Linden Lab

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About Linden Lab

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  1. International credit card issue problem?

    The email was legitimately from Linden Lab, and our intent was to spread the message first shared on the official blog: https://community.secondlife.com/blogs/entry/2251-important-update-for-international-credit-card-users/ However, it was mistakenly sent to a list of Residents that included some who are not actually at risk of being impacted by the change. Our sincere apologies for the misdirected email as well as for any concern and confusion that's resulted from it. We are taking steps to improve our process for such communications in the future to avoid errors like this and to ensure that we make it as easy as possible for Residents to identify and confirm legitimate communications from Linden Lab.
  2. ****UPDATE 09-27-2017*** Note: this message was recently emailed to a list of Residents that mistakenly included some who are not actually at risk of being impacted by the change. Our sincere apologies for those misdirected emails as well as for any concern and confusion that's resulted from it. We are taking steps to improve our process for such communications in the future to avoid errors like this and to ensure that we make it as easy as possible for Residents to identify and confirm legitimate communications from Linden Lab. Due to some unexpected changes with our International Billing system, some Residents outside the United States with a Credit Card on file may have difficulty with their current payment method as of September 30, 2017. In order to avoid any service disruption, we encourage all Residents outside of the United States to please take a moment to log into your account and re-enter your existing Credit Card information. Doing so now will prevent any disruption in inworld and Marketplace purchases, as well as recurring monthly billing for Premium Accounts, Private Regions and monthly Mainland maintenance. If you have difficulty with your payment method after September 30, 2017, updating your payment information will resolve the issue. We apologize for this inconvenience and appreciate your patience as we continue to upgrade our billing systems in order to best service our Residents around the world. If you have any questions regarding this notice, please visit https://support.secondlife.com to contact our Support teams.
  3. It has come to our attention that some Residents are sending messages - which may appear as popup windows in some viewers - informing other Residents that their accounts have been compromised and encouraging them to contact Support, using a phone number that is not associated with Linden Lab. These messages are phishing attempts to gain access to your Second Life account. Neither Linden Lab, nor Second Life Customer Support, would attempt to contact you in this manner. You can always find Linden Lab’s official customer support contact methods within the following links: https://support.secondlife.com/billing-support/ https://support.secondlife.com/contact-support/ As always, please be wary of suspicious messages and contact from other users. If you believe your account has been compromised, please contact us via support case at https://support.secondlife.com/
  4. ***09-26-2017 UPDATE - We've confirmed that this issue has been resolved and you should no longer see the warning.*** Next time you update your Second Life Viewer on Windows there is a chance that you'll get a warning from Windows Defender SmartScreen that looks something like: Assuming you got the installer by downloading from our web site or through an automatic viewer update, you can safely tell it to "Run anyway". What's happening? When you launch something that's been download from the Net, Windows checks with Microsoft to see whether or not the thing you're launching is ok. When the answer is effectively "we're not sure," that warning is displayed. Normally, we don't get these warnings because for many years we've been digitally signing the viewer and its installer and Microsoft has been recording the fact that things signed by us have been installed many times by many users. Unfortunately, what Microsoft uses to recognize that the application is from Linden Lab is the code signing key we used to generate the signatures. That key expired this week, and we had to get a new one. Until enough people install the application signed by that new key, it won't have a good enough "reputation" with Microsoft to avoid the warning. So please help out your fellow Windows users (and us :-) ) and install those updates so that our new key develops the same well-trusted reputation the retired one had.
