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  1. One of the reasons I joined second life was so I could use alt accounts to take pictures of different characters I come up with. However I heard this puts a strain on the default viewer, so I was wondering if there was a better one to use. Thank you.
  2. Jeremy Linden

    Zahlung/Rechnung

    In anderen Sprachen Übersicht Gründe für die Angabe von Rechnungsinformationen Second Life-Abrechnungsrichtlinien Premium-Mitgliedschaft Landnutzungsgebühren Gebühren für private Regionen Auktionen Regionsvermietung Kauf und Verkauf von Linden-Dollar Zahlungsinformationen anzeigen oder ändern Neue Zahlungsart hinzufügen Zahlungsarten mit Transaktionskategorien verknüpfen Gespeicherte Zahlungsinformationen ändern USt und Hinweise zum Ändern des Zahlungslands Akzeptierte Währungen und Zahlungsarten PayPal Skrill Informationen zur Transaktionsstatistik Informationen zur Kontostatistik LindeX Landgebühren Abrechnung für Landbesitz Private Regionen Landbesitz auf dem Mainland Häufige Abrechnungsprobleme vermeiden Allgemein Kreditkarten PayPal PayPal verwenden Zahlungen über PayPal einrichten Kontaktaufnahme mit dem Linden Lab-Support bei Rechnungsfragen Allgemeine Probleme und häufig gestellte Fragen Ich kann meine Zahlungsinformationen nicht aktualisieren Was geschieht, wenn ich Schwierigkeiten bei der Zahlung habe? Ich habe für einen Artikel mit US$ bezahlt, aber er erscheint nicht Bei der Eingabe von Rechnungsinformationen erscheint die Meldung „Nicht autorisiert“ Warum wurde meine Kreditkarte mit US$ 1,00 belastet? Probleme mit American Express Warum wurde mir eine zusätzliche Transaktionsgebühr in Rechnung gestellt? Probleme mit Prepaid- und Geschenkkarten Ich erhalte eine Fehlermeldung, wenn ich über meine Kreditkarte oder mein PayPal-Konto einen Marktplatz-Kauf tätigen möchte Übersicht Gründe für die Angabe von Rechnungsinformationen Obwohl ein Basis-Konto, für das weder eine Kreditkarte noch ein PayPal-Konto erforderlich ist, bereits vollständigen Zugriff auf Second Life bietet, ist es empfehlenswert, eine Kreditkarte oder ein verifiziertes PayPal-Konto hinzuzufügen. Damit können Sie: Ein Premium-Konto einrichten. Land besitzen. Linden-Dollar kaufen oder verkaufen. Second Life-Abrechnungsrichtlinien Lesen Sie die vollständigen Second Life-Abrechnungsrichtlinien, auf die Sie auch von den Servicebedingungen aus zugreifen können. Linden Lab® belastet Ihr Konto nur unter genau festgelegten Bedingungen. Wenn Ihr Konto ein Guthaben in US-Dollar (US$) aufweist, werden Gebühren zuerst von Ihrem Konto abgebucht. Sollte Ihr US$-Guthaben nicht ausreichen, wird Ihre Kreditkarte bzw. Ihr PayPal-Konto belastet. Premium-Mitgliedschaft Die Gebühren für die Premium-Mitgliedschaft werden je nach dem gewählten Zahlungsintervall abgebucht, d. h. monatlich, vierteljährlich oder jährlich. Aus der Kontoübersicht geht die aktuelle Mitgliedsgebühr hervor. Auf der Seite Mitgliedschaft upgraden/zurückstufen können Sie auf Wunsch Ihren Abrechnungstarif ändern. Landnutzungsgebühren Die Landnutzungsgebühr ist eine variable Monatsgebühr, die sich nach Ihrem Landbesitz in Second Life richtet. Weitere Informationen zu Landnutzungsgebühren finden Sie auf der Seite Landpreise und Landnutzungsgebühren. Landnutzungsgebühren werden separat von den Gebühren für private Regionen erhoben. Gebühren für private Regionen Neben dem ursprünglichen Kaufpreis für eine private Region fällt eine monatliche Gebühr an. Gebühren für private Regionen werden direkt Ihrer Kreditkarte oder Ihrem PayPal-Konto belastet und werden separat von anderen Landnutzungsgebühren erhoben. Unter Kaufen privater Regionen finden Sie einen Vergleich der Gebühren für private Regionen. Hinweis: Die Gebühren für private Regionen sind exklusive Umsatzsteuer. Im Land-Portal finden Sie weitere Informationen zu den diversen Landtypen sowie Preisen und können auf den Land-Store und die Auktionswebsite zugreifen. Bestimmte Regionsänderungen wie Umbenennen, Verschieben oder Umwandeln in einen anderen Regionstypen sind ebenfalls mit Gebühren verbunden. Weitere Informationen finden Sie unter Verwalten privater Regionen. Auktionen Manche Landauktionen werden in US-Dollar abgewickelt. Der Gewinn einer Auktion ist mit einer einmaligen Zahlung verbunden, kann aber zu einem Anstieg Ihrer monatlichen Landnutzungsgebühren führen, wenn Sie hierdurch in die nächsthöhere Gebührenstufe gelangen. Weitere Informationen zu Landauktionen in Second Life finden Sie in den häufig gestellten Fragen zu Auktionen. Regionsvermietung Es ist möglich, eine vollständige Region für kurze Zeit zu mieten. Die Mietgebühren betragen 4000 L$ pro Tag und sind am ersten Tag des Mietzeitraums fällig. Bitte beachten Sie, dass Mietgebühren in Linden-Dollar (L$) und nicht in US-Dollar abgerechnet werden. Weitere Informationen zum Mieten von Regionen finden Sie im Land-Portal. Kauf und Verkauf von Linden-Dollar Alle Einwohner können an der Linden-Dollar-Wechselbörse (LindeX) US-Dollar (US$) in Linden-Dollar (L$) eintauschen. LindeX-Gebühren werden auf Transaktionsbasis berechnet, d. h. nur dann, wenn Sie einen Devisenkauf durchführen. Sie können Linden-Dollar auch inworld kaufen, indem Sie im Viewer neben Ihrem Linden-Dollar-Guthaben auf die Schaltfläche mit der Bezeichnung L$ kaufen klicken. Weitere Informationen über LindeX-Transaktionsgebühren finden Sie auf der Seite LindeX-Wechselbörse: Gebühren. Manche Kreditkartenanbieter berechnen eine geringe Gebühr, wenn Zahlungen in einer Fremdwährung abgerechnet werden. Wenn Sie in den USA ansässig sind und Ihre Kreditkarte mit einer Gebühr für Auslandstransaktionen belastet wird, sollten Sie Ihre Zahlungsart löschen und erneut eingeben. Hierdurch sollte dieses Problem gelöst werden. Falls nicht, wenden Sie sich an Ihr Finanzinstitut, um weitere Informationen über die anfallenden Gebühren zu erhalten. Warnung: Wenn Sie auf Ihrer Kreditkarten- oder PayPal-Abrechnung verdächtige oder unerwartete Gebühren bemerken, die von Linden Lab zu stammen scheinen, sammeln Sie alle verfügbaren Informationen und reichen Sie beim Rechnungssupport eine Anfrage ein, um eine Untersuchung einzuleiten. Zahlungsinformationen anzeigen oder ändern Ihre Rechnungsinformationen finden Sie unter Rechnungsinformationen auf der Second Life-Website. Hinweis: Aus Sicherheitsgründen sehen Sie nur die Art der mit Ihrem Konto verknüpften Kreditkarte sowie die letzten vier Ziffern der Kartennummer. Die vollständige Nummer wird nicht angezeigt. Auf der Seite Rechnungsinformationen können Sie Ihren aktuellen Kontostand in Linden-Dollar (L$) und US-Dollar einsehen, US-Dollar-Zahlungsarten für Ihr Konto anzeigen und hinzufügen sowie Zahlungsarten für unterschiedliche Arten von Käufen festlegen. Neue Zahlungsart hinzufügen Um Ihrem Second Life-Konto eine Kreditkarte, ein PayPal- oder Skrill-Konto hinzuzufügen, klicken Sie auf Kreditkarte hinzufügen, PayPal-Konto hinzufügen oder Skrill-Konto hinzufügen. Befolgen Sie die Anweisungen auf dem Bildschirm, um eine Zahlungsvereinbarung für PayPal oder Skrill einzurichten oder Ihre Kreditkarteninformationen einzugeben. Nachdem Sie eine Zahlungsart hinzugefügt haben, wird sie in Ihrem Konto gespeichert und mit diversen Transaktionskategorien verknüpft. Weitere Informationen finden Sie im nächsten Abschnitt. Sie können auch bei der Auswahl einer Zahlungsart während einer Transaktion eine neue Zahlungsart hinzufügen. Wenn Sie auf diese Weise eine Kreditkarte, ein PayPal-Konto oder ein Skrill-Konto hinzufügen, wird diese(s) automatisch mit der aktuellen Zahlungskategorie verknüpft. Zahlungsarten mit Transaktionskategorien verknüpfen Sie können angeben, welche Zahlungsarten Sie für die folgenden Transaktionskategorien verwenden möchten: Kaufen von L$ im Viewer Kaufen von L$ im Web Land kaufen, Premium-Gebühren, wiederkehrende Kosten Zur Verknüpfung einer Zahlungsart wechseln Sie zum Bereich Andere Zahlungsarten auf der Seite Rechnungsinformationen und klicken neben der Zahlungsmethode, die Sie verwenden möchten, auf Ändern. Aktivieren Sie anschließend in der angezeigten Liste die Kontrollfelder neben der gewünschten Zahlungsart. Sie können diese Verknüpfung jederzeit entfernen, indem Sie neben der Zahlungsart auf Ändern klicken und die Kontrollfelder neben der verknüpften Transaktionskategorie deaktivieren. Sie können eine verknüpfte Zahlungsart auch während einer Transaktion ändern, indem Sie eine andere Zahlungsart auswählen oder eine neue Zahlungsart für die betreffende Transaktion hinzufügen. Gespeicherte Zahlungsinformationen ändern Um die gespeicherten Informationen zu einer Ihrer Zahlungsarten zu ändern, müssen Sie die betreffende Zahlungsart zuerst löschen und dann neu eingeben. Sie können eine gespeicherte Zahlungsart löschen, indem Sie auf der Seite Rechnungsinformationen neben der Zahlungsart auf Entfernen klicken. USt und Hinweise zum Ändern des Zahlungslands Die Ihnen zur Verfügung stehenden Zahlungsarten richten sich nach dem ausgewählten Land. In der Regel sollten Sie Ihr Zahlungsland nicht ändern müssen, aber möglicherweise müssen Sie es aktualisieren, wenn Sie auf Reisen sind oder umziehen. Sie können Ihr Zahlungsland ändern, indem Sie auf der Seite Rechnungsinformationen neben dem Namen Ihres Landes auf die Schaltfläche Ändern klicken. Gehört Ihr Zahlungsland zur Europäischen Union, sind Sie möglicherweise zur Entrichtung von Umsatzsteuer (USt) verpflichtet. Unternehmen, die unsere Produkte weiterverkaufen oder Second Life mit einem Mehrwert versehen, bevor sie es Endnutzern zur Verfügung stellen, können sich durch Angabe einer europäischen Umsatzsteuer-Identifikationsnummer von der Erhebung der Umsatzsteuer befreien lassen. Wenn auf der Seite Rechnungsinformationen unter dem Namen Ihres Landes „USt-pflichtig“ steht, können Sie auf USt-Befreiung hinzufügen klicken und Ihre Ust-ID eingeben. Weitere Informationen finden Sie unter Häufig gestellte Fragen zur Umsatzsteuer. Auszahlung Ihres US-Dollar-Guthabens Sie können die teilweise oder vollständige Auszahlung Ihres US-Dollar-Guthabens auf ein PayPal- oder Skrill-Konto beantragen, indem Sie eine Auszahlungsanforderung durchführen. Bitte beachten Sie den entsprechenden Abschnitt des Artikels zum Kontostand für die vollständigen Informationen. Akzeptierte Währungen und Zahlungsarten In Second Life können Sie folgende Zahlungsarten verwenden: Visa American Express MasterCard Delta Online (nur Einwohner außerhalb der USA) JCB Diners Club Discover (nur US-Einwohner) Visa Electron (nur Einwohner außerhalb der USA) PayPal Skrill Die akzeptierten Währungen für die Zahlung beinhalten: CAD, AUD, JPY, EUR, GBP für Einwohner außerhalb der USA sowie USD für US-Einwohner Hinweis: Wenn Sie die gewünschte Zahlungsart vor dem 7. Dezember 2011 bei uns registriert haben, müssen Sie diese möglicherweise entfernen und erneut hinzufügen, bevor Sie Zahlungen in einer anderen Währung als US-Dollar vornehmen können. PayPal Wenn Sie Ihr PayPal-Guthaben für Second Life-Transaktionen verwenden möchten, muss es sich um ein US-Dollar-Guthaben handeln. Sie können Ihr Guthaben auf paypal.com in USD umwandeln (PayPal erhebt hierfür möglicherweise Gebühren). Skrill Skrill bietet zahlreiche Zahlungsoptionen, einschließlich Visa, Mastercard und American Express sowie mehr als 100 lokale Zahlungsoptionen, die dort auf der Seite Zahlungsoptionen aufgeführt sind. Eine vollständige Liste der von Skrill akzeptierten Währungen finden Sie auf der offiziellen Skrill-Website im Bereich Gebühren und Verfügbarkeit. Informationen zur Transaktionsstatistik Auf der Kontoseite der Second Life-Website gibt es zwei Möglichkeiten, die Transaktionsstatistik einzusehen: Konto > L$-Transaktionsübersicht Hier erscheinen Ihre Linden-Dollar-Transaktionen (L$-Transaktionen) für den ausgewählten Datumsbereich (bis zu 32 Tage für ein Basis-Konto oder 90 Tage für eine Premium-Mitgliedschaft). Sie können die Daten auch im Excel- (XLS) und XML-Format herunterladen. Linden Exchange > Verwalten > LindeX-Auftragsstatistik Hier wird Folgendes angezeigt: Ihr Kontostand in Linden-Dollar und US-Dollar. Ihre verbleibenden LindeX™-Handelsbegrenzungen für die nächsten 24 Stunden und 30 Tage. Ihre verbleibenden Abrechnungslimits für die nächsten 24 Stunden und 30 Tage. Ihre LindeX™ Exchange-Transaktionsstatistik, einschließlich abgeschlossener und offener (noch nicht ausgeführter) Aufträge. Informationen zur Kontostatistik Wählen Sie Konto > Kontostatistik/Auszüge in der Seitenleiste Ihrer Second Life-Kontoseite, um auf Ihre Kontostatistik zuzugreifen. Auf dieser Seite erscheinen alle Kontotransaktionen der vorhergehenden 45 Tage, die reale Währungen beinhalten. LindeX Für den Kauf von Linden-Dollar an der LindeX-Wechselbörse werden zwei Einträge angezeigt: einer für den L$-Kauf sowie einer für die Zahlungstransaktion. Folgendes ist beispielsweise korrekt: Zeit Bestätigungs-ID Hinweis Betrag Endsaldo 08/17/2010 08:41:22 102230685019 Kundenzahlung (7,75 $) 23,23 $ 08/17/2010 08:41:22 - LindeX-Währungskauf 7,75 $ 30,94 $ Diese Einträge können auch in umgekehrter Reihenfolge erscheinen. Folgendes ist beispielsweise ebenfalls korrekt: Zeit Bestätigungs-ID Hinweis Betrag Endsaldo 08/17/2010 08:41:22 - LindeX-Währungskauf 7,75 $ 30,94 $ 08/17/2010 08:41:22 102230685019 Kundenzahlung (7,75 $) 23,23 $ Landgebühren Wenn Sie Land kaufen, Landnutzungsgebühren bezahlen oder Premium-Mitgliedsbeiträge entrichten, sehen Sie drei Einträge: Einen Eintrag für die Zahlung Einen Eintrag für den Kauf Einen Eintrag für die USt (falls zutreffend) Zeit Bestätigungs-ID Hinweis Betrag Endsaldo 09/09/2010 09:42:18 - Mein neues Land (Grundbesitz: Mein neues Land) 1.029,00 $ 0,00 $ 09/09/2010 09:42:18 - USt für Großbritannien (17,50 %) 180,07 $ (1.029,00 $) 09/09/2010 09:42:18 102234890171 Zahlung von 814,49 GBP, Visa mit den Endziffern 1038 (1.209,07 $) (1.209,07 $) Auch hier gilt: Die Einträge können in beliebiger Reihenfolge erscheinen; die Spalte am rechten Rand kann also anders angezeigt werden. Abrechnung für Landbesitz Private Regionen Wie bei allen US$-Transaktionen werden Einrichtungsgebühren für private Regionen (Inseln) zunächst mit dem vorhandenen US$-Guthaben Ihres Kontos verrechnet; der restliche Betrag wird anschließend mit der Zahlungsart beglichen, die Sie mit dem Kauf von Land verknüpft haben. Wenn Sie PayPal verwenden, müssen Sie möglicherweise Ihr monatliches Abbuchungslimit anpassen. Entsprechende Anweisungen finden Sie im nächsten Abschnitt. Wenn Sie eine Kreditkarte verwenden, müssen Sie möglicherweise Ihren Kreditkartenanbieter über den anstehenden Kauf informieren. Einzelheiten hierzu finden Sie unter Kontostand. Landbesitz auf dem Mainland Auf dem Mainland basiert die Abrechnung auf der maximalen Nutzung der vorhergehenden 30 Tage. Auszug aus der Seite Landnutzungsgebühren: Sobald die maximale Nutzung berechnet wurde, wird sie auf die aktuelle Größe des Landes zurückgesetzt, das Sie besitzen oder einer Gruppe gespendet haben. Das gesamte Land, das in den vergangenen 30 Tagen in Ihrem Besitz war oder gespendet wurde, fließt in die Berechnung ein, unabhängig davon, wie lange es sich in Ihrem Besitz befand. Kontogebühren, die separat von der Mainland-Abrechnung anfallen, beruhen auf dem Beitrittsdatum des Benutzers und werden im Voraus