Linden Lab

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Linden Lab last won the day on March 7 2017

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About Linden Lab

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  1. 64-bit Viewers for All!

    We are pleased to announce that our newest viewer update (5.1.0.511732 AlexIvy) is the first Linden Lab viewer to be built as a 64-bit application on both Windows and Mac. We'd like to send a shout out to the many third party viewer developers who helped with this important improvement! For Windows users whose systems are not running 64-bit yet, there is a 32-bit build available as well; you don't need to figure out which is best for your system because the viewer will do it for you (see below, especially about upgrading your system). Building the viewer as a 64-bit application gives it access to much more memory than before, and in most cases improves performance as well. Users who have been running the Release Candidate builds have had significantly fewer crashes. This viewer also has updates to media handling because we've updated the internal browser technology. This version will display web content better than before, and more improvements in that area are on the way. You may notice that this version runs more processes on your system for some media types; this is expected. There is one other structural difference that you may notice. The viewer now has one additional executable - the SL_Launcher. This new component manages the viewer update process, and on Windows also ensures that you've got the best build for your system (in the future it may pick up some other responsibilities). For Windows systems, the best build is usually the one that matches your operating system. For example, if you're running a 64-bit Windows, then you’ll get the 64-bit viewer. If not, then you’ll get the 32-bit viewer. However, some older video cards are not supported by Windows 10, so the launcher may switch you to the 32-bit build which is compatible for those cards. You won’t have to do anything to make this work - it's all automatic - if you get an update immediately the first time you run this new viewer, it's probably switching you to the better build for your system. Important: If you have created shortcuts to run the viewer, you should update them to run the SL_Launcher executable (if you don't, the viewer will complain when you run it, and updates won't work). On Macs, the SL_Launcher and Second Life Viewer processes both show as icons on the Dock when running (hover over them to see which is which); this is known bug, and in a future update we'll fix it so they only show as a single icon - we apologize for the temporary inconvenience, but think you'll agree that the performance improvement (quite noticeable on most Macs) is worth it. Having a 64-bit viewer will help to make your SL experience more reliable and performant (and we have quite a few projects in the queue for this year to that end). However, if you're running older versions of Windows, and especially if you're not running a 64-bit version, you won't be able to get most of those benefits. In our Release Candidate testing, users on 32-bit Windows are seeing crash rates as much as three times as often as those on 64-bit Windows 10. Almost any Windows system sold in the last several years can run 64-bit Windows 10, even if it didn't come with that OS originally. We strongly suggest that upgrading will be worth your while (this is true even if you run a Third Party Viewer, by the way). About Linux … at this time, we don't have a Linux build for this updated viewer. We do have a project set up to get that back. We're reorganizing the Linux build so that instead of a tarball, it produces a Debian package you can install with the standard tools, and rather than statically linking all the libraries it will just declare what it needs through the standard package requirements mechanism. We'll post separately on the opensource-dev mailing list with information on where that project lives and how to contribute to it. A fun bit of trivia: AlexIvy name comes from LXIV, the roman numerals for 64. Best Regards, Oz Linden
  2. As the end of 2017 draws closer, we wanted to take a moment to reflect on just a few of the major beats that made this another great one for Second Life. From technical improvements to new features, to community happenings, the virtual world’s 14th year was a busy and fun one! Baby Got Backend Enhancements We rolled out a number of upgrades to SL’s backend and build systems. This behind-the-scenes effort helps to improve stability and performance, and also is part of the future-proofing and prep work needed for the “Brave New World” project - i.e. moving SL to the cloud. Tons of Fun Inworld We launched our first-ever grid-wide game experience: Tyrah & the Curse of the Magical Glytches! Thousands have already enjoyed playing so far, and there’s even more to come. This year also saw the introduction of a brand new group of starter