Linden Lab

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  1. Hey everyone! Thanks so much for all of your questions - we are locking the thread at this time and will be selecting our questions for tomorrow's Town Hall. Looking forward to seeing you there for those who can make it. While we will not be able to get to everyone's questions, we hope to get additional staff into this thread to address many of the questions we can't get to. Thanks again!
  2. Second Life is turning 15 this summer...but why wait to celebrate? Last month, we wrote about 15 exciting new features and other things that we have on the roadmap for this year, including lower tier prices and double allotment on Mainland, and the return of Last Names - but there’s still more to come! As part of our year-long 15th anniversary celebration, we’re making numerous appearances inworld to talk about Second Life and the Second Life roadmap directly with our communities! These ongoing meetups and events will provide opportunities for you to interact with and ask questions to Linden Lab executives and staffers. To kick things off, Linden Lab CEO Ebbe Altberg will be holding two “Town Hall” chat sessions on April 20th at 9:30 a.m. (SLT/Pacific) and 1 p.m. (SLT/Pacific). Ebbe will be sharing his vision for Second Life in 2018 and beyond, as well as taking questions from the community. Got a question for Ebbe? Post it in the Community Forum thread “A Conversation with Linden Lab CEO Ebbe Altberg” in advance of next week’s meeting. Questions will be selected from submissions for as many as can be answered in the time frame. To join either meetup, head over to one of these Town Hall Regions in Second Life on April 20. In the coming months, we plan to hold additional conversations and meetups directly with many of our communities including Firestorm users/developers, Designing Worlds, Bay City and more. Finally, don’t forget to mark your calendars for the official SL15B Community Celebration! This year’s event, held June 17-30, is going to be spectacular! We are hearing rumblings about a few new special events linked to this year’s celebrations, too. Stay tuned for more specific dates and details. We’ll see you inworld soon!
  3. This is where you can ask your questions for the April 20th Town Hall meetings with Linden Lab's CEO, Ebbe Altberg. For more information about the Town Hall meetings, visit this blog post. In the meantime, post your questions here and we will select as many as we can to have answered during the events.
  4. As many of you who play PaleoQuest and Linden Realms already know, Second Life has had a terrible rash of incidents lately involving comets falling from the sky. The obvious question from Residents has been, “What do I do if that happens to me? Will my home be burnt and decimated like Linden Realms?” This is an unsettling prospect for obvious reasons and we hear your concerns. While the risk of comet damage in Second Life is very low, this is a world where the only limit is your imagination. So if we can imagine a comet crashing to earth in Second Life, then it is theoretically possible. In an effort to protect our Residents from such pandemonium, we are unveiling a new benefit exclusively for Premium Members. Should a comet fall from the sky and destroy your home in Second Life, we will cover the cost of your home and the items inside. It will be replaced by a home identical in every way to the home you had before. In fact, you may not even notice that your home was ever hit by a comet! This new benefit is automatically included in your Premium Membership at no additional cost to you. This is just one more benefit in the long list of valuable perks that Premium Membership provides our Residents. And, if you upgrade today, you can go premium for 50% off the first month’s regular price!* April Fools! While we're joking about the comet insurance, we aren't kidding about the one-day-only premium promotion happening - so go premium today! *TERMS & CONDITIONS FOR 50% DISCOUNT This offer begins on April 1, 2018 at 8AM Pacific Time (PT) and expires on April 2, 2018 at 8AM PT. To qualify for this promotion, you must 1) have an existing Second Life ("SL") basic account or create a new account, and 2) select monthly (every one month) billing for your SL account. The fifty percent (50%) discount will be applied to your first month's bill and future months will be billed at the standard Premium Membership price (currently US$9.50 per one month). For new accounts or accounts not previously upgraded to Premium Membership, after initial login through the Second Life viewer following upgrade to Premium Membership and: 1) following your first full week, the L$300 weekly stipend will be deposited to your account every Tuesday for the duration of your Premium Membership; and 2) after your account has been active for forty-five (45) consecutive days, the L$ sign-up bonus will be deposited to your account.
