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Jeremy Linden

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  1. Jeremy Linden

    Verifying your email address

    Email verification After you create your Second Life account, you will receive an email requesting that you verify your email address for Second Life. Click the verification link in the email to verify your address. A verified email address is required in order to: Receive offline instant messages Receive offline friend requests Participate in land auctions Re-sending the verification email If you lose your verification email, or if you wait more than 24 hours before verifying your email address, you can request a new verification code. To request a new verification code: Visit your account summary on the Second Life website. You must log in using the name and password you have selected. Click Change Email Settings on the left side of the page to visit the Change Email Settings page. Next to Your current email address is:, click the Verify link. An email containing a new verification link is sent your your email address. Click the link in the verification email to verify your email address for Second Life.
  2. Jeremy Linden

    Bakes on Mesh

    tr:nth-child(even) {background-color: #f9f9f9;} What is a baked texture and why would I want it on mesh? Major Features Benefits How it Works Wearable and Bake Channels Universal Wearables Setting a mesh to use baked textures Working with Animesh Step-By-Step Example Bakes on Mesh is a feature to allow system avatar baked textures to be shown on mesh attachments. What is a baked texture and why would I want it on mesh? If you use a standard system avatar, you can wear several texture layers to customize your skin and add tattoos and clothing layers. To save processing time and provide everyone on any system the same view of your appearance, those textures are "baked" by a server into a single combined texture. Previously if you wanted to use a custom mesh body part and do the same kind of customization, it would need its own texturing system to allow that. In addition, you would usually need to apply an "alpha" texture to the underlying standard avatar body part to hide it so that it doesn't interfere with your custom part. With bakes on mesh, you can apply any system skins and other layers to your avatar (you don't need or want the alpha layer), and then tell the viewer to apply the resulting baked texture to your mesh body part. The underlying system avatar part is hidden for you automatically. Major Features Any face of a mesh object can be textured using one of the server baked textures. The corresponding region of the system avatar is hidden if any attached mesh is using a baked texture. Additional texture bake channels have been introduced to give more control over how meshes get textures. A new “universal wearable” is now supported to allow setting of the new texture channels. Benefits Avoid the need for appliers, leading to an easier customization workflow. Avoid the need for onion avatars, leading to fewer meshes and fewer textures at display time. Avoid the need to sell full-perm meshes. The user can customize any mesh that’s set to use Bakes on Mesh by simply equipping the appropriate wearables, without needing to modify the mesh itself. How it Works Wearable and Bake Channels Avatar wearables have traditionally been baked into six different textures (BAKE_HEAD, BAKE_UPPER, BAKE_LOWER, BAKE_EYES, BAKE_SKIRT, BAKE_HAIR) by the baking service. These textures are derived by compositing the corresponding textures in the various wearable items on your avatar. For example, a shirt sets the UPPER texture, and multiple shirts layered together would contribute to the resulting BAKE_UPPER texture. The Bakes on Mesh project added five new bake channels as well: LEFT_ARM_BAKED, LEFT_LEG_BAKED, AUX1_BAKED, AUX2_BAKED, AUX3_BAKED. Unlike the original textures, the system avatar does not use any of these textures. They are purely extensions to allow more control over mesh appearance. LEFT_ARM_BAKED and LEFT_LEG_BAKED are intended to help with making mesh avatars where the left and right limbs have different textures. The AUX channels are general purpose, and could be used for body regions not possessed by system avatars (such as wings) or for other purposes. Altogether this gives 11 possible channels for wearables to use for textures, and for the baking service to produce. Universal Wearables New channels aren’t useful unless there is some way to wear items that use those channels To meet this need, a new wearable type called Universal has been added. The Universal wearable has slots corresponding to all 11 of the new and old bake channels. In layering order, universal wearables go between the tattoo and body layers. Setting a mesh to use baked textures You can now apply these textures to the diffuse textures of your avatar’s attachments: Right click on the attachment, and click edit and from the edit face menu select textures. Click the diffuse texture icon to open up the texture picker. The texture picker has an extra radio button mode called 'bake' for selecting server bakes. The 'bake' radio button mode has a dropdown for selecting server bake textures. When an attachment is using a baked texture, the corresponding base mesh region of the system avatar is hidden. If a mesh face is set to show a baked texture but is not attached to an avatar, you will see a default baked texture. If you are using an older viewer without bakes on mesh support, then faces set to show baked textures will also display as the default baked texture, and base mesh regions will not be hidden. The “fallback” textures for the original bake channels. Viewers that don’t support Bakes on Mesh will show these images in place of the baked textures. You will also see these on any non-attachment objects that are set to use Bakes on Mesh. The new bake channels have similar fallback textures. Working with Animesh Animesh objects are treated somewhat differently when attached. Because they have their own skeletons, they are textured independently of the avatar they are attached to. An attached animesh object does not support Bakes on Mesh, and will display any Bakes on Mesh textures using the placeholder textures described above. Step-By-Step Example Here we will convert a system avatar into a simple mesh avatar that uses bakes on mesh: 1. Log in using a Bakes on Mesh enabled viewer. 2. Enable the Develop menu. If not present, go to Me > Preferences, and in the Advanced tab click Show Develop Menu. 3. In the Develop menu, choose Develop > Avatar > Character Tests > Test Male. You will now see a standard system avatar. 4. You will need a mesh avatar to replace this system avatar. In a web browser, bring up https://jira.secondlife.com/browse/BUG-139234 and download the attached file "aditya_90.dae". 5. In the Second Life Viewer, choose Build > Upload > Model and choose the file "aditya_90.dae". In the upload options, check Include skin weight. Set the model name to "aditya_90". 6. Click calculate weights and fee, then upload. You should now have a mesh model in your inventory called "aditya_90". Attach this to yourself by double clicking it in your inventory. 7. At this point you have a mesh, shown with the white default texture, superimposed on your system avatar. Now we need to convert the mesh to use Bakes on Mesh. This will also hide the system avatar as we go. 8. Right click your avatar and pick edit. In the edit dialog, pick “Select Face”. Click the avatar’s chest to select the upper body. 9. In the Texture tab, click the white texture area. 10. Pick the “Bake” texture option and the “BAKED_UPPER” value in the pulldown. Then click OK. 11. Your avatar should now show the upper body correctly textured without excess white material. What you are seeing is the mesh surface textured with the upper body baked texture. The system avatar for the upper body is hidden. 12. Now repeat the process for the other body regions. Select face on the head area and set it to used BAKED_HEAD Select face for each of the eyes and set them to use BAKED_EYES Select face for the lower body and set it to use BAKED_LOWER 13. Getting all the faces selected and modified correctly is a bit tricky. If something gets messed up just try again with any face that gets messed up. At the end the avatar should look like this: 14. The hair looks wrong because it is an attachment that was not built for this mesh. You can get rid of it by right clicking and choosing Detach. At this point, you have a mesh avatar that’s fully configured to use Bakes on Mesh. You can now customize it the same way you would with the system avatar. For example, take off an item of clothing: Or customize something like eye color using the sliders: If you want to return to the system avatar appearance, just detach the mesh:
  3. Jeremy Linden

    Buying and selling Linden dollars

    Buying and selling Linden dollars Inworld On the LindeX How to get Linden dollars without buying them Earning Linden dollars The premium account stipend Common LindeX issues I bought Linden dollars (L$) but my balance hasn't updated I was not charged what expected when I bought Linden dollars (L$) I can't buy anything on the LindeX because of billing and trading limits I can't tell how many Linden dollars I have; it just says "Loading" Is it possible to view transactions older than 30 days? See also In other languages: Deutsch Español Français Italiano 日本語 Português Pусский Türkçe Buying and selling Linden dollars The unit of trade in Second Life is called the Linden dollar or L$. You can purchase Linden dollars both inworld and online on the LindeX. Important: You must have payment method on file in order to purchase Linden dollars. Register a payment method. Inworld To buy Linden dollars in the Second Life Viewer, click the BUY L$ button next to your current Linden dollar balance. In the BUY L$ window, simply enter the number of Linden dollars you want to buy and click Buy Now. Buying Linden dollars inworld yields the same value as a market buy on the Second Life website. On the LindeX The LindeX is the official virtual exchange of Second Life run by Linden Lab where you can: Buy Linden dollars for the current market rate. Make limit buy offers at a requested exchange rate (or better). Sell Linden dollars. For a list of accepted payment methods and currencies, see Billing. All LindeX transactions are subject to transaction fees. Market buy and sell Market buys and sells are the quickest and easiest ways to purchase or sell Linden dollars on the Second Life website. LindeX automatically matches your order with the best exchange rate. The quoted exchange rate includes transaction fees. To set up a market buy: Go to https://secondlife.com/my/lindex/buy.php. Enter either the quantity of Linden Dollars (L$) you wish to buy or the quantity of US Dollars (US$) you wish to spend. Click Place Order. Enter your Second Life password when prompted. To set up a market sell: Go to https://secondlife.com/my/lindex/sell.php. Enter the Quantity of L$ you wish to sell. Click the Sell button. Note: Unlike market buys, market sells do not complete instantly. Limit Buy (Best Rate Buy) and Limit Sell Limit Buys (Best Rate Buy) and sells allow you to specify the amount of Linden dollars and the exchange rate you are willing to accept. LindeX automatically matches up buy and sell offers as they come in. If you are buying, you will be charged immediately for the purchase. The order may be cancelled by going to LindeX Order History. If the order is canceled, the funds will be returned to your Second Life account's US Dollar balance. To set up a Limit Buy: Go to https://secondlife.com/my/lindex/buy.php Under Best Rate Buy, enter the Quantity of L$ you wish to purchase. Next to Exchange Rate in L$ / US$1.00, enter the minimum exchange rate you will accept. Click Place Order. Enter your Second Life password when prompted. To set up a limit sell: Go to https://secondlife.com/my/lindex/sell.php Under Offer to Sell Linden Dollars (Limit Sell), enter the Quantity of L$ you wish to sell. Next to Exchange Rate in L$ / US$1.00, enter the maximum exchange rate you will accept. Click Offer to Sell. If you change your mind about how many Linden dollars you wish to buy or sell, or the rate you are willing to accept, you can cancel an offer in progress on the LindeX: Transaction History page. Note: Because LindeX exchange rates fluctuate, you may have to wait for some time before your Limit Buy (Best Rate Buy) or sell completes at your desired rate. If you set your minimum exchange rate too high, your transaction may be delayed indefinitely. How to get Linden dollars without buying them Earning Linden dollars You can earn Linden dollars by selling goods or offering services to other Residents. If you're interested in becoming a merchant, read about Selling in the Marketplace. Check out the Guide to Jobs in Second Life for a tour through some of the jobs our Residents have come up with. The premium account stipend Premium members get a weekly stipend of L$300. Upgrade your account from basic to premium to begin collecting your stipend. See Premium membership for more information. Common LindeX issues I bought Linden dollars but my balance hasn't updated If you bought Linden Dollars (L$) through the LindeX, they should show up in your balance more or less instantly. If they don't appear after a reasonable wait time, something may be wrong. As a first step, you may want to check the Second Life Blog to see if we're already aware of the problem and working to fix it. Chances are good that if it's something that affects a large number of Residents, we're already on it. If it looks like a problem that only affects you, then open a support case. I was not charged what I expected when I bought Linden dollars The rates quoted on the LindeX are approximate estimates, and not a guarantee of an exact transaction amount. When a market order is placed, the order is filled with the lowest-priced L$ available at the time the order is placed. The market is very active, so an order seen as available might be gone by the time you place a new order. If you'd like to purchase L$ at a specific price, consider placing a limit order. I can't buy anything on the LindeX because of billing and trading limits See Billing and Trading Limits to check your limits and ensure that your difficulties are actually related to your billing and trading limits. Your level will be highlighted if you're logged in. If this does appear to be the difficulty, you may request a review of your account to increase your limits by submitting a support case: Under What type of problem are you having? select Billing. Under Billing, select LindeX Billing and Trading Limits Review Reqest. Fill out the remaining fields as instructed, then click Submit. We'll review your request and get back to you within five business days. I can't tell how many Linden dollars I have; it just says "Loading" Don't panic! If you just logged in and your L$ amount, shown in the upper-right corner of the screen, says "Loading", it just means your L$ balance hasn't been loaded yet and will eventually appear. Sometimes, this is due to server issues, when we're experiencing heavy load and the data can't be retrieved quickly. Remember, while you wait inworld, you can also check your Linden Dollar balance on the Your Account section of the website. Note: This is different from your balance unexpectedly appearing as "L$0", which does in fact mean that all your L$ are gone. To prevent such an unfortunate incident from happening, please familiarize yourself with our Terms of Service. Tips If you have waited five full minutes and your L$ balance still reads as "Loading", you can try the following tricks to try to force your balance to appear: Teleport to another Region. Log out of Second Life, and then log back in, preferably in a different Region. Giving the viewer a second chance to load your information often resolves the problem. Ask a friend to pay you L$1. If you're really nice, give it back afterward! Try bulk uploading a single image, sound, or animation. Make sure only to try to upload one item! Each attempt costs you L$10. Obviously we don't expect you to spend large sums of Linden dollars in order to find out how many you have; if your problem persists, you should file a help ticket via our Support Portal. Is it possible to view transactions older than 30 days? Second Life Residents with a Basic account may only view transactions up to 30 days old. However, Premium members can view transactions up to 90 days old. You can also download all currently viewable transactions as an Excel spreadsheet for later reference. To download your transaction history: Go to https://secondlife.com/account/transactions.php In the Date Range field, choose choose a range that starts at the earliest possible date Click the View button View your transactions or download them in CSV, XML, or XLS format. I have sold Linden dollars. How do I transfer my money out of Second Life? You may choose to withdraw your US dollar balance via PayPal or bank wire. To process a credit transfer, go to Process Credit. For more information about your options and limitations, see Account Balance. See also LindeX™ Exchange: Billing and Trading Limits
  4. Jeremy Linden

    Shared Media

    Adding shared media to an object Using the build tools Drag and drop Next steps Showing shared media at the correct aspect ratio What works? Finding and applying the media's dimensions Aligning the media Entering the aspect ratio Navigating shared media Trying out Shared Media navigation Adding shared media to an object You can add web-based media content to the surface of any objects you are allowed to modify. To add media to an object: Using the build tools Right-click the object and choose Edit. Choose Select Face in the build tools window. Click one face of your object. For example, if your object is a cube, click the side of the cube on which you wish to display your media. Click the Texture tab of the build tools window. Click the Materials dropdown and choose Media. Click the Choose button. In the General tab of the Media Settings window, enter your media's URL in the Home Page field. Click Apply, then OK. Close the build tools window. Important: Make sure to apply your media to only one face of the object! Rendering the same media multiple times can needlessly cause severe performance and bandwidth problems for Residents who view your object. Drag and drop You can also drag and drop URLs and favicons from your favorite web browser onto a prim to add Shared Media. More about this feature is shown here. Next steps To start viewing your media, click the media-enabled surface of your object once. A set of media controls appears, and your media loads. From this point forward, you can interact with your media as though you are viewing it with a standard web browser. Tip: To use Flash, popularly used in a wide variety of media from YouTube to interactive games to collaboration webapps, you need to download and install Flash. Showing shared media at the correct aspect ratio Shared Media is setup to show square media. However, you can change this to fit any aspect ratio. There are three key things you need to know: The media's exact dimensions in pixels. The offset alignment of the media — calculated with an Align button. The aspect ratio of the media — easily calculated using a tool, as we'll see. What works? Content that can undergo this process includes but is not limited to: Direct links to a supported image type, like an animated GIF, JPG, or PNG. Rich interactive media like Flash that's isolated on a page. This technique is likely to fail if there's a page with a Flash media embedded in the middle of whole bunch of other stuff, but usually works if the Flash media is the only thing on the page. data: URIs that fall under the above. data: URIs save you time by letting you show content without having to upload a webpage to a server. Note: At this time, it is not possible to play embedded .mp4 files in Second Life using Shared Media. Watch this easy video tutorial to see how it all works in action, then as-needed, follow the text steps below: Finding and applying the media's dimensions First, view the media in an external web browser. If it's an image, most browsers show the size in pixels (like 500x375) in the title bar. If it's Flash media or something else, try viewing the page source (usually available as a context menu option if you right-click the page). Try this example and look for where it says height="433" width="720". Specified dimensions are highly typical in Flash media embed code. Once you have those dimensions, in the Second Life Viewer: Right-click the object and choose Edit. In the Build Tools window that appears, click the Texture tab. Click the Select face radio button and click the face of the object where your media is displayed Click the Choose button. The Materials/Media dropdown must be set to Media in order to see this button. Under the Media Settings window's General tab, uncheck Auto Scale Media on Face of Object. Enter the exact size in the Size fields. Click OK. Note: If you later re-enable Auto Scale Media on Face of Object, it uses your defined Size as a starting point. Therefore, if you set a very small Size, Second Life attempts to properly scale your media's aspect ratio using that small size. Aligning the media This is easy. Back in the Texture tab of the Build Tools window, click Align. The media aligns itself to "hug" the full face of the prim. If it doesn't, there may be elements on the media's source page that interfere with positioning. Entering the aspect ratio In your web browser, do a pixels-to-meters conversion: Open a calculator such as the Aspect Ratio Calculator or the Continuum Javascript Ratio Calculator. In one set of boxes, enter the pixel dimensions of the media you used earlier. In the other set of boxes, enter one of the desired dimensions of the object. The calculator gives you the other number. Back in the Viewer: In the Object tab of the Build Tools window, enter that second set of metric numbers. The object resizes and the media should appear at the right aspect ratio without undesired squashing or stretching. If you're interested in tweaking your content futher, you could make a Shared Media template. Navigating shared media Some objects in Second Life can display web-based media content, much like a common web browser. If you are already comfortable browsing the web, Shared Media controls should be easy to learn. Trying out Shared Media navigation Find a media-enabled object. These objects are easily identified by the media controls that appear when your mouse cursor moves over them. You can also use one of your own media-enabled objects. Click the media once to give it focus. You must click the media itself, and not another part of the same object. Notice the navigation controls that appear: Back and forward buttons: Cycle through previously visited pages. Home button: Returns the media to this object's home URL. Refresh/stop button: Reloads the current page or stops the loading of a page that is in progress. Address bar: Navigate to any URL by typing it into this bar. Magnifying glass/right arrow button: The magnifying glass automatically positions your camera in front of the media, then changes to the right arrow button, which returns your camera view to your avatar. Window button: Opens the current URL in an external web browser. Try visiting several of your favorite websites to get a feel for how web content is presented in Second Life. Any web pages you view are fully interactive, meaning you can click any links and type into any text fields you see! Note: The creator of a shared media object can disable navigation controls and keyboard and mouse interactivity on it.
  5. Jeremy Linden