avatars, and some awesome events inworld, including great shopping events like the one going on now, our annual Linden-vs-Resident snowball fight, the Halloween creepy-crawl, and some massive celebrations for SL14B - our 14th anniversary! We hope you had as much fun in SL this year as we did. Next year is SL’s 15th birthday and we’re planning an absolute blow-out to celebrate. Stay tuned for more on that soon - we’re talking way more than one month’s worth of parties... More Primo Premiums In addition to regularly rolling out fresh gifts exclusively for subscribers, we added new benefits to Premium membership to make it even more, well, premium! We launched Premium Access to full regions, and extended the L$ transaction history for Premium subscribers up to 90 days. We’re very pleased to share that as a result, we did see some growth in Premium account membership this year. Happy as we are, we think we can do even better, so look forward to new initiatives in 2018 aimed at making the benefits of going Premium even more valuable. But Wait There’s More! This year, we introduced a whole of new features and capabilities as well. For example, Animesh (which you can now test on Aditi using our Project Viewer) allows independent objects to use rigged mesh and animations, just like mesh avatars, and Residents have already used this feature in impressively creative ways. We also rolled out more land features - Estate owners have more control over their land, we improved region capacity, and introduced Place Pages to help make your favourite SL places much more discoverable on the web. Along those same lines, we brought back an improved version of the Community Gateway Program (and RegAPI), enabling communities to grow their ranks (and SL’s user-base) by registering and onboarding new users. Last, but not least, we revamped our Support Portal and Community Forums to make it easier for Residents to get help when they need it and connect, discuss, and share with other users on the web. Onward to 2018! Not only does SL celebrate our 15th birthday next year, but we’re also working on some exciting new initiatives and enhancements we can’t wait to share with the community. As we announced earlier this year, we’re investing many millions in SL and 2018 is going to be a big one. See you inworld!
  3. The holiday hustle is in full effect - as we make mad dashes to finish up all of our holiday prep work and get ready for the influx of family, friends, and merriment - we also enjoy a little retail therapy! We’re happy to celebrate the season with an epic shopping extravaganza! Sixty of Second Life’s Merchants with some of the most popular brands in Second Life have set up shop across three Regions - Golden, Gilded and Halcyon - each providing a FREE gift and some major discounts on their top-selling items! From now through January 1st, 2018 - drop by our Shop & Hop event inworld and take advantage of these incredible steals. Several of our Merchants have extended their sales to their Marketplace stores - so be sure to check there as well for some additional deals and steals! Shop & Hop Participating Merchants: !APHORISM! / !Rebel Hope Designs / .{PSYCHO:Byts}. / .TeaBunny. / [ JUSTICE ] / [ west end ] / /*KC|Couture* / *YS&YS* / #adored / ~Tableau Vivant~ / ADRIATIC line / alaskametro<3 / alme. / amara beauty / Apple May / AZ Emporium / bella moda / Blueberry / by Crash / Cae / Canimal / Cheeky Pea / ChiC buildings - surrounds - prefabs - decor props and poses / CONSTRUCT / Contraption / Dictatorshop / Dynamic Evolutions / e l i a v a h ~ / E.V.E / Envious / etham / eXxEsS Hair / Fancy Decor / Grimes Central Design (GCD MESH) / Heart Trees Flowers Plants / hello dave / Hucci / ISON / Lapointe Bastchild / Lemon Chilliz / Lune Bleue / MadPea / Maven Homes / Maxi Gossamer / MOCO HOMES Emporium / Musa / Nani / Never Totally Dead … / New CHEZ MOI Furnitures / NOX. & Third Eye. / PATRON / Petit Chat / Potomac Signature Homes / ROC / Sweet Thing / The Forge & EZ / The Mesh Shop / Vanity Hair / www.studio-skye.com / zed designz / Zibska Merchants Participating on the Marketplace Shop & Hop: !APHORISM! / !Rebel Hope Designs / .TeaBunny. / [ JUSTICE ] / *KC|Couture* / *YS &YS* - YourSkin & YourShape / #adored / ADRIATIC line / alaskametro<3 / alme. / amara beauty & Zoul Creations / AZ Emporium / Bella Moda / by Crash / Cae / Canimal / Cheeky Pea / CHEZ MOI FURNITURES / ChiC buildings / CONSTRUCT / Dictatorshop / Dynamic Evolution Industries / E.V.E / Envious / Grimes Central Design / Heart Trees Flowers Plants / Hello Dave / Hucci / ISON / Lemon Chilliz / Lune~Bleue / MadPea / Maven Homes / Maxi Gossamer / MOCO HOMES Emporium / Never Totally Dead… / Petit Chat / Potomac Signature Homes / ROC / Studio Skye / Sweet Thing. / The Mesh Shop / Vanity Hair / Zibska / [ west end ] / ::ZED:: Designz for Men