  5. Exactly 10 years ago today, award-winning media maker Draxtor Despres (a.k.a. Draxtor™) uploaded to YouTube one of his most-acclaimed pieces of virtual journalism: “Virtual Guantánamo [in Second Life].” The video, which received mainstream media coverage and won an “Every Human Has Rights” Media Award, was conceived at the Bay Area Video Coalition (BAVC) with a MacArthur Foundation grant in 2006. This early machinima production documented the making of the Gone Gitmo project (“Virtual Guantánamo”), a 3D replica of the infamous Guantánamo Bay Detention Center in Second Life. Inworld visitors to this virtual prison experience were subjected to an “abduction” simulation that included a dark plane ride and being thrown in a cage. Until its closure in 2013, this inworld project was also used for multiple mixed reality panel discussions including events affiliated with Seaton Hall Law School and the ACLU. The project was a collaboration between VR pioneer Nonny de la Peña and former USC professor and artist Peggy Weil, both of whom created the project under the mentorship of former BAVC creative director Wendy Levy. Second Life was the ideal platform for the ambitious project, and it demonstrated how virtual worlds could be used as a storytelling medium for social justice issues. This month, Draxtor revisits his original reporting and meets again with the people behind this pioneering piece in immersive journalism that served as the precursor to the popular ethnographic series on virtual lives “The Drax Files.” Want to see more Second Life stories? Find previous episodes of The Drax Files: World Makers at Draxtor’s website, or at the links below — and be sure to subscribe to our YouTube channel — where you can watch the entire series. The Drax Files: World Makers - Episode 45: Arduenn Schwartzman The Drax Files: World Makers - Episode 44: Istanbul University The Drax Files: World Makers - Episode 43: nnoiz Papp The Drax Files: World Makers - Episode 42: Death Row Designs The Drax Files: World Makers - Episode 41: Vista Animations The Drax Files: World Makers - Episode 40: Bernhard Dörries The Drax Files: World Makers - Episode 39: Sergio Delacruz The Drax Files: World Makers - Episode 38 : Eboni Khan The Drax Files: World Makers - Episode 37 : Nonprofit Commons The Drax Files: World Makers - Episode 36 : Sominel Edelman
  6. Hi everyone! Mazidox here. I’d like to give you an overview of what happened on Wednesday (09/06) that ended up with some Residents’ objects being mass returned. Two weeks ago, we had several problems crop up all at once - starting with a DNS server outage (a server that helps route requests between different parts of Second Life). Unfortunately, when the dust settled, we started seeing a disturbing trend: mass-returns of objects. We diagnosed an issue where a region starts up with incorrect mesh Land Impact calculations, which could lead to a lot of objects getting returned at once, as we had encountered several months ago. At that time we applied what we call a speculative fix. A speculative fix means that while we can’t recreate the circumstances that led to a problem, we are still fairly confident that we can stop it from happening again. Unfortunately, in this case we were mistaken; because the fix we applied was speculative, the problem wasn’t fixed as completely as it could have been, and we found out how incomplete the fix was in a dramatic fashion that Wednesday night. When a problem like this occurs with Second Life we have three priorities: Stop the problem from getting worse Fix the damage that has been done Keep the problem from happening again We had the first priority taken care of by the end of the initial outage; we could be certain at that point that our servers could talk to each other and there weren’t going to be any more mass-returns of objects that day. At that point, we started assessing the damage and figuring out how to fix as much as we could. In this case it turned out that restarted affected regions where no objects had been returned fixed the problem of some meshes showing the wrong Land Impact. For regions where a mass-return had happened, there wasn’t a quick fix. Our Ops team managed to figure out a partial list of what regions were affected by a mass object return, which kept our Support team very busy with clean up. Once we helped everyone we knew, who had experienced mass object returns our focus shifted once more, this time to keeping the problem from happening again. In order to recreate all the various factors that caused this object return we needed to first identify each contributing factor, and then put those pieces together in a test environment. Running tests and finding strange problems is the Server QA team’s specialty so we’ve been at it since the morning after this all happened. I have personally been working to reproduce this, along with help from our Engineering and Ops teams. We’re all focused on trying to put each of the pieces together to ensure that no one has to deal with a mass-return again. Your local bug-hunting spraycan, Mazidox Linden
