Dakota Linden

Hello Again, Just for clarification, it is okay to point out what/how the item you are reporting violates the policy. For instance, saying the item is floating, or rotating, or there are more than one of the items in the same region. Or an item is shooting out particles, etc. What I meant by not quoting the policy is copy/pasting the actual policy itself into the details along with the web URL to the policy page. Just quoting the whole policy in the Abuse Report Details doesn't provide the information about why you are actually reporting an item that the Governance Team can use to help them with the report. Or quoting the Harassment policy without providing any details regarding what activity the user you are reporting is actually doing that the reporting user considers harassment.

Greetings All! The proper way to report objects that are encroaching is by filing an Abuse Report in world. Why? Because the Abuse Report captures information at the time of the report that is VERY important for the Governance Team to be able to address the issue. 1. It captures a screenshot 2. It capture the EXACT location where you, the reporter, are located in world when you file the Abuse Report. 3. It captures the exact time that you filed the report. How is this important? 1. The Governance Team will know what they are supposed to be looking for when they handle the report. 2. The Governance Team will land exactly where you were when you filed the report, so they should, hopefully, be in the exact right location of the item. 3. If someone is in world griefing, for instance, the Governance Team knows exactly when the incident happened so they know where to start looking for any captured information to assist with their review of the report. If you file a report because YOU can see a skybox in the distance that shouldn't be there, for instance, on a Linden Homes Region (Skyboxes need to be above 2000m), the Governance Team member will be stuck trying to look around to locate whatever the object was you reported if you were half a region away when you filed the report. It makes it VERY challenging to find the item. If you are reporting an item, please stand next to or at least within a couple of meters of the item itself. When the Governance Team member visits the location of the report, they will land nearly next to the item that they are supposed to be looking for from your report. LOOK at the item when you open the Help - Report Abuse window so that the system captures a proper screenshot of the item you are reporting. For the love of all things Second Life, before you do ANY of that, please change your viewer setting to Full Sun, Daylight, Noon, or whatever your particular flavor of viewer shows as that option. There is nothing more infuriating than trying to handle an Abuse Report with a screenshot that is so dark that next to nothing is visible, rendering the screenshot completely unusable for trying to determine the validity of the report. The ONLY time you should have your viewer set to midnight when filing a report is if you are trying to report something that is Full Bright, or similar, because the glow will show clearly using a night setting. If you are reporting an Avatar, make sure the Avatar is actually visible in the screenshot. Opening up an Abuse Report screenshot to see the avatar that you are reporting and having a screenshot that shows the users profile and your IM window and all of your own HUDs, but NOT the avatar you are reporting, does not help, at all. Abuse Reports are, for the want of better terms before my coffee fully kicks in, are grouped/stacked. This means that you can file multiple reports against the same user within a short period of time and they will all show in our reporting system as a single report as long as the report is still pending review. This means, that while the Abuse Report captures a single screenshot, and the Details field has limited character space, you can file an unlimited number of additional reports immediately and they will all be grouped together when we review the report. If you need to provide more than 1 screenshot, for instance a closer one and then a zoomed out one, you can do so by setting up your view and filing the first report, then changing your camera view distance or angle and filing a second report right after you send in the first report. When the Governance Team member handles the report, both screenshots will show on a single report, all grouped together, nice and neat. This also applies if you run out of space in the details field. You can immediately file a second report and just put a nice, short designator at the start to indicate you are continuing with more information. For instance, (cont), to indicate continued and then continue with the additional information. Another tip, please don't quote Policies in the report. You should use the space to provide exact details and information about the issue you are reporting. Using the space to quote the policy to show why you are filing the report doesn't help the Governance Team members at all with their review of the issue you are reporting. We understand that, at times, response to an issue may be slow. For instance, when you report an item that is encroaching, or that has been abandoned/lost. Please understand that there are far, far, more of you with eyes in world, than there are of us trying to respond to the reports. Depending on how many reports there are, this means some things that might have a lower priority can take longer to address.

