Dakota Linden

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About Dakota Linden

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  1. Hi Pamela, Before bug reporting or contacting support, please try deleting your browsers cache files and any SL cookies that might be present. It looks like the system is trying to serve you incorrect information and clearing the cache and cookies should force the site to load fresh pages for you. If that doesn't work, please submit the support case first so that we can try to test the issue further before calling in the Marketplace devs
  2. Hi Novaclawbite! I am sorry to hear that you received a negative comment on your item. As Whirly says, please flag the review for being Off-Subject and it will be removed from your product listing.
  3. Greetings All! I see that there is still some confusion, so I hope I can help clear that up. Reviews are based on an accounts recent trading activity. Generally, this recent activity is for the most recent 6 months. Using the example amount from, Elvina Ewing, of $10,000, if a user only made 1 Process Credit Request for 10,000 within the most recent 6 months, then the average would come out to 1666.66666 (or 1667.00) per 30 days for the past 6 months. If the Process Credit limit for the account is $1999.00 per 30 days, then the user is under their limits by $332 per month (1999.00 - 1667.00 = 332). This means that over the same period of time, they can make a Process Credit request for $332 more per month, on average, than they have been. Over 6 months, an account with a Process Credit Limit of $1999 can make requests for a total of $11,994. Instead of waiting to make a single, large, Process Credit request every 6 months for $10,000, the user should be making Process Credit Requests every month for their full limit amount of $1999.00. After 5 months, they would have made requests that are nearly equal (9995) to the amount that they were making every 6 months (10,000). Once an account is at, or very close to, using their limits every month, Linden Lab is more likely to grant a Tier Increase.
  4. Greetings all! Linden Lab posted a blog announcing the changes: The changes were applied to each Tier, as stated in the Blog Post. If a user normally makes Process Credit requests under the new limit, they would not see an impact. However, for some users who chose to wait to make large, one lump sum, requests, they would most likely see an impact. The vast majority of users can still make Process Credits requests for the exact same amounts that they have been making all along, only now some users have to make the requests monthly, or bi-monthly, instead of making 1 request every 3-6 months. Here is an example: If a user normally makes a Process Credit request every 4 months for $3000, their average Process Credit request translates into $750 a month, for those 4 months. At the Resident 1 Trading Limit, their Process Credit limit is $999 per 30 days. This means they can still request the same amount, only now, they will need to make the requests monthly, instead of every 4 months, to request the same $3000. In fact, their Process Credit limits allow them to request up to $3996 every 4 months. So their limits would allow them to request $996 more than they have been for that same 4 month period. Any user may request a review of their current Billing and Trading limits by submitting a Support Case: https://support.secondlife.com/create-case/ Choose the options: Billing - LindeX Billing and Trading Limits Review Request
  5. Hello sybercode, Welcome to the Second Life Community Forums, and specifically the Merchants Forum. I would like to try to address a few of your concerns, if I may. 1. Second Life is free to use. There is no upfront cost to download, access, or play, Second Life. 2. Second Life isn't a "game". It is an online virtual world, but even true gaming companies do not always pay for content. Skyrim, WoW, The Witcher, etc., all have user created content, none of which the companies pay for. 3. Second Life is 14 years old this year. New stuff, like Mesh, will always have limitations due to the age of the code itself. 4. The license that the creators grant to Linden Lab for the content that they create is because everything lives on the Linden Lab owned and run servers and system. If users did not grant a license to Linden Lab, then Linden Lab would not have the right to store the content on the Inventory Servers, nor distribute the content to other users when users purchase an item from a creator/seller. Linden Lab employees buy content from users all the time. We do not just go "take" copies of items that users create, just because the Terms of Service grants Linden Lab a license for that content. 5. Users do not have to pay any fees to create content. They may use a Sandbox region that Linden Lab provides, for free, to users, or they may use private sandboxes that other users set up, so there is no need to own your own land where you can build your items. If you choose to own land, you may do so, but there is no requirement. If you choose to import/upload content, then there is a charge of 10L. 6. With regards to the Marketplace. A user does not have to have an inworld store, or land, to use the Marketplace. There is no fee to create a store. There is no fee to create a Product Listing for the items. There are no restrictions to the number of products a seller may list on the Marketplace. Buyers do not pay any fees at all to use the Marketplace. If, and only IF, and when an item sells, there is a fee. And only on items that are over 10L. 7. Linden Lab is not a content provider. Linden Lab is a service provider. Linden Lab provides and maintains the Second Life system that allows users to interact with each other. Users can create, sell, and buy, content, with very few restrictions. The costs of the services is paid with fees on certain items/activities. Buying/Renting land from Linden Lab. Uploading/importing new content. Process Credit fees. Commission Fees on Marketplace Sales. Fees on Product Listing Enhancements, etc., all pay for the costs involved in maintaining and running Second Life. Without the fees that are paid by the users for certain aspects of the service, there would be no service, because Linden Lab is a business, not a charity. Without fees, Linden Lab would either have to charge every user a monthly fee in order to maintain and run the system, or the system would be shut down.
