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  1. One further update - to address many of the questions that were raised about privacy and security with Tilia - Information Security Manager Soft Linden has made a blog post you can read here.
  2. Some of you know me as Soft Linden. I’m the information security manager at Linden Lab. A large number of you attended the Tilia Town Hall last week. Aside from the many questions you had about how Tilia affects Second Life L$ and monetary activity, privacy was a common concern. Grumpity asked if I would answer a few of the questions about Tilia privacy and security which surfaced in the town hall and in our forums. This has been a busy time for everybody who has worked on Tilia, but I’m glad I can take a few moments to share some information. Where did the Tilia team come from? And why should I trust Tilia with my personal information? The Tilia team is made up of people you previously knew as Linden Lab employees. We’re part of this team because we are passionate about privacy and security. Tilia includes employees who use Second Life alts in our free time. We know many of you as friends and creators in Second Life. So not only are our practices aimed at complying with an ever expanding list of U.S. regulations and laws, but we strive to go above and beyond. We want to protect the best interests of ourselves, our friends, and the countless Residents who support the world we love. We fully believe that Second Life wouldn’t be possible without working to earn your trust. For example, we don’t like the way many other companies resell customer information. Because we disagree with those practices, the information you store with Tilia is never provided to third parties for purposes such as marketing. We want you to feel confident that you can play, experiment, and explore in Second Life without outside strangers learning anything about you which you have not shared under your own initiative. We won’t even provide that information to the US government unless we are compelled to do so through a legal process such as a subpoena or a search warrant. But the privacy and security story goes much, much further. Does Tilia change how my information is secured? Yes! This project began years ago. Quite a bit of the work we do to improve Second Life is "behind the scenes" - things that users cannot directly interact with. Often it's not even possible for users to detect that something has changed. This is one such case. A few years ago, we looked at Second Life, and how information security has evolved in the time since Second Life was created. We asked ourselves how we could better protect our most sensitive customer information. Our engineers created a new “personal information vault” project. This vault uses modern algorithms to encrypt sensitive information in a way that would require both enormous computing power and an enormous amount of memory for an attacker to crack… if they could even get a copy of the encrypted data. These algorithms are specifically tuned to defeat expensive decryption acceleration hardware. And all of this new encryption is wrapped around the encryption we already used - encryption which was the industry standard at the time. These are entire new layers using encryption technologies which didn’t exist when Second Life was new. Even after all of these changes, the old protection remains in place at the bottom of that stack. Figuratively speaking, we locked the old vault inside a bigger, stronger vault. We chose an approach where we didn’t need to decrypt information in order to enhance your protection. There is another key part of this project: Our storage mechanisms for sensitive customer information are now isolated from Second Life. The information isn’t stored at the same physical location anymore, and hasn’t been for a while. But the difference is more than physical. Second Life’s servers do not have direct access to Tilia information that isn’t required for daily Second Life usage. Even developers who have worked at the company for a dozen years - developers who have full access to every last Second Life server - do not have access to the servers that store and protect the most sensitive information. A policy of least privilege means fewer opportunities for mistakes. Even within Tilia, key information is further segmented. This means that compromising one database inside of Tilia is insufficient to decrypt and correlate sensitive data without compromising a different service. We have deployed numerous commercial products which help monitor for access, abuse, or data copying attempts for data that is made available to Tillia employees. This means that even an attacker with all employee access credentials, access to employee multifactor authentication tokens, and all Tilia access permissions would still face some challenges in avoiding early detection. That was a lot to explain. But it is all important, because this is the technical foundation of Tilia. It’s a core piece of the Tilia story, and it is something we have worked on for years. Tilia was created in large part because we saw