    How to use Adobe Flash in Second Life Viewer 4.0 and later

    Starting with Second Life Viewer 4.0, the internal web browser of the Second Life Viewer has been updated to use the Chromium Embedded Framework. This allows content creators to use a much wider array of web technologies in their products for Second Life, including Adobe Flash. However, in order to use Flash in the Second Life Viewer, you must first install a specific version of the Adobe Flash Player on your computer. Installing the Adobe Flash Player for use with Second Life To install the Adobe Flash Player on your computer for use with Second Life: Make sure that plugins are enabled in the Second Life Viewer by choosing Me > Preferences from the top menu bar, then clicking the Setup tab of the Preferences window. Enable plugins should be checked. Visit http://get.adobe.com/flashplayer/otherversions/ using your web browser. Under Step 1, select your operating system. Under Step 2, select FP 20 for Opera and Chromium - PPAPI. Click the Download now button to download the Flash Player installer. Run the Adobe Flash Player installer and follow the instructions onscreen to complete the installation. Restart the Second Life Viewer. You may now view Flash content in the Second Life Viewer's web browser, and on Shared Media-enabled objects in the Second Life world. Note: At this time, it is not possible to play embedded .mp4 files in Second Life using the Chromium Embedded Framework.
  6. Jeremy Linden

    Converting Private Regions

    Converting regions Comparison chart How long does a conversion take? You may choose to convert some of your Private Regions from one Private Region type to another. This article covers the different scenarios and costs associated with each possible conversion. Converting regions When converting down from a Full Region or Homestead Region to one or more Homestead or Openspace regions, you are charged the difference in setup fees plus a one-time conversion fee of $100. Once the conversion has taken place, the appropriate new monthly fees apply. Your bill date remains the same as that of the original Region. When converting up from an Openspace Region to a Homestead Region or Full Region, you are charged the difference in setup fees between the two types of Regions. We waive the $100 conversion fee if you are converting up. Once the conversion has taken place, the appropriate new monthly fees apply and the new billing date is an average of the billing dates from your converted regions. If you have multiple Openspaces or Homesteads to convert, each counts contributes its setup value against the price of a full Region. For example, if you want to convert two Openspaces to a Full Region, it costs the set up fee of the Full Region ($600) minus the combined setup fee of each Openspace ($150 + $150), and we waive the conversion fee ($100) : $600 - ($150 + $150) = $300. Examples: Converting 2 Openspace Regions to a Full Region would be $600 - ($150 + $150) = $300 Converting 2 Homestead Regions to a Full Region would be $600 - ($225 + $225) = $150 Important: Conversions which incur a negative balance do not result in a refund for the surplus amount. For example, the math for converting 3 Homestead Regions to a Full Region: is: $600 - ($225 + $225 + $225 ) = -$75, but you don't get a $75 credit for the conversion. Comparison chart Converting UP - conversion fee waived You have Converts to 3 Homesteads 1 Full region 2 Homesteads + $51 charge 1 Full region 1 Homestead + $200 charge 1 Full region 1 Full Region + $251 1 Skill Gaming region Converting UP - including old Openspace Regions You have Converts to 2 Openspaces + $51 1 Full region 1 Openspace +$199 1 Full region 1 Homestead + 1 Openspace + $51 1 Full region 2 Openspace 1 Homestead region Converting DOWN - $100 conversion fee (not included in any other listed charges) You have Converts to 1 Full region + $98 3 Homesteads 1 Full region 2 Homesteads 1 Full region 1 Homestead Converting TO/FROM - $100 conversion fee (not included in any other listed charges) You have Converts to 1 Openspace 1 Homestead How long does a conversion take? You can normally expect your Private Region conversion to take 5-10 business days. Depending on the size of our current conversion queue, your conversion may occasionally take longer than 10 business days, but we do our best to get it done in a timely manner.
  7. Jeremy Linden

    Experiences in Second Life

    What is an experience? Video introduction to experiences How to participate in an experience Allowing a specific experience How to leave an experience Reporting abuse by an experience How to create an experience Editing an experience profile Enabling an experience Experience collaboration LSL features Key Value pairs Adding an experience to a script In other languages: Deutsch Español Français Italiano 日本語 Português What is an experience? In Second Life terminology, an experience is a set of avatar interactions created by one or more scripted objects. With an experience key, creators can build their experiences so that a user only needs to grant avatar permissions once for the entire experience rather than separately for each scripted object within it. These permissions allow the experience to animate your avatar, attach items to your avatar, track your camera, control your camera, teleport your avatar, and alter your movement controls. For example, Linden Realms regularly requires permission to teleport your avatar and attach objects to your avatar and HUD. Rather than asking permission each time it needs to perform one of these actions, it uses experience permissions perform the required actions as many times as needed without pausing while you respond to each permission request. Video introduction to experiences How to participate in an experience Most experiences automatically prompt you to join the experience the first time you interact with them. When this happens you receive a notification informing you of the permissions you will be granting to the experience, and four possible responses: Yes - Grants permissions to the experience and allows it to act upon your avatar without asking for permissions again. After you click Yes, the experience does not need to ask for permissions again until you explicitly leave the experience. No - Temporarily deny permissions to the experience. The next time you interact with the experience, it may ask for permissions again. Block Experience - Permanently deny permissions to the experience. It will not act on your avatar, and will not ask for permissions again. Block Object - Blocks the specific object that asked you for permissions, and temporarily denies permissions to the experience. That object will be muted and will not ask you for permissions again, but other objects in the experience may still request permissions when you interact with them. Allowing a specific experience If you know the name of an experience you would like to join, you can allow permission without first having to interact with any of its scripts: Choose Me > Experiences... from the top menu bar. The Experiences window opens. Click the Search tab of the Experiences window. Enter part or all of the name of the experience into the search field, then click the Go button. Find the name of the experience in the search results, click it, then click the View Profile button at the bottom of the Experiences window. The Experience Profile window opens. In the Experience Profile window, click Allow to allow permissions for that experience. Tip: If your Moderate or Adult-rated experience does not appear in the search results, it may be getting filtered from search results by content rating. Make sure the Max Content Rating dropdown is set to the correct content rating before searching. How to leave an experience To leave an experience by revoking its permissions, you may either Forget or Block it: Choose Me > Experiences... from the top menu bar. The Experiences window opens. Click the Allowed tab on the Experiences window. Find the name of the experience you wish to leave, and click its name. The Experience Profile window opens. In the Experience Profile window, click either Forget or Block. Tip: If you choose to Forget an experience, it may ask for permissions again the next time you interact with it. If you choose to Block it, the experience cannot ask you for permissions again until you unblock it on the Blocked tab of the Experiences window. Reporting abuse by an experience We take abuse very seriously. If you feel an experience has been abusive or has malicious intent, you can click the Report Abuse button in the Experience window (accessed by choosing Me > Experiences from the top menu bar). A screenshot, object owner, and the Experience Key are automatically filled into the report. You may also add a summary or details of the abusive behavior in the highlighted field. For more information on how to file abuse reports, see Filing an abuse report. How to create an experience In order to create an experience, you must first obtain an experience key from Linden Lab. Experience keys uniquely identify your experience and allow you to use the powerful experience functions in LSL. Abusive experiences may also be reported by experience key, allowing Linden Lab's customer support team to investigate and manage the situation accordingly. Experience keys are only available to Premium members. To acquire a key you must have an experience-enabled viewer, such as the official Second Life Viewer. In the Second Life Viewer: Choose Me > Experiences from the top menu bar to open the Experiences window. Click the Owned tab. Click the Acquire an Experience button. Once acquired, you can see your new Experience under the Owned tab of the Experiences window. For more information, check out the Experience Tools forum to see what our early adopters encountered and had to say. Editing an experience profile Once you have an experience, you can view by choosing Me > Experiences > Owned from the top menu bar. As the owner, this experience will also be present in the Admin and Contributor tabs. You can edit the experience profile by clicking on the experience name in the list, then clicking on the Edit button, which is visible on the profile. Only the experience owner can change the group associated with an experience, but all other editable fields may be set by any experience administrator. The Name and Description fields should meet the requirements for a G rating and are filtered for objectionable words. Enabling an experience An experience may be enabled at the estate level or the parcel level by adding it to the Allowed list for the estate or parcel. Estates also have Key Experiences which are similar to Allowed in that the experience may run on the estate but provide some additional tools for non-public estates. When an experience is set to Key for a private estate, Residents who have opted in to the experience may enter the estate, and remain in the estate as long as they continue to participate in the Experience. Additionally, if the Resident attempts to teleport into the estate without participating in the experience they will receive a notice that informs them they are not allowed to enter the estate. Key Experiences and estate access Note that Key Experiences are searchable by the public and override normal estate access settings; anyone participating in the Key Experience can visit the experience's Estate, regardless of estate's access settings. For this reason, we recommend that developers of Key Experiences run their experiences as Allowed while testing in order to maintain privacy. Allowed experiences do not override Estate access lists, an can be set to Key when they are ready for public participation. Experience collaboration To enable others besides the experience owner to create scripts for the experience, the owner can set a group in the experience profile. Anyone in that group with the Experience Contributor power can then create scripts for the experience. Additionally, anyone with the Experience Admin power can update the profile (with the exception of the group). Use caution when assigning a group to an experience as anyone who can assign powers to members effectively has the ability to control who can contribute to the experience. LSL features The experiences introduce several new LSL functions, events and constants that allow creators to manage permissions and interact with a database in order to store information. The list of new LSL calls and code examples can be found on the Second Life wiki at: https://wiki.secondlife.com/wiki/Category:Experience_Tools. LSL scripts must be specifically compiled for an experience in order to make use of experience-related LSL functions. The bottom of the LSL editor in the Second Life Viewer includes a checkbox for Use Experience and a dropdown for selecting which of your experience keys you wish the script to use. Key Value pairs In addition to the permissions request feature, Experience Tools allows experience creators to write scripts that can store persistent key-value pairs to support their experience logic. For example, key value pairs allow experience scripts to store experience-related data (e.g. health points, experience points, quest status, etc) in key-value pairs associated with their experience. For specific usage information, see the Experience Tools category on the Second Life wiki: https://wiki.secondlife.com/wiki/Category:Experience_Tools. Adding an experience to a script When you open the script editor there is a checkbox labeled Use Experience. When checked, a dropdown menu appears with a list of experiences which you can contribute to. Adding, removing or changing the experience requires saving the script. You can open the profile of the selected experience by pressing the arrow button next to the name of the experience.
  8. Jeremy Linden

    Installing Second Life on Windows

    Here is a set of step-by-step instructions on how to install the Second Life Viewer once you have downloaded the Second Life Viewer installer, either through the registration process or from the downloads page: 1. On most web browsers, the Second Life installer appears at the bottom of your browser window immediately after downloading. 2. Right-click the installer in your browser window and choose Open. 3. If you are prompted to allow Second Life Setup to make changes to your device, choose Yes. 4. Select a language for the installer and click OK. 5. Choose where to install Second Life on your computer. Click Install to begin the installation. 6. Second Life launches automatically when it is finished installing. To log in, enter the username and password you chose during registration, then click the Log In button. 7. Your first stop after logging in is Learning Island. Follow the signs and hints to find the exit portal (shown here). Along the way, you will learn how to move your avatar and look around. Once you go through the exit portal, you'll be transported to Social Island where you can meet other Second Life Residents. Note: If you ever need to download the installer again, you can always get the latest version of the Second Life Viewer installer from https://secondlife.com/support/downloads/.
  9. Jeremy Linden

    Installing Second Life on macOS

    Here is a set of step-by-step instructions on how to install the Second Life Viewer once you have downloaded the Second Life Viewer installer, either through the registration process or from the downloads page: 1. On most web browsers, the Second Life installer appears at the bottom of your browser window immediately after downloading. 2. Right-click the installer in your browser window and choose Open. 3. Drag the Second Life logo onto your Applications folder to begin installation. 4. If you are asked if you want to continue, click Open. 5. Second Life launches automatically when it is finished installing. To log in, enter the username and password you chose during registration, then click the Log In button. 6. If Second Life does not launch automatically, or when you want to launch it at a later time, you can find and launch the Second Life Viewer in your Applications. 7. Your first stop after logging in is Learning Island. Follow the signs and hints to find the exit portal (shown here). Along the way, you will learn how to move your avatar and look around. Once you go through the exit portal, you'll be transported to Social Island where you can meet other Second Life Residents. Note: If you ever need to download the installer again, you can always get the latest version of the Second Life Viewer installer from https://secondlife.com/support/downloads/.
  10. Jeremy Linden

