Zanara Zenovka

As others have said - it's been stable at 248 for ages, which usually takes 2-3 days to sell. I just convert a fixed amount to $US every day or two (commission is a % so amount doesn't matter) then cash out to paypal when US$ balance reaches (a) the maximum I'm willing to keep in SL, and (b) an amount at which the fee is a trivial percentage (there's a $US1 fee per transaction). In theory I could sell at 249 for speed if it was close to cashout day, but in practice i never bother, since I like keeping one trade in limbo for a couple of days, just in case i want to cancel it if I suddenly need cash for some large expense in SL. Price is too stable for any trading, unless something causes a bit of a panic either way. Some people did pretty well out of the "LL sacks a heap of staff" rate drop in (?) 2010.

Ann Otoole wrote: It is a nice gesture but we would rather rodvik bring in a team of seasoned professionals to redo the entire SLM into an enterprise level system not based on free software and that can handle the demand Second Life presents. Period. I was just about to post exactly this. Thank you for the gesture, it is appreciated, but I'd rather pay double commision for a year if the funds could be put towards actually fixing the overall system design.

Toysoldier Thor wrote: Yet the first time that ANY Merchant of MP first noticed and publically reported something was going seriously wrong was not until shortly after 5am SLT. Following are the details to prove this first detection... No. Those of us who were online became aware of delays around 3-4, for transactions initiated before 1am. At first we thought it was just the old 2 hour delay back again, then once it had gone on excessively long, we realised something worse was happening. It was well before maintenance. https://jira.secondlife.com/browse/WEB-4260?focusedCommentId=310539&page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel#comment-310539 ------------------------------ Samara Sharkfin commented on WEB-4260: Is it broken again or did I hit a laggy magic box? Anyone has delayed delivery right now? "Bought now" (one item, no cart involved) around 1:35am (order #1290048225) and now it's 3:59am and still no delivery. Bought also another item later, but as we all know the stuff is queued so no hope for this one coming first. (P.S.: note that at 5am there will be an unscheduled hardware maintenance, see grid status) --------------------------------

Fabulous! Thanks for asking First year I've done Valentine's products but I created some innovative, fun things that people liked and it went well. Don't have a previous year to compare to but I'm happy, esp since it was all quite last minute and I didn't do anywhere near the marketing and placement I could have. Mostly ppl from search, had some affiliates out and a few good locations - did some on MP but mostly in world. Inworld sales were steady - can't really say they increased while the MP was down or not. MP was really starting to ramp up nicely (presumably the previous week's sales from features finally pushing me up in MP search a bit) until the troubles then Boom! and it never quite recovered. Good to hear some others went well too

I put in a ticket and mine just all got pushed through. There's a text limit (1000 chars) on a ticket itself, but just copy all the stuck transactions from your download file (much easier to deal with than the orders on webpage) into a .txt or.csv and attach.

Sera Lok wrote: I would highly recommend filing a detailed ticket about any items shown "being delivered" so that Linden Lab can appreciate the scope of what happened yesterday. There is a lot of $L in their escrow right now that definitely needs to get where it should be going. If buyers received the merchandise, then merchants deserve to be paid. Sera Yes exactly. Just give them a list of the transactions in limbo and they can "push them thorough". I got a ticket in early and mine have been fixed already. Whoever was complaining about the work involved, all you have to do is download your CSV orders from MP (Reports >> Orders >> Download CSV), copy all those stuck at "undelivered" (or whatever) into a text or csv file and attach to a ticket. Here's the link: https://support.secondlife.com/create-case/ Pick "Marketplace".

Agree with all above. Not just the stuffup, and (always tiresome) attempt at spin, but now everyone needs to be checking their records and getting their money for the sales that did go through. Because the dominant pattern for the 8 hours of fail delivery seems to be that the customer was charged, the item was delivered (eventually) but merchant was not paid, and all this money is sitting in escrow with Commerce Linden in incompete transactions. Just from what I've seen with the merchants I've been talking to as we try to help each other work this out, the amount of money involved here is not trivial...

Shaleene Kenin wrote: As a proof: Here is a transaction I made trying to buy my own product while the quequed transactions, wich druing the time marketplace was down was delivered to me, but yet, i haven't recived the lindens and in transaction history, looks like it is still beeing delivered. February 14, 2012 1290056345 Being Delivered Shaleene Kenin L$450 View order I have exactly the same - I did a test delivery of my own product to see what was going on when the delays got bad . As customer I've been charged, item was delivered (I was online and received it), but no payment or email/completion. Still at "Undelivered" / "Being Delivered"depending which page you look on.