  4. Recently, the Linden Lab IP team sent a takedown request regarding a YouTube video created by the great Strawberry Singh. She and many others have pointed out that this seems like a mistake, and we agree. We have reversed that takedown request and have reached out directly to Strawberry, but would also like to take this opportunity to publicly apologize to her. Strawberry, we feel fortunate to have you as a member of our Second Life community (and Sansar as well!), and we are grateful for the public support that your blog, YouTube channel, and other social media activity provides. We’re fans of your work, we are sorry for this misstep, and we hope you will continue sharing your awesome videos. Below is some more info on what happened and why, and what we’re going to do differently in the future. Like most businesses, we have policies in place around permissible use of Linden Lab trademarks. These are intended to legally protect our trademarks and brand, and to avoid confusion that can arise about what’s actually from an official source vs. a third party (to help with this, we have the “inSL” program). This policy has prohibited showing portions of the SL join flow, and that’s what triggered the recent takedown request. We’re revisiting that portion of our policy now. The support of the SL community is incredibly valuable. Resident-created videos, blogs, and other social media not only enrich our existing community, but also help it to grow by showing off incredible SL content to the outside world, helping new users to get started, and more. While we still need policies in place to protect our trademarks, we will apply them as permissively as we can with the goal of encouraging and supporting our community. Many years ago, the illustrious SL legal team made news by sending an “un-cease and desist” notice to a parody blog - rather than asking for a takedown, it offered encouragement to the creator. In that same spirit, we would like to offer our encouragement to Strawberry Singh and other Residents helping to evangelize the virtual world on YouTube and other social media. We appreciate your enthusiasm for SL, we are grateful for your support, and we ask you to please proceed and persist.
  5. Bundle Up and Go Premium Premium subscribers enjoy special upgrades in Winter Wonderland as well as exclusive new gifts! To enjoy your upgrades, first stop by one of the Premium Kiosks to grab your bag of premium-only gifts and Premium Winter Wonderland Badge. This badge is the key to some very cool upgrades in Winter Wonderland - from high power snow-slinging weaponry to super fast thrill rides - so don’t forget! You are going to want that extra power come Friday, December 15th for the Linden and Resident Snowball Showdown from 11- 1 pm SLT. In addition to unlocking some super snowy powers with the Premium badge, right now you can grab this super cool Glytch Bus! What is a Glytch Bus? It's from the new game Tyrah and the Curse of the Magical Glytches. In the game, one of the ways magical creatures known as 'Glytches' escape from Residents attempting to capture them is by casting a spell. One of those spells causes a bus full of Glytches to appear and run the player over. Well, this winter, you can drive yourself and up to 6 of your friends across the grid in your very own Glytch Bus! Glytch Bus Features: Drivable Seating for up to seven - that’s you and six friends! Two versions: one decorated for winter one without winter decoration Not a Premium member yet? Well now is a great time to upgrade! For a limited time only, save 50% on your first quarter’s payment for a Premium Second Life Membership subscription.* As a Premium member, you’ll enjoy rewards like preferred access to full regions and events, access to Premium Sandboxes, your own private inworld home, a L$1000 sign-up bonus, and weekly L$ rewards to spend on whatever you like. Exclusive gifts like the the one above are also part of what comes with going Premium. You can read more about Premium benefits and upgrade your account here. FREE WINTER GIFTS THAT WILL LIFT YOUR SPIRITS Don’t forget that Winter Wonderland is full of vendors with free gifts for everyone! While you're there enjoying the - collect them all! *TERMS & CONDITIONS FOR 50% DISCOUNT This offer begins on December 14, 2017 at 8AM Pacific Time (PT) and expires on January 2, 2018 at 8AM PT. To qualify for this promotion, you must 1) have an existing Second Life (“SL”) basic account or create a new account, and 2) select quarterly (every three months) billing for your SL account. The fifty percent (50%) discount will be applied to your first quarter’s bill and future quarters will be billed at the standard Premium Membership price (currently US$22.50 per three months). For new accounts or accounts not previously upgraded to Premium Membership, after initial login through the Second Life viewer following upgrade to Premium Membership and: 1) following your first full week, the L$300 weekly stipend will be deposited to your account every Tuesday for the duration of your Premium Membership; and 2) after your account has been active for forty-five (45) consecutive days, the L$ sign-up bonus will be deposited to your account.