entrichtet. Häufige Abrechnungsprobleme vermeiden Im Folgenden finden Sie einige verbreitete Abrechnungsprobleme und Hinweise zu ihrer Vermeidung. Allgemein Stellen Sie sicher, dass Zahlungsinformationen hinterlegt sind, bevor Sie versuchen, einen Kauf zu tätigen. Für Transaktionen mit Linden Lab müssen Sie eine Zahlungsart für Käufe oder Zahlungen festgelegt haben. Kreditkarten Nachfolgend einige der häufigsten Gründe für einen Kreditkartenfehler: Die Kreditkartennummer wurde falsch eingegeben. Die Rechnungsadresse wurde nicht oder falsch eingegeben. Es muss sich um die gleiche Adresse handeln, die auf Ihrer Rechnung erscheint. Der Name der Karte wurde nicht eingegeben oder nicht so, wie er auf der Karte erscheint. Seite mit Rechnungsinformationen. Die Kreditkarte ist nicht in der Liste akzeptierter Zahlungsarten enthalten (siehe oben). Die Kartenprüfnummer (3 Ziffern auf der Rückseite bzw. 4 Ziffern auf der Vorderseite bei American Express-Karten) wurde nicht oder falsch eingegeben. Die Karte ist abgelaufen oder das Gültigkeitsdatum wurde falsch eingegeben. Die Karte weist nicht genug Guthaben auf und kann nicht validiert werden. Wir senden eine Autorisierung in Höhe von 1,00 US$, um sicherzustellen, dass eine Karte gültig ist. Hierbei handelt es sich nicht um einen Abrechnungsbetrag, aber wir müssen bestätigen, dass die Karte ein Mindestguthaben von US$ 1,00 aufweist. Ihr monatliches Zahlungslimit ist erreicht und/oder Ihre Bank autorisiert keine weiteren Transaktionen mehr. Die ausstellende Bank hat Transaktionen mit Linden Research, Inc. nicht vorab genehmigt. Wenden Sie sich an die ausstellende Bank, um das Problem zu beheben. Wenn Sie sich außerhalb der USA befinden, ist Ihre Karte möglicherweise nicht für internationale Transaktionen eingerichtet (ein häufiges Problem bei Visa Electron). Falls keiner der oben genannten Gründe auf Sie zutrifft, wenden Sie sich an Ihren Kreditkartenanbieter, um die Ursache des Problems zu bestimmen. Sie können sich auch an den Linden Lab Rechnungs-Support wenden. PayPal Es kommt immer wieder vor, dass aufgrund eines nicht verifizierten PayPal-Kontos keine anfängliche Abrechnungsvereinbarung getroffen werden kann. Um Ihr PayPal-Konto mit Linden Lab zu verwenden, muss verifiziert und für Sofortüberweisungen geeignet sein. Linden Lab kann PayPal-Zahlungen per Banküberweisung nicht akzeptieren, da diese nicht schnell genug abgewickelt werden können und deshalb nicht für die sofortige Lieferung virtueller Waren und Dienstleistungen geeignet sind. Aus diesem Grund müssen Sie bei PayPal eine Kreditkarte als zweite Zahlungsquelle für PayPal hinterlegt haben ODER mit Ihrem PayPal-Guthaben in USD zahlen. Ohne ausreichendes USD-Guthaben auf Ihrem PayPal-Konto können Sie dieses nicht nutzen, wenn Sie dort lediglich ein Bankkonto hinterlegt haben. Achten Sie auf Ihre monatlichen Abbuchungslimits. Standardmäßig liegt das monatliche PayPal-Abbuchungslimit bei 250,00 US$. Sie können dieses Limit problemlos ändern. Weitere Informationen hierzu finden Sie im Abschnitt „PayPal verwenden“. PayPal verwenden Zahlungen über PayPal einrichten Gehen Sie wie folgt vor: Melden Sie sich an Ihrem PayPal-Konto an. Klicken Sie auf das Zahnradsymbol. Klicken Sie auf die Registerkarte Zahlungen. Klicken Sie auf Automatische Zahlungen verwalten. Wählen Sie im Bereich Automatische Zahlungen vorhandene Abrechnungsvereinbarungen mit Linden Research aus und stornieren Sie diese. Klicken Sie auf die Registerkarte Konto. Aktualisieren Sie bei Bedarf Ihre Daten (Ihre PayPal-Abrechnungsvereinbarung kann unbemerkt fehlschlagen, wenn bei Ihrem Second Life-Konto keine Rechnungsadresse und E-Mail-Adresse angegeben sind). Erstellen Sie dann eine PayPal-Abrechnungsvereinbarung mit Linden Lab. Zahlungen sind nur dann erfolgreich, wenn in Ihrer bevorzugten Zahlungsquelle (PayPal-Guthaben) ein ausreichender Betrag verfügbar ist. Wenn die primäre Zahlungsquelle kein ausreichendes Guthaben aufweist, wird der Restbetrag von Ihrer sekundären Zahlungsquelle (Bankkonto oder Kreditkarte) abgebucht. Hinweis: Passwörter und Sicherheit bei PayPal: Die Seite, auf der Sie sich bei PayPal einloggen, ist eine Seite von PayPal. Die von Ihnen eingegebenen Anmeldeinformationen werden nur an PayPal übertragen; wir haben keinerlei Zugriff auf diese Informationen. Kontaktaufnahme mit dem Linden Lab-Support bei Rechnungsfragen Bei nichttechnischen Rechnungsfragen können Sie sich unter den folgenden Rufnummern an das Rechnungsteam von Linden Lab wenden: USA/Kanada (gebührenfrei): 800-294-1067 Ferngespräch (nicht gebührenfrei): 703-286-6277 Unser Abrechnungs-Team steht Ihnen montags bis freitags von 6:00 morgens bis 15:00 nachmittags PST zur Verfügung. Allgemeine Probleme und häufig gestellte Fragen Ich kann meine Zahlungsinformationen nicht aktualisieren Wenn Sie Probleme mit der Aktualisierung Ihrer Zahlungsarten haben, liegt dies häufig an der Bank oder dem Kartenaussteller. Zur Bekämpfung von Betrug lehnen manche Kreditkartenanbieter automatisch internationale Belastungen (bzw. Belastungen für „Online-Gaming“) ab bzw. sperren sie vorübergehend, damit eine nähere Untersuchung durchgeführt werden kann. Wenn Sie in den USA ansässig sind, löschen Sie die hinterlegte Zahlungsart und geben Sie diese neu ein. Die Zahlungsart wird dann über unseren inländischen Clearing-Partner abgewickelt; hierbei ist das Risiko, dass Ihr Finanzinstitut die Transaktion vorübergehend sperrt, wesentlich geringer. Wichtig: Es kann bis zu 30 Minuten dauern, bis Kredit- und Bankkarten in unserem System aktualisiert sind. Selbst wenn Sie die Meldung erhalten, dass Ihre Zahlungsinformationen aktualisiert wurden, müssen Sie bis zu 30 Minuten warten, ehe Sie einen Kauf tätigen können. Falls Sie Schwierigkeiten haben, eine Zahlungsart zu aktualisieren: Wenn Sie mindestens 30 Minuten gewartet haben und Transaktionen mehrmals fehlgeschlagen sind bzw. die Informationen noch immer nicht aktualisiert wurden, löschen Sie Ihre Rechnungsinformationen und geben Sie diese erneut ein oder wählen Sie eine andere Zahlungsart (Kredit- oder Bankkarte). Gehen Sie hierzu wie folgt vor: Wechseln Sie zu Ihrer Übersicht. Klicken Sie auf Konto. Klicken Sie auf Rechnungsinformationen. Aktualisieren Sie Ihre Rechnungsinformationen und klicken Sie auf Senden. Wenn die Aktualisierung erfolgreich war, wird eine entsprechende Meldung angezeigt. Warten Sie 30 Minuten, bis Ihre Zahlung vollständig verarbeitet wurde. Wenn nach einem zweiten Versuch Transaktionen weiterhin fehlschlagen bzw. die Informationen noch immer nicht aktualisiert wurden, wenden Sie sich an Ihr Kreditkarten- oder Bankinstitut: Lassen Sie sich direkt mit der Abteilung Risiko und Sicherheit verbinden. Geben Sie an, dass Sie Ihre Karte für Belastungen von Linden Research und Second Life autorisieren möchten. Während Sie mit Ihrer Bank sprechen, löschen Sie Ihre Rechnungsinformationen und geben Sie diese neu ein. Die Bank bzw. der Kreditkartenaussteller sollte anschließend eine Verifizierungsgebühr in Höhe von 1 US$ sehen und genehmigen; diese Gebühr wird zurückerstattet. Wenn Sie nach wie vor eine bestimmte Transaktion nicht ausführen können, obwohl Sie die oben angegebenen Schritte durchgeführt haben, setzen Sie sich mit dem Linden Lab-Support für Rechnungsfragen in Verbindung, wie oben erläutert. Was geschieht, wenn ich Schwierigkeiten bei der Zahlung habe? Wenn wir den fälligen Betrag nicht Ihrem Konto belasten können, müssen wir es leider 30 Tage lang einfrieren. Besuchen Sie während dieser Ihre Kontoseite, aktualisieren Sie Ihre Kreditkarteninformationen und veranlassen Sie manuell eine Verarbeitung der Gebühren, um Ihr Konto umgehend wieder zu aktivieren. Wenn Sie fällige Gebühren länger als 30 Tage nicht entrichten, wird Ihr Konto gesperrt: Sie können weiterhin auf secondlife.com zugreifen, um den Saldo auszugleichen, erhalten während der Sperrfrist jedoch keinen Zugriff auf Ihre Inworld-Konten. Weitere Informationen finden Sie unter Richtlinien bei Zahlungsverzug. Sie können Ihr Konto jederzeit wieder in ein kostenloses Basiskonto umwandeln. Wenn Sie Land besitzen, werden die anfallenden Gebühren nachträglich berechnet, d. h. es wird möglicherweise noch eine weitere Zahlung fällig. Sie müssen alle Gebühren für Ihren Landbesitz und Landschenkungen entrichten, damit keine weiteren Gebühren anfallen. Ich habe für einen Artikel mit US$ bezahlt, aber er erscheint nicht Bestimmte Gebühren müssen bei Second Life in US$ bezahlt werden: Dazu zählen die Folgenden: Premium-Konto Landnutzung Diese Artikel sind nach dem Kauf üblicherweise sofort nutzbar. Ihre Landnutzungsgebühren werden bei Fälligkeit von Ihrem Konto abgebucht. Möglicherweise erscheinen sie bis zum nächsten Tag als negativer Betrag, da die Zahlung vom System noch nicht verarbeitet wurde. In den meisten Fällen wird die Zahlung über Nacht anhand der hinterlegten Zahlungsart abgewickelt. Wenn das System eine Zahlung nicht zu erkennen scheint, sollten Sie ein Supportticket einreichen. Bei der Eingabe von Rechnungsinformationen erscheint die Meldung „Nicht autorisiert“ Der Aussteller der von Ihnen verwendeten Kreditkarte hat Ihren Versuch, eine Abrechnungsvereinbarung einzurichten, abgelehnt. Wenden Sie sich an den Kartenaussteller, um dieses Problem zu lösen. Warum wurde meine Kreditkarte mit US$ 1,00 belastet? Dies ist keine eigentliche Belastung, sondern eine Autorisierung, die wir von Ihrem Kreditkartenanbieter anfordern. Nach Erhalt der Autorisierung, um die Gültigkeit Ihres Kontos zu bestätigen, widerrufen wir sie. Der Betrag in Höhe von US$ 1,00 wird zu keiner Zeit belastet; die Autorisierung kann jedoch als solche auf Ihrem Kreditkartenauszug erscheinen. Der Betrag kann einige Tage als ausstehend oder autorisiert angezeigt werden und wird anschließend vollständig entfernt. Probleme mit American Express Wenn Sie planen, Land oder L$ mit Ihrer American Express-Karte zu kaufen, sollten Sie zuerst American Express kontaktieren und eine offene Abrechnungsvereinbarung mit Linden Lab autorisieren. Anschließend müssten Sie problemlos in der Lage sein, Ihre American Express-Karte für den Kauf von Land oder L$ zu verwenden. Warum wurde mir eine zusätzliche Transaktionsgebühr in Rechnung gestellt? Wenn Zahlungen in einer anderen Währung abgewickelt werden als der Stammwährung der verwendeten Zahlungsart, berechnet Ihre Bank u. U. eine „Gebühr für Auslandstransaktionen“. Diese Gebühr wird nicht von Linden Lab erhoben oder eingezogen und wir sind nicht in der Lage, sie zu stornieren. Wenn Sie in den USA ansässig sind und Ihre Kreditkarte mit einer Gebühr für Auslandstransaktionen belastet wird, sollten Sie unter https://secondlife.com/account/billing.php Ihre aktuelle Zahlungsart löschen und erneut eingeben. Auf diese Weise lassen sich Gebühren für Auslandstransaktionen in den meisten Fällen vermeiden. Wenn nicht, wenden Sie sich an Ihr Finanzinstitut. Probleme mit Prepaid- und Geschenkkarten Versuche, eine Zahlungsart hinzuzufügen, schlagen fehl, wenn der Kartentyp nicht unterstützt wird. Gegenwärtig sind die meisten Prepaid-Karten mit unserem System nicht kompatibel, auch wenn sie das VISA-/AMEX-/Mastercard-Logo tragen. Hierzu zählen im Einzelhandel erworbene Karten, wiederaufladbare Kreditkarten und von Banken ausgestellte Scheckkarten. Wenn ich versuche, mit Kreditkarte oder über PayPal zu zahlen, erhalte ich eine Fehlermeldung, dass die gewählte Zahlungsart nicht für die Transaktion verwendet werden kann, und ich werde aufgefordert L$ zu kaufen und es erneut zu versuchen. Falls Sie eine Fehlermeldung erhalten, wenn Sie versuchen, mit Ihrer Kreditkarte oder PayPal einen Marktplatz-Kauf zu tätigen, verwenden Sie als Zahlungsmethode stattdessen bitte Linden-Dollar (L$). So kaufen Sie weitere Linden-Dollar, um Ihre Transaktion abzuschließen: Klicken Sie im oberen rechten Bereich der Seite auf L$ kaufen. Geben Sie in das Feld „L$“ den Betrag in Linden-Dollar ein, der zum Tätigen des Kaufs erforderlich ist. Klicken Sie auf Bestellung aufgeben. Kehren Sie zum Marktplatz zurück und nehmen Sie die Transaktion mit Linden-Dollar vor.
  3. Hello my best friends account has been cancel so is her marketplace page. Fenia Nirvana I am going to write to you what she is telling me about this problem. She has send many tickets to ask why but LL is closing the tickets without replying to her. She try to call them but all she got is a voice recording saying send a ticket. She had never got money outside sl from this account of hers. Therefore, she had not activate Tilia. Yes she has another account so she can have another MP page with other kind of items. When she panic she try to send her real life papers that ticket is still open because they ask her to send more papers. We wrote to that ticket again why what did she did wrong and how can she fix it but nothing. At least not yet. What are the reasons that LL could cancel your account? Except sending tickets and trying calling them –she is a free member – what other ways are there, if they are, to try to contact them and get a reply? Can they cancel your account forever without saying to you why? How long does it take to get your account back? Why LL are closing her tickets without saying anything? I hope its not a big trouble asking help on all this questions in our attempt to understand what have happen. She send tickets with her other account but she does not get any reply either. She ask of something else she got a reply but the tickets regarding her other account are been left with no reply. Her shop was selling hallowing outfits and avatars so you can imagine her sock when her shop 2 days now is closed and it’s the only time of the year she is earning money from there. One last thing is could it be a cancel reason that she earn lots of money to that account and she did not had Tilia active? Thanks for your time to read this post and even more thanks for those that will try to help out by replying. Hugs
  4. I planned on using alts to make characters for screen shots and just for fun. I read on the forum and wiki that you could have 5 free accounts and pay 10$ for any more. But after coming back after a few months I read the terms of service and some other stuff. There was no mention on a limit. Did it change? I know it was an old rule that was only inforced if there was a problem. But I'm worried about doing that because of my anxiety issues. Can anyone help me out? Should I just contact Linden labs?
  5. I was about to buy some lindens, when I forgot If i updated my credit card address. I hit the back button on my phone to cancel it without thinking if there was a better way. Now my buying limit says that I've purchased some but I have none. What happened? Is it supposed to do that? I'm more confused than upset. I sent a ticket to support, but I'm curious if anyone knows anything. Order I'd 76026724
  6. I was going to buy some lindens, but I realised I didn't remember if I updated my address on my card after I moved so I hit the back botton. when i checked my account later my buying limet was down. is this normal? i will provide any info needed. thank you. The order Id is $ 76026724 I have contacted support so hopefully they can help.
  7. I need to come back with my old account from hold status. How is possible?
  8. Rand Linden

