Zanara Zenovka

Harm Xue wrote: As a customer I'll click the ignore button instantly, so as a merchant I won't use them either. It's just a nuisance. Now, without intently hijacking Verwood's but on a similar subject. I have been pondering the use of a mailbox, something to send news on very sporadic occasions like for announcing an update. I don't use a store group or the subscrib-o-thingy. I like to stay out of my customers hair as much as I can. :smileytongue: A mailbox would send only what information (notecard/message/object) I wanted and to my precompiled list of customers. Although I have mixed feeling on this because getting a random blue message offer (or worse, pilled up upon ones log in) can be just as aggravating to some, as the greeter? Thoughts anyone? I think it comes down to a decision based on your notions of good customer service. I have my subscriber group, who are notified of any new products, special offers, etc, as they have requested. And I automatically mail out any new versions of products to existing owners. But I also have (infrequent) occasions when I will notify all owners of a certain product of something new that is designed to work with their existing product, or a new product that does a similar job, only with expanded features. If appropriate, I'll create a special offer for existing owners, eg, to get the price of their original purchase off the new, expanded product. I'll sometimes also contact current owners while I'm working on a new version, asking what they do and don't like about their existing product, and what features they'd like to see. I've never had any negative feedback about this, in fact what I do hear is that my customers appreciate being kept informed of new things that they may find useful (and appreciate the discount offers), and like knowing that their feedback is considered in product development. I take the attitude that it's not just about making sales, but about helping customers and building relationships. Of course, it depends on the type of business you're in too - only you know your own customers and what's going to be relevant to them. My customers are predominantly business people, and the things I make help them make money, or make their lives easier, so chances are that any new product release of mine will actively help them. I'd rather annoy the odd person with a single mouse click, than have a whole lot of people saying "I wish I'd known about that." But I'm also careful to be generous as well - updates are free and upgrades are discounted. There's nothing worse than buying an expensive product, then finding out there's a new version that you'll be expected to pay full price for, with no recognition of the money you've already spent. There are a few places I'll never shop again, because of that experience in the past.

http://community.secondlife.com/t5/English-Knowledge-Base/Selling-in-the-Marketplace/ta-p/700193 Right-click the Magic Box and choose Edit. In the Build window, click the Content tab. Drag the object you want to sell from your inventory into the Content area. You should see it appear. Wait for the Magic Box to finish uploading the new inventory. Adding the item on the Marketplace website On the Marketplace website, choose My Marketplace > Merchant home in the upper-right. Click Manage Inventory on the left-hand side. Click the Sync Marketplace with Magic Boxes button. 

I wrote a guide a few years back (Zanara's Quick guide to SL photography, uploading and framing) that used to be available at the community art centre, but I'm not sure if that still exists. If not you can get one (free) in my store http://slurl.com/secondlife/Uzume/36/128/1800/

I usually have prices on my product pics in world, but when I do the initial graphics in PS I save off and upload 2 tgas, with and without the price. I use the unpriced one for the box packaging and for uploading to SLM and affiliate vendors, and also as the image for my catalogue and other promos, and any specials groups (60L Weekend, etc).

Did you have any existing enhancements? They are renewed automatically unless you cancel them.

Like others, I regularly d/l everything into a single excel doc, but also keep notifications in a gmail that i use solely for business, which is the first place i search a name when i need to check a purchase.

I use my own visitor greeter that's configurable to do as much or little as desired. I personally don't like anything that makes me click a blue box when I arrive somewhere, so I just have it set to give a private greeting and info in the local chat window ("Communication products to the right; business scripts to the left. Catalogue available from the sign near door", etc) and give a link to my profile so people can easily contact me with any questions. It also sends me an IM when they arrive (including their profile link in case I want to IM them) and records a visitor list that it emails to me when full.

Blot Brickworks wrote: Recently the amount of double purchases has increased for me and I am peeved about sending a refund for the full price.I loose out every time and the punter never even says thanks.I think they think the refund is automatic it is not. I would like to see a way of getting back that overpaid commission fee.the more it happens the more LL get.They get enough already in my view. If you have a double purchase due to a failed delivery or marketplace error, you can claim the commission back after refunding one. Just submit a ticket with transaction details.

SofiaBintNasrullah wrote: Hi there I relaly need some help please. When I re-vamped my store this morning apparently I was supposed to empty the boxes then delete them then get a option to delete them from the invventory control list. Well, I deleted teh boxes and emptied my trash before I foudn this out. Now on marketplace Ive got about 20 unlisted items that have NO option to delete them. How do I get those useless dead items out of my inventory list? Any advice appreciated, thanks! What Lyra says is true. Just delete the relevant items from your (rezzed) magic box(es), wait for the box to update with the server (until it returns to its normal colour), synch from the webpage, wait, refresh, and then there should be an option in the SLM listing inventory to delete the listing. However, when you say "emptied the trash" - that implies you just did this in your SL inventory? If so, don't worry about that - whatever's in your in-world inventory has no bearing on your SLM listings. It's the rezzed magic box that matters. When you synch it checks your rezzed boxes for the items for each listing, and anything found missing should then come up with the delete option. (Give it a while to refresh; if it's still not showing the delete option after a while, reset the magic box and repeat the process.) BTW ignore Susanto's comments - they serve no practical or helpful function and are just the wailings of a nutter.