  6. Second Life Supports Net Neutrality

    We at Linden Lab believe that net neutrality is extremely important. Lifting the FCC’s Open Internet Rules would not only jeopardize the experience of Residents using Second Life, but can also negatively impact all aspects of our online lives. Later this week, Congress will vote on this issue, and we encourage Second Life residents to join us in calling on our representatives to preserve net neutrality. To that end, we have joined the “Break the Internet” initiative, and if you visit SecondLife.com or login to Second Life today, you’ll notice a pop-up tool (snapshot below) that makes it easy to send a message in support of net neutrality. Of course, if you’d prefer not to use this, you can simply close the pop-up and login as usual, but we hope you’ll consider adding your voice to this important issue.
  7. Things were a little bumpy for users that tried to log into Second Life on Monday morning as a result of a scheduled code deploy. I wanted to share with you what happened, and what we're going to do to try and prevent this in future. That morning, I attempted to deploy a database change to an internal service. Without going into too much detail, the deploy was to modify an existing database table in order to add an extra column. These changes had been reviewed multiple times, had passed the relevant QA tests in our development and staging environments, and had met all criteria for a production deploy. Although this service isn't directly exposed to end-users, it is used as part of the login process and it is designed to fail open, i.e. if the service is unavailable, users should still be able to log in to Second Life without a problem. During the database change, the table being altered was locked to prevent changes to it while it was being altered. This table turned out to be almost a billion rows in size and the alteration took significantly longer than expected. Furthermore, the service did not fail open as designed, and caused logins to Second Life to fail, along with a handful of other ancillary services. Our investigation was further complicated by other problems seen on the Internet on Monday due to a configuration issue at one of the big ISPs in North America. Many of us work remotely and while we saw problems early on, it wasn't immediately clear to us that it was internal, rather than one caused by a third party service. After some investigation, the lock on the database was removed, and services slowly began to recover. We did have to do some additional work to restore the login service, as the Next Generation login servers (as described by April here) are not yet fully deployed. I'm still looking to complete this deploy in the near future, but this time we'll be using another method which doesn't require locking the database tables, and won't cause a similar problem. We're also investigating exactly why the service didn't fail open as it was designed to, and how we can prevent it from happening in the future. Steven Linden
  8. Today, we’re happy to share a brand new benefit for Premium subscribers: longer L$ transaction history! Starting today, Premium subscribers will be able to see their L$ transactions going back 90 days (basic account holders will continue to see 32 days of transaction history). There’s a ton of activity in Second Life’s L$ economy: every day, the Marketplace alone sees more than 20,000 unique buyers purchasing more than L$16,000,000 worth of goods from more than 15,000 unique sellers. That’s a whole lotta Lindens changing hands! And that’s not even including inworld transactions. With all that activity, transaction history can be a handy reference for shoppers and merchants alike for bookkeeping, providing customer support, or just keeping track of your own purchases and L$ spending. To see your L$ transaction history, just log in to SecondLife.com and visit your Account page. Longer transaction history is just the latest benefit that Premium subscribers enjoy. Other perks include weekly L$ stipends, priority entry to crowded regions, more group slots, exclusive gifts, a Linden home or tier allotment on the Mainland, and much more! Learn more and upgrade to Premium today at: http://secondlife.com/premium