Arwen Serpente wrote: "Queued" is just another way of saying "in process" somewhere in the system - it is the stage before "being delivered". I've had "queued" orders that hang for a while, then complete successfully; I've had "queued" orders that fail; I've had "queued" orders that hang for weeks and I file a support ticket to ask LL to complete the transaction one way or another to clean up records (and yes, sometimes they do complete after weeks of being in "queue"). RIght- that's whati figured, which is why it spun me a bit when this guy said he'd been refunded already. So I did a test purchase myself, and the money hasn't even been taken out yet, which normally it would... Just mind-boggling at the timing as i sit refreshing orders page and IMing people... sigh

Teagan Parnas wrote: All those orders currently queued will never get delivered now I'd like to know what "queued" really means - I've been redelivering by hand to some ppl, but then one paid me because he said he's already got a refund from MP - all mine are at undelivered/queued - so looks like these might end up being cancelled? Anyone else got evidence one way or the other?

Yeah nothing delivered for several hours now. Yay timing...

At its simplest, you let ppl rez in your shop and put a commission split script + the boxed object for sale inside inside a prim sign. Money gets paid to owner then a set % to the avatar whose UUID is set with script (usually via a config notecard). There's an old free one floating around that you should pick up easily enough. I also make one (with a few more bells and whistles and user-friendliness) for art galleries (but can be used for anything) called Curator. Also any comprehensive vendor systems usually have a % split feature as well, but unless you already own one, that could be more expense and overkill than you need. There are also affiliate sales systems that work in reverse - people give you vendors that you own and rez, which pay them a commission on each sale.

LOL Don't worry Crissi - Pam's comment wan't directed at you but more of a topical joke. Glad you got your stuff working. BTW - increased rate of failures with shopping cart has a Jira: https://jira.secondlife.com/browse/WEB-4457 (which, incidentally, explains Pam's comment too, lol). Someone mentioned the early morning delay - it actually seems to be fixed permanently now. Was fixed sporadically for a couple of days here and there but seems to be solid for a few days now (https://jira.secondlife.com/browse/WEB-4260 if you're interested). There's also a Jira about gift purchases failing more often too - https://jira.secondlife.com/browse/WEB-3864 That thing with old deleted magic boxes haunting the box status page seems to be the most common problem affecting people that not many know about - the fact that you need to get in throught the barracaded old xstreet site to even see them doesn't help. I only found that a while back when I'd rezzed a couple of box copies to test something temporarily, then suddenly had a spate of failed deliveries.

oh Crissi - I jsut saw that you said you recently updated boxes. If you haven't already, go to the box status page (link from merchant home that takes you to old xstreet) and delete any old boxes there. It takes the web days to delete them and until then it still tries to deliver from them.

What can happen though is that there might be only one of your items in a cart, but the buyer has things from other merchants in the same cart, and one of those fails. The only time you see that it was a shared cart is when you get the "partially failed" notice, but your own purchase went through OK. Makes me wonder if sometimes it's reporting a failure for another item in cart, and that gets mixed up with yours, although plenty of the "partially failed" items are paid correctly too. Or just fails to report back correctly that it delivered - there are known box-web communication issues in general. IIRC magic boxes still use XML-RPC for comms which is officially deprecated, so anything can be happening: http://wiki.secondlife.com/wiki/Category:LSL_XML-RPC "XML-RPC requests often time-out due to the front-end server being overloaded. LL has continued to upgrade the server hardware periodically, but it has remained unreliable. LL developers have advised that the XML-RPC design isn't scalable (due to the single server bottle-neck) and that the service is "deprecated". They suggest using LSL HTTP as an alternative. If an XML-RPC request does time-out the script's remote_data event may or may not be triggered (and any script response is lost). See this blog entry for more about the future of XML-RPC."

Yes, it needs to be eye-catching, and something that will create interest for a particular reason. I only bother with features for products that are (a) particularly new and innovative or (b) of topical interest (eg my Christmas gift scripts did well from features). Marketing in the absence of decent statistical feedback is a bit of a fool's game (at least old xstreet showed you a graph of each day's hits/sales which showed you clearly how enhancements were performing) but I get enough customers telling me they saw something in features to know it does work to a degree (at least that's one advantage of having to do manual redeliveries - you can ask people how they found something Mine probably only just pay for themselves, but I also know that I get a lot of repeat business in general, so that any random sale has added value in the likelihood of creating a lifetime customer, more word of mouth, etc.

I found one of those while doing my spreadsheets yesterday, from the 8th of January. Interestingly the status was "Undelivered" not "delivery failed" - which status did others have, out of interest? I know it was received because I got the rez notice in email. Btw anyone who wants - I made this script available for free a while back - it tells you when purchases are rezzed: https://marketplace.secondlife.com/p/ArtiZan-Business-Script-IM-Creator-on-Rez-notifies-when-products-are-unpacked/3061369 Oh and "partially failed" means it was in a cart where something failed, not necessarily yours - if you click on the transaction you'll often see that your own stuff says "delivered". Yes, a bit silly.

Agree totally. Disorganisation, inefficiency and poor institutional communication lead to chaotic environments in which antisocial behaviours then flourish. I too would like to see this forum used for more interesting and creative discussion. Problem solving can also be productive and enjoyable if it doesn't just lead to hysterical grandstanding and the forum being used as an emotional dumping ground. We have very little control over what LL does, but forum users can control the behaviours we'll tolerate in these discussions. Posters should not have to defend themselves against lies, contortions, irrational accusations, random abuse and other antisocial rhetorical strategies. As the sculpty TOS thread shows, serial bullies can be dealt with when a number of reasonable people persistantly demonstrate that they will not be daunted by aggressive and abusive behaviour. If this happened more often, perhaps more people with a wider variety of opinions and ideas would feel it was a safe environment in which to contribute.

