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Oz Linden

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Oz Linden last won the day on April 25 2018

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About Oz Linden

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  1. The symptoms match what would happen if you had a firewall on your system or your router that is blocking the UDP traffic to the simulator.
  2. Forgive me for using your post as an example @MBeatrix; I don't want to pick on you at all. We do rely on user problem reports for detecting many kinds of problems, but the quality of the reports make a huge difference in how effective they can be. This report doesn't have enough information in it for us to even begin to investigate. What inventory operations are "slow"? Quantify "slow" What viewer? What regions are you in when they are "slow"? When is "for weeks"? Specifics might allow us to correlate the problem report with changes we've made to the deployed services, including changes to backend systems that may be made at times other then when simulators are updated. Note that if you fill in a BUG report in Jira, and just copy into the Environment for the bug all the information in your viewers About Second Life floater, you'll have provided much of that. This comment illustrates a common communication problem; this gets a bit geeky, but the better we all understand the same vocabulary, the better we'll be able to help each other to identify and solve problems... "Inventory" is a database of items either owned by an agent or inside an object. When you open the inventory floater or the content pane of the build floater, you're looking at that list. But the list does not contain the actual objects - it's essentially just a set of named pointers to the objects. "Assets" are the actual objects. They're not stored in the inventory database, they're in a completely different (very large) data store of every object in all of Second Life. The Inventory database is manipulated by talking to that database through the simulator. If you move an item from your personal inventory to the contents of an object, for example, you're removing a row from your inventory and adding a row to the inventory of the object, but you're not actually moving any of the data for the object those rows point to. Most Assets are accessed through the CDN (there are a few exceptions that are managed through the simulator for security reasons). This is why it's important to understand what operations are "slow" (or have some other problem); some operations are just interacting with the Inventory database, some are interacting just with the Asset store, and others are doing both.
  3. We're making a series of changes that I hope/believe will result in rolls that will reduce downtime and solve some other roll-related problems (some of which are purely internal). Those changes are being made slowly so that we can measure the effect of each change carefully. The roll this week was deliberately slightly slower than normal (I don't have the numbers yet, but we're collecting data); future changes should reduce the downtime for each region during the roll, but those changes will be made one at a time over the next several weeks. I don't think that any of those intermediate steps will increase the roll time further, but stay tuned...
  4. Yes, there are limits. Depending on circumstances you may get a debug channel notice when a limit is reached, or you may get this error. Yes, competing with other scripts that are making large numbers of requests can cause this error. As @animats said, a backoff and retry is the appropriate way to handle this. There's an example in the wiki of a simple structure for doing these retries (it's written in terms of an initial registration of your script with an external server, but the method used is general and can be applied to any outgoing request).
  5. https://community.secondlife.com/knowledgebase/english/how-to-report-a-bug-r224/Section_.3#Section__3_1
  6. Most likely your problem is actually something wrong with the connectivity between you and the servers (if you have a Windows or third party firewall active on your system that may be contributing). I suggest that the next time you experience a problem, save your viewer log file and contact Support to help diagnose the problem.
  7. The latter ... that last component is an identifier produced by our build system
  8. I'm not in Support, so whatever I say must be taken with a grain of salt. My understanding is that the request must come from the region owner. I don't know how they handle mainland and other Linden-owned regions. We will continue to post release notes, and link to them from the About Second Life floater; you'll be able to tell what version you're on. If some behavior changes that's causing you a problem then Support will be able to move you off of it, but please file a bug report first so that we can fix it. Really, all we're doing so far is to hide the name of the RC; whether or not you're in an RC is not really hidden if you just click through to the release notes. It's just one part of a much larger effort to make our simulator evolution more stable. Right now, the RC channels are not very good models of the grid as a whole. Some recent problems got to main channel because they didn't happen (or didn't happen much) in the RCs, or weren't detected when they did. Other parts of this project include much better reporting on what's happening, including things we have not monitored closely before. We're also developing ways of making the RCs more representative of the grid as a whole, but doing that will require being able to change their populations. Our objective is to find problems more quickly and reliably.
  9. We fully appreciate that predictable roll days are important, and that will continue to be a design constraint. Nothing is changing about when rolls happen for some time, and we'll provide ample notice and time for feedback when/if we make any change to that. For a region owner, all that is required to move on to or off of an RC (or any RC) is a support ticket. That will continue to be true. Sometimes being on an RC is more stable than on the main channel; when we're fixing bugs, that's certainly our objective. We're going to try to provide more useful information on what is changing in each new server release, but sometimes we just can't - for example, it wouldn't be a good idea for us to describe that we've disabled a particular griefing vector if it's only disabled on one RC.
  10. Customized stars was considered, and didn't make the cut this time around. It's still on my personal watch list, so maybe next time.
  11. That's true only for direct person to person voice calls. Any group/local/conference voice is anonymous because you are connected through a mixer.
  12. Nope, just dumb luck. When we have a viewer in a nearly-releasable state (in this case, that turned out to be a little optimistic), the last phase of the release process is to offer it as an upgrade to a cohort of randomly selected users. Second Life is so large and complex that it's just not possible for us to test as much as giving to real users will. Normally, once you're on a Release Candidate like this, you'll keep getting those updates, but by manually downloading the default release you removed yourself from the test. For details, see http://wiki.secondlife.com/wiki/Viewer_Integration_and_Release_Processes#Release_Candidate
  13. This is an optical illusion. The further away an object is, the less often the viewer runs its animations (to save trying to make what will be very small changes in distant objects). When animations loop, the updates can end up looking backwards for the same reason that a fan viewed with a strobe light will look like it's running in reverse at some strobe frequencies.
  14. The "flat inventory" problem is very simple... if you have too many items in a single folder, especially the (invisible) top level folder of your inventory, it will slow down login. An 'item' for this purpose is either a folder or something else (an object, a notecard, anything). If you have enough of those very large folders, it can slow down login so much that it times out and you can't log in (if it doesn't happen every time, you're probably right on the edge of too many). It's only one level deep that counts; if folder A has 50 items, one of which is folder B, and B has 12,000 items, those 12,000 are not added to the count for A. We've cautioned people about this many times. Our support team does have a tool that "unflattens" your inventory by creating new subfolders and sorting the items into the too-large folders into those subfolders. They can apply that tool to your next login if you report a problem and it looks as though it might help.
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