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Dakota Linden

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About Dakota Linden

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  1. Greetings! This activity will get your items removed and your account suspended if you are caught. https://marketplace.secondlife.com/listing_guidelines https://marketplace.secondlife.com/listing_guidelines#abusive-behavior If your product is removed because you did this, you will not be allowed to ever sell that same item again through the Marketplace. The original listing will be taken down and any attempts to relist the same item will also result in the item being removed if found. I would strongly recommend NEVER doing this if you value your Product, your Marketplace Store, and your Second Life Account.
  2. Greetings! You can quickly see how many active listings are on the Marketplace by going to the main Marketplace page and clicking on the Search button without entering a term. If you have the Marketplace set to show General, Moderate, and Adult content, then the total number of active listings will be shown. 6386902 matching items found.
  3. Greetings! Everyone is correct! The original SLExchange/XstreetSL Marketplace did not require review comments. Buyers could leave a just a star rating, or they could leave a star rating & review comments on their purchases. These were originally called just that, Ratings and Reviews, since they could be separate. When products that were listed on that old Marketplace system were migrated to the SL Marketplace, the Ratings & Reviews were also migrated with the listings so some old listings may only have Star Ratings with no actual Review Comments on them.
  4. Greetings! It is not possible to refund a buyer through the Marketplace system. If a buyer has requested a refund, you may refund them the amount they paid, including commission, and then create a Support Ticket and let us know that you refunded the buyer and we will be happy to refund you the commission. Please include the Marketplace Order Number, the name of the item, the price, and a copy of the Transaction (refund) from your own transaction log. This makes it easier to pull up the order and see how much the seller paid in commission on the sale, and then refund them that amount.
  5. Hi Danika! If you have ghost items in your Marketplace Store, please create a Support Ticket and provide the link to the listing itself. These are usually items that failed to be migrated correctly originally when the items were transferred from the old SL Exchange/XstreetSL Marketplace to the new SL Marketplace. Some merchants who have had items/stores for more than 5 or 6 years may have a couple of those items still showing in their stores. You can right click on the listing in your store and copy the URL and past that link into your Support Ticket. If you just click on the item, you are redirected to the main Second Life Marketplace page since the item doesn't actually exist. Customer Support may be able to remove the item from your store front. If they are unable to do so, they will let you know, and unfortunately, a bug report will need to be submitted if they cannot, but only if they cannot do it, so it isn't necessary to file a bug report first.
  6. Greetings all! If an item has changed significantly, the creator/seller CAN create a new product listing on the Marketplace for the new version of the item and they would not be in violation for "disabling or deleting and relisting an item". The creator/seller does not have to create a new listing, but they can, if they choose to. Using information posted previously, if a creator makes an item using prims, and then updates that item to be Mesh, the creator CAN create a brand new listing for the Mesh version of the item, since upgrading the item to Mesh is a significant change to the product. When buyer requested redelivery was implemented, some creators/sellers were concerned that their Copy Enabled items that had been around for a while, or ones that had been updated, should not be able to be redelivered, so the option was added, as noted above, so that the creator/seller can disable that ability on the Edit Listing page for the product. It states that the option only applies to Copy Enabled Items because the system should not allow redelivery of No Copy items. Items can be updated and the creator/seller can choose any price they wish, even if the item was a lower cost previously, they can still change the price at any time, to any price, for any reason, and that does not violate the "Inflated Listing Price" section of the Listing Guidelines.
  7. Greetings! This thread has been cleaned up and all Off Topic posts have been removed. Please ensure that all posts that you make comply with the Forum Participation Guidelines, located here: http://wiki.secondlife.com/wiki/Linden_Lab_Official:Community_Participation_Guidelines
  8. Greetings All! Please remember that I am Customer Support, not a developer, so my replies are from "what currently exists and how do we use it" point of view. Having said that, the Marketplace Listing Guidelines specifically say that an item should be placed into "Most Appropriate" category on the Marketplace. https://marketplace.secondlife.com/listing_guidelines#category-guidelines Some items CAN be in more than 1 category, but the seller should always choose the "most appropriate" one at all times. A Hat is still a hat even if it is a Gacha item. Neither category is "most appropriate". They are equally appropriate. Therefore, it is up to the seller to decide which category, Gachas or Hats, that they would like to place their Hat into and if the seller chooses to place the item into the Hat category, it is not wrong, and will not be unlisted. If the seller put the Hat into the main Avatar Accessories category, and not into the Hats sub-category, then yes, the listing would be in the wrong category and would be subject to being unlisted if reported. Again, refer to the Listing Guidelines, linked above. The Used Items, while technically okay, really shouldn't be used to list Gacha items anymore, since there is a dedicated Gacha category, however, since the seller of the item isn't the original creator, Used Items is okay and a Gacha item in the Used Items category would not be unlisted just because it is a Gacha item. Any product listings, Gacha or otherwise, in the main Home & Garden - Furniture category is in the wrong category. Items should always be placed into the most appropriate sub-category, as stated in the Marketplace Listing Guidelines, linked above, and any item in the main Furniture category will be unlisted if it is reported. Cheers~
  9. Greetings! This thread has gone so far Off Topic and Hijacked that we have had to remove a LOT of posts. If you wish to discuss the Second Life Permissions System, or Marketplace Features/Functions, please create a separate thread for those topics.