    About the Second Life Destination Guide

    General information Information for landholders and other stakeholders How venues and content are selected Newcomer friendly Editor's picks and popular places Adult-rated areas Submission guidelines Image specifications Inworld photography resources Contact the Linden Lab editors General information The Second Life Destination Guide highlights some of the best inworld locations and Resident creations. For new and existing Residents alike, it is the place to go to explore and discover what's most exciting in Second Life. Linden Lab keeps the Destination Guide fresh with regular updates, so check back frequently! Venues and content featured in the Destination Guide are not paid placements. The best way to promote a venue, event or business is through inworld Search or the classifieds. The Destination Guide is available several different ways: Directly on the Web at http://secondlife.com/destinations. In the Second Life Viewer: Click in the toolbar (by default, this button is in the bottom toolbar). The DESTINATIONS window appears, displaying the categories of destinations; click through and then click on a destination to teleport there. Click to open the Second Life Search window. Then click the Destination Guide tab and search or peruse the incredible variety of locations and events! Information for landholders and other stakeholders Currently, the best way for a Resident to promote a venue, event or business is through inworld search or the classifieds. We encourage all venue owners to review the guidelines at the Search FAQ for information on how to maximize your presence using inworld Search. Venues and content featured in the Destination Guide are not paid placements. However, we welcome Resident suggestions for cool spots to feature. Some entries included in the Guide are also surfaced on the website for Residents exploring SecondLife.com for the first time. You can submit a venue for consideration on the Destination Guide Suggestion Page. Be sure to follow the submission guidelines below. Note: By nominating a venue, you authorize Linden Lab to use its content. Journalists, publishers, filmmakers, and others interested in Second Life often contact Linden Lab for images of Second Life. Linden Lab may direct these parties to the Destination Guide for promotional shots. How venues and content are selected Selections for inclusion are at the sole discretion of Linden Lab. Criteria favoring selection: The venue is a high-quality implementation of the Second Life experience. The venue appeals broadly to the Second Life community, including new Residents. The venue is exceptional or unique. The venue is being promoted outside Second Life and is participating in the inSL logo program, if appropriate. The venue has a real and active community. The submission includes a compelling and visually interesting screenshot. The submitted description text accurately describes the location. Criteria weighing against selection: The venue or one like it has been included before. The venue has been warned for failure to comply with some aspect of the Terms of Service. The venue and/or submitted screenshot appears to contain unlicensed, copyrighted and/or trademarked content that may not be authorized by the rights holder. The venue is currently violating the Terms of Service through use of bots, campers, illegal gambling, or mainland Adult content. The submitted screenshot contains promotion text over the main image. The submitted description text includes lists of keywords and/or incoherent or inaccurate text. Newcomer friendly If you wish to be eligible for inclusion in the Newcomer Friendly Spots category of the Destination Guide, please consider whether your venue meets some of the following suggested guidelines: Is the landing point (and any immediate surrounding areas) optimized for new residents? For example, is it set correctly so arriving visitors land at the right spot? Also, do navigation tools like teleporters route people to the right place? If some of your key attractions are not in the immediate vicinity of the landing point, be sure to include clear signage or arrows that point visitors in the right direction. We recommend including calls-to-action for nearby activities and games so that newcomers can easily find fun things to do. Avoid use of "insider" language or instructions that may be confusing to someone accessing Second Life as a new Resident. Is the venue arrival experience free of unsolicited group invites, excessive notecards and other inventory offers? These notifications are confusing to many new Residents, who are unfamiliar with how groups and inventory work in Second Life. Consider how your venue design and its surroundings will be experienced by someone who is unfamiliar with Second Life. For example, do seats use one-click sit actions? Do other interactive objects, like vehicles, work? (We recommend that you test them using an alt account to make sure non-owners can use them, too.) Are there clear pointers to get further help with Second Life? For example, a scripted sign that links to Second Life Answers community help. Does the venue have an active and welcoming community within close proximity of the landing point? Editors' picks and popular places You can nominate venues for inclusion in the Editors' Picks or Popular Places categories on the Destination Guide Suggestion Page. Editors' Picks features venues that highlight some of the best architecture, activities, communities and/or creative efforts in Second Life. The features are refreshed periodically. Popular Places features venues frequently populated with real people, communities and conversations. This list is periodically refreshed but does not reflect real-time traffic and activity, nor does it aim to reflect the most popular places in Second Life. Every effort is made to include venues that adhere to Linden Lab’s policies on traffic bots and camping. Adult-rated areas Second Life’s Destination Guide aims to include a wide variety of communities and venues, including those in regions with Adult ratings. However, as a globally available service, Second Life is subject to many regional restrictions that prohibit advertising or promotion for some types of content and services, such as escorts and explicit content, including nudity. Because content listed in the Destination Guide can be seen by users of all ages and in all territories, no descriptions — regardless of rating — should contain explicit or overtly sexual language or imagery. Linden Lab’s guidelines for inclusion of adult-rated content in the Destination Guide aim to be consistent with the search-industry standards for advertising and search-engine promotion, as seen in these published guidelines by Google, Microsoft and Yahoo: Google AdWords Adult Content Guidelines Bing Ads Adult Content Guidelines Yahoo!/Gemini Adult Content Guidelines As with all Destination Guide submissions, each entry is subject to review and editing by Linden Lab editorial staff. For more information on Second Life and Maturity Ratings, see Second Life Maturity Ratings page in the Knowledge Base and the Adult_Content_FAQ in the wiki. Submission guidelines You may suggest a destination using the form if: You personally own the parcel. You belong to the group that owns the parcel. You are on the access list of the Private Region that contains the parcel. The parcel belongs to Governor Linden and is set in ABOUT LAND > OPTIONS tab as a Hangout. The parcel belongs to a friend and is set in ABOUT LAND > OPTIONS tab as a Hangout. The parcel is 512m2 or larger. Suggested venues must comply with all of the following: Community Standards Trademark Guidelines Terms of Service DMCA policy Snapshot and machinima Policy Warning: Do not suggest content that is copyrighted or otherwise subject to another party's proprietary rights (including privacy, publicity, trademark, and trade secret rights) unless you own the rights or have the owner's permission. Content determined to infringe upon intellectual property rights is removed from our website and services. Residents are limited to two suggestions per month. You can also email the Destination Guide editors your suggestions. Please include a link to your image that meets the submission criteria below: Image specifications The quality and aesthetic composition of your image helps persuade Residents to visit your suggested inworld location, so submit a well-composed screenshot that captures the creativity, community and/or aesthetic beauty of your venue. Do not layer or embed any text or logos within the photo itself. You have an opportunity to add descriptive text separately in the Description field of the entry form. Focus on specific attractions you want visitors to see first. Specifically, if you're submitting an image for a store, generally emphasize your products rather than the store building. For example, if you make clothes, snapshot your avatar in a flattering pose wearing one of your dresses. Or if you have an attractive and creative vendor display, use that. If you've been selling in Second Life for awhile, you likely already have product photos as part of your branding that you can repurpose to save you time. However, an exception applies if your store is an attraction itself, like it's in a beautiful forest worth exploring. The Destination Guide submission form asks you to include a link to a web-hosted screenshot of your venue. Your image can be hosted on any photo-sharing or web-hosting site, such as Flickr or Photobucket. Use JPG format with the dimensions of 657 width by 394 height, in pixels. For example (see on Flickr? Be sure to include the full URL (ending in .jpg) to the web-hosted screenshot for your listing. Please note that the Destination Guide user suggestion form may reject images that do not meet this exact criteria. If you use Flickr to host your image, make sure to include the proper image URL (ending in .jpg) in the form. In some cases, Linden Lab editors may re-shoot images to improve visual clarity or composition, but we strongly prefer you submit quality images to begin with. Note: If you receive a form error when you try to submit your suggested destination, please email the Linden Lab editors. Include the submission suggestion and the info requested in the form (title, description, SLurl link) along with the image as an attachment. Inworld photography resources If you're unfamiliar with taking inworld photos, check out the following resources that offer tips and best practices: Guide to High-Quality Photography by Torley Linden. Taking high-res snapshots by Strawberry Singh. The Checklist is comprehensive photo shoot preparation, by Cajsa Lilliehook. Second Life Flickr Group includes many pictures from other Residents. And of course, look at existing Destination Guide submissions to see what your fellow Residents and the Linden Lab editors have done. Text specifications The submission form asks you for descriptive text of up to 400 typed characters. Destination Guide uses third-person voice, so avoid use of first-person language (such as I, we, our and my). Also, please refrain from using overly-hyped or promotion-heavy language; Destination Guide entries should be informative rather than overtly promotional in nature. Lists of keywords are not acceptable as descriptive text. Linden Lab reserves the right to edit material for length and clarity. Contact the Linden Lab editors For questions or update requests to existing entries, or to report an error — like a wrong SLurl or place that's gone — contact the Linden Lab editors via email. Please note that we are not able to respond to every inquiry, however we welcome all comments, feedback and suggestions.
  11. Jeremy Linden

