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Charlotte Bartlett

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Everything posted by Charlotte Bartlett

  1. The first part of your quote - There are 10+ Jira's for Marketplace improvements (I have a very long thread on here too where we asked LL for a survey of Merchants / plus what Marketplace features etc people are looking for). The second part of your quote - I just don't really have any comment on apologies as I am not getting involved in off topic elements.
  2. Other stores may have a lot of listings which differs to you. Hence why you may profit, but for me it wouldn't add up cost/benefit. Generic "make a lot of money" statements doesn't really apply in all cases. I would love a full sales mechanism to be built into a proper Marketplace 2.0 from LL that allows proper promotions, discounts, flash sales etc. Re the US Government - no comment, not bringing politics into a generic topic on American driven sales events within Second Life.
  3. One reasons I suspect, there is no “sale” override function you can apply to a marketplace store at whole, or by grouping products etc. I think you have to go into each price and manually amend (which again I may be not up to date, then impacts the search placement). You can try to group listings but it’s seriously painful if you have more than. A hundred items or so. Then once the sale is done, go back in again and put back to full price. LL have stated marketplace dev is not a priority until uplift is finished. But this is one feature that would be hugely welcomed I am sure... If i
  4. The Saturday Sale Event are doing a wide sale through to Cyber Monday (also will be on Seraphim) but worth joining their group too if you have a slot.
  5. One reason could be is LL now do houses with their premium accounts / the neighborhoods etc. I wonder if some creators focus on different areas due to that?
  6. Sales have generally been up since February 2020 based on merchant surveys. Albeit it does depend on the merchant of course. I do wonder what is the alternative to events. There have been so many things. Hud based grid hops, sales at mainstore events, grouped events (like Fameshed etc), Gacha etc and variations on the themes through to doing main store releases solo - I did one a while back for a certain house and we had people camping out to buy it - it reminded me of SL 2006 all over again - it showed me it is possible. However I am a hobbyist these days so tinker for fun only.
  7. Purely interested, how do you perceive the economic chaos as affecting SL - do you have a citation in how it relates to SL? From a SL standpoint - my own viewpoint based on the metrics we capture (including the LINDEX ones). The growth since January has been on a stable curve using LINDEX metrics and has dipped gradually since August but has maintained a stable level. LL's income has also remained stable based on ratio of income from tier and fees. The cloud project is costing them with the limitation on sims, but cost/benefit looks healthy once complete. Numbers are reducing dow
  8. I really. like how Apple does things. I can understand how things get overwhelming. I am a hobbyist, and do one event a month now and also left the gacha events as it was brutal to make so many things (and the day after they would be replicated anyway, so cost/effort was a major consideration). Recently I have struggled myself to come up with "new" things. So can understand how shoppers may also get jaded with similar products/outputs by a creator. Weirdly this week I got inspired so made a new thing for the Saturday Sale which was fun to do. It is nice sometimes as they have a flexi
  9. I see it’s your own artwork. Personally I think you are making it a little complicated but each to their own! I would recommend making it mod though. People have different sized houses etc so non mod mesh is a big headache for buyers and likely will stop somebody buying. also the LI for a canvas could be 1 versus 3 did you make the mesh yourself as you can optimIze the LODs to make it efficient
  10. 1. You can sell limited copies on Marketplace as you mention - just select that option when you set up the listing and upload each item. Quantity will then go to zero once all are sold. 2. You cannot have an "empty" listing that directs users to buy inworld (see marketplace TOS below) as that is deemed a catalog item (I believe). 3. You can have a limited quantity item on Marketplace with a "see item in Second Life" SLURL. So if you have at least two of the limited quantity items - you can upload one to Marketplace, put one for sale on your land and hope the user clicks the "see item in
  11. Hi - I can't post chat logs here obviously - but I can confirm on 3 October 2020, at 13.48 your CasperHelp account reacted to my account and generated the direct link for the ticket to be raised and responded to me and I submitted it. If that ticket has gone by they wayside not a problem, you'll see me raising the request again yesterday (I also screenshot the ticket for safety). Hope that helps you take a look at it. Perhaps easier for you to respond to me via the ticket system as it would great to get an ETA when you will have had a chance to investigate the outstanding support questio
  12. Hi Casper Yes I know the outage was a rare one, glad to see it got resolved. Just as merchants we do see missing transactions, so we implemented on our side a reconciliation to L$ so if there are missed ones we simply manually can upload directly. Not always events (as we use the special event script) but can be for any reason including direct SL issues. Without the reconciliation we implemented we were reliant on customers to flag it. Normally they only realized when they tried to redeliver something and it didn't show. Best practice for merchants is always to reconcile to any
  13. It was for another missing transaction before the outage so not intricate. I will add more to my tickets. But from memory caspervend struggles with missing transactions when they occur in normal operation too. Quite a few merchants have had that issue (discussed in our closed merchant Facebook group). We now don’t rely on the history in caspervend for that reason and do manual reconciliations monthly. I will pop the group add request to the outstanding tickets, thanks so much!
