Dakota Linden

Hi xIITaylorIIx, When listing No Copy items for which you have multiple copies of the item, the original listing is created, then the extra copies are added to the same listing as Stock Items. Once all of the items have sold, the Marketplace will deactivate the listing to prevent any additional purchase attempts when there is no inventory to deliver to the buyers. If you get more copies of the same item in the future, you can just add them to that original listing as Stock Items and reactivate the listing so that the new copies of the item can be sold. Here is a link to the Knowledge Base Article on the Viewer Managed Marketplace that contains details about how to list the items, and Torley was awesome enough to create videos that you can watch that helps visually explain the folders and listing content.

Hello Maya! You are very welcome

Hello Maya Queller! Unfortunately, this happens if the Marketplace does not receive the item information from the in world system. This is indicated by the empty SL Folder Name field in the screenshot. You can delete this entry from your Manage Listings section using the following steps: 1. Edit the Listing 2. Add a name to the Item Title Field 3. Scroll to the bottom of the page and click the Update button When the page reloads you will be returned to your Manage Listings page, where you can then delete the ghost entry by clicking on the Actions - Delete option again. Since the entry is not valid, and will be deleted, it is recommended that you choose an Item Title name that makes it easy to locate the entry on the list. If you use the word Delete as the Item Title name, if you have more than 1 page of entries on your Manage Listings page you can search for the word Delete to quickly locate the entry.

Hi Pamela, I am glad to hear that the issue was resolved and the review was removed. As I am sure you know, I didn't learn everything in a day, and the other Linden employees who are now working with Marketplace Cases and such may also still be learning as well. As I stated in my previous post, if you are unsure about why a review was, or was not, removed, please feel free to ask.

Hello JD33! You can review your Limits on your Second Life Account, located here: https://accounts.secondlife.com/lindex/economic_limits If you are reaching your limits, please submit a Support Case and Linden Lab will be happy to review your Billing and Trading history for a possible limit increase. https://support.secondlife.com/create-case/ When submitting a case for a Tier Review, please use the case creation options Billing - LindeX Billing and Trading Limits Review Request. Thank you!

Hello ropedick, I am glad to hear that you were able to recover your funds! If you have any questions, or issues, please submit a Support Case and Linden Lab is happy to help as best as possible.

Hello Miyushu Babii, Unfortunately, prompting creators with options when saving an item is handled completely in world through the viewer, and adding options would require a rewrite of the viewer code, and then would require all 3rd party viewer creators to update their own viewers with the same code base. Anyone using an older viewer without the rewritten code would not be prompted with the new options. The only current option for managing inventory with regards to the names used by the sellers is to change the name of the item, if possible, when you receive the product into your own inventory and then to manually move the item into an appropriately named folder in your own inventory.

Greetings All! If you have flagged a review that was not removed, please submit a Support Case with the link to the review itself and we will be happy look at the review again. Linden Lab does not use an automated system when addressing reports on items or reviews. Reports are reviewed by a human, and as we all know, humans can, and do, make mistakes, or may miss something. The best way to ensure that reported reviews are being handled correctly is to ask why a review was, or was not, removed from a product listing. As my dear departed mom used to say, "You will catch more flies with honey than with vinegar". So I ask that when contacting Customer Support to ask about why a review was, or was not, removed, please be civil. If you flagged a review from a buyer who reported a failed delivery and it was not removed, something like this will be most effective: "I flagged a review a week ago from a buyer who said they never got the item. I am wondering why the review was not removed when sellers have no control over the delivery of the items? REVIEW LINK" This will allow the Customer Support agent to immediately understand the issue that you are reporting to us, and will provide a link directly to the review in question, so that we can pull it up in the system, without having to try to search through our Reporting Tool to try to find your original flag report. Thank you!

Hello Elvina Ewing, The date was a miscalculation on my part. I am very sorry and thank you for letting me know. Please submit a new case and we will be happy to review your limits again.

Hello Elvina, Linden Lab will review your limits every 30 days. If you have made a process credit request for the full available amount for your 30 day limit, please create another Support Case asking for another review 30 days from the date of your last review request and Linden Lab will review your Trading Limits again for you.

Hi Chase! In many cases, setting the permissions to be No Copy / Transfer Enabled is a port from the physical world. When you buy a physical couch for your house, you cannot clone/copy the couch so that you have more than one. If you want more than one, you have to buy more than one. Obviously, Second Life content is not the same as physical content, but the same concept applies. You buy one item, you get one item. There are some creators/sellers who choose to offer their items in multiple permission versions. This allows the buyers to choose which permission version of the item they would like to buy. In many of those cases, the seller offers the copy version for a higher price than the no copy version. And yes, a merchant may sell both versions on the Marketplace and the items would not be considered Item Spam, as long as the permissions on the item are different on each listing.