    Premium membership

    Benefits of premium membership Upgrading to a premium account Linden Homes Linden dollar rewards Sign-up bonus Weekly Linden dollar rewards (stipend) Stipends for old accounts Premium virtual goods (gifts) How to get your premium virtual good Object permissions on premium virtual goods How to get help for premium virtual goods Frequently asked questions I didn't receive the previous virtual good, and the kiosk only provides the most recent one. Can I get the one I missed? Can I take multiple copies of a good from the kiosk? I accidentally deleted my premium virtual good. Can I get it back? Premium sandboxes Other premium benefits Live chat support Right to own land in popular mainland areas Immediate access to adult-only areas Increased number of group memberships Preferred access to highly populated regions Downgrading or canceling your premium membership Downgrading from premium to a basic membership Canceling your account You may still be charged for land In other languages: Deutsch Español Français Italiano Português Русский 日本語 Benefits of premium membership Premium membership provides the following benefits: Your own private Linden Home Linden dollar rewards Exclusive virtual goods Premium-only sandboxes Live chat support The right to own mainland parcels in popular areas Immediate access to adult-only areas Maximum number of group memberships increased from 42 to 70 Preferred access to highly populated regions, utilizing increased region capacity Access to premium-only events and experiences Voice morphing Cap on missed instant messages increased from 15 to 80 L$ transaction history increased from 32 days to 90 days Upgrading to a premium account To upgrade from basic to premium membership: Log into the Second Life website. On the left side of the screen, click Premium Membership. The Change Membership Plan screen opens, displaying a chart of Membership plans and prices. Select Premium (choose from Monthly, Quarterly, or Annual billing options). Click Save Changes. Your new plan becomes effective at your next billing date. Note: As a Premium member, you get a one-time bonus of L$1000 and receive a weekly stipend of $L300 and a 1024 square meter premium tier bonus. You may only receive the L$1000 upgrade bonus once per account. Linden Homes Linden Homes are ready-to-move-in homes that belong to a themed community and are available only to premium account members. Note: Linden Homes are available only to Residents at least 18 years old. For more information on Linden Homes, see Overview of Linden Homes. Linden dollar rewards As a premium member, you get a sign-up bonus and a weekly stipend of Linden dollars. Sign-up bonus When you register for a premium account, you get a sign-up bonus of L$1,000, deposited directly into your Second Life account once your premium membership has been active for 45 consecutive days. Weekly Linden dollar rewards (stipend) As a premium member, you receive a weekly stipend of $L300, whether you log in or not. Stipends are paid every week on Tuesdays. Payments are based on information gathered from the database as of the preceding Monday. For example: If you create a premium account on Monday, April 14, you will receive your first stipend on Tuesday, April 15. If you create a premium account on Tuesday, April 15, you will receive your first stipend on Tuesday, April 22. Note: Stipend payments may appear late in the day on Tuesdays or possibly not until Wednesday. Stipends for old accounts The stipend amount for older accounts depends on what type of account you have and its age. Premium accounts created or upgraded from basic: On or after November 1, 2006 receive L$300 per week. Between July 21, 2006 and November 1, 2006 receive L$400 per week. Before July 21, 2006 receive L$500 per week. Certain old basic accounts get a stipend; basic accounts created Before May 29, 2006 receive a stipend of L$50 per week, if they log in that week. After May 29, 2006 do not receive a weekly stipend. Premium virtual goods (gifts) As a premium member, you periodically get an premium virtual good as a benefit. The premium virtual goods are designed by Residents commissioned by Linden Lab. How to get your premium virtual good To get your premium virtual good, go to one of the inworld vending kiosks listed in the Second Life Destination Guide: http://secondlife.com/destinations/premium/gifts. If you are logged in to the website, go to https://secondlife.com/destinations/premium/gifts instead. To use one of the kiosks: Right-click the kiosk. Choose Buy. (You won't be charged—the item is free for premium account holders.) The item is transferred to your inventory. The inworld vending kiosks only provide the latest premium virtual good. You cannot get older ones. Object permissions on premium virtual goods Premium virtual goods are no modify, no transfer, copy, meaning you can make copies but cannot modify or transfer the items. For general information on object permissions, see Object permissions. How to get help for premium virtual goods Premium virtual goods are commissioned by Linden Lab and designed by Residents. Please do not contact the creator for support. Each premium virtual good comes with an FAQ notecard to help you get started and answer common questions. If you still have an unanswered question, email premium_feedback@lindenlab.com. We will update the notecard as needed, but cannot provide individual responses. Frequently asked questions I didn't receive the previous virtual good, and the kiosk only provides the most recent one. Can I get the one I missed? No, the premium gift vending kiosks only provide the current premium virtual goods. Can I take multiple copies of a good from the kiosk? Yes! As a premium member, you can take as many copies of the premium virtual good as you like. I accidentially deleted my premium virtual good. Can I get it back? Yes. As long as the next premium virtual good has not been distributed, you can get it from an inworld kiosk. Premium sandboxes A sandbox is an area put aside for building practice. Much like real sandboxes and conceptual sandbox games, these are spaces of creativity and chaos. For more information on sandboxes, see Building tips. Several sandboxes exist for specific purposes—such as the Weapons Testing Sandbox—but the majority are simply for regular building. Signs within each sandbox area make it clear what kind of activities are allowed there. Sandboxes usually have auto-return enabled to clean themselves several times a day; look for auto-clean information before building, so you aren't caught by surprise. Since sandboxes are experimental, they may also be unstable—be sure to take regular inventory backups of anything that's important. Premium sandboxes are accessible only to Residents with premium membership. Each sandbox is made up of four regions. Generally, there is one sandbox per Linden Home continent. Find the premium sandboxes through the Second Life Destination Guide: http://secondlife.com/destinations/premium/sandboxes. Other premium benefits Premium membership provides additional benefits: Live chat support Residents with premium accounts may initiate a live chat for support issues via the support portal. Basic accounts do not qualify for this kind of support. Right to own land in popular mainland areas Residents with a premium account can buy mainland parcels and need to pay a monthly tier when their land exceeds 1024m². For more information, see Land Use Fees. The mainland is the largest connected land-mass in Second Life, consisting of hundreds of regions connected to one another with roads, railroads and open oceans. Being a premium member is a prerequisite for owning mainland parcels. Immediate access to adult-only areas Linden homes and some adult areas are accessible only to those 18 years and older. If you are 18 years or older when you sign-up for a premium membership you will automatically have access to these areas. For more information, see Age-restricted content and Accessing Adult land and content. Increased number of group memberships Residents with a premium account may be a member of up to 70 groups at a time. Basic accounts may only join up to 42 groups. Preferred access to highly populated regions Regions in Second Life have a bonus capacity to allow region owners, estate managers, and Residents with Premium accounts to enter an otherwise full Region. The default limit on the number of avatars allowed in a region is as follows: Full Regions support an extra 10% (100 to 110) Homesteads support an extra 25% (20 to 25) Open Spaces support an extra 20% (10 to 12) For full details on access to bonus region capacity, see Improved Region Capacity and Access on the Second Life Blog. Downgrading or canceling your premium membership Downgrading from premium to a basic membership To downgrade your premium or Concierge account to basic, follow these steps: Log into the Second Life website. On the left side of the screen, select Premium Membership. The Change Membership Plan screen opens, displaying a chart of Membership plans and prices. Select Basic Account. Click Save Changes. Your new plan becomes effective at your next billing date. Warning: If you downgrade to a basic account, you will lose all the land you own, and you will no longer have access to your weekly Linden dollar stipend or live chat support. Make sure to sell all your land before you downgrade! You may also wish to check your group land contributions and make arrangements to keep your group's land holdings in good standing. Note: If you are a member of more than 42 groups, you will not lose any group memberships when you downgrade. However, you may not join any new groups with a basic account until you reduce your group memberships to fewer than 42. Canceling your account When you cancel your account, it is deactivated and you will lose access to it at your next billing review date. If you're thinking about canceling your account entirely, consider leaving it active with a basic membership, which costs nothing to maintain. If at some point in the future you should choose to revisit Second Life, your avatar and your inventory will be here waiting for you. You can cancel your account by going to the Delete Account page after logging in with your Second Life username and password. This link is also accessible through the Account section on the left of your Dashboard. Once logged in, select the reason why you have chosen to delete your account and then find the Cancel Account button at the bottom of the page. Your account will remain open until your billing review date, as account maintenance fees are paid in advance. Tip: If you want to keep your name, avatar, and inventory for possible future use but don't want to pay the reactivation fee, you can downgrade to a free basic account instead of canceling your account altogether. You may still be charged for land If you cancel or downgrade your account from premium, you may still be charged for your current month's land holdings. As stated on the Land Pricing & Use Fees page: Thus you are always charged for your premium membership and the maximum amount land you owned during the current billing cycle, regardless of whether you cancelled your account before the end of the month. Note: When you cancel your account, it remains active until the end of your payment period. You may still log in and use Second Life during this time. For instance, if you buy a yearly Second Life membership and cancel it the next day, you are still be treated as a premium member for the next year!
  9. My Account Your account is currently on hold. You will be redirected to submit a support case in 30 seconds. If you would like to sign in with a different Second Life account, please click Logout. support ticket : Re: [#1375893] Hello *****, Thank you for contacting Second Life Support, and thank you for your patience. Our records indicate that this account has had Premium Membership fees past due for greater than 90 days. Consequently, this account has been disabled. As such, you have been enabled to log in to secondlife.com and pay your balance due with a credit card, PayPal, or Skrill account before your account will be fully enabled for "in world" use. Please note that past due accounts are not allowed to use the LindeX to exchange L$ for US$. You can find your current method of payment information and the ability to update it here: http://secondlife.com/my/account/billing.php For more information about the Second Life billing policy, please visit our Knowledge Base: https://community.secondlife.com/t5/English-Knowledge-Base/Billing/ta-p/700037 If you have any other questions or concerns, please don't hesitate to let us know! Best Wishes, Ellie Linden what is going on ??? anyone have idea ?!!
  10. Hello guys, thanks for taking the time to read me. I am looking for a place that I can upload many pictures totally free and my group members can view them and vote for them. I want to give them the choice to vote for what fabric they like the most and tell me if they need a fabric to be made. I buy full perm clothes and make fabrics and logos on them. I want the place to be easy to create an account without asking real life info and to be free and I can upload many pictures easy. Most of my group members told me they hate using facebook for that so I am looking to find a new place for it. One member told me about wiply but I am trying to create an account for days now and I cannot , I ask help but their help system sucks (it does not accept my email no matter what I do and their reply was: In your case, simply you nt have registered yet in our social engine, so it can't recognize you. …….wtf does that help me know what to do lol ?????!! Never the less I want a place that is easy to create a sl account not difficult to make an account. Hope you can help me ( too many web places just for sl have closed so I want something new)
  11. Bea Linden

