Dakota Linden

Danraka wrote: Hi, in the edit listing section, in the Title, Features, Description and Keywords section, there are tabs for different languages. Now my question is, do I have to translate for each Language Tab, or will it automatically do it for me if I put English Keywords into each tab? ( Into French, German, etc.) Thank You. Hi Danraka, The system does not automatically translate the languages. You can do that yourself if you wish, or just ensure that each of the Required Fields on each of the language tabs are filled in with the English information.

Shandy Niki wrote: On the report Listing Enhancement Performance, it say Impressions last day/week/month. What exactly does that mean? And.... On the report Top Searched Products....time appeard in search, what does that exactly mean? That someone search for my product specific? Or it just poped up in someone search for something? Hi Shandy! The Listing Enhancement traffic log records how many times your product has been shown in the chosen section (Impressions) in the past day, week, and month. So if the numbers say 50/500/1000 that means that your item was shown in the Listing Enhancement scroller 50 times yesterday, 500 times in the past week and 1000 time in the past month. Top Searched Products means that when a user searches the Marketplace for a specifc keyword or phrase, your item has been shown in that group.

Toxic Champagne wrote: I am also having a problem getting MP set up. Followed all the steps and the store is set up but when I click on Marketplace listings I get this error message......https://gyazo.com/25355a7dd9ac381085ced142f3db03a5 Hello Toxic Champagne, Thank you for the screenshot showing the issue you are having. This should now be resolved. If it is not, please let us know.

aylabear wrote: I have been trying to set up a online marketplace BUT it will not allow me up add things. I restarted my viewer as it suggested and it still will not allow me to add things. Did I miss a step or am I trying to upload them incorrectly? I followed a step by step youtube video. It worked well for him BUT it will not allow me. Hello aylabear, We are sorry to hear that you are having trouble setting up your Second Life Marketplace store and listing products for sale. Please let us know exactly what is happening when you try to create a listing and we will be able to assist you further.

Tari Landar wrote: A bit of advice....don't try to figure out the adult or naughty word list, it'll drive you insane. The powers that be at LL don't even understand their own list, and they sure as heck aren't explaining it to us mere peons anytime soon. If you do a quick search here, you will find lots of threads discussing this matter. You will also find loads of words that make absolutely no sense, which trigger the adult flag. We have had numbers, names, letters, and obscure things up the wazoo. My own name sometimes triggers the adult flag(Tari, is apparently, a bad word, but only sometimes). The word hat has triggered it more times for me than I care to count. In all honesty, it's probably the worst, and longest, game of hide and seek I have ever played, and apparently the list is winning, because it has never been found Hello Tari, Thank you for your comments regarding the Second Life Maturity Ratings filters. As with all things digital, especially filter lists, they are a living entitity that must be cared for constantly. While a full list of what triggers the ratings filter is obviously not something that will be made public, if anyone find words that are triggering the filters incorrectly, Linden Lab will correct the issue as quickly as possible IF we are notifiied. The most appropriate way to notify Linden Lab of the issue is to file a Bug Report. http://community.secondlife.com/t5/English-Knowledge-Base/How-to-report-a-bug/ta-p/733545 Alternately, a Support Case may also be submitted. https://support.secondlife.com Posting to the forums is not normally a good way to alert Linden Lab to the issue, since the forums are specifically for the users to communicate with each other. However, in this case, I happened to be looking through the forums this morning and spotted this thread and we were able to get the issue resolved quickly.

Zanne Boucher wrote: Sorry, so apparently "12LI and 18LI respectively" is adult. I changed it to "12 Land Impact and 18 Land Impact, respectively", and it worked. Just rolling my eyes here.... ffs... Hello Zanne! Thank you for posting your findings regarding the text that was triggering the Maturity Ratings filters for your items on the Second Life Marketplace. This should now be corrected and you should have no further difficulty using those texts in your product listing without the system triggering the more restrictive rating. If you run across more text that triggers the filters incorrectly, please let us know so that we can correct the issue as quickly as possible.