  6. Hi LittleMe Jewell, Thank you for the clarification. I have forwarded your concerns to my manager regarding not being able to see when an account can begin requesting Process Credits.
  7. They are on the Economic Limits page. LindeX L$ Buy Limit (30 days): LindeX L$ Sell Limit (30 days): US$ Process Credit (30 days):
  8. Hello Alwin, You can see your own limits through your Second Life Account page. https://accounts.secondlife.com/lindex/economic_limits
  9. Greetings! During the first 30 days after your initial transaction, you will be unable to submit a Process Credit request. Once your account has gone beyond 30 days, you should be able to submit a Process Credit request up to $999 usd.
  10. Greetings All! If you receive an in world message or IM with a suspect link, please ensure that you file an Abuse Report (Help - Report Abuse). This will allow Linden Lab to investigate the account and the suspect link as quickly as possible. Thank you!
  11. Greetings GiaBlossom! If you are not yet a Marketplace Merchant, you are formally invited to list your rentals on the Second Life Marketplace, located here: https://marketplace.secondlife.com/ Real Estate Listings are welcome on the Marketplace. Linden Lab has separate categories specifically for listing your Real Estate Sales and Rentals. The only restriction is that the Product Listing itself must be set for "sale" at Zero Lindens (L$), since all Real Estate transactions happen in world and cannot be processed through the Marketplace itself. If you have any questions, please let us know
  12. Hi Pamela! Updating or changing how the system currently works, with regards to adding checkmarks, is outside of the scope of the guide, however, I always encourage any user to submit a Jira Ticket with their ideas for updating/improving the system. As with contacting a seller before leaving a review if the buyer has an issue is not mandatory, testing a demo is also not mandatory, although for obvious reasons, it is highly recommended. I have updated the guide with the following: Reporting issues that are outside of the control of the seller or are known issues. Failed Deliveries, Lost In-World Inventory Re-sized Mesh Land Impact. Reporting issues already detailed in the Product Listing. I have added the known issues text and bulleted the examples for clearer reading. If a buyer leaves a negative review about an item being No Modify, for example, and the noted permissions and item description already clearly shows that the item is No Modify, Linden Lab will remove that review. This is NOT a change in policy, just an additional detailing of reasons why a review might be removed from a listing.
  13. Hi all! I have posted the first draft of the Product Listing Review Guide and it can be viewed as a Sticky at the top of the forum. It is a little bit cut-off at the end. I has job duties. If you have suggestions, questions, etc., that would be good to be added, please let me know! Thank you!!
  14. Greetings Xemdra! Welcome to the joys of selling through the Second Life Marketplace. Item Spam is creating multiple Product Listings for the exact same item. If the permissions are different, Linden Lab does not consider the items exactly the same. Unfortunately, it is not possible to create a single listing for an item and then offer alternate colors or permissions options through the same listing, so each option has to be created as its own Product Listing, and therefore, those items are not considered Item Spam.