    Account balance

    US dollar balance Ways to use your US dollar balance Pay for Second Life expenses Process credit (withdrawal) Wire transfers Sending money to Linden Lab Receiving money from Linden Lab In other languages: Deutsch Español Français Italiano Português Pусский Türkçe 日本語 US dollar balance Note: As of August 1, 2019, your US dollar balance is managed by Tilia, a subsidiary of Linden Lab. For additional details about Tilia and how it interacts with your Second Life account, please see the Tilia FAQ. All Second Life® accounts have both a Linden dollar balance and a US dollar balance. You can see both balances in the Linden Dollar Summary and Tilia Account Summary on your Account page at secondlife.com. When you have a new Second Life account, your US dollar balance is $0. You can increase your US dollar balance by selling L$ on the LindeX. The L$ can be used to make purchases inworld or on the Second Life Marketplace; the US$ can be used for other purposes related to your account. Using your US dollar balance You can put your US dollar balance to work in several ways, explained below. Pay for Second Life expenses When you pay your premium membership fee, land use fees, private estate fees, buy Linden dollars or buy a Private Region, Linden Lab charges your US dollar balance. If your US dollar balance does not cover your expenses, all available US$ credit is applied to the fee. Then we charge the remainder via your preferred payment method. (Bill the full amount to your payment method by clicking "DON'T USE" next to your USD balance.) If you make enough Linden dollars, you can sell them on the LindeX to increase your US dollar balance. Some Residents' premium accounts pay for themselves! Process credit (withdrawal) Update: As of June 6, 2016, Turkish Second Life Residents are unable to use PayPal to process credit on their US dollar balances. It is, however, still possible for Turkish Residents to make purchases or to process credit using Skrill. For more information about PayPal's suspension of operations in Turkey, please visit PayPal's website (in Turkish). Net proceeds from your sales of Linden Dollars remain as credit on your Second Life account, and this credit is automatically applied to your account fees as described above. If you do not wish to apply your Linden Dollar sales proceeds to your fees, you may withdraw this portion of your account credit through a real-world credit process. (See Process Credit) Note that you may only process credit due to net proceeds from sales of Linden Dollars. Purchases of account credits and credits due to gift codes or other promotional account credits are nonrefundable, and may not be processed as a payment to you. You must be in full compliance with our Terms of Service to receive any payment through the credit payment process. This includes, without limitation, the requirement to have accurate and complete registration information, including verifiable billing information. Under certain circumstances, Linden Lab may request additional information from you before processing a request. If provided in a timely manner, this extra step should not significantly delay processing times. Additionally, you must be in compliance with Tilia's Terms of Service and provide Tilia with adequate documentation for ID verification in order to process credit. Tilia is a subsidiary of Linden Lab that offers certain financial services to the Second Life community and helps Second Life comply with U.S. laws and regulations. For additional information about Tilia and the documentation required for ID verification, please see the Tilia FAQ. The following table provides an estimate for when you should receive your USD in your account based on the day of the week you submit your request. You should expect to see the USD in your account on or before the date listed. For most requests, you should receive payment to your PayPal or Skrill account within two business days. However, for a minority of requests, this process may take five business days. Business holidays in the US will extend the two or five business day window by one day. Requested Day Two Business Days later Five Business Days Later Monday Wednesday Following Monday Tuesday Thursday Following Tuesday Wednesday Friday Following Wednesday Thursday Following Monday Following Thursday Friday Following Tuesday Following Friday Saturday Following Wednesday Following Monday (Eight calendar days later) Sunday Following Wednesday Following Monday (Seven calendar days later) How can I withdraw USD credit from my account balance? You may choose to credit your US dollar balance to a PayPal or Skrill account. This is known as a process-credit request, because you are requesting to process credit from the Second Life system to your real-world account. Depending on which option you choose, you may be subject to fees and minimum withdrawal amounts. How do I select a payout method? When you request to process a credit from Second Life to your real-world account using the new system, you will be required to choose a payout method. To place a process-credit request to PayPal, you will need to select your PayPal email address from the request form. The form lists the PayPal account(s) you currently have on file at secondlife.com, as well as the PayPal account that you used for process-credit requests (if you have made previous requests in the old process-credit system). To place a process-credit request to Skrill, you need to select your Skrill email address from the request form. The form lists the Skrill account(s) you currently have on file at secondlife.com, as well as the Skrill accounts that you used for process-credit requests (if you have made previous requests in the older process-credit system). Choose one of the existing accounts, or add a new PayPal/Skrill account as a payment method in the Change Payment Method window: Note: If you change your payout method, we may require additional information to verify your identity before we process the request. This verification is for your security. Can I send funds to someone else's PayPal or Skrill account? Process-credit requests must be sent to a PayPal or Skrill account that you control. They are not meant to be used to pay someone else. Is there a minimum or maximum amount? The minimum process-credit amount allowed is $10, plus any fees. The maximum amount per transaction is $9,999 minus fees. If necessary, you can process a larger amount over multiple smaller transactions. If you are permanently closing your account, you may request a withdrawal of the full US dollar balance, even if it is less than $10. This is the only circumstance where the $10 minimum does not apply. To begin this process, please contact Support for assistance. How much does it cost to process credits? There is a fee per process-credit transaction. Fees are subtracted from the amount you enter in the form, so you will receive less than that amount in your PayPal or Skrill account. You can view the relevant fee amounts on the Transaction Fees and Payment Priority page. How long does it take to process credits? For processing a credit to a Paypal or Skrill account, requests generally take up to five business days (Monday-Friday, not including U.S. holidays) to be completed. We always strive for quick turnaround; however, holidays and the volume of transactions may affect processing times. Also, in the event that Linden Lab requires additional information from a Resident, the processing time will depend on the timely submission of the information by the Resident. How can I check on my previous and pending requests? To view a full history of your process credit transactions, see the Process Credit History page. Any recent requests that have yet to be sent to PayPal or Skrill will say "processing" next to the timestamp. If the request looks to have been completed, but you haven't received funds in your PayPal or Skrill account, please contact Support for assistance. How can I cancel a process-credit request? You might have entered the wrong amount or the wrong PayPal/Skrill account information when requesting a credit. If you think you've made a mistake, check your Process Credit History and then contact Support for assistance. You'll need to tell us which request is to be canceled (use the date/time and the amount to identify it). Please notify us as soon as you can, so that we can reverse the request and restore the funds to your account balance. Afterward, you may request the withdrawal again, or you may use the funds to pay Second Life account fees. Wire transfers Sending money to Linden Lab Linden Lab is not currently able to accept payment from your bank via wire transfer. Please pay for balances through credit card, Paypal, or Skrill. Receiving money from Linden Lab Linden Lab is not currently able to support payment to your bank via wire transfer. If you wish to credit your USD balance to an external account, please do so through Paypal or Skrill.
  12. Jeremy Linden

    Billing

    Overview Why provide billing information? Second Life billing policies Premium membership Land use fees Private region fees Auctions Region rental Linden dollar exchange How to view or change your billing information Adding a new payment method Associating payment methods with payment types Changing stored payment information VAT and changing your billing country Accepted currencies and payment methods PayPal Skrill Understanding Transaction History Understanding Account History LindeX Land fees Billing for land holdings Private Regions Mainland holdings Preventing common billing problems General Credit cards PayPal Using PayPal How to setup payment with PayPal Contacting Linden Lab billing support Common issues and frequently asked questions I can't update my payment information I'm having trouble paying—what's going to happen? I paid US$ for something, but it's not showing up yet I get a "Not Authorized" message when entering billing information Why was I charged $1.00 on my credit card? Issues with American Express Why was I billed an additional transaction fee? Issues with prepaid and gift cards I receive an error message when I try to make a Marketplace puchase using my Credit Card or PayPal account In other languages: Deutsch Español Français Italiano 日本语 Português Русский Türkçe Overview Why provide billing information? Although a basic account gives you full access to Second Life and does not require a credit card or PayPal account, if you add a credit card or a verified PayPal account you can: Get a premium level account. Own land. Buy or sell Linden dollars. Second Life billing policies Read the full Second Life Billing Policies, also linked to from the Terms of Service. Linden Lab® will bill your account only under very specific circumstances. All charges are deducted from your U.S. Dollars (USD) balance first, and then from your credit card or PayPal account if your USD balance is insufficient. Premium membership Premium account holders are charged according to the payment plan they have selected. Depending on the plan, charges may occur monthly, quarterly, or yearly. See your Account Summary to find out your current billing rate. To change your billing rate, see the Upgrade/Downgrade Membership page. Land use fees The land use fee (also known as tier) is a variable monthly charge that increases with the amount of land you own in Second Life. For more information about land use fees, see the Land Pricing & Use Fees page. Land use fees are separate from private region fees. Private region fees In addition to the initial charge to buy a private region, owners of private regions pay a monthly fee to Linden Lab. Private region fees are charged directly to your credit card or PayPal account, and are separate from other land use fees. See Buying private Regions for a comparison of private region fees. Note: Private Region fees exclude VAT. Visit the Land Portal for more information about land types and pricing, including access to the Land Store and Auction site. There are fees for certain region changes, such as renaming, moving, or converting to a different region type; see Managing Private Regions for details. Auctions Some land auctions are denominated in U.S. Dollars. Winning an auction incurs a one-time payment, but can cause an increase in your monthly Land Use Fees if the additional land moves you to the next Land Tier. For more information about land auctions in Second Life, see the Auction FAQ. Region rental It is possible to rent an entire Region for a short period of time. The cost of renting a Region is L$4000 per day, paid in full on the first day of the rental. Note that this price is listed in Linden dollars (L$) instead of U.S. dollars. For more information on Region rental, visit the Land Portal. Linden dollar exchange All Residents have the option of trading U.S. Dollars for Linden Dollars (L$) on the Linden Dollar Exchange (LindeX). LindeX charges are generated on a per-transaction basis; you will only be charged if and when you decide to make an exchange. You may also purchase Linden Dollars inworld by clicking the Buy L$ button next to your inworld Linden Dollar balance. For additional information on LindeX transaction fees, see the LindeX: Fees page. Some credit card issuers charge a small fee if the payment settles in a currency that is not native to the card. If you're in the United States and are being charged a foreign transaction fee with your current credit card, try deleting and re-entering your payment method. This should resolve your foreign transaction fees; if it does not, consult your financial institution for details on their schedule of fees. Warning: If you find any suspicious or unexpected charges on your credit card or PayPal statement that appear to be from Linden Lab, gather all available information and open a billing support case for investigation. How to view or change your billing information To view your billing information, see the Billing Information page on the Second Life website. Note: For security reasons, you can only view the type of card affiliated with your account and the last four digits of the card number. You cannot view the full number. On the Billing Information page, you can view your current Linden dollar (L$) and US dollar balances, view and add US dollar payment methods for your account, and set which payment methods will be used for different types of purchases. Adding a new payment method To add a credit card, PayPal, or Skrill account to your Second Life account, click Add a Credit Card, Add a PayPal account, or Add a Skrill account. Follow the on-screen instructions to set up a billing agreement with PayPal or Skrill, or fill in your credit card information accordingly. Once you have added a payment method, it is saved for your account and you can associate it with various types of payments. See the next section for more information. You can also add a new payment method during a transaction, when selecting a payment method. If you add a credit card, PayPal account, or Skrill account in this way, it is automatically associated with the type of payment being made. Associating payment methods with payment types You may specify which payment method you would like to use for each of the following payment types: Buying L$ in the Viewer Buying L$ on the web Buying land, Premium fees, recurring fees To associate a payment method, go to the Other Payment Methods section of the Billing Information page and click Change next to the payment method you would like to use, then check boxes next to your desired payment types on the provided list. You may remove this association at any time by clicking Change next to the payment method, then un-checking the boxes next to the associated payment types. You can also change an associated payment method during a transaction by choosing a different payment method or adding a new payment method for that transaction. Changing stored payment information To change stored information about one of your payment methods, you must delete that payment method and re-enter it. You may delete a stored payment method by clicking Remove next to that payment method on the Billing Information page. VAT and changing your billing country Your selected country determines the payment methods available to you. Normally, you should not need to change your billing country, but you may need to update it if you are travelling or have moved to a new location. You can change your billing country by clicking the Change button next to your country's name on the Billing Information page. If your billing country is a member of the European Union, you may be subject to the collection of value added tax (VAT). If you are a business and are reselling, or adding value to Second Life before providing it to a consumer, you are eligible to provide your EU-issued VAT ID number in order to be excluded from the collection of VAT. If you see "Subject to VAT" under your billing country's name on the Billing Information page, you can add your exception by clicking Add VAT Exception and providing your ID. For more information, see VAT frequently asked questions Processing credit on your US Dollar balance You may request that some or all of your US Dollar balance be credited to a PayPal or Skrill account by performing a process-credit request. Please see the corresponding section of the Account balance article for full details. Accepted currencies and payment methods You may use the following payment methods with Second Life: Visa American Express MasterCard Delta Online (non-U.S. Residents only) JCB Diners Club Discover (U.S. Residents only) Visa Electron (non-U.S. Residents only) PayPal Skrill The currencies accepted for payment include: CAD, AUD, JPY, EUR, GBP for non-U.S. Residents, and USD for U.S. Residents Note: If you have had a payment method on file since before December 7, 2011, you may need to remove and re-add that payment method before making payments in non-USD currencies. PayPal To use your PayPal balance when making transactions with Second Life, it must be in USD. You can convert your balance to USD at paypal.com (PayPal may impose exchange fees). Skrill Skrill offers a variety of payment options including Visa, Mastercard, and American Express, along with over 100 local payment options listed on their Payment Options page. For a complete list of currencies accepted by Skrill, visit their official website and view the page on Fees and Availability. Understanding Transaction History You can view your transaction history in two places from your account page on the Second Life website: Account > L$ Transaction History Displays your Linden Dollar (L$) transactions for the selected date range (up to 32 days with a basic account, or 90 days with a premium subscription). You can also download the data in XLS (Excel) and XML format. Linden Exchange > Manage > LindeX Order History Displays: Your Linden dollar and US dollar account balances. Your remaining Lindex™ trading limits for the next 24 hours and 30 days. Your remaining account billing limits for the next 24 hours and 30 days. Your LindeX™ Exchange Transaction History, including both closed and open (unexecuted limit buy or sell) orders. Understanding Account History Choose Account > Account History/Statements from the sidebar on your Second Life account page to access your account history. This page shows all your account transactions for the previous 45 days that involve real-world currency. LindeX For purchases of Linden dollars on the LindeX, you will see two entries: one corresponding to the L$ buy, and one corresponding to the transaction payment. So, for example, this is correct: Time Confirmation ID Note Amount Ending Balance 08/17/2010 08:41:22 102230685019 Customer Payment ($7.75) $23.23 08/17/2010 08:41:22 - LindeX Currency Buy $7.75 $30.94 Because of timing issues these may appear in the opposite order. So, for example, this is also correct: Time Confirmation ID Note Amount Ending Balance 08/17/2010 08:41:22 - LindeX Currency Buy $7.75 $30.94 08/17/2010 08:41:22 102230685019 Customer Payment ($7.75) $23.23 Land fees When you purchase land, pay land maintenance fees, or premium membership fees, you will see three entries: One entry for the payment One entry for the purchase One entry for the VAT charge (if applicable). Time Confirmation ID Note Amount Ending Balance 09/09/2010 09:42:18 - My New Land (Estate: My New Land) $1,029.00 $0.00 09/09/2010 09:42:18 - VAT charge for United Kingdom at 17.50% $180.07 ($1,029.00) 09/09/2010 09:42:18 102234890171 Payment of 814.49 GBP, Visa ending with 1038 ($1,209.07) ($1,209.07) Again, the entries can appear in any order, so the far right column can look different in each case. Billing for land holdings Private Regions As with all US$ transactions, Private Region (island) setup fees first bill against any US$ credit in your account and then against the payment method you have associated with buying land. If you are using PayPal, you may need to adjust your monthly billing allowance. See the next section for instructions. If you use a credit card, you may need to notify your credit card provider of the upcoming purchase. See Account balance for details. Mainland holdings On the mainland, billing is based on peak usage for the prior 30 days. As stated on the Land Use Fees page: Once the peak usage has been billed, your peak usage is reset to the current amount of land you own or have donated to a group. All land owned or donated during the prior 30 days is counted regardless of the amount of time for which it was held. Account fees, which are separate from mainland billing, are based on the user's signup date and are paid in advance. Preventing common billing problems Below are some common causes of billing problems and steps to prevent them. General Make sure that you have payment information on file when attempting to make a purchase. Transactions with Linden Lab require you to specify a form of payment to charge when you make purchases or payments. Credit cards Here are some common reasons for credit card failure: You entered the credit card number incorrectly. You did not enter the billing address or entered it incorrectly. It should be the same address that appears on your bill. You did not enter the name on the card or entered differently from how it appears on the card. Billing Information page. The credit card is not in the list of accepted payment methods (see above) You did not enter the CVV (3 digits on the back, or 4 digits on the front for AmEx) or entered it incorrectly. The card is expired, or the expiration date was entered incorrectly. There are no funds available on the credit card to validate it. We send a US$1.00 authorization to ensure that a credit card is valid. This is not a billing, but the card must have at least US$1.00 available on it to pass validation. Your monthly payment limit is reached, and/or your bank is not authorizing any more transactions. The issuing bank has not pre-approved transactions with Linden Research, Inc. Contact the issuing bank to resolve the problem. If you are outside the US, your card may not be set up for international/overseas transactions (this is very common with Visa Electron). If none of the above applies, contact your credit card provider to determine the cause. You may also contact Linden Lab Billing Support. PayPal Often the initial agreement can't be set up due to an unverified PayPal account. To use your PayPal account with Linden Lab, it must be verified and be capable of making instant transfers. Linden Lab does not accept e-check (bank account) payments through PayPal because they cannot be processed quickly enough to match the instant delivery of virtual goods and services. Therefore, we require that you have a credit card on file with PayPal as a backup payment source, OR that you pay with your PayPal balance in USD. Without a sufficient USD balance in your PayPal account, you will not be able to use it with only a bank account. Be aware of your monthly limits. By default, your monthly spending limit with PayPal is set to US$250.00. You can easily raise or lower that limit. See Using PayPal for more information. Using PayPal How to set up payment with PayPal Follow these steps: Log in to your PayPal account. Click the Gear Icon. Click the Payments tab. Click Manage automatic payments. In the Automatic payments section, if you have any existing billing agreements with Linden Research, select and cancel them. Click the Account tab. Update your information where needed (your PayPal agreement may silently fail if your Second Life account lacks a billing address and email). Then create the PayPal agreement with Linden Lab. You must have funds available in your Preferred funding source (PayPal balance) for any purchase to go through. If you do not have enough funds in your Preferred source, the remaining balance will be drawn from your Backup funding source (bank account or credit card). Note: Regarding PayPal passwords and security: The page where you log into PayPal is a PayPal page. We do not receive this information; PayPal does. Contacting Linden Lab billing support If you have a non-technical issue related to billing concerns, you can call the Linden Lab billing team at the following numbers: US/Canada (toll free): 800-294-1067 Long distance (not toll free): 703-286-6277 Our Billing team is available from 6:00 AM to 3:00 PM PST, Monday through Friday. Common issues and frequently asked questions I can't update my payment information If your payment methods are not updating properly, it often has something to do with the bank or card issuer. Some credit card companies will automatically decline or hold for review international charges (or "online gaming" charges) as a safeguard against fraud. If you are located in the U.S., delete and re-enter your payment method. This will make it go through the domestic processor, which reduces the chances of your financial institution putting a hold on the transaction. Important: Credit and debit cards require up to 30 minutes to update in our system. Even if you receive the message “your payment information has been successfully updated,” you must still wait up to 30 minutes before attempting purchases. If you're having trouble getting a payment method to update: If you have waited at least 30 minutes and have attempted several transactions that failed or information is still pending update, delete and re-enter your billing information or try an alternate method of payment (credit or debit card). To do this: Go to Your Dashboard. Click Account. Click Billing Information. Update your billing information then click Submit. If the update is sucessful, you will see the message "Your information has been successfully updated". Wait 30 minutes to get approval from your payment processor. After the second attempt, if transactions are still failing or information is still pending update, contact your credit or debit card issuer: Ask to speak directly to the risk and security department. Explain that you wish to authorize your card for charges from Linden Research and Second Life. While on the phone, clear and re-enter your billing information. The bank or card issuer should then see (and approve) a $1 verification charge; which will be refunded. If you are still unable to complete a transaction after following the above steps, contact Linden Lab billing support as explained above. I'm having trouble paying—what's going to happen? If we are not able to bill your account for the balance due, we put your account on hold for 30 days. During that period, you can go to your account page and update your credit card information and manually push the charge through to immediately reactivate your account. If you owe a balance for more than 30 continuous days, your account will be placed in delinquency status: you can still access secondlife.com to clear the balance, but you will not be able to access your inworld accounts while delinquent. For more information, see Delinquency policy. At any time, you can convert your account status to basic membership to keep it available to you at no charge. Please note that if you owned land, those charges are billed in arrears, so there may be one more payment due before fees cease to be incurred. You must clear all charges for land owned and land tier donations to avoid additional fees. I paid US$ for something, but it's not showing up yet There are a few things related to Second Life that you need to pay for using US$. These things include: Premium account Land use tier When you've bought these items, you should be able to use them immediately. When something like your land fees are due, the charge is applied to your account. It may show as a negative balance until the next day, because the system hasn't processed it yet. In most cases, the charge is applied overnight in the form of payment on file. If you're having problems that seem to indicate the system doesn't realize that you've paid for something, you should file a support ticket. I get a "Not Authorized" message when entering billing information The institution issuing the card you're trying to use has rejected the attempt to set up a payment agreement. You should contact the card's issuer to resolve this problem. Why was I charged $1.00 on my credit card? This is not an actual charge, but an authorization that we request from your credit card company. Once the authorization is received, which confirms the account is valid, we then rescind the authorization. At no time is the US$1.00 actually charged, though the authorization may appear on a credit card statement as such. The amount may show as "pending" or "authorized" for a few days, but then will drop off the account entirely. Issues with American Express If you're planning to purchase land or L$ through Linden Lab with an American Express card, you should first call American Express and authorize an open billing agreement with Linden Lab. Once American Express has enabled it, you should be able to use your American Express card to buy land or L$. Why was I billed an additional transaction fee? When payments are settled in a currency not native to your payment method, your bank may charge what is commonly called a "foreign transaction fee." This fee is not generated or collected by Linden Lab, and we can't control or cancel it. If you're in the United States and are being charged the foreign transaction fee on your current credit card, you should try deleting and re-entering your current payment method at https://secondlife.com/account/billing.php. This process should stop the foreign transaction fees in most cases; if they continue, you should contact your financial institution to learn the details of your personal situation. Issues with prepaid and gift cards A common cause of payment method failure is the use of unsupported card types. At this time, the majority of prepaid cards are not compatible with our system, even if they bear the VISA/AMEX/Mastercard logo. This includes cards purchased at retail stores, rechargeable credit cards, and bank-issued check cards. I receive the error message "This transaction cannot be completed with your chosen payment method, please purchase L$ and reattempt your purchase." when I try to make a puchase using my Credit Card or PayPal account If you receive an error message when attempting to use your credit card or PayPal to make a Marketplace purchase, please attempt to make the purchase using Linden dollars (L$) as the payment method. To purchase additional Linden dollars to complete your purchase: On the upper-right of the page, click Buy L$. In the Linden Dollars (L$) box, enter the amount of Linden Dollars necessary to complete your purchase. Click Place Order. Return to the Marketplace and check out using Linden dollars as your method of payment.
  13. I just made my account a Premium Membership a week ago and have decided not to play on this account and play on my main account, is it possible to have my premium account transferred to my main account? I paid for a year :(
  14. Hi, new here I have added my credit card for the billing information, it was added successfully one dollar was debited but when i continue try to buy L$ it says there has been some problem completing your request. Please Help
  15. Is there a name to the newly created premium linden home 2nd continent? Bellisseria Community would be the 1st premium home continent community. Hi5! and !
  16. Hello! How many stores are allowed to have one person in sl? and how many alts are allowed to have at all officially? Do I have the right to transfer the Linden to another person and/or my alt?
  17. Ok, happens that i've just deleted my account, but i changed my mind i want to be active again. May anyone help me?
  18. Jeremy Linden

