Zanara Zenovka

Comes down to crappy vendors/vendor setup, negligent merchants - there's no excuse for not having IM to email enabled. Sheesh - I managed to spend 2 months travelling in Central America and still do support via net cafe every other day - it's not that hard. As for verifying money transfers, this has finally become available - http://community.secondlife.com/t5/Second-Life-Server/Upcoming-LSL-feature-llTransferLindenDollars-and-transction/td-p/1239275 - although what you're really needing in this instance is to verify the delivery and issue a refund if it doesn't happen, which is still not yet possible. Best you can do is actually look for evidence that the merchant is active and involved in their business before you toss money at them. Anyone who actually cares about their business doesn't let these things happen.

Delays of 1-2 hours between 12mn and 5am are standard. Documented here -https://jira.secondlife.com/browse/WEB-4260 - and verified by LL but no action as yet. As for unintentional double purchases,(2 of same item in cart) yes I too am seeing more than usual. Apart from that my delivery failure rate is about the same.

Darrius Gothly wrote: Now let's look at a big company like CCP - Owners and operators of the MMORPG called Eve Online. They have a computer system that puts Second Life to shame, they have a customer satisfaction rating that is outstanding, and their Devs routinely interact with their customer base. Lol I must have missed this first time round. Yes EVE's support is amazing - and they have similar concurrency numbers to SL. But EVE also has a much more geek-savvy customer base, and a game world ethos of "Space is a cold, harsh place - deal with it" which, frankly, SL could do with a little more of at times. Which give me an excuse to link to the awesomeness that is http://www.cracked.com/blog/the-7-biggest-dick-moves-in-history-online-gaming/ and http://www.cracked.com/blog/the-7-most-elaborate-dick-moves-in-online-gaming-history/ On the original topic I think Dakota does as pretty well in what must be a nightmare of a job. I too have had my disagreements with her here and there, but she does seem to deal with things efficiently and in a reasonable response time. I hope for her sake she gets to spend her downtime ganking traders leaving Jita, or something suitably cathartic.

It really depends on the type of product and how you choose to present your business. Both inworld stores and SLM offer different methods of product display and marketing opportunities. It hardly needs to be a polarising debate.

If you mean the page full of product photos, they're just ads.

Yes I'm afraid we lost that reporting function with the new SLM and no signs of it returning that we know of. I'm sure there's a jira out there - maybe someone has a link. Your next best option is to download your sales stats as csv and review in Excel.

Well it's strange - it doesn't look like I was charged for the 2 week one, but it did run long enough to get 130 views, which looks like about 12 hours' worth.

So I had a one-week enhancement from 2-9 Dec. On the 8th I took out another one for 2 weeks on the same listing. The new one terminated yesterday (after 1 day) and in the records the dates for both say 2-9 Dec. Anyone had this before and/or know of a Jira for it?

I made this - https://marketplace.secondlife.com/p/ArtiZan-Postmaster-Online-Delivery-Mail-Server/1365664 - for exactly this purpose. Give it a list of names, drop in your stuff to send, and set it to run. To ensure delivery it checks when people are online and sends once they are. That way your updates don't get lost to capped messages. That model does unlimited names - if you look at the related products there are cheaper ones that do smaller numbers. There's a demo as well.

Chipley Chippewa wrote: A known glitch? Damn, how long has this been a known glitch for? LOL - that would be a great sig line round here. I may steal it. Add to "Deleted magic boxes hang around way too long on web DB and SLM still tries to deliver from them and fails", or "Deliveries are consistently delayed by 1-2 hours every morning between 1 and 5 am and have been for ages". I'd suggest a jira - give them your fix too. Might increase the chances of something being done, but don't hold your breath.

Toysoldier Thor wrote: Zanara Zenovka wrote: ... Nothing I said requires correction, and nothing you said corrects that in any way. I did not say why it was dropped, merely that it was. But to address the tangent you raised, please do find me evidence of "many" merchants warning of the technical difficulties of that process; I followed the debate as well as anyone and do not recall that being a major argument used at all. You followed it.... I was the #1 flag bearer's against LL's idea of imposing a Clutter Tax as a means to get rid of cheap / free listings and listings from delinquent SLM Merchants. I am sure for this issue alone Pink despised me as I was vocally against it until the day that her team had to finally admit defeat 7 months later. But... regardless, dont promote Pink's idea of a Clutter Tax as the solution to get rid of cheap/free listings. It was not and still is not the right answer to your belief that cheap / free listings in themselves is the problem for horrid SEARCH in SLM. The problem behind horrid SLM search is LL's inability to provide effective search by Query Relevence. PERIOD. Sigh. So you can't back up your claims with any facts and just want to change the subject and deliberately misrepresent what I said in the process. Just more hot air.

