Lastat Daxter Posted January 16, 2018 Share Posted January 16, 2018 It has been nearly 2 months now and my listings are still missing. If they didn't have reviews and rankings I wouldn't care so much. Please restore my listings. IDs: 2595479, 5005979, 2772764, 2772826, 2772784, 3401638 and 3401639 Support Ticket #191380 Jira Ticket #BUG-202766 Thanks Link to comment Share on other sites More sharing options...
Charlotte Bartlett Posted January 20, 2018 Share Posted January 20, 2018 On 12/24/2017 at 6:31 PM, Lastat Daxter said: I submitted my support ticket with all missing listings 13 days ago; my product listings have been missing for over a month now. I also filed a JIRA. The day I posted (above) Spidey Linden fixed one of the 8 missing listings. I'm still waiting for the remaining listings to be fixed. