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i cant log in and iam freaking out, please help me!

cloudberrys

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Rolig Loon

Rolig Loon

Posted
Posted (edited)
26 minutes ago, cloudberrys said:

should i text them back and ask this? is it possible to get my account back :(?

There is no way to "text" Linden Lab.  They have not offered you an option to appeal, so their decision is final.  Online businesses like Linden Lab are under constant scrutiny by the Congress and by federal and state agencies and the news media for signs that they are not taking child welfare issues seriously.  They can get into deep trouble for failing to take a hard line, and they are under no obligation to let you re-enter SL.  Just walk away.

Edited by Rolig Loon
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Cindy Evanier

Cindy Evanier

Posted
Posted
20 minutes ago, cloudberrys said:

https://gyazo.com/4a8687b5a8c93079c2e42f0649baddd8 i got this when i was gonna check my page, and this when i was gonna log in, https://gyazo.com/d6a486dc8696e807211071ee165a419e am i being hacked??? or is sl shutting me down??? please help me, and i have no one to talk to and i need help

Check your email, especially spam folder.  If LL have put your account on hold they will email you.  You should also follow the link to support and file a ticket asking them to look into it.  Don't panic 

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Alwin Alcott

Alwin Alcott

Posted
Posted
2 minutes ago, cloudberrys said:

but i never have before! and i dont know what to write in it, why am i on hold?? 

could be reported, or in a line of fraudulous handling in L$., or bad behaviour, or..... you'll know best if you did something wrong.
It also could be a totally innocent thing at your side, and your account get released fast.

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Alwin Alcott

Alwin Alcott

Posted
Posted
1 minute ago, cloudberrys said:

but how will i know? no one is contacting me and i need answers 

told by others , and the viewer itself in the message :  ... send a ticket.
Nobody here on the forums is able to answer you on details.

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cloudberrys

cloudberrys

Posted
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Posted

but i dont know how to send a ticket, i never have :( and iam just freaking out, why is it no damn live support to text to help or answer what thell is going on :( 

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Cindy Evanier

Cindy Evanier

Posted
Posted
1 minute ago, cloudberrys said:

but i dont know how to send a ticket, i never have :( and iam just freaking out, why is it no damn live support to text to help or answer what thell is going on :( 

The first gyazo you shared had the link in to click and file a ticket or follow this https://lindenlab.freshdesk.com/support/solutions/articles/31000131009-contact-support

 

 

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Cindy Evanier

Cindy Evanier

Posted
Posted
4 minutes ago, cloudberrys said:

that is so not damn fair, and i dont even know if they reply to my e-mail, they have never before

I don't know what you mean by email but if you mean reply to your support ticket, that might take time as you will be in a queue of other support tickets and we are just residents like you. Nobody will know how long that might take

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LittleMe Jewell

LittleMe Jewell

Posted
Posted
14 minutes ago, cloudberrys said:

but i dont know how to send a ticket, i never have :( and iam just freaking out, why is it no damn live support to text to help or answer what thell is going on :( 

Stop freakin out - it truly is not the end of the world.

There is Live Chat support if you want to buy Premium membership, but they still might not have immediate answers for you.  If your account is being investigated for something, you just have to let the investigation happen.

 

10 minutes ago, cloudberrys said:

that is so not damn fair, and i dont even know if they reply to my e-mail, they have never before

Life isn't fair much of the time.  

If you email replied to the email they sent you, there will be no response and the email will likely bounce back.  The only way to get any answers is the Support ticket and it MIGHT take a few days before this is all resolved.  

 

4 minutes ago, cloudberrys said:

i wish this didnt happend to me :(

I've never met anyone that did wish it happened to them.

 

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Rolig Loon

Rolig Loon

Posted
Posted
32 minutes ago, cloudberrys said:

i wish this didnt happend to me :(

"I feel your pain," to quote a political figure from decades past....   We can't do a heck of a lot for you because, as others have pointed out, we are all SL residents like you.  The most common reason for a hold is that you have an unpaid bill of some kind, or Linden Lab has discovered some irregularity in your account.  They freeze your account temporarily while they try to figure out what's going on.  They send you an e-mail note to explain, but those things often get tossed into your e-mail's spam filter, so they are easy to miss.  Take a look.  Then, if you have questions, submit a Support Case as directed.

These things are almost never a really big deal, like getting an audit notice from the IRS or an eviction notice from the Sheriff.  Accountants are pathologically conservative, so they react to unexpected conditions by hitting a STOP button to keep things from getting worse.  The Governance Team is the same way.  They hit the STOP button when they spot some behavioral issue, to give people time to cool off.  So, take a deep breath, find that e-mail or wait for a response to your Support Case, and relax (or fake it).

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cloudberrys

cloudberrys

Posted
  • Author
Posted
On 8/6/2020 at 11:22 PM, Rolig Loon said:

"I feel your pain," to quote a political figure from decades past....   We can't do a heck of a lot for you because, as others have pointed out, we are all SL residents like you.  The most common reason for a hold is that you have an unpaid bill of some kind, or Linden Lab has discovered some irregularity in your account.  They freeze your account temporarily while they try to figure out what's going on.  They send you an e-mail note to explain, but those things often get tossed into your e-mail's spam filter, so they are easy to miss.  Take a look.  Then, if you have questions, submit a Support Case as directed.

These things are almost never a really big deal, like getting an audit notice from the IRS or an eviction notice from the Sheriff.  Accountants are pathologically conservative, so they react to unexpected conditions by hitting a STOP button to keep things from getting worse.  The Governance Team is the same way.  They hit the STOP button when they spot some behavioral issue, to give people time to cool off.  So, take a deep breath, find that e-mail or wait for a response to your Support Case, and relax (or fake it).

https://gyazo.com/4cdf0e87b93bb102e03f3e4e5c3d4e2a?fbclid=IwAR0SeyVknCP_H13BHlNsBK0glOctGF0cL6HpLetL-6aQrmDCcNvwjTQcC8Y i got this e-mail, does it mean now that i cant come back? it says terminated.. :( but it was not my main avi, its one of my alts that was reported

On 8/6/2020 at 10:06 PM, Nick0678 said:

Your account is on hold so do what it says, write a support ticket.

 

On 8/6/2020 at 10:03 PM, Cindy Evanier said:

Check your email, especially spam folder.  If LL have put your account on hold they will email you.  You should also follow the link to support and file a ticket asking them to look into it.  Don't panic 

 

On 8/6/2020 at 9:41 PM, cloudberrys said:

https://gyazo.com/4a8687b5a8c93079c2e42f0649baddd8 i got this when i was gonna check my page, and this when i was gonna log in, https://gyazo.com/d6a486dc8696e807211071ee165a419e am i being hacked??? or is sl shutting me down??? please help me, and i have no one to talk to and i need help

 

On 8/6/2020 at 10:17 PM, Alwin Alcott said:

could be reported, or in a line of fraudulous handling in L$., or bad behaviour, or..... you'll know best if you did something wrong.
It also could be a totally innocent thing at your side, and your account get released fast.

 

On 8/6/2020 at 10:21 PM, Alwin Alcott said:

told by others , and the viewer itself in the message :  ... send a ticket.
Nobody here on the forums is able to answer you on details.

 

On 8/6/2020 at 10:25 PM, Alwin Alcott said:

yes there is live support for premium members, all the rest has to be done by tickets, there are links to the support page on every main section pages of the forum. https://support.secondlife.com/create-case/

 

On 8/6/2020 at 10:34 PM, Cindy Evanier said:

I don't know what you mean by email but if you mean reply to your support ticket, that might take time as you will be in a queue of other support tickets and we are just residents like you. Nobody will know how long that might take

 

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Cindy Evanier

Cindy Evanier

Posted
Posted (edited)
3 minutes ago, cloudberrys said:

https://gyazo.com/4cdf0e87b93bb102e03f3e4e5c3d4e2a?fbclid=IwAR0SeyVknCP_H13BHlNsBK0glOctGF0cL6HpLetL-6aQrmDCcNvwjTQcC8Y i got this e-mail, does it mean now that i cant come back? it says terminated.. :( but it was not my main avi, its one of my alts that was reported

Yes.  LL take ***** very seriously.  If you have proof this was an error and I do mean proof that LL can investigate properly, then add that to your support ticket and see if they will look into it.

Edited by Cindy Evanier
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elise Voxel

elise Voxel

Posted
Posted (edited)
15 minutes ago, cloudberrys said:

https://gyazo.com/4cdf0e87b93bb102e03f3e4e5c3d4e2a?fbclid=IwAR0SeyVknCP_H13BHlNsBK0glOctGF0cL6HpLetL-6aQrmDCcNvwjTQcC8Y i got this e-mail, what can i do now :(? 

Well this raises a lot of questions... you'll probably need to add in your support ticket:

a) Do you have any idea which specific event they were talking about? (seems like something adult, when's the last time you visited an adult region?)

b) Do you have pictures from that event?

c) What were you wearing? (mesh body, mesh head, clothes...)

d) Was anyone with you? Can they corroborate your story?

Good luck getting your account back!

Edit: I just checked the 1st thing they said. Maybe it wasn't you, it was someone else dressed inappropriately. Can you check if anyone else you were with has been banned?

Edited by SassySam87
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Alwin Alcott

Alwin Alcott

Posted
Posted
2 hours ago, cloudberrys said:

what can i do now :(? 

the message doesn't speak about the possibility of appeal, so i wonder if that's possible. ***** is always very seriously taken, so it might be impossible even to communicate about the outcome.
Secondly, once banned, as you are now, you'r not allowed at SL at all anymore, also not with alt accounts.

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cloudberrys

cloudberrys

Posted
  • Author
Posted
5 hours ago, SassySam87 said:

Well this raises a lot of questions... you'll probably need to add in your support ticket:

a) Do you have any idea which specific event they were talking about? (seems like something adult, when's the last time you visited an adult region?)

b) Do you have pictures from that event?

c) What were you wearing? (mesh body, mesh head, clothes...)

d) Was anyone with you? Can they corroborate your story?

Good luck getting your account back!

Edit: I just checked the 1st thing they said. Maybe it wasn't you, it was someone else dressed inappropriately. Can you check if anyone else you were with has been banned?

should i text them back and ask this? is it possible to get my account back :(?

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Mollymews

Mollymews

Posted
Posted
14 hours ago, cloudberrys said:

https://gyazo.com/4cdf0e87b93bb102e03f3e4e5c3d4e2a?fbclid=IwAR0SeyVknCP_H13BHlNsBK0glOctGF0cL6HpLetL-6aQrmDCcNvwjTQcC8Y i got this e-mail, does it mean now that i cant come back? it says terminated..

an age-play violation is an instant account termination

Linden Terms and Conditions: Section 4 (viii) : https://www.lindenlab.com/legal/second-life-terms-and-conditions

should you want to appeal the account termination (because you never did it) then you will have to appeal as your real world self. How to do this is detailed here in Linden Terms of Service: Section 10: https://www.lindenlab.com/tos#tos10

 

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Lindal Kidd

Lindal Kidd

Posted
Posted
2 hours ago, Mollymews said:

an age-play violation is an instant account termination

Linden Terms and Conditions: Section 4 (viii) : https://www.lindenlab.com/legal/second-life-terms-and-conditions

should you want to appeal the account termination (because you never did it) then you will have to appeal as your real world self. How to do this is detailed here in Linden Terms of Service: Section 10: https://www.lindenlab.com/tos#tos10

 

Thanks, Molly.  I had never really thought about additional actions beyond a permanent ban.  I guess if you want to badly enough, you can take the dispute to arbitration.  Note...if you have never been in an arbitration procedure before, they are heavily stacked in the company's favor.

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