  5. Can you believe it? Second Life turns 15 this year! To kick off our year-long birthday celebration, we’ve rounded up 15 exciting improvements and features that make Second Life better than ever in 2018 and beyond! Lower Mainland costs - Did you hear the news? We’ve reduced Mainland costs by over 10 percent. This change is part of our continued commitment to move toward a healthier economy, with more balance between costs and fees associated with land ownership, Premium subscriptions, commissions and transaction fees. For more information and context on this and other pricing changes, see the section “Updates to Mainland Costs & Other Pricing Changes” below. Double Mainland tier - We also recently announced that Premium members get DOUBLE the Mainland allotment! That’s twice as much space to build, create and design your own home, business or experience in Second Life at no extra charge! More Value for Premium Members - In the coming months, we’ll be announcing new features for Premium subscribers — including brand-new advantages that will add more value for Merchants, Creators and Landowners. There’s never been a better time to upgrade to Premium! Environment Enhancements (code name: EEP!) - Soon you’ll see a series of new customizations in the environment rendering system (also known as Windlight). Creators will have more control over the sky, water, lighting and atmosphere. You'll be able to adjust the number of real-world hours in the Second Life "day" to match that of a real world location; the cycle can be as short as the 4 hours it is now - or up to 7 real world days long. These changes will give more value, flexibility and marketability to land. Environment settings will also become tradable assets, so that they can be bought and sold in the Marketplace, creating another avenue for residents to profit from their creativity. More exclusive games and experiences - Last week, we unveiled “Linden Realms: The Wrath of Ruth” — a fiery update to a familiar classic that awards skilled players with unique prizes. There are more exclusive experiences on the way, including something special for our 15th anniversary celebration this summer. Themed Learning Islands - Getting connected to people who share your interests will be easier than ever with “Themed Learning Islands.” Soon newcomers may start their adventures in one of several themed areas, so their first experience in SL will be among Residents who share similar interests. This new initiative is in addition to our existing Community Gateway program which empowers independent communities to develop their own newcomer-friendly experiences. The return of Last Names - You’ve asked for it (a lot!), so we will provide a way to customize your last name in Second Life! More details will be available later this year. Gridwide Experiences - Currently, Creators can use the increased scripting capabilities of an Experience only in a region or parcel whose owner has explicitly enabled their Experience. One of the new Premium abilities will be an Experience that is enabled anywhere on the grid unless the landowner has blocked it. Auctions - We are updating our system for conducting Land Auctions. The new auction system will be integrated with Place Pages, providing much richer possibilities for describing the land for sale. Most importantly, Residents will be able to create an Auction to sell their land. Linden Homes improvements - We're bringing newer and better Linden Home designs this year. Marketplace updates - We've got a number of improvements to Marketplace in the works, too! We’re integrating many long-requested features that will help to reduce clutter and improve the functionality of listings as the Marketplace gets a facelift later this year. Improved performance - We're working on a number of improvements to performance, from faster rendering in the viewer to reduce client lag, to changes in the simulator designed to allow more objects, scripts, and avatars. Animesh - Last year, we introduced Animesh in beta available to all Creator participants. This year, with diligent and invaluable input from the community, we plan to roll out this exciting new feature for everyone! Bakes on Mesh - Extends the Viewer and the Avatar Baking Service to allow wearable textures (such as skins, clothing and tattoos) to be applied directly onto mesh body parts as they are on system avatars. To do this, you'll 'wear' the textures as you would for the system avatar, and then edit the mesh body part to indicate the body part that should be used on each of the mesh faces; the corresponding system body part is then automatically hidden for you. This project also increases the supported resolution of wearable textures by 4 times (from 512 pixels square to 1024 pixels square). Migration to the Cloud - Finally, a huge effort is underway to move our Second Life infrastructure to the cloud. This update