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Found 19 results

  1. Jeremy Linden

    Buying and selling Linden dollars

    Buying and selling Linden dollars Inworld On the LindeX Market buy and sell Limit Buys and Limit Sales How to get Linden dollars without buying them Earning Linden dollars The premium account stipend Common LindeX issues I bought Linden dollars (L$) but my balance hasn't updated I was not charged what expected when I bought Linden dollars (L$) I can't buy anything on the LindeX because of billing and trading limits I can't tell how many Linden dollars I have; it just says "Loading" Is it possible to view transactions older than 30 days? I don't have an option to use the Best Rate Buy or Sell on the LindeX. See also In other languages: Deutsch Español Français Italiano 日本語 Português Pусский Türkçe Buying and selling Linden dollar The unit of trade in Second Life is called the Linden dollar or L$. You can purchase Linden dollars both inworld and online on the LindeX. Linden dollars are used to buy and sell content in Second Life, to purchase land, to tip or pay other Residents for services, and many other things. Some Residents earn enough Linden dollars inside Second Life that they choose to convert their L$ into a US dollar (USD) credit on their Tilia account by selling their Linden dollars on the LindeX. They can then use their USD account credit to pay for Second Life services like subscriptions or land fees, or they can choose to send those US dollars to their real life accounts via something called a process credit request. For more information on how to use a USD Tilia account credit to pay fees or to request it be sent to a PayPal or Skrill account, please see Account balance. Important: You must have payment method on file and have accepted Second Life's Terms of Service (when logging into Second Life) in order to purchase Linden dollars. Register a payment method. Inworld To buy Linden dollars in the Second Life Viewer, click the BUY L$ button next to your current Linden dollar balance. In the BUY L$ window, simply enter the number of Linden dollars you want to buy and click Buy Now. Buying Linden dollars inworld yields the same value as a market buy on the Second Life website. On the LindeX The LindeX is the official virtual exchange of Second Life run by Linden Lab where you can: Buy Linden dollars for the current market rate. Make limit buy offers at a requested exchange rate (or better). Sell Linden dollars. For a list of accepted payment methods and currencies, see Billing. All LindeX transactions are subject to transaction fees. To sell Linden dollars on the LindeX, you must have a payment method (such as PayPal or Visa) on your account. Market buy and sell Market buys and sells are the quickest and easiest ways to purchase or sell Linden dollars on the Second Life website. LindeX automatically matches your order with the best exchange rate. The quoted exchange rate includes transaction fees. To set up a market buy: Go to https://secondlife.com/my/lindex/buy.php. Enter either the quantity of Linden Dollars (L$) you wish to buy or the quantity of US Dollars (US$) you wish to spend. Click Place Order. Enter your Second Life password when prompted. To set up a market sell: Go to https://secondlife.com/my/lindex/sell.php. Enter the Quantity of L$ you wish to sell. Click the Sell button. Note: Unlike market buys, market sells do not necessarily complete instantly. Sell orders complete once the L$ are purchased by other Residents, so it may take a short while for a market sell to complete depending on how many Residents are buying L$ at that time. Limit Buy (Best Rate Buy) and Limit Sell Limit Buys (Best Rate Buy) and sells allow you to specify the amount of Linden dollars and the exchange rate you are willing to accept. LindeX automatically matches up buy and sell offers as they come in. If you are buying, you will be charged immediately for the purchase. The order may be cancelled by going to LindeX Order History. If the order is canceled, the funds will be returned to your Second Life account's US Dollar balance. To set up a Limit Buy: Go to https://secondlife.com/my/lindex/buy.php Under Best Rate Buy, enter the Quantity of L$ you wish to purchase. Next to Exchange Rate in L$ / US$1.00, enter the minimum exchange rate you will accept. Click Place Order. Enter your Second Life password when prompted. To set up a limit sell: Go to https://secondlife.com/my/lindex/sell.php Under Offer to Sell Linden Dollars (Limit Sell), enter the Quantity of L$ you wish to sell. Next to Exchange Rate in L$ / US$1.00, enter the maximum exchange rate you will accept. Click Offer to Sell. If you change your mind about how many Linden dollars you wish to buy or sell, or the rate you are willing to accept, you can cancel an offer in progress on the LindeX: Transaction History page. When a limit buy is canceled, the funds used to set up the order are returned to your Tilia account balance as a USD credit, which can be used immediately for a new order if you wish. When a limit sell is canceled, the Linden Dollars are returned to your avatar's L$ balance. If you have any questions about canceling a limit buy or limit sale, please contact our Support team for assistance. 💡 LindeX transactions are between Residents, which means someone has to be willing to buy or sell L$ at the price you want in order for your order to complete. Because LindeX exchange rates fluctuate, you may have to wait for some time before your Limit Buy (Best Rate Buy) or sell completes at your desired rate. If you set your minimum exchange rate too high, your transaction may be delayed indefinitely because there are no buyers or sellers willing to pay that price. To complete your transaction more quickly, you can adjust your rate settings by canceling your order and making a new one. ⚠️ There may be some scenarios where, for regulatory purposes, we will be required to collect identification information from you prior to completion of a Linden Dollar Sale. Please see our Tilia FAQ for more information about Tilia's relationship with Second Life. How to get Linden dollars without buying them Earning Linden dollars You can earn Linden dollars by selling goods or offering services to other Residents. If you're interested in becoming a merchant, read about Selling in the Marketplace. Check out the Guide to Jobs in Second Life for a tour through some of the jobs our Residents have come up with. The premium account stipend Premium members get a weekly stipend of Linden dollars. Upgrade your account from basic to premium to begin collecting your stipend. See Premium membership for more information. Common LindeX issues I bought Linden dollars but my balance hasn't updated If you bought Linden dollars (L$) through the LindeX as an Instant (Market) buy, they should show up fairly quickly. In certain instances, it can take up to 25 minutes for Linden dollars to arrive after purchase. If they haven't arrived within 25 minutes, please check the Second Life Blog to see if we're already aware of the problem and working to fix it. Chances are good that if it's something that affects a large number of Residents, we're already on it. If it looks like a problem that only affects you, then please contact our Support team for assistance. ❓ Is it possible that you made a Best Rate (Limit) Buy instead of a Market Buy? Limit Buys can take significantly longer to complete because they have to find Linden Dollars available at the rate you've specified. If you selected a rate that doesn't match available Linden dollar sale offers, your order will remain open and unfilled until someone sells L$ at the price you've selected. I was not charged what I expected when I bought Linden dollars The rates quoted on the LindeX are approximate estimates, and not a guarantee of an exact transaction amount. When a market order is placed, the order is filled with the lowest-priced L$ available at the time the order is placed. The market is very active, so an order seen as available might be gone by the time you place a new order. If you'd like to purchase L$ at a specific price, consider placing a limit order. I can't buy anything on the LindeX because of billing and trading limits See Billing and Trading Limits to check your limits and ensure that your difficulties are actually related to your billing and trading limits. Your level will be highlighted if you're logged in. If this does appear to be the difficulty, you may request a review of your account to increase your limits by submitting a support case: Under Issue Type select Billing. Under Billing, select LindeX Limits Review. Fill out the remaining fields as instructed, then click Submit. We'll review your request and get back to you within five business days. I can't tell how many Linden dollars I have; it just says "Loading" Don't panic! If you just logged in and your L$ amount, shown in the upper-right corner of the screen, says "Loading", it just means your L$ balance hasn't been loaded yet and will eventually appear. Sometimes, this is due to server issues, when we're experiencing heavy load and the data can't be retrieved quickly. Remember, while you wait inworld, you can also check your Linden Dollar balance on the Your Account section of the website. Note: This is different from your balance unexpectedly appearing as "L$0", which does in fact mean that all your L$ are gone. To prevent such an unfortunate incident from happening, please familiarize yourself with our Terms of Service. Tips If you have waited five full minutes and your L$ balance still reads as "Loading", you can try the following tricks to try to force your balance to appear: Teleport to another Region. Log out of Second Life, and then log back in, preferably in a different Region. Giving the viewer a second chance to load your information often resolves the problem. Ask a friend to pay you L$1. If you're really nice, give it back afterward! Try bulk uploading a single image, sound, or animation. Make sure only to try to upload one item! Each attempt costs you L$10. Obviously we don't expect you to spend large sums of Linden dollars in order to find out how many you have; if your problem persists, you should file a help ticket via our Support Portal. Is it possible to view transactions older than 30 days? Second Life Residents with a Basic account may only view transactions up to 30 days old. However, Premium members can view transactions up to 90 days old. You can also download all currently viewable transactions as an Excel spreadsheet for later reference. To download your transaction history: Go to https://secondlife.com/account/transactions.php In the Date Range field, choose choose a range that starts at the earliest possible date Click the View button View your transactions or download them in CSV, XML, or XLS format. I have sold Linden dollars. How do I transfer my money out of Second Life? You may choose to credit your US dollar balance via PayPal or Skrill. To process a credit transfer, go to Process Credit. For more information about your options and limitations, see Account Balance and the Tilia FAQ. I don't have an option to use the Best Rate Buy on the LindeX. There are two modes to use the LindeX at secondlife.com: Basic and Advanced. Basic mode shows simple LindeX market data, and Advanced shows all available LindeX market data, including available rates. To view advanced LindeX market data and be able to use the Best Rate option to buy Linden dollars, edit your L$ Exchange Settings to enable Advanced mode. Login at secondlife.com to visit your Account Dashboard On the left, under Linden Exchange, click Manage Click L$ Exchange Settings Select the radial dot next to Advanced (displays all market information) Click Submit The Best Rate Buy (Limit Buy) option will now appear on the Buy L$ page. See also LindeX™ Exchange: Billing and Trading Limits
  2. Jeremy Linden

    Managing your Marketplace store

    Managing your inventory Unassociated marketplace inventory Listed, unlisted, and unavailable status Editing a listing Removing a listing Changing the item associated with a listing Editing more than one listing at a time Viewing your Moderate or Adult listings Listing enhancements Managing your existing listing enhancements Listing enhancement reports Your store profile Revenue distributions Transaction history Problems with selling Redelivering an item to a customer Flagged items Email notification settings In other languages: Deutsch Español Français Italiano 日本語 Português Managing your inventory The Manage inventory section of the Marketplace makes it easy to edit your item listings one at a time or in bulk. To manage your inventory: After logging in to the Marketplace, choose My Marketplace > Merchant home in the upper-right. Click Manage inventory on the left-hand side. Unassociated marketplace inventory If you have added an item to your Marketplace listings in the Second Life Viewer, but have not associated it with an existing listing or created a new listing, it appears in the Unassociated tab of the Marketplace listings window. For more information on adding an item to your Marketplace inventory and creating new listings, see Selling in the Marketplace. To associate an unassociated item with an existing listing: Right-click the unassociated item's folder in the Unassociated tab of the Marketplace listings window. Choose Associate listing. Enter the Listing ID of the existing listing. The listing ID can be found in parentheses next to a listed or unlisted item listing. For example, "Example Crate (3732)". The unassociated item now replaces the existing item in the listing. The previously listed item becomes unassociated inventory. Listed, unlisted, and unavailable status Each of your listings has a status: Listed - The normal, active status of an item that is publicly visible and available for purchase on the Marketplace. Exception: limited-quantity stock items stay Listed after they have sold out, but they cannot be purchased. Unlisted - An item that is intentionally hidden and unavailable for purchase. You might unlist a product because: You are permanently discontinuing the product but want to keep the listing for your personal records. The product is seasonal or event-specific and will be temporarily unlisted until the next time an appropriate event comes around. You've discovered serious bugs in your product and temporarily unlist it while you address the issue. Be sure to make an announcement on your Marketplace store (and anywhere else on the web you maintain a Marketplace presence, like a blog) to keep your customers informed. Unavailable - An item can be unavailable for various reasons: Freshly-added items with incomplete listings show up here. You need to Edit each one and fill in the required fields to List those items. Learn about item listing fields and how to use them. If an item violates the Marketplace Terms of Service, Linden Lab may make it unavailable. Note: The Date field in Manage inventory indicates the date the item was imported into the Second Life Marketplace. Editing a listing To edit one of your listings: In the upper-right, click My Marketplace > Merchant home. On the left-hand side, click Manage inventory. Click Actions > Edit next to the item you want to update. You can also click Actions > Preview to see how an item listing looks to potential customers, or click Actions > Unlist/List to activate or deactivate a listing. Make the desired changes to your item listing fields. Click Update to save your changes. You can also get to the Edit Item Listing page from the Second Life Viewer by right-clicking the item's folder and choosing Edit listing. Removing a listing To remove a listing, first unlist the item from the Second Life Marketplace: Login to the Marketplace and choose My Marketplace > My Store (upper-right). Click Manage inventory. Locate the item entry and click the Actions > Unlist link. Next, remove the listing from your Marketplace store: Login to the Marketplace and choose My Marketplace > My Store (upper-right). Click Manage inventory. Next to the item listing you want to remove, choose Actions > Delete. Changing the item associated with a listing If you want to sell a different or updated version of an item using a current listing: In the Second Life Viewer, choose Me > Marketplace listings Find the listing number in parentheses next to your existing listing. For example, "Example Crate (3757)". Click the Unassociated tab of the Marketplace listings window. Right-click an unassociated item you wish to associate with your listing and choose Associate listing. In the Associate Listing window that appears, enter the Listing ID of your existing listing and click OK. The unassociated item now replaces the existing item in the listing. The previously listed is moved to the Unassociated tab. Editing more than one listing at a time Note: Choosing Edit for multiple items is a useful way to standardize fields that are the same. For example, if you're selling colored variations of hair, most of the information will be identical; or you might have a standard blurb you want to add for multiple products. To edit more than one listing at a time: Click the checkboxes in the leftmost column for the items you want to edit, or click the checkbox at the top of the column to select them all. Tip: If you have a big inventory and want to view or select more items at once, change Items per page to a higher number, like 100. Below, next to Modify selected items, choose an option from the dropdown (List, Unlist, or Edit) and click Go. The page refreshes with a confirmation message. Viewing your Moderate or Adult listings When you search for your item on the Marketplace, make sure you select General, Moderate, or Adult as under Show maturity levels. Unless you enable Moderate and Adult content, the feature that lets shoppers exclude this content from their search results also prevents you from seeing your own listings. Your listing's maturity level may be automatically updated by the filters we use to scan for incorrectly rated listings. We occasionally update the filter keywords; if your listing contains words in the updated filter, its maturity rating will be changed accordingly. If you disagree with the automated maturity rating, please contact support. Listing enhancements Listing enhancements allow you to promote an item by advertising it as a "Featured Item" on a highly visible page. While editing an item listing, you can click the Add button on the right to: Feature this item on the home page - http://marketplace.secondlife.com Feature this item on a category landing page - For example, Avatar Accessories. Feature this item on the checkout receipt page - A shopper sees this page after checking out. Feature this item on the L$0 cart checkout ads page - A shopper sees this page after checking out with a L$0 balance (freebies). For listing enhancement prices, please see the Marketplace fees and commissions. Managing your existing listing enhancements To manage your listing enhancements: Go to the Marketplace. Click My Marketplace > Merchant home. Click Manage subscriptions on the left, or click Inventory tab > Manage subscriptions. The Subscriptions page shows the details of all your listing enhancements, including where each item is featured, its renewal period, and its current status. Find the listing enhancement you want to change. Click Edit on the right. You can now edit your listing enhancement. To cancel your listing enhancement at the end of the current time period, click Don't renew. To renew a listing enhancement that you have canceled, click Reactivate. To cancel your listing enhancement effective immediately, with no refund for time remaining, clickDelete. Important: Listing enhancements renew automatically! If you only want to advertise your item for a specific time period, follow the instructions for cancelling your listing enhancement. Listing enhancement reports You can view listing enhancement reports, which show statistics on impressions and click-throughs for each listing enhancement you have active: When logged into the Marketplace, click My Marketplace > Merchant home. On the left, click Listing enhancements (under Reports). Your store profile Your store has its own profile that can be customized. You should take advantage of this to promote your brand: Click My Marketplace in the upper-right and click Merchant Home. On the left-hand side, click Edit Store Information. Here's what the fields mean: Store Name - This defaults to your Resident name, but if you like you can change it to something else. Profile - Whatever you want to tell potential customers about you in up to 2,100 characters, like who you are, what you sell, and why you do it. Examples: "We've been selling in Second Life for seven years and these are some testimonials from thousands of delighted customers!"; "We believe every avatar should be able to have an incredibly beautiful home"; or "Our company's goal is to amplify your awesome." Policies - Do you accept refunds? Do you prefer to be contacted via email or IM, or have you hired support staff that your customers should contact? Make sure to state this here so customers' expectations are clear. Link to Blog - Link to your blog or another website about your store. Many sellers use blogs to announce product updates. Some even group together and form community blogs, like iheartsl. Link to Inworld Store - If you have an inworld store, enter its SLurl here. Store Image - Click Browse to choose a JPG, PNG, or GIF image from your hard drive. A well-compressed JPG generally works best. This isn't usually a picture of your inworld store but rather of your brand's logo. This small image must be exactly 45x45 pixels, so make sure what you upload is legible. There are web tools like Picnik that can help. Store Banner Image - Again, click Browseto choose a JPG, PNG, or GIF image from your hard drive. Must be exactly 700x100 pixels. Your Store Name and Store Image appear on the right-hand side of all your item pages, like this: Tip: If you've gotten this far and you haven't read How to market your products yet, you should! Revenue distributions The revenue distributions feature allows payments to be automatically distributed among multiple Residents. Distributions are based on percentages, not fixed dollar amounts. For example, say you are selling a car for L$1,000. You make L$700 per each car sold and distribute L$200 per sale to Alice and L$100 per sale to Bob. In this distribution, 20% goes to Alice and 10% goes to Bob. Control revenue distributions by clicking Add Distribution on the Edit item listing page. Listings with revenue distributions set must have a price of at least L$10. Transaction history To view your Transaction History: Login to the Marketplace. Click My Marketplace and click Merchant Home. On the left, under Reports, click Orders. On the Orders page, specify a Start Date and End Date by clicking the calendar dropdowns. Click Go to refresh the page. On the right, click Download CSV to download a CSV file that can be read in various applications, like Microsoft Excel. If a Resident buys an item as a gift for someone else, the recipient's name shows under Recipient. If the item is intended to be received by the same Resident who bought it, you see the buyer's name next to Customer. Problems with selling Having problems while selling your items? If you can't find a solution below, you can get more help at theSupport Portal. Redelivering an item to a customer If a customer requests that an item be redelivered — perhaps they didn't receive it, or lost their only copy — you can follow these steps: When logged into the Marketplace, click My Marketplace > Merchant home in the upper right. On the left-hand side, click Orders. Search for the order by Order # or Customer (the Resident's name). Click View order or the order number you want to redeliver. Click Redeliver item. Tip: You might want to make sure that your customer is online before redelivering. If a Resident has more than 25 offline message notifications, any new IMs or item deliveries will fail. Also, if the Resident is set to Away, redeliveries from the Marketplace will fail. Flagged items Flagged items are not removed automatically, and flagging does not affect search relevance. If an item is flagged, the item goes into a queue. Based on the flagger's rating, the flagged item will move up or down in the queue. People who abuse flagging will be ignored. If your item was flagged for: An incorrect category (the most common reason for flagging): See if there are sub-categories of the section where your item is currently listed and move your item to a more appropriate section. Do not post items in the "root" categories such as Apparel, Home & Garden, etc. unless you absolutely cannot find a sub-category that applies. You might also suggest a new Marketplace category. An incorrect maturity level: Please check the maturity level of your item. If you still have questions about why your item was flagged or unlisted, please open a support case and include the exact name of the product as it appears on your inventory page. Email notification settings You can change the types of email notifications you receive from the Second Life Marketplace: Visit http://marketplace.secondlife.com. If you are not already signed in, click Sign in in the top right corner of the page. Click My Marketplace at the top of the page, then select My account from the dropdown menu. Click Email settings on the left side of the My account page. On the Email settings page, under Merchant Notifications, click On or Off next to each type of email notification to set your notification preference. As a merchant on the Second Life Marketplace, you may receive the following types of email notifications: Purchase notification Note: This email is sent after delivery and payments have both been completed on a line item. Redelivery notification Note: This email is sent when either you or Linden Lab customer support redelivers an item. Review alert Flag alert
  3. Jeremy Linden