    Verifying your email address

    Email verification After you create your Second Life account, you will receive an email requesting that you verify your email address for Second Life. Click the verification link in the email to verify your address. A verified email address is required in order to: Receive offline instant messages Receive offline friend requests Participate in land auctions Re-sending the verification email If you lose your verification email, or if you wait more than 24 hours before verifying your email address, you can request a new verification code. To request a new verification code: Visit your account summary on the Second Life website. You must log in using the name and password you have selected. Click Change Email Settings on the left side of the page to visit the Change Email Settings page. Next to Your current email address is:, click the Verify link. An email containing a new verification link is sent your your email address. Click the link in the verification email to verify your email address for Second Life.
  19. Does anyone know nif there is some type of timer for changing an email address on your account. I have a recently reactivated account and have been trying to change my email address for over a week now. I enter all the information, get the box to enter my PW and then the message that a verify request will be sent to the email address and it never comes...and yes i did check SPAM folder. It also seems as though I am not getting off lines as well so I am in some limbo state. There is no pull down in the support ticketing page for email problems so I seem kinda stuck, anybody encounter this before?
  20. Jeremy Linden

    Password and account information

    What to do if you forget your password What to do if you forget your Second Life username Retrieve your name from your welcome email Retrieve your name from the Second Life website How to change your password How to change your email address What to do if your account is compromised What to do if you forget your password If you know your username but have forgotten your password, go to the password recovery page. Enter your username and click Send Instructions to have instructions on how to create a new password sent to the email address connected to the account . You'll need to answer the security question you chose when creating your Second Life account. Be sure to check your junk mail/spam folder. If you can't recall the answer to your security question or no longer have access to the e-mail account you provided, just contact Customer Support, preferably by opening a support case. You'll be asked to verify your identity and, working together, we can reset your security question. We apologize in advance that support cannot retrieve passwords. Luckily, this won't be an issue once we reset your security question. What to do if you forget your Second Life username The username you created during registration is required to login to the Second Life® virtual world. If you forget your username, you can retrieve it: From your welcome email From the Second Life website Note: If you forgot which email address you used when you registered, you can find out on the Contact Information page. You must have either your username or email address to recover your account credentials. Retrieve your name from your welcome email You provided an email address to register your account. A welcome email containing the Second Life username you created was sent to this address. To locate the email: Log into your email account and search your archives for "second life". Look for an email with your username in the subject line: "Welcome to Second Life, YOUR NAME!" Retrieve your name from the Second Life website Warning: If you registered multiple Second Life accounts with the same email address, you will be able to retrieve the username of only your first account. This is a known system limitation. Before you ever have to use this form, write down your usernames somewhere you'll remember! If you have forgotten your username or password: Click Login on the Second Life website. Click Forgot your login information? Under Forgot Your Name? enter your email address. Click Forgot Account Name. Your Second Life name will be sent to you shortly. How to change your password You can change your password, along with other account-related information, on your account page. To view your account page, log in and select Account > Account Summary from the top left side of the page. Click Account > Change Password to change your password. Your Second Life account is linked with an email address of your choosing, which is where things like announcements from Linden Lab and offline instant messages (if you have those enabled) are delivered. How to change your email address You can easily change your email address on the Second Life website: Login to your Dashboard. On the left, click Account, then click Change Email Settings. Enter a new email address after Enter your new email address. Confirm your new email address by entering it again after Confirm your new email address. Click Save Changes under Confirm your new email address. Shortly afterwards, your old email address will also receive a "Second Life Email Changed" email to confirm that the change was done by you, the actual account holder. Tip: Keep your account safe! Don't give your password out, and make sure your web browser's address bar shows secondlife.com to prevent being phished. What to do if your account is compromised Your account may have been compromised if: You can't access your account. You suddenly notice a reduced available balance on the payment source you have on file. If this happens, contact us immediately! Here's what to do: Go to the Second Life Help page and log in if you can. If you can't access your account, use the Forgot your login information? link on the right to recover your username and reset your password. Then log in. On the Second Life Help page page, click Submit a a Support Case. Under Issue Type, select Account Issue. A second dropdown appears. Under Account Issue, select Account Compromised. Fill in the rest of the fields as directed. Click Submit. Check your email for your case number. Call our fraud number: 800-860-6990. Once you do this, Linden Lab will place your account on hold and investigate the relevant transactions. This may take a few days. Once we have concluded the investigation, we'll send you an email explaining our conclusion and the action we will take. Note that all transactions involving Linden dollars are subject to Linden Lab's Terms of Service. Tip: Even if you are able to log into your account, we recommend that you change your password immediately to something secure and unique. Changing your password regularly is one good way to protect the safety of your account. For information on how to change your password, see the How to change your password section of this article.
  21. occasionally (every 2 to 3 months), let me pay a little profit (around $ 100) on my pay pal account. I did that again last Thursday. Everything seemed fine, but on Friday I received a mail from linden support that I need to identify with passport and address. And that had to be done within 30 days, otherwise my account was blocked. At first I thought, that is scam, but when I logged in on the website, I saw that it is real. they had already created a ticket that I could respond to, I did that yesterday and uploaded passport and address. now I am waiting for an answer and that makes me completely restless. Is that new, that they ask for an identification? and why only if I want some money? I am really worried about this, have I done something wrong? do you know how long that can take before I get an answer? it is all about minimum amounts, so I do not understand this whole procedure below my current account statement, my limits and the transaction last Thursday There is a problem with your account · Your account does not have sufficent funds to request a payout. Your Current Limits Your current tier is: LindeX L$ Buy Limit (24 hr): LindeX L$ Buy Limit (30 days): LindeX L$ Sell Limit (24 hr): LindeX L$ Sell Limit (30 days): US$ Process Credit (24 hr): US$ Process Credit (30 days): Resident 1 US $0.00 of US $1999.00 used US $0.00 of US $1999.00 used US $0.00 of US $1999.00 used US $73.98 of US $1999.00 used US $0.00 of US $999.00 used US $74.00 of US $999.00 use Date / time Description Amount Ending Balance 2018-11-15 12:42:00 PayPal Process Credit net of fee. Payout request #1410706 $71.00 ($0.86) 2018-11-15 12:42:00 PayPal Process Credit processing fee. Payout request #1410706 $3.00 ($71.86) 2018-11-15 12:39:54 Currency Exchange - order #70493007 ($64.70) ($74.86) 2018-11-15 12:39:54 Currency Exchange - order #70573941 ($9.28) ($10.16)
  22. Eli Linden