  10. Greetings all! If the permissions shown on the Item Listing do not match the permissions on the actual item, then yes, that item IS in violation of the Marketplace Listing Guidelines for being incorrectly listed permissions and the item will be unlisted if reported.
  11. Greetings all! Those who review the review reports are only human. Mistakes do happen. If you have flagged a review and it was not removed after 3 business days, please create a Support Ticket and ask for clarification on why it wasn't removed and someone from Customer Support should be able to tell you why. Customer Support does have a standard reply for users who report reviews through a Support Ticket, so PLEASE make sure you provide information in your initial communication stating that you have already flagged the review and you are requesting information on why it was not removed. If you still get the standard reply (we are only human, after all), please do reply and state again that you have already flagged the review and are requesting further information on why it was not removed.
  12. Greetings all! Technically, this question should have been asked in the Forum Feedback section, since the question is about the forums themselves and where some types of posts should go, and how that process is moderated. As others have pointed out, sometimes a moderator will see a post and move it automatically, other times, someone will report a post and it will be moved from the report. Some times a post (or necro post) wont be seen by a moderator or reported, and will remain in the section where it was originally posted. Most of the sections of the forums are for discussions. The Your Avatar area is for discussing avatars, both yours and others. If a user is looking for something specific it really should go into the Wanted forum, since it is something that is wanted, and not just something being discussed. There certainly can be, and sometimes are, differences between the two. If someone is asking what others think is the "best" hair, shoes, clothing, body, etc., we would view that more as a discussion about what everyone's favorites are. If someone posts saying they are looking for red mesh hair that is just below the shoulders, (or as mentioned, a cyber arm) then we would consider that a post that should be in the Wanted section since the user is actually looking for something specific.
  13. HI Rob! At this time, it is not possible for more than one avatar/account to use the same Marketplace store. A Marketplace Store is directly linked to the Avatar/Account that created the store and all content in the store is directly linked to the Inventory of the account/avatar that created the store. You could, however, create a "Merchant" avatar account, send the items from the 3 creator accounts to the Merchant account and then let that Merchant account list the items in a single store. Initial set up is not convenient, but once everything is set up, adding new items would be quick and easy. The Marketplace also has the ability to add a Distribution to any listing so that another avatar/account is paid when an item is sold. So your set up would look something like this: ZBestDudeStore - Merchant account WeaponsDude - Creator ScriptsDude - Creator MeshDude - Creator Each creator would send their items, full perm, to the ZBestDudeStore account. ZBestDudeStore would then change the permissions and list the items for sale in their Marketplace store. When they create the listing, you can add the creator account name under the Distribution section and a percentage of the L$ that account would get for any sale of the item. When the item is sold, the funds will automatically be sent to the creator that is listed. So if a weapon sold, the WeaponsDude would automatically be credited with the L$. Same if a script in the store sold. The system would automatically pay the ScriptsDude account for the sale. I would recommend being very transparent about the process though, if you choose to use a Store account. If someone buys a weapon and has a problem, if you need the buyer to contact the WeaponsDude for help, you should make sure you post that information in the listing, otherwise, buyers will try to contact the seller account and if they get no reply, may end up leaving a bad review on the product. And yes, you can use the same email address on all of the accounts. This way you only have 1 email address to monitor instead of 3, or 4, when there is a sale or review, etc. Good Luck!
  14. And we are done. Thank you all for your comments regarding this topic.
  15. Greetings all! When you make your first L$ purchase with USD, you account goes into a "new" mode. Over the next 30 days or so your L$ Buy and Sell limits will increase, but you cannot make a Process Credit Request until your account reaches the Resident 1 level after that first 30 days. 30 or 31 days or so after your first L$ purchase, you should see the PCR limit show as $999.00. Once that happens, you will be able to make up to $999.00 PCR's in any 30 day rolling period.
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