aims to enhance the quality and performance of Second Life for all Residents, but it will be of particular value for those who are far across the world from us. We look forward to exploring new products and more flexible pricing possibilities once this migration is complete. UPDATES TO MAINLAND COSTS & OTHER PRICING CHANGES Last year, we shared with you our plans for millions of dollars of new investments into Second Life and its communities to make our virtual world better than ever. Our recent investments are already paying off with numerous improvements including the introduction of a new 64-bit Viewer, Place Pages and a refresh of our starter avatars. We’ve also added more value to Premium subscriptions and a unique grid-wide hunt. We’re also continuing to hire new software and web engineers. We’ve got big plans for this year, as you can glean from above, and we’re continuing to invest even more to ensure that the Second Life economy and community will be around for another 15 years and beyond. A significant part of this effort is continuously re-evaluating the health of our business and the Second Life economy. Currently, Land costs can be quite high, and make up a lopsided portion of our Second Life revenues. To improve this imbalance, we plan to increase revenues in other ways so that we can lower land costs further. In order to avoid shocks to the in-world economy and to take care that we keep the business healthy, we plan to make these changes in a measured way, taking time to assess the impacts of each change as we go. Last week, we announced that we have lowered the cost of Mainland by over 10 percent and doubled the Mainland tier allocation for Premium members. In the coming months some other fees may increase, including Marketplace commissions, Linden Dollar exchange fees, and cashout fees. In addition, we will soon announce new tiered Premium membership offerings that allow Residents to choose the membership level that provides the benefits most important to them. We are committed to keeping Second Life a vibrant and growing community with a healthy economy well into the future. Stay tuned - this 15th year will see some of the biggest improvements to Second Life in many years so that you can continue to enjoy it for the next 15 years. Best, Ebbe Linden, CEO, and the Second Life Team
  6. Something is wrong, something is amiss! Can you uncover the cause of the mysterious catastrophe that is causing chaos in Linden Realms? In “Linden Realms: The Wrath of Ruth,” you'll need to navigate through smoke and debris to collect crystals and earn Linden Dollars. Along the way, you’ll have to dodge rock monsters, fireballs and other fiery obstacles to save Linden Realms. So, how did this all happen? While the rest of the grid was busy catching magical Glytches, the evil Ruth used this distraction to her advantage. Using Magellan Linden’s coffin, Ruth altered the course of a comet to come crashing down on Linden Realms. Now the region burns with flames as hot as her wrath. Can you put an end to Ruth’s madness? Linden Realms: The Wrath of Ruth Something is wrong, something is amiss! Can you uncover the cause of the mysterious catastrophe that is causing chaos in Linden Realms? You'll need to navigate through smoke and debris to collect crystals and earn Linden Dollars. Along the way, you’ll have to dodge rock monsters, fireballs and other fiery obstacles to save Linden Realms. Visit in Second Life
  7. We’ve got some exciting news for both aspiring and existing Landowners who think the cost of land is too darn high in Second Life. Effective immediately, we’ve reduced Mainland costs by over 10 percent. But, wait...there’s more! Premium members now also get DOUBLE the Mainland allotment! That’s twice as much space to build, create and design your own home, business or experience in Second Life at no extra charge! Premium subscribers now have 1,024m² included with their membership: you could keep your Linden Home and still have another 512m² left over, or use your entire 1024 allotment towards a parcel on the Mainland. To learn more about specifics of this change, view our Pricing and Allotment Comparison chart. We know that costs associated with land ownership can hinder some people from realizing their full creative vision in Second Life or even keep them from participating in Second Life as much as they’d like. In 2015, we decreased land setup fees by up to 40% and restored a 50% discount on set-up fees and ongoing maintenance fees for educators and nonprofits. In 2016, we offered a limited-time “buy-down” opportunity that rolled back maintenance fees on full islands and homesteads. As Second Life begins to celebrate its fifteenth birthday, we hope that this latest price drop will be welcome news to those who aspire to explore their creativity in 2018 and beyond. To learn more about Premium benefits, visit our Premium page.