    Fatturazione

    In altre lingue Panoramica Perché è necessario fornire informazioni per l'addebito? Politiche aziendali sugli addebiti per Second Life Abbonamento Premium Tariffe uso terreno Tariffe per Regioni private Aste Affitto regioni Cambio dollari Linden Come visualizzare o modificare le informazioni relative agli addebiti Aggiunta di un nuovo metodo di pagamento Associare i metodi di pagamento ai tipi di pagamento Cambiare le informazioni memorizzate relative ai pagamenti IVA e modifica della nazione di addebito Valute e metodi di pagamento accettati PayPal Skrill Cronologia delle transazioni Cronologia dell’account LindeX Tariffe terreni Addebiti per terreni posseduti Regioni private Proprietà sulla terraferma Come evitare i problemi di addebito più comuni Generali Carte di credito PayPal Utilizzo di PayPal Come impostare il pagamento tramite PayPal Come contattare l'assistenza Linden Lab per gli addebiti Problemi più comuni e risposte a domande frequenti Non riesco ad aggiornare le informazioni per il pagamento Ho riscontrato problemi durante il pagamento: cosa succederà? Ho acquistato qualcosa in US$, ma non visualizzo ancora l'oggetto Viene visualizzato un messaggio di "non autorizzato" quando inserisco le informazioni per l'addebito Perché ho ricevuto un addebito di 1.00 $ sulla mia carta di credito? Problemi con American Express Perché mi è stata addebitata una tariffa aggiuntiva per la transazione? Problemi con carte prepagate e carte regalo Si verifica un errore quando cerco di effettuare un acquisto nel Mercato usando la mia carta di credito oppure il mio accout PayPal Panoramica Perché è necessario fornire informazioni per l'addebito? Con un account Basic hai accesso completo a Second Life e non è necessario fornire una carta di credito o un account PayPal. Se decidi di aggiungere una carta di credito o un account verificato PayPal puoi: Ricevere un account Premium. Possedere terreno. Acquistare e vendere dollari Linden. Politiche aziendali sugli addebiti per Second Life Leggi interamente le Politiche aziendali sugli addebiti per Second Life, accessibili anche dai Termini del servizio. Linden Lab® addebiterà denaro sul tuo account solo in alcune circostanze specifiche. L'ammontare viene dedotto per primo dal saldo in dollari USA (USD), quindi dalla carta di credito o account PayPal se il saldo in USD non fosse sufficiente. Quando inizi una transazione, puoi scegliere di non considerare il saldo in USD e addebitare l'intero importo sul tuo metodo di pagamento, facendo clic su "NON UTILIZZARE". Abbonamento Premium Gli account Premium ricevono gli addebiti secondo il piano di pagamento selezionato. A seconda del piano, gli addebiti possono essere mensili, trimestrali o annuali. Consulta il tuo Riepilogo Account per informazioni sulle spese attuali. Per cambiarle, consulta la pagina Cambia livello abbonamento. Tariffe uso terreno Le tariffe per l'uso del terreno (dette anche livello) sono un addebito mensile variabile che aumenta in base alla quantità di terreno che possiedi in Second Life. Per maggiori informazioni sulle tariffe per l'uso del terreno, consulta la pagina Prezzi terreni e Tariffe uso terreno. Le tariffe per l'uso del terreno non sono incluse nelle tariffe per le regioni private. Tariffe per Regioni private Oltre all'addebito iniziale per l'acquisto della regione privata, i proprietari di una regione privata devono pagare una tariffa mensile a Linden Lab. Le tariffe per le regioni private vengono addebitate direttamente alla carta di credito o all'account PayPal, e sono separate dalle tariffe per l'uso del terreno. Consulta Acquistare regioni private per confrontare le tariffe per le regioni private. Nota: le tariffe per le Regioni private non includono l'IVA. Visita il Portale terreni per maggiori informazioni sui tipi di terreno e sui prezzi, incluso l'accesso ai siti Vendita terreni e Aste. Per alcune modifiche alle regioni sono dovute tariffe aggiuntive, ad esempio nel caso di cambio di nome, spostamento o conversione a un tipo di regione diverso; per maggiori informazioni consulta Gestione delle regioni private. Aste Alcune aste di terreni vengono denominate in dollari USA. A chi vince l'asta viene addebitato un ammontare una tantum, ma se l'ulteriore quantità di terreno causa un aumento del Livello terreno, le Tariffe per l'uso del terreno potrebbero aumentare. Per maggiori informazioni sulle aste per i terreni in Second Life, consulta la pagina FAQ aste. Affitto regioni Puoi affittare un'intera regione per un breve periodo di tempo. Il costo dell'affitto di un'intera regione è di 4000 L$ al giorno, e il totale deve essere pagato il primo giorno del periodo di affitto. Notare che questo prezzo è indicato in Dollari Linden (L$) invece di dollari USA. Per maggiori informazioni sull'affitto delle Regioni, visita il Portale terreni. Cambio dollari Linden Tutti i Residenti possono convertire dollari USA in Dollari Linden (L$) nel Cambio dollari Linden (LindeX). Gli addebiti LindeX vengono generati in ciascuna transazione e si riceve un addebito solo quando si decide di eseguire una conversione di valuta. Si possono anche acquistare dollari Linden nel mondo virtuale facendo clic sul pulsante Compra L$ a fianco all'indicazione del saldo in dollari Linden. Per maggiori informazioni sulle tariffe per le transazioni in LindeX, consulta la pagina LindeX: tariffe. Alcune società che emettono carte di credito addebitano una piccola somma per pagamenti in una valuta diversa da quella in cui è stata emessa la carta. Se ti trovi negli Stati Uniti e ti viene addebitata una tariffa per la transazione in valuta per l'uso della tua carta di credito, prova a cancellare e inserire nuovamente il metodo di pagamento per provare a risolvere il problema. Altrimenti contatta la tua banca per informazioni relative alle tariffe. Attenzione: se noti addebiti sospetti o inattesi sulla carta di credito oppure sull'account PayPal che sembrano provenire da Linden Lab, raccogli tutte le informazioni disponibili e invia una richiesta di assistenza al reparto addebiti per permetterci di esaminare il problema. Come visualizzare o modificare le informazioni relative agli addebiti Per visualizzare le informazioni per l'addebito, visita la pagina Informazioni per l'addebito sul sito Second Life. Nota: per motivi di sicurezza, puoi visualizzare solo il tipo di carta associata con il tuo account e le quattro ultime cifre del numero. Il numero completo non è visibile. Sulla pagina Informazioni per l'addebito puoi visualizzare il saldo corrente in dollari Linden (L$) e in dollari USA, visualizzare e aggiungere il metodo di pagamento in dollari USA per l'account e impostare i metodi di pagamento da utilizzare per i vari tipi di acquisto. Aggiunta di un nuovo metodo di pagamento Per aggiungere una carta di credito, un account PayPal o Skrill all'account di Second Life, fai clic su Aggiungi una carta di credito, Aggiungi un account Paypal, o Aggiungi un account Skrill. Segui le istruzioni sullo schermo per impostare un addebito con PayPal o Skrill, oppure inserisci le informazioni necessarie relative alla carta di credito. Dopo aver aggiunto un metodo di pagamento, viene salvato nell'account e può essere associato con vari tipi di pagamento. Vedi la sezione seguente per maggiori informazioni. Puoi anche aggiungere un nuovo metodo di pagamento durante la transazione, quando selezioni un metodo di pagamento. Se aggiungi in questo modo una carta di credito, un account PayPal, o un account Skrill, viene associato automaticamente al tipo di pagamento effettuato. Associare i metodi di pagamento ai tipi di pagamento Puoi specificare il metodo di pagamento da utilizzare per ciascuno dei seguenti tipi di pagamento: Acquisto di L$ all'interno del Viewer Acquisto di L$ sul Web Acquisto di terreno, abbonamento Premium, tariffe ricorrenti Per associare un metodo di pagamento, passa alla sezione Come stai pagando della pagina Informazioni per l'addebito e clicca su Cambia a fianco al tipo di pagamento che vorresti utilizzare, quindi seleziona il metodo di pagamento desiderato dall'elenco visualizzato. Puoi rimuovere questo collegamento in qualunque momento facendo clic sul pulsante Cambia situato a fianco al metodo di pagamento, e togliendo la spunta alle caselle accanto ai tipi di pagamenti associati. Puoi anche cambiare il metodo di pagamento associato durante una transazione selezionando un altro metodo di pagamento o aggiungendone uno nuovo per quella transazione. Cambiare le informazioni memorizzate relative ai pagamenti Per cambiare le informazioni memorizzate relative a uno dei metodi di pagamento sarà necessario cancellarlo e reinserirlo. Per cancellare un metodo di pagamento memorizzato, fai clic su Rimuovi a fianco al metodo di pagamento nella pagina Informazioni per l'addebito. IVA e modifica della nazione di addebito I metodi di pagamento disponibili dipendono dalla nazione selezionata. In genere non dovrebbe essere necessario cambiare la nazione di addebito, tranne nel caso in cui si viaggi o si traslochi in una nazione diversa. Per cambiare la nazione di addebito, clicca sul pulsante Cambia a fianco al nome della nazione nella pagina Informazioni per l'addebito. Se la nazione di addebito fa parte dell'Unione Europea, potrebbe essere necessaria la riscossione dell'imposta sul valore aggiunto (IVA). Se sei una società o un rivenditore, oppure se aggiungi valore a Second Life prima di fornirlo a un cliente, puoi fornire il numero di partita IVA emesso nell'UE per essere escluso da questa riscossione. Se viene indicato "Soggetto a IVA" sotto il nome della nazione nella pagina Informazioni per l'addebito, puoi aggiungere la tua esenzione facendo clic su Aggiungi esenzione IVA e fornendo il numero di partita IVA. Per maggiori informazioni, consulta la pagina risposte a domande frequenti sull'IVA Valute e metodi di pagamento accettati Puoi usare i seguenti metodi di pagamento con Second Life: Visa American Express MasterCard Delta Online (solo per chi non risiede negli USA) JCB Diners Club Discover (solo per chi risiede negli USA) Visa Electron (solo per chi non risiede negli USA) PayPal Skrill Le valute accettate per i pagamenti includono: CAD, AUD, JPY, EUR, GBP per chi non risiede negli USA, e USD per chi risiede negli USA. Nota: prima di effettuare pagamenti in valuta diversa dal dollaro USA, con un metodo di pagamento selezionato prima del 7 dicembre 2011, potrebbe essere necessario cancellarlo e aggiungerlo nuovamente. PayPal Per un elenco completo delle valute utilizzabili con PayPal, visita il loro sito ufficiale e visualizza la pagina sulle valute. Il saldo PayPal dev'essere in USD per essere utilizzato nei pagamenti su Second Life. Puoi convertire il tuo saldo in USD sul sito paypal.com (PayPal potrebbe imporre delle commissioni sul cambio). Skrill Skrill offre diverse opzioni di pagamento tra cui Visa, Mastercard e American Express, oltre a più di 100 opzioni di pagamento locali elencate nella loro pagina Opzioni di pagamento. Per un elenco completo delle valute accettate da Skrill, visita il loro sito ufficiale e visualizza la pagina Valute disponibili. Cronologia delle transazioni Puoi visualizzare la cronologia delle transazioni in due modi dalla pagina dell'account sul sito di Second Life: Account > Cronologia delle transazioni in L$ Visualizza le transazioni in dollari Linden (L$) per l’intervallo di date selezionato (fino a un massimo di 30 giorni). Puoi anche scaricare i dati in formato XLS (Excel) e XLM. Cambio Linden > Gestisci > Cronologia ordini LindeX Visualizza: Il saldo in dollari Linden e in dollari USA per l’account. I limiti di compravendita restanti per LindeX™ per le prossime 24 ore e per i prossimi 30 giorni. I limiti di addebito per l’account per le prossime 24 ore e per i prossimi 30 giorni. La cronologia delle transazioni LindeX™ Exchange, inclusi ordini attivi e non (ordini di acquisto o di vendita con limite massimo non eseguiti). Cronologia dell’account Seleziona Account > Cronologia dell'account/estratti conto nella barra laterale della pagina dell'account di Second Life per accedere alla cronologia del tuo account. In questa pagina vengono visualizzate tutte le transazioni per l’account per i 45 giorni precedenti che siano state effettuate utilizzando valuta del mondo reale. LindeX Per gli acquisti di dollari Linden su LindeX, vengono visualizzate due voci: una che corrisponde all’acquisto di L$ e una che corrisponde all’ammontare della transazione. Per esempio, questo è corretto: Giorno/ora ID di conferma Nota Importo Saldo finale 17/08/2010 08.41.22 102230685019 Pagamento cliente ($7.75) $23.23 17/08/2010 08.41.22 - Acquisto valuta LindeX $7.75 $30.94 A seconda della temporizzazione è possibile che vengano visualizzati in ordine inverso. Per esempio, anche questo è corretto: Giorno/ora ID di conferma Nota Importo Saldo finale 17/08/2010 08.41.22 - Acquisto valuta LindeX $7.75 $30.94 17/08/2010 08.41.22 102230685019 Pagamento cliente ($7.75) $23.23 Tariffe terreni Se acquisti del terreno e paghi le tariffe per la manutenzione del terreno o per l'account premium, vengono visualizzate tre voci: Una voce per il pagamento Una voce per l’acquisto Una voce per l’eventuale addebito dell’IVA. Giorno/ora ID di conferma Nota Importo Saldo finale 09/09/2010 09:42:18 - Nuovo terreno (Proprietà: Nuovo terreno) $1,029.00 $0.00 09/09/2010 09:42:18 - Addebito IVA per il Regno Unito al 17,50% $180.07 ($1,029.00) 09/09/2010 09:42:18 102234890171 Pagamento di 814,49 GBP, Visa che termina con 1038 ($1,209.07) ($1,209.07) Come nei casi precedenti, le voci possono essere visualizzate in qualunque ordine e la colonna a destra può essere diversa. Addebiti per terreni posseduti Regioni private Così come con tutte le transazioni in US$, le tariffe di impostazione delle regioni private (isole) vengono addebitate utilizzando prima l'eventuale saldo in US$ presente nell'account e quindi il metodo di pagamento associato all'acquisto di pagamento. Se usi PayPal, potrebbe essere necessario modificare l'importo massimo addebitabile. Vedi la sezione seguente per istruzioni al riguardo. Se usi una carta di credito, potrebbe essere necessario preavvisare il fornitore della carta di credito indicando l'acquisto che stai per effettuare. Puoi anche pagare le Regioni private tramite bonifico bancario. Consulta Saldo account per maggiori informazioni. Proprietà sulla terraferma Sulla terraferma, l'addebito è basato sull'utilizzo di picco durante i precedenti 30 giorni. Come indicato nella pagina Tariffe uso terreno: Dopo l'addebito della tariffa, l'utilizzo di picco viene riportato all'ammontare corrente di terreno posseduto o donato a un gruppo. Vengono considerati tutti i terreni posseduti o donati durante i 30 giorni precedenti, a prescindere dalla durata del periodo in cui è stato posseduto. Le tariffe dell'account, che sono indipendenti dall'addebito per i terreni sul continente, sono basate sulla data di attivazione dell'account e vengono pagate in anticipo. Come evitare i problemi di addebito più comuni Ecco le cause più comuni di problemi di addebito e i passi da seguire per risolverli. Generali Controlla che le informazioni per il pagamento siano state memorizzate prima di cercare di effettuare un acquisto. Per le transazioni con Linden Lab si deve specificare un metodo di pagamento da addebitare quando si effettua un acquisto o un pagamento. Carte di credito Ecco alcuni motivi comuni per cui si potrebbero avere problemi con la carta di credito: Il numero di carta di credito non è stato inserito correttamente. Non hai inserito l'indirizzo di fatturazione oppure non lo hai inserito correttamente. L'indirizzo deve corrispondere a quello a cui viene inviato l'estratto conto. Non hai inserito esattamente il nome indicato sulla carta. Pagina Informazioni per l'addebito. La carta di credito non è inclusa nell'elenco di metodi di pagamento accettati (vedi sopra) Non hai digitato il codice CVV (3 cifre sul retro oppure 4 cifre sul fronte della carta AmEx) oppure non lo hai digitato correttamente. La carta è scaduta oppure la data di scadenza non è stata inserita correttamente. Non ci sono fondi sufficienti nel conto della carta di credito per la convalida. Per verificare che la carta di credito sia valida, viene inviata una richiesta di autorizzazione di addebito di 1,00 US$. Non si tratta di un addebito ma la carta deve avere almeno 1,00 US$ disponibili per completare la convalida. È stato raggiunto il limite di addebito massimo mensile, e/o non possono essere autorizzate ulteriori transazioni dalla banca che ha emesso la carta. La banca che ha emesso la carta non ha preapprovato le transazioni con Linden Research, Inc. Contatta la banca per risolvere il problema. Per i membri residenti fuori dagli USA, la carta potrebbe non essere utilizzabile per transazioni internazionali (succede spesso con la carta Visa Electron). Se nessuna delle opzioni precedenti fa al caso tuo, contatta il fornitore della carta di credito per determinare la causa del problema. Puoi anche contattare l'assistenza Linden Lab per gli addebiti. PayPal Spesso l'accordo iniziale non può essere impostato perché l'account PayPal non è un account verificato. Per usare l'account PayPal con Linden Lab è necessario che venga verificato e che possa effettuare bonifici immediati. Linden Lab non accetta pagamenti con assegno tramite PayPal perché non vengono elaborati rapidamente, impedendo l'invio immediato dei beni e dei servizi virtuali. Per questo motivo è necessario aver associato una carta di credito al proprio account PayPal come modalità di pagamento secondaria, O effettuare il pagamento con il saldo PayPal in USD. Senza un saldo sufficiente in USD sull'account PayPal, sarà possibile utilizzarlo solo se collegato a un conto bancario. Notare che gli addebiti mensili sono limitati per impostazione predefinita a un totale massimo di 250,00 US$ in PayPal. Tale valore può essere aumentato o diminuito facilmente. Per maggiori informazioni, consulta la sezione Utilizzo di PayPal. Utilizzo di PayPal Come impostare il pagamento tramite PayPal Segui i passaggi seguenti: Accedi al tuo account PayPal. Fai clic sulla scheda My Account (Il mio account). Fai clic sulla sottoscheda Profile (Profilo). Passa alla sezione My Money (I miei soldi). Nella sezione My preapproved payments (I miei pagamenti preapprovati) fai clic su Update (Aggiorna). Se hai accordi di addebito con Linden Research, selezionali e cancellali. Torna nuovamente alla sottoscheda Profile (Profilo). Nella sezione My personal info (Informazioni personali), aggiorna le informazioni dove necessario (l'accordo con PayPal potrebbe fallire senza darne notifica se non vengono indicati un indirizzo di fatturazione e un indirizzo e-mail). Quindi crea l'accordo PayPal con Linden Lab. Per completare un acquisto è necessario avere fondi disponibili nella fonte Preferred (Preferita), ovvero il saldo PayPal. Se non si dispone di fondi sufficienti nella fonte Preferred (Preferita), il resto del saldo verrà addebitato alla fonte Backup (di riserva), ovvero al conto bancario o alla carta di credito. Nota: per quanto riguarda le password e la sicurezza per PayPal, la pagina in cui si esegue l'accesso a PayPal fa parte del sito di PayPal. Non riceviamo tali informazioni; vengono inviate a PayPal. Come contattare l'assistenza Linden Lab per gli addebiti Per problemi relativi agli addebiti (e non per problemi tecnici), puoi chiamare il team addebiti di Linden Lab ai numeri verdi seguenti: USA/Canada: 800-294-1067 Francia: 0805-101-490 Germania: 800-724-4552 Spagna: 90-083-9074 Regno Unito: 800-086-9081 Brasile: 800-878-3076 Interurbana (numero a pagamento): 703-286-6277 L'assistenza relativa agli addebiti è disponibile 24 ore al giorno 7 giorni alla settimana negli USA, Regno Unito e Canada e 7 giorni alla settimana negli altri paesi elencati in precedenza. Problemi più comuni e risposte a domande frequenti Non riesco ad aggiornare le informazioni per il pagamento Se i metodi di pagamento non vengono aggiornati correttamente, spesso ciò è dovuto alla banca o alla società che ha emesso la carta. Alcune società di carte di credito rifiutano automaticamente o sospendono gli addebiti internazionali (oppure gli addebiti per "giochi online") come misura precauzionale antifrode. Se ti trovi negli USA, cancella e inserisci nuovamente il tuo metodo di pagamento. In questo modo il pagamento viene elaborato attraverso una società nazionale, riducendo così il rischio che la società finanziaria metta in sospeso la transazione. Importante: per l'aggiornamento delle informazioni su carte di credito e debito nei nostri sistemi possono essere necessari fino a un massimo di 30 minuti. Anche se viene mostrato un messaggio che indica che le informazioni sono state aggiornate correttamente, prima di cercare di eseguire un acquisto è necessario attendere fino a un massimo di 30 minuti. Se il metodo di pagamento non viene aggiornato: Se hai aspettato almeno 30 minuti e hai cercato di completare varie transazioni che non hanno avuto successo o se le informazioni sono ancora in attesa di aggiornamento, cancella e reinserisci le informazioni per l'addebito oppure prova un altro metodo di pagamento (carta di credito o debito). Per far ciò: Vai su Il tuo Dashboard. Fai clic su Account. Fai clic su Informazioni per l'addebito. Aggiorna i dati per la fatturazione, quindi fai clic su Invia. Viene mostrato un messaggio che indica se le informazioni sono state aggiornate correttamente. Attendi 30 minuti per ottenere l'approvazione da parte della società che elabora i pagamenti, Dopo il secondo tentativo, se le transazioni continuano a non avere successo o se le informazioni sono ancora in attesa di aggiornamento, contatta la società che ha emesso la carta di credito o debito: Chiedi di parlare direttamente con il reparto rischi e sicurezza. Spiega che desideri autorizzare la tua carta per addebiti da Linden Research e Second Life. Mentre sei al telefono, cancella e inserisci nuovamente le informazioni per l'addebito. La banca o la società che ha emesso la carta dovrebbe notare (e approvare) un addebito di verifica di 1$, che verrà rimborsato. Se continui a non essere in grado di completare una transazione dopo aver seguito i passaggi indicati in precedenza, contatta l'assistenza addebiti Linden Lab come indicato in presedenza. Ho riscontrato problemi durante il pagamento: cosa succederà? Se non siamo in grado di addebitare l'ammontare dovuto sul tuo account, l'account verrà sospeso per 30 giorni. Durante tale periodo puoi visitare la pagina del tuo account, aggiornare le informazioni relative alla carta di credito ed eseguire manualmente l'addebito per riattivare immediatamente il tuo account. Se hai un saldo negativo per più di 30 giorni consecutivi, lo stato del tuo account passa a insolvente: puoi ancora accedere a secondlife.com per estinguere il saldo, ma non potrai accedere ai tuoi account virtuali se sei insolvente. Per maggiori informazioni, vedi le Regole sull'insolvenza. Puoi cambiare lo stato dell'account passando a un account Basic per mantenerlo disponibile senza alcun costo. Nota che se possiedi terreni, l'ammontare relativo viene addebitato a posteriori, per cui potresti incorrere in un ulteriore pagamento prima che terminino gli addebiti. Per evitare ulteriori addebiti devi pagare quanto dovuto per il terreno posseduto e per i livelli di terreno donati. Ho acquistato qualcosa in US$, ma non visualizzo ancora l'oggetto Alcuni addebiti in Second Life devono essere effettuati utilizzando US$. Sono inclusi: Account Premium Livello uso terreno Quando acquisti questi elementi, puoi usarli quasi subito. Quando devono essere addebitate le tariffe per l'uso dei terreni, l'ammontare viene addebitato al tuo account. Il saldo potrebbe essere negativo fino al giorno successivo perché non è stato ancora elaborato dal sistema. In genere l'addebito viene eseguito durante la notte utilizzando il metodo di pagamento memorizzato. Se il sistema sembra indicare erroneamente che non hai pagato qualcosa, inoltra una richiesta di assistenza. Viene visualizzato un messaggio di "non autorizzato" quando inserisco le informazioni per l'addebito La società che ha emesso la carta che cerchi di usare ha rifiutato il tentativo di impostare un accordo per il pagamento. Contattali direttamente per risolvere il problema. Perché ho ricevuto un addebito di 1.00 $ sulla mia carta di credito? Non si tratta di un addebito, è solo un'autorizzazione che abbiamo richiesto alla società che gestisce la carta di credito. Una volta ricevuta l'autorizzazione, confermando così che l'account è valido, essa viene cancellata. Non viene mai addebitato un ammontare pari a 1,00 US$, ma l'estratto conto potrebbe includere tale autorizzazione. L'ammontare potrebbe essere visualizzato come "in attesa" o "autorizzato" per qualche giorno, ma poi sparirà totalmente dall'account. Problemi con American Express Se prevedi di acquistare terreno o L$ attraverso Linden Lab con una carta American Express, dovresti dapprima chiamare la American Express e autorizzare un accordo di addebito con Linden Lab. Dopo che la American Express lo ha attivato, potrai usare la tua carta per acquistare terreno o L$. Perché mi è stata addebitata una tariffa aggiuntiva per la transazione? Quando un pagamento viene completato usando una valuta diversa da quella originale per il metodo di pagamento, la banca potrebbe addebitare una "commissione per transazioni in valuta estera".Questa commissione non viene imposta o incassata da Linden Lab e non possiamo controllarla o revocarla. Se ti trovi negli Stati Uniti e ti viene addebitata una commissione per transazioni in valuta estera per l'uso della tua carta di credito, prova a cancellare e inserire nuovamente il metodo di pagamento visitando https://secondlife.com/account/billing.php. Nella maggior parte dei casi questa procedura interrompe l'addebito di commissioni per transazioni in valuta estera; in caso contrario contatta la società che ha emesso la carta per ulteriori informazioni. Problemi con carte prepagate e carte regalo L'uso di tipi di carte non supportate causa spesso errori nei metodi di pagamento. Attualmente la maggior parte delle carte prepagate non sono compatibili con il nostro sistema, anche se hanno il logo VISA/AMEX/Mastercard, incluse carte acquistate presso negozi, carte di credito ricaricabili e carte assegni emesse da banche. Quando cerco di completare un acquisto con la mia carta di credito o con PayPal ricevo un messaggio di errore che indica che la transazione non può essere completata con il metodo di pagamento selezionato, invita ad acquistare L$ e a tentare di nuovo l'acquisto. Se ricevi un messaggio di errore quando cerchi di usare la tua carta di credito o PayPal per completare un acquisto nel Mercato, prova ad eseguire l'acquisto usando dollari Linden (L$) come metodo di pagamento. Per acquistare altri dollari Linden per completare l'acquisto: In alto a destra nella pagina, fai clic su Acquista L$. Nella casella Dollari Linden (L$), inserisci l'ammontare in dollari Linden necessario per completare l'acquisto. Fai clic su Completa ordine. Torna al Mercato e completa l'acquisto usando i dollari Linden come metodo di pagamento.
  12. Jeremy Linden