  7. As we teased at the end of August, an all new grid-wide gaming experience has been in the works here at the Lab, and today we’re excited to announce that it’s opening! Tyrah and the Curse of the Magical Glytches is here for you to explore - read on for the details. MAGELLAN IS DEAD!!! Dr Talpa has not been seen since his robot army was defeated and Tyrah escaped before he could turn her into a cyborg. The moles are in shock and mourning Magellan's passing. Who will protect the grid now that he is gone?? No one is sure… Mischievous, magical creatures called Glytches are creating havoc upon the grid! Where did the Glytches come from? What does Tyrah have to do with it? Curse?! Learn all in this special background video! It’s up to you, the Residents, to save the grid from these adorably rascally creatures. As you catch them, you get to keep them! Sometimes when you catch them, you are also given gems which you can use to upgrade your weapons, play a prize lottery, and even enter special bonus regions chock-full of more Glytches and gems. To get started, go to the Portal Park and find the new portal to Tyrah and the Curse of the Magical Glytches. Walk through that portal, watch the background story and tutorial videos if you haven’t already, pick up your starter kit from The Apothecary, and start hunting! The Glytches are all over the grid, in places like PaleoQuest, Linden Realms, Horizons, various InfoHubs and other locations. They’re even on parcels owned by Residents! Don’t worry, they won’t be on your own personal parcel unless you want them there. There’s information about how to apply to host Glytches on your parcels in the Official TCMG Wiki page. Getting Your Glych Collection Started Remember that mysterious Egg you picked up during Second Life’s 14th birthday celebrations? Bring it with you! It’s finally ready to hatch! To hatch your egg, pick it up (wear it, just don’t sit on it, because...ew!) and take it to Hartyshire. Find the hatchery located inside the Gift Shop, and click on the hatchery. You must be wearing your egg in order to hatch it. Your Mission ... Now that the threat of the Glytches is real, will you rise up as a hero and capture as many as you can? Can Tyrah count on your help? Head over to Portal Park and start your Glytch-collecting adventure now!
  8. Second Life Pic of the Day 09.13.2017

    Second Life Pic of the day is "Untitled", from Zdei Mortiss. To submit your image for Second Life Pic of the Day consideration, add it to the Official Second Life Flickr Group. Be sure to check us out on social: Facebook Twitter Google+ Tumblr Pinterest Plurk
  9. Dear Second Life Residents, It’s been an exciting summer at Linden Lab. Second Life celebrated its 14th anniversary, and shortly thereafter we also opened Sansar’s creator beta to the world. In addition, we are thrilled to announce a set of investments into Second Life and its communities that will include enhancements to our engineering support, customer support, billing systems and upgrades, and customer acquisition outreach. In all, we’ve budgeted many millions (USD, not L$...) in the coming year to make SL even better, and we’ll keep everyone up to date on improvements as they roll out (or sooner). This summer’s milestones have given us all another opportunity to reflect on just how strong the Second Life community is, what an incredible history SL has had so far, and what an amazing future lies ahead for the virtual world and its Residents. For more than 14 years, you’ve created memorable experiences, diverse communities, close relationships, thriving economies, engaging art, exciting events, and amazing creations of all kinds. You’ve made the world, and we’re proud to provide the platform and tools that help you to do so. We at Linden continue to be impressed by what we witness from Residents every day, and we want you to know that we share that commitment to and love for Second Life. Here are a few of the things you can look forward to soon: We are hard at work upgrading all of the SL infrastructure and moving it to the cloud, which will bring a wealth of opportunities to Residents near and far, and allow us, among many other things, to make SL more performant for Residents across the world from us. It may also allow us to introduce new products with more flexible pricing. We’re working on several features to increase the value of Premium subscriptions. Most recently we gave Premium members priority access to near-full events, and shortly, we’ll be ready to unveil another bit of exciting news for subscribers. We're building out a series of great extensions to Windlight (code name: EEP!), which will give value, flexibility, and new marketability to land, and will make Windlight settings tradeable assets. We have an extension to the animation system in the works (code name: Animesh) that will allow non-avatar objects to use more powerful and efficient skeletal animations the way avatars can today, and even more changes planned for creators and merchants later in the year. We’ve also got new experiences and events coming. An exciting new grid-wide gaming experience is coming soon! The team can’t wait to share the details with you in just a few days. Also in the works for this fall is an updated Halloween Haunted Tour, with new spooktacular events to celebrate. Not to mention, we’re turning 15 next year - SL15B, baby! That’s an incredible milestone and we are looking forward to collaborating with you to produce an amazing celebration. Long live Second Life and long live the creative process in the amazing worlds that you've trail-blazed! Thank you for filling SL with your creations and communities all of these past 14+ years, and here’s to many, many more together. Best, Ebbe Linden, CEO & the Second Life Team
  10. Missed Connections