Greetings All! I would like to clarify some of the issues raised in this thread. 1. Linden Lab does not issue refunds for completed orders, except in extremely rare situations. This is because the receiver got the item and the seller got paid for the sale. If Linden Lab issued refunds on completed orders, then the funds would need to be removed from the sellers account, and the buyer refunded for the purchase. This would mean that Linden Lab is taking money from the seller, even though they sold the item, and the buyer would be getting the item for free. This is not fair to either the seller or other buyers who pay for items. 2. Linden Lab will, and is very happy to, refund any seller the commission that was paid on a sale if they choose to refund their customer. We ask that the sellers provide us with the original MKT Order Number from the sale and the copy of the Gift Transaction from their L$ Funds Transaction Log showing the full amount of the refund to the buyer. We will then refund the commission that was paid on the item sale (or order). Unfortunately, issues can, and do, happen. If anyone receives an error message when they place an order on the Marketplace, they should not make multiple attempts to purchase the items. Once the issue is resolved, the orders should complete on their own within a few minutes. Although depending upon the issue, this could take a couple of hours. 3. An Under Construction status on an order means just that. The order is Under Construction. It means that items have been placed into the Shopping Cart, but the order has not yet been processed. Most times users will not see this state on an order since they will either remove items from their cart, or will process the order itself. If there is an issue, this state may be visible if the buyer processed the order, but the system hasn't yet completed that process for whatever reason. It could be a simple delay on the Marketplace with processing orders, and the order will be processed as quickly as possible and once the order is processed the state will change to Delivered or Completed. A good rule of thumb to remember is after you place an order allow up to 12 hours for the order to complete. If the order has not completed within 12 hours, please submit a Support Case to Linden Lab and we will be able to look into the issue further. https://support.secondlife.com/create-case/ If you purchased an item through the Marketplace and did not get the item, please use the options Marketplace - Failed Marketplace Delivery when creating the Support Case.

Hi Pamela, Before bug reporting or contacting support, please try deleting your browsers cache files and any SL cookies that might be present. It looks like the system is trying to serve you incorrect information and clearing the cache and cookies should force the site to load fresh pages for you. If that doesn't work, please submit the support case first so that we can try to test the issue further before calling in the Marketplace devs

Hi Novaclawbite! I am sorry to hear that you received a negative comment on your item. As Whirly says, please flag the review for being Off-Subject and it will be removed from your product listing.

Greetings All! I see that there is still some confusion, so I hope I can help clear that up. Reviews are based on an accounts recent trading activity. Generally, this recent activity is for the most recent 6 months. Using the example amount from, Elvina Ewing, of $10,000, if a user only made 1 Process Credit Request for 10,000 within the most recent 6 months, then the average would come out to 1666.66666 (or 1667.00) per 30 days for the past 6 months. If the Process Credit limit for the account is $1999.00 per 30 days, then the user is under their limits by $332 per month (1999.00 - 1667.00 = 332). This means that over the same period of time, they can make a Process Credit request for $332 more per month, on average, than they have been. Over 6 months, an account with a Process Credit Limit of $1999 can make requests for a total of $11,994. Instead of waiting to make a single, large, Process Credit request every 6 months for $10,000, the user should be making Process Credit Requests every month for their full limit amount of $1999.00. After 5 months, they would have made requests that are nearly equal (9995) to the amount that they were making every 6 months (10,000). Once an account is at, or very close to, using their limits every month, Linden Lab is more likely to grant a Tier Increase.

Greetings all! Linden Lab posted a blog announcing the changes: The changes were applied to each Tier, as stated in the Blog Post. If a user normally makes Process Credit requests under the new limit, they would not see an impact. However, for some users who chose to wait to make large, one lump sum, requests, they would most likely see an impact. The vast majority of users can still make Process Credits requests for the exact same amounts that they have been making all along, only now some users have to make the requests monthly, or bi-monthly, instead of making 1 request every 3-6 months. Here is an example: If a user normally makes a Process Credit request every 4 months for $3000, their average Process Credit request translates into $750 a month, for those 4 months. At the Resident 1 Trading Limit, their Process Credit limit is $999 per 30 days. This means they can still request the same amount, only now, they will need to make the requests monthly, instead of every 4 months, to request the same $3000. In fact, their Process Credit limits allow them to request up to $3996 every 4 months. So their limits would allow them to request $996 more than they have been for that same 4 month period. Any user may request a review of their current Billing and Trading limits by submitting a Support Case: https://support.secondlife.com/create-case/ Choose the options: Billing - LindeX Billing and Trading Limits Review Request