  14. @Jules Catlyn Unrelated - I am still awaiting a response from my ticket on 3rd Oct 2020 (no response to me). I raised a second ticket today but will give some leeway in response time after you get the system issues resolved. But would be grateful if you can get back to me when able. Would you also add me to the group, I have been using the system for years and also cannot join it as it's non public - thanks in advance! Related - Also for merchants still sorting through this as a heads up- there are still transactions not showing on Caspervend that were valid purchases. I would
  15. There is so much poor education around. Some of it is quite understandable as it’s so hard to find the “right” information.
  16. That’s a good idea. Albeit perm setting in SL is one of the biggest headaches. For copy items as they can Rez a million. Houses (if they had the land and allowance) I try to encourage customers to have a go on a copy to make mods to learn then just Rez another to reset it if needed. With firestorm now (for one linked piece) they just need to copy and paste the coordinates to realign the new copy to where the old one was, so no need to even adjust furniture etc.
  17. Creators (I speak generally) like myself do an inordinate amount of customer support and help on learning SL. Far often to bridge the gap in any onboarding help for new players. New players are growth and the more the merrier!! If would be amazing if we could see more new user directed tutorials so users can discover the joy of modifying things in SL
  18. I thought rezzables tend to be mod / copy (bar gacha). I always do mod / copy so people can color or change textures to their hearts delight or reconfigure things. I unwrap things specifically so customers can use any of their own textures to things like floors, walls etc and it will all align perfectly. What is more noticeable these days is how many users in SL don’t know how to use the basic edit / build menu. One reason (not that I agree with it) some creators may make complex scripted things non mod is to cut down on customers breaking stuff and needing significant support.
  19. I think they won if the metric used is “profit”.... for Minecraft specifically too....
  20. We aren't that I am aware of from when I lived in the UK. Linden Dollars you are not buying from Linden Lab, but another resident. You should see it for where you purchase services or fees directly from LL (so USD tier, Lindex Fees etc).
  21. I did wonder that too - However, as the screenshot is cut off so I couldn't calc to see if they did embed 10% GST. If the OP @xBaeBeexdoes read this and hopefully she does: If she goes to her account history page the transaction will show the tax amount so she can confirm there what they charged her. + Yes they do need to update their documentation, that's a good catch!. The blog wording as you mention specifies GST (Goods and Services Tax) but then links to a page over VAT (Value Added Tax) for other countries. Terminology makes this tricky globally. If any other Australian'
  22. It was covered in a post here for the GST add on for Australians - >
  23. Hi If you purchase a premium membership or own a Region you always pay in USD directly to Linden Lab (so no use of the LINDEX). If you purchase in world content (e.g. hair, clothes) you need to buy Game Tokens (Linden Dollars) using the LINDEX. Annual Premium Membership Fee USD 99 + 10% GST = USD 108.99 USD 108.99 x AUD Bank FX rate 1.45573921 = AUD 158.53 Final Total Cost = AUD 158.53 As FX rates are fluid and not static so on 25 June 2020 when you were charged, the market FX rate for USD/AUD sat in the region of 1.4519. FX rates change real time whilst your bank has it's t
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