an opportunity to share these technologies with other businesses. These technologies are in place today for all of the information you entrust Tilia to handle. I am proud of what our engineers have accomplished. These same technologies are only in the planning stages at other companies and institutions. Many of the bigger businesses who already handle sensitive data like credit reports and medical records are working to complete similar projects. But we have it today. It sounds like a lot has changed at once. Aren’t large changes risky? Tilia was designed with security and privacy as its primary considerations. These considerations apply not only to what we create, but how we create it, and how we validate ongoing changes to what we create. For Tillia, we chose a newer security-focused programming language over Python and C++, the older languages which make up much of Second Life. It’s more difficult to make security errors in modern security-focused languages, but it’s not impossible. This is why we have created thousands of automated tests which exercise nearly every aspect of Tilia. Every change to Tilia triggers the execution of these tests, and the change is rejected if it causes nonconformant behavior. The Tillia team also pays a security testing company to attempt to hack Tilila and perform routine vulnerability assessments. Any Tilia service that is exposed to Second Life users is also exposed to outside security testers. These testers evaluate changes in a staging environment before they are ever presented to Second Life users. We enlisted outside specialists to review some of our key privacy and security practices and procedures. We then invited a team from Amazon Web Services to sit in our offices with us and review every aspect of our service deployment and hosting infrastructure. Every step we have taken has been cautious. When it comes to privacy and security, the Tilia engineering team believes that the tortoise wins the race. What does Tilia mean for Second Life privacy and security in the future? We have many plans for Tilia. Additional work is already under way. While we have already moved regulated information out of Second Life and into Tilia, we are actively migrating additional forms of information. Now that we have a new privacy and security foundation, we can extend the amount of information that enjoys this level of protection. If it pertains to your real life identity, we believe in leveraging Tilia protection wherever possible. Tilia will enable future Second Life projects as well. We designed Tilia to support additional business customers, so we are able to justify larger privacy and security projects to benefit new business customers and existing Second Life Residents alike. Aside from ensuring compliance with upcoming privacy and security regulations, our early goals are largely driven by Second Life. These goals include the option for users to select stronger authentication mechanisms, better mechanisms for our team to identify callers who request account help, and additional tools which support our fraud protection team. As to Second Life itself, by relieving the team of many of the heaviest privacy and security burdens, we believe we can help them be even more effective in developing the virtual world we all love. Stay tuned to see what we can do. Soft Linden
  3. Second Life is home to several impressive 3D replicas of places and landmarks in the physical world, so it is no surprise that many in the community have been praising the presence and detail found in Rieri. This contemporary Japanese location is inspired by Tokyo’s Arakawa Lock Gate region and was modeled from Google Maps and real photos of Tokyo neighborhoods. Learn more about Rieri in this week’s Destinations video, which is narrated by Resident pokute Burt (who cites Rieri as one of his favorite spots in Second Life). (Note: If you don’t see the English language captions automatically, be sure to turn them on for the full translation). To get even more insight to the making and magic of Rieri, we recommend that you also check out the official video tour from Rieri project architect/director Eripom Moonwall and her team. Better yet, see Rieri for yourself in Second Life - no plane tickets required! Rieri - Town in Tokyo Visit Rieri-Town, an incredibly realistic town modeled from Google Maps and real photos of Tokyo neighborhoods. Come and visit to feel the atmosphere of this contemporary Japanese location. Visit in Second Life
  4. Thanks again for your patience, feedback and questions over the past couple of weeks. Hopefully, most of your questions and concerns have been addressed in the top post in this forum and/or in our Town Hall - and we'll also soon be updating our official FAQ with these additional answers. We also recommend you check out Inara Pey's blog post for coverage of the Town Hall, which includes a good summary of highlights from the event (including a partial transcript). As we close down this thread, if you are still not sure how this change may or may not impact your specific circumstances, we encourage you to contact our support team.
