Charlotte Bartlett

That may be it Phil. I will check again in 24 hours. Not that it impacts anything really for me, but was interesting to note.

Hi has anybody noticed anything weird on their Traffic numbers (under land). My region (one parcel) normally sits around 4-5K but for the last 24 hours has been "582" - which is weird as the Sim is busy (Saturday Sale started yesterday too). I also (and perhaps never noticed this before) note in land it says the land was claimed in 2004...

OMG - what is wrong me with hah... sorry all!!

Edit to add - I am sorry I totally missed the date on the post - please just ignore me. I'll keep my post below just in case anybody else ever has UK ID issues! Do you use "that" (or any) account for commerce in anyway? Cashed out ever? Regardless of your ID challenge, you do need to fill in the W8-BEN or they will have to freeze your accounts so I would make it a priority. It's simply to ensure they are withholding (or not withholding) tax properly. You will give your NI number for your Foreign Tax ID. The UK and USA have a tax treaty. In addition, if you did have a US address (now or in the past) or are an American Citizen (sounds like you are a Brit and are domiciled in the UK so unlikely to apply to you) under FATCA, tax information is shared to the US from the UK to combat tax underreporting or fraud. However the W8-BEN is still required and you need to get is sent back asap. On the ID front, from memory one option you may want to open a support ticket and ask if you can submit non photo ID by using a combination of birth certificate, plus bank card, plus bank statement plus utility bill, HMRC Tax notification) a package of official information. Technically the law doesn't state it has to be photo ID. It simply has to be sufficient to ID you... so they may be able to accept the other forms when used in combo. It's worth a try whilst you sort out some Photo ID in the meantime. The objective for is for them to confirm your legal name. date of birth and address so if you can supply other official documents to achieve that it's sufficient for Know Your Customer CIP programs for Money Service Businesses.

Marketplace right now has some significant bugs that make it potentially an issue for merchants. I have been holding back on mass listing updates as a result (and also am turning off redelivery due to a major issue there). LL did in fairness tell us no major work on Marketplace until the uplift project was complete. But we do need to move towards a more scalable, suitable and efficient Marketplace model within 2021. Let's hope it's on the roadmap - fingers crossed!

What you are saying is your panties are making a Superman style outfit?

I really like BOM and I think back to the OP - the way I think about this is to not hold back new features due to old features being sub standard. What I mean by this is, BOM does make inventory management a PITA. However, the solution is not to keep Appliers (for me) the solution is to keep pushing LL to bring inventory management and visualization into this century. Once the Cloud is done the two things I would love to see LL focus on (outside of sorting out the poor new user experience) is a Marketplace 2.0 to ratchet up the capabilities and functionality for merchants and visual inventory/tools.

I have the same issue and can replicate on both Firestorm + SL Official Viewer. Seems like the Beta Grid may be unstable atm (always happens to me at end of month when I have an event release due for the 1st!). Which sim was you on? I was on Mesh Sandbox 2. I then re-tried on the Pristina Sandbox, and then the Cloud Sandbox all the same - Mesh Uploading is down. Did with the usual cube test item to upload same results... Hopefully it will be back working soon....

I am awaiting with joyful anticipation for the return of shoe up your butt TP features!

The first part of your quote - There are 10+ Jira's for Marketplace improvements (I have a very long thread on here too where we asked LL for a survey of Merchants / plus what Marketplace features etc people are looking for). The second part of your quote - I just don't really have any comment on apologies as I am not getting involved in off topic elements.

Other stores may have a lot of listings which differs to you. Hence why you may profit, but for me it wouldn't add up cost/benefit. Generic "make a lot of money" statements doesn't really apply in all cases. I would love a full sales mechanism to be built into a proper Marketplace 2.0 from LL that allows proper promotions, discounts, flash sales etc. Re the US Government - no comment, not bringing politics into a generic topic on American driven sales events within Second Life.