    プレミアム会員

    他の言語 プレミアム会員の特典 プレミアムアカウントへのアップグレード リンデンホーム リンデンドルの報酬 お申し込みボーナス 毎週のリンデンドルの報酬(お小遣い) 旧アカウントのお小遣い プレミアム仮想グッズ(ギフト) プレミアム仮想グッズを手に入れる方法 プレミアム仮想グッズのオブジェクト権限 プレミアム仮想グッズのヘルプを見る方法 よくある質問(FAQ) 私は前回の仮想グッズを受け取りませんでしたが、キオスクでは最新の仮想グッズしか提供されていません。受け取らなかったグッズを手に入れることはできますか? キオスクからグッズの複数のコピーを手に入れることができますか? 間違ってプレミアム仮想グッズを削除してしまいました。回復することはできますか? プレミアム・サンドボックス その他のプレミアム特典 ライブチャット・サポート 人気のあるメインランドで土地を所有する権利 アダルト専用エリアへの即アクセス グループ会員数の増加 優先アクセス プレミアム会員のダウングレードまたは退会 プレミアム会員からベーシック会員へのダウングレード アカウントの退会 退会等に伴う土地使用料 プレミアム会員の特典 プレミアム会員には以下の特典があります。 自分専用のプライベートなリンデンホーム リンデンドルの報酬 プレミアム会員限定の仮想グッズ プレミアム会員限定のサンドボックス ライブチャット・サポート 人気のあるメインランドで区画を所有する権利 アダルト専用エリアへの即アクセス グループ会員数の増加 増加したリージョンの許容数を利用した、混みあったリージョンへの優先アクセス プレミアム会員専用のイベントや体験へのアクセス ボイスモーフィング 応答できなかったIMの上限の増加 L$ 取引履歴 32日間から90日間に延長 プレミアムアカウントへのアップグレード ベーシック会員からプレミアム会員にアップグレードするには: Second Lifeウェブサイトにログインします。 ページの左側で「プレミアム会員」をクリックします。 会員プラン変更のページが開き、会員プランと価格が表示されます。 プレミアム(月払い、3ヶ月払い、年払いから選択)を選択します。 変更を保存をクリックします。プランを変更すると、次回の支払期日からその変更が反映されます。 注記:プレミアム会員は、1回限りのボーナス1,000リンデンドルを取得し、毎週300リンデンドルのお小遣いと1024平方メートルのプレミアムTierのボーナスを受け取ることができます。1アカウントのアップグレードでは、1,000リンデンドルのボーナスのみのご提供となります。 リンデンホーム リンデンホームは、テーマ別コミュニティーに建てられた、即日入居可能な住まいで、プレミアムカウントをお持ちの会員だけに提供されます。 注記:リンデンホームは、18才以上の会員がご利用になれます。 リンデンホームについての詳細は、次をご覧ください。 リンデンホームの概要 リンデンドルの報酬 プレミアム会員は、お申し込みボーナスと毎週のリンデンドルのお小遣いを受け取ることができます。 お申し込みボーナス プレミアムアカウントにお申し込みをされますと、1,000リンデンドルのお申し込みボーナスを受け取ることができます。このボーナスは、プレミアム会員として45日連続して有効となった際にSecond Lifeのご自分の口座に直接入ります。 毎週のリンデンドルの報酬 (お小遣い) プレミアム会員は、ログインの有無にかかわらず、毎週300リンデンドルのお小遣いを受け取ることができます。お小遣いは毎週火曜日(太平洋標準時)に自動的に支払われます。 お小遣いの支払いは、支払日前日の月曜日時点でのデータベース情報に基づいて行われます。たとえば、 4月14日(月曜日)にプレミアムアカウントを作成した場合、最初のお小遣いは4月15日(火曜日)のお受け取りとなります。 4月15日(火曜日)にプレミアムアカウントを作成した場合、最初のお小遣いは4月22日(火曜日)のお受け取りとなります。 注記:お小遣いの支払いは、火曜日の遅い時間または水曜日になる場合がありますのでご了承ください。 旧アカウントのお小遣い 旧アカウントのお小遣いは、お持ちのアカウントの種別とご利用年数によります。 以下の期日でベーシックから作成またはアップグレードされたプレミアムアカウントの場合: 2006年11月1日以降の場合、毎週300リンデンドルが支払われます。 2006年7月21日以降から2006年10月31日の場合、毎週400リンデンドルが支払われます。 2006年7月20日以前の場合、毎週500リンデンドルが支払われます。 一部の旧ベーシックアカウントでは、お小遣いが支払われれます。 2006年6月5日以前のベーシックアカウントでは、その週にログインしている場合、毎週50リンデンドルのお小遣いが支払われます。 2006年6月6日以降のベーシックアカウントでは、毎週のお小遣いはありません。 プレミアム仮想グッズ(ギフト) プレミアム会員は、特典として定期的にプレミアム仮想グッズを受け取ることができます。プレミアム仮想グッズは、Linden Labが委任した住人によってデザインされています。 プレミアム仮想グッズを手に入れる方法 プレミアム仮想グッズを受け取るには、次のSecond Life行き先ガイドに記載されるインワールドのキオスクに進みます:http://secondlife.com/destinations/premium/giftsまたは、ウェブサイトにログインして、https://secondlife.com/destinations/premium/giftsに進みます。 いずれかのキオスクを使用するには、 キオスクを右クリックします。 購入を選択します。注記:請求は行われません。- プレミアムアカウントをお持ちの会員には無料で提供されます。 アイテムは持ち物に入ります。 インワールドのキオスクでは、最新のプレミアム仮想グッズのみ取り扱っています。古いアイテムは入手できません。 プレミアム仮想グッズのオブジェクト権限 プレミアム仮想グッズは変更、譲渡することできませんが、コピーすることは可能です。 オブジェクト権限についての詳細は、オブジェクト権限をご覧ください。 プレミアム仮想グッズのヘルプを見る方法 プレミアム仮想グッズは、Linden Lab が委任した住人によってデザインされています。サポートのためにグッズ作成者に連絡をとらないでください。各プレミアム仮想グッズには FAQノートカードがついており、このノートカードによって、グッズの使い方やよくある質問の回答を見ることができます。 質問の回答がまだ行われていない場合は、premium_feedback@lindenlab.comにメールでご連絡ください。必要に応じてノートカードは更新されますが、個々の質問への回答はありません。 よくある質問(FAQ) 私は前回の仮想グッズを受け取りませんでしたが、キオスクでは最新の仮想グッズしか提供されていません。受け取らなかったグッズを手に入れることはできますか? いいえ、プレミアムギフトのキオスクでは、最新のプレミアム仮想グッズのみ取り扱っています。 キオスクからグッズの複数のコピーを手に入れることができますか? はい、もちろんです!プレミアム会員は、プレミアム仮想グッズをお好きなだけコピーすることができます。 間違ってプレミアム仮想グッズを削除してしまいました。回復することはできますか? はい。次の新たなプレミアム仮想グッズが出るまでは、インワールド・キオスクで入手できます。 プレミアム・サンドボックス サンドボックスは、オブジェクト製作練習用に開放された土地です。実際のサンドボックスやコンセプチュアル・サンドボックスゲーム同様、創造性とカオスに満ちたところです。サンドボックスについての詳細は、製作のヒントをご覧ください。 一部のサンドボックスは、武器テスト用サンドボックスのように、特別な使用目的のために存在しています。しかし、大半のサンドボックスは通常の製作用に使用されており、各サンドボックスにある看板には、そこで許されている行為が明記されています。 通常、サンドボックスでは自動返却システムが稼働しており、このシステムによって、1日数回自動的に片付けられるようになっています。急に自分の物が自動返却されても驚くことがないよう、製作を始める前にこの自動片付けのことをチェックしておいてください。サンドボックスは実験を目的としていますので、不安定になる可能性もあります ― 従って重要な物については、必ず定期的に「持ち物」にバックアップしておいてください。 プレミアム・サンドボックスは、プレミアム会員をお持ちの住人のみがご利用になれます。どのサンドボックスも4つの地域から構成されています。通常、リンデンホームの1大陸ごとに1つのサンドボックスがあります。 次のSecond Life行き先ガイドでプレミアム・サンドボックスを見つけてください:http://secondlife.com/destinations/premium/sandboxes その他のプレミアム特典 プレミアム会員には以下の特典もあります! ライブチャット・サポート プレミアム会員をお持ちの住人は、サポートポータルでサポートについてのライブチャットを行うことができます。ベーシックアカウントでは、このサポートはご利用になれません。 人気のあるメインランドで土地を所有する権利 プレミアム会員をお持ちの住人は、メインランドの土地区画を購入することができますが、その区画が1024m²を超える場合は、毎月Tier料金を支払う必要があります。詳しくは、土地使用料をご覧ください。 メインランドはSecond Lifeにおける最大の陸地で、道路、鉄道、海を通じて互いにつながった数百もの地域で構成されています。メインランド土地区画を取得するには、プレミアム会員であることが条件となります。 アダルト専用エリアへの即アクセス リンデンホームとアダルト専用エリアにアクセスできるのは18歳以上の住人に限ります。プレミアム会員お申込みの際に18歳以上であれば、これらのエリアは自動的にご利用になれます。詳しくは、年齢制限コンテンツおよびアダルト向け土地とコンテンツへのアクセスをご覧ください。 グループ会員数の増加 プレミアム会員をお持ちの住人は、一度に最大60のグループのメンバーになることができます。ベーシック会員は、最大42のグループのメンバーになることができます。 混みあったリージョンへの優先アクセス Second Lifeのリージョンには、リージョンのオーナー、不動産マネージャー、プレミアム会員の住人がフルリージョンに入れるボーナス許容数があります。リージョンに許可されたアバター数の初期設定値は以下のとおりです: フルリージョンは10%(100~110)余分にサポート ホームステッドは25%(20~25)余分にサポート オープンスペースは20%(10~12)余分にサポート ボーナスリージョン許容数のあるリージョンへのアクセスについての詳細は、Second Lifeブログの「増加したリージョンの許容数とアクセス」をご覧ください。 プレミアム会員のダウングレードまたは退会 プレミアム会員からベーシック会員へのダウングレード プレミアムまたはコンシェルジュのアカウントをベーシックにダウングレードするには、以下の手順を踏んでください。 Second Lifeウェブサイトにログインします。 ページの左側でプレミアム会員を選択します。 会員プラン変更のページが開き、会員プランと価格が表示されます。 ベーシックアカウントを選択します。 変更を保存をクリックします。プランを変更すると、次回の支払期日からその変更が反映されます。 警告:ベーシックアカウントにダウングレードすると、所有していた土地を失うことになり、また毎週のリンデンドルのお小遣いやライブチャット・サポートをご利用できなくなります。ダウングレードする前に、土地を売却しておきましょう!また、グループ土地寄与分をチェックし、グループの土地保有に問題がないことをご確認ください。 注記:42以上のグループの会員である場合、ダウングレードしてもグループ会員の資格を失うことはありません。ただし、グループ会員の数を42以下に減らすまでの間は、ベーシックアカウントでは新たなグループに参加することはできません。 アカウントの退会 アカウントを退会する場合、次回の料金請求確認日をもってアカウントが無効になり、アクセスできなくなります。プレミアムアカウントから完全に退会することをお考えの場合、ベーシックアカウントで継続されることをご検討ください。ベーシックアカウントは無料でご利用いただけます。将来、再びSecond Lifeを訪問されることがあるでしょう。使用されたアバターや持ち物がお待ちしております。 アカウントの退会をするには、Second Lifeユーザー名とパスワードでログインして、アカウント退会ページに進みます。このリンクは、ダッシュボードの左側にあるアカウントのセクションからでもアクセスできます。 ログインした後、ページの最下部にあるアカウント退会ボタンをクリックします。アカウント維持管理手数料が事前支払となっているため、アカウントは料金請求確認日まで有効のままとなります。 ヒント:将来の利用に備えて、自分のネーム、アバター、インベントリを保持したいけれど、アカウント復活手数料を支払いたくない場合は、アカウントを退会する代わりに無料のベーシックアカウントにダウングレードすることをお勧めします。 退会等に伴う土地使用料 プレミアム会員を退会またはダウングレードした場合でも、毎月の土地使用料の請求が行われます。 詳しくは、土地の価格と使用料をご覧ください。 このように、月末前にアカウントを退会するか否かにかかわらず、現在の支払サイクル中に所有していた最大の土地の使用料およびプレミアム会員の利用料金を支払う必要があります。 注記:アカウントを退会しても、支払期間の末日までアカウントは有効です。それまでの間、Second Lifeにログインして、利用することができます。たとえば、Second Lifeの年払い会員を購入して、翌日退会しても翌年までプレミアム会員は有効です!
  23. Eli Linden

    Премиум-членство

    На других языках Преимущества премиум-членства Повышение статуса до премиум-аккаунта Linden-дома Вознаграждения в Linden-долларах Бонус за регистрацию Еженедельные вознаграждения в Linden-долларах (пособие) Пособия за старые аккаунты Виртуальные премиум-товары (подарки) Как получить виртуальный премиум-товар Разрешения на объект для виртуальных премиум-товаров Как получить справку по виртуальным премиум-товарам Часто задаваемые вопросы Я не получил предыдущий виртуальный товар, а киоск предлагает только самый новый товар. Могу ли я получить пропущенный товар? Могу ли я сделать несколько копий товара в киоске? Мой виртуальный премиум-товар был случайно удален. Можно ли восстановить его? Премиум-песочницы Прочие преимущества премиум-членства Поддержка в живом чате Право владеть землей в престижных частях материка Прямой доступ к площадкам только для взрослых Увеличенный лимит членства в группах Приоритетный доступ к наиболее престижным регионам Понижение статуса или закрытие премиум-членства Понижение статуса с премиум-членства до базового членства Закрытие своего аккаунта Плата за землю может взиматься и далее Преимущества премиум-членства Премиум-членство даёт следующие преимущества: Ваш собственный Linden-дом Вознаграждения в Linden-долларах Эксклюзивные виртуальные товары Песочницы только для членов со статусом премиум Поддержка в живом чате Право на владение землёй в престижных районах материка Прямой доступ к площадкам только для взрослых Увеличенный лимит членства в группах Приоритетный доступ к наиболее престижным регионам с использованием увеличенного потенциала района Доступ к событиям и приключениям только для членов со статусом премиум Анимационное изменение голоса Увеличенный лимит пропущенных сообщений IM История транзакций в L$ увеличена с 32 дней до 90 дней Повышение статуса до премиум-аккаунта Для повышения статуса с базового членства до премиум-аккаунта: Войдите на веб-сайт Second Life. В левой части экрана щелкните на Премиум-членство. Открывается окно Изменить План Подписки, на котором приводится прейскурант с Планами подписки . Выделите Премиум (выбор между ежемесячными, квартальными, или годовыми вариантами оплаты). Щёлкните на Сохранить изменения. Ваш новый план вступает в силу с даты следующего выставления счета. Примечание: Как владелец премиум-аккаунта вы получаете одноразовый бонус на сумму L$1000 и еженедельное пособие в размере $L300, а также премиум-бонус для оплаты 1024 квадратных метров. Вы можете получить бонус в сумме L$1000 только один раз при повышении статуса с одним аккаунтом. Linden-дома Linden-дома – это жилища под ключ для сообществ по интересам, предоставляемых только владельцам премиум-аккаунтов. Примечание: Linden-дома предоставляются только пользователям, достигшим 18 лет. Более подробные сведения по Linden-домам см.: Обзор Linden-домов Вознаграждения в Linden-долларах Как владелец премиум-аккаунта вы получаете бонус за регистрацию и еженедельное пособие в Linden-долларах. Бонус за регистрацию При подписке на премиум-аккаунт, вы получаете бонус в размере L$1000, который непосредственно начисляется на ваш аккаунт Second Life, при условии, что ваше премиум-членство было активным в течение 45 дней подряд. Еженедельные вознаграждения в Linden-долларах (пособие) Как владелец премиум-аккаунта вы получаете еженедельное пособие в размере $L300 независимо от того находитесь ли вы в системе или нет. Пособия выплачиваются автоматически каждую неделю по вторникам (PT). Платежи производятся на основании информации из базы данных по состоянию на прошлый понедельник. Например: Если вы создаете премиум-аккаунт в понедельник 14 апреля, то вы получите своё первое пособие во вторник 15 апреля. Если вы создаете премиум-аккаунт во вторник 15 апреля, то вы получите своё первое пособие во вторник 22 апреля. Примечание: Выплаты пособий должны появиться на счету во вторник в конце дня, но не позже среды. Пособия за старые аккаунты Сумма пособий для более старых аккаунтов зависит от того, какой у вас тип аккаунта и его продолжительность. Премиум-аккаунты, зарегистрированные или повышенные до этого статуса с базового аккаунта: Начиная с 1 ноября 2006 года вы получаете еженедельно L$300. Между 21 июля 2006 года и 1 ноября 2006 года вы будете еженедельно получать L$400. До 21 июля 2006 вы будете еженедельно получать L$500. На некоторые старые базовые аккаунты начисляются пособия; на базовые счета, зарегистрированные до 6 июня 2006 года, начисляются пособия в размере L$50 еженедельно, если вы заходили на них на этой неделе. После 6 июня 2006 года еженедельные пособия не начисляются. Виртуальные премиум-товары (подарки) Вы как владелец премиум-аккаунта периодически получаете виртуальные премиум-товары в качестве бонуса. Виртуальные премиум-товары разработаны резидентами по заказу Linden Lab. Как получить виртуальный премиум-товар Чтобы получить виртуальный премиум-товар, следует пойти в один из торговых киосков inworld, перечисленных в путеводителе Second Life: http://secondlife.com/destinations/premium/gifts. Если вы вошли на веб-сайт, то лучше идти наhttps://secondlife.com/destinations/premium/gifts. Чтобы воспользоваться услугами одного из киосков: Щелкните по киоску правой кнопкой мыши. Выберите Купить. ПРИМЕЧАНИЕ: Вам не будет выставлен счёт - предмет предоставляется бесплатно владельцам премиум-аккаунтов. Предмет будет передан в вашу опись имущества. В торговых киосках игрового мира представлен ассортимент только последних виртуальных премиум-товаров. Вы не можете получить более старые предметы. Разрешения на объект для виртуальных премиум-товаров Виртуальные премиум-товары нельзя ни модифицировать,ни передавать, однако, можно копировать, что означает, что вы можете с них делать копии, но не сможете их изменить или передать. Для получения общей информации по разрешению на объекты см. Разрешения на объект. Как получить справку по виртуальным премиум-товарам Linden Lab выставляет заказ на виртуальные премиум-товары на разработку резидентами. Пожалуйста, не обращайтесь к разработчику за помощью. Каждый виртуальный премиум-товар сопровождается карточкой с часто задаваемыми вопросами, чтобы помочь вам вступить в игру и даёт ответы на общие вопросы. Если у вас до сих пор остались невыясненные вопросы, отправьте электронное сообщение на адрес premium_feedback@lindenlab.com. Мы будем обновлять карточки с примечаниями по мере необходимости, но не сможем предоставить ответы по отдельным вопросам. Часто задаваемые вопросы Я не получил предыдущий виртуальный товар, а киоск предлагает только самый новый товар. Могу ли я получить пропущенный товар? Нет, в киосках, продающих премиум-подарки, представлен ассортимент только настоящих виртуальных премиум-товаров. Могу ли я сделать несколько копий товара в киоске? Да! Вы как владелец премиум-аккаунта можете сделать столько копий виртуальных премиум-товаров, сколько вы захотите. Я случайно удалил свой виртуальный премиум-товар. Можно ли восстановить его? Да. Пока ещё не началась распродажа следующего виртуального премиум-товара, вы можете получить его в киоске игрового мира. Премиум-песочницы Песочница представляет собой отдельную среду для получения строительной практики. Подобно настоящим песочницам и концептуальным учебно-экспериментальным играм - эти место для творчества и хаоса. Для получения более подробной информации о песочницах, см Советы по строительству. Некоторые песочницы созданы для конкретных целей – как, напр., песочницы для испытания оружия, но большинство из них созданы просто для обычной застройки. Ка правило, песочницы имеют автоматическое сохранение, позволяющее производить самостоятельную самоочистку несколько раз в день; перед тем как начать строительство см. информацию по автоматической очистке, чтобы это не стало для вас неожиданностью. Так как песочницы являются экспериментальной средой, то они также отличаются нестабильностью-не забудьте производить регулярное резервное копирование всего инвентаря, имеющего для вас значение. Премиум-песочницы доступны только для резидентов с премиум-членством. Каждая песочница состоит из четырех регионов. Как правило, на каждом континенте Linden-дома имеется по одной песочнице. Премиум-песочницы можно найти в путеводителе Second Life: http://secondlife.com/destinations/premium/sandboxes. Прочие преимущества премиум-членства Премиум-членство также даёт дополнительные преимущества! Поддержка в живом чате Резиденты с премиум-аккаунтом могут начать живой чат по вопросам поддержки через Портал поддержки. Владельцы базового аккаунта не могут претендовать на этот вид поддержки. Право владеть землей в престижных частях материка Резиденты с премиум-аккаунтом могут купить участки на материке и должны платить ежемесячную плату за землю при превышении площади надела свыше 1024 м². Более подробные сведения см. Оплата за пользование землёй. Материк является крупнейшим соединённым массивом земли в Second Life, состоящим из сотен регионов, связанных между собой шоссейными и железными дорогами, а также открытыми океанами. Премиум-членство предполагает владение участком на материке. Прямой доступ к площадкам только для взрослых Linden-дома и некоторые площадки для взрослых доступны только для лиц 18 лет и старше. Если вам 18 лет или больше, то при подписке на премиум-членство вы автоматически получаете доступ к этим площадкам. Дополнительные сведения см. Контент, ограниченный по возрасту и Доступ к площадкам и контенту для взрослых. Увеличенный лимит членства в группах Резиденты с премиум-аккаунтом могут иметь членство в 60 группах одновременно. Владельцы базового аккаунта могут иметь членство макс. в 42 группах. Приоритетный доступ к наиболее престижным регионам Регионы в Second Life имеют бонусные возможности, позволяющие владельцам региона, управляющим недвижимостью и резидентам с премиум-аккаунтом войти в полностью заполненный район. Стандартное ограничение для количества аватаров, разрешенных в регионе: Заполненные регионы поддерживают дополнительно 10% (от 100 до 110) Поместья поддерживают дополнительно 25% (от 20 до 25) Открытые пространства поддерживают дополнительно 20% (от 10 до 12) Полную информацию о доступе к возможностям бонусного региона см. Улучшенный потенциал региона и доступ к блогу Second Life. Понижение статуса или закрытие премиум-членства Понижение статуса с премиум-членства до базового членства Для понижения статуса с премиум-аккаунта или аккаунта администратора до базового членства выполните следующие действия: Войдите на веб-сайт Second Life. В левой части экрана выделите Премиум-членство. Открывается окно Изменить План Подписки , на котором приводится прейскурант с Планами подписки . Выделите базовый аккаунт. Щёлкните на Сохранить изменения. Ваш новый план вступает в силу с даты следующего выставления счета. Предупреждение: При понижении своего статуса до базового аккаунта, вы теряете все земли, которыми вы владели, а также своё еженедельное пособие в Linden-долларах или поддержку в живом чате. Постарайтесь продать свои земли до того, как понизить свой статус! Также рекомендуем вам проверить свои вклады в земельную собственность группы и принять меры для поддержания надлежащего статуса в землевладении группы. Примечание: Если вы состоите более чем в 42 группах, то вы не теряете членство в группах при понижении своего статуса. Однако вы не сможете вступить ни в какие новые группы с базовым аккаунтом пока вы не уменьшите членство в группах до менее 42. Закрытие своего аккаунта После закрытия своего аккаунта он будет деактивирован и у вы будете лишены доступа к нему на следующий день пересмотра расчётов. Если вы думаете о закрытии своего аккаунта, рассмотрите возможность оставить его активным на базовом уровне, на поддержание которого вам не придётся затрачивать никаких средств. Если когда-нибудь в будущем вы захотите ещё раз попасть в Second Life, ваш аватар и ваше имущество будет ждать вас здесь. Вы всегда можете закрыть свой аккаунт, перейдя на страницу Закрыть аккаунт, введя свое имя пользователя Second Life и пароль. Эта ссылка также доступна в разделе Аккаунт слева от информационной панели. После входа в систему, найдите кнопку Закрыть аккаунт в нижней части страницы. Ваш аккаунт будет оставаться открытым до дня пересмотра счета, если плата за обслуживание аккаунта будет оплачена заранее. Совет: Если вы желаете сохранить свое имя, свой аватар и имущество для возможного использования в будущем, но не хотите вносить плату за возобновление деятельности, просто перейдите на базовый аккаунт вместо полного закрытия своего аккаунта. Плата за землю может взиматься и далее Если вы закроете или понизите свой статус с премиум-аккаунта, с вас по-прежнему может взиматься плата за земельное владение за каждый текущий месяц. Как указано на странице Ценообразование и плата за землепользование: Таким образом, с вас всегда взимается плата за премиум-членство и максимальную площадь участка, принадлежащего вам во время текущего расчётного цикла, независимо от закрытия аккаунта до конца месяца. Примечание: При закрытии аккаунта, он остается активным до конца вашего срока оплаты. В течение этого периода вы всё ещё можете входить и пользоваться Second Life. Например, если вы подписываетесь на годовое членство Second Life, а закрываете его на следующий день, вы по-прежнему будете считаться владельцем премиум-аккаунта в течение следующего года!
  24. Eli Linden