  8. Unscheduled DDoS

    Hi everyone. As I’m sure most of y’all have noticed, Second Life has had a rough 24 hours. We’re experiencing outages unlike any in recent history, and I wanted to take a moment and explain what’s going on. The grid is currently undergoing a large DDoS (Distributed Denial of Service) attack. Second Life being hit with a DDoS attack is pretty routine. It happens quite a bit, and we’re good at handling it without a large number of Residents noticing. However, the current DDoS attacks are at a level that we rarely see, and are impacting the entire grid at once. My team (the Second Life Operations Team) is working as hard as we can to mitigate these attacks. We’ve had people working round-the-clock since they started, and will continue to do so until they settle down. (I had a very late night, myself!) Second Life is not the only Internet service that’s been targeted today. My sister and brother opsen at other companies across the country are fighting the same battle we are. It’s been a rough few days on much of the Internet. We’re really sorry that access to Second Life has been so sporadic over the last day. Trying to combat these attacks has the full attention of my team, and we’re working as hard as we can on it. We’ll keep posting on the Second Life Status Blog as we have new updates. See you inworld! April Linden Second Life Operations Team Lead
  9. 64-bit Viewers for All!

    We are pleased to announce that our newest viewer update (5.1.0.511732 AlexIvy) is the first Linden Lab viewer to be built as a 64-bit application on both Windows and Mac. We'd like to send a shout out to the many third party viewer developers who helped with this important improvement! For Windows users whose systems are not running 64-bit yet, there is a 32-bit build available as well; you don't need to figure out which is best for your system because the viewer will do it for you (see below, especially about upgrading your system). Building the viewer as a 64-bit application gives it access to much more memory than before, and in most cases improves performance as well. Users who have been running the Release Candidate builds have had significantly fewer crashes. This viewer also has updates to media handling because we've updated the internal browser technology. This version will display web content better than before, and more improvements in that area are on the way. You may notice that this version runs more processes on your system for some media types; this is expected. There is one other structural difference that you may notice. The viewer now has one additional executable - the SL_Launcher. This new component manages the viewer update process, and on Windows also ensures that you've got the best build for your system (in the future it may pick up some other responsibilities). For Windows systems, the best build is usually the one that matches your operating system. For example, if you're running a 64-bit Windows, then you’ll get the 64-bit viewer. If not, then you’ll get the 32-bit viewer. However, some older video cards are not supported by Windows 10, so the launcher may switch you to the 32-bit build which is compatible for those cards. You won’t have to do anything to make this work - it's all automatic - if you get an update immediately the first time you run this new viewer, it's probably switching you to the better build for your system. Important: If you have created shortcuts to run the viewer, you should update them to run the SL_Launcher executable (if you don't, the viewer will complain when you run it, and updates won't work). On Macs, the SL_Launcher and Second Life Viewer processes both show as icons on the Dock when running (hover over them to see which is which); this is known bug, and in a future update we'll fix it so they only show as a single icon - we apologize for the temporary inconvenience, but think you'll agree that the performance improvement (quite noticeable on most Macs) is worth it. Having a 64-bit viewer will help to make your SL experience more reliable and performant (and we have quite a few projects in the queue for this year to that end). However, if you're running older versions of Windows, and especially if you're not running a 64-bit version, you won't be able to get most of those benefits. In our Release Candidate testing, users on 32-bit Windows are seeing crash rates as much as three times as