Toysoldier Thor wrote: Zanara Zenovka wrote: I agree search is a mess, and still believe that sales should have nothing to do with relevancy - relevancy should be based on matching search terms only (and good grief - give matches in the product name a higher rating already). But does anyone actually remember back in Pink's day when they floated a plan to institute a small listing fee, which would have removed so many freebies, unsupported items, dead merchants and embarrassing old products, and the wailing and gnashing of teeth that ensued over that, until it was dropped? Well we're now seeing the result of that. A little correction of your recall of history. It was not dropped as an idea by LL for ANY reason related to the Merchant's near universal disgust for the idea..... It was dropped - as many of us Merchants had tried to warn Pink and her team - because not only was the concept wrong - it was technically not viable to deploy with Xstreet. The LL Commerce team simply locked all doors of communications for 7 months and finally had to admit in June 2010 that they had to "shelve" the whole idea. So... it had nothing to do with our complaints against the poorly thought out tax.... it was that they finally had to admit they could not develop the tax model into xstreet. Nothing I said requires correction, and nothing you said corrects that in any way. I did not say why it was dropped, merely that it was. But to address the tangent you raised, please do find me evidence of "many" merchants warning of the technical difficulties of that process; I followed the debate as well as anyone and do not recall that being a major argument used at all.

I agree search is a mess, and still believe that sales should have nothing to do with relevancy - relevancy should be based on matching search terms only (and good grief - give matches in the product name a higher rating already). But does anyone actually remember back in Pink's day when they floated a plan to institute a small listing fee, which would have removed so many freebies, unsupported items, dead merchants and embarrassing old products, and the wailing and gnashing of teeth that ensued over that, until it was dropped? Well we're now seeing the result of that.

Jira and give us a link back here to add content to. If it's new from yesterday there's unlikely to be any fixes at user end.

I'm also seeing more double purchases than usual

Mickey Vandeverre wrote: got 30 DELIVERY PARTIALLY FAILED notations for the week. Check whether they're actually your things that failed (order details) - if anything else in the order fails you'll get that too. Check for dead boxes on old xstreet (if the item's listed in a dead box the SLM will still try to deliver. Yes, I know.) Check if the time from 12mn to 5am is disproportionately represented. If so vote on https://jira.secondlife.com/browse/WEB-4260 There are jiras for the others too but I can't remember them offhand.

FireWalker Sands wrote: Just spent about an hour with Javon in live chat about my inventory on the MP. I had over 1100 items listed before the update and now I have 631. . You do know it was counting incorrectly (excessively) until today? My total items listed approximately halved.

Love the separate box for unassociated. Perms column is handy for a quick check. I like the date field if it shows accurately when something was last edited - s that what it's meant to be? If so my dates don't all match up - some things I haven't touched for ages show today's date, and some groups of things that i last edited on the same day all have different dates. Selecting multiple listings and clicking 'edit' just opens a blank edit page - is this intentional? I would have expected an edit page for each item selected, which would be handy. I like that you can view a listing by clicking on it now. What's the point of the "on hand" column? Surely 99.9% of merchant's items are going to be 'unlimited'? How do people ever have more than one of a limited item up anyway? You'd need a separate magic box for each one considering any duplicates added to a box get renamed. So wouldn't 'available/unavailable' cover it? Looks like a waste of space to me. Would have been nice if "create new listings" actually opened an edit page asd well, rather than just adding the unassociated items to the active inv list. And it kinda defeats the purpose - the nice thing about having the unassoc things at the top is so you can find them quickly to edit. While you're at it, please please please can you enlarge the "extended description" box on the edit page - a 5000 char field the size of a cigarette paper? There's a ton of unused space width-wise, and lengthwise we have to scroll anyway.