    Animated mesh objects (Animesh)

    The user guide for animated mesh objects (code name Animesh) is available on the Second Life Wiki while the project is still in development. See Animesh User Guide on the Second Life Wiki for more details about animated mesh objects.
  13. Jeremy Linden

    Place Pages

    Visiting a Place Page Managing your Place Pages Setting a landing point Hiding a Place Page Using a 360 snapshot as a Hero Image Determining who last edited a Place Page Bulk enabling and disabling Place Pages Want to tell the world about your Second Life land, parcel or region? Now you can with Place Pages, which are Linden-hosted web pages that make it easier than ever to promote and discover your presence in Second Life. Visiting a Place Page To visit a place page, simply click a Place Page URL in the page you’re viewing or paste it into your web browser's address bar. You may also search for a Place Page using the Google search engine by entering your search terms into the Google search bar on the Place Pages front page. While viewing a Place Page, you may learn more about the location, view images and videos, or ultimately visit the location in Second Life by clicking the Visit this location button located on the large image at the top of the page. Note: Upon visiting a place from a Place Page, you appear at either the parcel's landing point or the region's telehub, depending upon whether the Place Page depicts a parcel or a region. If no telehub is set for the region, you appear at the center of the region. Region owners and Estate Managers always appear at the center of their own regions. Place Page features Visit This Location - Click this button to visit the location depicted in the Place Page. Share It - Click to share this place page on Facebook or Twitter. Region Information - Lists information about the Region if this is a Region Place Page, including Name, Owner, Type, Size, and Maturity. Parcel Information - Lists information about the Parcel if this is a Parcel Place Page, including Name, Owner, Type, Size, Maturity, Category, and Region. Report Abuse - Click to file an abuse report against the Place Page. This may be appropriate if the Place Page: is not marked as Mature or Adult content when appropriate, is spam, or infringes your intellectual property rights. View Covenant (optional) - View the Region's covenant in a pop-up frame. This link is available on both Region and Parcel place pages. Upcoming Events (optional) - View and filter a calendar of upcoming events on this land. Click event names to get more details about each event. Items for Sale (optional) - View items currently for sale on the parcel. Click Go next to an item to teleport directly to the item inworld. FOR SALE (optional) - Appears if the land is currently for sale, and lists the sale price. Managing your Place Pages By default, every parcel and region in the Second Life world has a Place Page that is automatically derived from information in the parcel's existing profile. You may edit and embellish a Place Page for any parcel or region you own, or for group-owned parcels for which you have the Toggle 'Show Place in Search' and set category group ability. However, nobody can visit a Place Page unless the parcel's Show Place in Search checkbox is checked in the About Land window. Please note that this is toggled “off” by default, so you’ll need to enable it. To view and edit your place pages: Visit the place pages dashboard at: https://places.secondlife.com and log in using your Second Life credentials. In the upper right of the dashboard, move the mouse over your name and select My Places from the dropdown to view a full list of parcels and regions you own. Choose a region or parcel and click the Edit link next to that land's listing to begin editing the Place Page for that land. Under Details on the Place Page Edit page, fill out the following: Disable this place page - Disables the Place Page so nobody can view it. Show Covenant - Select this box to allow visitors to view the Region's Covenant on your Place Page. Show Items for Sale - Select this box to show items for sale on the parcel, and the inworld location of those items. Sale items may take up to 24 hours to appear on your Place Page. Each sale item must be set to Show in search on the General tab of the object editor window. Items set to Show in search that are not for sale still appear in the list, but are moved to the end of the list and have a cost listed as "Not Available". Show Calendar - Displays an event calendar and a list of upcoming events for the parcel. Visitors can filter events by specific date and click the event's name to learn more about the event. If there are no upcoming events, the calendar and event list are not shown. Title - The title for the Place Page. Typically, this is the name of your land. Tagline - A short, descriptive subtitle, displayed prominently on the "hero" banner at the top of the page. Description - A longer description or profile for the location, displayed below the images on the Place Page. Under the Optional section, you may provide a YouTube link in order to display a video on your Place Page. The Optional section also provides options for you to customize the color of your Place Page's background and font. Under the Hero Image section, choose an image to be the background of the banner at the top of your Place Page. Hero images must be 1980x700 resolution, or else they may be subject to distortion. Under Additional Images, you may choose up to three additional images to display on your Place Page. The images are shown as a slideshow and periodically cycle if not clicked by a user. Additional images must be of 852x486 resolution or they may be subject to distortion. The Region Information section provides statistical information about the land, and cannot be edited in the Place Page Editor. Setting a landing point A landing point is the spot where visitors appear when they teleport to a parcel of land, including teleports that are initiated by clicking the Visit this location button on a place page. Landing points can enhance your visitors' experience by directing them to an appropriate starting location on your land. Because landing points are a property of parcels and are not specific to Place Pages, they can only be set from within the Second Life Viewer and cannot be changed in Place Pages settings. For instructions on how to set the landing point on land that you own, see Managing your parcel - Setting a landing point. Note: When visiting a region's Place Page, visitors appear at the region's telehub. If no telehub is set, they appear at the center of the region. Region owners and Estate Managers always appear at the center of the region, regardless of whether a telehub is set. Hiding a Place Page Place Pages for land parcels are not visible to other Residents unless the land's Show Place in Search checkbox is checked in the About Land window. This box is unchecked by default. You may access the About Land window by visiting the parcel, then choosing World > About land from the top menu bar. If you wish to hide an entire region's Place Page (and Place Pages for all parcels on the region), you may check the Block Land Show in Search checkbox in the Region tab of the Region/Estate window. You may access the Region/Estate window by visiting the region and choosing World > Region/Estate from the top menu bar. Using a 360 snapshot as a Hero Image Note: The 360 snapshot feature is still in a very experimental Project Viewer stage, and is subject to drastic change or removal at any time as development continues. If you have captured a 360 snapshot using the 360 Snapshot Project Viewer, you may upload a captured 360 snapshot in place of your Hero Image: Capture a 360 snapshot to your computer as described in Taking inworld snapshots. Go to https://places.secondlife.com/spherical_zips in your web browser. You must be logged into the Second Life website in order to complete this step. Click the New button, then click Choose File and select the captured 360 snapshot (ending in ".zip") from your computer. Choose one of your places from the Place dropdown. Press the Update button to upload your 360 snapshot to the selected Place Page. An uploaded 360 snapshot replaces the Hero Image for the selected Place Page, allowing visitors to pan around the image for a full 360 degree view of the place where the image was captured. Determining who last edited the Place Page At the very bottom of the Place Page editor is a Last Updated by field that indicates when the page was last edited, and by whom. This can be of use to groups in which multiple officers may have the ability to edit Place Pages for the group's land. Bulk enable and disable Place Pages You can use the Bulk Enable/Disable tool to enable or disable more than one Place Page at a time. To use the Bulk Enable/Disable tool: Visit https://places.secondlife.com/ Click My Places to open a list of your Place Pages. Scroll to the bottom of the page and click the link for Bulk Enable/Disable. On the Bulk Enable/Disable page, you can use the radio buttons in the Edit Status column to Enable or Disable each eligible Place Page. You may use the Enable All or Disable All button to automatically mark all pages accordingly. These changes are not finalized until you click the Update button at the bottom of the page. Click Update to enable and/or disable the marked Place Pages. You are then returned to My Places. Note: To help sort a large number of place paces, you can click the column headings in the Bulk Enable/Disable tool to sort by: Project Name & Description Current Status Edit Status Show in Search You may also use the Search field to look for a specific parcel or set of parcels.
  14. Jeremy Linden

    Land auctions

    Auction requirements Finding a parcel for auction The bidding process Bidding on a parcel What happens next Creating your own auctions In other languages: Deutsch Español Français Italiano 日本語 Português The Land Auctions page is now part of Place Pages. Here you can find a list of Open Auctions, Scheduled Auctions and Recently Closed Auctions. You may browse as much as you'd like without signing up for Second Life. Auction requirements To participate in an auction, you must be a Premium Member (because you must be Premium to own the Mainland that is bought and sold through Auctions). Your account must also have a verified email address and a Linden dollar (L$) balance sufficient to make a bid. Please log into your account on the Second Life website to verify your email address and upgrade your account to Premium. Finding a parcel for auction You can click the top of each column of auction results to sort by Name, Size, Start Time, End Time or Leading Bid. Sort by your desired parameters to help you find a parcel that meets your needs. Once you find a parcel you are interested in, click the listing to visit the parcel’s Place Page. Here you can see additional information, such as the parcel’s maturity rating and region location. It is important to check the parcel’s maturity rating, since this determines who can access your parcel and the types of content that can be located there. You can also click the Visit This Location button to go inworld and check it out. Do you like the location? Does the terrain match your needs? How’s the neighborhood? Just like buying a property in the real world, details matter and may be the key to your happiness! The bidding process Bidding uses an auto-bidding process similar to that used on other auction sites. When an auction is created, the seller sets a minimum bid, a bid increment (a multiple of L$10 between L$10 and L$100), and an end time for the auction. To bid, you must specify the maximum amount of Linden dollars you are willing to bid. If your bid is higher than the current leading bid (or the minimum, if there have not been any bids yet), then the auto-bidding system adds the bid increment amount to the current leading bid until either you or the current leader exceeds their maximum bid; the bidder that remains becomes the new leading bidder at that amount. This is repeated for each new bidder until the auction reaches its end time - at which point the current leading bidder wins the auction. Before you place a bid on a parcel, you must have sufficient Linden dollars (L$) already in your account. You can see your current available account balance shown as Your Balance under the “Place your bid” section. Once you place a successful bid, your maximum bid is immediately taken from your balance and held in escrow until you either win the auction or you are outbid. If you win an auction, the land counts against your land allocation and tier fees. Before you bid, be sure you are comfortable with paying any additional monthly fee ("tiering up") that might be triggered. You can review your land allotment by going to Your Second Life Account. You may bid on land that would put you in a higher tier. The system informs you if winning the auction would modify your tier requirement (note that each auction evaluates this based on your current land holdings; if you are bidding in multiple auctions, the land amounts from the other auctions will not be used in the tier calculation). Groups may not participate in auctions either as buyers or sellers. You must bid as an individual, and the land ownership is set to the winner as an individual. Once the auction is over and the land ownership has changed, you may deed it to a Group like any other parcel, but note that your tier obligation may be affected by even the brief period of individual ownership. Bidding on a parcel Choose the maximum amount of Linden dollars (L$) you are comfortable bidding, then enter your bid and press Submit Bid. Once you place your bid, you’ll see a bid confirmation page: If this is not what you intended to bid or you’ve changed your mind, do not click the Submit button. Close the browser window, go Back in your browser, or click Cancel. If you agree and want to move forward, click Submit to submit your bid. You can now see the Auction Place Page and your bidding status. To view your auctions activity, return to the main auctions page and click View my auction activity. Here you can see any open auctions in which you’re participating and any past auction bids (If some entries appear to be missing, you may be viewing an old version of the page; try clicking your browser's Refresh or Reload button). Once you have bid, you cannot decrease your bid amount. The only way to exit an auction where you are the leading bidder is for someone to outbid you. What happens next During the bidding process you receive email updates when you place a bid, when you are outbid, when someone unsuccessfully bids against you, and (if you are fortunate) when you have won. There can be unpredictable delays in email transmission, so you may want to occasionally visit View my auction activity to check the status of your auctions. If you are the leading bidder, all you have to do is wait for the auction to close. If you placed a maximum winning bid and win the auction for a lower amount, the difference is refunded. If you are outbid, we send you an email and return the escrowed funds to your balance. If you would like to bid again to increase your bid, you can do that through View my auction activity. If that really was the most you were willing to spend, there’s nothing more you need to do. “I’m a winner!” Congratulations, you’ve successfully won your auction! Ownership of the parcel is set to you, the auction winner, within an hour after the end of the auction. If there is a problem with the ownership, contact Second Life Support. You can use the Visit This Location button on your closed auction page to get back to your new parcel. Creating your own auctions Soon it will be possible for you to create auctions to sell mainland parcels you own, as long as the parcel is owned individually and not by a group. You will be able to set the parameters of the auction: start and end times, minimum bid, and bid increment. If the auction attracts bidders, at the end time the winner gets the land automatically and the winning bid amount less the Auction Commission fee (15%) is automatically transferred to your balance. For more information about land auctions in Second Life, please read our Auctions FAQ.
  15. Jeremy Linden

    Auctions FAQ

    Registration May I browse listings without registering for Second Life? How do I register for Second Life? Second Life Auctions and "My Account" Can anyone in Second Life buy land in the auctions? Does the land I win in auction count against my land allocation? Can I bid on land if it would put me in a higher land tier? Can I bid with L$ that I don't have? Bidding How do I bid? How do I increase my bid? Why doesn't my bid show up online after I bid? How will I know if my bid is no longer winning? How will I know if I win? How can I view all bids I've submitted? Why did a bid from earlier today beat my bid? Can I submit a bid offline? What if an auction ends with no bids? Collecting Your New Land How will I know when I can take possession of the land? How do I take possession? Is it possible to avoid tiering up by releasing other land before confirming a new higher tier? Resolving Auction Problems What if I bid in an auction and realize I have made a mistake? Who do I contact if I have a problem? In other languages: Deutsch Español Français Italiano 日本語 Português For a walkthrough of the auctions feature, see Land auctions. Registration May I browse listings without registering for Second Life? You may browse as much as you'd like without signing up for Second Life. In order to bid on an auction, you will need to have an active Premium Second Life account with verified billing information and a verified email address. Please login to Your Account on the Second Life website to verify your email address and upgrade your account to a Premium account today! How do I register for Second Life? Visit Join Second Life to register for a Second Life account; basic account creation is free, so you can explore land before you upgrade. Second Life Auctions and "My Account" Can anyone in Second Life buy land in the auctions? No. Only residents that have Premium memberships are eligible to participate in auctions. Your account must also have a Verified email address and a Linden balance sufficient to make a bid. Does the land I win in auction count against my land allocation? Yes. Before you bid, be sure you are comfortable with paying any additional monthly fee ("tiering up") that might be triggered. You can review your land allotment by going to Your Second Life Account. Can I bid on land if it would put me in a higher land tier? Yes. You will automatically be assigned to the tier (possibly increasing your monthly billing amount) when you win. The auction will inform you if winning the auction will modify your tier requirement (but note that each auction evaluates this independently; if you are bidding in multiple auctions, they will not take that into account). Can I bid with L$ that I don't have? No, you must have the Lindens available in your account at the time of bidding because if you submit a new high bid, your maximum bid amount is held in escrow until you are either outbid or you win the auction. Bidding How do I bid? After you review the listing information for the item that interests you, click on Bid on This Property. Enter your maximum bid, and then click Confirm. How do I increase my bid? To increase your bid, go to My Auction Activity & choose the bid you want to increase. You can only increase your bid if you are not currently the leading bidder. Can I decrease my maximum bid? Once you have bid, you cannot decrease your bid amount. The only way to exit an auction where you are the leading bid is for someone to outbid you. Why doesn't my bid show up online after I bid? My Auction Activity should show your bid as soon as it is entered. If it doesn't appear, you may be viewing an old version of the page. Try clicking your browser's Refresh or Reload buttons. How will I know if my bid is no longer winning? We will send you an email and return your escrowed funds when you are outbid. However, there can be unpredictable delays in email transmission. We suggest that you regularly visit our Web site to check your bidding activity on the My Auction Activity page. How will I know if I win? We will notify you by email if you win. How can I view all bids I've submitted? Go to My Auction Activity page and use the filter to find your previous bids. Why did a bid from earlier today beat my bid? If your maximum bid is for exactly the same amount as some earlier bidders maximum, the earlier bidder wins (if their maximum is higher, their bid will be increased to your maximum plus the bid increment). Can I submit a bid offline? No. Only online bids can be made. What if an auction ends with no bids? The original owner retains ownership of the parcel and is responsible for any tier owed on it. Collecting Your New Land How will I know when I can take possession of the land? Ownership of the parcel should be set to the winner within an hour after the end of the auction. If there is a problem with the ownership, contact Support. How do I take possession? The parcel will be assigned to you inworld once the auction ends. Is it possible to avoid tiering up by releasing other land before confirming a new higher tier? To avoid the possibility of higher tier charges, reduce your land use prior to participating in an auction. Land won in auction will be delivered to the winning account and will affect peak land use immediately. Resolving Auction Problems What if I bid in an auction and realize I have made a mistake? Please bid carefully. All bids are final and can not be cancelled. The only way you can leave an active auction where you have bid is if you are outbid. Who do I contact if I have a problem? You should file a ticket through the Support Portal at Second Life Support.
  16. Jeremy Linden