often as those on 64-bit Windows 10. Almost any Windows system sold in the last several years can run 64-bit Windows 10, even if it didn't come with that OS originally. We strongly suggest that upgrading will be worth your while (this is true even if you run a Third Party Viewer, by the way). About Linux … at this time, we don't have a Linux build for this updated viewer. We do have a project set up to get that back. We're reorganizing the Linux build so that instead of a tarball, it produces a Debian package you can install with the standard tools, and rather than statically linking all the libraries it will just declare what it needs through the standard package requirements mechanism. We'll post separately on the opensource-dev mailing list with information on where that project lives and how to contribute to it. A fun bit of trivia: AlexIvy name comes from LXIV, the roman numerals for 64. Best Regards, Oz Linden
  10. As the end of 2017 draws closer, we wanted to take a moment to reflect on just a few of the major beats that made this another great one for Second Life. From technical improvements to new features, to community happenings, the virtual world’s 14th year was a busy and fun one! Baby Got Backend Enhancements We rolled out a number of upgrades to SL’s backend and build systems. This behind-the-scenes effort helps to improve stability and performance, and also is part of the future-proofing and prep work needed for the “Brave New World” project - i.e. moving SL to the cloud. Tons of Fun Inworld We launched our first-ever grid-wide game experience: Tyrah & the Curse of the Magical Glytches! Thousands have already enjoyed playing so far, and there’s even more to come. This year also saw the introduction of a brand new group of starter avatars, and some awesome events inworld, including great shopping events like the one going on now, our annual Linden-vs-Resident snowball fight, the Halloween creepy-crawl, and some massive celebrations for SL14B - our 14th anniversary! We hope you had as much fun in SL this year as we did. Next year is SL’s 15th birthday and we’re planning an absolute blow-out to celebrate. Stay tuned for more on that soon - we’re talking way more than one month’s worth of parties... More Primo Premiums In addition to regularly rolling out fresh gifts exclusively for subscribers, we added new benefits to Premium membership to make it even more, well, premium! We launched Premium Access to full regions, and extended the L$ transaction history for Premium subscribers up to 90 days. We’re very pleased to share that as a result, we did see some growth in Premium account membership this year. Happy as we are, we think we can do even better, so look forward to new initiatives in 2018 aimed at making the benefits of going Premium even more valuable. But Wait There’s More! This year, we introduced a whole of new features and capabilities as well. For example, Animesh (which you can now test on Aditi using our Project Viewer) allows independent objects to use rigged mesh and animations, just like mesh avatars, and Residents have already used this feature in impressively creative ways. We also rolled out more land features - Estate owners have more control over their land, we improved region capacity, and introduced Place Pages to help make your favourite SL places much more discoverable on the web. Along those same lines, we brought back an improved version of the Community Gateway Program (and RegAPI), enabling communities to grow their ranks (and SL’s user-base) by registering and onboarding new users. Last, but not least, we revamped our Support Portal and Community Forums to make it easier for Residents to get help when they need it and connect, discuss, and share with other users on the web. Onward to 2018! Not only does SL celebrate our 15th birthday next year, but we’re also working on some exciting new initiatives and enhancements we can’t wait to share with the community. As we announced earlier this year, we’re investing many millions in SL and 2018 is going to be a big one. See you inworld!