One reasons I suspect, there is no “sale” override function you can apply to a marketplace store at whole, or by grouping products etc. I think you have to go into each price and manually amend (which again I may be not up to date, then impacts the search placement). You can try to group listings but it’s seriously painful if you have more than. A hundred items or so. Then once the sale is done, go back in again and put back to full price. LL have stated marketplace dev is not a priority until uplift is finished. But this is one feature that would be hugely welcomed I am sure... If it just one item for sale it’s a non issue. If your whole store, ouch. Whereas Inworld, if using things like Caspervend, you can set a sale blanket level and be done in a few clicks....

The Saturday Sale Event are doing a wide sale through to Cyber Monday (also will be on Seraphim) but worth joining their group too if you have a slot.

One reason could be is LL now do houses with their premium accounts / the neighborhoods etc. I wonder if some creators focus on different areas due to that?

Thank you, that's really kind to say!

Sales have generally been up since February 2020 based on merchant surveys. Albeit it does depend on the merchant of course. I do wonder what is the alternative to events. There have been so many things. Hud based grid hops, sales at mainstore events, grouped events (like Fameshed etc), Gacha etc and variations on the themes through to doing main store releases solo - I did one a while back for a certain house and we had people camping out to buy it - it reminded me of SL 2006 all over again - it showed me it is possible. However I am a hobbyist these days so tinker for fun only. The main store success does take a lot of time to achieve but as people like AF, Blueberry show - it can be done with hard work and talent and you have to combine that with good marketing skills. It takes a lot of work for a creator to grow a following - we outpace some of the big names on things like social media some times (purely as I have a person who does that who is an ace at all things with marketing) but for the new creator it is beyond overwhelming to scale towards that. I wish Linden Lab would do more things like the Shop N Hop but when they can bring focus on New Talent Showcase - e.g. creators less than 24 months old in world (not alts). Strawberry Linden has always done an amazing job at showcasing content, let's hope we see more from her in those areas in the future.

Purely interested, how do you perceive the economic chaos as affecting SL - do you have a citation in how it relates to SL? From a SL standpoint - my own viewpoint based on the metrics we capture (including the LINDEX ones). The growth since January has been on a stable curve using LINDEX metrics and has dipped gradually since August but has maintained a stable level. LL's income has also remained stable based on ratio of income from tier and fees. The cloud project is costing them with the limitation on sims, but cost/benefit looks healthy once complete. Numbers are reducing down again on log ins but still are vastly higher than January 2020. Merchant cash out amounts have settled down (from the merchants who take part in the economy survey - private group) but growth still has allowed increased profits combined with the Lindex supply/demand rates moving toward sellers favor. Now before I get a thread reported again on me for being Off Topic - coming back to the OP's post. Many people (nothing to do with COVID) enjoy buying land, decorating it, then trying somewhere new, creating new things, ideas so I often view nice places I find at like a limited time "installation" and enjoy it during the time it is there. The fact it isn't there tomorrow, is generally quite normal in SL. There are some fantastic blogs and groups in SL that explore many places, so hopefully you will find something just as lovely soon. (In summary, the sky isn't falling)

I really. like how Apple does things. I can understand how things get overwhelming. I am a hobbyist, and do one event a month now and also left the gacha events as it was brutal to make so many things (and the day after they would be replicated anyway, so cost/effort was a major consideration). Recently I have struggled myself to come up with "new" things. So can understand how shoppers may also get jaded with similar products/outputs by a creator. Weirdly this week I got inspired so made a new thing for the Saturday Sale which was fun to do. It is nice sometimes as they have a flexible rule you don't have to do each week - I love shopping myself too on the new items that come up. I have found people who do this professionally do really well with focusing on their own products at their own sims.

I see it’s your own artwork. Personally I think you are making it a little complicated but each to their own! I would recommend making it mod though. People have different sized houses etc so non mod mesh is a big headache for buyers and likely will stop somebody buying. also the LI for a canvas could be 1 versus 3 did you make the mesh yourself as you can optimIze the LODs to make it efficient

Can I ask why you want to do it this way out of interest? Just in case there is a better way?