    Shopping in the Second Life Marketplace

    Finding items to buy Using boolean search operators Determining usage requirements Determining whether an item contains mesh content Adding items to your cart and giving gifts Giving gifts Editing your cart and paying After you buy Items delivered to the Received items folder Viewing your order history Unreceived and accidentally discarded items Writing a review Flagging an item on the Marketplace Email notification settings In other languages: Deutsch Español Français Italiano 日本語 Português Finding items to buy The Second Life Marketplace is the place to buy an amazing assortment of virtual items sold by fellow Residents. The Marketplace fee and listing policies govern the types of items for sale, as well as advertising, fees, and other guidelines for using the Marketplace. To start shopping in the Second Life Marketplace: Go to marketplace.secondlife.com. If you're not already logged into secondlife.com, click Sign In in the upper-right. Enter your Second Life name and password, and click Login. You can look for items you wish to purchase in several ways: By using the search box at the top of the page. By browsing the Categories and Communities on the left. By scrolling through the Featured Items. Important: You must be age verified to view Adult content both inworld and on the Marketplace. In addition, you must adjust your maturity preferences to access both Moderate and Adult content. For more information, see Maturity ratings and Age-restricted content. To search for something specific: Enter keywords in the search bar at the top of the page. You can use the boolean operators AND, OR, and NOT to refine your search. As you type, the search bar attempts to automatically complete your entry based on current marketplace listings. If desired, click the All categories dropdown to specify a category. Select your preferred option from the Show maturity levels dropdown. Press the Enter key or click Search. Items matching your search parameters are displayed on the right. Tip: To search for a particular merchant or store, click the Merchants/Stores tab. Once you have located the store, click Search this store to search only within that store. Using boolean search operators Boolean operators are simple words such as AND, OR, and NOT that can be used to either combine or exclude specific words in a search, which can help to achieve more accurate search results. Here is a short guide on how and when to use each available operator: AND - Narrows your search by requiring both words to be included in each search result. For example, a search of "red AND green" returns only results containing both the words "red" and "green". OR - Broadens your search by only requiring one of the words to appear in each result. For example, a search of "boats OR planes" returns results containing: only the word "boats", only the word "planes", or both the words "boats" and "planes" NOT - Narrows your search by excluding results that contain the words after the NOT operator. For example, "summer NOT winter" returns results that contain the word "summer" but does not show any results containing the word "winter". Boolean search operators must always be written in CAPITAL LETTERS in order to be recognized by the Second Life Marketplace search. Determining usage requirements Some purchases may require certain conditions for use. For example, a prefabricated building requires that you own land upon which to place it. Some purchases may also come inside boxes, which require a specific un-boxing procedure as described in Opening boxes. Usage requirements can be found on the right side of all item listings in the Second Life Marketplace: Use It Now: This item will be delivered directly to you or a friend in Second Life, unpacked and ready to use. No land or sandbox required. Unpacking Required: This item requires you to find a place in Second Life (such as a sandbox) to unpack and use it. See Opening boxes for additional information. Land Required: This item requires that you have access to land in Second Life in order to unpack and use it. In addition to these usage requirements, you may also see a message stating, "This item contains wearable items for your avatar," indicating that the product contains one or more attachments or clothing items. Determining whether an item contains mesh content Second Life Viewer 3.0 or higher is required in order to view mesh content. Furthermore, any object that is partially or fully composed of mesh content has a land impact based on prim equivalents, which are determined by calculating the actual impact of the object on computing resources, rather than by simply counting the number of prims in an object. You can determine whether an object on the Marketplace contains Mesh by checking the right side of the listing, underneath Permissions. If the object contains mesh, there is an indicator stating either Mesh: Partial Mesh or Mesh: 100% Mesh. If the object does not contain mesh, this indicator does not appear. Adding items to your cart and giving gifts To add an item to your cart: Click the item you would like to buy to see the item's detailed description. Click Add to Cart or Buy Now. Add to Cart saves your purchase to your cart for later payment and delivery. You can keep shopping for more items. Add to Cart as Gift saves your purchase to your cart as a gift for another Resident. The item must cost L$1 or more for this button to appear. See Giving gifts below for more information about giving gifts. Buy Now takes you directly to the checkout screen but does not affect or purchase the other items already in your cart. Giving gifts If you want to send an item to another Resident as a gift: Follow the steps above to find the right gift. Click on the item and select Add to Cart As Gift. Enter the recipient's Second Life first name and last name and click Find Resident. Important: If the recipient has only a username, not a first name and last name, enter the username. The system will show the name as "username Resident." A gift message window appears. If you would like to include a gift message, enter one here. Click Finished. The gift is now in your cart for later payment and delivery. Editing your cart and paying When you've finished adding the items you want to buy to your cart, click the Cart button in the upper-right. For each item, you can choose to: Remove it from your cart by clicking the Remove From Cart link below the item name. Buy more or fewer of the same item by changing the number in the Qty box and clicking Update quantities. You can also update the quantity of individual items by clicking the update link next to that line item. Change the gift message (if it's a gift). Once your cart is edited to your satisfaction: Click the Check out button. Review your invoice, then click Buy now to purchase the items using your Linden dollar (L$) balance.. Tip: While reviewing your invoice, you may click More payment options to add or select an alternate payment method such as a credit card or PayPal account. Note: When you use PayPal or a credit card to make a Marketplace purchase, your Transaction History shows a debit or credit originating from "Commerce Linden" or "Marketplace Linden." After you buy Items delivered to the Received items folder After purchasing an item, log into Second Life. You will see a Received items section at the bottom of your Inventory window. Click it to expand the Received items pane and see items and folders you have recently received: You may drag received items and folders from the Received items pane to one of your existing inventory folders. If you are using a third-party viewer, the Received items pane appears as an inventory folder named Received items. If your purchase was packaged in a box for delivery, you need to open the box before you can use the item.Learn about opening boxes. If you bought clothing or other items to attach to your avatar, see Avatar attachments to learn how to use them. Viewing your order history You can see what you've purchased in your order history: Log into the Marketplace. Click My Marketplace > My Account. On the left, select Order history. You can also check other account-specific information here. Unreceived and accidentally discarded items Has it been more than 24 hours since you ordered? If so, contact the merchant, explain what happened, and politely request redelivery of the item. If it has been less than 24 hours, please be patient and check again later. If the merchant doesn't respond, you can submit a support case requesting redelivery. Make sure to include the order number and the exact name of the undelivered item(s). Note: If an item purchased on the Marketplace using PayPal or a credit card is not successfully delivered to you, the credit or debit will not appear in your transaction history, and the merchant will have no record of the purchase. Simply try to purchase the item again. If you accidentally discard an item, contact the merchant, explain what happened, and politely request redelivery of the item. Often the merchant will understand and redeliver, especially if the item in question isn't "no-copy." Unfortunately, Marketplace deliveries, unlike items sent manually from another avatar, are completely discarded and can't be retrieved from the Trash. Writing a review To write a review for an item you bought: Open your order history. Click Review Product in the order description for the item. Select the number of stars you want to give to that item, give your review a title, and write your review. Click Post your review. Tips for writing relevant and helpful reviews can be found at Writing Item Reviews on the Marketplace. Flagging an item on the Marketplace If you find merchandise on the Marketplace that you think is in violation of the Marketplace listing policies, please flag it for review by customer support. To flag an item: View the listing. Click Flag this item on the right. In the Reason for Flag dropdown, select your reason for flagging the item. In the Detailed Reason dropdown, select a more detailed reason. Click Flag to flag the item. Email notification settings You can change the types of email notifications you receive from the Second Life Marketplace: Visit http://marketplace.secondlife.com. If you are not already signed in, click Sign in in the top right corner of the page. Click My Marketplace at the top of the page, then select My account from the dropdown menu. Click Email settings on the left side of the My account page. On the Email settings page, under Shopping Notifications, click On or Off next to each type of email notification to set your notification preference. As a shopper on the Second Life Marketplace, you may receive the following types of email notifications: Order confirmation Gift notification Redelivery notification Revenue distribution notification Revenue distribution addition/removal notification
  17. Jeremy Linden

    Buying clothing that fits your avatar

    Avatar types Which clothing fits which avatar types? Determining your avatar type General tips: Try on a piece of classic avatar clothing and see if it appears correctly Information for merchants How to label your clothing for sale Marketplace instructions Why create a brand to support clothing fit for your custom avatar? Example situations for clothing merchants In other languages: Deutsch Español Français Português Italiano 日本語 As Second Life has evolved, so have the avatars that inhabit the Second Life world. With the introduction of fitted mesh technology for avatars, it has become more complicated to determine whether or not a piece of clothing will display properly on your own avatar. This article will help you to determine whether your avatar is a Classic avatar, Standard mesh avatar, or a custom/branded avatar, and which types of clothing will fit each. Avatar types For the purposes of fitting clothing, avatars can be classified into three categories: Classic - Classic avatars are the original default Second Life avatars. They have a modifiable humanoid shape, and can wear clothing in the form of textures and attachments added to that shape. Most of a classic avatar's appearance and clothing can be modified by pressing the Appearance button in the Second Life Viewer, but cannot take advantage of newer graphical features such as normal and specular maps. Standard mesh - A standard mesh avatar is a classic avatar that is wearing a rigged mesh attachment, usually a full-body avatar, and whose classic body is hidden by a full body alpha mask. It is classified as "standard" if it was created using the standard fitted mesh model available on the Second Life wiki. Custom/branded - A custom avatar is a classic avatar that is hidden by a full body alpha mask and is wearing a customized rigged mesh attachment or attachments that otherwise replace the classic avatar body. These avatars can come in a wide variety of shapes and sizes, and each model typically requires clothing specifically designed to work with such an avatar. Which clothing fits which avatar types? Clothing may be labeled in one of the following ways to indicate which types of avatars it is most likely to be compatible with: Classic only - The "layer-based" textured clothing applied directly to classic avatars. This clothing type only displays properly on classic avatars and is rendered completely invisible by the alpha mask worn by most mesh avatars. Mesh only - An attachment that is designed to appear as clothing on a standard mesh avatar. It may appear to be a layer-based texture, but does not work properly on classic avatars. Mesh only clothing must be created outside Second Life in a 3D modeling tool. Classic/Mesh - Attachments primarily designed for standard mesh avatars that can be made to work on a classic avatar. In order to be classified as classic/mesh, the clothing must include an appropriate alpha mask designed to hide the affected parts of a classic avatar. Branded - A catch-all term meant to encompass the many possible custom avatar designs. Such avatars can typically only wear clothing specifically designed for that specific avatar; therefore each custom designed avatar and its compatible clothing may be considered a "brand". Likewise, clothing designed for a custom avatar shape should not be expected to work properly with classic or standard mesh avatars, or even other custom avatars. Determining your avatar type If you are new to Second Life or rigged mesh avatars, you may have a difficult time trying to determine which type of avatar you are currently using. Here are some tips on determining whether you have a classic, standard mesh, or custom mesh avatar: General tips: Check the name of your avatar or any notecards delivered with the avatar for details on how it was created and what type of clothing may be compatible with it. Ask the merchant who sold the avatar which type of clothing works best with it. Try on a piece of classic avatar clothing and see if it appears correctly When all else fails, there are a few procedures you can try in order to determine which type of avatar you have. Every avatar in Second Life has access to a shared library of items, some of which are outfits composed of clothing for classic avatars. By trying on some classic clothing and observing the results, you can find out whether you have a classic avatar: Log into Second Life and open your inventory by clicking the Inventory button. Find the Library folder in the Inventory window and expand it by clicking the triangular arrow next to it. Expand the Clothing folder in the library. Expand the Male Shape & Outfit folder inside the Clothing folder. Click the item called Boy Next Door Shirt and then press the Wear button at the bottom of the Inventory window. The shirt is then applied to your classic avatar shape. If you have a classic avatar, a gray shirt with blue stripes should appear on your avatar; if you have a mesh or custom avatar, the shirt will not appear on your avatar or may be partially obscured by the avatar's mesh body. Determining whether you have either a mesh or custom avatar can be more difficult, since both are composed of 3D models created outside Second Life and use similar techniques for hiding the default classic avatar. When standard mesh avatars become available in the inventory library, you may use clothing from those outfits in a technique similar to the method described above for determining whether you have a classic avatar. Information for merchants How to label your clothing for sale In order to help shoppers find clothing that properly fits their avatars, merchants can label their merchandise as described above in Which clothing fits which avatar types? Clothing for custom avatars should be similarly labeled by the seller as being compatible with a particular avatar brand. Marketplace instructions The Second Life Marketplace also provides fields for merchants to mark their clothing as compatible with classic, mesh, or branded avatars. To edit these fields as a Marketplace merchant: Click My Marketplace and choose Merchant Home. On the left side of the page, click Manage listings. For each clothing or accessory item you sell under Manage listings, click Actions and choose Edit. On the Edit Item Listing page, you may check boxes under Clothing Works With for clothing that is compatible with Classic Avatars or Mesh Avatars. If you are selling a custom avatar, or clothing that works with a specific custom avatar, you can provide that avatar's brand name under Custom Avatar Brand and provide a URL with brand information under Brand URL. Why create a brand to support clothing fit for your custom avatar? Mesh avatars that are not built using the standard mesh model provided by Linden Lab can usually only wear clothing specifically designed for that custom avatar. By creating a recognizable brand for each custom avatar you sell, you can help your customers identify which clothing and accessories will work with your products. Branding could be described as a way to group together custom avatars and their compatible accessories in order to prevent customer confusion about what clothing will fit their avatars. For example, if a merchant sells a custom avatar called Paper Panda, customers should look for clothing and accessories marked as compatible with the Paper Panda brand. Attempts to wear clothing designed for classic, standard mesh, or other custom avatars would most likely yield disappointing results and wasted Linden dollars (L$). Example situations for clothing merchants The following examples cover some of the possible situations merchants may face when selling an item of clothing in Second Life, and provide suggestions on how to handle communicating what type of avatars each clothing item will fit. If the clothing was developed inworld by clicking Edit my Outfit: On the Marketplace, mark this clothing as Classic avatars only. Inworld, convey that this clothing item only works on Classic avatars. In the clothing folder name, include the words "Classic avatars only" or similar. Linden Lab recommends this practice to help customers find compatible items in their inventories. If the clothing was designed to fit the standard fitted mesh shape and you do not wish to make the clothing work on classic avatars or create the necessary alpha masks: On the Second Life Marketplace, mark the clothing as Mesh avatars only. Inworld, convey that this clothing only works on mesh avatars In the folder name, include the words "Mesh avatars only". LL recommends this practice to help customers find compatible items in their inventories. If the clothing was designed to fit the standard fitted mesh shape, and has also been tested on a classic avatar with appropriate alpha masks to make the clothing look correct: On the Second Life Marketplace, mark this clothing as Classic and Mesh avatars. Inworld, convey that this clothing works with both mesh and classic avatars, provided that classic avatars use the included alpha masks. In the folder name, include the words "Classic and mesh avatars". LL recommends this practice to help customers find compatible items in their inventories. We do not recommend using the words "all avatars" because this clothing will not necessarily work with custom avatars, and may not work with avatar types introduced by Linden Lab in the future. If the clothing is mesh but was not designed to fit the standard mesh shape, and comes in preset sizes to match the variable size of classic avatars, including alpha masks where necessary: Some rigged mesh clothing pre-dates the fitted mesh feature in Second Life and has special sizing considerations. Merchants should take any steps they feel necessary to communicate proper fit for this type of clothing. Often, this type of clothing has been designed to fit classic avatars only. On the Second Life Marketplace, mark this clothing as Classic avatars only. Inworld, convey that this clothing only works on classic avatars. In the folder name, include the words "Classic avatars only". Linden Lab recommends this practice to help customers find compatible items in their inventories. If the clothing was created for a specific custom avatar: On the Second Life marketplace, mark this clothing as Custom and convey which brand the clothing is intended for. Inworld, convey which brand the clothing is for. In the clothing folder name, and/or in a notecard, include information the customer needs in order to locate the branded avatar.
  18. Jeremy Linden