  11. The holiday hustle is in full effect - as we make mad dashes to finish up all of our holiday prep work and get ready for the influx of family, friends, and merriment - we also enjoy a little retail therapy! We’re happy to celebrate the season with an epic shopping extravaganza! Sixty of Second Life’s Merchants with some of the most popular brands in Second Life have set up shop across three Regions - Golden, Gilded and Halcyon - each providing a FREE gift and some major discounts on their top-selling items! From now through January 1st, 2018 - drop by our Shop & Hop event inworld and take advantage of these incredible steals. Several of our Merchants have extended their sales to their Marketplace stores - so be sure to check there as well for some additional deals and steals! Shop & Hop Participating Merchants: !APHORISM! / !Rebel Hope Designs / .{PSYCHO:Byts}. / .TeaBunny. / [ JUSTICE ] / [ west end ] / /*KC|Couture* / *YS&YS* / #adored / ~Tableau Vivant~ / ADRIATIC line / alaskametro<3 / alme. / amara beauty / Apple May / AZ Emporium / bella moda / Blueberry / by Crash / Cae / Canimal / Cheeky Pea / ChiC buildings - surrounds - prefabs - decor props and poses / CONSTRUCT / Contraption / Dictatorshop / Dynamic Evolutions / e l i a v a h ~ / E.V.E / Envious / etham / eXxEsS Hair / Fancy Decor / Grimes Central Design (GCD MESH) / Heart Trees Flowers Plants / hello dave / Hucci / ISON / Lapointe Bastchild / Lemon Chilliz / Lune Bleue / MadPea / Maven Homes / Maxi Gossamer / MOCO HOMES Emporium / Musa / Nani / Never Totally Dead … / New CHEZ MOI Furnitures / NOX. & Third Eye. / PATRON / Petit Chat / Potomac Signature Homes / ROC / Sweet Thing / The Forge & EZ / The Mesh Shop / Vanity Hair / www.studio-skye.com / zed designz / Zibska Merchants Participating on the Marketplace Shop & Hop: !APHORISM! / !Rebel Hope Designs / .TeaBunny. / [ JUSTICE ] / *KC|Couture* / *YS &YS* - YourSkin & YourShape / #adored / ADRIATIC line / alaskametro<3 / alme. / amara beauty & Zoul Creations / AZ Emporium / Bella Moda / by Crash / Cae / Canimal / Cheeky Pea / CHEZ MOI FURNITURES / ChiC buildings / CONSTRUCT / Dictatorshop / Dynamic Evolution Industries / E.V.E / Envious / Grimes Central Design / Heart Trees Flowers Plants / Hello Dave / Hucci / ISON / Lemon Chilliz / Lune~Bleue / MadPea / Maven Homes / Maxi Gossamer / MOCO HOMES Emporium / Never Totally Dead… / Petit Chat / Potomac Signature Homes / ROC / Studio Skye / Sweet Thing. / The Mesh Shop / Vanity Hair / Zibska / [ west end ] / ::ZED:: Designz for Men
  12. Recently, the Linden Lab IP team sent a takedown request regarding a YouTube video created by the great Strawberry Singh. She and many others have pointed out that this seems like a mistake, and we agree. We have reversed that takedown request and have reached out directly to Strawberry, but would also like to take this opportunity to publicly apologize to her. Strawberry, we feel fortunate to have you as a member of our Second Life community (and Sansar as well!), and we are grateful for the public support that your blog, YouTube channel, and other social media activity provides. We’re fans of your work, we are sorry for this misstep, and we hope you will continue sharing your awesome videos. Below is some more info on what happened and why, and what we’re going to do differently in the future. Like most businesses, we have policies in place around permissible use of Linden Lab trademarks. These are intended to legally protect our trademarks and brand, and to avoid confusion that can arise about what’s actually from an official source vs. a third party (to help with this, we have the “inSL” program). This policy has prohibited showing portions of the SL join flow, and that’s what triggered the recent takedown request. We’re revisiting that portion of our policy now. The support of the SL community is incredibly valuable. Resident-created videos, blogs, and other social media not only enrich our existing community, but also help it to grow by showing off incredible SL content to the outside world, helping new users to get started, and more. While we still need policies in place to protect our trademarks, we will apply them as permissively as we can with the goal of encouraging and supporting our community. Many years ago, the illustrious SL legal team made news by sending an “un-cease and desist” notice to a parody blog - rather than asking for a takedown, it offered encouragement to the creator. In that same spirit, we would like to offer our encouragement to Strawberry Singh and other Residents helping to evangelize the virtual world on YouTube and other social media. We appreciate your enthusiasm for SL, we are grateful for your support, and we ask you to please proceed and persist.
