hollowman Posted August 20, 2019 Share Posted August 20, 2019 (edited) How to deal with dishonest buyers? a few days ago I received a 1star review in which my product was called non-working junk and urged not to spend money. within a few hours I contacted the buyer. I thanked for the review, made a refund and asked what exactly does not work. but the buyer refused to explain and stated that they had already purchased another item. I flagged review and after waiting a day I turned to support. I was advised to flag review. omg, of course I flagged it before contacting them! who do they take me for ?! I replied that I had already flagged it. I was told to wait. I have been waiting for the third day and am in a nervous state. yes, i take it serious. once, when I myself put a three-star review, some "merchant" pounced on me with threats and foul language. of course i removed it (now i dont know - why?!) Really the better you treat people, the worse they treat you ?! What can be done even in such a situation? I do not see any other way out, except in violation of the rules to rearrange the item on sale. just a pity the other three five-star reviews and the loss of rating. of course, this is my alt. I’ll add that I made a comment to the review, with the same appeal to explain what does not work. in response received only appreciation for a full refund. if the conflict is settled, well, be you human, remove the review !!! I am really thinking of stop giving refunds and customer support at all! Thanks for reading! Edited August 20, 2019 by hollowman 1 2 Link to comment Share on other sites More sharing options...
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