  5. Hello all, Here one more reminder that today's Tilia Town Hall is happening at 1 PM SLT. Details are in the blog post. We will be addressing some of your questions in that meeting, and a recording will be made available later for those who may not be able to attend the live show. Additionally, please note that we've edited our initial response to one of your questions above and made note of this edit in the original post. Specifically: Q: Will EVERYONE who uses Second Life have to agree to the new Tilia TOS and Privacy Policy - or just those who use credit processing in USD? A: Only those who have a USD wallet need to consent to Tilia’s ToS. If you have a USD wallet, these will be presented to you when you log in to your SL account on the web. This answer and others will be discussed in more detail at today's Tilia Town Hall. Also, as a reminder, this Q&A thread is for questions only. Please direct comments and other discussions about Tilia to a community-created thread. As mentioned in the original post as well as follow-up comments, we have and will continue to remove responses that are not in the form of a Tilia-related question on this specific thread. However, we are capturing your feedback from the general forums. As always, all posts are subject to the community guidelines.
  6. Hello all, As we mentioned there is a planned Tilia Town Hall. The date and time are now available, and ll info is in this blog post.
  7. 7/10 Update - For those who can't join us for the inworld event, we will be providing a video and transcript soon after the live event. Want to learn more about Tilia, the wholly-owned subsidiary of Linden Lab? Second Life executives Grumpity Linden (Senior Director of Product) and Patch Linden (Senior Director of Product Operations) will be answering questions about Tilia from the community at a special “Tilia Town Hall” event held inworld this Friday, July 12 at 1 p.m. (SLT/Pacific). As announced on July 1, Tilia will soon be handling certain aspects of the Second Life service that will help us comply with U.S. laws and regulations via enhanced regulatory compliance protocols. We’ve been taking questions about Tilia in our official forum all week, so please join us as we continue to listen and respond. Tilia Town Hall Want to learn more about Tilia, the new subsidiary of Linden Lab?Here's your chance to learn more in this special Town Hall event, held July 12 at 1 p.m. (SLT/Pacific). Visit in Second Life
  8. Hello all, We have added more answers to the main post. Please stay tuned for more information and details on the upcoming Tilia Town Hall, where we will answer more of these questions.
  9. Hi everyone, We’ve added a few more Tilia related questions with answers to the main post above - please take a moment to review that update. We were hoping to have a few more answers ready, however since a lot of these questions involve matters of compliance and privacy, it is taking us a bit longer to finalize all the necessary information to address some of the more complex questions raised. We will resume responding to those on Monday. Why next week? Well, due to the July 4th holiday, we won't have anything new to add to the topic here until after this weekend. We are also planning to hold a "Tilia Town Hall" in the near future and will announce details of when and where that will take place as soon as possible. The details of time and date will most likely be announced early next week - so keep a watch on this thread for that info. In the meantime, please keep this thread to questions only. It will make it much easier for us to address as many of those as possible when we get back. Thanks again for your patience!
  10. Hello everyone, We are still looking into answers for many of your questions. While we had hoped to add another batch today, it looks like we will have to wait until tomorrow to give you more answers. Talk to you then - and we will update the main post here as well as let you know through comments.
  11. Please refresh and review the original post to see the newest updates. There are still a lot of questions we are working on getting answers for, and will update again when we have more responses. QUICK REMINDER: For the sake of keeping this thread clean and easier to read, please use this space to ask your questions specific to the announcement . Off topic commentary may be removed or moved from this thread. We will also try to use the comments merely to update when there are new questions and answers added to the main post. Thank you.
  12. There have been a lot of questions about our recent Tilia announcement , so we've created a new thread as a way for Residents to formally submit their questions. Please use the new thread to ask your questions specific to the announcement and we'll continue to review and respond where we can. For general comments that are not in the form of questions, we recommend that you continue to use this thread, so that the focus of the new Q&A thread stays on direct questions and answers.
