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Arwen Serpente

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About Arwen Serpente

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  1. Hi Ami, I filed 2 JIRAs for this issue (got my hand slapped for the second one), and another resident filed one as well. They were accepted but no action. I thought it would have been addressed in today's Marketplace maintenance, but it was not. Stores that had Halloween items are stuck on Halloween when the Holiday items should be rising to the top. This is incredibly frustrating and hitting merchants at a time when many should be doing a significant amount of holiday related sales.
  2. Yes, you're right. Quite a few things got messed up (email formatting, relevance/best selling, etc). Emails were fixed. The only outstanding issue is the relevance/best selling sort. Relevance is the default sort, so many shoppers don't do what you do (and what I generally do) - switch to the newest sort. For a merchant, having relevance broken absolutely hurts sales.
  3. Relevance/best selling are not updating and have not updated since late October. The JIRA mentioned above is from 2017. Several new JIRAs have been created regarding the issue, and while accepted, still not fixed. For reference, here are the JIRAs: https://jira.secondlife.com/browse/BUG-229573 https://jira.secondlife.com/browse/BUG-229599 Relevance is the default sort and is important to sales. Right now though, the relevance is frozen so anything new that has been launched in the past 3 weeks is unable to hit that sort regardless of how successful it is. All other ways of sort
  4. Yes, Arlequin, there were quite a few things broken in the most recent update. File a JIRA for the issue. I've done 2 - one for email formatting and the other for relevance (which has been frozen/stuck for almost 10 days now). They have been accepted, but not yet fixed. Maybe if they see the mounting number of issues, it will help get fixes to all of them at the same time.
  5. It may not be an error on your part making the HUD. Might be an alpha conflict - have you turned on masking in the Maitreya HUD? Another thought - the Omega appliers HUDs are very sensitive to the placement of the text. When I first started making them and make my own cubes, I had the wrong orientation (different from the default one that comes with the Dev kit), so I'd click on Top or Bra or Tattoo and nothing would happen. Check to be sure you are copying the orientation, dimensions and text layout exactly from the default one.
  6. When LL is ready to announce the new subscription levels and their benefits, costs, etc, make the announcement in advance of it going live (that's what's been done in the past for other major changes). For instance, on XXdate, announce to residents "New Subscription Levels!", outline the changes and new benefits. Let residents know that the change will go live one month later on XXdate. Then indicate that between now and then, they may notice some changes to the UI to accommodate these new levels. That's in preparation for the changeover and will not be implemented until June 1.
  7. Thanks Beq for replying. @Grumpity Linden So changes to subscription levels are coming (we know that). But to start dribbling out changes like this which have a financial impact on residents without an announcement of the full program is putting the cart before the horse. The program should be announced with an implementation date, and then, changes to viewers can start to be implemented. Doing it like this just sows confusion for the general population. For Merchants in particular, who are especially impacted, it appears to be another fee increase without knowing what benefit is associat
  8. Thank you Beq for that explanation 🙂 Not to derail this, but what is the message at the bottom of the 2 images referring to? "Fee is based on your subscription level. Higher levels are charged lower fees. Learn more." https://gyazo.com/23c006f24db20acc0e0685ce69c31296 Has there been an announcement about the new subscription levels and benefits and the timeline for their implementation?
  9. Good news! Titles and descriptions have been restored and manage listings search is recognizing new products. The graphics JIRA filed by Elvina has been accepted, so they are working on a fix for that too. edited to add: Reed was writing his update when I was writing this, lol. He's a faster typist. 🙂
  10. While the edits are showing up after a delay (which is good), the issue of item titles and descriptions being wiped out in alternate languages still exists. If a person is shopping in an alternate language, say Japanese, and they add the item to their cart and then try to check out in Japanese, the sale will fail because there is no item title for the system to recognize. It returns the "Internal Service Error" message. If they change back to English, the title will appear and the sale will succeed. If you want to see if this affects your store, just go to your store and look at it in an alte
  11. Reed, it's great that a fix is in the works. It's very much appreciated. Please tell us what happened to cause this MP breakdown - problems with saving edits, mass erasure of entire pages of title and description in alternate languages, manage listings search not recognizing new products, deterioration of graphics when pictures are uploaded - its a huge array of problems that just suddenly sprung up. Was something changed and this was an unintended consequence?
  12. So far Elvina, I haven't experienced the degraded graphics quality, but I will watch for it going forward. If it doesn't resolve itself, that would be a JIRA to file. On a separate note, you may want to take a look at your store in an alternate language like Japanese. If items are missing titles in that language, they cannot be sold. The shopper would have to flip the language to English in order for the sale to go through successfully.
  13. This bug is incredibly frustrating. Just as I report that edits to the description are being saved and carried over to the webpage, I get a group of listings that will not change no matter how many times I save them...The English description is frozen and the other language descriptions show the new copy. Will have to check them in a few hours to see if they update. This is nuts.
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