Greetings, all! Happy Birthday! We have had to remove some recent Off Topic posts from the thread. Please do try to remember to keep the conversations on topic for the SLB21 Birthday Celebrations. Cheers!

Greetings, All! This thread is now locked. The Second Life Community Forums, this place right here, is for users to discuss among themselves, in a public location, Second Life, as long as the discussions and all comments comply with the Linden Lab and Second Life policies, including any policies specific to the forums. Threads and posts providing Feedback to Second Life, Linden Lab, and/or any named Linden Employee should be sent as Second Life Feedback through the Second Life Feedback Portal, located here: https://feedback.secondlife.com/ Comments regarding issues already discuss in other threads should be made in those existing threads. If a previous discussion thread has been closed then new threads should not be created discussing the same topic.

Congratulations! This thread is now locked. We reviewed the thread this morning and found it to be civil and made the decision at that time to allow it to continue. Clearly that was a mistake.

This sounds like a bug. If you click on the Delete Review link and you receive the pop up confirmation and can click on the Ok button to delete the review but the review does not delete or you receive an error message, then that is a problem that needs to be reported as a Bug so that the Engineers can investigate. Customer Support /can/ delete the review for you, but you will be unable to leave a new review on the listing.

Hi Again! Regarding Off Topic Reviews: There are 3 sub options for reporting a review for being Off Topic. 1. Reporting a Failed Delivery 2. Issue already noted in Description 3. Resized Mesh changes LI I covered failed delivery reports separately in my previous post. Resized mesh affecting LI is something outside of the control of the seller. This is purely something that happens in SL. Therefore those reports are also removed since this is not something that the seller can control. This leaves us with the Issue already noted in the Description. This is the only one that the Merchant/Seller can control. They do that by making sure they include information in their listing regarding the item and include pictures that clearly show the item. Using the example from my previous post, if an item is listed as being a Red item and the image on the item shows that the item is a red item, then a negative review reporting that a buyer doesn't like the item because it is red would be subject to having the review removed because the seller clearly noted that the item is red and the images show that the item is red. If the listing says the item is red and the image shows the item is red and a buyer gets an item that is Green and leaves a review saying that the item is Green, then their review would not be subject to being removed. They are noting a clear issue with the item that was received in world that does not match the item sold in the listing.

Greetings, All! Just to clear up any confusion. 1. Merchants /can not/ remove a review from their listing. They can flag the review and the Governance Team will review the report and if Governance Team member determines that the review does violate policy regarding Marketplace reviews, the review will be removed. 2. Disabling and Relisting an item violates the policies regarding Marketplace Listings. If you know or believe that an item is a relist, you can report the new listing by clicking on the Flag this item link and choosing the options Disallowed Listing Practices -> Item was Disabled and Relisted. 3. Merchants have ZERO control over deliveries through the Marketplace. The entire process is handled by the Marketplace system and is completely outside of the control of the Merchant/Seller. If an item was bought through the Marketplace and it was not delivered, it is not appropriate, nor fair, to the seller to review the item with a 1 star review because of the failed delivery. If the order completed and if the item is Copy Enabled and has Automatic Redelivery enabled, you can request a redelivery of the item through the Purchase Order Summary. If a buyer purchased an item and there is no entry in their Purchase Order History on the Marketplace when something went wrong on the Marketplace itself and that should be reported either as a Support Ticket or a Bug Report. Any review reporting a Failed Delivery will be removed. 4. Off Topic reviews will also be removed. If an item is listed correctly and a buyer leaves a negative review regarding something correctly noted in the listing, that review is subject to being removed. For instance, if a buyer uses the Lara X body and they buy an item that is listed as being compatible with other body types but the Lara X body is not on the list of compatible bodies, a review complaining that the item does not fit Lara X is not appropriate, nor fair, to the seller. The same with permissions on the listing. If an item is listed as No Modify and a buyer leaves a negative review complaining that the item is No Modify, how is that review appropriate or fair? We did see this a lot when Mesh was first released and now with PBR. Buyers purchase an item and then leave a negative review complaining that the Mesh isn't working or that the PBR textures do not look like the images on the listing but they were not using a Mesh capable viewer or are not using a PBR compatible viewer, how is that an appropriate or fair review of the item? There is a difference between "I do not like this item" and "I bought this red colored item and I do not like it because it is red and it looks really red in world". The first, while wholly unhelpful to the seller or anyone else reading the review, would not be removed; the second one would be removed. 5. Sellers and their Store Managers are the only ones who can reply to reviews on their listings. Originally any user logged into the Marketplace could reply to a review, and while some replies were helpful, many were peanut gallery comments that bordered on abusive towards either the buyer or the seller. The Governance Team must ride a very fine line between allowing the buyer to review the items that they purchased while also trying to ensure that the Merchants/Sellers are not having inappropriate or unfair reviews left on their items. This is NOT an easy thing to do. Someone /will/ complain regardless of which decision was made.