Hello sybercode, Welcome to the Second Life Community Forums, and specifically the Merchants Forum. I would like to try to address a few of your concerns, if I may. 1. Second Life is free to use. There is no upfront cost to download, access, or play, Second Life. 2. Second Life isn't a "game". It is an online virtual world, but even true gaming companies do not always pay for content. Skyrim, WoW, The Witcher, etc., all have user created content, none of which the companies pay for. 3. Second Life is 14 years old this year. New stuff, like Mesh, will always have limitations due to the age of the code itself. 4. The license that the creators grant to Linden Lab for the content that they create is because everything lives on the Linden Lab owned and run servers and system. If users did not grant a license to Linden Lab, then Linden Lab would not have the right to store the content on the Inventory Servers, nor distribute the content to other users when users purchase an item from a creator/seller. Linden Lab employees buy content from users all the time. We do not just go "take" copies of items that users create, just because the Terms of Service grants Linden Lab a license for that content. 5. Users do not have to pay any fees to create content. They may use a Sandbox region that Linden Lab provides, for free, to users, or they may use private sandboxes that other users set up, so there is no need to own your own land where you can build your items. If you choose to own land, you may do so, but there is no requirement. If you choose to import/upload content, then there is a charge of 10L. 6. With regards to the Marketplace. A user does not have to have an inworld store, or land, to use the Marketplace. There is no fee to create a store. There is no fee to create a Product Listing for the items. There are no restrictions to the number of products a seller may list on the Marketplace. Buyers do not pay any fees at all to use the Marketplace. If, and only IF, and when an item sells, there is a fee. And only on items that are over 10L. 7. Linden Lab is not a content provider. Linden Lab is a service provider. Linden Lab provides and maintains the Second Life system that allows users to interact with each other. Users can create, sell, and buy, content, with very few restrictions. The costs of the services is paid with fees on certain items/activities. Buying/Renting land from Linden Lab. Uploading/importing new content. Process Credit fees. Commission Fees on Marketplace Sales. Fees on Product Listing Enhancements, etc., all pay for the costs involved in maintaining and running Second Life. Without the fees that are paid by the users for certain aspects of the service, there would be no service, because Linden Lab is a business, not a charity. Without fees, Linden Lab would either have to charge every user a monthly fee in order to maintain and run the system, or the system would be shut down.

Hi LittleMe Jewell, Thank you for the clarification. I have forwarded your concerns to my manager regarding not being able to see when an account can begin requesting Process Credits.

They are on the Economic Limits page. LindeX L$ Buy Limit (30 days): LindeX L$ Sell Limit (30 days): US$ Process Credit (30 days):

Hello Alwin, You can see your own limits through your Second Life Account page. https://accounts.secondlife.com/lindex/economic_limits

Greetings! During the first 30 days after your initial transaction, you will be unable to submit a Process Credit request. Once your account has gone beyond 30 days, you should be able to submit a Process Credit request up to $999 usd.

Greetings All! If you receive an in world message or IM with a suspect link, please ensure that you file an Abuse Report (Help - Report Abuse). This will allow Linden Lab to investigate the account and the suspect link as quickly as possible. Thank you!

Greetings GiaBlossom! If you are not yet a Marketplace Merchant, you are formally invited to list your rentals on the Second Life Marketplace, located here: https://marketplace.secondlife.com/ Real Estate Listings are welcome on the Marketplace. Linden Lab has separate categories specifically for listing your Real Estate Sales and Rentals. The only restriction is that the Product Listing itself must be set for "sale" at Zero Lindens (L$), since all Real Estate transactions happen in world and cannot be processed through the Marketplace itself. If you have any questions, please let us know

Hi Pamela! Updating or changing how the system currently works, with regards to adding checkmarks, is outside of the scope of the guide, however, I always encourage any user to submit a Jira Ticket with their ideas for updating/improving the system. As with contacting a seller before leaving a review if the buyer has an issue is not mandatory, testing a demo is also not mandatory, although for obvious reasons, it is highly recommended. I have updated the guide with the following: Reporting issues that are outside of the control of the seller or are known issues. Failed Deliveries, Lost In-World Inventory Re-sized Mesh Land Impact. Reporting issues already detailed in the Product Listing. I have added the known issues text and bulleted the examples for clearer reading. If a buyer leaves a negative review about an item being No Modify, for example, and the noted permissions and item description already clearly shows that the item is No Modify, Linden Lab will remove that review. This is NOT a change in policy, just an additional detailing of reasons why a review might be removed from a listing.

Hi all! I have posted the first draft of the Product Listing Review Guide and it can be viewed as a Sticky at the top of the forum. It is a little bit cut-off at the end. I has job duties. If you have suggestions, questions, etc., that would be good to be added, please let me know! Thank you!!