cindy20au Harvy Posted June 24, 2022 Share Posted June 24, 2022 Unless I missing something since the new pricing of premium now you can’t down grade to basic account unless they move it but where is it? Hope some one can help to locate it thanks Link to comment Share on other sites More sharing options...
Schatzi Timmerman Posted June 24, 2022 Share Posted June 24, 2022 (edited) Go to your dashboard and click 'Account'. Click 'Premium Membership'. This will place you on an information page showing the difference between Premium and Premium +. Just below the Premium section that states '$99.00 per year' (Your Current Plan), is the link to downgrade (Choose Basic Plan). Edited June 24, 2022 by Schatzi Timmerman 1 Link to comment Share on other sites More sharing options...
shireena1 Posted June 24, 2022 Share Posted June 24, 2022 if you log into your account, and find the bit on the left side that says delete account, in that you have the option of downgrading to basic or deleting the account. I also noticed that there is no 3 monthly option there anymore. Link to comment Share on other sites More sharing options...
cindy20au Harvy Posted June 24, 2022 Author Share Posted June 24, 2022 I’m on 3 monthly plan there is no option for me if I want to go basic as was said above from schatzi there is no choose basic plan Link to comment Share on other sites More sharing options...
Administrators Patch Linden Posted June 24, 2022 Administrators Share Posted June 24, 2022 Do you have any mainland or a Linden Home on your account? That will prevent you from being able to downgrade. You have to remove the land or home first. 3 3 Link to comment Share on other sites More sharing options...
LittleMe Jewell Posted June 24, 2022 Share Posted June 24, 2022 Log on to Dashboard, then follow the pictures: IF you still own a Linden Home or Mainland or are donating Tier to a Group when you click "Continue to checkout", it will throw you back to the first Premium page with the below message at the top of the screen -- Otherwise, I assume you'll get the Checkout/Confirmation page and be able to complete the downgrade. 4 Link to comment Share on other sites More sharing options...
cindy20au Harvy Posted June 25, 2022 Author Share Posted June 25, 2022 i'm am a premium member since the new update i don't have a option to downgrade if i want to as you can see below my alt has the option but not this accountve Link to comment Share on other sites More sharing options...
Rowan Amore Posted June 25, 2022 Share Posted June 25, 2022 Just now, cindy20au Harvy said: i'm am a premium member since the new update i don't have a option to downgrade if i want to as you can see below my alt has the option but not this accountve If you have mainland or a Linden home, you have to release those before the downgrade is possible. 1 Link to comment Share on other sites More sharing options...
cindy20au Harvy Posted June 25, 2022 Author Share Posted June 25, 2022 yes i understand however my other alt has the option to downgrade even i haven't release the lindons home with that account. this account has a 3 monthly plan plus they remove for me to down grade if i want to. i should have a option Link to comment Share on other sites More sharing options...
Rowan Amore Posted June 25, 2022 Share Posted June 25, 2022 1 minute ago, cindy20au Harvy said: yes i understand however my other alt has the option to downgrade even i haven't release the lindons home with that account. this account has a 3 monthly plan plus they remove for me to down grade if i want to. i should have a option Does your alt have the Linden home or does THIS account? Link to comment Share on other sites More sharing options...
cindy20au Harvy Posted June 25, 2022 Author Share Posted June 25, 2022 yes she does we both have a lindons home Link to comment Share on other sites More sharing options...
LittleMe Jewell Posted June 25, 2022 Share Posted June 25, 2022 (edited) 34 minutes ago, cindy20au Harvy said: i'm am a premium member since the new update i don't have a option to downgrade if i want to as you can see below my alt has the option but not this accountve WHEN, exactly, did you become Premium? Scratch all of that. Per the above, you do NOT have a Premium account. You are being offered all of the options. None of the offers are "Switch to xx plan" --- as shown in my screen shots farther up. They are all options to choose a Premium plan. Edited June 25, 2022 by LittleMe Jewell Link to comment Share on other sites More sharing options...
Rowan Amore Posted June 25, 2022 Share Posted June 25, 2022 Well, it's kind of a moot point since you can't downgrade either without releasing your Linden homes. Your alt may have the option visible to do so but can she actually downgrade? I checked my page and I have the option to downgrade to basic. I own mainland so I didn't click through to the checkout page just in case. If you want to downgrade, release your home and then if you still don't have the option shown, file a support ticket. Link to comment Share on other sites More sharing options...
cindy20au Harvy Posted June 25, 2022 Author Share Posted June 25, 2022 Jewell I be a premium member for 9 years yes I still a premium member I bet if someone here on a 3 monthly plan will see the same as me no option to down grade I have spoken to support there is a error on a 3 monthly plan account however they still haven’t fix it maybe I will wait till Monday thanks for your help 4 1 Link to comment Share on other sites More sharing options...