  13. Bundle Up and Go Premium Premium subscribers enjoy special upgrades in Winter Wonderland as well as exclusive new gifts! To enjoy your upgrades, first stop by one of the Premium Kiosks to grab your bag of premium-only gifts and Premium Winter Wonderland Badge. This badge is the key to some very cool upgrades in Winter Wonderland - from high power snow-slinging weaponry to super fast thrill rides - so don’t forget! You are going to want that extra power come Friday, December 15th for the Linden and Resident Snowball Showdown from 11- 1 pm SLT. In addition to unlocking some super snowy powers with the Premium badge, right now you can grab this super cool Glytch Bus! What is a Glytch Bus? It's from the new game Tyrah and the Curse of the Magical Glytches. In the game, one of the ways magical creatures known as 'Glytches' escape from Residents attempting to capture them is by casting a spell. One of those spells causes a bus full of Glytches to appear and run the player over. Well, this winter, you can drive yourself and up to 6 of your friends across the grid in your very own Glytch Bus! Glytch Bus Features: Drivable Seating for up to seven - that’s you and six friends! Two versions: one decorated for winter one without winter decoration Not a Premium member yet? Well now is a great time to upgrade! For a limited time only, save 50% on your first quarter’s payment for a Premium Second Life Membership subscription.* As a Premium member, you’ll enjoy rewards like preferred access to full regions and events, access to Premium Sandboxes, your own private inworld home, a L$1000 sign-up bonus, and weekly L$ rewards to spend on whatever you like. Exclusive gifts like the the one above are also part of what comes with going Premium. You can read more about Premium benefits and upgrade your account here. FREE WINTER GIFTS THAT WILL LIFT YOUR SPIRITS Don’t forget that Winter Wonderland is full of vendors with free gifts for everyone! While you're there enjoying the - collect them all! *TERMS & CONDITIONS FOR 50% DISCOUNT This offer begins on December 14, 2017 at 8AM Pacific Time (PT) and expires on January 2, 2018 at 8AM PT. To qualify for this promotion, you must 1) have an existing Second Life (“SL”) basic account or create a new account, and 2) select quarterly (every three months) billing for your SL account. The fifty percent (50%) discount will be applied to your first quarter’s bill and future quarters will be billed at the standard Premium Membership price (currently US$22.50 per three months). For new accounts or accounts not previously upgraded to Premium Membership, after initial login through the Second Life viewer following upgrade to Premium Membership and: 1) following your first full week, the L$300 weekly stipend will be deposited to your account every Tuesday for the duration of your Premium Membership; and 2) after your account has been active for forty-five (45) consecutive days, the L$ sign-up bonus will be deposited to your account.
  14. Second Life Supports Net Neutrality

    We at Linden Lab believe that net neutrality is extremely important. Lifting the FCC’s Open Internet Rules would not only jeopardize the experience of Residents using Second Life, but can also negatively impact all aspects of our online lives. Later this week, Congress will vote on this issue, and we encourage Second Life residents to join us in calling on our representatives to preserve net neutrality. To that end, we have joined the “Break the Internet” initiative, and if you visit SecondLife.com or login to Second Life today, you’ll notice a pop-up tool (snapshot below) that makes it easy to send a message in support of net neutrality. Of course, if you’d prefer not to use this, you can simply close the pop-up and login as usual, but we hope you’ll consider adding your voice to this important issue.
  15. Things were a little bumpy for users that tried to log into Second Life on Monday morning as a result of a scheduled code deploy. I wanted to share with you what happened, and what we're going to do to try and prevent this in future. That morning, I attempted to deploy a database change to an internal service. Without going into too much detail, the deploy was to modify an existing database table in order to add an extra column. These changes had been reviewed multiple times, had passed the relevant QA tests in our development and staging environments, and had met all criteria for a production deploy. Although this service isn't directly exposed to end-users, it is used as part of the login process and it is designed to fail open, i.e. if the service is unavailable, users should still be able to log in to Second Life without a problem. During the database change, the table being altered was locked to prevent changes to it while it was being altered. This table turned out to be almost a billion rows in size and the alteration took significantly longer than expected. Furthermore, the service did not fail open as designed, and caused logins to Second Life to fail, along with a handful of other ancillary services. Our investigation was further complicated by other problems seen on the Internet on Monday due to a configuration issue at one of the big ISPs in North America. Many of us work remotely and while we saw problems early on, it wasn't immediately clear to us that it was internal, rather than one caused by a third party service. After some investigation, the lock on the database was removed, and services slowly began to recover. We did have to do some additional work to restore the login service, as the Next Generation login servers (as described by April here) are not yet fully deployed. I'm still looking to complete this deploy in the near future, but this time we'll be using another method which doesn't require locking the database tables, and won't cause a similar problem. We're also investigating exactly why the service didn't fail open as it was designed to, and how we can prevent it from happening in the future. Steven Linden