    Heya! April Linden here. We had a pretty rough morning here at the Lab, and I want to tell you what happened. Early this morning (during the grid roll, but it was just a coincidence) we had a piece of hardware die on our internal network. When this piece of hardware died, it made it very difficult for the servers on the grid to figure out how to convert a human-readable domain name, like www.secondlife.com, into IP addresses, like 216.82.8.56. Everything was still up and running, but none of the computers could actually find each other on our network, so activity on the grid ground to a halt. The Second Life grid is a huge collection of computers, and if they can’t find other other, things like switching regions, teleports, accessing your inventory, changing outfits, and even chatting fail. This caused a lot of Residents to try to relog. We quickly rushed to get the hardware that died replaced, but hardware takes time - and in this case, it was a couple of hours. It was very eerie watching our grid monitors. At one point the “Logins Per Minute” metric was reading “1,” and the “Percentage of Successful Teleports” was reading “2%.” I hope to never see numbers like this again. Once the failed hardware was replaced, the grid started to come back to life. Following the hardware failure, the login servers got into a really unusual state. The login server would tell the Resident’s viewer that the login was unsuccessful, but it was telling the grid itself that the Resident had logged in. This mismatch in communication made finding what was going on really difficult, because it looked like Residents were logging in, when really they weren't. We eventually found the thing on the login servers that wasn’t working right following the hardware failure, and corrected it, and at this point the grid returned to normal. There is some good news to share! We are currently in the middle of testing our next generation login servers, which have been specifically designed to better withstand this type of failure. We’ve had a few of the next generation login servers in the pool for the last few days just to see how they handle actual Resident traffic, and they held up really well! In fact, we think the only reason Residents were able to log in at all during this outage was because they happened to get really lucky and got randomly assigned to one of the next generation login servers that we’re testing. The next step for us is to finish up testing the next generation login servers and have them take over for all login requests entirely. (Hopefully soon!) We’re really sorry about the downtime today. This one was a doozy, and recovering from it was interesting, to say the least. My team takes the health and stability of Second Life really seriously, and we’re all a little worn out this afternoon. Your friendly long eared GridBun, April Linden
  11. Open Beta Begins for Sansar

    You may have heard that over the past few years, in addition to continually improving Second Life (Bento anyone?), Linden Lab has also had a team developing a brand new platform that runs separately from SL. That platform is called Sansar, and it’s designed to enable people to easily create, share, and ultimately sell their own social VR experiences, which can be used on PCs as well as with head-mounted displays (HMDs) like the Oculus Rift and HTC Vive. Though there are some conceptual similarities with SL, Sansar’s been built from the ground up with very different approaches in many areas, including scale, discovery, performance, design and ease of use, and the platform’s business model to name just a few. Sansar is very different from Second Life, and it’s not a sequel nor a replacement. Over the past months, the Sansar team has run a limited “creator preview” program, and some of SL’s most talented creators have been among those invited to test the platform. They’ve created some amazing experiences - from immersive artworks to narrative experiences, educational spaces, games, fantasy words, sci-fi scenes, roleplaying environments, and much more. Today, Sansar’s creator beta opens to everyone, which means you can create your own experiences with Sansar, list virtual items for sale in the Store, and explore the creations others have published. If that sounds interesting, you can sign up for free at Sansar.com right now. A few things to bear in mind: You don’t have to have an HMD to use Sansar. You can create and explore in desktop mode - but the VR experience is highly recommended. It’s free. Free to join, free to create your own experiences, free to explore. It’s a beta. It’s a big step for the new platform, and it’s also just the beginning. Many Second Life Residents - especially those interested in VR - will love what they can do with Sansar today. But there are still many features and capabilities yet to be added. Just as SL has dramatically improved with new additions over time (remember the days before voice? before Windlight? before mesh?), there’s a lot the team is looking forward to quickly adding to Sansar. Only you can use your SL name as your Sansar avatar ID. Sansar’s name system is different than SL’s. Everyone has a unique “avatar ID” (like a username) and an avatar name, which doesn’t need to be unique (like a display name). If you’re JohnDoe Resident in SL, no one else can use JohnDoe-Resident as their Sansar avatar ID. Stay tuned for info on how to claim your avatar ID; for now, if you try to use an SL name as a Sansar avatar ID you’ll get a ‘not available’ error. Second Life Is Here to Stay! We want to be very clear that the opening of Sansar’s beta does not at all change our love of and dedication to SL. We are continuing to invest in Second Life, and the SL team (which is separate from the team developing Sansar) remains absolutely dedicated to Second Life and all of its Residents. We’re working hard on some new projects to make Second Life even better, and we won’t be stopping. As always, keep an eye on this blog for updates on exciting upcoming SL developments.