LittleMe Jewell Posted June 25, 2022 Share Posted June 25, 2022 (edited) 18 hours ago, cindy20au Harvy said: Jewell I be a premium member for 9 years yes I still a premium member I bet if someone here on a 3 monthly plan will see the same as me no option to down grade I have spoken to support there is a error on a 3 monthly plan account however they still haven’t fix it maybe I will wait till Monday thanks for your help Ahhh, now I understand. The Quarterly was eliminated back in 2019 and only the people that were already on that plan were allowed to keep it. I imagine that since it is no longer a valid plan, that page is not recognizing your current plan -- and thus not giving you a downgrade option, but instead giving you all of the "new member" options. So, if LL does not already have a bug opened on that problem, you should open a JIRA. Edited June 25, 2022 by LittleMe Jewell 4 2 Link to comment Share on other sites More sharing options...
katherinehotshot Posted June 26, 2022 Share Posted June 26, 2022 On 6/25/2022 at 10:33 AM, cindy20au Harvy said: Jewell I be a premium member for 9 years yes I still a premium member I bet if someone here on a 3 monthly plan will see the same as me no option to down grade I have spoken to support there is a error on a 3 monthly plan account however they still haven’t fix it maybe I will wait till Monday thanks for your help Same with me. I am on a quarterly plan and I can't see an option to downgrade to basic membership. Hopefully SL would fix that soon. 1 Link to comment Share on other sites More sharing options...
Paul Hexem Posted June 26, 2022 Share Posted June 26, 2022 Can confirm, the option to downgrade has been removed. 1 Link to comment Share on other sites More sharing options...
Alwin Alcott Posted June 26, 2022 Share Posted June 26, 2022 (edited) 51 minutes ago, Paul Hexem said: Can confirm, the option to downgrade has been removed. it does not for me, might be a code problem at some pages Edited June 26, 2022 by Alwin Alcott 1 Link to comment Share on other sites More sharing options...
Rowan Amore Posted June 26, 2022 Share Posted June 26, 2022 9 minutes ago, Alwin Alcott said: it does not for me, might be a code problem at some pages Do you pay quarterly? That is where they have no option. 3 Link to comment Share on other sites More sharing options...
diamond Marchant Posted June 26, 2022 Share Posted June 26, 2022 I checked an alt who has premium (and a lovely Linden Home). My screen looks the same as Alwin's... it allows me to Choose Basic Plan. Link to comment Share on other sites More sharing options...
Rowan Amore Posted June 26, 2022 Share Posted June 26, 2022 1 hour ago, diamond Marchant said: I checked an alt who has premium (and a lovely Linden Home). My screen looks the same as Alwin's... it allows me to Choose Basic Plan. Yes, mine, too. The issue is with people on the Quarterly payment schedule. They don't seem to have the downgrade option. 3 Link to comment Share on other sites More sharing options...
Paul Hexem Posted June 26, 2022 Share Posted June 26, 2022 See? 1 Link to comment Share on other sites More sharing options...
Alwin Alcott Posted June 26, 2022 Share Posted June 26, 2022 2 hours ago, Paul Hexem said: See? i wonder what happens with quarterlies when they expire.. Link to comment Share on other sites More sharing options...
Jaylinbridges Posted June 26, 2022 Share Posted June 26, 2022 14 minutes ago, Alwin Alcott said: i wonder what happens with quarterlies when they expire.. They don't expire unless you upgrade to yearly or downgrade to monthly. However they never forget to rebill you for your quarterly subscription, and if you don't have the funds to pay for it in your account, they block your account for non-payment. Sounds fair huh? 1 Link to comment Share on other sites More sharing options...
LittleMe Jewell Posted June 26, 2022 Share Posted June 26, 2022 1 hour ago, Alwin Alcott said: i wonder what happens with quarterlies when they expire.. From other postings, they continue to renew every quarter and LL keeps taking the money. 51 minutes ago, Jaylinbridges said: They don't expire unless you upgrade to yearly or downgrade to monthly. However they never forget to rebill you for your quarterly subscription, and if you don't have the funds to pay for it in your account, they block your account for non-payment. Sounds fair huh? They actually do that for any all Premium billing plans, whether monthly, quarterly or yearly. They do wait at least 2-4 weeks from the original billing date and send emails telling you to fix your payment method. Link to comment Share on other sites More sharing options...
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