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Dakota Linden

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  1. Dakota Linden

    DMCA

    Greetings! If you ever think that someone may have accessed your account, please do not file an Abuse Report. Abuse Reports are generated and put into a Queue where the Governance Team will review the report as quickly as possible, but that can take a day or more depending upon how many pending reports are in the system. You should immediately create a Support Ticket using the options Account - Account Compromised. Your account will most likely be placed on hold, in effect locking down the account, to ensure that if someone else does have access to your account they will be locked out to prevent any further damage that may happen. After the situation has been reviewed, your account will be released back to you. If your account was compromised, our Security Agents will make every attempt to undo any damage that may have been done.
  2. Greetings! The Search Maturity ratings options on the Marketplace are completely separate from your preferences in the viewer. If you click on a MKT link it is /possible/ that the system will see the Maturity Rating on the link as General and set your preferences to General. This also happens if you click on a link for a listing in German, or Spanish. You can change your Marketplace Maturity Ratings to show General, Moderate, Adult by using the drop down option to choose those ratings then you MUST click the Search button. If you click on anything else on the Marketplace the changes will not stick.
  3. Greetings! I have passed along the information and I would strongly encourage people to also bring situations like this up in the Web User Group. https://wiki.secondlife.com/wiki/Linden_Lab_Official:User_Groups https://wiki.secondlife.com/wiki/Web_User_Group
  4. Greetings! The Related Items list of possibles may be based on all of the items you have listed on the Marketplace and unfortunately, may not be something that can be cleared by merchants, similar to how it is not possible to clear the Gift Receiver list since that list is linked to a buyers Purchase History. I would encourage someone who is able to attend the Web User group to ask the team about it and if it cannot be cleared by the Merchants, maybe ask if there is a way for the team to clear the list, or ask for old delete, archived items to be automatically cleared so they no longer show on the list of options.
  5. Greetings, All! This thread has now been locked. If you come across avatars in world that you believe may be violating the Bot Policy, please file an Abuse Report against the account and the Governance Team will investigate. Using the Forums to "Name and Shame" has never been, and never will be, appropriate. The Forums are for the community to discuss Second Life and should not be used to Call out Lindens or request changes to the system. There are appropriate processes, including but not limited to Jira and in world User Groups, that should be used where users may discuss their concerns and submit suggestions and bug reports.
  6. Greetings! Unfortunately, no. Normally fields similar to this are saved in the auto fill of a browser and can be cleared, but the Gift Receiver field on the Marketplace is actually saved in the Marketplace database for transactions linked to the buyers purchase history and it is not possible for users to clear. I would encourage anyone who wishes to have the ability to clear those names either submit a Jira Feature Request ticket or attend the in world Web User Group to make the request directly to the Web Team.
  7. Greetings! When changing the drop down to include the other options, you must click the Search button to lock in the change. It you change the drop down option, then click on something else on the web page, it will flip back to General.
  8. Greetings! The 504 Time Out message is just that, the system timed out trying to load the report. This usually happens if you have had a LOT of sales during the selected time period. Changing the time frame should prevent the time out. For instance, if you are trying to pull a report for 3 months and the system is timing out, try limiting it to just 30 days at a time. You can then download the .CSV version of the report for use on your own computer, or upload it to the cloud and use with an online spread sheet, like google sheets.
  9. Hey SpiritSparrow Skydancer! I sent you my SLB20 Bear. It is also available on the Marketplace along with my other current bears and some other Linden Bears. They are free to get through the Marketplace. Linden Bears
  10. Greetings, all! If the Search Sort option are changing or reverting when you go to the next page of returns, this unfortunately, this wouldn't be an issue that Customer Support could resolve. The engineers/devs who work on the Marketplace would need to investigate to determine the cause and then work to resolve the issue. I would encourage anyone having the issue to file a Bug Report letting the Devs know that this is happening to you and include your web browser information. If you have tested to see if the same thing happens when you use the viewer browser while you are logged in world, I would include that information as well along with which viewer and version you are using.
  11. Greetings, All! As @Perrie Juran says, Marketplace deliveries are not affected by your online or busy status. They used to be, many, many, years ago, but once the Viewer Managed Marketplace was released, all content bought from the Marketplace is automatically delivered to your Received Items section. In the Linden Lab Viewer, the Received Items is a separate section of your SL Inventory Window. Please refer to the images that @Silent Mistwalker included in their post above ^ If the Received Items section is collapsed, using the Inventory Search function may not show any items in that section. Since the Received Items section is a collapsed section, using the Recent Tab may also not show the items. If you are unable to locate the items using a 3rd party viewer (Firestorm), please download and install the LL Viewer and look for the items using that viewer. You can log into a sandbox region if necessary, open your SL Inventory Window and wait until your inventory completely loads then open the Received Items section. The items in the Received Items section can then be drag and dropped into your main SL Inventory Folders. Personally, I recommend creating a new SL Inventory Folder named Marketplace Purchases and then drag and drop anything from your Received Items section to that folder. You can then log out of the LL Viewer and log back into your preferred viewer. You should only keep items in the Received Items section until you can verify the items were delivered, and then move then into your main inventory. Having a Marketplace Purchases folder makes it easy to drag and drop the items to one folder without having to sort the received items immediately. You can then go through your purchases later to move or sort them into other folders. The Received Items section does not have a size limit, however, the more items you keep in that section, the harder it will be to find newly delivered items, or to verify a failed delivery when it happens, and as stated above, items in that section may not be found when you do an SL Inventory Search or use the Recents Tab. Cheers and Happy SL Birthday all. Don't forget to ask a Linden for their bear.
  12. Hello, XxDeathLordJasonxX! Depending on the category landing page for the Listing Enhancement, it can be very difficult to see a specific listing in the Featured Item Scroller and may take a long time and dozens of page reloads before you will see the item. If the landing page that was chosen is the main Marketplace Home Page, there are thousands of listings with a PLE (Product Listing Enhancement) for that landing page. Each time the page loads a random selection of 21 listings will be shown. While you are viewing those items, your item could be shown to another user who also loaded the same page. On landing pages with fewer items that use the same landing page for the PLE, it will be easier to see a specific item, but could still take multiple page reloads before that happens if there are more items than the 21 that load into the Featured Item Scroller on each page load.
  13. Hey Smiles Mornington Contact the Billing Department, either by phone or through a Support Ticket and ask. They may be able to work with you to change the date.
  14. Wait, wut? You mean.. we are all REAL?!?! OMG! Whoo hooo!!!!
  15. Greetings! If you have been inactive for a while, your store will be disabled. Submit a Marketplace Support Ticket and an agent can get your store re-enabled for you quickly. Cheers all!
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