  13. There have been a lot of questions about our recent Tilia announcement , so we've created this thread as a way for Residents to formally submit their questions. Below we've summarized our existing responses pulled from another community-created thread so that they are better surfaced. As we respond to more of your questions, we will add those to this top forum post - so please review the answers in this post, to see if your question(s) have already been addressed. You may also want to bookmark or follow this thread for updates. Please use this space to ask your questions specific to the announcement and we'll continue to review and respond where we can. For general comments that are not in the form of questions, we recommend that you continue to use the other forum thread, so that the focus of this thread stays on direct questions and answers. Off topic commentary may be removed or moved from this thread. We'll also be holding a Tilia Town Hall event inworld in Second Life on Friday, July 12 at 1 p.m. (SLT/Pacific). For those who can't make the live event, we'll make available a video and transcript soon thereafter. Here are the questions and answers: Is this an extra fee on top of the recently changed credit processing fee? No. The credit processing fees remain unchanged for you as a Resident. You will not be charged anything extra for a credit processing fee by Tilia. The only other fee which may apply is an inactivity fee. This fee would only apply to those accounts with USD balances which have not accessed their Tilia account in any way (for example, to check balance) or had any credit processing transactions over a period of 12 months or more. How long will it take to process my credit request? Is it going to take longer than usual with Tilia? We anticipate that the usual time to process credit, currently two to three business days, will not change for most Second Life Residents once your identification documentation has been verified. How is this change compliant with GDPR? Tilia is fully compliant with GDPR. For more information, please see the link to our Privacy Policy where it reads: OTHER INFORMATION See our online Privacy Policy to learn more about information collected through our website and how we use and disclose it. That Privacy Policy should be regarded as part of this Privacy Notice. Can you clarify the relationship between Tilia and Linden Lab? Tilia Inc. is a wholly-owned subsidiary of Linden Lab. Can you clarify whether there are ID requirements and fees for basic Linden Dollar purchases? These changes apply to USD credit processing and do not have any impact on the routine purchasing of Linden Dollars. Only Second Life Residents who Process Credit of their USD balance to their payment method (e.g. PayPal) are impacted by the ID verification requirements (which are necessary for compliance with U.S. laws and regulations). The inactivity fee applies only to those accounts with USD balances which have not accessed their Tilia account in any way or had any credit processing transactions over a period of 12 months or more. Will Residents outside the U.S. still need to provide verification or ID for credit processing transactions? Yes, anyone who processes credit will need to present a government-issued ID. I am not a US citizen, I do not drive & have no passport! We also do not have an official photo ID in the UK so how on earth will I qualify? For non-U.S. citizens without a driver’s license or passport, we will need an equivalent government-issued ID to verify your identity for credit processing. If this is an issue, please contact our customer support team or continue to check our FAQ for additional guidance after Aug. 1. Will you expect me to scan my ID? Will you expect me to send a photocopied version over via snail mail? Yes, you would need to scan your ID for Tilia to verify after Aug. 1. We do not expect anyone to use “snail mail” for verification. If I’m only using Linden Dollars, does this impact me at all? No. If you are only using Linden Dollars, and do not have a USD balance, the ID requirements and the inactivity fee has no impact on your ability to continue using Second Life. For example, it doesn’t impact or change your ability to pay for Land Tier or other activities with Linden Dollars. Does this inactivity fee apply to the Lindens I have stored in my account? No. This fee would only apply to those accounts with USD balances which have not accessed their Tilia account in any way (for example, to check balance) or had any credit processing transactions over a period of 12 months or more. Will this impact our Premium stipend? (No more L$300 per month? Will we get a token or is this on top of the L$300?) This will have no impact on the Premium stipend. I do have a cash balance, but I am not an SL content creator. I upload money, which goes towards my Premium payments. So does that mean it will affect me too? This should not affect you if you are only using your money for Premium payments. For those who are carrying a USD balance to pay Premium, you would need to be active on that account at least once in12 months to avoid the inactivity fee. Thus, paying your annual Premium qualifies as activity. Will our information be stored in plain text? No! We treat the security of any personally identifiable information with the utmost care. Your information is encrypted and locked down to only be accessible by specific people who have a business need to access your