    How to market your products

    Copywrite to excite! Grab attention with a catchy headline Connect with your customers Item listing fields Photograph your products Rate mature products appropriately Other advertising strategies Featured Items Free stuff Improving your search results Sharing brands Inworld store signs Beyond Second Life This article introduces the essentials of Second Life commerce promotion and provides links to further useful resources. There is a lot of information here, so we suggest you bookmark this page and refer to it as needed. Copywrite to excite! The key to making your product stand out from the thousands of other products on the SL Marketplace is creating a compelling listing. A great listing captures the attention of browsing Residents and helps them make an informed decision. Quality copy — the title and description of your product listing — can make or break a sale. Get the consumer excited about purchasing your product. A well-crafted description makes your product both more alluring and more memorable. Be sure to check your spelling and punctuation: a sloppily written listing can make potential buyers think your product is poorly constructed, too. Your listing should reflect the care and attention to detail you put into creating your goods. Grab attention with a catchy headline Titles matter! Here are some tips for making the most of them: Include the specific name of your product. If your product comes in different colors or versions like "Lite" and "Pro," make this clear. If you have a personal or company brand, include it if space permits. Include keywords to make your title more searchable. Don't type in ALL CAPS; it's visually aggressive and may turn people off. Some sellers use special characters like *** ~*~ to decorate their listings, but this too may be off-putting and may also hurt your search rankings. If you really want your listing to stand out, consider using a listing enhancement. Examples: Luxury Renaissance Villa - Low Prims Handcrafted Bronze Anklet - Limited Edition! SuperTek's Low-Lag Animation Overrider v2.0 Ravstyle "Lynnie" Hair - Rainbow Fatpack Note: Although you can use up to 120 characters for an item name, a snappy title may be catchier and easier to read. Connect with your customers Generate a following by creating listings that show consumers who you are. Make it clear to your potential customers that they are dealing with a caring person. They will be more likely to ask questions that could lead to a sale. Let individual quirks shine through. Adding personality to your products elevates them above generic "piles of pixels." Call attention to what's unique about the wild dress or wacky gadget you're selling, especially if it is (as far as you know) the only offering of its kind on the whole market. Be specific. Make a clear list of features that is easy to understand at a glance. Be honest about known limitations or bugs that inhibit your product's functionality. Transparency earns your buyers' trust. Offer practical solutions to problems. If you have a proven record of unbeatable customer service, say so! If you have received positive testimonials, or a video review, let your customers know. Future testimonials can snowball as a result of early praise. You should also let buyers know if your product is a limited-time offer or a special edition — but be honest. No one wants to purchase something "premium" only to discover later that it is widely available. If you are open to doing custom work, make this clear. (Conversely, creators who are too busy to make customs often list this in their inworld profile.) Know your target market and tailor your listings accordingly. Let potential customers know exactly how your product will help them have a more enjoyable Second Life. Examples: Fed up with belts that cut into your avatar's waist? I have a solution for you... There's an interesting story behind these poseballs and it comes from my own love life... This hair fatpack means you'll get all of the colors shown in the photo. The headband isn't part of the package but an included styling notecard shows where you can buy this and other accessories. The easy resize HUD means you'll never have to waste time fiddling with the building tools! Item listing fields The following fields are in each of your item listings. They help describe your item to shoppers and can also help you organize your merchandise: SKU - This stands for Stock-Keeping Unit and is a unique identifier for each item. Version - If you have your own product-versioning system (for example, many scripted gadgets issue updates), enter the number here. For example, "2.0". Item Status - Can be Active or Inactive. This is the same thing as Unlist/List on the Manage inventory page. Maturity Level - Can be General, Moderate, or Adult. Please note that if you set the maturity level incorrectly, our automatic filter process may correct it without notifying you. For more information on how to rate your item, see the Marketplace listing guidelines. Mesh - Used this setting to indicate whether your item is composed of No Mesh, Partial Mesh, or 100% Mesh. If you do not have payment information on file or have not accepted the IP terms for mesh, you may only choose No Mesh. This setting is useful for Residents who are using Second Life Viewers that do not yet support mesh content; to them, your object may appear to be composed of flat triangles! Permissions - What the customer can do with the object. Note that setting this does not change your original item's permissions— you need to set those beforehand and check the same boxes here. If your item has permissions subtleties, make sure to check note them in the Extended description below. For example, a robot toy's colors may be modifiable, while the script inside the robot is no-modify. If you wish to place specific license restrictions on your item, check User Licensed and describe the terms of the license in the Extended description. For example, you may wish to sell an object with full copy/modify/transfer permissions, but disallow resale except under specific conditions. Usage Requirements - Describes how the item must be used; items may be Wearable, require Unpacking, require Land to be permanently displayed. If your object requires none of these, choose None. Clothing Works With - Choose Classic Avatars or Mesh Avatars. For more information, see Buying clothing that fits your avatar. Custom Avatar Brand - Fill in this field if your item is meant to be used with a specific branded Mesh avatar. For more information see Buying clothing that fits your avatar. Brand URL - A URL to help customers find out more about your Custom Avatar Brand, if applicable. International tabs - If you've localized your item for additional languages, click a language tab to enter that information. Each language is a separate listing, but listings in several languages can be created simultaneously. SL folder name - Corresponds to what the object's folder is named in your inventory. Item title - You can leave this the same as the SL object name or expand it to be more descriptive for additional visibility. This field is searchable and can be up to 120 characters. Tip: Item names appear in the page's URL, which then shows up in search engine results. A well-chosen name will help you become more discoverable via higher search rankings, so be careful of using decorative Unicode and other wasted space that doesn't contribute. Learn more about search engine optimization. Product features - Call out up to five specific highlights to emphasize why someone would want to buy your item. Extended description - Details about your product in plain text.. This commonly includes expanded info about the Product features, Permissions, and other fields. You can also link to a video tutorial or other rich documentation. Many merchants use it to provide customer service info, although Edit Store Information is probably a better place for that. Also, product manuals should be provided as a Downloadable PDF as mentioned below. This field is not searchable and can be up to 5,000 characters. While you can have the text of a URL in these areas, the text is not linked to the page. There is room on the merchant page for links to the merchant's web page or blog. Keywords - Specific terms you expect this item to be found with when customers search. This field is searchable from Marketplace search and can be up to 200 characters, including commas and spaces. Category - Click Change category to get category suggestions. In the popup, search categories, then click the category that fits best from the list. If you can't find a relevant product category, include keywords so that your product comes up when shoppers search using those keywords. You might also suggest a new Marketplace category. Item price - In L$. If this item is a freebie, enter 0. Prim count - The number of prims this objects is. Subtleties can be explained in the Extended description. For example, if you're selling a set of furniture in which the chair is 20 prims and the table is 30, be sure to let the buyer know. SLurl - This is usually a link to your inworld storefront, or at least a place the object can be viewed in three dimensions inworld. Whenever possible, enter a specific link to the exact location instead of a generic one to the front of your store. Learn more about SLurls. Video URL - Have you made a video tutorial or a marketing promo to show your product in action? This can be a delightful way to quickly show what it's all about. YouTube is the most popular video site, but there are many alternatives. The Video URL can actually be any standard URL, but the link put here appears under the listing's Details tab as View Video ». Available quantity - This is usually Unlimited unless you are selling something like limited-edition art. Limited items are often sold as no-copy so the buyer can't duplicate them. Images - While this field isn't required, it's one of the most important to communicate what you're selling, so include at least one image. Click Upload an image to get info and choose a JPG, PNG, TGA, or GIF image file from your hard drive. You can have up to 8 images for an item. Animated GIF - The Second Life Marketplace supports animated GIFs. They can be up to 1 MB (which means you may need to use an optimizer like Photoshop's "Save for Web & Devices") and, like other images, up to 700x525 pixels. Downloadable PDF - Click Browse to choose a PDF from your hard drive. PDFs can be more beautiful and readable than inworld notecards. You can include extended content in a PDF, like additional high-res images and Flash movies. There isn't a limit to the size of the PDF file, but you should use your buyers' time and bandwidth wisely. If you don't own Adobe software on Windows, you can use Microsoft Word or OpenOffice to create PDF files. On a Mac, almost every application can print to a PDF file. We recommend that product instructions go into the PDF file. Product specific EULAs (end user license agreements) should also go there. If you only have one EULA for all items, we suggest you put this in your store policies area, linked from your merchant profile, and also duplicate it in the PDF. Related Items - Related items are commonly variations (such as different colors of the same basic thing) or complementary (under a coat listing, you could have an umbrella as a related item). Click the button and then type an item name or partial name to pull up matches from your Marketplace product listings. You can have up to 8 related items. In the Marketplace, these items appear at the bottom of the detailed listing. Demo Item - Want customers to be able to try before they buy? Demos tend to be clearly limited versions of the real thing you've modified in advance: for example, a skin with a "DEMO" tattoo on it. Click Add demo item to choose one. Demo items themselves can be unlisted. Listing Enhancements - You can promote your item by featuring it on different Marketplace pages. Learn more about listing enhancements here. Revenue Distributions - The revenue distributions feature allows payments to be automatically distributed among multiple Residents. For example, you might share profits with a co-creator of the item; forward a percentage to the owner of the item's brand, if you are a sales affiliate; or send the proceeds to an alt account you use for holding and selling L$. Distributions are based on percentages, not fixed dollar amounts. You control revenue distributions by clicking Add Distribution on the Edit item listing page. Items must be listed at a price of L$10 or higher in order to be available for revenue distributions. Photograph your products Post a picture! Regardless of how compelling your description is, few shoppers are willing to buy a product sight unseen. Taking a snapshot in Second Life and saving it to your local hard drive is free, so there is absolutely no excuse for not uploading a picture with your listing. Here are some tips for how to use photos to greatest advantage: Make images bright enough to display well in a browser. Dark images make the consumer think you have some flaw to hide. When in doubt, brighter is always better. Shoot your product from multiple angles. You can have up to eight pictures per product listing, so take the opportunity to show off different angles and variations. For example, show how a building looks inside, outside, and under different lighting conditions. Show the back of a dress as well as the front. Tip: If you don't have an inworld location to display your creations, it is especially important that you use multiple images to give shoppers a better idea of what your product looks like in 3D. Don't skimp on image dimensions. Images are shown in preview slots, but their full-size versions can be up to 700 x 525 pixels (aspect ratio of 4:3). Avoid JPG overcompression, which adds ugly blurring and artifacts. Feel free to create a beautiful composite image with text and stylized graphics, but always include some accurate raws as well. Don't photoshop or hide flaws in the actual product. Some imperfections, like the visible transition from mesh clothing to sculptie attachments, are inevitable, but airbrushing them out is deceitful to the customer. Don't do it! Adjust your graphics settings to High or Ultra, and let customers know that your product will benefit from being viewed under these settings. Jagged edges can be avoided by enabling antialiasing, as shown in this video: Unless for intended effect (like a glow lamp that looks best at night), choose a fairly neutral WindLightsetting, such as the default midday that represents colors accurately, as shown in this video: Though using a facelight to enhance the ambient appearance of skins and similar products is fine, make sure you tell your customers exactly what is and is not included the product package. Rate mature products appropriately The Marketplace maturity rating system has the same categories as the inworld system: General, Moderate, and Adult. If you sell goods of an adult-rated or moderate-rated nature, make sure that they are clearly marked as such. This helps customers looking for such goods find them while hiding them from those who aren't interested. Now that there are teens on the main grid, rating your products responsibly is even more important. For more information on what these ratings mean, see the Marketplace Fee and Listing Policies. Other advertising strategies Take the time to research and try out the various strategies below to find the ones that work for you. Featured Items Each of your products can appear in the Marketplace Featured Items, which are shown in prominent places around the site. These listing enhancements make a product more visible and allow interested shoppers to click through and — if they like what they see — make a purchase moments later. Learn more about Listing Enhancements for Featured Items. Free stuff Offering free or almost free items is a fantastic way to get your name out there. It not only makes you more visible; it makes people like you! Tip: If you charge L$1 for an item, that item can be purchased as a gift. This is not an option if you charge L$0. Warning: Taking free merchandise created by someone else and trying to sell it for a profit will turn potential buyers against you. Always behave respectfully towards other sellers — your own success depends upon it. Improving your search results We keep our search relevancy formula private to prevent people from gaming the system. However, we can tell you that the formula includes: Average rating Past sales over a chosen time period Sales rank Search term matching The best way to improve your search results is by creating excellent products and marketing them effectively. Learn more about search rankings. Sharing brands Merchants can increase brand visibility and offer more complementary items by sharing a brand. Please note that merchant stores are categorized by merchant name, so a storefront can only be associated with one merchant. Inworld store signs You can create a store sign that sends inworld shoppers to your storefront on the Marketplace website. For the sake of branding consistency, we recommend adapting the same graphics you use on your Marketplace and inworld stores. To create a sign: Create a sign object. For help creating objects, see the Building tips article. Right-click the sign object and choose Edit. In the Build window, click the Content tab. Click the New Script button. Double-click the New Script in Contents to edit it. Completely replace the script's contents with this script: default { touch_start(integer total_number) { // load a dialog with a URL llLoadURL(llDetectedKey(0), "Visit my Marketplace Store", "https://marketplace.secondlife.com/stores/30"); } } After you've added the script: Customize the highlighted text above to specify your store. The store number is shown in your browser when you login to the Marketplace and choose My Marketplace > My store. Click Save. Close the New Script and Build windows. Click your sign object. A notification should appear with a link to your web store on the Marketplace. This is what your customers will see. Wiki help pages Advertising in Second Life Marketing Your Products In Second Life Business Tools Beyond Second Life Success on the Marketplace begins with a good understanding of Second Life culture and procedures. If you are new to selling, look closely at listings for items you yourself have purchased and take careful note of what appeals to you. Look to more experienced content creators for ideas — but don't plagiarize their copy. Once you have a handle on the basics of the Marketplace, you might turn to external sources of inspiration. Consider the local markets you visit regularly; how do they present their goods? What about newspapers, magazines, or even tabloids — how do they grab your attention and keep you reading? Here are a few specific links to other sellers' guides we've found helpful in crafting the SL Marketplace: eBay's Selling basics Selling on Amazon.com These copywriting and SEO tips generally apply to the Marketplace: "12 SEO Copywriting Tips For Product Pages" from Miva Merchant "SEO tips for product pages" from Econsultancy Residents have suggested these helpful links: http://en.wikipedia.org/wiki/Marketing - Wikipedia's entry for Marketing http://en.wikipedia.org/wiki/Pricing - Wikipedia's entry for Pricing http://www.knowthis.com/internet.htm - KnowThis.com's Internet Marketing Virtual Library http://www.marcommwise.com/glossaryindex.phtml - Marketing Glossary of Terms Useful reference books: Influence: The Psychology of Persuasion - By Robert Cialdini, and a classic in the field. Ogilvy on Advertising - By David Ogilvy, one of the copywriting legends.
  4. Finding items to buy Using boolean search operators Determining usage requirements Determining whether an item contains mesh content Adding items to your cart and giving gifts Giving gifts Editing your cart and paying After you buy Items delivered to the Received items folder Viewing your order history Automatic purchase redelivery Unreceived and accidentally discarded items Writing a review Flagging an item on the Marketplace Email notification settings In other languages: Deutsch Español Français Italiano 日本語 Português Finding items to buy The Second Life Marketplace is the place to buy an amazing assortment of virtual items sold by fellow Residents. The Marketplace fee and listing policies govern the types of items for sale, as well as advertising, fees, and other guidelines for using the Marketplace. To start shopping in the Second Life Marketplace: Go to marketplace.secondlife.com. If you're not already logged into secondlife.com, click Sign In in the upper-right. Enter your Second Life name and password, and click Login. You can look for items you wish to purchase in several ways: By using the search box at the top of the page. By browsing the Categories and Communities on the left. By scrolling through the Featured Items. Important: You must be age verified to view Adult content both inworld and on the Marketplace. In addition, you must adjust your maturity preferences to access both Moderate and Adult content. For more information, see Maturity ratings and Age-restricted content. To search for something specific: Enter keywords in the search bar at the top of the page. You can use the boolean operators AND, OR, and NOT to refine your search. As you type, the search bar attempts to automatically complete your entry based on current marketplace listings. If desired, click the All categories dropdown to specify a category. Select your preferred option from the Show maturity levels dropdown. Press the Enter key or click Search. Items matching your search parameters are displayed on the right. Tip: To search for a particular merchant or store, click the Merchants/Stores tab. Once you have located the store, click Search this store to search only within that store. Using boolean search operators Boolean operators are simple words such as AND, OR, and NOT that can be used to either combine or exclude specific words in a search, which can help to achieve more accurate search results. Here is a short guide on how and when to use each available operator: AND - Narrows your search by requiring both words to be included in each search result. For example, a search of "red AND green" returns only results containing both the words "red" and "green". OR - Broadens your search by only requiring one of the words to appear in each result. For example, a search of "boats OR planes" returns results containing: only the word "boats", only the word "planes", or both the words "boats" and "planes" NOT - Narrows your search by excluding results that contain the words after the NOT operator. For example, "summer NOT winter" returns results that contain the word "summer" but does not show any results containing the word "winter". Boolean search operators must always be written in CAPITAL LETTERS in order to be recognized by the Second Life Marketplace search. Determining usage requirements Some purchases may require certain conditions for use. For example, a prefabricated building requires that you own land upon which to place it. Some purchases may also come inside boxes, which require a specific un-boxing procedure as described in Opening boxes. Usage requirements can be found on the right side of all item listings in the Second Life Marketplace: Use It Now: This item will be delivered directly to you or a friend in Second Life, unpacked and ready to use. No land or sandbox required. Unpacking Required: This item requires you to find a place in Second Life (such as a sandbox) to unpack and use it. See Opening boxes for additional information. Land Required: This item requires that you have access to land in Second Life in order to unpack and use it. In addition to these usage requirements, you may also see a message stating, "This item contains wearable items for your avatar," indicating that the product contains one or more attachments or clothing items. Determining whether an item contains mesh content Second Life Viewer 3.0 or higher is required in order to view mesh content. Furthermore, any object that is partially or fully composed of mesh content has a land impact based on prim equivalents, which are determined by calculating the actual impact of the object on computing resources, rather than by simply counting the number of prims in an object. You can determine whether an object on the Marketplace contains Mesh by checking the right side of the listing, underneath Permissions. If the object contains mesh, there is an indicator stating either Mesh: Partial Mesh or Mesh: 100% Mesh. If the object does not contain mesh, this indicator does not appear. Adding items to your cart and giving gifts To add an item to your cart: Click the item you would like to buy to see the item's detailed description. Click Add to Cart or Buy Now. Add to Cart saves your purchase to your cart for later payment and delivery. You can keep shopping for more items. Add to Cart as Gift saves your purchase to your cart as a gift for another Resident. The item must cost L$1 or more for this button to appear. See Giving gifts below for more information about giving gifts. Buy Now takes you directly to the checkout screen but does not affect or purchase the other items already in your cart. Giving gifts If you want to send an item to another Resident as a gift: Follow the steps above to find the right gift. Click on the item and select Add to Cart As Gift. Enter the recipient's Second Life first name and last name and click Find Resident. Important: If the recipient has only a username, not a first name and last name, enter the username. The system will show the name as "username Resident." A gift message window appears. If you would like to include a gift message, enter one here. Click Finished. The gift is now in your cart for later payment and delivery. Editing your cart and paying When you've finished adding the items you want to buy to your cart, click the Cart button in the upper-right. For each item, you can choose to: Remove it from your cart by clicking the Remove From Cart link below the item name. Buy more or fewer of the same item by changing the number in the Qty box and clicking Update quantities. You can also update the quantity of individual items by clicking the update link next to that line item. Change the gift message (if it's a gift). Once your cart is edited to your satisfaction: Click the Check out button. Review your invoice, then click Buy now to purchase the items using your Linden dollar (L$) balance.. Tip: While reviewing your invoice, you may click More payment options to add or select an alternate payment method such as a credit card or PayPal account. Note: When you use PayPal or a credit card to make a Marketplace purchase, your Transaction History shows a debit or credit originating from "Commerce Linden" or "Marketplace Linden." After you buy Items delivered to the Received items folder After purchasing an item, log into Second Life. You will see a Received items section at the bottom of your Inventory window. Click it to expand the Received items pane and see items and folders you have recently received: You may drag received items and folders from the Received items pane to one of your existing inventory folders. If you are using a third-party viewer, the Received items pane appears as an inventory folder named Received items. If your purchase was packaged in a box for delivery, you need to open the box before you can use the item.Learn about opening boxes. If you bought clothing or other items to attach to your avatar, see Avatar attachments to learn how to use them. Viewing your order history You can see what you've purchased in your order history: Log into the Marketplace. Click My Marketplace > My Account. On the left, select Order history. You can also check other account-specific information here. Automatic purchase redelivery If an item you've purchased on the Marketplace permits automatic redelivery, you can request that a new copy of the item be sent to your Received Items folder from your Order History page. Items from an order must be requested for redelivery individually; you cannot redeliver an entire order at once. To request an automatic redelivery of a purchase: Visit your Order History Page Locate the item you wish to have redelivered You can search by Product (item name) or Merchant to locate the item's order Under Description in the Order details, locate the item you wish to redeliver and click Redeliver item Unreceived and accidentally discarded items Has it been more than 24 hours since you ordered? If so, and the item does not permit automatic redelivery or the automatic redelivery is not working, please contact the merchant, explain what happened, and politely request redelivery of the item. If it has been less than 24 hours, please be patient and check again later. Note: If an item purchased on the Marketplace using PayPal or a credit card is not successfully delivered to you, the credit or debit will not appear in your transaction history, and the merchant will have no record of the purchase. Simply try to purchase the item again. If you accidentally discard an item, contact the merchant, explain what happened, and politely request redelivery of the item. Often the merchant will understand and redeliver, especially if the item in question isn't "no-copy." Unfortunately, Marketplace deliveries, unlike items sent manually from another avatar, are completely discarded and can't be retrieved from the Trash. Writing a review To write a review for an item you bought: Open your order history. Click Review Product in the order description for the item. Select the number of stars you want to give to that item, give your review a title, and write your review. Click Post your review. Tips for writing relevant and helpful reviews can be found at Writing Item Reviews on the Marketplace. Flagging an item on the Marketplace If you find merchandise on the Marketplace that you think is in violation of the Marketplace listing policies, please flag it for review by customer support. To flag an item: View the listing. Click Flag this item on the right. In the Reason for Flag dropdown, select your reason for flagging the item. In the Detailed Reason dropdown, select a more detailed reason. Click Flag to flag the item. Email notification settings You can change the types of email notifications you receive from the Second Life Marketplace: Visit http://marketplace.secondlife.com. If you are not already signed in, click Sign in in the top right corner of the page. Click My Marketplace at the top of the page, then select My account from the dropdown menu. Click Email settings on the left side of the My account page. On the Email settings page, under Shopping Notifications, click On or Off next to each type of email notification to set your notification preference. As a shopper on the Second Life Marketplace, you may receive the following types of email notifications: Order confirmation Gift notification Redelivery notification Revenue distribution notification Revenue distribution addition/removal notification
  5. Jeremy Linden

