Rhonda Huntress Posted April 15, 2020 Share Posted April 15, 2020 I am seeing more and more stores starting to use Discord for CSR. This is cool and all but when users of a communication tool need to turn to outside communication tools in order to communicate with their customers ... maybe group chat functionality should become more of a priority over other new features? Just brainstorming but what would it take to off load the whole chat system like we do with voice? 8 Link to comment Share on other sites More sharing options...
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