Linden Lab

Community Manager
  • Content count

    1,813
  • Joined

  • Last visited

  • Days Won

    1

Linden Lab last won the day on March 7

Linden Lab had the most liked content!

Community Reputation

173 Excellent

7 Followers

About Linden Lab

  • Rank
    Advanced Member
  1. Open Beta Begins for Sansar

    You may have heard that over the past few years, in addition to continually improving Second Life (Bento anyone?), Linden Lab has also had a team developing a brand new platform that runs separately from SL. That platform is called Sansar, and it’s designed to enable people to easily create, share, and ultimately sell their own social VR experiences, which can be used on PCs as well as with head-mounted displays (HMDs) like the Oculus Rift and HTC Vive. Though there are some conceptual similarities with SL, Sansar’s been built from the ground up with very different approaches in many areas, including scale, discovery, performance, design and ease of use, and the platform’s business model to name just a few. Sansar is very different from Second Life, and it’s not a sequel nor a replacement. Over the past months, the Sansar team has run a limited “creator preview” program, and some of SL’s most talented creators have been among those invited to test the platform. They’ve created some amazing experiences - from immersive artworks to narrative experiences, educational spaces, games, fantasy words, sci-fi scenes, roleplaying environments, and much more. Today, Sansar’s creator beta opens to everyone, which means you can create your own experiences with Sansar, list virtual items for sale in the Store, and explore the creations others have published. If that sounds interesting, you can sign up for free at Sansar.com right now. A few things to bear in mind: You don’t have to have an HMD to use Sansar. You can create and explore in desktop mode - but the VR experience is highly recommended. It’s free. Free to join, free to create your own experiences, free to explore. It’s a beta. It’s a big step for the new platform, and it’s also just the beginning. Many Second Life Residents - especially those interested in VR - will love what they can do with Sansar today. But there are still many features and capabilities yet to be added. Just as SL has dramatically improved with new additions over time (remember the days before voice? before Windlight? before mesh?), there’s a lot the team is looking forward to quickly adding to Sansar. Only you can use your SL name as your Sansar avatar ID. Sansar’s name system is different than SL’s. Everyone has a unique “avatar ID” (like a username) and an avatar name, which doesn’t need to be unique (like a display name). If you’re JohnDoe Resident in SL, no one else can use JohnDoe-Resident as their Sansar avatar ID. Stay tuned for info on how to claim your avatar ID; for now, if you try to use an SL name as a Sansar avatar ID you’ll get a ‘not available’ error. Second Life Is Here to Stay! We want to be very clear that the opening of Sansar’s beta does not at all change our love of and dedication to SL. We are continuing to invest in Second Life, and the SL team (which is separate from the team developing Sansar) remains absolutely dedicated to Second Life and all of its Residents. We’re working hard on some new projects to make Second Life even better, and we won’t be stopping. As always, keep an eye on this blog for updates on exciting upcoming SL developments.
  2. Update to Some Purchase Notifications

    As you may notice, to fulfill legal obligations, we have added a notification in some places when making purchases that clarifies which legal entity you are transacting with, depending on the country associated with your payment method. Tilia Inc. and Tilia Branch UK Ltd are wholly-owned subsidiaries of Linden Research, Inc, and this does not affect how you contact or receive support. We wanted to clarify this to hopefully help those who may have encountered this and were wondering why they saw some updated notifications.
  3. For a limited time, get 50% off your first payment on a new monthly Premium Membership subscription.* In addition to long-standing perks like Premium Sandboxes, your own private home, a L$1000 sign-up bonus and a weekly L$ stipend to spend on whatever you want, Premium subscriptions have continued to get better and better! We’ve added more group slots so that you can stay up to date on all your favorite merchants, role-playing groups, clubs, and other Second Life activities. We increased the number of missed IMs that Premium members receive before they get capped, and just recently added the Premium Access feature - where Premium members get preferred access to crowded Regions and events. Along with the above, Premium memberships include exclusive gifts and expanded live-chat customer support. There’s so many reasons to become a Premium subscriber - so upgrade to Premium and start enjoying the benefits now! *TERMS & CONDITIONS FOR 50% DISCOUNT This offer begins on July 13, 2017 at 8AM Pacific Time (PT) and expires on July 27, 2017 at 8AM PT. To qualify for this promotion, you must 1) have an existing Second Life ("SL") basic account or create a new account, and 2) select monthly (every one month) billing for your SL account. The fifty percent (50%) discount will be applied to your first month's bill and future months will be billed at the standard Premium Membership price (currently US$9.50 per one month). For new accounts or accounts not previously upgraded to Premium Membership, after initial login through the Second Life viewer following upgrade to Premium Membership and: 1) following your first full week, the L$300 weekly stipend will be deposited to your account every Tuesday for the duration of your Premium Membership; and 2) after your account has been active for forty-five (45) consecutive days, the L$ sign-up bonus will be deposited to your account.
  4. Some Updates to The Terms of Service