information. Our practices are compliant with applicable U.S. regulations and laws. Will EVERYONE who uses Second Life have to agree to the new Tilia TOS and Privacy Policy - or just those who use credit processing in USD? *the answer to this question was edited on July 12 to reflect the most up to date information* Only those who have a USD wallet need to consent to Tilia’s ToS. If you have a USD wallet, these will be presented to you when you log in to your SL account on the web. I have already provided my personal info to Linden Lab in the past. Do I need to provide it again? Many of us have already provided such ID information for verification, are we exempt from having to provide it again because the information is already on record? In general, most Residents will not need to resubmit the information if it has been previously provided. However, there may be some instances where Tilia may need to collect and verify the documentation again. Do I REALLY need to provide my social security number? I just want to enjoy Second Life and I’m not comfortable sharing that information. The verification requirement applies only to Second Life Residents who process credit of their USD balance to their payment method (e.g. PayPal). The ID verification requirement is necessary for compliance with U.S. money transmitter laws and regulations, such as the USA PATRIOT Act and the Prepaid Access Rule. For those Residents who are not U.S. persons, they will need to provide a government issued ID. Can Tilia transfer our funds directly to our bank accounts/direct deposit? No, Tilia cannot transfer directly to bank accounts at this time. Will Residents need to use Tilia to buy Linden Dollars? No, Residents can continue to use the payment method on file to buy Linden Dollars. In this case, since there is no Tilia involvement there is no need to provide ID or SSN. I’m still confused about whether or not I need to provide my social security number! Can you clarify WHO needs to provide this information? What specific laws and regulations are requiring this change? The verification requirement applies only to Second Life Residents who process credit of their USD balance to their payment method (e.g. PayPal). The ID verification requirement is necessary for compliance with U.S. money transmitter laws and regulations, such as the USA PATRIOT Act and the Prepaid Access Rule. For those Residents who are not U.S. persons, they will need to provide a government-issued ID. I never buy Linden Dollars, but I’ve saved them from my stipend to use for purchases. Will I need to verify my ID to continue shopping or paying Land Tier in Second Life? No. If you are only using Linden Dollars, and do not have a USD balance, the ID requirements and the inactivity fee has no impact on your ability to continue using Second Life. For example, it doesn’t impact or change your ability to pay for Land Tier or shopping with Linden Dollars. What if I have “zero” USD balance - will I still get an inactivity fee that causes me to owe money if there is nothing in my account? No. The inactivity fee will not take your balance below zero. Where do we manage our Tilia account? Will it be a different dashboard than what we currently have on Secondlife.com? You will continue to manage your account through the Secondlife.com dashboard. It will be clearly marked which services are provided by Tilia. If I change my Second Life password, does the info associated with the Tilia account also change at the same time - or do I need to manage that account separately? Yes, the info associated with both the Tilia and Second Life accounts will be changed at the same time if you change your password. You do not need to manage your accounts separately. Can we start the verification process now, and if so how can we do that, or do those who need to submit further documents have to all wait until August 2nd? We’re working on making that process available to you in advance so you can process credit with as little disruption as possible. We do not have a date when this will happen but will announce once it’s available. We will make the step-by-step instructions for the Tilia ID verification process public as soon as we can. Will there be greater limits on how much we are allowed to process credit? If not now, is that a possibility on the table in the next few years? Yes, it is possible that process credit limits will be reviewed in the future. However, there are no changes at this time. What happens to the money if an SL user with a USD balance on Tilia dies? The process is unchanged from what it is today. To see our current policy, visit the wiki article. Does this change impact Second Life Residents outside the US? For example, will non-US users who want to process credits still be subject to verifying their ID? How will this affect people who are resident in the US but not citizens? Yes, citizens of countries other than the US will still be subject to these requirements. Those who do not have a social security number will need to submit a copy of their passport. For non-U.S. citizens without a driver’s license or passport, we will need an equivalent government-issued ID to verify your identity for credit processing. For more specifics on what types of IDs might be acceptable if you do not have a government ID, you will need to work with our customer support team or continue to check our FAQ for additional guidance after Aug. 1. Will Tilia in the future be able to work