  15. Greetings! Product Listing Reviews can be very helpful for both sellers and buyers. Hopefully the information provided in this post will help answer some common questions and also help make the reviews more effective for everyone. MINI FAQ What is a Product Listing Review? At the most basic, a review is the Star Rating and written comments from a buyer/receiver about the item. Who may leave a review on a Product Listing? The buyer of the item may post a review, if they are also the receiver. They bought it for themselves. The Receiver of the item, if the item was purchased for them by another Second Life User account as a gift. Why do some Products have Star Ratings but no review comments? The Second Life Marketplace was born out of a 3rd party system that was originally called SLExchange and then renamed to XstreetSL. SLX/Xstreet did not require a buyer to leave a comment when they rated the item. Products that were originally on the old system were migrated to the Second Life Marketplace, along with any Star Ratings and original review comments that were on the Product Listings. It is no longer possible to leave only a Star Rating on a Product Listing. Some type of comment must also be added. Why does the Marketplace use a 5 star rating system? The original SLX/Xstreet used the 5 star rating option and thus was migrated to the Second Life Marketplace system. The 5 Star Rating system is in common use and is usually easy to understand visually. How should the Star Ratings on an Product Listing be interpreted? 1 Star - Poor / Did not like 2 Stars - Fair / Below Average 3 Stars - Average / It is Okay 4 Stars - Good / Above Average 5 Stars - Excellent / Loved It Are Reviews ever removed from a Product Listing? Yes. Unfortunately, there are times when Linden Lab must remove a review from a Product Listing. Anyone may report a Review to Linden Lab but only Linden Lab has the ability to remove the review from the Product Listing. REVIEWS GUIDE Writing an Effective Review As a buyer, your review is most effective if you include details about your experience with the item as this will help the both the sellers and other potential buyers. Keep the following questions in mind when you are writing your review. Do the images on the Product Listing accurately reflect how the item looks in world? Are the permissions on the item correctly indicated on the Product Listing? Does the Item Description provide clear information about the item? Are you pleased with the purchase? If you had an issue with the item, did you try to contact the seller directly before reviewing the item? Alerting the seller to the problem is a courtesy and allows them the opportunity to try to resolve any issues as quickly as possible. Unfortunately, regardless if your review comments are positive or negative, there are some no-no's that will result in your review being removed from an item listing. Profanity A review should absolutely not include any type of profanity, or attempts at masked profanity Flaming/Hate Speech Personal attacks targeted at the seller, or a user in another review, are not appropriate Reporting issues that are outside of the control of the seller or are known issues. Failed Deliveries, Lost In-World Inventory Re-sized Mesh Land Impact. Reporting issues already detailed in the Product Listing. Advertising other products. Encouraging users to buy another, specific product, or to visit your location in world to see the item Negative Reviews from a direct competitor If a buyer purchases an item that they also sell, a negative review of the purchased item could be seen as an attempt to disparage the seller or their items. Posting Chat Logs Chat between users should never be posted in a review. You may post the copy of a script error message, however. Sellers are encouraged to reply to reviews, even if it is just to post a thank you for the buyer purchasing the item. If you are a Seller who has received a negative review, or you are a 3rd party that would like to reply to a review, please remember that the buyer is not required to, nor is it mandatory, for the buyer to contact the seller before leaving a review. Sellers should never leave a negative review unanswered. If the review remains on the listing with no reply from the seller, potential buyers could see the lack of reply by the seller as ambivalence towards their customers and/or products and may choose not to buy the items, not based on an individual's experiences with the item, but based on the seller not being willing to address their customers concerns or issues. At the minimum, a seller should post a reply to a negative review with something like "I am sorry that you have had an issue with the item. Please contact me in world so that we can work together to try to resolve your concerns and issues". This lets everyone know that you are attentive to your customers and their concerns/issues, keeps your reply short and professional, and places the next steps into the hands of the buyer by asking them to contact you. ********* All of the information outlined in this FAQ/Guide is in compliance with Linden Lab's existing policy regarding Product Listing Reviews. I have posted the information in the hopes that it helps clear up that policy for users of the Marketplace so that they better understand what is and is not acceptable when it comes to writing Product Listing Reviews, along with a few personal tips/suggestions from me.