Sassy Romano wrote: Prokofy Neva wrote: Dakota, Can you answer whether you or other Lindens are the ones that scour the MP for violations and flag them or do you only respond to flags from residents? The goal of the MP should be to sell products, not stop sales. Also Dakota and i'll take a non answer as an inferred one here but whether the operatives actually look at the issue or just click and nuke flagged items without investigation? I ask because I don't see that a valid investigation can always be done. Say an item has mixed permissions and one part of it is no mod, a prim part, lets not get into arguing about whether customers should be asking for mod scripts in a modify item. Old listings may have mod as the permission and lets say that the whole item is generally mod but there's one part that isn't and that's the one I want to mod. As far as i'm concerned, the item is not as described and being an old listing, would pre-date the addition of "see item details" which was added later. It's not reasonable to expect merchants to go back over all listings. Right so now I have an item that was apparently modify but I can't change it, it's not as advertised. I can only choose from a restricted list and can't state what the issue is that needs to be investigated. To a casual inspection, the item might appear ok but it's not. You might say "take it up with the merchant", merchant says "ha ha, you gotta be kidding, stuff you!" hence the flag for "not as advertised: permissions". So how much investigation is done? I offer answer of "none" as I know that some of my listings, one in particular gets flagged when it's wholly compliant and gets de-listed yet if the staff had even read the listing, they'd see the LL apology for prior de-listing incorrectly. Another question, I presume there's only one binary state flag? It's a shame that it's not an integer if that's the case. It would be a simpler task for LL to then do a daily sort "most flagged" to "least flagged" and investigate those. It's really frustrating to see something that's already flagged and see it there for weeks. If it's getting lots of hits on that flag, then it should be prioritised for removal instead of being a popular product in search results but inappropriate for keyword spam but lost in the sea of all flagged listings. The value of the flagging mechanism would be higher if something that was flagged 100 times in 2 days were removed than one item flagged once a year. Does it have a count on that flag or is it just a binary state? Hi Sassy, Linden employees will try to err on the side of caution. Just because a product is reported does not mean any action will be taken against the item. If the employee cannot verify the issue, no action is taken. However, please keep in mind that we are all human, and mistakes can and do happen. While we try to limit those, if you believe that your product was removed in error, contact support immediately so that we can investigate the issue further. It is the responsibility of the Merchants to ensure that their products are in the correct sub-categories, described correctly and updated as required, regardless of how old the product is or how long it has been listed on the Marketplace.