    From time to time, we make changes to Second Life’s Terms of Service in order to improve the documents, update and/or clarify policies, and keep the Terms current. We’ve just published an update to the Terms, and the first time you login to SL on or after July 31, 2017, you’ll be asked to agree to these updated Terms. Here’s what’s new in this update: We’ve restructured the Terms of Service to contain terms and conditions that apply to all Linden Lab products, and we have separated out product-specific references (such as Linden Dollar and LindeX for SL) into product-specific policies. The new Second Life Terms and Conditions contains all the Second Life-specific references that were previously in the Terms of Service. We have added references to our wholly-owned subsidiaries, Tilia Inc. and Tilia Branch UK Ltd., which will be handling payment services on our behalf under certain circumstances. We made some minor text revisions to clarify that Linden Lab has discretion to undertake certain account actions. We have updated the arbitration provision in accordance with applicable law. As always, you should read all policies fully before agreeing to them. If on or after July 31, you have any difficulties reviewing and agreeing to the new Terms when you login, please create a support case so the team can help you out.
  5. Recently, our bug reporting system (Jira) was hit with some spam reports and inappropriate comments, including offensive language and attempts at impersonating Lindens. The Jira system can email bug reporters when new comments are added to their reports, and so unfortunately the inappropriate comments also ended up in some Residents' inboxes. We have cleaned up these messages, and continue to investigate ways to prevent this kind of spam in the future. We appreciate your understanding as we work to manage an open forum and mitigate incidents like this. In the short term, we have disabled some commenting features to prevent this from recurring. This means that you will not be able to comment on Jiras created by other Residents. We apologize for this inconvenience as we look into long term solutions to help prevent this type of event from occurring.
  6. Hello Residents! Whether it's the significance of one's appearance or persona to fellow residents or how they impact the performance for all users, avatars have always played an important role in Second Life. Because of this, we are constantly trying to improve the quality, overall selection or choices and how performant these Linden curated avatars are. Every iteration we hope to be better and more efficient. Today we’re excited to announce a set of 8 new starter avatars which are themed Renaissance, Mystic Heroes and Angels & Demons. In this release, for the first time ever, we’re offering Bento avatars! Yes you heard it right, all but the Mystic Heroes in this offering will be Bento-equipped. Some of the avatars are ride-alongs, which mean they include horses as a Bento attachment, while others boast animated wings! These avatars are available through the viewer in the "Choose my avatar" section. You can also view or choose them from your inventory and customize each to your liking. We hope you enjoy trying them out as much as we did creating them!
  7. Second Life is Turning 14 !