Greetings! If you ever think that someone may have accessed your account, please do not file an Abuse Report. Abuse Reports are generated and put into a Queue where the Governance Team will review the report as quickly as possible, but that can take a day or more depending upon how many pending reports are in the system. You should immediately create a Support Ticket using the options Account - Account Compromised. Your account will most likely be placed on hold, in effect locking down the account, to ensure that if someone else does have access to your account they will be locked out to prevent any further damage that may happen. After the situation has been reviewed, your account will be released back to you. If your account was compromised, our Security Agents will make every attempt to undo any damage that may have been done.

Greetings! The Search Maturity ratings options on the Marketplace are completely separate from your preferences in the viewer. If you click on a MKT link it is /possible/ that the system will see the Maturity Rating on the link as General and set your preferences to General. This also happens if you click on a link for a listing in German, or Spanish. You can change your Marketplace Maturity Ratings to show General, Moderate, Adult by using the drop down option to choose those ratings then you MUST click the Search button. If you click on anything else on the Marketplace the changes will not stick.

Greetings! I have passed along the information and I would strongly encourage people to also bring situations like this up in the Web User Group. https://wiki.secondlife.com/wiki/Linden_Lab_Official:User_Groups https://wiki.secondlife.com/wiki/Web_User_Group

Greetings! The Related Items list of possibles may be based on all of the items you have listed on the Marketplace and unfortunately, may not be something that can be cleared by merchants, similar to how it is not possible to clear the Gift Receiver list since that list is linked to a buyers Purchase History. I would encourage someone who is able to attend the Web User group to ask the team about it and if it cannot be cleared by the Merchants, maybe ask if there is a way for the team to clear the list, or ask for old delete, archived items to be automatically cleared so they no longer show on the list of options.

Greetings, All! This thread has now been locked. If you come across avatars in world that you believe may be violating the Bot Policy, please file an Abuse Report against the account and the Governance Team will investigate. Using the Forums to "Name and Shame" has never been, and never will be, appropriate. The Forums are for the community to discuss Second Life and should not be used to Call out Lindens or request changes to the system. There are appropriate processes, including but not limited to Jira and in world User Groups, that should be used where users may discuss their concerns and submit suggestions and bug reports.

Greetings! Unfortunately, no. Normally fields similar to this are saved in the auto fill of a browser and can be cleared, but the Gift Receiver field on the Marketplace is actually saved in the Marketplace database for transactions linked to the buyers purchase history and it is not possible for users to clear. I would encourage anyone who wishes to have the ability to clear those names either submit a Jira Feature Request ticket or attend the in world Web User Group to make the request directly to the Web Team.

Greetings! When changing the drop down to include the other options, you must click the Search button to lock in the change. It you change the drop down option, then click on something else on the web page, it will flip back to General.