    Selling in the Marketplace

    Creating a store Listing items for sale The Marketplace Listings window Version folders Stock folders Creating a new listing Changing versions of a listed item Changing the item associated with a listing Previewing your store Delivering items to the buyer Store managers Third-Party Viewer developer resources In other languages: Deutsch Español Français Italiano Português 日本語 This article explains the basics of how to get started as a merchant on the Second Life Marketplace. Once you are familiar with these steps, check out How to market your products for tips on how to make your business stand out, or learn about Managing your Marketplace store. Creating a store The first step to becoming a merchant is to create your store on the Second Life Marketplace. Your store is where customers can browse and purchase items you have listed for sale. Once a purchase is made, the items are delivered directly to the buyer's inventory in Second Life and the proceeds are added to your Linden dollar (L$) balance. To create your store: Make sure your Second Life account is at least five days old and has payment information on file. On any Marketplace page, click My Marketplace in the upper-right and click Create a Store. Read the Marketplace Terms of Service carefully, check I agree to the Second Life Marketplace Fee and Listing Policies, then scroll down to the bottom and click Continue. (Optional) Customize your store profile to make it more attractive and easier to find. Restart your Second Life Viewer before attempting to upload items to the Marketplace website. Listing items for sale Once you have set up your Marketplace store and restarted the Second Life Viewer, you can begin using the Marketplace Listings window to manage your store's inventory. Make sure you understand Second Life's next owner object permissions before listing your items for sale; these permissions allow you to control how your object may be copied or redistributed after you've sold it. The Marketplace Listings window Video Tutorial: Learning Listing, Version, & Stock Folders The Marketplace Listings window is an extension of your Second Life inventory that allows you to manage all inventory in your Second Life Marketplace store. By dragging and dropping items from your inventory window into the Marketplace Listings window, you can immediately begin setting up new listings, add updated versions of your existing products, and even list or unlist items on the Marketplace Store. You can access the Marketplace Listings window by choosing Me > Marketplace listings from the top menu bar of the Second Life Viewer. Version folders Each Marketplace Listing folder contains one or more version folders that allow you to easily manage updated versions of a product without creating a new listing. Version folders look like normal inventory folders with three lines drawn on them, like this: . Only one version folder may be active at a time for each listing; when a customer buys your product, they receive a copy of the active version folder and its contents. To activate a version folder for a Marketplace Listing, right-click the appropriate version folder and choose Activate. If a listing folder contains only one version folder, it is activated automatically. Currently active version folders are marked by the word "(active)". Note: When you drag objects from your regular inventory to a version folder, they are moved, not copied. This means that they no longer appear in your main inventory and will be lost permanently if deleted from their respective version folder. You may instead copy an item from your inventory to the Marketplace Listings window by right-clicking the item in your inventory and choosing Copy to Marketplace Listings. Stock folders You can use the Marketplace Listings window to sell a limited stock of no-copy items. No-copy items that you drag into the Marketplace Listings window are automatically placed into a stock folder. Stock folders look like normal inventory folders with a grid of squares on them, like this: . Stock folders also show the number of items they contain next to their names. For example, "Example Crate (stock=7)". Each stock folder must be inside a version folder, and represents the sale of a single item in the listing, even though there may be many items inside the stock folder. For example, if your active version folder consists of a copiable notecard and a stock folder containing 25 no-copy objects, each customer will receive a copy of the notecard and one randomly selected object from the stock folder until no items remain in the stock folder. The no-copy items within a stock folder must be of the same inventory type, but may have different names. For example, some identical limited-run items may have serial numbers written into their object names, but they can still be sold from the same stock folder. Note that while it is still possible to sell a limited quantity of copiable items using the appropriate listing field, the quantity of items available from a stock folder is determined by the number of items in the folder and cannot be changed using the Available quantity listing field. When a stock folder runs out of no-copy items, the Marketplace de-lists your listing and sends an email alert reminding you to add more units. Creating a new listing Video Tutorial: Creating a New Listing Follow these steps to create a listing for a new product on the Second Life Marketplace: Open the Marketplace Listings window in the Second Life Viewer by choosing Me > Marketplace listings from the top menu bar. Open your Inventory window by choosing Me > Inventory from the top menu bar. Drag your product from the Inventory window to the section of the Marketplace Listings window labeled Drop folders here to create new listings. It now appears under the Unassociated tab. Under the All or Unassociated tabs, right-click the listing folder containing your product and choose Create listing. The folder is moved to the Unlisted tab and now displays a listing number. Under the All or Unlisted tabs, the single version folder inside the listing folder is automatically made active. Right-click the listing folder or version folder and choose Edit listing to fill out the required listing fields on the Marketplace website. If you try to list your product before filling out the required listing fields, you will receive an error message explaining which fields still require input. Click the Update button to save your listing. On the All or Unlisted tab of the Marketplace Listings window, right-click the listing folder and choose List to list your product on the Second Life Marketplace. You may list or unlist items from the Marketplace website as well. Changing versions of a listed item Video Tutorial: Updating a Listing As you develop updates for your products, you can easily update your Marketplace listings with the new items without deleting the older versions: Open the Marketplace Listings window in the Second Life Viewer by choosing Me > Marketplace listings from the top menu bar. Open your Inventory window by choosing Me > Inventory from the top menu bar. Drag your updated product from your Inventory window to the listing folder for that product in the Marketplace Listings window; this creates a new, inactive version folder containing the updated product. Right-click the new folder and choose Activate to make it the active version folder for that listing. All new sales through the associated Marketplace listing will deliver products from the active version folder. At any time, you can revert your listing to sell a previous version of your product by right-clicking its version folder and choosing Activate. Changing the item associated with a listing Video Tutorial: Migrating Listings & Checking for Errors Under rare circumstances, you may need to completely change the item associated with a Marketplace listing. The most common reason for needing to change the item associated with a listing is accidental deletion of the inventory folder associated with a listing and need to re-associate items with an existing listing. To associate a listing folder with a pre-existing Marketplace listing: In the Second Life Viewer, choose Me> Marketplace listings. Find the listing number in parentheses next to your existing listing. For example, "Example Crate (3757)". Click the Unassociated tab of the Marketplace listings window. Right-click an unassociated item you wish to associate with your listing and choose Associate listing. In the Associate Listing window that appears, enter the listing ID of your existing listing and click OK. The unassociated item now replaces the existing item (if any) in the Marketplace listing. Note that changing the item associated with a listing in this way causes the item to become unlisted because you are replacing the active version folder. You will need to activate a new version folder and re-list the item as described in Creating a new listing. Previewing your store After you have listed at least one item, you can preview your store: On the Marketplace website, go to My Marketplace > My Store. This is how your customers see your store — but it also helps to browse the Marketplace as an alt to really walk in your customers' shoes. Important: To see items in your store that you have listed as Moderate or Adult content, make sure you set Show maturity levels to General, Moderate, Adult when you search! Delivering items to the buyer The Marketplace automatically delivers items for you. Occasionally, the delivery system fails, and a delivery gets lost on its way to the customer. If that happens, you can easily redeliver the item. Blocking unwanted buyers In the event that a Marketplace store owner should wish to avoid doing business with a particular customer, adding the customer to the store owner's inworld block list will prevent the customer from purchasing items from their shop. See Blocking for more information on how to add someone to a block list. Managing problematic reviews While most reviews, even negative ones, offer an opportunity for a merchant to respond to the review to provide context and assistance to their customers, there are times when a customer review becomes a problem. If the review comments appear to be in violation of the Terms and Conditions, Community Standards, or the Marketplace Listing Guidelines, please report the review using the "Flag this review" link that is located directly beneath the review comments on the Product Listing. Store managers A store manager is a Resident you have designated to manage some operations of your store in the Second Life Marketplace. Store managers can perform many of the same actions as the store owner, taking allowing them to take on some of the burden of managing your store. For full details on store managers, see Second Life Marketplace store managers. Third-Party Viewer developer resources There are two API wiki pages targeted at Third-Party Viewer developers. This API documentation is helpful for developers who want to integrate Marketplace features into their Third-Party Viewers, but is not necessary for most Marketplace merchants or their customers: Marketplace API for VMM AIS V3 API
  6. Jeremy Linden

    Selling objects

    How to sell an object Should you sell Original, Copy, or Contents? How to set permissions on an object Bulk-setting permissions Setting default permissions when uploading Setting bulk permissions in an object's contents Advertising rules and etiquette How to sell an object Follow these steps to put an object up for sale: Right-click the object and choose Edit. Click on the General tab. If you don't see it, click More. Select the For Sale checkbox. In the dropdown menu next to the For Sale checkbox, select how you want to sell the object. • Original: Sell that exact object. When a Resident buys the object, it will stay right where it is and change owners. • Copy: Sell a copy of the object. The object will remain where it is, and the purchaser will receive a copy of the object. • Contents: Sell the objects, clothing, etc. in the Contents folder of the object. The purchaser will receive a folder (with the same name as the object) containing a copy of the object's contents (or the contents themselves if they are no-copy). Enter the price of the item in the the Price: L$box just below the For Sale dropdown menu. If you want the item to be searchable on the Second Life Marketplace, select the Show in search checkbox. Read more about selling in the Marketplace. Tip: The best way to sell clothing, animations, or multiple related items is to place them in an object and sell its contents. This works beautifully for complete outfits and costumes! Should you sell Original, Copy, or Contents? Should you sell your inworld Second Life creations as Original, Copy, or Contents? That depends on how the object is presented and what you intend to do with it. See Object sale types for full details. How to set permissions on an object Permissions on an object determine what other people can do with it. To set permissions: If the the object is inworld (rezzed), right-click it and choose Edit, then navigate to the General tab. If the object is in your inventory, right-click it and choose Properties. The entries you want to change are listed under Next owner: Modify: Permits the next owner to modify your creation. Copy: Permits the next owner to copy your creation, retaining a copy in inventory when the object is dragged inworld. Transfer: Permits the next owner to give your creation to someone else. If the object also permits copying, the copies can be sold. If the object does not permit copying, only the original object can be sold. Unchecking this means the next owner cannot give the object to anyone else. Important: Permission settings set while an object is in your inventory are not cross-checked with Contents until rezzed. When transferring an item to another Resident, be sure to rez and retake it first to ensure that its permissions are set correctly. You cannot regain permissions for an object you have given to someone else. Linden Lab is unable to reset permissions on an object. If permissions allow, it is a good idea to create a backup copy of an object before you give it to someone else. This way, you always have a copy of the "most permissive" version of the object! Important: Default permissions are no modify and no copy! Always check permissions before giving objects to others. Bulk-setting permissions The Second Life Viewer includes some features for bulk-setting permissions. That means you can apply permissions across multiple items instead of one at a time. Setting default permissions when uploading To bulk-set permissions when you're uploading images (textures), sounds, or animations: Go to Build > Options > Set Default Permissions. A window appears allowing you to specify Next owner permissions. Choose to allow others to Modify and/or Copy and/or Resell/Give away the objects. (Note that your default permissions also apply to single uploaded items.) Select Build > Upload > Bulk (L$10 per file). Select multiple files by holding down the Shift or Ctrl key, then confirm upload. After the uploads are complete, open your inventory. You can right-click each item and choose Properties to verify permissions have been set correctly. Setting bulk permissions in an object's contents Bulk-setting permissions for items in an object's contents allows you to set permissions by item type (body parts, clothing, etcetera): Right-click an object with contents you want to change and select Edit. Click the Content tab. Click Permissions button. Check or uncheck content (item) types whose permissions you want to change. Under Next owner, choose to enable or disable Modify, Copy and Transfer permissions. When you're satisfied with your settings, click OK. Tip: If you forget to apply permissions when uploading, rez a cube and drag the item(s) from inventory into the cube's contents, where you can set permissions as desired. Advertising rules and etiquette Advertisers must always take care to respect the rights and privacy of other Residents. Here are a few guidelines. Adhere to the Community Standards. Adhere to the Second Life Terms of Service. If you violate any of these rules, your account may be suspended or terminated. Post in the appropriate channels. You might try posting in the designated Classifieds section for a small fee. Many Resident-run forums and publications also welcome advertisers, but make sure to read their advertising rules and policies before you start posting. Keep it legal. You are legally responsible for your own actions in Second Life, for example, the rules for ad farms and network advertisers. Also, Linden Lab will remove without refund any classified ads, event listings, or land descriptions that advertise gambling. Read Selling in the Marketplace to learn more.
  7. Eli Linden