Probably fell down the back of the dryer with all the lint and lost socks that are blocking up the morning deliveries...

hmm...socially awkward penguin wonders whether to reply from usual reddit account or create SL only one... hates it when virtual worlds collide...

Simerion wrote: I did discuss the cap system with Nicholsong. I believe he had done his housekeeping prior to making the bulk order since he was newly aware of it. I believe that part of his ire is that this is not the first time that he has experienced loss of inventory, it is that effectively his trust was misplaced as he, like others, put it down to a more benign and explainable sort of delivery issue. In my own case, I have had multiple different scenarios including offline purchases that categorically did not hit the cap. What would be the cause then? I do worry that leaning on the cap issue is an easy way to be misled into ignoring or dismissing a different and legitimate problem. Being logged in is the one thing you can control as a buyer, which lessens the risk of failure. Far from "leaning on the cap issue", if you want details and discussions of other known issues, look up my last 20 jira and forum posts and the threads they're in - there's plenty there to get you started.

Rule #1 of buying on SLM: Only buy when you're logged in. Sorry, but that's the first way to exclude one source of delivery failure. You're capped at 25 offline messages, which includes IMs, objects, group invites, friend requests, etc, and anything after that fails, even if you get the SLM confirmation or an IM-to-email of "x gave you y". There used to be a warning about that on the old site but it's never been added to this one, despite requests.

Bumping this. https://jira.secondlife.com/browse/WEB-4260 Well established now that deliveries between midnight and 5am are consistantly delayed every morning as in the following data collection: Order number / Purchase / Deliver / Paid (Conf email) / Total 1284395735 09:10 pm / 09:11 pm / 09:11 pm / Total = 1 minute 1284397710 10:04 pm / 10:05 pm / 10:05 pm / Total = 1 minute 1284399661 11:04 pm / 11:05 pm / 11:06 pm / Total = 2 minutes 1284401622 12:13 am / 12:24 am / 12:28 am / Total = 15 minutes 1284403905 01:46 am / 02:24 am / 02:49 am / Total = 63 minutes 1284403566 02:24 am / 03:02 am / 03:28 am / Total = 64 minutes 1284405308 02:42 am / 03:28 am / 03:45 am / Total = 63 minutes 1284407032 03:47 am / 04:44 am / 04:50 am / Total = 63 minutes 1284408679 04:43 am / 05:02 am / 05:15 am / Total = 32 minutes 1284410120 05:30 am / 05:31 am / 05:31 am / Total = 1 minute 1284411290 06:04 am / 06:05 am / 06:05 am / Total = 1 minute Please vote/watch on this jira and add any comments/data you can (voting in iteself doesn't count much any more) To get your own data on delays, check the difference between the time on the SLM order history (under reports >orders)... November 16, 2011 02:24 am PST 1284403566 ArtiZan Friends List Export - Order Item ID: 44721389 SKU: Az-F1 Buyer name 190 Delivered 10 0 180 and your payment from the SL transaction records (or confirmation email): 11/16/2011 03:28:02 f7f31380 Source: Commerce Linden MKT2 Item Sale Description: Order #1284403566, Item #392904 (Buyer name) L$180

Not getting into wider issues with non-delivery here, except to say that more problems are caused by the way the SLM web end of things was implemented, rather than the poor old much-maligned magic box itself... but just letting you know that if you refund a double purchase, you can submit a ticket with the details to marketplace support and they will refund the second commission.

I actually like the review system too - as both a merchant and shopper. As a shopper I like reading what people have to say, it's easy enough to read between the lines and see which are genuine and who just reviews their own on alts, which also lets me know who not to do business with. As a merchant they're definitely useful, and it's always nice to see that people have been impressed enough to take the time to write something. I have got useful criticism from them on occasions too, and keep a record of these to consider when updating products. I've haven't yet had a failed delivery one (a lot of my customers are merchants and understand, but i also leave a lot of notes about how to contact me, etc, or maybe i've just been lucky so far). I have had a couple of low reviews, which turned out to be people having trouble getting things to work, and by contacting them and going through the instructions we sorted it out. And the ones that were utterly unreasonable or obviously from competitors I was able to get removed quickly by submitting a ticket. I just think it needs (a) email notifications - seriously guys, it's been well over a year since the SLM was out of beta (b) reviews to be enabled after delivery.