Prokofy Neva wrote: Dakota, Thanks for the detailed explanation. Can you answer whether you or other Lindens are the ones that scour the MP for violations and flag them or do you only respond to flags from residents? Also, the system doesn't work as you say. In fact, what happens is that although I have an email on file, when I log on, I see the message flash by telling me that I am in violation. There isn't anything about any category it could go in at all. And it says that it is now resetting and won't show the message again. So I don't even have a copy of the message to study -- it just flies by. I have never received a single email with any of this information about flagging or categories or proposed new ones at all. I realize you believe the system works the way in which you say and maybe it does for many but it sure doesn't for me. Why should it matter if you have put a candle in home and garden/lighting whether you have gone the extra mile and put it in yet another sub-category, "candles"? This should be viewed from the perspective of whether a merchant sells or not and his problem, and not become a grounds for punitive action that stops sales. It seems to me that a not-fully-categorized item doesn't diminish from the Lab's Linden dollar sink project, after all, these are all sinks and not sources, right? Not real revenue when in Linden dollars? Or? The problem with the "animals" versus "breedables" as a concept is that breedables really are separate. Animals are often just decorations for a lawn. Breedables are companions and fun and resellable and all the rest. So if you make things for them you're in a different world. I really think there should be a category called "breedables/accessories" precisely because not only do the original breedable makers make accessories, third parties also make them. The goal of the MP should be to sell products, not stop sales. Hi Prokofy, 1. No, Linden Lab does not actively seek out violations in the Marketplace. 2. The message is displayed when you first log into the Marketplace. Once you acknowledge the message, it is dismissed. 3. If you are not receiving the emails from the Marketplace, please check to ensure that your email options are set to receive messages from the Marketplace when any action is taken. If the option is set to On, change it to Off, save the changes, then change it back to On. This should force an update to your settings. Also, check to ensure that your email service is not automatically filtering the messages as spam. The Marketplace sends out a large volume of email messages daily and some email providers have been known to flag the messages as spam. 4. The purpose of the categories and sub-categories on the Markeplace are the exact same as with any other online Marketplace or Brick and Morter store. When you go to your local grocery store, you expect to find milk in the Dairy section, but you expect to find it with the other milk products, and not stuck in the middle of the cheese and butter areas. When you look for hamburer meat, you expect to find it with the other beef products, not mixed into the middle of the chicken products. Imagine if you will, the following scenario. You need eggs. You head to your local grocery store and head to the Dairy section marked Eggs. Instead of just finding eggs, you are seeing a few gallons of milk, some cheese, and lots of butter all stuck on the same shelves. You glance around and realize that there are also eggs 3 sections down with the iced coffee, and further still in the lunch meat, bacon, and yogurt areas. You look around and realize it isn't just the eggs that are like this. EVERYTHING in the store is stocked like that. How often would you shop at that store? While brick and morter stores pay employees to stock shelves, the Marketplace relies on the Merchants so stock their own products. In the USA you normally see this with carbonated drinks companies. Coca Cola, Pepsi, etc., stock the shelves themselves. The employees of the brick and morter store do not. This is the exact same with the Marketplace. It is the Merchants responsiblity to ensure that they stock their own products and that they do so correctly. If a product is placed into the wrong location, intead of an employee restocking the item correctly, the item is moved to a back shelf. The next time the merchant logs in, they are given the product and advised that the item was stocked incorrectly and expected to correct the issue. Linden Lab tries to notify the Merchants immediately. But it is ultimately the Merchants responsiblity to enure that their items are stocked properly. 5. Products are always changing. As with any living entity, the Marketplace needs constant care. This includes categories as times and products change. A call for submission was done in the past when categories were added and changed. When the next call goes out, please ensure that any suggestions you have for new categories, or changes to existing categories is submitted.

Hello Darrius, A message is also displayed on the Second Life Marketplace.

Hi All! If a listing is reported for being in an incorrect category, it may be unlisted. When this happens, if your account is set to receive emails from the Marketplace when actions are taken against a listing, an email will be sent to the email address on file for your account. This email will contain a link to the product and should also contain the suggested correct category for the item. Products should always be placed into the most appropriate sub-category for the item. Even if a product is in an appropriate Top Level category, if the item is not in the correct sub-category, it is subject to being reported and unlisted. This information is clearly stated in the Marketplace Listing Guidelines. https://marketplace.secondlife.com/listing_guidelines#category-guidelines Every product in a sub-category is shown in its Top Level category. So an item in the Candles sub-category will also be shown in the Home and Garden - Lighting category. However, a candle product in the Home and Garden - Lighting category will not be shown in the Candle category. The Breedables category does not have sub-categories for accessories, so those accessories should not be placed into the Breedables category. There are existing categories already under Animals for Habitats, feed, and accessories. The best way to determine if a product should be in a particular category or sub-category is to ask your "Is it a "sub-category"?" before selecting that category. In the case of the thimble, the question would be "Is it a Breedable Fairy?" If the answer is no, then the Breedable Faries sub-category is not the correct one for the product.

Sassy Romano wrote: Really? They have to completethe IP tutorial which was only required for mesh import to nite create a store? When did that come in and why haven't the instructions in the wiki been updated to reflect this? Ok ok, the wiki is an afterthought I know, it still says you can let someone else use your account though the latest TOS is clear about removing this and any doubt. Hello Sassy, Thank you for keeping me in check. You are correct. To create a store only requires Payment Information on File on the account and the account must be 5 days old. In order to flag Mesh Items as Mesh on a product listing, the IP Tutotial must also be completed. Appologies for the confusion.