    Gerenciar sua loja no Marketplace

    Em outros idiomas Gerenciar seu inventário Inventário de mercado não associado Status listado, não listado e indisponível Editar uma listagem Remover uma listagem Como alterar o item associado a uma listagem Como editar mais de uma listagem por vez Visualizar suas listagens de Moderado e Adulto Listagem de melhorias Como gerenciar sua listagem de melhorias existente Relatório de listagem de melhorias Seu perfil de loja Distribuição de receita Histórico de transações Problemas com a venda Reentregar um item ao cliente Itens destacados Configurações de notificação de e-mail Gerenciar seu inventário A seção Gerenciar inventário do Marketplace facilita na edição de uma listagem de itens inteira ou produto por produto. Para gerenciar o seu inventário: Após logar no Marketplace, acesse Minha Marketplace > Página Inicial do Lojista no superior direito. Clique em Gerenciar inventário , no lado esquerdo da página. Inventário de mercado não associado Se você adicionou um item à listagem do seu Marketplace no Visualizador Second Life, mas não o associou à uma listagem existente ou criou uma nova listagem, este item vai aparecer na aba Não associado na janela de listagens do Marketplace. Para mais informações sobre como adicionar um item ao seu inventário do Marketplace ou criar uma nova listagem, consulte Vender no Marketplace. Para associar um item que não está associado com a lista existente: Dê um clique com o botão direito do mouse na pasta do item não associado na aba Não associado da janela de listagem do Marketplace. Escolher Listagem associada. Insira o ID de listagem da listagem existente. O ID de listagem pode ser encontrado em parênteses próximo à uma listagem de item listado ou não listado. Por exemplo, "Caixa de exemplo (3732)". O item não associado substitui o item existente na listagem agora. O item listado anterior torna-se inventário não associado. Status listado, não listado e indisponível Cada uma das listagens tem um status: Listado - O status normal, ativo de um item que está publicamente visível e disponível para compra no Marketplace. Exceção: os itens com estoque de quantidade limitado fica marcado como Listado depois que todos os itens tiverem sido vendidos, impossibilitando novas compras pelo cliente. Não listado - Um item que está intencionalmente oculto e indisponível para compra. Você pode não listar um produto porque: Você está descontinuando permanentemente a venda de um produto, mas quer manter a listagem para os seus registros pessoais. O produto é sazonal ou específico para um evento e ficará temporariamente não listado até o próximo momento ou evento apropriado. Você descobriu sérios problemas no produto e colocou o produto como não listado temporariamente, até que o problema seja resolvido. Certifique-se de fazer um anúncio na sua Marketplace (e em qualquer outro local na web que você mantenha uma loja, como um blog) para manter os seus clientes informados. Indisponível - Um item pode ficar indisponível por vários motivos: Itens recém adicionados com listagem incompleta exibida aqui. Você precisa Editar cada uma e completar os campos obrigatórios para Listar estes itens. Saiba mais sobre os campos da listagem de item e como usá-los. Se um item violar os Termos de serviço do Marketplace, o Linden Lab pode colocá-lo como indisponível. Observação: O campo Data em Gerenciar inventário indica a data em que o item foi importado para o Marketplace do Second Life. Editar uma listagem Para editar uma das suas listagens: No canto superior direito, escolha Meu Marketplace > Página Inicial do Lojista. Na esquerda, clique em Gerenciar inventário. Clique em Ações > Editar próximo ao item que você quer atualizar.. Você também pode clicar em Ações > Pré-visualizar para ver como a listagem de item é exibida para os clientes em potencial, ou clique Ações > Não Listar/Listar para ativar ou desativar uma listagem. Faça as mudanças desejadas para os seus campos da listagem de item. Clique em Atualizar para salvar as atualizações. Você também pode acessar a página Editar Página de Listagem do Visualizador Second Life ao clicar à direita da pasta do item e escolher Editar listagem. Remover uma listagem Para remover uma listagem, primeiro não liste o item do Marketplace do Second Life: Logue no Marketplace e escolha Meu Marketplace > Minha loja (canto superior direito). Clique em Gerenciar inventário. Lcalize a entrada do item e clique em Ações > Não listar link. Próximo, remover a listagem da sua loja no Marketplace: Logue no Marketplace e escolha Meu Marketplace > Minha loja (canto superior direito). Clique em Gerenciar inventário. Próximo a listagem de item que você quer remover, escolha Ações > Excluir. Como alterar o item associado a uma listagem Se você quiser vender uma versão diferente ou atualizada de um item usando uma listagem atual: No Visualizador Second Life, escolha Eu > Listagens do Marketplace Encontre o número da listagem entre parênteses perto da sua listagem existente. Por exemplo, "Caixa de exemplo (3757)". Clique na guia Não associados da janela de listagens do Marketplace. Clique com o botão direito do mouse em um item não associado que deseja associar a sua listagem e selecione Associar listagem. Na janela Associar listagem que é exibida, insira a ID da listagem da sua listagem existente e clique em OK. O item não associado substitui o item existente na listagem agora. O listado previamente é movido para uma aba Não Associada. Editar mais do que uma listagem de uma vez Observação: Escolher Editar para múltiplos itens é uma forma útil para padronizar os campos que são iguais. Por exemplo, se você estiver vendendo diferentes colorações de cabelo, a maioria das informações serão idênticas; ou precisa ter um roteiro padrão para adicionar em diversos produtos. Para editar mais de uma listagem por vez: Selecione as caixas de seleção na coluna da esquerda dos itens que deseja editar, ou clique na caixa de seleção no topo da coluna para selecionar todos os itens. Dica: Se você tiver um grande inventário e quer visualizar ou selecionar mais de um item por vez, altere o Itens por página para um número maior, como 100. Abaixo, próximo de Modificar itens selecionados, escolha uma opção do menu suspenso (Listar, Não listar, ou Editar) e clique em Ir. A página atualiza com uma mensagem de confirmação. Visualizar as suas listagens Moderadas e Adultas Quando você pesquisa pelo seu item no Marketplace, certifique-se de selecionar Geral, Moderado, ou Adulto em Exibir níveis de maturidade. A menos que você ative conteúdo moderado e adulto, o recurso que permite que os compradores excluam esse conteúdo dos resultados de pesquisa também impede que você veja suas próprias listagens. O nível de maturidade da sua listagem pode ser atualizada automaticamente pelos filtros que usar para escanear as listagens classificadas de forma errada. Ocasionalmente, atualizamos as palavras-chave do filtro. Se a sua listagem contiver palavras no filtro atualizado, sua classificação de maturidade será alterada de acordo. Se discordar com uma classificação automatizada de maturidade, entre em contato com contato do suporte. Listagem de melhorias As listagens de melhoria permitem que você promova um item por anunciando-o como “Item em Destaque” em uma página altamente visível. Enquanto estiver editando uma listagem de item, você pode clicar em Adicionar à direita para: Incluir este item como destaque na página inicial - http://marketplace.secondlife.com Incluir este item como destaque na página inicial de uma categoria - Por exemplo, Acessórios para Avatar. Incluir este item como destaque na página do recibo de pagamento - Um comprador vê está página depois de finalizar a compra. Incluir este item como destaque na página de anúncio de pagamento de carrinhos com L$ 0 - Um comprador vê esta página após o check out com um saldo de L$ 0 (brindes). Para os preços da listagem de melhorias, consulte Taxas de Marketplace e comissões. Gerenciar as suas listagem de melhorias existentes Para gerenciar a sua listagem de melhorias Vá para Marketplace. Escolha Meu Marketplace > Página inicial do lojista. Clique em Gerenciar assinaturas no lado esquerda, ou clique em: Aba de inventário> Gerenciar assinaturas. A página Inscrições mostra os detalhes de todos os aprimoramentos de sua listagem, incluindo onde cada item é exibido, seu período de renovação e seu status atual. Buscar uma listagem de melhorias que quer alterar. Clique em Editar à direita. Agora você pode editar a sua listagem de melhoria. Para cancelar a sua listagem de melhorias ao final final do período atual,, clique em Não renovar. Para renovar uma listagem de melhoria que você cancelou, clique em Reativar. Para cancelar a sua listagem de melhorias imediatamente, sem arquivar o tempo restante, clique emExcluir. Importante: As listagens de melhorias renovam-se automaticamente! Se você só quiser anunciar o seu item por um período específico, siga as instruções para o cancelamento da sua listagem de melhorias. Relatório de listagem de melhorias Você pode visualizar os relatórios de listagens de melhoria, que mostra as estatísticas sobre as impressões e cliques para cada listagem de melhoria que você ativar. Quando logado ao Marketplace, escolha Meu Marketplace > Página Inicial do Lojista. Na esquerda, clique em Listagem de melhorias (em Relatórios). Seu perfil de loja Sua loja tem seu próprio perfil que pode ser customizado. Você deve aproveitar para promover a sua marca: Clique em Meu Marketplace no canto superior direito selecione Página Inicial do Lojista. Na esquerda, clique em Editar Informações da Loja. É isso que os campos significa: Nome da loja - Este padrão é o nome do seu Residente, mas se você quiser, pode mudá-lo para outra coisa. Perfil - O que você quiser falar aos seus potenciais clientes sobre você em até 2.100 caracteres, como por exemplo, que você é, o que vende, e por que faz isso. Exemplos: “Vendido pelo Second Life há sete anos e estes são alguns depoimentos de milhares de clientes satisfeitos!"; "Acreditamos que cada avatar deve poder ter uma casa incrivelmente bela"; ou "O objetivo da nossa empresa é ampliar o seu incrível". Políticas - Você aceita restituições? Você prefere ser contatado por e-mail ou mensagem instântanea, ou você contratou a equipe de suporte que os seus clientes podem contatar? Certifique-se de dizer isso aqui para que as expectativas dos clientes sejam claras. Link para o Blog - Link para o seu blog outro site sobre a sua loja. Muitos vendedores usam blogues para anunciar as atualizações dos produtos. Alguns até se juntam e forma blogs de comunicade, como o iheartsl. Link da loja no Mundo Virtual - Se você tem uma loja no mundo virtual, digite a sua SLurl aqui. Imagem da loja - Clique em Browse para escolher uma imagem em JPG, PNG, ou GIF do seu seu computador. Um JPG bem compactado geralmente funciona melhor. Nem sempre é uma foto da sua loja no mundo virtual, mas a logo da sua marca. Esta pequena imagem deve ter exatamente 45x45 pixels, então certifique-se de fazer upload de uma imagem com essas dimensões. Existem ferramentas para a web como Picnik que pode ajudar. Imagens do banner da loja - Novamente, clique em Browsepara escolher uma imagem em JPG, PNG, ou GIF do seu computador. Deve ser de exatos 700x100 pixels. Seu Nome da loja e Imagem da loja aparece no lado direito de todos os itens da página, desta forma: Dica: Se você chegou até aqui e ainda não leu Como vender os seus produtos , você deve fazer isso agora! Distribuição de receita O recurso de distribuição de receita permite que os pagamentos sejam distribuídos automaticamente entre vários residentes. Os distribuidores são baseados nos percentuais, não em valores em dólar fixo. Por exemplo, se você vender um carro por L$1,000. Você ganha L$700 por cada carro vendudo e distribui L$200 por venda para Alice e L$100 por venda ao Bob. Nesta distribuição, 20% vai para a Alice e 10% para o Bob. Controle as distribuições de receita ao clicar em Adicionar distribuição na página Editar listagem de item . Histórico de transações Para visualizar o seu Histórico de transações: Vá para Marketplace. Clique em Meu Mercado e selecionar Página Inicial do Lojista. Na esquerda, em Relatórios, clique em Pedidos. Na página de Pedidos, especifique uma Data de início e Data de encerramento ao clicar no calendário. Clique em Ir para atualizar a página. Na direita, clique em Baixar CSV para baixar um arquivo CSV que pode ser lido por diversas aplicações, como o Microsoft Excel. Se um Residente comprar um item como um presente para outra pessoa, o nome do destinatário é exibido como Destinatário. Se o item é para o próprio Residente que efetuou a compra, você verá o nome do comprador ao lado do Cliente. Problemas com a venda Problemas ao vender os seus itens? Se você não encontrar a solução abaixo, poderá encontrar mais ajuda noPortal de suporte. Reentregar um item ao cliente Se um cliente solicitar que um item seja reentregue — talvez eles não tenham recebido, ou perderam suas cópia — você pode seguir os seguintes passos: No site do Marketplace, escolha Meu Marketplace > Página Inicial do Lojista no canto superior direito. Na esquerda, clique em Pedidos. Buscar pelo pedido por Nº do Pedido ou Cliente (nome do Residente). Clique em Visualizar pedido ou número do pedido que quer reentregar. Clique em Reentregar o item. Dica: Talvez você queira se certificar que o seu cliente está online antes da reentrega. Se um Residente tiver mais de 25 notificações offline, qualquer nova mensagem ou item entregue falhará. E se o Residente definir como Ausente, as reentregas a partir do Marketplace falhará. Itens sinalizados Os itens sinalizados não serão removidos automaticamente, e ao marcá-los não afetará a relevância da pesquisa. Se um item está sinalizado, o item vai para uma lista de espera. Com base na classificação da sinalização, o item sinalizado é movido para cima ou para baixo nessa lista. As pessoas que abusarem dessa sinalização serão ignoradas. Se o seu item for sinalizado por: Uma categoria incorreta (a sinalização mais comum): Verifique se há sub-categorias da seção onde o seu item está listado atualmente, e mova o seu item para uma seção mais apropriada. Não poste itens nas categorias “raiz”, como Roupa, Casa e Jardim, etc., a menos que você não encontre nenhuma sub-categoria que se aplique. Você também pode sugerir uma nova categoria no Marketplace. Um nível incorreto de maturidade: Verifique o nível de maturidade do seu item. Se ainda tiver dúvidas sobre por que o seu item foi sinalizado ou não foi listado, abra um caso de suporte e inclua o nome exato do produto, da mesma forma que aparecer na sua página de inventário. Configurações de notificação de e-mail Você pode alterar os tipos de notificações por e-mail que você recebe do Second Life Marketplace: Visite http://marketplace.secondlife.com. Se você você ainda não logado, clique em Sign in no canto superior direito da página. Clique em Meu Marketplace no canto superior da página, então, selecione Minha conta do menu suspenso. Clique em Configuração de e-mail no canto superior esquerdo na página Minha conta. Na página Configurações de email, em Notificações de comerciante, clique On ou Off próximo de cada tipo de notificação de email para definir as preferências de notificação. Como um comerciante no Second Life Marketplace, você pode receber os seguintes tipos de notificações de email: Notificação de compra Observação: Este email é enviado após a entrega e os pagamentos terem sido confirmados sobre o item. Notificação de reentrega Observação: Este email é enviado quando você ou o suporte ao cliente do Linden Lab reentregar um item. Alerta de resenha Alerta de sinalização
  8. その他の言語 インベントリの管理 関連付けされていないマーケットプレイスインベントリ リスト掲載済み、未掲載、および使用不可のステータス リストの編集 リストの削除 リストに関連付けされたアイテムの変更 1度に1つ以上のリストを変更する モデレートまたはアダルトリストを見る リスティングの機能強化 既存のリスティングの機能強化を管理する リスティングの機能強化レポート ストアプロフィール 収益の配分 取引履歴 販売に関する問題 顧客へのアイテムの再配送 フラグ付きアイテム メール通知の設定 インベントリの管理 マーケットプレイスの [インベントリの管理] セクションでは、アイテムリストを1度に1つずつ、またはまとめて編集することが簡単にできます。 インベントリの管理方法: マーケットプレイスにログインした後、右上から [マイマーケットプレイス] > [マーチャントのホームページ] を選択します。 ページ左側にある [インベントリの管理] をクリックします。 関連付けされていないマーケットプレイスインベントリ Second Life ビューワでマーケットプレイスのリストにアイテムを追加後に、既存のリストに関連付けていない、または新しいリストを作成していない場合、そのアイテムはマーケットプレイスのリストウィンドウの[関連付けされていない]タブに表示されます。 マーケットプレイスのインベントリにアイテムを追加して、新しいリストを作成する方法の詳細については、 マーケットプレイスで販売する を参照してください。 関連付けされていないアイテムを既存のリストに関連付ける方法: マーケットプレイスのリストウィンドウにある[関連付けされていない]タブで、関連付けされていないアイテムのフォルダを右クリックします。 [リストに関連付ける] を選択します。 既存のリスティングのリスティングIDを入力します。 リストIDは、リスト掲載済みまたは未掲載のアイテムリストの横の括弧内にあります。 たとえば、「木箱サンプル (3732)」などのように表示されています。 関連付けされていないアイテムが、これで リストの既存のアイテムに置き換えられます。 以前にリストされていたアイテムは、 関連付けされていないインベントリになります リスト掲載済み、未掲載、および使用不可のステータス 各リスト項目には次のステータスがあります。 リスト掲載済み ―一般に公開され、マーケットプレイスで購入可能なアイテムの通常のアクティブなステータス。 例外:数量限定在庫アイテムは、売り切れた後も リスト掲載済み のままとなっていますが、購入できません。 未掲載 ―意図的に非表示にされて購入できないアイテム。次のような場合に商品を未掲載にできます。 永久に商品を打ち切りたいが、個人的な記録のためにリストを保管しておきたい。 季節限定またはイベント固有の商品で、次に適切なイベントが発生するまで一時的にリストから除外したい。 商品に重大な欠陥を発見したので、問題に対処している間、一時的にリストから外した。顧客に常に情報を提供するために、必ずマーケットプレイスストア(およびブログのようなマーケットプレイスの存在を表示しているウェブ上の他の場所)で通知してください。 利用不可 ―次のようなさまざまな理由で、アイテムが利用できない場合があります。 不完全なリスト掲載で新たに追加されたアイテムがここに表示されます。それぞれを 編集 し、必須フィールドを入力して各項目を リスト 掲載する必要があります。 アイテムリストフィールド およびその使い方を学びましょう。 アイテムがマーケットプレイスの 利用規約 に違反している場合、Linden Labのほうで利用不可とする場合があります。 注: [インベントリの管理]の [日付] フィールドは、アイテムが Second Life マーケットプレースにインポートされた日付を示しています。 リストの編集 リスト項目の編集方法: [マイマーケットプレイス] > [マーチャントのホームページ] を選択します。 ページ左側にある [インベントリの管理] をクリックします。 更新するアイテムの横から [アクション]> [編集] をクリックします。また、 [アクション]> [プレビュー] をクリックして、アイテムリストが見込み顧客にどのように見えるかを確認したり、 [アクション]> [リスト解除/リスト をクリックしてリスト項目を有効または無効にします。 商品リストのフィールド に必要な変更を加えます。 [更新] をクリックして変更を保存します。 アイテムのフォルダを右クリックして [リストの編集] を選択することで、Second Life ビューワから[アイテムリストの編集]ページにアクセスすることもできます。 リストの削除 リストを削除するには、まず Second Life マーケットプレースからアイテムのリストを解除します。 マーケットプレイスにログインし、 [マイマーケットプレイス] > [マイストア] (右上)に移動します。 [インベントリの管理] をクリックします。アイテムエントリを見つけて、 [アクション]> [リスト解除] リンクをクリックします。 次に、マーケットプレイスストアからリスティングを削除します。 マーケットプレイスにログインし、 [マイマーケットプレイス] > [マイストア] (右上)に移動します。 [インベントリの管理] をクリックします。 削除するアイテムリストの横から [アクション]> [削除] をクリックします。 リストに関連付けされたアイテムの変更 現在のリストを使用してアイテムの異なるバージョンまたは更新バージョンを販売する場合は、次の手順を実行します。 Second Life ビューワで、「 ミー」 > 「マーケットプレイスのリスト」を選択します。 既存のリストの隣の括弧内のリスト番号を確認します。 たとえば、「木箱サンプル (3757)」などのように表示されています。 マーケットプレイスのリストウィンドウで「関連付けされていない」タブをクリックします。 関連付けし直すアイテムを右クリックし、 [リストの関連付け] を選択します。 表示されるリストの関連付けウィンドウで既存のリストのリスト ID を入力して、 [OK] をクリックします。 関連付けされていないアイテムが、これでリストの既存のアイテムに置き換えられます。 以前にリストされたものは、[関連付けされていない]タブに移動します。 1度に1つ以上のリストを変更する 注: 複数の項目に対して [編集] を選択すると、同じフィールドを標準化するのに役立ちます。たとえば、髪の色のバリエーションを販売している場合、ほとんどの情報は同じになることがあったり、複数の商品に追加したい標準の宣伝文句があったりすることでしょう。 1度に1つ以上のリストを変更する: 編集する項目の1番左の列にあるチェックボックスをクリックするか、列上部にあるチェックボックスをクリックして、ボックスすべてを選択します。 ヒント: インベントリが大きく、1度に複数のアイテムを表示または選択する場合は、 [ページあたりのアイテム数] を 100 などのより大きな数に変更してください。 下の [選択したアイテムの変更] の横にあるドロップダウンからオプションを選択し([リスト]、 [リスト解除]、または [編集])、 [実行] をクリックします。確認メッセージが表示されて、ページが更新されます。 モデレートまたはアダルトリストを見る マーケットプレイスで商品を検索するときは、 [ゼネラル]、 [モデレート]、または [アダルト] を [成熟度の表示] から選択します。[モデレート]コンテンツと[アダルト]コンテンツを有効にしなければ、買い物客がこのコンテンツを検索結果から除外できる機能が働き、自分のリストが見れなくなります。 リストの成熟度は、間違って評価されたリスト項目のスキャンに使われるフィルターにより、自動的に更新されることがあります。フィルタキーワードは時折、更新されています。更新されたフィルタの単語がリストに含まれている場合、それに応じて成熟度が変更されます。 自動成熟度評価に異議のある場合は、 サポートまでご連絡 ください。 リスティングの機能強化 リスティングの機能強化により、目立つページに「おすすめのアイテム」として商品を宣伝できます。 アイテムリストの編集 中に、右側にある [追加] ボタンをクリックして次のことができます。 ホームページでこうしたアイテムを特集する ― http://marketplace.secondlife.com カテゴリのランディングページでこうしたアイテムを特集する ―たとえば、 アバター用アクセサリー など。 チェックアウト確認ページでこうしたアイテムを特集する ―買い物客がチェックアウト後にこのページを見ることができます。 このアイテムをL$0カートのチェックアウト広告ページで特集する ―買物客がチェックアウト後にL$0の残高(景品)を示すこのページを目にします。 リスティングの機能強化価格については、 マーケットプレイスの手数料および代理料 を参照してください。 既存のリスティングの機能強化を管理する リスティングの機能強化の管理方法: マーケットプレイス に移動します。 [マイマーケットプレイス] >[マーチャントのホームページ]を選択します。 左側の [購読の管理] をクリックするか、 [インベントリ]タブ>[購読の管理] の順にクリックします。[購読]ページには、各アイテムの特集場所、更新時期、現在のステータスなど、リスティングの機能強化に関する詳細がすべて表示されます。 変更したいリスティングの機能強化を見つけます。 右側の [編集] をクリックします。 これでリスティングの機能強化を編集できます。 現在の期間終了時 にリスティングの機能強化をキャンセルする場合、 [更新しない] をクリックします。 キャンセルしたリスティングの機能強化を更新するには、 [再アクティブ化] をクリックします。 残りの期間の払い戻しをせず、 すぐに有効になっているリスティングの機能強化をキャンセルするには、[削除] をクリックします。 重要: リスティングの機能強化は自動的に更新されます。特定の期間だけアイテムを宣伝したい場合は、手順に従ってリスティングの機能強化をキャンセルしてください。 リスティングの機能強化レポート リスティング機能強化レポートを見ることが可能です。これには、アクティブになっているリスティング機能強化ごとの表示回数とクリックスルーに関する統計情報が表示されます。 [マーケットプレイス] にログインして、 [マーケットプレイス] > [マーチャントのホームページ] を選択します。 左側の [リスティングの機能強化] をクリックします( レポートの下)。 ストアプロフィール ストアのプロフィールは独自にカスタマイズできます。ブランドを宣伝するためにぜひこれを利用しましょう。 右上にある [マイマーケットプレイス] 」をクリックし、 [マーチャントのホームページ]」をクリックします。 ページ左側にある [ストア情報の編集] をクリックします。 各欄の内容は次のとおりです。 ストア名 ―これはデフォルトで住人の名前になっていますが、変えたければ他のものに変更できます。 プロフィール ―潜在的顧客に対して2,100文字以内で、 自分が 誰であるか、 何を 販売して、 なぜ販売 しているのか、伝えたいことをすべて記載します。 例:「私たちは、Second Lifeで7年間販売を続けています。ここでは、何千人というお客様からのいただいた喜びの声をいくつかご紹介します!」 「私たちは、どのアバターも、信じられないような美しい家を持てると信じています。」あるいは、「当社では、お客様のかっこよさを増幅することを目指しています。」 ポリシー ―返金は可能ですか?あなたはEメールもしくはインスタントメッセージでの連絡を望みますか、それとも、顧客が連絡するサポートスタッフを雇っていますか?顧客が明確に要望を送れるよう、この点を必ずここに明記してください。 ブログへのリンク ―自分のブログやストアに関する他のウェブサイトへのリンク。多くの販売者は商品の最新情報を発表するためにブログを使っています。 iheartsl のように、グループを組んでコミュニティブログを作る人さえいます。 インワールドストアへのリンク ―インワールドストアをお持ちの場合は、ここに SLurl を入力してください。 画像の保存 ―ハードドライブからJPG、PNG、またはGIF画像を選択するには、 [参照] をクリックします。適切に圧縮されたJPGが一般的には最もうまく保存できます。これは通常、インワールドストアの写真ではなく、ブランドのロゴとなります。この小さな画像は45x45ピクセルぴったりででなくてはいけないため、アップロードしたものが読みやすいかご確認ください。 Picnik のような役立つウェブツールがあります。 バナー画像の保存 ―ここでも、ハードドライブからJPG、PNG、またはGIF画像を選択するには、 [参照]をクリックします。700×100ピクセルぴったりでなければなりません。 あなたの 店名 と 店舗画像 が次のように全アイテムのページの右側に表示されます。 ヒント: ここまで完了して、まだ 「商品の販売方法」 を読んでいない方は、ぜひお読みください! 収益の配分 収益分配機能により、支払いを複数の住人に自動的に分配することができます。分配は、固定ドル金額ではなく割合に基づいています。例えば、あなたがL$1,000で車を売っているとしましょう。販売する各自動車につきL$700を得れば、Aliceには1件の販売につきL$200、Bobには1件の販売につきL$100を分配することになります。この分配では、20%がアリスに、10%がボブに行きます。 [アイテム掲載の編集]ページ で [配分を追加] ボタンをクリックします。 取引履歴 取引履歴のダウンロード方法: マーケットプレイス にログインします。 右上にある [マイマーケットプレイス] 」をクリックし、 [マーチャントのホームページ]」をクリックします。 左側の [レポート] をクリックし、 [注文] をクリックします。 [注文]ページで、カレンダーのドロップダウンをクリックして [開始日] と [終了日] を指定します。 [進む] をクリックしてページを更新します。 右側にある [CSVのダウンロード] をクリックして、Microsoft Excelなど、さまざまなアプリケーションで読み込むことができる CSV ファイルを ダウンロードします。 住人が他の人へのギフトとしてアイテムを購入した場合、受信者の名前が 受信者 の下に表示されます。商品を購入した同じ住人が受け取ることを目的としている場合は、 顧客 の横に購入者の名前が表示されます。 販売に関する問題 商品販売中の問題ですか?以下に解決策が見つからない場合は、サポートポータル でさらにサポートを得ることができます。 顧客へのアイテムの再配送 顧客が商品の再配送の要請があった場合―おそらく、商品を受け取らなかった、または唯一のコピーを失った場合―、次のステップに従ってください。 「マーケットプレイス」にログインして、右上から [マイマーケットプレイス] > [マーチャントのホームページ] を選択します。 ページ左側にある [注文] をクリックします。 注文番号 または 顧客 (住人の名前)で注文を検索します。 [注文を表示] または再配送したい注文番号をクリックします。 商品の再配送 をクリックします。 ヒント: 再配送する前に、顧客がオンラインになっていることを確認することをお勧めします。住人に25を超えるオフラインメッセージ通知がある場合、新しいインスタントメッセージやアイテムの配送はできません。また、 住人が「退席中」に設定されている場合、マーケットプレイスからの再配送はできません。 フラグ付きアイテム フラグが付けられたアイテムは自動的に削除されません。フラグが付けられても検索適合性には影響しません。 項目にフラグが立てられている場合、その項目はキューに入れられます。フラグの評価に基づいて、フラグが付けられたアイテムはキュー内で上下に移動します。フラグを乱用した人は無視されます。 次のような理由でアイテムにフラグが立てられます。 不正確なカテゴリ(フラグの最も一般的な原因) アイテムが現在リストされているセクションのサブカテゴリがあるかどうかを確認して、アイテムをより適切なセクションに移動してください。 どうしてもサブカテゴリが見つからない場合を除いては、「アパレル」、「ホーム&ガーデン」といった「主要」カテゴリにはアイテムを登録しないでください。また、新しい マーケットプレイスカテゴリを提案することもできます。 不正確な成熟度レベル アイテムの 成熟度を確認 してください。 アイテムにフラグが立てられている、またはリストに掲載されていない理由についてまだ質問のある方は、 サポートケースを開き 、 インベントリページ に表示されている商品の正確な名前を入力してください。 メール通知の設定 Second Life マーケットプレイスから受け取るメール通知の内容を変更することができます。 http://marketplace.secondlife.com を開きます。 ログインしていない場合は、ページの右上部にある「 ログイン 」をクリックします。 ページ上部の「 マーケットプレイス 」をクリックし、ドロップダウンメニューから「 マイアカウント 」を選択します。 「マイアカウント」ページの左側で、「 メールの設定 」をクリックします。 「メールの設定」ページの「マーチャントの通知」で、各タイプのメール通知の隣にある「 オン 」または「 オフ 」をクリックし、ご希望の設定にしてください。 Second Life マーケットプレイスでのマーチャントして、以下のメール通知を受け取ることができます。 購入通知 注:このメールは、配送と支払いの両方がラインアイテムで完了した後に送信されます。 再配達通知 注:このメールは、あなたまたは Linden Lab のカスタマーサポートがアイテムを再配送したときに送信されます。 レビュー警告 フラグ警告
  9. In altre lingue Gestire il tuo inventario Inventario del Marketplace non associato In elenco, rimossi, e non disponibili Modificare un annuncio Rimuovere un annuncio Cambiare l’oggetto associato a un annuncio Modificare più di un annuncio contemporaneamente Visualizzare i tuoi annunci Moderati o Per adulti Potenziamenti degli annunci Gestire i potenziamenti degli annunci già esistenti Resoconti potenziamenti degli annunci Il profilo del tuo negozio Distribuzione ricavi Cronologia delle transazioni Problemi con la vendita Riconsegnare un oggetto a un cliente Oggetti contrassegnati da bandierine Impostazioni notifiche e-mail Gestire il tuo inventario La sezione del Marketplace Gestisci l’inventario ti permette di modificare facilmente gli annunci dei tuoi oggetti, uno o vari alla volta. Per gestire il tuo inventario: Dopo aver effettuato l’accesso al Marketplace, scegli Il mio Marketplace > Home venditore in alto a destra. Fai clic su Gestisci inventario a sinistra. Inventario del Marketplace non associato Se hai aggiunto un oggetto ai tuoi annunci del Marketplace nel Viewer di Second Life, ma non l’hai associato a un annuncio esistente o non hai creato un nuovo annuncio, comparirà nella scheda Non associati nella finestra degli annunci del Marketplace. Per ulteriori informazioni su come aggiungere un oggetto al tuo inventario di Marketplace e creare nuovi annunci, vedi Vendere nel Marketplace. Per associare un oggetto non associato a un annuncio esistente: Fai clic destro sulla cartella dell’oggetto non associato nella scheda Non associati della finestra degli annunci del Marketplace. Seleziona Associa annuncio. Inserisci l’ID annuncio dell’annuncio esistente. Trovi l’ID annuncio tra parentesi vicino all’annuncio dell’oggetto in elenco o non in elenco. Ad esempio, "Modello di cassa (3732)". L’oggetto non associato ora sostituisce l’oggetto esistente nell’annuncio. L’oggetto precendentemente in elenco entra a far parte dell’inventario come non associato. In elenco, rimossi, e non disponibili Ogni annuncio ha uno stato: In elenco - Lo stato normale e attivo di un oggetto pubblicamente visibile e disponibile per l’acquisto sul Marketplace. Eccezione: gli oggetti in stock limitato risultano In elenco anche una volta esauriti, ma non possono essere comprati. Rimosso - Un oggetto che è intenzionalmente nascosto e non disponibile per l’acquisto. Potresti voler rimuovere un prodotto perché: Vuoi eliminarlo per sempre ma mantenere l’annuncio come archivio personale. Il prodotto è stagionale o legato a un evento, e vuoi sospenderne la vendita temporaneamente fino a quando si ripresenterà l’occasione giusta. Ti sei reso conto della presenza di seri bug nel prodotto e vuoi momentaneamente toglierlo dall’elenco mentre risolvi il problema. Assicurati di fare un annuncio sul tuo negozio del Marketplace (e in qualunque altro luogo del web in cui hai una presenza come venditore del Marketplace, ad esempio un blog) per informare i tuoi clienti. Non disponibile - Un oggetto potrebbe non essere disponibile per vari motivi: In questo elenco compariranno gli oggetti appena aggiunti con annunci incompleti. Dovrai Modificare ogni annuncio e riempire i campi obbligatori per Mettere in elenco quegli oggetti. Scopri di più sui campi dell’annuncio dell’oggetto e come utilizzarli. Se un oggetto viola i Termini del servizio del Marketplace, Linden Lab lo contrassegnerà come non disponibile. Nota: Il campo Data in Gestisci inventario indica la data in cui l’oggetto è stato inserito nel Marketplace di Second Life. Modificare un annuncio Per modificare uno dei tuoi annunci: In alto a destra, fai clic su Il mio Marketplace > Home venditore. Fai clic su Gestisci inventario a sinistra. Fai clic su Azioni > Modifica accanto all’oggetto che desideri aggiornare. Puoi anche selezionare Azioni > Anteprima per vedere come l’annuncio di un oggetto appare a un potenziale cliente, o fare clic su Azioni > Rimuovi dall’elenco/Inserisci in elenco. Effettua i cambiamenti che desideri nei tuoi campi dell’annuncio dell’oggetto. Fai clic su Aggiorna per salvare le modifiche. Puoi anche arrivare alla pagina Modifica Annuncio dell’Oggetto dal Viewer di Second Life, facendo clic destro sulla cartella dell’oggetto e selezionando Modifica annuncio. Rimuovere un annuncio Per rimuovere un annuncio, è necessario prima di tutto rimuoverlo dall’elenco del Marketplace di Second Life: Effettua l’accesso sul Marketplace e seleziona Il mio Marketplace > Il Mio Negozio (in alto a destra). Fai clic su Gestisci inventario. Trova la voce dell’oggetto e fai clic sul link Azioni > Rimuovi dall’elenco. Poi, rimuovi l’annuncio dal tuo negozio del Marketplace: Effettua l’accesso sul Marketplace e seleziona Il mio Marketplace > Il Mio Negozio (in alto a destra). Fai clic su Gestisci inventario. Accanto all’annuncio dell’oggetto da rimuovere, seleziona Azioni > Rimuovi. Cambiare l’oggetto associato a un annuncio Se desideri vendere una versione diversa o aggiornata di un oggetto utilizzando l’annuncio attuale: Nel Viewer di Second Life, seleziona Io > Annunci Marketplace. Trova il numero dell’annuncio tra parentesi accanto all’annuncio esistente. Ad esempio, "Modello di cassa (3757)". Fai clic sulla scheda Non collegati della Finestra Annunci Marketplace. Fai