with banks directly (instead of Paypal)? We do not have such a service available at this time but are working towards making it available in the future. Will you make an additional charge to my credit card on file if there is inactivity on my Tilia account? The inactivity fee is only applicable if you have an inactive USD balance and it will only be taken from that balance. It will never result in a new credit card charge. Does this change impact both Premium and Non-Premium accounts? Will Premium members continue to get expedited assistance with Tilia like we do for SL? The service levels for support will not change. Premium account holders will continue to enjoy the same level of service they do today. My bank, credit card company or Paypal has already verified my identity. Why do I need to do this again with Tilia? As a money services business, Tilia is required to comply with the various state and federal laws regarding money transmission, which require us to collect and verify this information regardless of whether you have provided this information to other financial institutions, such as your credit card company or PayPal. What exactly is done with the information used in the verification process? Is it provided to the US government for compliance? Even if you are an outside resident? The information collected and verified will be stored in our encrypted database in compliance with all applicable data protection regulations. The information will not be provided to the US government unless we are compelled to do so through a legal process (such as subpoena or search warrant). How will be notified if we need to verify our ID? Residents who need to verify their ID will be prompted to do so when they first attempt to process USD credits. Residents should see an eform pop-up when they first attempt to process credit. The eform will guide them through the process of submitting identification information. If Tilia has already completed the verification, then the transaction will be processed with no delay. We are also setting up a process by which you can submit this info in advance so your payouts are not delayed, as well as a way to see whether or not you're approved for payouts already. What is a process credit? If you have a U.S. Dollar (USD) balance in your Tilia Account, you may request that some or all of your USD balance be credited to your PayPal or Skrill account. How do we know that our information is safe with Tilia? We treat the security of any personally identifiable information with the utmost care. Your information is encrypted and secured, so it is only accessible by those who have a need to access your information. Our practices are compliant with applicable regulations and laws. What constitutes a need to access my personal information? Tilia’s team must have access to certain personal information as part of the legally-required verification process. Will my data be used for data mining purposes? Tilia is not associated with data mining in any way, and your data will not be used for this purpose or sold to third parties. Tilia is a subsidiary of Linden Lab, and exists to strengthen our processes and better protect your data while allowing Second Life’s commercial backbone to thrive. Can any government access this information - when, how and why? No. This information will not be provided to any government unless we are compelled to do so through a legal process (such as subpoena or search warrant). We are continuing to review and monitor this forum thread and will respond with more answers as we can. Please note that we may not be able to respond immediately to all questions and that your patience is appreciated.
  14. Lots of good questions and comments! For those who missed our first round of follow-up responses on page 5, you can view those here. We’ll continue to monitor this thread actively over the next few days for further questions and comments. Please note that we may not be able to respond immediately to all questions but we are continuing to actively read and review this thread. Here are some more answers to some of your questions: If I’m only using Linden Dollars, does this impact me at all? No. If you are only using Linden Dollars, and do not have a USD balance, the ID requirements and the inactivity fee has no impact on your ability to continue using Second Life. For example, it doesn’t impact or change your ability to pay for Land Tier or other activities with Linden Dollars. Does this inactivity fee apply to the Lindens I have stored in my account? No. This fee would only apply to those accounts with USD balances which have not accessed their Tilia account in any way (for example, to check balance) or had any credit processing transactions over a period of 12 months or more. Will this impact our Premium stipend? (No more L$300 per month? Will we get a token or is this on top of the L$300?) This will have no impact on the Premium stipend. I do have a cash balance, but I am not an SL content creator. I upload money, which goes towards my Premium payments. So does that mean it will affect me too? This should not affect you if you are only using your money for Premium payments. For those who are carrying a USD balance to pay Premium, you would need to be active on that account at least once in12 months to avoid the inactivity fee. Thus, paying your annual Premium qualifies as activity. Will our information be stored in plain text? No! We treat the security of any