    Plano Premium

    Em outros idiomas Benefícios do plano premium Upgrade para um plano premium Residências Linden Recompensa dólar Linden Bônus de cadastramento Recompensas semanais em dólares Linden (remuneração) Remuneração de contas antigas Bens virtuais premium (brindes) Como conseguir bens virtuais premium Permissões de objeto para bens virtuais premium Como obter ajuda para bens virtuais premium Perguntas frequentes Não recebi o bem virtual anterior e o quiosque oferece somente o mais recente. Posso receber o que eu perdi? Posso receber várias cópias de um bem do quiosque? Eu exclui minha mercadoria premium virtual por acidente. Posso recebê-lo novamente? Premium Sandboxes Outros benefícios premium Suporte via bate-papo em tempo real Direito de possuir terreno em áreas populares do continente Acesso imediato a áreas "somente para adultos" Maior número de associação a grupos Tenho preferência por acessar regiões altamente populosas Downgrade ou cancelamento sua assinatura premium Downgrade da assinatura premium para o plano básico Cancelando sua conta Você ainda poderá ser cobrado pelo terreno Benefícios do plano premium O plano premium fornece os seguintes benefícios: Sua própria Residência Linden privada Recompensa dólar Linden Bens virtuais exclusivos Sandboxes exclusivas para premium Suporte via bate-papo em tempo real O direito à um terreno em áreas populares Acesso imediato a áreas "somente para adultos" Maior número de associação a grupos Tenho preferência por acessar regiões altamente populosas, utilizando a capacidade de regiões aumentadas Acesso a eventos e experiências só para premium. Distorção de voz Maior limite de mensagens de bate-papo perdidas Histórico de transações em L$ aumento de 32 dias a 90 dias Upgrade para um plano premium Para fazer o upgrade de um plano básico para um plano premium: Faça o login no site Second Life. No lado esquerdo da tela, cliquePlano Premium. A telaAlterar Plano de Assinatura abre, exibindo uma tabela dosPlanos de Membroe os preços. SelecionePremium(escolha entre as opções de faturamentoMensal,TrimestralouAnual). Clique emSalvar Alterações. Seu novo plano entrará em vigor na próxima data de cobrança. Nota: Como um membro Premium, você recebe um bônus único de L$1.000 e recebe uma remuneração semanal de L$300 e um terreno de 1024 m² de prêmio como bônus. Você só vai receber o bônus de upgrade de L$ 1.000 uma vez por conta. Residências Linden As Residências Linden são casas prontas para morar que pertencem a uma comunidade temática e estão disponíveis somente para planos Premium. Nota: Residências Linden estão disponíveis somente para usuários maiores de 18 anos. Mais informações sobre as Residências Linden, acesse: Visão Geral das Residências Linden Recompensa dólar Linden Como um membro premium, você recebe um bônus de cadastramento e um pagamento semanal de dólares Linden. Bônus de cadastramento Quando você se registra para uma conta premium, você ganha um bônus de cadastramento de L$ 1.000, que é depositado diretamente em sua conta do Second Life uma vez que seu plano Premium estiver ativo por 45 dias consecutivos. Recompensas semanais em dólares Linden (remuneração) Como um membro premium, você recebe uma remuneração semanal de L$300, acessando ou não. As remunerações são pagas todas as semanas por um processo automático que ocorre às terças-feiras (PT). Os pagamentos são baseados em informações coletadas da base de dados conforme dados da segunda-feira. Por exemplo: Se você criar uma conta premium na segunda-feira, dia 14 de abril, você receberá sua primeira remuneração na terça-feira, dia 15 de abril. Se você criar uma conta premium na terça-feira, dia 15 de abril, você receberá sua primeira remuneração na terça-feira, dia 22 de abril. Nota: Os pagamentos da remuneração pode aparecer mais tarde na terça-feira ou possivelmente até quarta-feira. Remuneração de contas antigas O valor de remuneração para contas antigas depende do tipo de conta que você tem e a idade. Contas Premium criadas ou atualizadas do básico: Em ou após 1º de novembro de 2006 recebe L$300 por semana. Entre 21 de julho de 2006 e 1º de novembro de 2006, recebe L$400 por semana. Antes de 21 de julho de 2006 recebe L$400 por semana. Certas contas básicas antigas ganham uma recompensa; contas básicas criadas Antes de 6 de junho de 2006 recebe uma recompensa de L$50 por semana, se eles logarem naquela semana. Após 6 de junho de 2006, não recebe uma recompensa semanal. Bens virtuais premium (brindes) Com uma conta Premium, você receberá periodicamente bens virtuais exclusivos como benefícios. Os bens virtuais premium são desenvolvidos pelos Residentes comissionados pelo Linden Lab. Como conseguir bens virtuais premium Para receber o seu bem virtual premium, vá a um dos quiosques de venda listados do mundo virtual no Guia de destinos do Second Life: http://secondlife.com/destinations/premium/gifts. Se você estiver logado no site, ao invés disso vá parahttps://secondlife.com/destinations/premium/gifts. Para usar um dos quiosques: Clique com o botão direito do mouse no quiosque. Selecionar Comprar. NOTE: Você não será cobrado — os itens são grátis para assinantes de conta premium. O item será transferido para o seu inventário. Os quiosques de venda no mundo virtual só oferece os bens virtuais premium mais recentes. Você não consegue pegar os antigos. Permissões de objeto para bens virtuais premium Os produtos premium virtual não modificável, não transferível, copiar, significa que você pode fazer cópias, mas não pode modificar ou transferir os itens. Para maiores informações sobre permissões de objetos, consultePermissões de Objetos. Como obter ajuda para bens virtuais premium Os bens virtuais exclusivos são comissionados pelo Laboratório Linden e desenvolvido por Residentes. Entre em contato com o criador pelo suporte. Cada bem virtual premium vem com uma anotação no FAQ para ajudá-lo a iniciar e responder perguntas comuns.. Se você ainda tiver uma pergunta sem resposta, envie um e-mail parapremium_feedback@lindenlab.com. Nós ainda atualizamos as anotações, mas não fornecemos respostas individuais. Perguntas frequentes Não recebi o bem virtual anterior e o quiosque oferece somente o mais recente. Posso receber o que eu perdi? Não, os quiosques de presente somente fornecem os bens virtuais atuais. Posso receber várias cópias de um bem do quiosque? Sim! Como membro premium, você pode pegar quantas cópias do bem virtual premium que você quiser. Excluí meu bem virtual premium acidentalmente. Posso recebê-lo novamente? Sim. Se o próximo bem virtual premium ainda não foi distribuído, você pode pegá-lo de umquiosque no mundo virtual. Premium Sandboxes Umasandboxé uma área externa para prática de construção. Tal como as sandboxes reais e sandboxes de games conceituais, esse é um espaço de criatividade e caos. Para maiores informações sobre sandboxes, vejaDicas de construção. Diversas sandboxes existem por motivos específicos—tanto como Sandbox de Teste de Armas—mas a maioria são simplesmente locais normais para construção.& Sinalizações dentro de cada área de sandbox identifica qual o tipo de atividade que é permitida ali. As sandboxes geralmente tem a função auto retorno, que faz a limpeza da área vezes por dia; a busca por informação auto limpa antes de construir, assim você não é pego de surpresa. Visto que as sandboxes são experimentais, elas também podem ser instáveis — certifique-se de fazer inventário regularmente, backups de qualquer coisa que seja importante. Sandboxes premium somente podem ser acessadas por Residentes com plano premium. Cada sandbox é constituída de quatro regiões. Geralmente, existe uma sandbox por continente de Residências Linden. Encontre as sandboxes premium pelo Guia de destinos Second Life:http://secondlife.com/destinations/premium/sandboxes. Outros benefícios premium Plano premium também oferece benefícios adicionais! Suporte via bate-papo em tempo real Residentes com contas premium podem iniciar um supor via bate-papo em tempo real para solução de problemas via oportal de suporte. Contas básicas não estão qualificadas para este tipo de suporte. Direito de possuir terreno em áreas populares do continente Residentes com uma conta premium pode comprar lotes de continente e precisa pagar uma taxa mensal quando seu terreno exceder 1024m². Para maiores informações, consulteTaxas de uso de terrenos. O continente é a maior área conectada do Second Life, consistindo de centenas de regiões conectadas uma a outra por estradas, ferrovias e oceanos abertos. Ser um membro Premium é um pré-requisito para obter lotes de continente. Acesso imediato a áreas "somente para adultos" As Residências Linden e determinadas regiões adultas são acessíveis apenas para usuários acima de 18 anos. Se você tiver 18 anos ou mais, quando você assinar um plano premium você terá acesso à essas áreas automaticamente. Para maiores informações, vejaConteúdo Restrito por IdadeeAcessando terrenos e conteúdos adultos. Maior número de associação a grupos Residentes com uma conta premium pode ser membro demais de 60 grupos ao mesmo tempo. Contas básicas podem fazer de somente 42 grupos. Tenho preferência por acessar regiões altamente populosas As regiões no Second Life têm um bônus por capacidade que permite os proprietários da região definir gestores e Residentes com contas Premium entrar em outra Região completa. O limite padrão sobre o número de avatares permitidos em uma região é a seguinte: Regiões completas suporte an extra 10% (100 to 110) Homesteads suporte an extra 25% (20 to 25) Abrir Spaces suporte an extra 20% (10 to 12) Para detalhes completos sobre como acessar os bônus da capacidade da região, acesse Capacidade melhorada da região e Acesso ao blogue do Second Life. Downgrade ou cancelamento sua assinatura premium Downgrade da assinatura premium para o plano básico Para fazer o downgrade da sua conta premium ou conta Concierge para básica, siga os seguintes passos: Faça o login no site Second Life. No lado esquerdo da tela, selecioneMembro Premium. A telaAlterar Plano de Assinatura abre, exibindo uma tabela dosPlanos de Membroe os preços. SelecioneConta Básica. Clique emSalvar Alterações. Seu novo plano entrará em vigor na próxima data de cobrança. Aviso: Se você fizer um downgrade para conta básica, você perderá todos os territórios que possuí e você não terá mais acesso à remuneração semana em dólar Linden ou suporte via bate-papo. Certifique-se de vender todos os seus terrenos antes de fazer o downgrade! Você também pode verificar os seus grupos de contribuição de territórios e fazer arranjos para manter os territórios de seus grupos em boa situação. Nota: Note:Se você for membro de mais de 42 grupos, vocênão perderá qualquer grupo que fizer parte quando fizer o downgrade. No entanto, você não poderá entrar em novos grupos com uma conta básica, até você reduzir seu número de grupos para menos de 42. Cancelando sua conta Quando você cancelar a sua conta, ela é desativada e você perderá o acesso a ela no processando cobrança. Se você está pensando em cancelar sua conta, considere deixá-la como uma conta básica, pois não há custo algum. Se em algum momento no futuro, você escolher revisitar o Second Life, seu avatar e seu inventário estarão aqui esperando por você. Você pode cancelar a sua conta por acessar a página Cancelar conta após acessar o Second Life com o seu nome de usuário e senha. Pode-se acessar esse link também pelaContaseção no lado esquerdo doseu Painel de Controle. Uma vez logado, procure o botãoCancelar contano topo da página. Sua conta será mantida aberta até a data de revisão de sua fatura, como conta de taxas de manutenção são pagos com antecedência. Dica: Se você quiser manter o nome, avatar e inventário para uso futuro mas não quer pagar a taxa de reativação, você pode fazer um downgrade para uma conta básia ao invés de cancelar a sua conta. Você ainda poderá ser cobrado pelo terreno Se você cancelar ou fizer um downgrade da sua conta premium, você ainda pode ser cobrado pelo mês corrente de uso do terreno. Conforme definido na páginaPreço dos Terrenos e Taxas de Uso: Assim, você sempre será cobrado pela sua conta premium e a quantidademáximade terrenos que você adquiriu durante o ciclo de cobrança atual, independentemente se você cancelou a sua conta antes do final do mês. Nota: Quando você cancela sua conta, ela continua ativa até o final do seu período de pagamento. Você ainda poderá logar e usar o Second Life durante este período. Por exemplo, se você fizer uma assinatura Second Life de um ano e cancelar no dia seguinte, você ainda será considerado como um membro premium até o próximo ano!
  25. Eli Linden