Paulette Parkin wrote: Another thing I would add to the excellent advice above is to always be actually signed into the grid when you purchase things from the marketplace & make sure you are not in away mode etc etc. I spend a fortune there & can't actually remember the last time I had a delivery failure so I am convinced that the system for capping messages has a part to play in missed deliveries. Yes definitely. If you're offline and IMs are capped (happens quickly these days - includes IMs, group msgs, object deliveries) the magic box delivery will silently fail. Also - if you're getting no SLM deliveries at all - check that you haven't accidentally muted a magic box in the past. Object muting is done by name - so if you mute one magic box, any others with the same name will be ignored as well.

Dartagan Shepherd wrote: Josh Susanto wrote: My specific disagreement with Dart relates to the fact that, among other things I expect I can later address equally well, he has repeatedly criticized me for "not waiting for synch", in reference to a problem I reported in which a customer (not my alt; that was the incident replication experiment) ordered an item which was not even present in my magic box, and was able to do so because my box had not completed synching. Probably shouldn't entertain this any further, but for the record, I wasn't directly calling you a liar. Close perhaps, but what I'd said was that it "seemed" like you were already aware of problems that you could have fixed, but instead of fixing them, you were presenting them as problems when you already knew the solutions, but hadn't tried those "first". People had been offering advice about magic boxes for months before you started coming in with your problems about them. For instance, many people were saying to limit the amount of products in your boxes. You came in and started presenting your theories before you even tried to break up your hundreds of items into more than one magic box. General advice was to make sure the sim was functioning properly, and yet you ignored that solution as well and presented this as a problem. That turned out to be the right advice as well. By the time you presented a synching problem, it was already clear that you were presenting problems first, without trying common advice, so my assumption was that this was yet another instance of that. Coupled with your constant (and still ongoing) comments about lies and conspiracy, I still hold that you've found problems that were your own fault, and rather than fix them you used them to troll. Even more annoying was that Lindens were falling for that and helping you extensively while ignoring other users issues. It turns out that despite this help, and that much of that advice actually worked for you, you continue to talk about Lindens lying to everyone. Merchants and Lindens alike bent over backwards to offer you advice and yet here you are in a thread asking whether people would trust you or Brooke. My answer if forced to make that choice between trusting you or Brooke would be Brooke, hands down, but because this whole thing is so twilight zone to begin with, that's not a choice I have to make. There's no end to this argument, and you know that you could keep it up for years, with convoluted logic and a minimal token of sincerity and the occassional backpeddling. I refuse to take part in reporting it, because LL needs to take at least some responsibility of moderation into their own hands, in extreme cases of trolling such as this. This. Precisely. Thank you Dart for bothering to recap in detail. I certainly wasn't going to put the effort into doing it, as it's a waste of time on behalf of rational, informed people to entertain this fool further, which is why I and many others just don't bother feeding the insanity any more. If he chooses to play out his cognitive and behavioural problems on a public forum that's his business, however when it becomes detrimental to the forum as a venue for rational discussion and problem-solving, then some sort of heavier moderation is warranted. Sad thing is it would just be used to justify the existing paranoia and delusions of persecution - "OMGZ they deleted my post! See! I was close to revealing their cunning plan!". That's the problem when dealing with these sorts of people, lol.

Toysoldier Thor wrote: Zanara Zenovka wrote: And this is why hardly any of the smart people, who actually have useful information to share, still bother to post in these forums, because any intelligent posts get derailed by attention-seeking dumbasses who just want to grind personal agendas for their own entertainment. Pearls before swine, Sassy. Yeah Zanara, you are right... when I post and someone counter posts that my posts are too long winded even though its a topic of interest to me. So I guess your logic plays both ways. So Zanara thinks both Sassy and iare "attention seeking dumbasses". Welcome to the group Sassy. You have some serious reading comprehension issues, TT. Your criticism of Sassy's post was entirely inappropriate and unnecessary, and yet another example of how your pathetic need for attention has to twist every discussion around to being about yourself.

You want criticism of your methods Josh? You have poor skills in logic and critical thinking, and lack understanding of scientific method, confusing correlation and causation. Eg, using your methodology, it would be possible to believe that wearing blue socks causes the common cold, since the last two times you caught a cold you were wearing blue socks. These, when combined with histrionic and attention-seeking personality traits and delusions of some overarching evil manifesto on the part of LL, lead to poorly thought-out crackpot theories which you then use to try to derail every attempt at logical discussion on these forums. You contribute little of substance, and actively get in the way of people attempting genuine problem-solving.

