What is a store manager?

A store manager is a Resident you have designated to manage some operations of your store in the Second Life Marketplace.

What can a store manager do?

Store managers can perform many of the same actions as the store owner, including:

• Edit the store's details
• Edit product details
• List unlisted items
• View store and product details

At the store owner's discretion, managers may also:

• Redeliver orders
• Change product prices
• Unlist products
• Add or remove revenue distributions
• Add or remove listing enhancements.

What can a store manager not do?

Store managers may not:

• Archive products
• Add or remove other managers
• Perform management actions for which they have not been given permission

If a store manager does not have permission to change prices, unlist an item, or change automatic redelivery, those fields appear as inactive in the edit and bulk edit pages. Similarly, the associated controls do not appear for store managers that do not have permission to unlist items, add/remove revenue distributions, or add/remove listing enhancements.

Adding a manager to your store

You may add up to five managers to your Second Life Marketplace store. You must be friends in order to add someone as a store manager.

To add a manager to your Marketplace store:

1. Visit the Second Life Marketplace while logged into the Second Life website.
2. Choose My Marketplace > Merchant home from the top menu bar.
3. On the left side of the page, under Store setup, click Edit store information.
4. On the Edit store information page, under Store Managers, click Add Manager.
5. In the Manager field, enter the username of the Resident you would like to make a store manager. (You must use the Resident's full username and not their display name. See Usernames and display names for information about the differences between user names and display names.) You must be friends with the Resident.
6. (Optional) Check boxes next to any additional permissions you would like your store manager to have:
   • Product redelivery - The manager can redeliver orders, as well as change the automatic redelivery option on copy-enabled products.
   • Changing product prices - The manager can change the price of a product.
   • Unlisting products - The manager can unlist products. (All managers can list products.)
   • Adding/removing revenue distributions - The manager can add and remove revenue distributions.
   • Adding/removing listing enhancements - The manager can add, remove, and modify listing enhancements.
7. Click Add to add the store manager to your Second Life Marketplace store.

Enter the manager's full Second Life name, then choose additional permissions before clicking Add to add them as a store manager.

Removing a manager from your store

1. Visit the Second Life Marketplace while logged into the Second Life website.
2. Choose My Marketplace > Merchant home from the top menu bar.
3. On the left side of the page, under Store setup, click Edit store information.
4. On the Edit store information page, under Store Managers, find the name of the manager you would like to remove and click the Delete button next to their name. The store manager is removed immediately.

To remove a store manager, click the Delete button next to their name.

Changing a manager's additional permissions

In order to change a manager's additional permissions, you must remove the manager and then add them again with the updated permissions.

Monitoring store managers' actions

You can keep track of your store managers' actions in the following ways:

Audit logs

Your store's audit logs provide a history of actions taken by your store managers. For each action, you can determine:

• What action was taken
• Which manager took the action
• What product the action affected (if applicable), and
• At what time the action took place

To view your store's audit logs:

1. Choose My Marketplace >  Merchant home from the top menu bar.
2. In the left column, under Inventory, click View audit logs.

The audit logs can be sorted by column by clicking the column headers. Each page of audit logs displays up to 50 entries.

From your Merchant home, click View audit logs to view store managers' activity.

Email alerts

You can choose to receive email alerts when a store manager performs one of the following actions:

• Changes a listing's price
• Adds or removes revenue distribution
• Adds or removes listing enhancements

To enable email alerts:

1. Choose My Marketplace > My account from the top menu bar.
2. In the left column, click Email settings.
3. Under Merchant Notifications, set Store manager action alert email to On.
4. Click Save Email Settings.

On the Email settings page, you can choose whether to receive email notifications for various store manager actions.

Viewing stores that you manage

If you are a store manager for one or more stores, you can view the stores you manage by choosing My Marketplace > Manager home from the top menu bar. This link only appears if you have been designated as a manager of at least one store in the Second Life Marketplace.