Dj Barracuda wrote: Hi Dakota, thank you so much for posting. I had not completed the tutorial so I did that and still cannot open a store. I'm thinking I have to wait a full five days - so I can actually open on the 6th day. I filed a case and heard a response so now I'll keep my fingers crossed and hope I'll be able to open soon! Hi DJ, It may be that the system is waiting for the exact time. If you created the account at say, 7pm, the system may be waiting for 7pm on the 5th day before allowing the creation of the store.

Hi All! While we appreciate spirited discussion, we ask that you remain respectful to each other. We are aware of the discussion on this thread, and the concerns that have been raised. I would like to point out though that the Marketplace Banner is directing everyone to Winter decorations, not Christmas Decorations. The Home and Garden - Decor category encompasses a wide range of products for both inside and outside the home. If you are aware of products that have been placed into that category and sub-categories that are not appropriate, please use the Flag this item link on the listing so that we can address the issue with the seller as quickly as possible. Thank you!

Dj Barracuda wrote: Yes, that was actually the first thing I did once the account was created. I just tried again and still can't create the account. Editing this to add: I've purchased llinden on that account and made two mp item purchases as well.....I found a post where someone suggested to do tthat but that doesn't work either. I've submitted a ticked, hopefully that will help. Hi Dj! I am sorry that you are having trouble getting the new store set up. There are 3 requirements for creating a store: 1. The account must be 5+ days old 2. The account must have Payment Information on File 3. The account must complete the Intellectual Property Tutorial. You can check your IP Tutorial status on your Second Life Account page, located here: https://secondlife.com/my/account/mesh.php

Ladies and Gentlemen, Linden Lab is aware of many requests from both Merchants and Sellers regarding features that you would like to see on the Marketplace. Please keep the comments, suggestions, and issues regarding the Beta Search on topic to the changes outlined in the thread starting post. If you wish to have conversations about other topics or issues related to search, we ask that you please create a new thread where those topics can be discussed.

Keyword Spam violates the Marketplace Listing Guidelines. Anyone aware of keyword spam on a product listing is strongly encouraged to report the listing so that the issue can be addressed with the seller as quickly as possible.

LlazarusLlong wrote: Hey Dakota, nice to see a Linden in the forums. By the way, did you have to log in several times because you were logged out by the system, and have to try several times before you could finish a post? Or perhaps those things don't happen to Lindens, which might explain why LL does not seem interested in fixing those annoying problems which recent "development/maintenance" work on the forums has caused... Hi LlazarusLlong! Lindens do not normally participate in conversations in the User Forums The only time I have to log into the forums is when my session times out if I am away too long. You can try the standard fixes of clearing your browsers cache and cookie files then logging back into the forums and allowing the cookie to be re-set in the browser to see if that resolves the issue.

Sassy Romano wrote: Whether the items are all in one magic box or one per magic box, how does the original poster avoid the items incorrectly being removed by LL agents who upheld erroneous flagging for item spam since this was the main issue of the thread. I do understand that support doesn't have the authority to post details of project updates but would it be any trouble to suggest that someone on the project come and update their thread with up to date info. Hello Sassy, Under the Marketplace Listing Guidelines, the duplicate listings for the same item are spam. Rezzing multiple Magic Boxes and placing a copy into each of the boxes will allow linking all of the items to a single listing at one time.

Miltades wrote: Thank you Dakota, that was very informative! I am wondernig however, for the non modify objects, how this system will work. As the system has added a number at the end of the name I am unable to remove. Hi Miltades! There is more work involved when the name of the item has been updated. When the original copy without a number is sold, you will need to edit the listing and link one of the copies with a number to the original listing. This will need to be done each time the item sells until there are no more copies that have the appended number in the name.