  12. Update to Some Purchase Notifications

    As you may notice, to fulfill legal obligations, we have added a notification in some places when making purchases that clarifies which legal entity you are transacting with, depending on the country associated with your payment method. Tilia Inc. and Tilia Branch UK Ltd are wholly-owned subsidiaries of Linden Research, Inc, and this does not affect how you contact or receive support. We wanted to clarify this to hopefully help those who may have encountered this and were wondering why they saw some updated notifications.
  13. For a limited time, get 50% off your first payment on a new monthly Premium Membership subscription.* In addition to long-standing perks like Premium Sandboxes, your own private home, a L$1000 sign-up bonus and a weekly L$ stipend to spend on whatever you want, Premium subscriptions have continued to get better and better! We’ve added more group slots so that you can stay up to date on all your favorite merchants, role-playing groups, clubs, and other Second Life activities. We increased the number of missed IMs that Premium members receive before they get capped, and just recently added the Premium Access feature - where Premium members get preferred access to crowded Regions and events. Along with the above, Premium memberships include exclusive gifts and expanded live-chat customer support. There’s so many reasons to become a Premium subscriber - so upgrade to Premium and start enjoying the benefits now! *TERMS & CONDITIONS FOR 50% DISCOUNT This offer begins on July 13, 2017 at 8AM Pacific Time (PT) and expires on July 27, 2017 at 8AM PT. To qualify for this promotion, you must 1) have an existing Second Life ("SL") basic account or create a new account, and 2) select monthly (every one month) billing for your SL account. The fifty percent (50%) discount will be applied to your first month's bill and future months will be billed at the standard Premium Membership price (currently US$9.50 per one month). For new accounts or accounts not previously upgraded to Premium Membership, after initial login through the Second Life viewer following upgrade to Premium Membership and: 1) following your first full week, the L$300 weekly stipend will be deposited to your account every Tuesday for the duration of your Premium Membership; and 2) after your account has been active for forty-five (45) consecutive days, the L$ sign-up bonus will be deposited to your account.
  14. Some Updates to The Terms of Service

    From time to time, we make changes to Second Life’s Terms of Service in order to improve the documents, update and/or clarify policies, and keep the Terms current. We’ve just published an update to the Terms, and the first time you login to SL on or after July 31, 2017, you’ll be asked to agree to these updated Terms. Here’s what’s new in this update: We’ve restructured the Terms of Service to contain terms and conditions that apply to all Linden Lab products, and we have separated out product-specific references (such as Linden Dollar and LindeX for SL) into product-specific policies. The new Second Life Terms and Conditions contains all the Second Life-specific references that were previously in the Terms of Service. We have added references to our wholly-owned subsidiaries, Tilia Inc. and Tilia Branch UK Ltd., which will be handling payment services on our behalf under certain circumstances. We made some minor text revisions to clarify that Linden Lab has discretion to undertake certain account actions. We have updated the arbitration provision in accordance with applicable law. As always, you should read all policies fully before agreeing to them. If on or after July 31, you have any difficulties reviewing and agreeing to the new Terms when you login, please create a support case so the team can help you out.
  15. Recently, our bug reporting system (Jira) was hit with some spam reports and inappropriate comments, including offensive language and attempts at impersonating Lindens. The Jira system can email bug reporters when new comments are added to their reports, and so unfortunately the inappropriate comments also ended up in some Residents' inboxes. We have cleaned up these messages, and continue to investigate ways to prevent this kind of spam in the future. We appreciate your understanding as we work to manage an open forum and mitigate incidents like this. In the short term, we have disabled some commenting features to prevent this from recurring. This means that you will not be able to comment on Jiras created by other Residents. We apologize for this inconvenience as we look into long term solutions to help prevent this type of event from occurring.