  9. As we recently announced, we’re making multi-million dollar investments in Second Life that will benefit Residents in the near and long term, while also ensuring that the virtual world’s bright future ahead is even more awesome than its 14+ year history has been. Exciting times! Today, we want to update the Resident community on some of the initiatives funded by those investments, and also announce two fee changes that will enable us to invest in even more Second Life improvements in the future. Updates to LindeX and Credit Processing Fees Second Life’s vibrant Linden Dollar economy and the ability to process credits has a very real impact on the lives of many around the world. Residents have built extremely successful businesses in Second Life, charitable organizations have raised millions of dollars for important causes, and a great many creators earn enough L$’s to fund their hobbies and shopping habits. Underlying SL’s user-to-user economy and the ability to buy and sell L$’s for real currency is a significant amount of ongoing work to ensure that everything remains compliant with applicable laws and regulations, while also preventing fraud and money laundering. This work comes at a cost, and we are adjusting related fees in order to help cover those costs and enable us to continue to invest in Second Life’s future. The changes are as follows: Effective today, the fee for buying L$ on the LindeX will be $0.99 per transaction (previously it had been $0.60 per transaction). These changes impact only buys on the LindeX, and the fees associated with buying L$'s during SL Marketplace transactions remain unchanged. On January 3, 2018, the fee for processing credit transactions (i.e. paying real money into a PayPal or Skrill account) will be 2.5% per transaction, with a $3 (USD) minimum, and no maximum. This fee is currently 1.5% per transaction, with a $3 (USD) minimum and a $25 (USD) maximum. New & Upcoming Improvements to Second Life We’re investing across a number of areas for SL, including new features, engineering support, customer support, billing systems and upgrades, and customer acquisition outreach. Some of these will be long-term initiatives, but here are a few updates on some of the improvements you can enjoy right now (or very soon!): More fun, for everyone in SL. We introduced SL’s first grid-wide game Tyrah & the Curse of the Magical Glytches, giving all Residents a new experience to enjoy throughout SL. The game is designed to encourage a grid-wide level of participation and exploration, and already it’s been played by nearly 5,000 Residents. Very soon, we will enable Resident-owned locations to host portions of the game, and we will announce those details when ready. New creative tools. We recently released Animesh in beta, enabling creators to use skeletal animations with non-avatar objects - like wild animals, pets, vehicles, and scenery objects. Coming soon is EEP! (Environmental Enhancements Project), a series of extensions to Windlight that enable you to trade or sell your own environment settings. EEP will also allow Parcel-based environment settings and an extended day cycle too! More value for Premiums subscribers. In the coming weeks, we’ll be rolling out a new perk for Premium subscribers (hint: it’s a feature that’ll be helpful for merchants and shoppers...). More customers for your businesses. We’re making changes to help get new users active in the SL economy more quickly and easily. The sooner a new user has L$ in her wallet and understands how to use them, the sooner she can become a customer for every business owner in SL, and so we’re working to streamline user flows and update tutorials to make that happen. New ways to stop the bad guys. Unfortunately, it’s not uncommon for successful platforms to attract cheaters and bad actors. Some of these villains attempt to hurt Residents’ businesses by bypassing creator protections in SL, and we’re continually developing new tools and techniques to combat this. Recently, we closed an exploit that fraudulent gacha re-sellers had used. Our governance team can now catch them when they attempt the cheating method that we have already fixed. Many bad actors have already been banned from SL, and additional changes will soon make our team even more effective. Protecting your creations and your SL businesses is important to us! We continue to make progress in the massive upgrade to SL infrastructure and move to the cloud (we call this project Brave New World). This move will (among many other things), help make SL more performant for Residents around the world, and may also enable us to introduce new products and more flexible pricing in the future. We continue on our mission of only sending email to verified addresses (more here). Missing IMs lately? To never miss an offline IM again, log in to your account on the web, click on “Account,” then “Change Email Settings,” and then simply click “Verify” next to your current address. Much more to come! Of course, we’re working on improvements to the SL Viewer, Simulator (servers), and Web properties all the time, and there’s more than we can fit into a single blog post. As we forge ahead you can keep up with the latest developments with the release notes we post to the forums: Viewer release notes Web release notes Simulator deploys