personally identifiable information with the utmost care. Your information is encrypted and locked down to only be accessible by specific people who have a business need to access your information. Our practices are compliant with applicable U.S. regulations and laws. Will EVERYONE who uses Second Life have to agree to the new Tilia TOS and Privacy Policy - or just those who use credit processing in USD? *Note: the answer to this question was edited on July 12 to reflect the most up to date information* Only those who have a USD wallet need to consent to Tilia’s ToS. If you have a USD wallet, these will be presented to you when you log in to your SL account on the web. I have already provided my personal info to Linden Lab in the past. Do I need to provide it again? Many of us have already provided such ID information for verification, are we exempt from having to provide it again because the information is already on record? In general, most Residents will not need to resubmit the information if it has been previously provided. However, there may be some instances where Tilia may need to collect and verify the documentation again. Do I REALLY need to provide my social security number? I just want to enjoy Second Life and I’m not comfortable sharing that information. The verification requirement applies only to Second Life Residents who process credit of their USD balance to their payment method (e.g. PayPal). The ID verification requirement is necessary for compliance with U.S. money transmitter laws and regulations, such as the USA PATRIOT Act and the Prepaid Access Rule. For those Residents who are not U.S. persons, they will need to provide a government issued ID. Can Tilia transfer our funds directly to our bank accounts/direct deposit? No, Tilia cannot transfer directly to bank accounts at this time. Will Residents need to use Tilia to buy Linden Dollars? No, Residents can continue to use the payment method on file to buy Linden Dollars. In this case, since there is no Tilia involvement there is no need to provide ID or SSN. We also acknowledge that there have been some inquiries asking for more specifics about the Tilia ID verification process, procedures, and timing. Stay tuned for more details in the near future. We’ll be back tomorrow with more responses!
  15. We are still reviewing and addressing some of the other questions that have been posted in this thread. However, here is some additional information on some of the questions we have seen so far. We continue to work on following up on questions that have yet to be addressed and will continue to update and monitor this forum thread over the next few days. Is this an extra fee on top of the recently changed credit processing fee? No. The credit processing fees remain unchanged for you as a Resident. You will not be charged anything extra for a credit processing fee by Tilia. The only other fee which may apply is an inactivity fee. This fee would only apply to those accounts with USD balances which have not accessed their Tilia account in any way (for example, to check balance) or had any credit processing transactions over a period of 12 months or more. How long will it take to process my credit request? Is it going to take longer than usual with Tilia? We anticipate that the usual time to process credit, currently two to three business days, will not change for most Second Life Residents once your identification documentation has been verified. How is this change compliant with GDPR? Tilia is fully compliant with GDPR. For more information, please see the link to our Privacy Policy where it reads: OTHER INFORMATION See our online Privacy Policy to learn more about information collected through our website and how we use and disclose it. That Privacy Policy should be regarded as part of this Privacy Notice. Can you clarify the relationship between Tilia and Linden Lab? Tilia Inc. is a wholly-owned subsidiary of Linden Lab. Can you clarify whether there are ID requirements and fees for basic Linden Dollar purchases? These changes apply to USD credit processing and do not have any impact on the routine purchasing of Linden Dollars. Only Second Life Residents who Process Credit of their USD balance to their payment method (e.g. PayPal) are impacted by the ID verification requirements (which are necessary for compliance with U.S. laws and regulations). The inactivity fee applies only to those accounts with USD balances which have not accessed their Tilia account in any way or had any credit processing transactions over a period of 12 months or more. Will Residents outside the U.S. still need to provide verification or ID for credit processing transactions? Yes, anyone who processes credit will need to present a government-issued ID. I am not a US citizen, I do not drive & have no passport! We also do not have an official photo ID in the UK so how on earth will I qualify? For non-U.S. citizens without a driver’s license or passport, we will need an equivalent government-issued ID to verify your identity for credit processing. If this is an issue, please contact our customer support team or continue to check our FAQ for additional guidance after Aug. 1. Will you expect me to scan my ID? Will you expect me to send a photocopied version over via snail mail? Yes, you would need to scan your ID for Tilia to verify after Aug. 1. We do not expect anyone to use “snail mail” for verification.
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