    To celebrate, we put together a special (and somewhat mysterious) gift set. We’re not entirely sure what a Sananok is, but the Moles assure us they are friendly creatures that tend to keep to themselves and need a good home. Each Sananok avatar comes with a mysterious egg, which is in fact so mysterious, not even the Moles know what it will hatch into. Sananok Avatar A wearable avatar that includes a shape and an alpha layer. Mysterious Egg (Rezzable or wearable) Things you can do with the egg: Rez it out your parcel, make it feel at home. Add it to your avatar to carry it around with you (perhaps for a night on the town?). Have a tea party with it, it’s all good. Keep an eye on your Egg as it will, from time to time, tell you things (like when it’s getting ready to hatch!). Stop by the SL14B Birthday Regions and grab this gift from any of the gift kiosks available!
  8. The Day the Classifieds Went Missing

    On June 15 we became aware that some classified ads had gone missing. Upon investigation, we discovered that all renewing classified ads had expired themselves. We have identified the cause and are in the process of replacing all of them. There are less than 100 that we believe have already been recreated inworld and we have a plan to address those. To compensate for this inconvenience, we will be waiving classified ad fees for up to two weeks, depending on when your ad was set to renew. After this period your ad will be billed as usual on its expected renewal date. We apologize for the brief disruption to classified ads, and will update this post when the ads have been restored.
  9. Second Life’s virtual economy and the ability to process Linden dollar credits for real money on the LindeX exchange has long been a powerful and important aspect of the virtual world, and last year alone, users processed credits amounting to $60 million (USD) from the Second Life economy. The opportunity to turn virtual creativity into real profits creates a virtuous circle - it provides a financial incentive for creators to provide high quality goods and services, which add incredible richness to the virtual world for all to enjoy. Underlying SL’s successful user-to-user L$ economy and the ability to buy and sell L$’s for real currency is a significant amount of ongoing work to ensure that everything remains compliant with applicable laws and regulations, while also preventing fraud and money laundering. Investing in improvements to these processes and the ongoing compliance work required comes at a cost to Linden Lab, and we will be making some LindeX fee adjustments in order to share a portion of those costs with Residents active in the SL economy. The changes are as follows: The fee for purchasing L$ on the LindeX will increase from $0.40 (USD) to $0.60 (USD) per transaction The fee structure for process credit transactions (i.e. paying real money into PayPal or Skrill accounts) will remain as a 1.5% fee with a $3 (USD) minimum, but the maximum fee per transaction will increase from $15 (USD) to $25 (USD). These fee adjustments will be effective as of June 19, 2017.
  10. Second Life Pic of the Day 06.01.2017

    Second Life Pic of the day is "Untitled", from Mery M. To submit your image for Second Life Pic of the Day consideration, add it to the Official Second Life Flickr Group. Be sure to check us out on social: Facebook Twitter Google+ Tumblr Pinterest Plurk
  11. We are thrilled to re-introduce the Community Gateway Program! Previously, the Community Gateway program helped bring new users to Second Life, by enabling Second Life communities to attract, register, an on-board new Residents. The program was shelved in 2010 as resources were reprioritized, and now we're excited to reintroduce the Community Gateway program along with some improvements that will make it even more valuable to Second Life. We recognize the benefit of having Resident supported tutorial areas and have been working with several communities while fine tuning the new program over the last year. This program allows Second Life Communities to: Create a new user experience and attract Residents to your specific community Assist those new Residents in beginning their journey into Second Life Lend a guiding hand in the creation of their new avatar personas Assist with increasing new user retention. This powerful new tool will allow you to register new users right from your own community website and add them automatically to your group, thus helping your community to grow! All details about this program (including how to apply) may be found here. London City Community Gateway Firestorm Community Gateway
  12. More Control for Estate Owners!