clic destro su un oggetto non collegato che desideri collegare al tuo annuncio e seleziona Collega annuncio. Nella finestra Collega annuncio che compare, inserisci l’ID del tuo annuncio esistente e fai clic su OK. L’oggetto non associato ora sostituisce l’oggetto esistente nell’annuncio. L’oggetto precedentemente in elenco verrà spostato nella scheda Non associati. Modificare più di un annuncio contemporaneamente Nota: Selezionare Modifica per più oggetti è un modo utile di unificare vari campi. Per esempio, se stai vendendo capelli di diversi colori, la maggior parte delle informazioni da inserire saranno identiche; per questo puoi creare una scritta standard da aggiungere a più prodotti. Per modificare più di un annuncio contemporaneamente: Spunta le caselle nella colonna all’estrema sinistra dell’oggetto che desideri modificare, oppure spunta la casella alla sommità della colonna per selezionarli tutti. Consiglio: Se hai un inventario grande e desideri visualizzare o selezionare più oggetti in una volta, aumenta il numero nella sezione Oggetti per pagina, ad esempio inserendo 100. Sotto, vicino a Modifica oggetti selezionati, seleziona un’opzione dal menu a tendina (In elenco, Rimosso, o Modifica) e fai clic su Vai. La pagina si ricarica con un messaggio di conferma. Visualizzare annunci Moderati o Per adulti Quando cerchi un oggetto nel Marketplace, assicurati di aver selezionato Generale, Moderato, Per adulti, come spiegato in Mostra categorie di accesso. A meno che non abiliti il contenuto Moderato e Per adulti, la caratteristica che permette ai compratori di escludere questi contenuti dai loro risultati di ricerca impedirà anche a te di vedere i tuoi annunci. La categoria di accesso del tuo annuncio verrà automaticamente aggiornata dai filtri che utilizziamo per controllare che non ci siano annunci categorizzati in modo scorretto. A volte aggiorniamo le parole chiave dei filtri; se il tuo annuncio contiene qualcuna di queste nuove parole aggiornate, la sua categoria di accesso verrà modificata di conseguenza. Se non sei d’accordo con la categoria di accesso assegnata automaticamente, contatta l’assistenza. Potenziamenti degli annunci I potenziamenti degli annunci ti permettono di promuovere un oggetto pubblicizzandolo come “Pezzo forte” in una pagina molto visibile. Mentre stai modificando l’annuncio di un oggetto, puoi fare clic sul pulsante Aggiungi a destra per: Mostrare l’oggetto nella home page - http://marketplace.secondlife.com Mostrare l’oggetto in una pagina di destinazione della categoria - Per esempio, Accessori Avatar. Mostrare l’oggetto nella pagina di checkout - Un compratore vede questa pagina dopo aver effettuato un acquisto. Mostrare l’oggetto nella pagina di checkout con 0L$ - Un compratore vede questa pagina dopo aver effettuato un acquisto con 0L$ (omaggi). Per conoscere i costi per potenziare un annuncio, fai riferimento a Tariffe e commissioni del Marketplace. Gestire i potenziamenti degli annunci già esistenti Per gestire i potenziamenti del tuo annuncio: Visita il Marketplace. Fai clic su Il mio Marketplace > Home venditore. Fai clic su Gestisci abbonamenti a sinistra, o fai clic sulla Scheda inventario > Gestisci abbonamenti. La pagina degli Abbonamenti mostra i dettagli di tutti i potenziamenti dei tuoi annunci, compreso dove viene mostrato ogni oggetto, il suo periodo di rinnovo e il suo stato attuale. Trova il miglioramento dell’annuncio che vuoi cambiare. Fai clic su Modifica a destra. Puoi ora modificare i potenziamenti dei tuoi annunci. Per cancellare i potenziamenti di un annuncio alla fine del periodo corrente, fai clic su Non rinnovare. Per rinnovare il potenziamento di un annuncio che avevi cancellato, fai clic su Riattiva. Per cancellare i potenziamenti di un annuncio con effetto immediato, senza rimborso per il tempo rimanente, fai clic su Cancella. Importante: I potenziamenti degli annunci si rinnovano automaticamente! Se vuoi solamente pubblicizzare il tuo oggetto per un periodo di tempo specifico, segui le istruzioni per cancellare il potenziamento del tuo annuncio. Resoconti potenziamenti degli annunci Grazie ai resoconti sui potenziamenti degli annunci, potrai avere delle statistiche sulle impressioni e sui clic ricevuti su ogni annuncio potenziato. Per farlo: Una volta effettuato l’accesso al Marketplace, fai clic su Il mio Marketplace > Home venditore. A sinistra, fai clic su Gestione potenziamenti (sotto Resoconti). Il profilo del tuo negozio Il negozio ha un profilo che può essere personalizzato. Usa questa possibilità per pubblicizzare la tua marca: Fai clic su Il mio Marketplace in alto a destra e seleziona Home Venditore. Fai clic su Modifica informazioni negozio a sinistra. Ecco in dettaglio il significato di ogni campo da compilare: Nome negozio - Di default è il tuo nome Residente, ma se vuoi puoi cambiarlo. Profilo - Qualunque cosa tu voglia dire di te ai tuoi potenziali clienti in 2100 battute, come ad esempio chi sei, cosa vendi, e perché lo fai. Esempi: “Siamo venditori su Second Life da sette anni, e queste sono alcune delle recensioni di migliaia di clienti soddisfatti!”; “Crediamo che ogni avatar dovrebbe poter avere una casa magnifica”; o “L’obiettivo della nostra azienda è renderti fichissimo”. Politiche - Accetti i rimborsi? Preferisci essere contattato via e-mail o chat, o hai uno staff di assistenza che i tuoi clienti possono contattare? Assicurati di specificarlo qui, in modo che i clienti sappiano cosa aspettarsi. Link a un blog - Link al tuo blog o a un altro sito web del tuo negozio. Molti venditori utilizzano blog per annunciare gli aggiornamenti dei propri prodotti. Alcuni addirittura si riuniscono e formano un blog insieme, come iheartsl. Link al Negozio nel mondo virtuale - Se hai un negozio nel mondo virtuale, inserisci qui l’SLUrl. Immagine negozio - Fai clic su Cerca per scegliere un’immagine JPG, PNG o GIF dal tuo disco rigido. Un’immagine JPG ben compressa è la scelta migliore. Qui normalmente non inserisci l’immagine del tuo negozio virtuale, ma quella del logo della tua marca. Questa piccola immagine dev’essere esattamente di 45x45 pixel, quindi assicurati che sia leggibile. Esistono degli strumenti online come Picnik che posso aiutarti. Immagine banner del negozio - Di nuovo, fai clic su Cerca per scegliere un’immagine JPG, PNG o GIF dal tuo disco rigido. Dev’essere esattamente di 700x100 pixel. Il Nome del tuo negozio e l’Immagine del negozio compaiono a destra di tutte le pagine del tuo oggetto, così: Consiglio: Se sei arrivato fino a qui e non hai ancora letto la sezione Come vendere i tuoi prodotti, dovresti farlo! Distribuzione ricavi La caratteristica distribuzione dei ricavi ti permette di distribuire automaticamente i pagamenti tra vari Residenti. Le distribuzioni sono basate su percentuali, non su quantità fisse di dollari. Per esempio, mettiamo il caso che tu venda una macchina per 1000L$. Guadagni 700L$ per ogni macchina venduta, e dai 200L$ ad Alice, e 100L$ a Bob. In questa distribuzione, il 20% va ad Alice e il 10% a Bob. Controlla come vengono distribuiti i tuoi ricavi facendo clic su Aggiungi distribuzione nella pagina Modifica annuncio oggetto. Cronologia delle transazioni Per visualizzare la Cronologia delle transazioni: Accedi al Marketplace. Fai clic su Il mio Marketplace e seleziona Home Venditore. A sinistra, sotto Resoconti, fai clic su Ordini. Nella pagina degli Ordini, specifica una Data di inizio e una Data di fine facendo clic sui menu a tendina del calendario. Fai clic su Vai per aggiornare la pagina. A destra, fai clic su Scarica CSV per scaricare il file CSV che può essere letto in varie applicazioni, come Microsoft Excel. Se un Residente compra un oggetto come regalo per qualcun altro, sotto a Ricevente comparirà il nome di chi lo riceve. Se l’oggetto viene ricevuto dallo stesso Residente che lo compra, il suo nome comparirà accanto a Cliente. Problemi con la vendita Stai riscontrando problemi con la vendita dei tuoi oggetti? Se non riesci a trovare una soluzione tra quelle proposte qui sotto, puoi ricevere ulteriore aiuto nel Portale di assistenza. Riconsegnare un oggetto a un cliente Se un cliente ti richiede di ricevere nuovamente un oggetto (magari perché non l’ha ricevuto, o ha perso la propria copia), puoi procedere nel modo seguente: Una volta effettuato l’accesso al Marketplace, fai clic su Il mio Marketplace > Home venditore in alto a destra. Fai clic su Ordini a sinistra. Cerca l’ordine attraverso Ordine # o Cliente (il nome del Residente). Fai clic su Vedi ordine o sul numero dell’ordine che vuoi riconsegnare. Fai clic su Riconsegna oggetto. Consiglio: assicurati che il tuo cliente sia online prima di effettuare la consegna. Se un Residente ha più di 25 notifiche di messaggi offline, non verranno recapitati nuovi messaggi né oggetti. Inoltre, se un Residente è impostato su Non connesso, le riconsegne dal Marketplace non andranno a buon fine. Oggetti contrassegnati da bandierine Gli oggetti con una bandierina non vengono rimossi automaticamente, e il fatto che siano contrassegnati non influenza la ricerca. Se un oggetto è contrassegnato da una bandierina, viene inserito in una coda. In base alla valutazione del segnalatore, l’oggetto salirà o scenderà nella coda. Chi abusa di questo sistema verrà ignorato. Se il tuo oggetto è stato contrassegnato con una bandierina per: Categoria scorretta (il motivo più comune delle segnalazioni): Controlla se esistono delle sottocategorie della sezione dove il tuo oggetto si trova, e spostalo in una sezione più adeguata. Non inserire oggetti nelle categorie “root”, come ad esempio Abbigliamento, Casa & Giardino, ecc, a meno che tu non riesca a trovare una sottocategoria adatta. Puoi anche suggerire una nuova categoria del Marketplace. Una categoria di accesso scorretta: Controlla la categoria di accesso del tuo oggetto. Se hai ancora domande sul perché un tuo oggetto è stato segnalato o rimosso dall’elenco, apri una richiesta di assistenza e includi il nome esatto del prodotto come compare sulla tua pagina dell’inventario. Impostazioni notifiche e-mail Puoi cambiare il tipo di notifiche che ricevi via e-mail dal Marketplace di Second Life: Vai su http://marketplace.secondlife.com. Se non hai ancora effettuato l’accesso, fai clic su Accedi nell’angolo in alto a destra della pagina. Fai clic su Il mio Marketplace in alto sulla pagina, e seleziona poi Il mio account dal menu a discesa. Fai clic su Impostazioni e-mail nel lato sinistro della pagina Il mio account. Nella pagina di Impostazioni e-mail, sotto Notifiche Venditore, fai clic su On oppure Off accanto a ogni tipo di notifica per impostare le tue preferenze. In quanto venditore sul Marketplace di Second Life, potresti ricevere i seguenti tipi di notifiche e-mail: Notifica acquisto Nota: Questa e-mail viene inviata quando la consegna e il pagamento di un oggetto risultato completati. Notifica riconsegna Nota: Questa e-mail viene inviata quando tu o l’assistenza clienti di Linden Lab riconsegnate un oggetto. Notifica recensione Notifica bandierina
  10. Dans d'autres langues Gérer votre inventaire Inventaire non associé à la Place du marché Statut publié, non publié, non disponible Modifier une annonce Retirer une annonce Modification de l'article associé à une annonce Modifier plus d'une annonce à la fois Voir vos annonces moyennes ou adultes Mises en valeur des annonces Gérer les mises en valeurs actuelles de vos annonces Rapports sur les mises en valeur des annonces Profil de votre boutique Répartition des recettes Historique des transactions Problèmes au niveau des ventes Livrer à nouvea un article à un client Articles marqués Paramètres de notification des courriels Gérer votre inventaire La section Gérer l'inventaire de la Place du marché facilite la modification des annonces de vos articles, soit une à la fois soit toutes en même temps. Pour gérer votre inventaire: Après vous être connecté à la Place du marché, choisissez Ma Place du marché > Page d'accueil de vendeur en haut à droite. Cliquez sur Gérer l'inventaire sur le côté gauche. Inventaire non associé à la Place du marché Si vous avez ajouté un article à vos annonces dans la Place du marché dans le client Second Life, mais ne l'avez pas associé à une annonce existante ou créé une nouvelle annonce, il apparaît dans l'onglet Non associé de la fenêtre des annonces de la Place du marché. Pour plus d'informations sur l'ajout d'un article à votre inventaire sur la Place du marché et la création de nouvelles annonces, voir Vendre sur la Place du marché. Pour associer un article non associé à une annonce existante : Cliquez avec le bouton droit sur le dossier de l'article non associé dans l'onglet Non associé de la fenêtre des annonces de la Place du marché Choisir Associer l'annonce. Saisir l'ID de l'annonce existante. L'identifiant de l'annonce se trouve entre parenthèses à côté de la liste d'un article publié ou non. Par exemple, "Exemple Crate (3732)". L'article non associé remplace à présent l'article existant dans l'annonce existante. L'article publié précédemment se trouve dans l'inventaire non associé. Statut publié, non publié, disponible Chacune de vos annonces a un statut. Publiée - Statut actif normal d'un article visible publiquement et disponible à l'achat sur la Place de marché. Exception: les articles en stock en quantité limitée restent publiés après leur épuisement, mais ils ne peuvent pas être achetés. Non publiée - Un article intentionnellement caché et non disponible à l'achat. Vous pouvez désinscrire un produit pour les raisons suivantes : Vous interrompez définitivement le produit, mais vous souhaitez conserver l'annonce pour vos dossiers personnels. Le produit est saisonnier ou spécifique à un événement et sera temporairement non répertorié jusqu'à la prochaine fois qu'un événement approprié se produira. Vous avez découvert des problèmes sérieux avec votre produit et vous en retirez temporairement l'annonce pendant que vous résolvez le problème. Assurez-vous de faire une annonce sur votre boutique de la Place du marché (et partout ailleurs sur le Web, vous conservez une présence sur la Place du marché, telle qu'un blog) pour tenir vos clients informés Non disponible - Un article peut être indisponible pour plusieurs raisons : Les articles ajoutés récemment avec des annonces incomplètes apparaissent ici. Vous devez Modifier chacune d'elles et renseigner les champs obligatoires pour Répertorier ces articles. En savoir plus sur les champs des annonces des articles et sur la façon de les utiliser. Si un article enfreint les Conditions générales de la Place du marché, Linden Lab peut le rendre indisponible. Remarque : Le champ Date dans Gérer l'inventaire indique que l'article a été importé dans la Place du marché de Second Life. Modifier une annonce Pour modifier l'une de vos annonces : En haut à droite, cliquez sur Ma Place du marché > Page d'accueil de vendeur. Sur le côté gauche, cliquez sur Gérer l'inventaire. Cliquez sur Actions > Modifier à côté de l'article que vous souhaitez mettre à jour. Vous pouvez également cliquer sur Actions> Aperçu pour voir à quoi ressemble une annonce d'article pour les clients potentiels, ou cliquez sur Actions > Annuler l'annonce/Publier pour activer ou désactiver une annonce. Apportez les changements souhaités aux champs de l'annonce de votre article. Cliquez sur Actualiser pour sauvegarder vos changements. Vous pouvez également accéder à la page Modifier l'annonce de l'article à partir du client Second Life en cliquant avec le bouton droit de la souris sur le dossier de l'article et en choisissant Modifier l'annonce. Retirer une annonce Pour supprimer une annonce, désélectionnez tout d'abord l'article de la Place du marché Second Life. Connectez-vous sur la Place du marché et sélectionnez Ma Place du marché > Ma boutique (en haut à droite). Cliquez sur Gérer l'inventaire. Localisez la saisie de l'article, puis cliquez sur le lien Actions > Ne plus publier . Ensuite, retirez l'annonce de votre boutique de la Place du marché : Connectez-vous sur la Place du marché et sélectionnez Ma Place du marché > Ma boutique (en haut à droite). Cliquez sur Gérer l'inventaire. À côté de l'annonce d'un article que vous souhaitez supprimer, sélectionnez Actions > Supprimer. Modification de l'article associé à une annonce Si vous souhaitez vendre une version différente ou mise à jour d'un article en utilisant une annonce actuelle : Dans le client Second Life, choisissez Moi > Annonces de la Place du marché. Trouvez le numéro d'annonce qui se trouve entre parenthèses à côté de votre annonce existante. Par exemple, "Exemple caisse (3757)". Cliquez sur l'onglet Non associés de la fenêtre des annonces de la Place du marché. Cliquez-droit sur l'article que vous désirez associer à votre annonce et choisissez Associer l'annonce. Dans la fenêtre Associer l'annonce qui s'affiche, saisissez l'ID de l'annonce existante et cliquez sur OK. L'article non associé remplace à présent l'article existant dans l'annonce. L'annonce précédente est déplacée vers l'onglet Non associé. Modifier plus d'une annonce à la fois Remarque : Sélectionner Modifier pour plusieurs articles est un moyen utile d'harmoniser les champs identiques. Par exemple, si vous vendez des variations de cheveux colorée, la plupart des informations seront identiques; ou vous pouvez avoir un texte de présentation standard que vous souhaitez ajouter pour plusieurs produits. Pour modifier plusieurs annonces à la fois : Cliquez sur les cases à cocher dans la colonne la plus à gauche pour les articles que vous souhaitez modifier, ou cliquez sur la case à cocher située en haut de la colonne pour les sélectionner tous. Conseil : Si vous avez un inventaire volumineux et que vous souhaitez afficher ou sélectionner plusieurs articles à la fois, remplacez Nombre d'articles par page par un nombre plus élevé, tel que 100. Au-dessous, à côté de Modifier les articles sélectionnés, sélectionnez une option à partir du menu déroulant (Publier, Ne plus publier, ou Modifier) et cliquez sur Aller. La page s'actualise avec un message de confirmation. Voir vos annonces modérées ou adultes Lorsque vous recherchez votre article sur la Place du marché, assurez-vous de sélectionner General, Modéré, ou Adulte sous Afficher les niveaux de maturité. Sauf si vous activez le contenu Modéré et Adulte, la fonctionnalité qui permet aux acheteurs d'exclure ce contenu de leurs résultats de recherche vous empêche également d'afficher vos propres annonces. Le niveau de maturité de votre annonce peut être automatiquement mis à jour par les filtres que nous utilisons pour rechercher les annonces mal notées. Nous mettons parfois à jour les mots-clés de filtre; si votre annonce contient des mots dans le filtre mis à jour, sa note de maturité sera modifiée en conséquence. Si vous n'êtes pas d'accord avec la classification automatique de la maturité, veuillez contacter le service d'assistance. Mises en valeur des annonces Les mises en valeur des annonces vous permettent de promouvoir un article en le publiant comme « Article vedette » sur une page très visible. Pendant que vous modifiez l'annonce d'un article; vous pouvez cliquer sur le bouton Ajouter à droite pour: Afficher cet article sur la page d'accueil - http://marketplace.secondlife.com Afficher cet article sur la première page d'une catégorie - Par exemple, Accessoires d'avatar. Afficher cet article sur la page de reçu des commandes - Un client voit cette page après avoir payé. Afficher cet article sur la page de publicité des paniers de commandes à 0 L$ Un acheteur voit cette page après avoir effectué le paiement avec un solde de 0 $ L (billets de faveur). Pour connaître le tarif de la mise en valeur d'une annonce, veuillez consulter Frais et commissions de la Place du marché. Gérer les mises en valeurs actuelles de vos annonces To gérer les mises en valeur de vos annonces : Allez à la Place du marché. Choisissez Ma Place du marché > Page d'accueil de vendeur. Cliquez sur Gérer les abonnements sur la gauche ou cliquez sur l'onglet Inventaire > Gérer les abonnements. La page Abonnements affiche les détails de toutes les améliorations apportées à votre annonce, notamment l'emplacement de chaque article, sa période de renouvellement et son statut actuel. Trouvez la mise en valeur de l'annonce que vous voulez changer. Cliquez sur Modifier à droite. Vous pouvez désormais modifier la mise en valeur de votre annonce. Pour annuler la mise en valeur de votre annonce à la fin de la période en cours, cliquez sur Ne pas renouveler. Pour renouveler une mise en valeur d'annonce que vous avez annulée, cliquez sur Réactiver. Pour que l'annulation de la mise en valeur de votre annonce soit effective immédiatement, sans remboursement du temps qu'il vous reste, cliquez sur Supprimer. Important : Les mises en valeur des annonces se renouvellent automatiquement ! Si vous souhaitez uniquement publier votre article pendant une période donnée, suivez les instructions pour annuler le mise en valeur de votre annonce. Rapports de mise en valeur des annonces Vous pouvez afficher les rapports sur les mises en valeur des annonces, qui montrent des statistiques sur les impressions et les clics pour chaque mise en valeur de la liste active : Une fois connecté sur la Place du marché, cliquez sur Ma Place du marché > Page d'accueil du vendeur Dans la partie gauche, cliquez sur Mises en valeur de l'annonce (sous Rapports). Profil de votre boutique Votre magasin a son propre profil qui peut être personnalisé. Vous devriez en profiter pour promouvoir votre marque : Cliquez sur Ma Place du marché situé en haut à droite, puis sur Page d'accueil du vendeur. Sur le côté gauche, cliquez sur Modifier les informations de la boutique. Voici la signification des champs : Nom de la boutique - Par défaut, votre nom de résident est défini, mais si vous le souhaitez, vous pouvez le remplacer par autre chose. Profil - Tout ce que vous voulez dire à votre sujet à des clients potentiels en 2100 caractères, comme qui vous êtes, ce que vous vendez, et pourquoi vous le faites. Exemples : « Nous vendons dans Second Life depuis sept ans et voici quelques témoignages de milliers de clients ravis ! »; « Nous pensons que chaque avatar devrait pouvoir avoir une maison incroyablement belle »; ou « Le but de notre société est d'amplifier votre côté génial. » Politiques - Acceptez-vous les remboursements ? Préférez-vous être contacté par courrier électronique ou messagerie instantanée ou avez-vous recruté du personnel de support que vos clients devraient contacter? Assurez-vous de l'indiquer ici afin que les attentes des clients soient claires. Lien vers le blog - Lien vers votre blog u un autre site web sur votre boutique. De nombreux vendeurs utilisent des blogs pour annoncer les mises à jour sur les produits. Certains se regroupent ou forment des blogs communautaires comme iheartsl. Lien vers la boutique dans Second Life - Si vous avez une boutique dans le monde virtuel, renseignez son SLurl ici. Image de la boutique - Cliquez sur Parcourir pour choisir une image au format JPG, PNG ou GIF sur votre disque dur. Une image JPG bien compressée fonctionne généralement mieux. Il ne s’agit généralement pas d’une photo de votre magasin dans le monde virtuel mais du logo de votre marque. Cette petite image doit faire exactement 45x45 pixels, alors assurez-vous que ce que vous téléchargez est lisible. Il existe des outils en ligne comme Picnik qui peuvent vous aider. Image de bannière de magasin - Cliquez à nouveau sur Parcourirpour choisir une image JPG, PNG ou GIF sur votre disque dur. Doit être exactement de 700x100 pixels. Le Nom de la boutique et l'Image de la boutique s'affichent sur le côté droit de toutes les pages d'articles, comme ceci : Conseil : Si vous êtes arrivé jusqu'iciet vous n'avez pas encore lu Comment commercialiser vos produits , vous devriez le faire ! Répartition des recettes La fonction de répartition des revenus permet aux paiements d'être automatiquement répartis entre plusieurs résidents. Les répartitions sont basées sur les pourcentages, et non pas sur des montants fixes. Par exemple, supposons que vous vendez une voiture pour 1 000 L$. Vous gagnez 700 L$ par voiture vendue et distribuez 200 L$ par vente à Alice et 100 L$ par vente à Bob. Dans cette répartition, 20% revient à Alice et 10% revient à Bob. Contrôlez la répartition des revenus en cliquant sur Ajouter une répartition sur la page Modifier l'article . Historique des transactions Pour voir L'historique de vos transactions : Se connecter à la Place du marché. Cliquez sur Ma Place du marché et cliquez sur Page d'accueil du vendeur. Sur la gauche, sous Rapports, cliquez sur Commandes. Sur la page Commandes, indiquez une Date de début et une Date de fin en cliquant sur le menu déroulant du calendrier. Cliquez sur Aller pour actualiser la page. À droite, cliquez Télécharger au format CSV pour télécharger un fichier au format CSV qui peut être lu dans différentes applications, telles que Microsoft Excel. Si un résident achète un article en cadeau à une autre personne, le nom du destinataire apparaît sous Destinataire. Si l'article doit être reçu par le même Résident qui l'a acheté, le nom de l'acheteur apparaît à côté de Client. Problèmes au niveau des ventes Vous rencontrez des problèmes pour vendre vos articles ? Si vous ne trouvez pas de solution ci-dessous, vous pouvez obtenir davantage d’aide sur le Portail d'assistance. Relivrer un article à un client Si un client demande qu'un article soit livré à nouveau - peut-être ne l'a-t-il pas reçu ou a-t-il perdu son seul exemplaire - vous pouvez suivre les étapes suivantes : Lorsque vous êtes connecté sur la Place du marché, cliquez sur Ma Place du marché > Page d'accueil de vendeur , en haut à droite. Sur le côté gauche, cliquez sur Commandes. Rechercher la commande par N° de commande ou Client (le nom du Résident). Cliquez sur Afficher la commande ou sur le numéro de commande que vous souhaitez livrer à nouveau. Cliquez sur Relivrer l'article. Conseil : Vous voudrez peut-être vous assurer que votre client est en ligne avant de le renvoyer. Si un résident a plus de 25 notifications de message hors ligne, toute nouveau message instantané ou toute livraison d'article échouera. De plus, si le résident est défini sur Absent, les nouvelles livraisons à partir de la Place du marché échoueront. Articles marqués Les éléments marqués ne sont pas supprimés automatiquement et le marquage n'affecte pas la pertinence de la recherche. Si un article est marqué, il entre dans une file d'attente. En fonction de l'évaluation de la personne qui a marqué, l'article marqué se déplace vers le haut ou le bas de la file d'attente. Les personnes qui abusent du marquage seront ignorées. Le produit a fait l'objet d'un signalement pour le motif suivant : Une catégorie incorrecte (la raison la plus courante d'un marquage) : Vérifiez s'il existe des sous-catégories de la section dans laquelle votre article est actuellement répertorié et déplacez-le dans une section plus appropriée. Ne placez pas vos articles dans les catégories « racines », tels que Vêtements, Maison et Jardin, sauf si vous ne parvenez vraiment pas à trouver une sous-catégorie appropriée. Vous pouvez également suggérer une nouvelle catégorie pour la Place du marché Catégorie. Un niveau incorrect de maturité : Veuillez vérifier le niveau de maturité de votre article. Si vous avez encore des questions sur les raisons pour lesquelles votre article a été marqué ou non, veuillez ouvrir une demande d'assistance et inclure le nom exact du produit tel qu'il apparaît sur votre Page d'inventaire. Paramètres de notification des courriels Vous pouvez modifier les types de notifications des courriels que vous recevez de la Place du marché de Second Life : Rendez-vous à http://marketplace.secondlife.com. Si vous n'êtes pas déjà connecté, cliquez sur Se connecter dans le coin supérieur droit de la page. Cliquez sur Ma Place du marché en haut de la page, puis sélectionnez Mon compte à partir du menu déroulant. Cliquez sur Paramètres de courrier électronique sur la gauche de la page Mon compte. Sur la page des paramètres de courrier électronique, sous Notifications des achats, cliquez sur Marche ou Arrêt à côté de chaque type de notification de courrier pour régler vos préférences de notification. En tant que vendeur de la Place du marché Second Life, vous pouvez recevoir les types de notifications par courrier électronique suivants : Notifications d'achat Remarque : Ce courriel est envoyé après que la livraison et les paiements ont été effectués pour un article. Notification de nouvelle livraison Remarque : Ce courriel est envoyé lorsque le service client de Linden Lab ou vous-même renvoyez un article. Alerte de révision Alerte de signalement
  11. Eli Linden

