Kristin Linden

So before I close this, I wanted to drop in a quick note about reporting possible ToS violations. If you believe that you have encountered something that may be a possible violation of the Terms of Service in-world, please feel free to report it by submitting an Abuse Report. We will look into it further and determine the best course of action for the reported issue. We also have a handy dandy Knowledgebase Page if you're unsure as to how to file an Abuse Report! Thanks!

You're most welcome!

Hello Nyll Bergbahn I see that you have filed an Abuse Report regarding this issue yesterday, and I can confirm that we have received it and is pending further review/investigation. Our response time for Abuse Reports can vary depending on the number of other Abuse Reports we already have in the system, and if the Abuse Report is filed correctly. While we cannot disclose the outcome of our investigations or any action that may be taken, I will have this looked into further. Thanks!

Hey folks! As mentioned previously, threads/posts directly questioning moderation actions is not something we allow so I will be closing this. However, I do want to thank all of you for your feedback! There will definitely be some discussion to see what we can do to improve on moderation practices and improve the experience for everyone. We certainly don't want to stifle discussions and want to preserve threads when we can, but we do have to enforce the Terms of Service and Community Guidelines. Bypassing the profanity filter is generally not a good idea, and we encourage everyone to be civil to your fellow forum posters even if you disagree with them. Otherwise posts/threads may be subject to moderation if they escalate to the point where we need to step in. In short:

Hey there NioAlonzo! As Rolig Loon mentioned previously, judging by the screenshot you provided it does not look like the transaction went through and the funds should bounce back to your Paypal in a few business days (if not sooner). If you have any questions or need to contact Support in the future, or if you continue to experience issues making a transaction, you can always get a hold of us by submitting a Support Case: https://support.secondlife.com/create-case/

Hello Ceia! If you have not done so already we recommend that you try resetting your password by following these steps: Visit the Second Life Website: http://secondlife.com - Click the Login button on the homepage. - Click Forgot your login information? - Enter your Second Life first name and last name. Then enter the words you will see on the screen to verify that you are a real person, and hit the Send Instructions button. You may also contact us by submitting a Support Case if you have any questions or need further assistance: https://support.secondlife.com/

Hey folks! Just a quick reminder, please try and remain on topic and keep it civil when posting on the forums. If you have issues with another Resident we ask that you either take it to PMs (or any other appropriate channels) or drop the matter entirely, as it will only contribute to derailing the thread from the intended topic. Otherwise I'll have to break out my secret weapon... Carry on!

Hey there paperfairy! If you continue to experience issues adding your payment method and you've exhausted all of the general troubleshooting tips, and reviewed our list of accepted payment methods detailed in the Billing FAQ page (https://community.secondlife.com/knowledgebase/english/billing-r11/#Section__9 ) you may contact support by either submitting a case (https://support.secondlife.com/create-case/) or by calling one of our Billing Support numbers: US/Canada (toll free): 800-294-1067 Long distance (not toll free): 703-286-6277 Our Billing team is available from 6:00 AM to 3:00 PM PST, Monday through Friday. We'll be more than happy to look into this further with you.

Hey folks! Just a reminder to please keep things appropriate for this section. I've gone ahead and removed a few posts. Carry on!

Hello kaybaybe, If you made this purchase as a Limit Buy the funds will be sent to your USD balance on your account if you cancel it, and not back to your payment method. You can use your USD balance to purchase your L$ as a Market Buy. You can cancel your Limit Buy by visiting secondlife.com > Linden Exchange > Manage > LindeX Order History For more information about Best Rate and Instant Buys, visit our Knowledge Base here: https://community.secondlife.com/t5/English-Knowledge-Base/Buying-and-selling-Linden-dollars/ta-p/700107#Section_.1.2 If you need any further assistance you can contact us by using one of the Support numbers Lindal provided or by submitting a case: https://support.secondlife.com/?lang=en-US

Hey there DarkRaven Clawtooth! I've edited your original post since case replies/correspondences are private communications intended for you and the agents responding to the case, and these cases can contain sensitive details that may pose a security risk for your account/case. I have checked out the case that you mentioned, and it appears that the case you are referencing was an old case from 2017 when you originally contacted regarding this issue. This is why that case is closed and unavailable for a reply. I do see that you created two new cases earlier this week to reply to your original case and received a reply (Case # 213798). That case was closed since there was unfortunately no further action our Agents could do to assist you with this issue. We encourage you to review the response you were given, and if you have any questions or need assistance with anything else you are more than welcome to submit another case.

Hello there! As stated previously before, Land Owners and are free to block/ban individuals from their regions/groups as they see fit. Unfortunately, sometimes Residents do not agree with the reasons why they have been blocked/banned. Such issues are Resident vs Resident disputes that we do not get involved in. We encourage Residents to try and resolve such disputes themselves (within reason of course) or move on. However, if you feel that other Residents are continuously going out of their way to harass you we encourage you to use the block feature and to file an Abuse Report if it persists. For more information on Abuse Reports, please read our Guide to Filing an Abuse Report in the Second Life Knowledge Base: http://community.secondlife.com/t5/English-Knowledge-Base/Filing-an-abuse-report/ta-p/700065