1. You can sell limited copies on Marketplace as you mention - just select that option when you set up the listing and upload each item. Quantity will then go to zero once all are sold. 2. You cannot have an "empty" listing that directs users to buy inworld (see marketplace TOS below) as that is deemed a catalog item (I believe). 3. You can have a limited quantity item on Marketplace with a "see item in Second Life" SLURL. So if you have at least two of the limited quantity items - you can upload one to Marketplace, put one for sale on your land and hope the user clicks the "see item in Second Life" link and purchases it there. 4. If these are NOT third party items (e.g. gacha) and your own work (e.g. you are making it limited edition yourself) say a run of 10 items, you could use 2. above and just reconcile daily to ensure you don't ever sell more than the 10 you wish across both marketplace/inworld. "The SL Marketplace is also not to be used for: Advertising events, places, or groups. Creating Listings for land sales/rentals except as for free in the Marketplace Land Categories, Dispensing catalogs or information regarding a service without actually charging at least 50% of the value of that service. Creating Demo Product Listings without linking the Demo to the Full Version of the product." If you have only one of the limited quantity items (e.g. if you are a gacha reseller) The only way I can think of is, is in world have a picture of it and a script that directs the user to purchase directly on Marketplace. Albeit, I would have to ask why you would want to do that with a limited quantity item . You'll then pay the Marketplace commission for the sale. Somebody more versed in this may post on this - I may have missed a workaround you can use as I don't sell limited quantity items myself. I do know however it can't be an empty listing directing the person to go and buy inworld.

Hi - I can't post chat logs here obviously - but I can confirm on 3 October 2020, at 13.48 your CasperHelp account reacted to my account and generated the direct link for the ticket to be raised and responded to me and I submitted it. If that ticket has gone by they wayside not a problem, you'll see me raising the request again yesterday (I also screenshot the ticket for safety). Hope that helps you take a look at it. Perhaps easier for you to respond to me via the ticket system as it would great to get an ETA when you will have had a chance to investigate the outstanding support questions. Thanks so much!

Hi Casper Yes I know the outage was a rare one, glad to see it got resolved. Just as merchants we do see missing transactions, so we implemented on our side a reconciliation to L$ so if there are missed ones we simply manually can upload directly. Not always events (as we use the special event script) but can be for any reason including direct SL issues. Without the reconciliation we implemented we were reliant on customers to flag it. Normally they only realized when they tried to redeliver something and it didn't show. Best practice for merchants is always to reconcile to any third party application as whilst issues may be rare, they do occur (as many merchants have discussed directly) and we always want to ensure our customers are fully supported/protected at our end and don't miss out on upgrades/redelivery capabilities. Looking forward to a response to my tickets from 3rd Oct etc on that missing transaction to see if you can trace it as that is one we could not locate anywhere and it occurred before the reconciliations were implemented. The user did state they were mass banned by Caspervend (obviously we can't substantiate that and we don't get involved in third party disputes). I have popped in the new ticket also the group request plus will pop in the missing transactions from the outage (if not yet resolved). Either way we can manually upload them if required. Thanks again and hope your week goes more smoothly herein.

It was for another missing transaction before the outage so not intricate. I will add more to my tickets. But from memory caspervend struggles with missing transactions when they occur in normal operation too. Quite a few merchants have had that issue (discussed in our closed merchant Facebook group). We now don’t rely on the history in caspervend for that reason and do manual reconciliations monthly. I will pop the group add request to the outstanding tickets, thanks so much!

@Jules Catlyn Unrelated - I am still awaiting a response from my ticket on 3rd Oct 2020 (no response to me). I raised a second ticket today but will give some leeway in response time after you get the system issues resolved. But would be grateful if you can get back to me when able. Would you also add me to the group, I have been using the system for years and also cannot join it as it's non public - thanks in advance! Related - Also for merchants still sorting through this as a heads up- there are still transactions not showing on Caspervend that were valid purchases. I would highly recommend you do a download of your L% Transaction history and do a reconciliation. I have found multiple customer purchases "missing" in the caspervend system but payment was made and present in my L$ Transaction History. It sounds like they still have a way to go to recover all the missing transactions during the outage at this stage. I have manually delivered to those customer, but my hope is Caspervend add to their database what went missing so customers have an ability for redeliveries in the future or to receive product upgrades. I should add if they can't be recovered - you can do a manual upload of the missing ones directly so there is a workaround too.