ab Vanmoer Posted December 7, 2017 Share Posted December 7, 2017 5 hours ago, Dakota Linden said: Hello Ab! I replied to your ticket on Monday letting you know the items were restored. Did you not get that reply? Strange, I didn't receive any reply - but they have been restored for which I am pleased. Thanks, ab Link to comment Share on other sites More sharing options...
Richardus Raymaker Posted December 8, 2017 Share Posted December 8, 2017 (edited) Is your e-mail verified ? If nit that could be the problem why you net get e-mails. Unless offline -> email still works for you. Edited December 8, 2017 by Richardus Raymaker Link to comment Share on other sites More sharing options...
Richardus Raymaker Posted December 8, 2017 Share Posted December 8, 2017 (edited) I still have problems to get the items listed. the previous trick does not work. Still keep no version folder. Or cannot list it errors. Edit: I forgot to Activate it. So i think it's going to work now. Edited December 8, 2017 by Richardus Raymaker Link to comment Share on other sites More sharing options...
Anke Pancake Posted December 11, 2017 Share Posted December 11, 2017 I had another product go missing within the past hour. Support has yet to resolve the prior 3. I would really love to not lose my carefully curated keywords, description, and reviews that I had received as well as search rankings on these products as they were all top sellers. Please advise. Link to comment Share on other sites More sharing options...
Antreas Alter Posted December 11, 2017 Share Posted December 11, 2017 Same problem here, last night some of my best selling Christmas items were deleted. If not restored in time, its a great loss of income: Christmas tree, Christmas lights, all are seasonal.... Link to comment Share on other sites More sharing options...
Whirly Fizzle Posted December 11, 2017 Share Posted December 11, 2017 Pinging @Dakota Linden - please see the 3 comments above this one. Link to comment Share on other sites More sharing options...
Arwen Serpente Posted December 11, 2017 Share Posted December 11, 2017 Just hit me too. Best selling Christmas gown gone. Was there earlier this morning when I logged on. Now it's gone. Link to comment Share on other sites More sharing options...
Arwen Serpente Posted December 11, 2017 Share Posted December 11, 2017 (edited) And for some reason, I cannot add comments to the JIRA. Always have been able to before. This listing is not just unassociated, it is gone. Completely. Since I can't comment on the other JIRAs, I created another one https://jira.secondlife.com/browse/BUG-202747 Edited December 11, 2017 by Arwen Serpente Link to comment Share on other sites More sharing options...
Pamela Galli Posted December 11, 2017 Share Posted December 11, 2017 (edited) When this happens, do the unlisted things just go into the unassociated window in Manage Inventory? So you can easily tell you have uinassociated items? I have wondered why the lab did not announce why this was triggered, as they have for other issues in the past . That does not inspire confidence. If you don’t know what caused something you can hardly prevent it reoccurring Edited December 11, 2017 by Pamela Galli Link to comment Share on other sites More sharing options...
Arwen Serpente Posted December 11, 2017 Share Posted December 11, 2017 Pamela, I know how many items I have listed in my total store, and I'm quite familiar with how they rank when sorted by default relevance, so when I go to my store, I see immediately if they are all there or not. An hour ago, this gown was #1 seller in my whole store, all listings were there. Now, this best seller is gone. It does not appear in Manage Listings at all. It is still in my SL inventory in world/in viewer, but shows as not listed. Link to comment Share on other sites More sharing options...
Pamela Galli Posted December 11, 2017 Share Posted December 11, 2017 Oh gosh, then a lot of us could have missing items and not know it. Link to comment Share on other sites More sharing options...
Arwen Serpente Posted December 11, 2017 Share Posted December 11, 2017 If you're familiar with the total number of items in your store, that would be a key indicator. Then you can check Manage Listings - some may see it/them in un-associated, but others like me do not see it at all (its been totally deleted from listings). Link to comment Share on other sites More sharing options...
Pamela Galli Posted December 11, 2017 Share Posted December 11, 2017 (edited) I just know I have over 700 listings, so even if I knew some were missing I don’t know how I would tell which ones, unless they showed as unlisted or unassociated. Oh well. Edited December 11, 2017 by Pamela Galli Link to comment Share on other sites More sharing options...
Deadly Bunny Posted December 11, 2017 Author Share Posted December 11, 2017 My item got deleted again lol. They just restored it O_O Link to comment Share on other sites More sharing options...
Arwen Serpente Posted December 11, 2017 Share Posted December 11, 2017 Hopefully they are working through a list of them. I'm glad you got it back For me, No response to my support ticket, no response to my JIRA, and the item is still deleted from my store. Link to comment Share on other sites More sharing options...