And this is why hardly any of the smart people, who actually have useful information to share, still bother to post in these forums, because any intelligent posts get derailed by attention-seeking dumbasses who just want to grind personal agendas for their own entertainment. Pearls before swine, Sassy.

Bit of a long shot, but maybe you could try putting the item back in the magic box and synching, and see if that then allows you to edit the listing?

lol "Ghost City" - how apt! It's the SLM's own Marie Celeste! I personally think you should leave it there just for the cool factor and invent some explanation re haunting Failing that, have you actually tried putting in a ticket via the marketplace? - https://support.secondlife.com/create-case/ Those go to Dakota who's the best person around at fixing things. (Live help don't deal with SLM)

Zook, we can't see that linked page because it's only available when logged in to your account. However it looks like a standard edit page for a live item. How is the item listing showing in your manage inventory page? And what do you mean by "purging the magic box"? Once you delete the item from box and synch (assuming there are no backups) it should be showing in your list as "item unavailable" with a "delete" option.

amarock Amat wrote: *reports* Did a 55L group, put down 100L to get my item listed, the day came around. Made 2k in sales from an item that normaly does not sale.Am very happy and very impressed with the group that came about, and more then happy to join other up and coming groups. Good to hear One tip, if the group didn't mention it already, is to make sure your own subscription device is placed near your sales sign/items, so ppl who found your shop through the group can join your mail list to be notified of future deals/new products.

Thanks for the heads-up Pam. I found one of my last 3 reports blank (all were 30 days) although the two most recent were fine. I've added all the info i could to this Jira - https://jira.secondlife.com/browse/WEB-4097 Anyone who can add data that might help with reproduction please add to Jira. Ziggy21 Slade wrote: Sigh! I thought we had seen an end to this sort of nonsense. Agree totally. This irrational paranoia being used to hijack every other thread, especially when people are just asking for simple technical advice, really has to stop.

I've been doing Sixty Linden Weekends for over a year (on and off) and they're very good, but I don't think they're taking any new merchants atm. Has definitely been good for business - got a lot of new people familiar with my work, led to repeat sales and good word of mouth. It's great exposure and if your stuff is good you can gain good customers. I've also found a lot of good shops from it as a customer too. I've also done LOW (Letter of the Week) which is also well-run. I'd recommend against being too touchy about perceived "arrogance". From my experience you want to be in a group which is very well organised, picky about who it takes, demands a certain standard of product and product graphics, and makes sure that all merchants do actually have original content and distribute the sales lists as expected, and warns/removes non-compliant stores. Keeping standards up is essential to the whole process but will lead to claims of elitism and persecution from those who just don't get it.

KittyCat Ninetails wrote: I intensly dislike the concept that someone else can dictate how I can sell something I make. That's because they made parts of it, not you. The solution, as Pamela suggested, is to make these parts yourself.

Mickey Vandeverre wrote: Maybe I just can't get hip to a simple system on this...but it adds a bit of a dimension when looking people's names up for customer service. Imagine that as the sign-ups increase, it will become more difficult as folks will be using more #s in their names. As a scripter I've been against the whole new name system from the start for so many practical reasons that many others have detailed. For customer service I made this little thing that helps a lot - https://marketplace.secondlife.com/p/ArtiZan-Avatar-Finder-looks-up-UUID-key-gives-profile-link-and-online-status/1472472 Just type /6 "name" (works with new single names too but not display names) and it gives you their online status and a profile link in chat so you can IM easily. Saves me a ton of time every day - I even use it for people in my Friends List cos it's faster (but then I'm a command line kinda gal). Call it self-promotion if you want - but it's useful and so cheap it hardly matters to me if it sells or not.

I haven't had a delivery failure for months - maybe 3 all year.

Good on Dakota for posting a detailed reply, even if it's more than he deserves as he's been told all this before, although unfortunately I guess it's necessary to stop this silly hysteria and paranoia spreading further. Remember this is the person who had to start a thread complaining that he couldn't reset his magic box using the menu... Seems that altho he likes to present himself as the expert on all things Magic-Box-ness, the act of 'right-click >> Reset all scripts in selection' was beyond him. It's all just pointless attention-seeking from a little troll who has nothing better to do. Suggest not feeding.

Isadora Corral wrote: Hello everyone, I have been ( for months) trying to sell on marketplace.... However.... Right after I started it took all my skins down and said the maturity ratings needed to be set to adult... So I changed it, relisted the items, and a few days later.... all my items where gone again but no reasoning for it. So I stopped trying to sell on it and recently decided to again... I made my first outfit and listed it... NOW it's gone too, no reasonings. Anyone know what's up? Are your viewing preferences set to show adult content?