    In recent server deploys, we rolled out valuable updates to land access in Second Life. These improvements made a change to allow estate owners and managers to always enter the regions that they administer, increased the population limits on regions, and granted premium members priority access to popular events. But wait, there’s more … Now, we are happy to announce another improved capability for estate managers. Estate managers may now enforce parcel access settings across their entire estate. They can choose to allow parcel owners to prohibit public access (creating a banline), or require that parcel owners permit public access so that most Residents experience the estate as a contiguous area. As an estate owner, if you want a welcome area that is accessible to all, you’ll no longer need to manually check your parcels for banlines on your estate! Just set it and forget it. You will be informed that this change may impact any existing parcel settings, and you can rollback to previous individual parcel settings. We’ll keep the previous parcel settings - for a limited amount of time - in the simstate to temporarily safeguard against accidental changes. We’ve adjusted the access management UI to try to make the effect of each change more clear, and have additional UI improvements in the works! You can read a great (and highly detailed) recap of these changes on Inara Pey’s Blog. Thanks, Inara! Keep a light lit... we have more exciting land enhancements coming on the wind in the future.
  13. Heya! April Linden here. Yesterday afternoon (San Francisco time) all of the Place Pages got reset back to their default state. All customizations have been lost. We know this is really frustrating, and I want to explain what happened. A script that our developers use to reset their development databases back to a clean state was accidently run against the production database. It was completely human error. Worse, none of the backups we had of the database actually worked, leaving us unable to restore it. After a few frantic hours yesterday trying to figure out if we had any way to get the data back, we decided the best thing to do was just to leave it alone, but in a totally clean state. An unfortunate side effect of this accident is that all of the web addresses to existing Place Pages will change. There is a unique identifier in the address that points to the parcel that the Place Page is for, and without the database, we’re unable to link the address to the parcel. (A new one will automatically be generated the first time a Place Page is visited.) If you have bookmarks to any Place Pages in your browser, or on social media sites, they'll have to be updated. Because of this accident, we’re taking a look at the procedures we already have to make sure this sort of mistake doesn’t happen again. We’re also doing an audit of all of our database backups to make sure they’re working like we expect them to. I’d like to stress that we’re really sorry this accident occurred. I personally had a bunch of Place Pages I’d created, so I’m right in there with everyone else in being sad. (But I’m determined to rebuild them!) Since we’re on the topic of human error, I’d like to share with you a neat piece of the culture we have here at the Lab. We encourage people to take risks and push the limits of what we think is possible with technology and virtual worlds. It helps keep us flexible and innovative. However… sometimes things don’t work out the way they were planned, and things break. What we do for penance is what makes us unique. Around the offices (and inworld!) we have sets of overly sized green ears. If a Linden breaks the grid, they may optionally, if they choose to, wear the Shrek Ears as a way of owning their mistake. If we see a fellow Linden wearing the Shrek Ears, we all know they’ve fessed up, and they’re owning their mistake. Rather than tease them, we try to be supportive. They’re having a bad day as it is, and it’s a sign that someone could use a little bit of niceness in their life. At the end of the day, the Linden takes off the Shrek Ears, and we move on. It’s now in the past, and it’s time to learn from our mistakes and focus on the future. There are people wearing Shrek Ears around the office and inworld today. If you see a Linden wearing them, please know that’s their way of saying sorry, and they’re really having a bad day. Baloo Linden and April Linden, in the ops’ team inworld headquarters, the Port of Ops .
  14. There are lots of things in Second Life that send email, but as many of you have discovered, that email doesn't always get to the intended recipient. There are a lot of reasons for email from SL not being as reliable as we'd all like, and the Lab is working on fixing as many of those as we can, but some of them need your help. One of the most important reasons mail doesn't get through is that many Second Life accounts have bad email addresses - when something in Second Life sends to one of those bad addresses, it generates errors. The number of those errors causes many network providers and spam detectors to block even perfectly good email if it comes from Second Life. To fix that, we need to cut down on the bad addresses, so… over the next few months we will be converting all the sources of email in Second Life to not even try to send to an address that has not been verified. To check whether or not your address is verified, go to your Account -> Change Email page; look next to your current address there. You should see a green checkmark and tag: √ Verified. If you do, you're all set and none of our changes will affect you negatively. If you don't, there will be a button you should use to send yourself a verification email; when you get the email, click on the link in the message to verify your address. Changing your email address will automatically send a verification email. If your address is verified, you should not have any problems with our changes to sending behavior - hopefully, you'll begin to see more reliable messages. Unverified:
  15. Second Life Pic of the Day 04.12.2017

    Second Life Pic of the day is "Los Angeles 2016 - On my way to work", from Moos Hultcrantz. To submit your image for Second Life Pic of the Day consideration, add it to the Official Second Life Flickr Group. Be sure to check us out on social: Facebook Twitter Google+ Tumblr Pinterest Plurk