    Abbonamento Premium

    In altre lingue Vantaggi dell'abbonamento Premium Passare a un account Premium Case Linden Premi in dollari Linden Bonus di iscrizione Ricompense settimanali in dollari Linden (stipendio) Stipendi per i vecchi account Beni virtuali Premium (omaggi) Ottenere i beni virtuali Premium Autorizzazioni degli oggetti per i beni virtuali Premium Ottenere assistenza per i beni virtuali Premium Domande frequenti Non ho ricevuto il bene virtuale precedente e il chiosco fornisce solo quello più recente. Posso ricevere quello che mi manca? Posso prendere più di una copia di un bene dal chiosco? Ho cancellato per errore il mio bene virtuale Premium. Posso ripristinarlo? Sandbox Premium Altri vantaggi Premium Chat di assistenza dal vivo Diritto di possedere terreno in zone frequentate della terraferma Accesso immediato alle zone per soli adulti Possibilità di iscriversi a più gruppi Accesso preferenziale a regioni molto frequentate Ridurre di livello o cancellare un abbonamento Premium Passare da un abbonamento Premium a un abbonamento Basic Cancellare un account Premium L'addebito per il terreno potrebbe continuare Vantaggi dell'abbonamento Premium L'account Premium offre i seguenti vantaggi: Casa Linden privata Premi in dollari Linden Beni virtuali esclusivi Sandbox exclusive per abbonati Premium Chat di assistenza dal vivo Diritto di possedere lotti di terreno sulla terraferma in zone frequentate Accesso immediato alle zone per soli adulti Possibilità di iscriversi a più gruppi Accesso preferenziale a regioni molto frequentate, servendosi dell’aumento della capienza della regione Accesso a eventi ed esperienze esclusivi per clienti Premium Manipolazione voce Limite maggiore per messaggi immediati non ricevuti Cronologia delle transazioni in L$ aumentata da 32 a 90 giorni Passare a un account Premium Per passare da un abbonamento Basic a un abbonamento Premium: Accedi al sito Second Life. Nel lato sinistro della pagina, fai clic su Abbonamento Premium Si apre la schermata di cambio abbonamento, che mostra una lista di tipi di abbonamento e prezzi. Seleziona Premium (scegli il tipo di addebito tra mensile, trimestrale o annuale). Fai clic su Salva modifiche. Il tuo nuovo piano sarà effettivo a partire dalla prossima data di fatturazione. Nota: in qualità di abbonato Premium, riceverai un bonus una tantum di 1000 L$, uno stipendio settimanale di 300 L$ e un bonus di 1024 metri quadri di livello. Puoi ricevere il bonus iniziale di 1000 L$ come nuovo abbonato Premium solo una volta. Case Linden Le Case Linden sono case pronte per essere abitate che fanno parte di una comunità a tema e sono disponibili solo per gli abbonati Premium. Nota: le Case Linden sono riservate agli utenti maggiori di 18 anni. Per maggiori informazioni sulle Case Linden vedi: Panoramica sulle Case Linden Premi in dollari Linden In qualità di abbonato Premium, riceverai un bonus iniziale e uno stipendio settimanale in dollari Linden. Bonus di iscrizione Quando ti registri come abbonato Premium, ricevi un bonus iniziale di 1000 L$, che viene depositato direttamente nel tuo account Second Life se l'abbonamento Premium rimane attivo per 45 giorni consecutivi. Ricompense settimanali in dollari Linden (stipendio) In qualità di abbonato Premium, riceverai uno stipendio settimanale di 300 L$, che tu acceda o meno al tuo account. Gli stipendi vengono pagati tutti i martedì (fuso orario del Pacifico) tramite un processo automatico. I pagamenti si basano sulle informazioni raccolte dal database a partire dal lunedì precedente. Ad esempio: Se hai creato un account Premium lunedì 14 aprile, riceverai il tuo primo stipendio martedì 15 aprile. Se hai creato un account Premium martedì 15 aprile, riceverai il tuo primo stipendio martedì 22 aprile. Nota: i pagamenti degli stipendi potrebbero essere visualizzati nel tardo pomeriggio di martedì o addirittura non fino a mercoledì. Stipendi per i vecchi account L'ammontare dello stipendio per i vecchi account viene stabilito in base al tipo di account e da quanto tempo è attivo. Account Premium nuovi o aggiornati da un account Basic: A partire dall'1 novembre 2006 compreso, ricevono 300 L$ a settimana. Tra il 21 luglio 2006 e l'1 novembre 2006, ricevono 400 L$ a settimana. Prima del 21 luglio 2006, ricevono 500 L$ a settimana. Alcuni vecchi account Basic ricevono uno stipendio; gli account Basic creati Prima del 6 giugno 2006, ricevono uno stipendio di 50 L$ a settimana, se effettuano l'accesso quella settimana. Dopo il 6 giugno 2006, non ricevono uno stipendio settimanale. Beni virtuali Premium (omaggi) In qualità di abbonato Premium, avrai il vantaggio di ricevere periodicamente un bene virtuale Premium. I beni virtuali Premium sono ideati da Residenti incaricati da Linden Lab. Ottenere i beni virtuali Premium Per ottenere il tuo bene virtuale Premium, visita uno dei chioschi di vendita del mondo virtuale elencati nella Guida alle destinazioni di Second Life: http://secondlife.com/destinations/premium/gifts. Se hai effettuato l'accesso al sito, collegati invece a https://secondlife.com/destinations/premium/gifts. Per utilizzare uno dei chioschi: Fai clic con il tasto destro sul chiosco. Seleziona Compra. NOTA: non ti verrà addebitato alcun costo, l'oggetto è gratuito per gli abbonati Premium. L'oggetto verrà aggiunto al tuo inventario. I chioschi di vendita del mondo virtuale forniscono solamente l'ultimo bene virtuale Premium. Non hai accesso ai beni precedenti. Autorizzazioni degli oggetti per i beni virtuali Premium I beni virtuali Premium sono immodificabili, intrasferibili, copiabili, il che significa che possono essere copiati ma non modificati nè trasferiti. Per informazioni generali sui permessi per gli oggetti, vedi Permessi per gli oggetti. Ottenere assistenza per i beni virtuali Premium I beni virtuali Premium sono commissionati da Linden Lab e ideati dai Residenti. Non contattare il creatore per avere assistenza. Ogni bene virtuale Premium viene accompagnato da un biglietto con le FAQ, per aiutarti a iniziare e rispondere alle domande più comuni. Se hai altre domande, invia un’e-mail a premium_feedback@lindenlab.com. Aggiorneremo il biglietto a seconda delle necessità, ma non possiamo fornire risposte individuali. Domande frequenti Non ho ricevuto il bene virtuale precedente e il chiosco fornisce solo quello più recente. Posso ricevere quello che mi manca? No, i chioschi di vendita forniscono solamente i beni virtuali Premium correnti. Posso prendere più di una copia di un bene dal chiosco? Sì! In qualità di abbonato Premium, puoi prendere quante copie desideri del bene virtuale Premium. Ho cancellato per errore il mio bene virtuale Premium. Posso ripristinarlo? Sì. Fino a quando non verrà distribuito il bene virtuale Premium successivo, puoi prenderlo da un chiosco virtuale. Sandbox Premium Una Sandbox è un'area che serve per esercitarsi a costruire. Proprio come nelle sandbox (sabbiere) reali e nei giochi concettuali sandbox, questi sono spazi riservati alla creatività e al caos. Per maggiori informazioni sulle Sandbox, vedi Suggerimenti per la costruzione. Esistono diverse Sandbox con usi specifici (come ad esempio la Sandbox per testare le armi), ma la maggior parte è destinata semplicemente alla costruzione. I cartelli su ogni Sandbox indicano il tipo di attività consentita. Le Sandbox hanno il ritorno automatico abilitato, per effettuare la pulizia varie volte al giorno; cerca informazioni sulla pulizia automatica prima di iniziare a costruire, per non essere colto di sorpresa. Dal momento che le Sandbox sono sperimentali, potrebbero essere instabili: assicurati di effettuare regolarmente dei backup di tutte le cose importanti. L'accesso alle Sandbox Premium è consentito solo ai Residenti in possesso di un abbonamento Premium. Ogni Sandbox è composta da quattro regioni. Generalmente, c'è una Sandbox per ogni Casa Linden del continente. Trova le Sandbox Premium sulla Guida alle destinazioni di Second Life: http://secondlife.com/destinations/premium/sandboxes. Altri vantaggi Premium L'abbonamento Premium offre anche altri vantaggi! Chat di assistenza dal vivo I Residenti in possesso di un abbonamento Premium possono iniziare una chat dal vivo per avere assistenza attraverso il portale di assistenza. Gli account Basic non hanno accesso a questo tipo di assistenza. Diritto di possedere terreno in zone frequentate della terraferma I Residenti in possesso di abbonamento Premium possono comprare lotti di terreno nella terraferma e devono pagare una tariffa di livello mensile quando il loro terreno supera i 1024m². Per maggiori informazioni, vedi Tariffe uso terreno. Il Continente è la più grande terra emersa in Second Life, e include centinaia di regioni collegate tra loro con strade, ferrovie e mare aperto. Essere un abbonato Premium è un prerequisito per ottenere lotti sulla terraferma. Accesso immediato alle zone per soli adulti Le Case Linden e alcune zone per adulti sono accessibili solo a chi ha almeno 18 anni. Se hai almeno 18 anni, quando attivi un account Premium avrai automaticamente accesso a queste aree. Per maggiori informazioni, vedi le sezioni Contenuto riservato agli adulti e Accesso a terreno e contenuti per adulti. Possibilità di iscriversi a più gruppi I Residenti in possesso di un abbonamento Premium possono essere iscritti a un massimo di 60 gruppi alla volta. Gli account Basic possono aderire a un massimo di 42 gruppi. Accesso preferenziale a regioni molto frequentate Le regioni di Second Life hanno una capienza extra per permettere a proprietari di terreno, gestori di proprietà immobiliari e residenti in possesso di account Premium di avere accesso ad una regione che sarebbe altrimenti piena. Il limite predefinito di avatar consentiti in una regione è il seguente: 10% extra per le regioni già al completo (da 100 a 110) 25% extra per le regioni Homestead (da 20 a 25) 20% extra per le regioni Openspace (da 10 a 12) Per informazioni complete sull’accesso alla capienza extra di una regione, vedi Capienza extra regione e come accedervi sul blog di Second life. Ridurre di livello o cancellare un abbonamento Premium Passare da un abbonamento Premium a un abbonamento Basic Per passare da un account Premium o Concierge a un Basic, segui i passaggi seguenti: Accedi al sito Second Life. Sul lato sinistro della pagina, seleziona Abbonamento Premium. Si apre la schermata di cambio abbonamento, che mostra una lista di tipi di abbonamento e prezzi. Seleziona Account Basic. Fai clic su Salva modifiche. Il tuo nuovo piano sarà effettivo a partire dalla prossima data di fatturazione. Attenzione: se riduci di livello il tuo abbonamento passando a un account Basic, perderai il terreno che possiedi, non riceverai più il tuo stipendio settimanale in dollari Linden e non avrai più accesso all'assistenza tramite chat dal vivo. Assicurati di vendere tutti i tuoi terreni prima di passare a un abbonamento di livello inferiore! Potresti anche voler controllare le tue contribuzioni al terreno di gruppo e provvedere affinchè i tuoi appezzamenti di terreno del gruppo vengano mantenuti in buone condizioni. Nota: se sei membro di più di 42 gruppi, non perderai la partecipazione ad alcun gruppo quando passi a un account di livello inferiore. In ogni caso, non potrai aderire a nuovi gruppi con un account Basic fino a che i gruppi di cui fai parte si ridurranno a meno di 42. Cancellare un account Premium Quando cancelli l’account, questo viene disattivato e a partire dal successivo giorno di fatturazione non potrai più accedervi. Se stai pensando di cancellare il tuo account, considera l'opzione di lasciarlo attivo con un abbonamento Basic, che non ha alcun costo di mantenimento. Se in futuro vorrai tornare su Second Life, troverai il tuo avatar e il tuo inventario qui ad aspettarti. Puoi sempre cambiare o cancellare il tuo abbonamento andando alla Pagina Cancella Account dopo aver effettuato l'accesso utilizzando il tuo nome utente e la tua password Second Life. Si può accedere a questo link anche attraverso la sezione Account a sinistra del tuo Dashboard. Una volta effettuato l'accesso, troverai il pulsante Cancella Account in fondo alla pagina. L'account rimarrà attivo fino alla nuova data di addebito, poichè le tariffe di mantenimento dell'account vengono pagate in anticipo. Suggerimento: se vuoi mantenere il tuo nome, l’avatar e l’inventario per un possibile utilizzo in futuro ma non vuoi pagare il costo di riattivazione, puoi semplicemente passare a un account Basic invece di cancellarlo del tutto. L'addebito per il terreno potrebbe continuare Se cancelli o riduci il livello del tuo account Premium, potrebbe venirti addebitato ugualmente il costo dei terreni posseduti per il mese corrente. Come indicato nella pagina Tariffe terreno e uso terreno: Quindi ti verrà sempre addebitato il costo dell'abbonamento Premium e del quantitativo massimo di terreno posseduto durante il ciclo di fatturazione corrente, anche se hai cancellato l'account prima della fine del mese. Nota: quando cancelli il tuo account, rimane attivo fino al termine del ciclo di fatturazione. Durate questo periodo, potrai ancora effettuare l'accesso e utilizzare Second Life. Per esempio, se compri un abbonamento annuale a Second Life e lo cancelli il giorno successivo, rimarrai un abbonato Premium per tutto l'anno successivo!
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