    World Map and Mini-Map

    Using the World Map Legend Other map functions Navigation beacon Tracking your friends Teleport to a landmark Region search Copy SLurl to clipboard Using the Mini-Map Using the world map The world map helps you explore Second Life by finding other Residents, land sales, and points of interest. Pan around the map by clicking and dragging on it. Click a place to set a destination beacon you can follow after you close the map. To dismiss the beacon, click the red arrow that points to it or right-click the mini-map and choose Stop Tracking. Double-click a place to teleport there. Legend Me Shows your location on the map. Click to center the map view on your location. Person Another Resident. Infohub A place to socialize and find information. Land sale Yellow blocks - For sale by a Resident owner. Purple blocks - Land for auction. Home Shows your home location. Click to teleport home. Events Resident-run events come in three maturity rating levels: General, Moderate, and Adult. Select which maturity levels you want to see on the map. You can only see events whose maturity matches your preference settings. Choose Me > Preferences to set your maturity preference. To show Adult events, you must verify that you are at least 18 years old. Other map functions The World Map has several other useful functions for exploring and navigating Second Life. You can track your friends' whereabouts, teleport to one of your landmarked locations, or teleport directly to a region by name! Navigation beacon When you set a destination on the world map, it appears as a red circle. At the same time, a vertical red beacon appears inworld to guide you to your destination. The beacon is most useful when you teleport into a region that is using a telehub; you may not land at the location you desired, use the beacon to guide you the rest of the way. To clear your current destination/beacon, press the Clear button on the map or click on the beacon arrow. Tracking your friends You can track your friends' location inworld if they have chosen to allow it. Click the My Friends Online dropdown and choose the friend you want to find. The avatar's location appears on your map as a red destination marker. To allow a friend to see your location on the map: Open your friend's profile Click on the gear icon. Click Permissions. Select the See me on the map checkbox. Tip: It is possible to teleport directly to your friend's location by pressing the Teleport button. However, it is good etiquette to respect your friends' privacy by IMing first. Teleporting to another Resident's location unannounced is considered very impolite! Teleport to a landmark To teleport to a landmark: Click the My Landmarks dropdown Choose a landmark from the list to mark your destination Click Teleport to travel there instantly. If you teleport into a region that is using a telehub, you may need to use the navigation beacon to reach your final destination. Region search To search for a region by name: Type part of its name in the text field next to the Find button. Click the Search button. The results show all matching region names Click on one of the names shown in the list to center the map here. Click Teleport to teleport there immediately. If the region has a designated telehub, you will arrive there; otherwise, you will go to the center of the region. To arrive at a specific location in a region: Search for the region name and select it from the search results as described above Type the coordinates into the Location boxes Click Teleport. Copy SLurl to clipboard Click Copy SLurl to clipboard to copy the SLurl link of your current destination to your computer's clipboard. You can use SLurl links to post Second Life locations on web pages, in chat, or emails. For more information see SLurls. Using the Mini-Map The Mini-Map helps you navigate around Second Life. To view the Mini-Map, select World > Mini-Map or click the button in the toolbar.
  19. Jeremy Linden

    Textures and alpha channels

    Saving textures Texture icons Alpha channels How to use alpha channels and get clothing templates Saving textures You can export any fully-permissive texture from Second Life and save it to your hard drive (or other storage medium). Fully-permissive means you must have ALL Modify, Copy, and Resell/Give away (transfer) rights for the texture. You can check this by right-clicking a texture in your inventory and selecting Properties. Example of a fully-permissive texture: By default, textures you upload yourself, whether it's via File menu > Upload Image or the Snapshot Preview's Save to your inventory (L$10) mode, are fully-permissive for you. So here's how to do it: Double-click the texture in inventory to view it. Go to File > Save Texture As. Give it a name (it doesn't auto-copy the name of the texture), and save it to a directory. If you go to that directory on your computer, you should see a texture.tga file. The TGA file format can also be used to upload textures into Second Life. Most graphics editors are capable of viewing TGA, and there are some free ones, like FastStone or XnView, which can convert into other formats too. This video tutorial shows you how the above steps work in action: Save textures to disk from Torley on Vimeo. In any case, once the texture's on your local disk, you're free to edit it, then re-upload it back into Second Life if you want. You can upload them to a photo-sharing website like Flickr, which has a lot of Second Life pictures in many groups. Texture icons All textures have two icons, and they function the same, but the icon denotes how the texture got into Second Life. If you use File > Upload Image, the resulting texture has this icon and ends up in the Textures folder () and looks like this: And if you take an inworld snapshot (Snapshot button, choose Save to your inventory ($L10), then click Save (L$10)), the resulting texture has this icon and ends up in the Photo Album folder () and looks like this: One other difference is, if someone else sends you a snapshot with the latter icon, it'll end up in the Textures folder. Alpha channels Transparency information in TGA and PNG textures, which can be uploaded with the Second Life Viewer, is stored as a grid of grayscale data called an alpha channel. The alpha channel's pixel values, ranging from black to white, determine the texture's degree of transparency. Transparent textures are used to create organic shapes such as flames, trees, clothing with ripped fabric — just about anything where visibly boxy dimensions are undesirable. How to use alpha channels and get clothing templates Different image editors have different specific implementations. Consult your preferred paint program's manual for guidance, and try to find knowledgeable people who have created the kind of image you want to make. Most image editors have forums or other social networks dedicated to getting the most out of their product. Alpha channels are a critical part of advanced clothing creation. The Texture Tools and Clothing Tutorials pages are good resources to help you get started. For more information, see the SL Creation Forums and Second Life Answers.
  20. Jeremy Linden

    Avatar attachments

    Adding attachments to your avatar Editing attachments Removing attachments from your avatar Any object in your inventory can be attached to your avatar and worn as part of an outfit. Examples of attachments include customized hair, jewelry, shoes, weapons, and other accessories. Attachments may contain scripts, but they do not count against a land parcel's object limit. Adding attachments to your avatar The easiest way to add an attachment to your avatar is to click the Inventory button on the left side of the Viewer window, find ithe attachment in My Inventory, right-click it, and select Wear. This causes the object to attach to your avatar at its last known attachment point and rotation; if you position a hat object on your avatar's head and then remove it, it will reattach itself in the same location next time you wear it. If the object has never been attached to an avatar, choosing Wear attaches it to your avatar's right hand, replacing any attachment that is currently worn on that attachment point. If you wish to attach an object to a specific part of your avatar's body, find it in your inventory, right-click it, select Attach To, and then select an attachment point. Attachments move and rotate relative to the attachment point to which they are attached. For example, a wristwatch object attached to your avatar's left forearm moves with his arm, even if you use the Build Tools to edit its location. To wear multiple attachments on a single attachment point, find an additional attachment in your inventory, right-click it, and select Add or Attach To. Add works similarly to Wear but does not replace existing attachments. Editing attachments You can use the Build Tools to edit or adjust attachments on your avatar. However, some building options (such as linking and physics) are unavailable while the object is attached to your avatar. Residents commonly edit attachments in order to fit hair, clothing and accessories properly to their avatars' unique proportions. Removing attachments from your avatar To remove an attachment from your avatar, find it in your inventory, right-click it, and select Detach From Yourself. Objects worn by your avatar appear in bold text in your inventory along with a note showing where each object is attached. You can also right-click directly on the object and select Detach. Note: Remember that you can only remove objects made of prims; you cannot take off any body part but must replace one with another of the same kind, or edit the one you're wearing. For more information, see Editing your appearance.
  21. Jeremy Linden

    How to create animations

    Creating and uploading animations Uploading animations into Second Life Using animations Using QAvimator to create animations Creating and uploading animations An animation is a set of instructions that causes an avatar to engage in a sequence of motions. You can create custom animations with commercial and open source tools such as Poser, Blender, and others. Important: Animations should not be confused with gestures. For information about gestures, see Using gestures and animations. Residents have created several animation applications especially for Second Life: Posemaker - see forum discussion. QAvimator - see forum discussion (and see below). Slat - see forum discussion. Uploading animations into Second Life To upload an animation into Second Life: Save the animation in biovision hierarchy (BVH) format Choose Build > Upload > Animation (L$10)... in the Second Life Viewer. There is a L$10 fee for uploading an animation. For more information on uploading an animation, see Uploading assets. Using animations You can use animations in gestures, but don't confuse the two. To activate an animation in your inventory, double-click the animation name. This opens a dialog box with the animation name, a field in which to see or enter a description of the animation, and two buttons: Play Locally allows you to see the animation, but it will not will be visible to others. This is useful to make sure the animation is really something you want others to see your avatar doing. Play Inworld allows those within visual range to see your avatar perform the animation. Using QAvimator to create animations The video tutorial below explains how to create and upload animations using QAvimator, a free program for creating animations specifically for Second Life. Note: This video was created in April 2008 and may contain outdated instructions for the current Second Life Viewer. Creating & uploading animations from Torley on Vimeo.
  22. Jeremy Linden

    Build Tools

    How to build objects Getting started Editing prims Using Shift-drag to copy objects Using the Copy selection feature Using the Content tab Linking objects Linking The Undo Feature In other languages: Français How to build objects This page presents a short "crash course" on building in the Second Life® virtual world. Getting started You can create objects only on land that permits building. Land that prohibits object creation is marked Building/dropping not allowed: when you are on such a parcel, you will see an icon at the top of your screen as shown in the image at right. To begin building: Right-click the ground and choose Build to open the Build window. You can also press Ctrl+4 or Ctrl+B or select Build from the top menu on your Viewer. In the Build window, choose the type of basic shape (or primitive) you wish to create, then click the location inworld where you wish to build it. The shape appears (typically with a resounding "whoosh" sound). Editing prims Use the Build window to move, resize, rotate and otherwise manipulate inworld objects. Tip: Checking Snap to grid in the Build window forces you to position objects on an arbitrary grid. This is helpful in making sure that objects line up correctly and are precisely spaced. The video tutorial below discusses working with the building grid, which is useful for precision in building. Topics include: Turning on the grid Adjusting grid increments Adjusting grid snap-to increments Altering grid length Snapping objects to the grid How to use the building grid from Torley on Vimeo. Moving Right-click an object and select Edit. This opens the Build window to the Object tab. Choose Move to enable the Position function. Click and drag the red/green/blue axes on an object to move it around. Clicking on the red (X), green (Y), and blue (Z) arrows lets you drag the object only along those axes. Rotating Right-clilck an object and select Edit. Choose Rotate in the Build window to bring up the rotation sphere. Click and drag anywhere within the sphere to rotate the object freely along all three axes. Click and drag a specific ring (red/green/blue) to rotate the object only around that axis. Resizing Right-clilck an object and select Edit. Choose Stretch from the Build window to bring up the sizing box. Click and drag one of the white corner boxes to scale the entire object proportionally. Click and drag a red, green or blue box to re-size a prim's length, width or height (respectively) without changing the other dimensions. If the Stretch Both Sides option is checked, the object's opposite corner moves in the opposite direction. If Stretch Both Sides is unchecked, the opposite corner remains in place. If the Stretch Textures option is checked, the object's textures are proportionally resized together with the object. If unchecked, the textures retain their original size. This means that if you are increasing the object's size, the textures repeat rather than stretching to fill the additional area. If you are downsizing, you will see only as much of the original texture as fits on the smaller object. Entering specific values Under the Object tab (shown above), enter specific X, Y, and Z coordinates to move, re-size, or rotate the object. Changes to these values are always based on the center of the object (the point where the red, green and blue axes meet). Advanced edits The Object tab offers several additional options for editing basic prim shapes. Here are some common examples: Path Cut (begin/end): Takes out a slice of the object along its Z axis. You can specify where the cut starts and ends. Hollow: Puts a hollow center in the object starting from the center of the shape and expanding out. You can specify what percentage of the radius is hollow. Twist (begin/end): Puts twists into the object, warping its shape as well as texture alignment. Taper: Reduces the size of the top or bottom sides (x or y axes, negative or positive) of the prim. Top Shear: Shifts (shears/skews) the top surface of the object away from the bottom. You can shift the X and Y axes separately. Dimple (begin/end): Cuts a hole in a sphere from ring of latitude (you specify the percentage) to the top or bottom of the Z axis. The dimple cuts straight to the origin of the object (leaving a cone-shaped hole). Three useful features You may find the following features useful as you build and move objects: Show Hidden Selection - Choose Build > Options > Show Hidden Selection to see the hidden contours and planes of a selected object. Show Light Radius for Selection - This feature shows the range of illumination for a lighted object. To use it: Right-click the desired object and select Edit > Features. Select the checkbox next to Light.The object is now a light source. Choose Build > Options > Show Light Radius for Selection to see how far the emitted light from the object travels. To adjust the distance of the object's emitted light, right-click it, select Edit > Features, and click the up and down arrows to increase or decrease the Radius. Show Selection Beam - The selection beam is the line of particles you see when you are pointing at and manipulating objects. The feature is on by default, but if you think it gets in the way, you can disable it: Choose Build > Options and uncheck Show Selection Beam. Using Shift-drag to copy objects You can Shift -drag to copy an object you have permission to copy. This isn't obviously stated in the build tools but is a popular way to copy objects. Here's a simple example: Right-click the ground and choose Build. Click the ground again to rez a generic cube. Right-click the cube and choose Edit. The positioning arrows appear. Hold down Shift , left-click one of the arrow heads, and drag the object. You're dragging the original, and a copy is left behind at the original location. Tip: If you use Build > Undo (Ctrl+Z) after Shift -dragging an object, the original snaps back to its original position — a creative use of selective Undo. You can do this to align it another way. Using the Copy selection feature Copy selection allows you to duplicate selected prims and align them adjacent to each other. For example, if you're copying sections of a wall and Shift -dragging to copy is proving tricky to fine-tune, you may want to take advantage of this alternative. To understand how this works, let's use a simple example: Right-click the ground and choose Build. Click the ground again to rez a generic cube. From the Build Tools window, select Create. Check Keep Tool selected so we can do the following steps repeatedly. Click the Copy selection checkbox. For now, check Center Copy and uncheck Rotate Copy. Now, click on the faces of the cube. Each time you do so, the cube is duplicated, aligned edge-to-edge with a previous cube. Here's what the options do: Center Copy - Copies are centered on the target object, which is useful for neat building in-a-line where you want objects to be aligned along an axis. Otherwise, objects will be placed edge-to-edge, but may be staggered or askew. Note that with curved prims like spheres, this means one of the copy's edges is touching the source, but isn't interpenetrating (overlapping). Rotate Copy - Copies rotate to match the target object, instead of the original values the source object has. This can make it easier to line up something that's already at an angle, such as a house's slanted roof. Using the Content tab If you have permission to modify an object, you ca use the Content tab to:: Drag any objects from your Inventory into the Content folder. Copy or move the contents of an object to your Inventory. Permanently delete objects from the Content folder. To add inventory to the object Content folder: Right-click the object inworld and choose Edit from the pie menu (or press Ctrl-3 and click on the object). Open the Content tab (click More if you can't see it). Drag the desired item from your Inventory into the Content folder. To remove objects from the Content folder: Right-click on the object inworld and choose Open from the pie menu. Use one of the following options: Open your Inventory and drag the contents to your Inventory window. Click Copy to Inventory. Click Copy and Wear. Note: If the contents have copy permissions, a copy is placed in your Inventory. If an object is (no copy), the object will leave the Contents folder and move to your Inventory. Select one or more objects (Ctrl-select more than one object), right-click and select Delete (or press the Delete key on your keyboard) to remove objects without placing them in your Inventory. Important: Objects that are not rezzed, but are instead deleted from a Content folder do not go to your Inventory Trash folder! They are permanently deleted. If the object is (no copy), be aware it will be gone if you select it and press the Delete key! Note: Unlike your own inventory, an object's inventory cannot have two items with the same name. If you copy an item with the same name as an existing item into the object's inventory, the new object will be renamed; e.g. object, object 1, object 2 etc. Linking objects You can link several primitives (prims) together to create one cohesive object. A linked object is, for all intents and purposes, considered one object. It has one name, acts as one object (for example, if physics are enabled on it), and it cannot be broken apart unless you Unlink it. However, a linked object still counts as the sum of its prims when determining your land's object limits. One prim of the object is considered the parent or root link. The name of the parent link is the name of the whole linked object. The inventory of the root prim is, for most purposes, the inventory of the whole object. The center (or origin) of the root prim is the center of the whole object, even if the root prim is not the physical center of the object itself. Vehicle scripts look at the root prim's orientation to determine the "front" of the vehicle. As a result, it is important which prim you select as the root prim. Linking Follow these steps to link together two or more prims: If you are not in the object Editor already, right-click any object and choose Edit, or open the Editor with Ctrl-3. With no object selected in the editor, hold down Shift and click on each prim you wish to link together, one at a time. Make the most important prim and/or scripted prim (root) the last one you select (such as the seat of a vehicle). Then, go to the Tools menu and select Link, or just press Ctrl-L. You can select Tools->Unlink or press Ctrl-Shift-L to break the object apart. Be aware of the following limitations: A linked object cannot exceed 54 meters in any dimension. Normally a linkset can have up to 256 prims; sitting avatars count as one prim each. Vehicles, or any physics-enabled object, cannot have more than 32 prims (sitting avatars don't count toward the physical prim limit). There is no nesting of linked groups. In other words, if you link a third object to two objects already linked and then unlink them it will not yield two groups but three. The Undo Feature Second Life's Undo is used to revert certain changes to an earlier state. While selecting an object, use Build > Undo, or the much quicker keyboard shortcut of Ctrl-Z. Watch this video to learn more: How to use Undo from Torley on Vimeo. Limitations Undo doesn't work if you have: Changed any of the texture settings on an object. (It won't switch back to the previous setting.) Deleted an object. (It won't bring it back inworld.) Added contents to an object. (If you drag a no-copy object from inventory into another object's contents, selecting Undo won't take it out.) This isn't all-inclusive; Undo generally doesn't work for most of an object's parameters. What does undo work on? Undo primarily reverts changes made to the position, size, and rotation of an object. For example, if you accidentally move a sofa inside a wall, undo snaps it back to where it was last. As shown in the video above, Undo can help you retrieve objects lost in walls. If you change the position, size, or rotation of an object using the numerical entry fields in the Build window's Object tab, you must click the object again to bring into focus and make Undo work. You can also use Undo when writing notecards or editing scripts; in this context, it functions similarly to a word processor's, and untypes what you last entered. Undo should also work on attachments. Please note that: Each object has its own independent "chain" of undos which remembers multiple steps. Since this data is stored on our servers, you should be able revert changes to objects inworld even after relogging. Remember that you must specifically select an object to undo changes to that object. (You'll see the positioning arrows and a yellow silhouette glow.)
  23. Jeremy Linden