    Administrar tu Mercado

    En otros idiomas Administrar tu inventario Inventario del Mercado sin asociar Estados Incluido en la lista, No incluido en la lista y No disponible Modificar un artículo Eliminar un artículo Cambiar el artículo asociado a una lista de artículos Editar más de un artículo a la vez Ver tus artículos con contenido Moderado o Adulto Mejoras de artículos Administrar tus mejoras de artículos actuales Reportes de mejoras de artículos Perfil de tu tienda Distribución de ingresos Historial de transacciones Problemas con las ventas Volver a entregar un elemento a un cliente Objetos reportados Configuración de notificaciones email Administrar tu inventario La sección Administrar inventario del Mercado te permite modificar fácilmente tus listas de artículos uno a la vez o en grupos. Para administrar tu inventario: Luego de iniciar sesión en el Mercado, selecciona Mi Mercado > Página de inicio del comerciante en la parte superior derecha. Haz clic en Administrar inventario en el lado izquierdo. Inventario del Mercado sin asociar Si has añadido un elemento a tus listas de artículos en el visor Second Life, pero no lo has asociado con un artículo actual o creado uno nuevo, el mismo aparece en la pestaña Sin asociar de la ventana de listas de artículos del Mercado. Para más información sobre cómo agregar un artículo a tu inventario del Mercado y crear una nueva lista, consulta Venta en el Mercado. Para asociar un artículo no asociado con una lista existente: Haz clic derecho en la carpeta de artículos no asociados de la pestaña Sin asociar en la ventana de listas de artículos del Mercado. Selecciona Asociar listas de artículos. Ingresa el ID de artículo de la lista de artículos actual. El ID de artículo aparece entre paréntesis junto a un artículo que forme o no parte de una lista. Por ejemplo, "Caja de ejemplo (3732)". Ahora el artículo no asociado sustituirá al artículo actual en la lista de artículos. El artículo que fue previamente listado ahora forma parte del inventario no asociado. Estados Incluido en la lista, No incluido en la lista y No disponible Cada uno de los artículos tiene un estado: Incluido en la lista - El estado normal, activo de un elemento públicamente visible y disponible para comprar en el Mercado. Excepción: los artículos con cantidad limitada en stock permanecen Incluidos en la lista luego de haberse agotado, pero no se pueden comprar. No incluido en la lista - Un artículo escondido intencionalmente y no disponible para comprar. Puedes eliminar un producto de la lista porque: Estás discontinuando de manera definitiva al producto pero deseas conservarlo para tu registro personal. El producto es específico para un evento o temporada y quedará fuera de la lista temporalmente hasta la próxima vez que haya otro evento adecuado. Has descubierto problemas serios en tu producto y lo retiras de la lista temporalmente mientras solucionas el asunto. Asegúrate de hacer un anuncio en la tienda de tu Mercado (y en las secciones de la web donde tu Tienda esté presente, como un blog) para que tus clientes estén informados. No disponible - Un objeto puede estar no disponible debido a varias razones: Aquí se indican los artículos agregados recientemente con listas incompletas. Deberás Editar cada artículo y completar los campos requeridos para Incluir en la lista a esos artículos. Lee más sobre los campos de las listas de artículos y cómo usarlos. Si un artículo no respeta las Condiciones de servicio, Linden Lab puede retirarlo de las listas. Nota: El campo Fecha en Administrar Inventario indica la fecha en la cual el artículo fue importado al Mercado Second Life. Modificar un artículo Para editar uno de tus artículos: En la parte superior derecha, haz clic en Mi Mercado > Página de inicio del comerciante. En el lado izquierdo, haz clic en Administrar inventario. Pulsa en Acciones > Modificar al lado del artículo que deseas actualizar. También puedes hacer clic en Acciones > Vista previa para ver cómo los clientes potenciales verán el artículo, o hacer clic en Acciones > Retirar de la lista/Añadir a la lista para activar o desactivar un artículo. Realiza los cambios deseados en los campos de tu lista de artículos. Haz clic en Actualizar para guardar tus cambios. También puedes acceder a la página Modificar artículos de lista desde el Visor de Second Life haciendo clic derecho en la carpeta del artículo y seleccionando Modificar artículo. Eliminar un artículo Para eliminar un artículo, primero retira al artículo de las listas del Mercado de Second Life: Inicia sesión en el Mercado y selecciona Mi Mercado > Mi tienda (arriba a la izquierda). Pulsa en Administrar inventario. Localiza al artículo y pulsa en el enlace Acciones > Retirar de la lista. Luego elimina el artículo de tu tienda en el Mercado. Inicia sesión en el Mercado y selecciona Mi Mercado > Mi tienda (arriba a la izquierda). Pulsa en Administrar inventario. Junto al artículo que deseas eliminar, selecciona Acciones > Borrar. Cambiar el artículo asociado a una lista de artículos Si deseas vender una versión distinta o actualizada de un artículo usando una lista actual: En el visor de Second Life, elige Yo > Artículos del Mercado. Busca el número de artículo que figura entre paréntesis en la lista actual. Por ejemplo, "Caja de ejemplo (3757)". Pulsa en la pestaña No asociados de la ventana Artículos del Mercado. Pulsa con el botón derecho en un artículo no asociado que desees asociar a la lista de artículos y elige Asociar artículos. Cuando se abra la ventana Asociar artículos, escribe el ID del artículo actual y pulsa Aceptar. Ahora el artículo no asociado sustituirá al artículo actual en la lista de artículos. Los artículos listados anteriormente pasarán a la pestaña Sin asociar. Editar más de un artículo a la vez Nota: Seleccionar Modificar para varios artículos es una manera útil de normalizar los campos que sean iguales. Por ejemplo, si estás vendiendo distintos colores de pelo, la mayor parte de la información será idéntica; o quizás tengas un anuncio estándar que desees añadir para distintos artículos. Para editar más de un artículo a la vez: Haz clic en los casilleros en la columna que se encuentra más a la izquierda para los artículos que deseas modificar, o bien, haz clic en el casillero en la parte superior de la columna para seleccionar todos los artículos. Consejo: Si tienes un inventario grande y deseas ver o seleccionar muchos artículos a la vez, cambia la opción Artículos por página a un número mayor, como 100. Más abajo, junto a Modificar artículos seleccionados, selecciona una opción del menú desplegable (Incluir en la lista, No incluir en la lista, o Editar) y haz clic en Ir. La página se actualizará con un mensaje de confirmación. Ver tus artículos con contenido Moderado o Adulto Cuando buscas tu artículo en el Mercado, asegúrate de seleccionar General, Moderado o Adulto como en Mostrar calificación de contenido. Excepto que actives el contenido Moderado y para Adultos, la función que permite a los compradores excluir este contenido de sus resultados de búsqueda también te impide ver tus propios artículos. La calificación de contenido de tus artículos puede actualizarse automáticamente mediante los filtros que usamos para buscar artículos mal calificados. A veces actualizamos las palabras clave de los filtros; si tu artículo contiene palabras en el filtro actualizado, su calificación de contenido cambiará en conformidad. Si no estás de acuerdo con la calificación de contenido automatizada contacta al equipo de soporte. Mejoras de artículos Las mejoras de artículos te permiten difundir un artículo promocionándolo como un «Artículo destacado» en una página con mayor visibilidad. Al modificar una lista de artículos, puedes hacer clic en el botón Añadir a la derecha para: Mostrar este objeto en la página de inicio - http://marketplace.secondlife.com Mostrar este objeto en la página de inicio de una categoría - Por ejemplo, Accesorios de Avatar. Mostrar este objeto en la página de recibo de caja - Un comprador ve esta página luego de confirmar la compra. Mostrar este objeto en la página de anuncios de recibo de caja del carrito con 0 L$ - Un comprador ve esta página luego de confirmar la compra con un balance de L$0 (regalitos). Para consultar los precios de mejoras de artículos, por favor, consulta las Tarifas y comisiones del Mercado. Administrar tus mejoras de artículos actuales Para gestionar tus mejoras de artículos: Accede al Mercado. Haz clic en Mi Mercado > Página de inicio del comerciante. Haz clic en Gestionar suscripciones a izquierda, o en la pestaña Inventario > Gestionar suscripciones. La página de Suscripciones muestra los detalles de todas tus mejoras de artículos, incluido dónde cada artículo está expuesto, su período de renovación y su estado actual. Selecciona la mejora que deseas realizar. Pulsa en Modificar en el lado izquierdo. Ahora puedes modificar tus mejoras de artículos. Para cancelar tus mejoras de artículos al final del período de tiempo actual, haz clic en No renovar. Para renovar una mejora de artículo que hayas cancelado, haz clic en Reactivar. Para cancelar tu mejora de artículo de manera inmediata, sin reembolsos por el tiempo restante, pulsa en Eliminar. Importante: ¡Las mejoras de artículos se renuevan de manera automática! Si solo deseas promocionar tu artículo por un período de tiempo específico, sigue las instrucciones para cancelar tus mejoras de artículos. Reportes de mejoras de artículos Puedes ver reportes de mejoras de artículos, que muestran estadísticas sobre impresiones y cantidad de clics en cada mejora de artículo que tengas activa: Luego de iniciar sesión en el Mercado, haz clic en Mi Mercado > Página de inicio del comerciante. En la parte izquierda, haz clic en Mejoras de artículos (en Reportes). Perfil de tu tienda Tu tienda tiene su propio perfil que puedes personalizar. Debes aprovechar esta función para promocionar tu marca: En la parte superior derecha, haz clic en Mi Mercado y luego pulsa en Página de inicio del comerciante. En el lado derecho, haz clic en Editar información de la tienda. Esto es lo que significa cada campo: Nombre de la tienda - Por defecto, será tu nombre de Residente, pero si lo deseas, puedes indicar otro nombre. Perfil - Lo que desees comunicar a tus clientes potenciales en aproximadamente 2100 caracteres, como por ejemplo quién eres, qué vendes, y por qué lo haces. Ejemplos: «Vendemos en Second Life desde hace siete años y estos son algunos testimonios de miles de clientes satisfechos»; «Consideramos que cada avatar debería poder tener un hogar increíblemente bello»; o «El objetivo de nuestra empresa es generar asombro». Políticas - ¿Aceptas reembolsos? ¿Prefieres ser contactado por email o mensajería instantánea o tienes personal contratado con el cual tus clientes pueden entrar en contacto? Asegúrate de indicar esto aquí para que las expectativas de los clientes sean claras. Link al Blog - Conecta tu blog con otro sitio web sobre tu tienda. Muchos vendedores usan blogs para anunciar actualizaciones en los productos. Algunos incluso se agrupan y forman blogs comunitarios, como iheartsl. Link a la tienda del mundo virtual - Si tienes una tienda en el mundo virtual, ingresa su SLurl aquí. Imagen de la tienda - Haz clic en Navegar para elegir una imagen JPG, PNG o GIF de tu disco duro. Una imagen JPG bien comprimida suele funcionar mejor. No se trata de una imagen de tu tienda en el mundo virtual, sino del logo de tu marca. Esta imagen pequeña debe tener exactamente 45x45 píxeles, asegúrate de que sea legible. Hay herramientas en línea como Picnik que podrán ser de ayuda. Imagen promocional de la tienda - De nuevo, haz clic en Navegar para elegir una imagen JPG, PNG o GIF de tu disco duro. Debe tener exactamente 700x100 píxeles. El Nombre de tu tienda y la Imagen de tu tienda aparecen en el lado derecho de todas tus páginas de artículos, así: Consejo: Si has llegado hasta aquí, y aún no has leído Cómo promocionar tus productos, ¡deberías hacerlo! Distribución de ingresos La función de distribución de ingresos permite distribuir los pagos automáticamente entre varios Residentes. Las distribuciones se basan en porcentajes, no en montos fijos en dólares. Por ejemplo, digamos que estas vendiendo un auto por L$1,000. Ganas L$700 por cada auto vendido y distribuyes L$200 por venta a Alice y L$100 por venta a Bob. En esta distribución, 20 % es para Alice y 10 % para Bob. Controla la distribución de ingresos haciendo clic en Agregar distribución en la página Editar listas de artículos. Historial de transacciones Para ver tu Historial de transacciones: Accede al Mercado. Haz clic en Mi Mercado y luego pulsa en Página de inicio del comerciante. En la parte izquierda, en la sección Informes, haz clic en Órdenes. En la página Órdenes, especifica una Fecha de inicio y Fecha de fin haciendo clic en el menú desplegable Calendario. Haz clic en Ir para actualizar la página. En la parte derecha, haz clic en Descargar CSV para descargar un archivo CSV compatible con distintas aplicaciones, como Microsoft Excel. Si un residente compra un objeto como un regalo para otra persona, el nombre del beneficiario se indica en Receptor. Si el objeto debe ser recibido por el mismo Residente que lo compró, verás el nombre del comprador junto a Cliente. Problemas con las ventas ¿Problemas vendiendo tus artículos? Si no puedes obtener una solución a continuación, puedes recibir más ayuda en el Portal de soporte. Volver a entregar un elemento a un cliente Si un cliente solicita una nueva entrega de un objeto -quizás no lo recibió o perdió su única copia-, puedes seguir los siguientes pasos: Luego de iniciar sesión en el Mercado, haz clic en Mi Mercado > Página de inicio del comerciante en la parte superior derecha. En el lado izquierdo, haz clic en Órdenes. Busca la orden por # de orden o Cliente (el nombre del Residente). Pulsa en Ver orden o el número de orden que deseas volver a entregar. Pulsa en Volver a entregar objeto. Consejo: Sería bueno asegurarte que tu cliente esté en línea antes de volver a realizar la entrega. Si un Residente tiene más de 25 notificaciones de mensajes en estado desconectado, los nuevos mensajes instantáneos o las nuevas entregas fallarán. Asimismo, si el Residente está en estado Ausente, las nuevas entregas del Mercado tampoco funcionarán. Objetos reportados Los objetos reportados no se eliminan automáticamente y reportarlos no afecta la relevancia en las búsquedas. Si un objeto fue reportado, pasará a formar parte de una lista de espera. Según la calificación de la persona que esté reportando el objeto, el mismo subirá o bajará en la lista. Las personas que no cumplen con las normas de esta función serán ignoradas. Si tu artículo fue reportado por: Pertenecer a una categoría incorrecta (la razón más frecuente): Verifica si hay sub-categorías de la sección en la cual tu artículo está enumerado y colócalo en una sección más adecuada. No coloques elementos en las categorías «raíz» como Indumentaria, Hogar y Jardinería, etc. a menos que no puedas encontrar una sub-categoría que corresponda. También puedes sugerir una nueva categoría para el Mercado. Una calificación de contenido incorrecta: Por favor verifica la calificación de contenido de tu artículo. Si aún tienes preguntas sobre por qué tu artículo fue reportado o retirado de una lista, por favor crea un caso de soporte e incluye el nombre exacto del producto como aparece en tu página de inventario. Configuración de notificaciones email Puedes cambiar las notificaciones email que recibes del Mercado de Second Life: Accede a http://marketplace.secondlife.com. Si aún no ingresaste con tu usuario, haz clic en Inicio de sesión arriba a la derecha de la página. Haz clic en Mi Mercado en la parte superior de la página, luego selecciona Mi cuenta del menú desplegable. Haz clic en Configuración de correo electrónico a la derecha de la página Mi cuenta. En la página Configuración de correo electrónico, en Notificaciones de comerciantes, haz clic en Activadas o Desactivadas al lado de cada tipo de notificación de correo electrónico. Como comerciante del Mercado de Second Life podrás recibir las siguientes notificaciones de correo electrónico: Notificación de compra Nota: Este correo electrónico se envía luego de haber completado la entrega y el pago por un artículo de la gama. Notificación de nueva entrega Nota: Este correo electrónico se envía cuando tú o el soporte al cliente de Linden Lab vuelven a entregar un artículo. Alerta de revisión Alerta de reporte
  12. Eli Linden