Arduenn Schwartzman Posted December 11, 2017 Share Posted December 11, 2017 (edited) This time, a few of my best-selling items, some Christmas-related, got unlisted. You can tell which items have become unlisted when you select 'Avatar' > 'Marketplace listings' > the 'Unassociated' tab in the top menu of the SL viewer. LL is aware of this second episode of MP unlistings and are probably pulling their hair out. Big hugs for the Linden techies who undoubtedly are working overtime and wade through all the support tickets. This is the worst of times to encounter such a bug, for all parties. In fact, warm Christmas hugs for all, in these testing times: Edited December 11, 2017 by Arduenn Schwartzman 2 1 Link to comment Share on other sites More sharing options...
Arwen Serpente Posted December 11, 2017 Share Posted December 11, 2017 (edited) In my case, they are deleted completely. No longer appearing in the Marketplace listings. Edited - oh sorry, i read that too fast. yes they show up in my viewer. They were deleted from the website Manage Listings. Edited December 11, 2017 by Arwen Serpente Link to comment Share on other sites More sharing options...
Lindens Keira Linden Posted December 11, 2017 Lindens Share Posted December 11, 2017 Hi folks! Just a reminder: If you are seeing any Marketplace objects unlisted, be sure to contact our Support team about it. The best method for a situation such as this is with a Support Ticket listing the objects you believe have been unlisted as well as the last time you saw them listed (if possible). Our Marketplace Team will look into that for you and can get back to you about the situation as soon as possible. Thanks! Keira Linden Supervisor, Support Operations 2 Link to comment Share on other sites More sharing options...
Earalia Nolan Posted December 11, 2017 Share Posted December 11, 2017 22 minutes ago, Keira Linden said: Hi folks! Just a reminder: If you are seeing any Marketplace objects unlisted, be sure to contact our Support team about it. The best method for a situation such as this is with a Support Ticket listing the objects you believe have been unlisted as well as the last time you saw them listed (if possible). Our Marketplace Team will look into that for you and can get back to you about the situation as soon as possible. Thanks! Keira Linden Supervisor, Support Operations I re-listed all of my items that were unlisted. I also submitted a support ticket (191334). Now that I see this is a systemic issue, I'm worried that now that since I re-listed my items, I'll permanently lose my old ratings/reviews from the original unlisted items. Have I screwed myself trying to fix this? Can my items be re-linked to my old listings? Perhaps I can add the same product once again to my Marketplace Listings window within SL and edit the Associated Listing ID to the old listing? Link to comment Share on other sites More sharing options...
Lindens Keira Linden Posted December 11, 2017 Lindens Share Posted December 11, 2017 Hi Earalia! That's not something we can address here in the forums, but if you can please add those comments to your open ticket our Marketplace Team can get back to you about that. Thanks! Keira 1 Link to comment Share on other sites More sharing options...
Deadly Bunny Posted December 11, 2017 Author Share Posted December 11, 2017 2 minutes ago, Keira Linden said: Hi Earalia! That's not something we can address here in the forums, but if you can please add those comments to your open ticket our Marketplace Team can get back to you about that. Thanks! Keira I just put in a ticket about one of my items disappearing again. They restored it last time but I need it back up. Will they be able to do it by today? Its only one item I need Link to comment Share on other sites More sharing options...
Earalia Nolan Posted December 11, 2017 Share Posted December 11, 2017 I'm just worried that I screwed myself by relisting the items today. So any fixes on Linden Labs part might mean I still lost my ratings/reviews/ranking forever. Link to comment Share on other sites More sharing options...
Lindens Keira Linden Posted December 11, 2017 Lindens Share Posted December 11, 2017 4 minutes ago, Deadly Olivier said: I just put in a ticket about one of my items disappearing again. They restored it last time but I need it back up. Will they be able to do it by today? Its only one item I need Hi Deadly, Unfortunately, I'm not able to address individual instances here but our Support Team will definitely get back to you on that ticket just as soon as they can. Thanks, Keira 1 Link to comment Share on other sites More sharing options...
Deadly Bunny Posted December 11, 2017 Author Share Posted December 11, 2017 1 minute ago, Keira Linden said: Hi Deadly, Unfortunately, I'm not able to address individual instances here but our Support Team will definitely get back to you on that ticket just as soon as they can. Thanks, Keira Thank alot. I will just wait then but im happy only one was only taken down lol. Link to comment Share on other sites More sharing options...
Arwen Serpente Posted December 11, 2017 Share Posted December 11, 2017 Dear Support Team/LL, Could someone tell us what this bug is? What's causing it? Even though you are working to restore missing items, that's only a band-aid if the core issue has not been fixed. I've been going to the stores of merchants that I frequently buy from - they have missing products (one I bought just yesterday), and I see some merchants are relisting them in an effort to not lose sales. Should we have confidence that this bug is fixed? Or is it just, wait, watch, report missing, restore... 1 Link to comment Share on other sites More sharing options...
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