  10. Our support site (support.secondlife.com) will be undergoing an overhaul next Tuesday afternoon, the 7th of November. We want to provide the community with some advanced notice that the site will be down for about a day while we upgrade our support portal. What this means for Residents is that after 3pm (PT) on 11/07 you will be unable to submit, edit, or view your current support tickets. The downtime will be used to complete a migration of all the current support tickets to our new Customer Relationship Management tool. We currently plan to have the support system back up and running by 9am PT on 11/08. Once the initial upgrade and migration is completed we will re-open the support portal for all your support needs. Going forward, our support offering will be hosted by Freshdesk and all support tickets will be submitted through the new support site. The initial migration will include all open support tickets and any which have been opened since the beginning of 2017. We will be moving the rest of the tickets, but it will take a bit of time to migrate everything over. We have over 1.2 million tickets to move and nearly 200,000 live chat records, so please bear with us. It will take us some time to iron out all the details, but we are making sure that anything you need to access will be available. However, if you have a ticket from 2016 or earlier that you need to access before the end of the year, please collect that information before the change on 11/07. We hope the migration isn't a huge inconvenience to our community. Thank you for your patience as we migrate all tickets to the new Freshdesk platform. Keep an eye on the status blog as we will be updating it with details as we move forward with the deploy and migration. Cheers, Second Life Support Team
  11. There’s no trick to these treats! Halloween in Second Life is a season like no other, and this year marks the 14th year that Residents are sure to take the celebrations and festivities to new heights. We want to join in the fun with a few goodies to share! Half Off Quarterly Membership Starting today, for a limited time you can save 50% on your first quarter’s payment for a Premium Second Life Membership subscription.* In addition to long-standing perks like access to Premium Sandboxes, your own private home, a L$1000 sign-up bonus and a weekly L$ stipend to spend on whatever you want, Premium subscriptions have improved even more over time! Now, you also have preferred access to crowded Regions and events with the Premium Access feature, more group slots to stay connected with your interests, and increased capacity on missed messages from friends inworld. We are always adding more perks to Premium as well, with a few planned in the near future. Along with the above, Premium memberships include exclusive gifts and expanded live-chat customer support. This offer ends on November 2nd, 2017 - so find out more about upgrading to Premium today! Exclusive & Limited Halloween Gifts Are Out Now! Halloween isn’t just about dressing up and reveling in the spirit of all things spooky - there’s also that whole bag full of delicious treats your gather - so here are some stops you’re going to want to make to get your goodies. Exclusively for Premium members - we have Mary O’net - a special edition, wearable Glytch avatar. Mary is the perfect combination of elegant and creepy - a delight to don and dance away in haunted halls and stages all across the Grid! Go Premium, then pick up your very own Mary O’net at the inworld Premium Gift Kiosks. There’s also a bag bursting full of free treats for everyone! Just drop by Portal Park and see what’s in store for you inside the gift bag! There’s something for everyone inside - so be sure to drop by! The Return of the Haunted Halloween Tour Who says sequels never live up to the originals? The spine-chilling Haunted Tour is back again - and this third installment is scarier than ever! Some new additions to this house of horrors have been crafted for your enjoyment. Hop in a coffin and enjoy the wild wide through. By the way - if you have a fear of clowns, you may want to make sure you bring a friend! Face your fears, grab your favorite squad of fiend-fighting friends - follow the Halloween path at Portal Park and step on through. A coffin ride through the abyss awaits - but be sure to bring your horror movie squad to ensure you survive! Happy Halloween! *TERMS & CONDITIONS TERMS & CONDITIONS FOR 50% DISCOUNT</strong> This offer begins on October 19, 2017 at 8AM Pacific Time (PT) and expires on November 2, 2017 at 8AM PT. To qualify for this promotion, you must 1) have an existing Second Life (“SL”) basic account or create a new account, and 2) select quarterly (every three months) billing for your SL account. The fifty percent (50%) discount will be applied to your first month’s bill and future quarters will be billed at the standard Premium Membership price (currently US$22.50 per three months). For new accounts or accounts not previously upgraded to Premium Membership, after initial login through the Second Life viewer following upgrade to Premium Membership and: 1) following your first full week, the L$300 weekly stipend will be deposited to your account every Tuesday for the duration of your Premium Membership; and 2) after your account has been active for forty-five (45) consecutive days, the L$ sign-up bonus will be deposited to your account.