    Verwalten Ihres Marktplatz-Ladens

    In anderen Sprachen Inventarverwaltung Nicht verknüpftes Marktplatz-Inventar Status aufgelistet, nicht aufgelistet und nicht verfügbar Eine Auflistung bearbeiten Eine Auflistung entfernen Ändern des mit einer Auflistung verknüpften Artikels Mehr als eine Auflistung gleichzeitig bearbeiten Anzeigen Ihrer Auflistungen mit Inhaltseinstufung "Moderat" oder "Adult" Auflistungsverbesserungen Verwalten Ihrer bestehenden Auflistungsverbesserungen Berichte zu Auflistungsverbesserungen Ihr Ladenprofil Einnahmenverteilungen Transaktionsübersicht Probleme beim Verkaufen Neulieferung eines Artikels an einen Kunden Markierte Artikel E-Mail-Benachrichtigungseinstellungen Inventarverwaltung Die Inventarverwaltung des Marktplatzes ermöglicht ein einfaches Bearbeiten einer oder mehrerer Ihrer Artikellisten. So verwalten Sie Ihr Inventar: Nachdem Sie sich im Marktplatz angemeldet haben, wählen Sie oben rechts auf dem Bildschirm Mein Marktplatz > Händler-Startseite . Klicken Sie links auf Inventar verwalten. Nicht verknüpftes Marktplatz-Inventar Wenn Sie im Second Life Viewer einen Artikel zu Ihren Marktplatz-Auflistungen hinzugefügt haben, diesen jedoch nicht mit einer bestehenden Auflistung verknüpft oder keine neue Auflistung erstellt haben, erscheint er in der Registerkarte "Nicht verknüpft" im Marktplatz-Auflistungsfenster. Weitere Informationen über das Hinzufügen eines Artikels zu Ihrem Marktplatz-Inventar und das Erstellen neuer Auflistungen finden Sie unter Verkaufen von Artikeln auf dem Marktplatz. Um einen nicht verknüpften Artikel mit einer bestehenden Auflistung zu verknüpfen: Klicken Sie im Tab "Nicht verknüpft" des Marktplatz-Auflistungsfensters mit der rechten Maustaste auf den Ordner des nicht verknüpften Artikels. Wählen Sie Auflistung verknüpfen. Geben Sie die Auflistungs-ID der bestehenden Auflistung ein. Sie finden die Auflistungs-ID in Klammern neben einem aufgelisteten oder nicht aufgelisteten Artikel. Zum Beispiel "Musterkiste (3732)". Der nicht verknüpfte Artikel ersetzt jetzt den vorhandenen Artikel in der Auflistung. Der zuvor gelistete Artikel wird Bestandteil des nicht verknüpften Inventars. Status aufgelistet, nicht aufgelistet und nicht verfügbar Jede Ihrer Auflistungen besitzt einen Status: Aufgelistet - Der normale, aktive Status eines Artikels, der öffentlich sichtbar und für den Kauf auf dem Marktplatz verfügbar ist. Ausnahme: Lagerartikel mit begrenzter Stückzahl bleiben aufgelistet, wenn sie ausverkauft sind, können jedoch nicht gekauft werden. Nicht aufgelistet - Ein Artikel, der absichtlich verborgen und nicht zum Kauf verfügbar ist. Sie können sich entscheiden, ein Produkt nicht aufzulisten, weil: Sie das Produkt dauerhaft nicht mehr anbieten, die Auflistung jedoch für Ihre persönlichen Unterlagen aufbewahren möchten. Es sich bei dem Produkt um einen Saisonartikel oder einen event-spezifischen Artikel handelt, der bis zum nächsten geeigneten Event nicht aufgelistet werden soll. Sie schwerwiegende Mängel an ihrem Produkt festgestellt haben und es vorübergehend nicht auflisten möchten, bis das Problem gelöst ist. Denken Sie daran, eine entsprechende Bekanntmachung in Ihrem Marktplatz-Laden (und überall dort im Internet, wo Sie eine Marktplatz-Präsenz wie z. B. einen Blog pflegen) zu veröffentlichen, um Ihre Kunden zu informieren. Nicht verfügbar - Ein Artikel kann aus unterschiedlichen Gründen nicht verfügbar sein: Neu hinzugefügte Artikel mit unvollständiger Auflistung werden hier angezeigt. Sie müssen jeden von Ihnen bearbeiten und die erforderlichen Felder ausfüllen, um diese Artikel aufzulisten.Erfahren Sie mehr über Artikel-Auflistungsfelder und wie sie verwendet werden. Wenn ein Artikel gegen die Servicebedingungen des Marktplatzes verstößt, kann Linden Lab seinen Status in "nicht verfügbar" ändern. Hinweis: Das Feld Datum in der Inventarverwaltung enthält das Datum, an dem der Artikel in den Second Life-Marktplatz importiert wurde. Eine Auflistung bearbeiten So bearbeiten Sie eine Ihrer Auflistungen: Wählen Sie oben rechts Mein Marktplatz > Händler-Startseite. Klicken Sie links auf Inventar verwalten. Klicken Sie neben dem Artikel, den Sie aktualisieren möchten, auf Aktionen > Bearbeiten. Sie können ebenfalls auf Aktionen > Vorschau klicken, um zu erfahren, wie eine Artikelauflistung potenziellen Kunden angezeigt wird, oder Sie klicken auf Aktionen > Nicht auflisten/Auflisten, um eine Auflistung zu aktivieren oder zu deaktivieren. Nehmen Sie die gewünschten Änderungen an ihren Artikelauflistungsfeldern vor. Klicken Sie auf Aktualisieren, um Ihre Änderungen zu speichern. Sie können auch im Second Life Viewer die Seite "Artikelauflistung bearbeiten" aufrufen, indem Sie mit der rechten Maustaste auf den Ordner des Artikels klicken und Auflistung bearbeiten auswählen. Eine Auflistung entfernen Um eine Auflistung zu entfernen, muss zunächst im Second Life-Marktplatz die Artikelauflistung entfernt werden: Melden Sie sich im Marktplatz an und wählen Sie Mein Marktplatz > Mein Laden (oben rechts). Klicken Sie auf Inventar verwalten. Suchen Sie nach dem Artikeleintrag und klicken Sie auf den Link Aktionen > Auflistung entfernen. Entfernen Sie als nächstes die Auflistung aus Ihrem Marktplatz-Laden Melden Sie sich im Marktplatz an und wählen Sie Mein Marktplatz > Mein Laden (oben rechts). Klicken Sie auf Inventar verwalten. Wählen Sie neben der Artikelauflistung, die Sie entfernen möchten, Aktionen > Löschen aus. Ändern des mit einer Auflistung verknüpften Artikels Wenn Sie eine andere oder aktualisierte Ausführung eines Artikels einer aktuellen Auflistung verkaufen möchten: Wählen Sie im Second Life Viewer Ich > Marktplatz-Auflistungen aus. Suchen Sie nach der Auflistungsnummer (ID), die in Klammern neben der vorhandenen Auflistung erscheint. Zum Beispiel "Musterkiste (3757)". Klicken Sie im Marktplatz-Auflistungsfenster auf die Registerkarte "Nicht verknüpft". Klicken Sie mit der rechten Maustaste auf einen nicht verknüpften Artikel, den Sie mit der Auflistung verknüpfen möchten, und wählen Sie Auflistung verknüpfen aus. Geben Sie im daraufhin eingeblendeten Fenster "Auflistung verknüpfen" die Auflistungs-ID der vorhandenen Auflistung ein und klicken Sie auf OK. Der nicht verknüpfte Artikel ersetzt nun den bereits vorhandenen Artikel in der Auflistung. Der zuvor aufgelistete Artikel wird in die Registerkarte "Nicht verknüpft" verschoben. Mehr als eine Auflistung gleichzeitig bearbeiten Hinweis: Die Auswahl von Bearbeiten für mehrere Artikel ist eine nützliche Möglichkeit, gleiche Felder zu standardisieren. Wenn Sie beispielsweise Haare mit Farbvariationen verkaufen, sind die meisten Informationen identisch. Eventuell möchten Sie auch einen identischen Standardtext für mehrere Produkte einfügen. Um mehr als eine Auflistung gleichzeitig zu bearbeiten: Klicken Sie in der Spalte am linken Rand auf die Kontrollfelder, um die Artikel auszuwählen, die Sie bearbeiten möchten, oder klicken Sie oben in der Spalte auf das Kontrollfeld, um alle auszuwählen. Tipp: Wenn Sie über ein umfangreiches Inventar verfügen oder mehrere Artikel gleichzeitig anzeigen oder ändern möchten, erhöhen Sie den Wert für Artikel pro Seite, beispielsweise auf 100. Wählen Sie unten neben Ausgewählte Artikel ändern eine Option aus dem Dropdown-Menü (Auflisten, Nicht auflisten oder Bearbeiten) und klicken Sie auf Weiter. Die Seite wird mit einer Bestätigungsmeldung aktualisiert. Anzeigen Ihrer Auflistungen mit Inhaltseinstufung "Moderat" oder "Adult" Wenn Sie im Marktplatz nach Ihrem Artikel suchen, denken Sie bitte daran, unter Inhaltseinstufungen anzeigen die Inhaltseinstufung Allgemein, Moderat, oder Adult auszuwählen. Wenn Sie keine Inhalte mit der Einstufung "Moderat" oder "Adult" zulassen, können die Käufer diese Inhalte aus ihren Suchergebnissen ausschließen, und Sie selbst können Ihre eigenen Auflistungen nicht anzeigen. Die Inhaltseinstufung Ihrer Auflistung kann automatisch von den Filtern aktualisiert werden, die wir einsetzen, um nach falsch eingestuften Inhalten zu suchen. Gelegentlich aktualisieren wir die Filter-Schlüsselwörter. Wenn Ihre Auflistung Schlüsselwörter beinhaltet, die denen des aktualisierten Filters entsprechen, wird die Inhaltseinstufung entsprechend geändert. Wenn Sie mit der automatischen Inhaltseinstufung nicht einverstanden sind, kontaktieren Sie den Support. Auflistungsverbesserungen Auflistungsverbesserungen ermöglichen Ihnen das Bewerben eines Artikels als "vorgestellter Artikel" auf einer Seite mit erhöhter Sichtbarkeit. Wenn Sie eine Artikelauflistung bearbeiten, können Sie rechts auf die Schaltfläche Hinzufügen klicken, um: Diesen Artikel auf der Startseite anzuzeigen - http://marketplace.secondlife.com Diesen Artikel auf einer Landing-Page für eine Kategorie anzuzeigen - zum Beispiel Avatar-Zubehör. Diesen Artikel auf der Bestätigungsseite am Ende des Kaufvorgangs anzuzeigen - Einem Käufer wird diese Seite nach dem Bezahlvorgang angezeigt. Diesen Artikel auf der L$0-Werbeseite am Ende des Kaufvorgangs anzuzeigen - Einem Käufer wird diese Seite nach dem L$-Kaufvorgang (kostenlose Artikel) angezeigt. Die Preise für Auflistungsverbesserungen finden Sie unter Marktplatzgebühren und -provisionen. Verwalten Ihrer bestehenden Auflistungsverbesserungen So verwalten Sie Ihre Auflistungsverbesserungen: Besuchen Sie den Marktplatz. Klicken Sie auf Mein Marktplatz > Händler-Startseite. Klicken Sie links auf Abonnements verwalten oder klicken Sie auf Registerkarte Inventar > Abonnements verwalten. Die Seite "Abonnements" enthält die Details zu sämtlichen Ihrer Auflistungsverbesserungen, inklusive der Angabe, wo jeder Artikel angezeigt wird, des Verlängerungszeitraums sowie seines aktuellen Status. Suchen Sie nach der Auflistungsverbesserung, die Sie ändern möchten. Klicken Sie rechts auf Bearbeiten. Nun können Sie Ihre Auflistungsverbesserung bearbeiten. Um Ihre Auflistungsverbesserung zum Ende des aktuellen Zeitraums zu stornieren, klicken Sie auf Nicht verlängern. Um eine Auflistungsverbesserung zu verlängern, die Sie storniert haben, klicken Sie auf Reaktivieren. Um Ihre Auflistungsverbesserung umgehend und ohne Erstattung für den verbleibenden Zeitraum zu stornieren, klicken Sie auf Delete. Wichtig: Auflistungsverbesserungen werden automatisch verlängert! Wenn Sie Ihren Artikel lediglich für einen bestimmten Zeitraum bewerben möchten, befolgen Sie bitte die Anleitung zum Stornieren Ihrer Auflistungsverbesserung. Berichte zu Auflistungsverbesserungen Sie können Berichte zu Auflistungsverbesserungen anzeigen lassen, die Statistiken zu den Einblendungen und Klickraten für jede Ihrer aktiven Auflistungsverbesserungen enthalten: Klicken Sie nach der Anmeldung im Marktplatz auf Mein Marktplatz > Händler-Startseite. Klicken Sie links auf Auflistungsverbesserungen (unter Berichte). Ihr Ladenprofil Ihr Laden verfügt über ein eigenes, anpassbares Profil. Es ist empfehlenswert, diesen Vorteil zu nutzen, um Ihre Marke zu bewerben: Klicken Sie oben rechts auf Mein Marktplatz und anschließend auf Händler-Startseite. Klicken Sie links auf Ladeninformationen bearbeiten. Erläuterung der Felder: Name des Ladens - Standardmäßig enthält dieses Feld Ihren Einwohnernamen, Sie können den Inhalt jedoch ändern, wenn Sie es wünschen. Profil - Informationen, die Sie Ihren potenziellen Kunden mitteilen möchten (bis zu 2.100 Zeichen stehen zur Verfügung), beispielsweise, wer Sie sind, was Sie verkaufen und warum Sie dies tun. Beispiele: "Wir sind seit sieben Jahren Verkäufer bei Second Life, hier finden Sie einige Referenzen unserer zufriedenen Kunden!"; "Wir denken, jeder Avatar sollte in einem außergewöhnlich schönen Zuhause leben" oder "Wir möchten, dass Sie noch eindrucksvoller aussehen als bisher." Richtlinien - Akzeptieren Sie Erstattungen? Bevorzugen Sie Kontakt per E-Mail oder IM, oder beschäftigen Sie Support-Personal, das Ihre Kunden kontaktieren sollten? Stellen Sie sicher, dass diese Angaben hier enthalten sind, damit Ihre Kunden mit klaren Erwartungen einkaufen können. Link zum Blog - Verlinken Sie Ihren Blog oder eine andere Website über Ihren Laden. Viele Verkäufer nutzen Blogs, um Produktaktualisierungen vorzustellen. Manche von ihnen arbeiten sogar zusammen und erstellen Community-Blogs, wie beispielsweise iheartsl. Link zum Inworld-Laden - Wenn Sie einen Inworld-Laden besitzen, geben Sie hier dessen SLurl ein. Bild für Laden - Klicken Sie auf Durchsuchen, um ein Bild im Format JPG, PNG oder GIF von Ihrer Festplatte auszuwählen. Ein gut komprimiertes Bild im JPG-Format ist üblicherweise am besten geeignet. Dies ist normalerweise kein Bild Ihres Inworld-Ladens, sondern eher Ihr Markenlogo. Dieses kleine Bild muss eine Größe von genau 45 x 45 Pixeln aufweisen, laden Sie also bitte nur geeignete Bilddateien hoch. Web-Tools wie Picnik können hilfreich sein. Bild des Werbebanners - Klicken Sie auf Durchsuchen, um ein Bild im Format JPG, PNG oder GIF von Ihrer Festplatte auszuwählen. Die Größe muss genau 700 x 100 Pixel betragen. Der Name des Ladens und das Bild des Ladens werden rechts auf allen Ihren Artikelseiten angezeigt, zum Beispiel: Tipp: Wenn Sie an diesem Punkt die Informationen unter Vermarkten Ihrer Produkte noch nicht gelesen haben, sollten Sie dies nun nachholen! Einnahmenverteilungen Die Funktion zur Einnahmeverteilung ermöglicht die automatische Aufteilung von Zahlungen zwischen mehreren Einwohnern. Die Aufteilung erfolgt prozentual, nicht in festen Dollarbeträgen. Sie verkaufen beispielsweise ein Auto für 1.000 L$. Sie verdienen 700 L$ pro verkauftem Auto und verteilen 200 L$ je Verkauf an Alice und 100 L$ an Bob. Entsprechend dieser Verteilung erhält Alice 20 % und Bob 10 %. Sie können die Einnahmenverteilungen steuern, indem Sie auf der Seite Artikelauflistung bearbeiten auf Verteilung hinzufügen klicken. Transaktionsübersicht So können Sie Ihre Transaktionsübersicht anzeigen: Melden Sie sich im Marktplatz an. Klicken Sie auf Mein Marktplatz und anschließend auf Händler-Startseite. Klicken Sie links unter Berichteauf Bestellungen. Legen Sie auf der Seite "Bestellungen" ein Anfangsdatum und ein Enddatumfest, indem Sie auf das Kalendermenü klicken. Klicken Sie auf Weiter, um die Seite zu aktualisieren. Klicken Sie rechts auf CSV herunterladen, um eine CSV-Datei herunterzuladen, die von zahlreichen Anwendungen gelesen werden kann, wie z. B. Microsoft Excel. Wenn ein Einwohner einen Artikel als Geschenk für jemand anderen kauft, wird der Name des Empfängers unter Empfänger angezeigt. Wenn den Artikel der Einwohner erhalten soll, der ihn gekauft hat, wird der Name des Käufers neben Kunde angezeigt. Probleme beim Verkaufen Haben Sie Probleme beim Verkaufen Ihrer Artikel? Wenn Sie in den nachstehenden Informationen keine Lösung finden, erhalten Sie weitere Hilfe im Support-Portal. Neulieferung eines Artikels an einen Kunden Wenn ein Kunde darum bittet, einen Artikel erneut zu liefern - beispielsweise, weil er ihn nicht erhalten oder die einzige Kopie verloren hat - können Sie wie folgt vorgehen: Klicken Sie nach der Anmeldung im Marktplatz oben rechts auf Mein Marktplatz > Händler-Startseite. Klicken Sie links auf Bestellungen. Suchen Sie die Bestellung anhand der Bestellnummer oder anhand des Kunden (Name des Einwohners). Klicken Sie auf Bestellung anzeigen oder auf die Bestellnummer, die Sie erneut liefern möchten. Klicken Sie auf Artikel erneut liefern. Tipp: Es kann empfehlenswert sein, sich vor der Neulieferung zu vergewissern, dass Ihr Kunde online ist. Wenn ein Einwohner mehr als 25 Offline-Benachrichtigungen erhalten hat, ist keine IM- oder Artikelzustellung mehr möglich. Auch, wenn der Einwohner "abwesend" ist, können keine Neulieferungen vom Marktplatz mehr erfolgen. Markierte Artikel Markierte Artikel werden nicht automatisch entfernt, und die Markierung wirkt sich nicht auf die Suchrelevanz aus. Wenn ein Artikel markiert ist, wird er in eine Warteschlange verschoben. Basierend auf der Einstufung durch den Markierenden wird der markierte Artikel innerhalb der Wartschlange nach oben oder unten verschoben. Personen, die versuchen, Markierungen zu missbrauchen, werden ignoriert. Wenn Ihr Artikel markiert wurde aufgrund: Einer inkorrekten Kategorie (der häufigste Grund für eine Markierung): Prüfen Sie, ob der Bereich, in dem Ihr Artikel momentan aufgelistet ist, über Unterkategorien verfügt und verschieben Sie den Artikel in einen besser geeigneten Bereich. Ordnen Sie Ihren Artikel keiner Oberkategorie wie z. B. Bekleidung, Haus & Garten usw. zu, es sei denn, Sie können keinerlei passende Unterkategorie finden. Sie können ebenfalls eine neue Marktplatz-Kategorie vorschlagen. Eine falsche Alterseinstufung: Bitte überprüfen Sie die Inhaltseinstufung Ihres Artikels. Wenn Sie weiterhin Fragen dazu haben, warum Ihr Artikel markiert oder aus der Auflistung entfernt wurde, öffnen Sie einen Support-Fall und geben Sie den exakten Namen des Produkts an, der auf Ihrer Inventarseite angezeigt wird. E-Mail-Benachrichtigungseinstellungen Sie können die Art der E-Mail-Benachrichtigungen ändern, die Sie vom Second Life-Marktplatz erhalten: Besuchen Sie http://marketplace.secondlife.com. Wenn Sie noch nicht angemeldet sind, klicken Sie in der oberen rechten Ecke der Seite auf Anmelden . Klicken Sie oben auf der Seite auf Mein Marktplatz und wählen Sie anschließend im Dropdown-Menü Mein Konto. Klicken Sie auf der linken Seite der Kontoübersicht auf E-Mail-Einstellungen. Klicken Sie auf der Seite "E-Mail-Einstellungen" unter "Händlerbenachrichtigungen" neben jeder Art von E-Mail-Benachrichtigung auf Ein oder Aus, um Ihre Benachrichtigungspräferenzen festzulegen. Als Händler im Second Life Marktplatz können Sie die folgenden Arten von E-Mail-Benachrichtigungen erhalten: Kaufbenachrichtigung Hinweis: Diese E-Mail wird gesendet, nachdem die Lieferung sowie die Zahlung für einen Artikel abgeschlossen sind. Benachrichtigung über Neulieferung Hinweis: Diese E-Mail wird gesendet, wenn entweder Sie selbst oder dar Linden Lab Kundensupport die Neulieferung eines Artikels vornimmt. Rezensionshinweis Markierungswarnung
  13. What is a store manager? What can a store manager do? What can a store manager not do? Adding a manager to your store Removing a manager from your store Changing a manager's additional permissions Monitoring store managers' actions Audit logs Email alerts Viewing stores that you manage What is a store manager? A store manager is a Resident you have designated to manage some operations of your store in the Second Life Marketplace. What can a store manager do? Store managers can perform many of the same actions as the store owner, including: Edit the store's details Edit product details List unlisted items View store and product details At the store owner's discretion, managers may also: Redeliver orders Change product prices Unlist products Add or remove revenue distributions Add or remove listing enhancements. What can a store manager not do? Store managers may not: Archive products Add or remove other managers Perform management actions for which they have not been given permission If a store manager does not have permission to change prices, unlist an item, or change automatic redelivery, those fields appear as inactive in the edit and bulk edit pages. Similarly, the associated controls do not appear for store managers that do not have permission to unlist items, add/remove revenue distributions, or add/remove listing enhancements. Adding a manager to your store You may add up to five managers to your Second Life Marketplace store. You must be friends in order to add someone as a store manager. To add a manager to your Marketplace store: Visit the Second Life Marketplace while logged into the Second Life website. Choose My Marketplace > Merchant home from the top menu bar. On the left side of the page, under Store setup, click Edit store information. On the Edit store information page, under Store Managers, click Add Manager. In the Manager field, enter the username of the Resident you would like to make a store manager. (You must use the Resident's full username and not their display name. See Usernames and display names for information about the differences between user names and display names.) You must be friends with the Resident. (Optional) Check boxes next to any additional permissions you would like your store manager to have: Product redelivery - The manager can redeliver orders, as well as change the automatic redelivery option on copy-enabled products. Changing product prices - The manager can change the price of a product. Unlisting products - The manager can unlist products. (All managers can list products.) Adding/removing revenue distributions - The manager can add and remove revenue distributions. Adding/removing listing enhancements - The manager can add, remove, and modify listing enhancements. Click Add to add the store manager to your Second Life Marketplace store. Enter the manager's full Second Life name, then choose additional permissions before clicking Add to add them as a store manager. Removing a manager from your store Visit the Second Life Marketplace while logged into the Second Life website. Choose My Marketplace > Merchant home from the top menu bar. On the left side of the page, under Store setup, click Edit store information. On the Edit store information page, under Store Managers, find the name of the manager you would like to remove and click the Delete button next to their name. The store manager is removed immediately. To remove a store manager, click the Delete button next to their name. Changing a manager's additional permissions In order to change a manager's additional permissions, you must remove the manager and then add them again with the updated permissions. Monitoring store managers' actions You can keep track of your store managers' actions in the following ways: Audit logs Your store's audit logs provide a history of actions taken by your store managers. For each action, you can determine: What action was taken Which manager took the action What product the action affected (if applicable), and At what time the action took place Note: When you add or remove a manager, the action is logged with you as the manager. Your actions are not otherwise shown in the audit logs. To view your store's audit logs: Choose My Marketplace > Merchant home from the top menu bar. In the left column, under Inventory, click View audit logs. The audit logs can be sorted by column by clicking the column headers. Each page of audit logs displays up to 50 entries. From your Merchant home, click View audit logs to view store managers' activity. Email alerts You can choose to receive email alerts when a store manager performs one of the following actions: Changes a listing's price Adds or removes revenue distribution Adds or removes listing enhancements To enable email alerts: Choose My Marketplace > My account from the top menu bar. In the left column, click Email settings. Under Merchant Notifications, set Store manager action alert email to On. Click Save Email Settings. On the Email settings page, you can choose whether to receive email notifications for various store manager actions. Viewing stores that you manage If you are a store manager for one or more stores, you can view the stores you manage by choosing My Marketplace > Manager home from the top menu bar. This link only appears if you have been designated as a manager of at least one store in the Second Life Marketplace.
  14. Submitting an item review How to create a new review Editing or removing a review Policies and guidelines Writing a good item review Tips You can write a review for an item you have purchased for yourself on the Marketplace. You can also write a review for an item someone else purchased for you as a gift. (The item needs to have been sent as a gift through the Marketplace at the time of purchase, not given to you inworld.) Submitting an item review How to create a new review To write a review for an item you bought: Open your order history. Click Review Product in the order description for the item. Select the number of stars you want to give to that item, give your review a title, and write your review. Click Post your review. Editing or removing a review The person who left the review can change, update, or remove his or her own review at any time. Sellers cannot remove reviews posted about their items. However, if the item listing is deactivated, the review(s) for that item will not be visible. Anyone can flag a review if it violates the TOS or Listing Guidelines. Marketplace support staff will investigate and take necessary action. See Flagging an Item on the Marketplace for specific instructions. Policies and guidelines The review should be about the item in the product listing, or about support regarding that item. Reviews should not use profanity. Reviews must not violate the Second Life Terms of Service or Marketplace Listing Guidelines in any way. This includes, but is not limited to, the following: Reviews should be appropriate to the maturity rating of the listed item. Reviews should not be left by the seller of that item, whether with the selling account or an alt account. Reviews should not be written for pay, or for other rewards or compensation unless both positive and negative reviews are rewarded. Note: Reviews are not searchable, so inclusion of keywords will not help the item's search ranking. Writing a good item review The purpose of reviews is twofold: first, to inform other buyers or potential buyers about the merits, drawbacks, and uses of the item; and second, to provide feedback on the seller's customer service. Important: For specific concerns and queries about an item you've purchased, you should contact the seller directly instead of posting a review. Tips Be specific. Don't just say "It was great! I liked it." Tell what features of the item you liked best, and why. Include outstanding or unusual aspects. What about the item is special? Why should someone purchase it rather than another similar product? If you had a problem with the item, explain what went wrong. Was it too prim-heavy for your mainland parcel? Did you want to adjust the size, but end up breaking off a piece instead? Buyers with similar situations will appreciate knowing what worked and didn't work for you. If you do have problems, contact the seller first. Give them the opportunity to help you before you post a negative review about the product. And if the issue is resolved, remember to update your review! Warning: If your item is not delivered to you, don't leave a negative item review. Failed deliveries are a technical issue and not within the control of the seller. Instead, contact the seller directly, or contact Support to have the item redelivered.
  15. Jeremy Linden