    Saving your avatar's appearance with outfits

    Saving an outfit Re-using an item in multiple outfits The Outfit Gallery Upload a photo Select a photo from your inventory Take a snapshot Wearing a saved outfit Replacing your outfit Adding to your outfit You may save and load many different looks for your avatar by using outfits. An outfit can include everything that makes up your avatar, including but not limited to your shape, skin, hair, clothing, and attachments. You may access your current outfits by choosing Me > Appearance... from the top menu bar in the Second Life Viewer. This opens the Appearance window, which allows you to browse, edit, and save outfits. Saving an outfit You can easily save your current outfit by using the Appearance window: Customize your avatar's appearance to your liking. For tips and helpful information about customizing your avatar, see Controlling your avatar's appearance. Once you've settled on a look, open the Appearance window by choosing Me > Appearance... from the top menu bar of the Second Life Viewer. Press the Save As button to save what you are currently wearing as a new outfit. Choose an appropriate name for your outfit and press the Ok button. If you want to save changes to an existing outfit, you can click that outfit in the Outfit Gallery or My Outfits tab of the Appearance window to select it, then press the triangle next to the Save As button to reveal and click the Save option. Re-using an item in multiple outfits The items in an outfit are actually links to the items in your inventory rather than distinct copies. In addition to reducing overall inventory clutter, this allows you to include no-copy clothing and attachments in many different outfits without having to purchase them more than once. The Outfit Gallery For each outfit, you can select a thumbnail image to help you remember what that outfit looks like. This can be incredibly helpful for Residents who like to maintain many different looks! You can access the Outfit Gallery by choosing Me > Appearance... from the top menu bar of the Second Life Viewer and clicking the Outfit Gallery tab. Every outfit in your inventory is shown in the Outfit Gallery; if you have not yet assigned a thumbnail image to an outfit, it is shown as a folder image with a clothing hanger on it. There are three ways to assign a thumbnail image to one of your outfits: Upload a photo You can upload an image from your computer to be used as the thumbnail for an outfit. The aspect ratio should be 1:1, such as a 256x256 pixel image. Open the Appearance window to the Outfit Gallery tab by choosing Me > Appearance... from the top menu bar of the Second Life Viewer. Right-click the outfit for which you'd like to upload an image and select Upload Photo (L$10). Choose an image file to upload from your computer. The file is uploaded to Second Life and automatically set as the thumbnail for your selected outfit. You can also now access this image in the Textures folder of your Inventory window if you wish to use it again later. Select a photo from your inventory You can select a thumbnail image from your inventory in Second Life rather than uploading or creating a new image. This method is useful if you already have a good image of your outfit in your inventory and you'd like to avoid spending L$10 on uploading a new image or taking a snapshot. Open the Appearance window to the Outfit Gallery tab by choosing Me > Appearance... from the top menu bar. Right-click the outfit for which you'd like to select an image and choose Select Photo. Choose a saved texture or snapshot from the Select Photo window, which automatically opens to the Textures folder of your Second Life inventory, then click OK. The image is set as the thumbnail image for your selected outfit. Take a snapshot You can use the Outfit Gallery to take a specialized snapshot at the correct size and 1:1 aspect ratio for use as an outfit thumbnail. Frame your avatar on the screen as you would like it to appear for the thumbnail image. Open the Appearance window to the Outfit Gallery tab by choosing Me > Appearance from the top menu bar. Right-click the outfit for which you'd like to take a snapshot, then choose Take a Snapshot. The Outfit Snapshot window opens, showing a preview of the snapshot image. If you are unhappy with the way the image looks, you can re-frame the snapshot and press the Refresh button to recapture the preview. Press the Upload (L$10) button to upload your snapshot and set it as the thumbnail for your selected outfit. For additional information and tips on using the snapshot tool in Second Life, see Taking inworld snapshots. Wearing a saved outfit You may either replace or add to your current outfit, depending upon both your current outfit and the outfit you'd like to wear. Replacing your outfit You may replace your current outfit, which means that all parts of your existing avatar are removed and replaced with the saved outfit. This is most useful when your outfit includes a complete set of body shapes, parts, and attachments that may not necessarily work with your current outfit, such as when changing from a human avatar to a creature avatar. To completely remove your current outfit and replace it with one you have saved: Open the Appearance window by choosing Me > Appearance... from the top menu bar of the Second Life Viewer. On the Outfit Gallery or My Outfits tab of the Appearance window, right-click the name of the outfit you wish to wear and choose Wear - Replace Current Outfit to replace your current outfit. Adding to your outfit You may add to your current outfit, which means that the contents of the saved outfit are added to your avatar without removing your previous outfit. This is useful for adding specific clothing parts to your existing outfit, such as an overcoat that includes several avatar attachments. To add an outfit to your current appearance without removing your current outfit: Open the Appearance window by choosing Me > Appearance... from the top menu bar of the Second Life Viewer. On the Outfit Gallery or My Outfits tab of the Appearance window, right-click the name of the outfit you wish to wear and choose Wear - Add to Current Outfit.
  24. Jeremy Linden

    Statistics bar guide

    What is the Statistics Bar? Basic Advanced Render Texture Network Simulator Time What is the Statistics Bar? The Statistics bar presents a detailed list of information about the performance of your computer and the Second Life world. While the sheer amount of information can be confusing, knowing what to look for can tell you a lot about what's going on in Second Life. To view the Statistics Bar, choose View > Statistics Bar. Basic Displays basic information about your Second Life performance. Click on the word Basic to hide or display this panel. FPS: The number of times per second your computer is redrawing(or refreshing) what's on the screen. Higher numbers are better. A framerate between 15-30 frames per second (FPS) is about as smooth as broadcast television. Bandwidth: How much data is being transferred between your computer and the Second Life world. This number varies wildly depending on what bandwidth settings you've used, where you are inworld, what's going on, and whether you're still loading some things (objects/textures/etc) that are in your field of view. If bandwidth is 0kbps, something may be wrong (you may be partially disconnected). Packet Loss: The amount of data being lost as it travels between your computer and the server. Any nonzero packet loss is bad; packetloss above 10% is very bad. Packet loss might be caused by a dying server (in which case everyone in the region would be experiencing it), a bad connection between you and Second Life (possibly a bad router between your ISP and Second Life, or congestion at your ISP), or problems on your local network (wireless networking, or internet security or firewall software on your computer). Ping Sim: How long it takes data to go from your computer to the region you're currently in. This is largely dependent on your connection to the Internet. If Ping Sim is high but Ping User is not, the server might be having problems. Advanced Displays lots of nitty-gritty details about your Second Life performance. Most of these details are less useful than Basic or Simulator. Click on the word Advanced to hide or display this panel. Render Displays information related to drawing the Second Life world. KTris Drawn: (per frame) Computer-generated 3D objects are built out of triangles (the basic geometric shape). This is a count of the number of triangles, or "tris", in each frame of the current scene. KTris Drawn: (per second) This is a count of the number of triangles ("tris") drawn every second. Total Objs: The number of objects currently in view, which includes: Prims Avatars Terrain patches Trees Particle groups Water patches New Objs: The number of objects being downloaded per second. Texture Detailed information on the textures currently in use. Click on the word Texture to hide or display this panel. Count: The number of unique textures loaded by the viewer. Raw Count: The number of textures loaded by the viewer that have been paged out (exist in application memory and not driver memory). GL Mem: The amount of driver memory consumed by textures. Formatted Mem: Raw Mem: The amount of application memory consumed by textures. Bound Mem: The memory size of all textures bound for rendering per frame. Network Information coming soon! Simulator Displays statistics for the region (simulator) you're currently in. Click on the word Simulator to hide or display this panel. NOTE: an "agent" is either a user in a given region (a "main agent") or a user in a neighboring region (a "child agent"). Any user who can see objects inside a simulator region increases the load on that simulator. The nominal values below are for simulators running on a single simulator per CPU. On other simulators (such as water simulators), these number will be different. Time Dilation - The physics simulation rate relative to realtime. 1.0 means that the simulator is running at full speed; 0.5 means that physics are running at half-speed. Sim FPS - The simulator frame rate. This should now always be the same as the physics frame rate -- 45.0 when things are running well. Physics FPS - The frame rate at which the physics engine is running. This should normally be at or near 45.0. Agent Updates/Sec - The rate at which agents on this simulator are being updated. Normally 20 updates a second, this will decrease if the simulator has a large number of agents on it. Main Agents - The number of agents (users) who are on this simulator. Child Agents - The number of agents who are not on this simulator, but can see it. Objects - The total number of primitives on the simulator. This value does not include primitives being worn as attachments. Active Objects - The number of objects containing active scripts on the simulator. This value does not include scripts inside attachments, unless the attachment wearer is sitting on a scripted object. Active Scripts - The number of running scripts that are currently on the simulator, including scripts attached to agents and objects. Script Perf - Number of LSL opcodes being executed a second by the simulator. Note that this is the number of ACTUAL instructions executed in the last second, not the theoretical maximum opcodes/second. If your simulator is not running very many scripts, this number will be low even if performance is good. Packets In - UDP packets being received by the simulator. Packets Out - UDP packets being sent by the simulator. Pending Downloads - Number of asset downloads to the simulator that are pending. If this is greater than 1, this means that you may see delays in viewing notecards or scripts, and rezzing objects. Pending Uploads - Number of current uploads of asset data pending. If this number is non-zero, this means that there may be performance issues when attempting to teleport. Total Unacked Bytes - The size of the reliable packet data sitting on the server waiting to be acknowledged. A large number may indicate a thin pipe or other possible problems between the viewer and the sim. Time The following are the different times listed in the Time section of the Statistics bar. Click Time to hide or display this panel. Total Frame Time - The sum of all time values listed below it, this measures how much time it takes the simulator to run everything that the simulator is trying to do each frame. < 22 ms - The simulator is healthy, everything is running as fast as it can, and more scripts can be added without reducing the performance of individual scripts. approx. 22 ms - The simulator is healthy, but there are probably a lot of scripts and agents on the simulator, meaning that script execution is being slowed down in order to maintain the simulator frame rate. > 22 ms - The simulator is experiencing severe load, either due to physics or a large number of agents, such that even by slowing down script execution it is impossible to compensate. The simulator frame rate has been reduced as a result. Net Time - The amount of time spent responding to incoming network data. Sim Time (Physics) - The amount of time that frame spent running physics simulations. In general, this should be less than 5 milliseconds. Sim Time (Other) - The amount of time that frame spent running other simulations (agent movement, weather simulation, etc.) Agent Time - The amount of time spent updating and transmitting object data to the agents. Images Time - The amount of time spent updating and transmitting image data to the agents. Script Time - The amount of time spent running scripts. Note: The 'Script Time' reported here is the total time slot the server used to run all scripts, so it includes lots of overhead when compared to the Estate tool, Top Scripts.
  25. Jeremy Linden

    Login failure

    Error messages Waiting for region handshake Your account is not accessible until (date/time) You cannot log into Second Life from this location DNS could not resolve the host name Possible causes Linden Lab may have temporarily restricted all logins Wrong password Account disabled due to delinquency Account on hold due to disciplinary action The system is logging you out What to do Change your login location In other languages: Deutsch Español Français Italiano 日本語 Português Русский Türkçe This article helps you identify your problem and choose an appropriate solution. Before you start troubleshooting: First check Second Life grid status to make sure there are currently no known issues that prevent login. Error messages If you can't log in to Second Life, the error message may indicate the source of the issue. Waiting for region handshake The "Waiting for Region Handshake" message occurs when the Second Life Viewer does not receive an acknowledgement from the server. The usual cause of this error is a firewall blocking UDP packets. Reconfigure your firewall to resolve this problem. For information on how to configure firewalls, see: Using Second Life with a firewall. Your account is not accessible until (date/time) If the error states that you are already logging in (or out), then Second Life is still attempting to log out your avatar. Close Second Life, wait fifteen minutes, then attempt to log in again. If you see this error message: Login failed; Your account is not accessible until (date/time) — this usually means that your Second Life account has been administratively blocked. Short-term blocks (less than an hour) may be the result of inappropriate behavior inworld. Longer blocks are typically the result of abuse. You will be unable to use Second Life until the indicated time; if that is more than an hour away, you will receive an email from the abuse team on the matter. Be sure to check your spam filters. Linden Lab is unable to remove administrative blocks for abuse. You cannot log into Second Life from this location This error message may also appear as: Login failed. Second Life cannot be accessed from this computer. These messages generally indicate you have been blocked from the Second Life servers by Linden Lab as the result of: Documented cases of fraud Use of Second Life by a minor Exceptionally flagrant abuse activity Note that someone else in your household may be responsible for this activity, not necessariliy with your account. If you believe that this is an error, submit a support ticket via the support portal. To help customer support determine what block has been placed and why, include in the ticket your Second Life account name and any Second Life accounts that log in from your location. DNS could not resolve the host name This error may also appear as: Host http not found Login failed. Unable to connect to a simulator. These messages indicate that your computer has a general networking issue with the domain name service (DNS) that translates numerical IP addresses into human-readable ones. Confirm that you can reach internet sites such as secondlife.com, Google, or others. Once your computer can connect to these websites, this error should no longer occur. Also check whether there is a wider issue with Second Life, as described below. Usually, restarting your computer and your router will resolve this issue. If not, contact your internet service provider. You may also wish to try using Google's DNS servers to see if that will resolve the issue. See Using Google Public DNS for more information. Possible causes Linden Lab may have temporarily restricted all logins Linden Lab occasionally restricts access to Second Life when its servers experience severe technical difficulties or require major maintenance. These outages affect all Residents and are not limited to your computer or account. Check the status of the Second Life at http://status.secondlifegrid.net. This page lists any known issues. Wrong password Incorrect passwords are a common cause of login failure. Passwords are case-sensitive, so remember to check Caps Lock if you know you entered your password correctly. If you've forgotten your user name or password, follow the instructions in Account credentials to retrieve it. Account disabled due to delinquency If you do not pay your tier or private Region fees in a timely fashion, your account and your alternate accounts may be disabled for delinquency. For more information, see Delinquency Policy. Account on hold due to disciplinary action If we find that a Resident has broken our Terms of Service, Community Standards, or other policies, we may place that Resident's account on hold as a disciplinary measure. When we place an account on hold in this way, we send an email to the account holder at the address registered to that account. Important: Make sure you add "secondlife.com" and "lindenlab.com" to your email client's trusted senders list to prevent our messages from getting marked as spam or junk mail. The system is logging you out Your previous session must be logged out before you can get back into Second Life. Sometimes, usually after a recent logout or crash, Second Life mistakenly thinks you are still logged in. If you receive a login failure message stating that "The system is logging you out...," try waiting a few minutes before logging in again. If you continue to receive this message, you may be a victim of "stuck presence," which can be fixed by restarting the region in which your avatar is stuck. Residents with premium or Concierge level accounts may request a region restart via live chat, ticket submission, or phone support. Basic accounts do not have access to avatar-level support at this time. What to do If you're not sure why you can't log in, try these things: Double-check your username and password. If you continue to receive an error message, try logging into the Second Life website. If you are unable to log into the website, the problem is likely to be your username or password. Follow the Forgot your login information? instructions on the website to reset your password. Change your login location to a different region. See below for instructions on how to do this. Restart your computer, modem, and router. When restarting, make sure to leave everything powered off for at least ten seconds before restarting. This step can often fix routing issues and other connection-related problems. If you are still unable to log in, premium and Concierge Residents may contact customer support via live chat, support cases (tickets), or telephone. Basic customers may file a support case. See How to contact customer support for more information. Change your login location A starting location field appears on the login screen; you may choose to log in at your last location, your home, or you may enter the name of any Region in order to attempt to log into that Region directly. (Optional): Set these preferences in order to enable your favorite locations in the dropdown on the login screen: Start Second Life. At the login screen, go to Me > Preferences. Click the General tab. Check the box marked Show favorite locations on login screen. Click OK.
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