  12. These creepy creatures are NOT avatars, but Animesh! Animesh is a new Second Life feature that will allow independent objects to use rigged mesh and animations, just as you see today with mesh avatars. This means that you can now have wild animals, pets, vehicles, scenery features and other objects that play animations! Today Animesh is available as a beta project, and to get it to its final state, we need your help! Please try it out and give us your feedback in the Animesh Forum or in Jira . We’d love to hear from you what works and what might use some further improvements. If you’d like to experiment with and help test Animesh, there are a few things that will help you get started. First, you’ll need the Project Viewer build. We’ve also created a Wiki which outlines how you can begin playing with Animesh. Once you’ve downloaded the Project Viewer, you’ll need to access and upload any test content to the Aditi Beta Test Grid. Once the Animesh beta is over, and we’ve finalized the project, uploads to the main Second Life grid will be enabled, and the real fun can begin! We’re looking forward to seeing what you come up with using Animesh, and look forward to hearing your input about this exciting new soon-to-be feature.
  13. International credit card issue problem?

    The email was legitimately from Linden Lab, and our intent was to spread the message first shared on the official blog: https://community.secondlife.com/blogs/entry/2251-important-update-for-international-credit-card-users/ However, it was mistakenly sent to a list of Residents that included some who are not actually at risk of being impacted by the change. Our sincere apologies for the misdirected email as well as for any concern and confusion that's resulted from it. We are taking steps to improve our process for such communications in the future to avoid errors like this and to ensure that we make it as easy as possible for Residents to identify and confirm legitimate communications from Linden Lab.
  14. ****UPDATE 09-27-2017*** Note: this message was recently emailed to a list of Residents that mistakenly included some who are not actually at risk of being impacted by the change. Our sincere apologies for those misdirected emails as well as for any concern and confusion that's resulted from it. We are taking steps to improve our process for such communications in the future to avoid errors like this and to ensure that we make it as easy as possible for Residents to identify and confirm legitimate communications from Linden Lab. Due to some unexpected changes with our International Billing system, some Residents outside the United States with a Credit Card on file may have difficulty with their current payment method as of September 30, 2017. In order to avoid any service disruption, we encourage all Residents outside of the United States to please take a moment to log into your account and re-enter your existing Credit Card information. Doing so now will prevent any disruption in inworld and Marketplace purchases, as well as recurring monthly billing for Premium Accounts, Private Regions and monthly Mainland maintenance. If you have difficulty with your payment method after September 30, 2017, updating your payment information will resolve the issue. We apologize for this inconvenience and appreciate your patience as we continue to upgrade our billing systems in order to best service our Residents around the world. If you have any questions regarding this notice, please visit https://support.secondlife.com to contact our Support teams.
  15. It has come to our attention that some Residents are sending messages - which may appear as popup windows in some viewers - informing other Residents that their accounts have been compromised and encouraging them to contact Support, using a phone number that is not associated with Linden Lab. These messages are phishing attempts to gain access to your Second Life account. Neither Linden Lab, nor Second Life Customer Support, would attempt to contact you in this manner. You can always find Linden Lab’s official customer support contact methods within the following links: https://support.secondlife.com/billing-support/ https://support.secondlife.com/contact-support/ As always, please be wary of suspicious messages and contact from other users. If you believe your account has been compromised, please contact us via support case at https://support.secondlife.com/