    Marketplace Keywords FAQ

    What types of keywords should I use on my listing? Am I allowed to use keywords for other items in my store? Am I allowed to use profanity in my keywords? I tried to activate my listing but I am being told that there is banned text, what do I do? I found the word that is causing the banned text message but I do not think it should be a banned word. The Second Life Marketplace allows you to define a set of keywords for each of your listings in order to help customers find your products. These keywords are subject to all rules regarding maturity ratings and the Second Life terms of service; keywords that violate these rules may result in your item's removal from the Marketplace. Here are some common questions regarding keywords on the Second Life Marketplace: What types of keywords should I use on my listing? Keywords should be appropriate to the item being sold in the listing. Am I allowed to use keywords for other items in my store? No. Keywords should be about the item being sold in that listing only. Am I allowed to use profanity in my keywords? Yes, but your listing must be set to the Adult Maturity Rating when using any profanity in the listing. This includes the listing title, the name of the product as shown in the Content Tab, description, keywords, images, and in the name of your store. I tried to activate my listing but I am being told that there is banned text, what do I do? Some text is banned because it is not permitted in Second Life. If you have this banned text in your listing, your listing may be prevented from being activated on the Marketplace. Ensure that you are not using text or words that are not permitted, including but not limited to, any references to age-play, gambling, or brand names. I found the word that is causing the banned text message but I do not think it should be a banned word. Please submit a Support Case so that the issue can be escalated and investigated.
  16. Overview Search policies General guidelines Appeal to humans, not search engines Be specific and descriptive Create a brand Maturity ratings matter Stay current Technical guidelines Check Show in Search Some tips Frequently asked questions about search rankings Relevance and rank: what are they? Why does my store’s ranking change when maturity levels are checked and unchecked? Why did my listing move in the search results? If I have zero traffic, do I drop from search results? How do I boost my ranking in search results? What is traffic and what role does it play in search rankings? How does size affect search rankings? How else is ranking determined? Are inworld business owners subject to a periodic re-shuffling of search criteria? Do classifieds that have paid more for inclusion always appear at the top of results? Learn more Overview Our Search tool strives to make it easy for Residents to discover the incredible array of content, experiences, and people in Second Life by providing the most relevant search results. The guidelines below will help you create listings that effectively connect your products and events with the people looking for them, thereby optimizing your search rank. For information on other aspects of Search, see the Search FAQ. Search policies Any attempt to inflate your rank artificially in search results, including the inappropriate use of traffic bots or Picks, could result in penalties to your rank, de-listing from search, and disciplinary action against your Second Life account. Your rank may also be penalized due to keyword stuffing or false representation (for example, saying that your store sells skins when it only sells furniture). Warning: Failure to follow the Maturity ratings and search guidelines may cause your listing to be excluded from some or all searches. General guidelines Appeal to humans, not search engines Help people understand what you offer by providing useful, clear, and accurate descriptions that communicate what’s valuable and unique about your place, group, or event. Know your target audience and speak to their interests as specifically as possible. This helps you stand out from the crowd and helps new Residents become long-term members of our community and economy. Be specific and descriptive Avoid filling descriptions with nothing but a list of keywords. Use phrases and sentences that are human-readable. The search engine will return results for words that are based on the linguistic root of words in your description. This means that if you sell tango dance animations, your description does not need to include every version of the word dance (dances, dancing, and so on). Searches on the word dancing will include your listing in the results. Note that a large portion of searches include more than one keyword (in fact, many searches are for phrases). Including relevant common phrases in your listing will increase its visibility. For example, if you sell Jazz-age clothing and accessories, say so. If your location also looks like a speakeasy and hosts events, let people know. Create a brand Top merchants and events in Second Life are successful in part because they have created a unique feel around their product that helps people identify what’s especially valuable or appealing about their offering. Communicate the vibe of your store or group through its name, imagery, and targeted descriptions. For more info on advertising opportunities, check out How to market your products and see the Classifieds FAQ. Visit the Business and Marketing wiki portal for more tips on starting a Second Life business or bringing your business into Second Life. Maturity ratings matter Be sure to mark your listing with the maturity rating appropriate to the content and location. Listings that are not marked appropriately will miss their target audience and may be blocked from search results. See Maturity ratings for more info. Note that all searches on secondlife.com return only General results. Stay current Second Life is a changing world, and Resident search behavior changes too. Based on our monitoring of user behavior and satisfaction, we continually update our relevance and rank algorithms to serve the broadest user base possible. New releases to Search will be announced in advance, whenever possible, on the Second Life Blog Technology channel. As user behavior changes, so too should listing strategies change — ask your customers what drew them to your listing, and learn from others you admire. Technical guidelines Check Show in Search Click the Show in Search check box to include your listing in the search index. This option is available on places, profiles, groups, and objects. If it is not checked, search results will not return these items. Events are automatically included in the search index. Note that items in the Search index are also available to be viewed on the web and may be indexed by web search engines like Google, Bing, or Yahoo! Note: None of your personal information is available on the web unless you write that information in your listing descriptions. Some tips Spelling and grammar matter. Avoid using non-traditional spellings. Also, be sure you've got the correct spelling. Avoid over-use of capital letters or symbol characters. Internationalize. Second Life is an international community in which many languages are spoken. If you are targeting non-English speakers, be sure to use their language in your listing name and descriptions. Indexing. Updates are usually available within 6 hours. Parcels. Take care when changing parcel boundaries. A variety of parcel data is used in calculating search rank, and changing the boundaries of your land parcel can cause that data to be reset or lost. When joining two parcels, the larger parcel keeps much of the parcel data. Frequently asked questions about search rankings Relevance and rank: what are they? Linden Lab monitors and fine-tunes a wide variety of Second Life-specific data signals to weigh the relevance of listings for each search request. We first determine if a listing is relevant to a particular search query; we then determine the importance of that listing relative to other relevant results. Searchers can refine their results with filters or sorting features. To create the best search tool for everyone, we are constantly improving the relevance and rank algorithms. Following the guidelines, policies, and tips in this document will help you create effective listings that reach your target audience. Why did my listing move in the search results? Search leverages advanced statistical regression of many different measures to determine the statistical significance of user behavior. Put more simply, search changes over time as people use Second Life and we gather information about what they are doing. How do I boost my ranking in search results? Read the guidelines above. These guidelines are the best resource for improving your visibility in search. What is traffic and what role does it play in search rankings? Traffic is a numerical metric calculated for every parcel of land inworld. This score can be summarized as the cumulative minutes spent on the parcel by all visitors to the parcel within the previous day. (The value shown in About Land is based on data gathered from midnight to 11:59 PM, Pacific Time.) It is calculated by taking the total seconds spent on the parcel, dividing by 60, and rounding to the nearest whole minute. For example, if your parcel has a cumulative seconds total of 121s over the course of a day, the traffic score is 2. Traffic has a mild influence on the relevance of search results. It's one of many factors included in the search logic. To see the traffic score for a parcel, right-click on the ground in the parcel and choose About Land; or choose World > Place Profile > About Land. The General tab shows the traffic score for each parcel. If I have zero traffic, do I drop from search results? No. This rumor is not true. The amount of traffic (that is, the number of avatars on your parcel over time) has a small effect on search ranking, but it will not cause you to drop from search results altogether. How does size affect search rankings? Search treats very small parcels, especially parcels that are smaller than the 128 meter size restriction allows, as less important. For more information about land parcels in search, see Search FAQ. How else is ranking determined? In addition to traffic, size, and many more ranking mechanisms, we also apply a small negative boost related to how spammy a listing seems to be. We determine this using software that evaluates content and gives it a rating. This spam ranking is viewable on the source code of your world page listing, and there are several inworld merchants with free objects that tell you if your parcel has been flagged for spam. Adjusting the title and description text associated with your parcel affects your spam rating, and that new rating is picked up in the next update. Are inworld business owners subject to a periodic re-shuffling of search criteria? Search is a very important tool for users and business owners, and we constantly strive to improve that tool to meet all our Residents' needs. We release periodic updates, new features, and bug fixes that may affect the performance of particular listings in the search results. Whenever possible, we communicate about these releases in advance on the Second Life blog. Do classifieds that have paid more for inclusion always appear at the top of results? Ads shown in both the Classifieds tab and on the right of all search results pages are ranked by a combination of keyword relevance and price paid. Learn more Read the Search FAQ. Investigate advertising opportunities at Classifieds FAQ. Starting a Second Life business? Read Business and Marketing.
  17. Jeremy Linden

    Shopping safety tips

    If the deal sounds too good to be true, it probably is. Don't be tricked by an "invisible prim." Avoid "Get rich quick" and debit permission scams. What do I do if I am unhappy with a purchase or transaction with another Resident? Shopping is one of the most popular activities in the Second Life® world. Many Residents use Linden dollars (L$) to purchase property, to furnish their own homes or even to enhance the look of their avatars with the latest fashions! Most retailers in the Second Life world offer legitimate items for sale, but buyers should beware of some sneaky shopping scams. Linden Lab does not generally get involved in private deals between Residents, so use caution when making purchases. Below are some things to consider before shelling out your precious Linden dollars. If the deal sounds too good to be true, it probably is. If someone is offering to sell virtual land or items at a price that is significantly lower than the norm, investigate carefully before making your purchase. While there are bargains to be had in Second Life, some deals are literally too good to be true. Your payment could be taken without the items being delivered. When you attempt to pay for an item, you should see a confirmation screen that verifies the identity of the vendor and the object you are about to purchase. When in doubt, right-click on an object to see the listed creator of the item. In many cases, the creator's name will match the retail store or designer name. Most retail locations do not have live staff present to help with your transaction. Be careful if someone asks you to pay them directly for the purchase of an item in the store. If you wish to do a land transaction with another Resident, you should do it through the About Land window, which appears when you right-click on the land in the Second Life viewer. You can also buy land directly from Linden Lab through the official Land Portal or Auctions. Don't be tricked by an "invisible prim." Before you pay Linden dollars to a merchant, make sure you are clicking on the item you intend to pay for. Beware of clever con artists who place an "invisible prim," which is a transparent object, over the legitimate item for sale. This may sound complex, but what it means is that your intended Linden dollar payment is intercepted by someone else! You don't get your item and the seller does not get paid! So before you click "Buy," double-check that the object name in your pop-up confirmation box matches the item that you want to buy. Also, if you're offered "Fastpay!" messages that invite you to speed up your transaction, double-check that payment is going to the avatar you intend. Tip: You can see "invisible prims" by selecting View > Highlight Transparent from the menus at the top of the Second Life window (you can also hit Ctrl-Alt-T on your keyboard). This will force into view any "invisible" objects. You can also hover your mouse over the item you want to purchase to see a pop-up "tool tip" that identifies the object's name and owner. Avoid "get rich quick" and debit permission scams. Beware of offers to "get rich quick," particularly schemes that offer to pay initial investors substantial income with money from new recruits. You may be presented with an offer to participate in what looks like a "pyramid" or "Ponzi" scheme. "Pyramid" and "Ponzi" schemes are illegal in many countries, and most people involved never recoup their initial investment. Be skeptical of offers to participate in so-called "investment" schemes that promise suspiciously high rates of return. Use your common sense: If it seems too good to be true, it probably is. Also, be careful with items that ask you for "debit permission" or permission to take funds from your account. If you do say "yes" to debit permission, your Linden dollar account could be depleted. To protect yourself from "debit permission" scams: Never click the Yes in dialog boxes that appear in the corners of your screen without carefully reading what they're asking for. Never give debit permissions to a device that was not created by you or someone you trust. Be suspicious of items that are sent to you unexpectedly by people you do not know. If you inadvertently grant debit permissions when accepting an item, immediately delete the item and empty it from your trash. What do I do if I am unhappy with a purchase or transaction with another Resident? We recommend that you directly contact the other Resident to try to resolve your issue. We suggest this approach for any complaints, including rental agreements, that you have about inworld transactions with another Resident. In our experience, most vendors are willing to cooperate to resolve complaints. Warning: Linden Lab cannot verify, enforce, certify, examine, uphold, or adjudicate any oath, contract, deal, bargain, or agreement made between Second Life Residents.
  18. Jeremy Linden

    Object sale types

    Original, Copy, or Contents Original Copy Contents Original, Copy, or Contents Should you sell your inworld Second Life creations as Original, Copy, or Contents? That depends on how the object is presented and what you intend to do, as this video shows: Tip: There are more advanced ways of selling objects, such as the web-based Marketplace and scripted vendors which can help you track sales, run multiple locations, automate product updates, and more. This article provides a basic overview of the pros and cons of each. Throughout all of this, walk in your customers' shoes and try the start-to-finish buying experience for yourself so you understand firsthand. Original With this option, you sell the actual inworld object "as is." If someone buys it, they're informed they now own the object as they see it inworld. If they want to take it with them, they must take it into their inventory. Otherwise, it stays inworld and could be returned or lost. Pros Selling originals is useful for: Creating "exclusive" or "limited-edition" works of art with a limited number of copies, creating artificial scarcity that some find attractive. For example, you place five vases on a shelf, and as each one is bought, the buyer takes it off the shelf. Yard sales involving no-copy but transferable objects, where you're not the original creator and it's usually preferable to show objects in 3D instead of a packaged picture; or if you have lost or discarded the original packaging. If you've built a structure on someone else's land and want to sell it to them, in-place, without them having to re-rez it. Cons The new owner has to buy each object, and there's no current way to set objects for sale like there is land. However, if you're selling one of your land parcels, there's an option to also "Sell the objects with the land." Copy With this option, you sell a copy of the object you bought. The original stays inworld, while the copy appears in your inventory. Pros If the object is meant to be used as-is, you can rez it inworld. For example, you see a pretty tree inworld and you buy that. An advantage to having the boxed copy is a backup that's more resilient to being messed up, unlike a folder that can have its contents jumbled. A creative way of dealing with that when selling Contents is to also recursively include a boxed object inside the contents. Then, you both (1) remove the need to rez a box inworld and (2) provide a backup. Cons If the object came in a box, you need to not only unrez it, but unpack it, also known as "opening a box" (because the container object is treated as such). For creators, there's a click action you can use so customers can left-click to open a box (simpler than right-clicking and using the context menu). In many cases, you're better off selling Contents rather than Copy, because it reduces the potentially frustrating intermediary steps of opening the box. It can be hard to find somewhere to rez, not to mention the incremental time spent. An exception to this is if you consider packaging an important part of the experience, like if your boxes look really beautiful. Contents With this option, you sell what's inside the container object you bought. It appears in the recipient's inventory in a folder titled with the object's name. The contents are what you see when you right-click an object, choose Edit, and click the Content tab. Selling contents is often the best choice for selling what's inside wall display container objects that show a representation of what's inside instead of the actual object, unless you're confident there's an advantage otherwise. For example, a loveseat you can "try before you buy" can be sold as a Copy, but a box containing several loveseats in different colors should be sold as Contents. In a container object's contents, in addition to the actual product, you can include supplementary items. For example, notecards with "read me" info and other documentation, and a landmark back to your store so the buyer can find you again easily.
  19. Jeremy Linden

    Classified advertisements

    How to browse and search classifieds How to place a classified ad Confirming your classified ad How to view and edit your classified ad Viewing classified ad statistics How to find out what a classified ad cost The in-Viewer classifieds system allows content creators to advertise products and services to fellow Residents. You can gain additional exposure and sales by advertising effectively. How to browse and search classifieds To search and browse classified ads, either click in the Second Life Viewer toolbar or go to the Second Life Search website. Then follow these steps: In the search field, enter terms describing what you are looking for, such as jewelry or skins and click Search. A list of items matching your search terms appears. Click on any classified to learn more. Click Teleport to go to the location the classified is advertising (commonly a store), or click Map to show where it is on the World Map. To search only classified ads: In the Second Life Search window, click the dropdown next to the search input box and change it to Classifieds. In the search box, enter a query and press Enter (or the Search button). This searches only classifieds. To browse classifieds by category, such as Employment or Property rental,select the desired category from the dropdown menu at the left of the Search window. To browse the classifieds, select All Categories from the Category dropdown. Tip: To get the most targeted results, enter search terms in the Search field and refine your search by selecting a specific category from the Classifieds Category dropdown. How to place a classified ad Classified ads are sorted by price or by relevance, depending on where they are displayed in search. The highest-paid classifieds appear on top when searching in Everything, and the most relevant classifieds appear at the top when searching in the Classifieds section. To create a classified: Position your avatar in the location where you want the link in the ad to teleport people to. For example, at the entrance of your store. Choose Me > Picks... In the bottom left, click the + icon and choose New Classified. The Edit Classified window opens. Fill out the fields as described below. You can edit everything about your classified, except the price, at any time. When you've filled out the fields as desired, click Publish. The Publishing Classified window opens. Enter the price you want to pay in Linden Dollars (L$). Higher prices are ranked higher in search (but the price paid for each classified isn't publicly shown). If you checked Auto renew each week, this is also the price you're charged each week for your classified, so make sure you have enough in your total L$ balance. Click Publish to publish your classified ad. The sidebar refreshes with a notification of what you paid, and shows your new classified under the Classifieds section of your profile. Important: To change the price of a classified ad, you must create a new classified and copy information from the original ad into the new one. Then, let the old classified expire by itself, or if you're sure, delete it manually. If you delete a classified early, you won't receive a refund for any remaining time left on your classified listing. If you want to stop paying for a recurring classified, make sure the Auto renew each week checkbox is unchecked. Classified ad fields: Picture - By default this will have a picture of the parcel where your avatar is standing (from World > About Land). To change it, click the picture, choose a texture (image) from your inventory, and click OK. You can upload a new picture from your hard drive by using Build menu > Upload > Image (L$10). Title: By default, the parcel's name. If you are advertising a specific product rather than a location, you can change the title text appropriately. Description: By default, the parcel's description. You can change the text in the field if you wish. The maximum length is 256 characters. Unless you're paying very highly in a broad category like "hair" or "shoes", it is generally more useful to use keywords specific your product niche. Use relevant keywords, but don't spamdex or your listing may be removed. Keywords are "stemmed", meaning that you don't have to enter every variation. For example, a search for "dance" also searches for "dances", "danced", and "dancing". Entering a hyperlink automatically makes it clickable. Location: This shows the exact coordinates at which your avatar is positioned. You can always change this by moving your avatar somewhere else and clicking Set to Current Location. Category Select a specific category. By default, the Classifieds tab in Search window shows all categories, but you can use a dropdown to narrow it down to one of the selections shown here. Content type: Classified ad content is filtered by maturity, which includes keywords consistent with search in general. Choose an appropriate maturity rating, or your classified might be removed without warning. By default, the maturity rating will be Moderate or General, depending on the rating of the region in which you create the classified. Note: If you're in an Adult region, the classified shows Moderate. This is a known issue Auto renew each week - Check this box if you want this classified to run automatically and continuously without your intervention. Each week you'll be charged the price you choose for your classified after you Publish it. Confirming your classified ad Follow the instructions in How to browse and search classifieds to find your classified the same way potential customers will: by searching for keywords. If you can't find it at first, try using keywords that are more unique to your listing. Tip: Allow at least an hour for a classified to appear and update in search. How to view and edit your classified ad After placing a classified ad, you can edit everything except the Price for listing. Follow these steps: Select Me > Picks... Click a classified, then click Info at the bottom. Notice that Clicks stats are also shown. If you want to edit, click Edit at the bottom. You can edit all of the details you entered when you first placed the classified. When you're done editing, click Save at the bottom. Viewing classified ad statistics Use classified ad statistics ("stats") to see how much attention an ad is getting. To see your stats, view one of your own classifieds as described above. You'll see Clicks: with stats next to it: Teleport - Number of times people have clicked the Teleport button when viewing your classified shown in both the Search window and the extended Classified Info. Map - Number of times people have clicked the Map button when viewing your classified, shown in the extended Classified Info. Profile - Number of times people have clicked the Profile button in Find to show your classified ad. Only you, as the classified creator, can see these. How to find out how much a classified ad cost As an advertiser, you may want to find out how much competitors are paying for their classified ads. To do so: Search for classifieds as described above Click a classified ad to expand it, Click the More Info button to view the full add. The Price for listing field shows the price paid for the advertisement.
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