Mickey Vandeverre wrote: I did something wrong - I did not understand one step - and my entire store on marketplace is gone now. All gone. Thank you very much, Miss Zenovka. Right... so in your universe, your mistakes are all my fault? OK...gotcha... Your whole shop is there, btw. Anyway, there must be plenty of other people who have attempted to help you with this problem of your own creation, perhaps you can turn your vitriolic blame projection onto another one of them now? I think I've had my share.

Oh good grief. Ethel the Aardvark Goes Quantity Surveying. (a) Go to old box. Right click > edit> contents. Drag contents to folder in inventory. Rez new box. Drag folder contents to box. Delete old box. Delete old box from xstreet box listing page. Rinse repeat. If any boxes have identical contents you can take a copy to inventory and dump it at new location. (b) You publicised a jira issue that concerned you. Nothing to do with me personally.

WEB4260 is not *my* jira nor *my* issue. No one owns a jira. I started it, as i have others, because an issue had been identified and there was no jira for it yet. It's not actually of major consequence to me personally - I'm usually online at that time to deal with it anyway. But problems annoy me, and I like seeing them solved. So at 2am i saw deliveries going through instantly again. I thought - hmm - wonder how a whole cart will go (since there'd been so much mention of the cart issue of late). So I tried and it was instant. Went back to my work then a while later thought - hmm - since I know mine's working, maybe i should test Mickey's and see how a cart of her stuff goes, then i could identify if the issue is local for her (if there are failures), or somehow related to the morning delay (if there aren't). I'm a geek, ok? I write code and solve problems all day. This is how i think. Then I saw that half failed, and in looking at the box region location (so i could tell you which region's box did work, in case it was a region issue) I saw the name of the old SLX magic box. And reported that in the jira, cos that's what you do, and in your thread here because the information would be useful not only to you, but to other people with similar problems. And you know? I was pretty excited. I thought - hey, this could be a major source of Mickey's problems. And it's an easy fix. Result! Happy geek! But not so happy Mickey... You know what? Things happen. You have the choice of seeing the good or bad in them. If you think everyone is out to get you then that's what you'll see regardless. You could try being happy that you have a simple potential fix for a major problem, which according to you has been losing you a stack of money and time for months. Or you can hate me for finding it for you. Your choice.

Mickey, please slow down. There is no need for acknowledgements to me or apologies to anyone else for reporting the cart problem. It still exists. You reported the issue. You've found one potential source of the problem. You haven't even given it time to see how much the issue is helped by updating your boxes.

Mickey Vandeverre wrote: Important Update: Zanara has informed me that I am not using an updated version of the magic box, and this is the problem with all of the shopping cart delays in marketplace. I will update asap and correct this. My apologies for creating such a fuss over what is evidently a problem which I caused myself. Please disregard the information and Jira that I started. Thank you, Zanara. Mickey - I have never, at any point, said that old magic boxes were the sole reason for shopping cart-related delivery failures. I merely pointed out that you had an old one, which is known to cause problems. You're not the only person having cart-related failures you know. There's been months of anedotal evidence on the forums. You did notice that both Darrius and I added evidence on the jira for this? We weren't just making it up to support your case, you know. We're both using current boxes and have been for ages. And I can't speak for Darrius or anyone else, but I can say that on the rare occasion that I do get a failed delivery, it's usually either a cart or gift purchase.

Mickey Vandeverre wrote: You certainly have done a fine job of embarassing me on having an old magic box, Zanara. Kudos to you, for that, particulary considering all of the ranting I've done to ask for assistance in the last few weeks. Unbelievable. It's like you've compained of shoulder pain and I've pointed out the huge axe sticking out of your back and now you're angry. If anyone's embarrassed you, you've done it to yourself. I'm just going to re post what I put on the jira - any further effort would be wasted. Mickey - JIRA is a collaborative effort: people contribute data and test things to help solve a problem. Which is why it is more effective than, say, complaining on Twitter. It is not a personal support ticket to LL and it is inappropriate for you to be expressing hostility towards me for contributing. Magic box v 3.0.11 has been out for some 2.5 years, since before the current marketplace, and the advice to have the latest version has been repeated in many places. To complain about me "pointing a finger" at that is risable. I pointed out a major source of errors; you should be grateful. "Support for issues" is irrelevant - JIRA is not a vote for prom queen, it's a rational attempt at problem solving.

Veronika Garzo wrote: It is quite extraordinary how a challenge to bombastic ramblings reduces its author to vitriole and abuse. Generally indicative of a lack of anything of substance to impart!!! Then resorting to repeat the episode in order to hammer home a point that has already been taken apart and shown for the lack of value it contains. \o/ Nice one Veronica Someone should make a stamp!