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Kristin Linden

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  1. Kristin Linden's post in HorACIO cOLLINS was marked as the answer   
    Hello there Horacio,
    I'm sorry to hear that your partner and friends are encountering such troubles.
    As stated previously, if an individual is harassing you or anyone else on other platforms outside of Second Life (Facebook, Skype, Blogs, etc) you will need to reach out to the Support/Abuse teams for those websites/platforms. We can only address issues that occur on our service.
    The best thing that you and others involved in this situation can do is to block the individual and file an Abuse Report if they are constantly going out of their way to make contact despite the blocks. When filing an Abuse Report it is best that the person(s) who are directly being impacted by the incident file a report, and to provide as much clear and relevant information as possible about the situation. 
    You can find more information regarding Abuse/Harassment and Abuse Reports in these links:
    https://community.secondlife.com/knowledgebase/english/how-to-deal-with-abuse-and-harassment-r610/
    https://community.secondlife.com/knowledgebase/english/filing-an-abuse-report-r25/
    In regards to the threats to compromise accounts, we recommend following these tips to help keep your account secure:
    - It is never a good idea to share your account login or payment information with anyone; it places your account at risk for theft and unauthorized activity. 
    - Please be wary of any links or instant messages that you may receive in Second Life, social media such as Skype, or via email. Many account takeovers are the result of a "link from a friend" that was actually sent by the "hacker". If you are at all uncertain, do not click the link. 
    - Any time you feel your account is at risk or was compromised, immediately change your password to something new and contact us or create a support case. 
    - Use a strong password that contains at least 8 characters, including numbers, letters, and non-alphanumeric characters. It's important that you do not use the same password for Second Life that you use on any other websites. This will protect your Second Life account if another service is compromised. If you have more than one Second Life account, use a different password for each one. 
    - Be sure that your anti-virus software is up-to-date, and perform regular periodic malware checks.
     
    If you have already filed an in-world Abuse Report, we thank you. For privacy reasons, we're not able to update you as to the result of the report once it's been actioned, but you will receive an email confirmation that the report has been received by our team. We hope that your future interactions in Second Life are pleasant ones. 
  2. Kristin Linden's post in Being Harassed, Threatened and TOC being broken was marked as the answer   
    Hello heidij24,
    I'm sorry to hear that you're experiencing harassment in-world. We definitely do not condone of Real Life information of other Residents being shared.
    Please be aware that Abuse related issues cannot be handled through the Support Line or Support Tickets, and must be reported through Abuse Reports. I have confirmed that we received your reports, and our Governance team will review them as soon as they are able.
    In the meantime, we ask that you please review the following tips about handling in-world harassment:
    • Consider using the Block/Mute feature. The Second Life viewer, as well as all Third Party Viewers, has the ability to block/mute other residents. This will not only prevent you from seeing what they are saying, both in public and private chat, but will also completely block their avatar so you will not see them at all. 
    • If you are a land owner, adding their account to the ban list of your land will also prevent them from accessing your personal space. 
    • If you feel that the person is following you from place-to-place, it may be that you are visiting your regular locations and the person knows this. 
    • If you are using a Third Party Viewer, you may wish to make sure that RLV is not enabled, as this can allow a person to track your location as well (the location for turning that off is different depending upon the viewer, and you will need to access that specific viewer's documentation for further assistance in this regard). 
    As with any harassment, if you fear this may have an impact on your real life, such as threats of personal harm or putting your actual safety at risk, we encourage you to also notify your local authorities so that they can assist you in taking the appropriate steps to ensure your real life safety. 
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