Sassy Romano wrote: Nice to see you here Dakota, any news when LL is going to get off it's collective like-a-donkey to finish the already late project - Viewer Managed Marketplace? Hello Sassy, Support does not have information regarding the status of the Viewer Managed Marketplace.

Miltades wrote: Hello, I've been selling Gatcha items from my magic box as, it seems to be the only way to do it. I've never been able to sell them from my merchant outbox via the viewer. BUT. Recently a bunch of items got removed because they were flagged as 'spam'. It is true I list multiples of the same gatcha items. Simply because I didn't know there was a way to sell the same item multiple times from your magic box. Can someone please explain to me how to sell no copy items of the same thing, via my magic box? The magic box automatically renames them to have a number after the name. I also can't see a way to 'link' these extra items to a listing to the marketplace knows they are the same item. The items marked as 'spam' have also all been removed from my magic box as well. I can't see a way to recover them. Second life being what it is. Has anyone else experienced this loss of product? Thank you Greetings! Limited Quantity Items cannot be uploaded to the Marketplace using the Merchant Outbox. At this time the Magic Box must still be used to sell No Copy Limited Quantity items on the Marketplace website. If you have multiple copies of a Limited Quantity Item, you will need to rez multiple Magic Boxes then place one copy of the item into each Magic Box. If you have 3 copies of the item to sell, rez 3 Magic Boxes, and place one copy in each of the 3 boxes. On the Edit Listing Page set the Quantity Availble field to 3. When a product is unlisted or removed/blocked on the Marketplace the item should not be removed from your Magic Box. You may view your Magic Box Status page to see the items that are being reported as being inside of your Magic Boxes. https://www.xstreetsl.com/modules.php?name=Marketplace&file=adminservers

Emails are sent, if you have that option enabled, with some information regarding why a product was unlisted and if viewing the appropriate section of the Marketplace Listing Guidelines does not help you to resolve the issue, then you should create a Support Case for Marketplace Listing Issues and ask for specific details regarding why your product was unlisted. Include the direct url link to the listing in your support case.

Greetings! Avatar Appearance is a deprecated Top Level Category, however there are still items in there so the category itself cannot be removed. Avatar Components are those items that are used to create an avatar. Skins, Shapes, etc. Avatar Accessories are those items that are designed to attach to your avatar to enhance it. Like jewelry, hair, genitalia, purses, sunglasses, etc. The best way to understand the Top Level categories is to view the sub-categories. This can be done by going to the Marketplace home page and clicking on the Top Level category name and viewing the sub-categories that are listed.

Hi all! Thank you for all of the posts and questions. We’ve pulled together this FAQ to make it easier for everyone to find the answers to their questions in one spot! Please feel free to submit a support case if you require additional assistance.

Hi Toy! There seems to be some confusion. I am not a member of the "Marketplace Team". I am a member of the Customer Support Team, with my focus and dedication within Linden Lab being the Marketplace. Because I am a member of Customer Support, my duties resolve around Customer Support cases that are submitted through the Support Portal. I received special permission to participate in the Merchants Forum this week because of the Direct Delivery Migration. But please keep in mind, as posted in the stickies at the top of this forum, and as noted almost everywhere else, the forums are not the appropriate place to request support assistance. This is a special case, and as I am sure you are aware, 99.99% of Customer Support never posts to the forums, nor participates in User Groups in world, nor participates in other public venues. The forums, and specifically the Merchants Forum, is a public venue for you, the Merchant, to discuss Second Life issues that directly affect you, the Merchant, as content creator/seller, and to have a dedicated location to discuss these issues with other residents who are also content creators and sellers. This includes, but is not limited to, selling and marketing your products through the Second Life Marketplace web site. Once this week is over, my participation here in the forums will once again stop, since the Merchant Forum is a user forum, not a support forum. However, after this week is over, and any other time during the year, all users of the Marketplace are encouraged to submit a Support Case if you, or they, require assistance, or need to be directed to information regarding any issues that affect usage of the Marketplace web site.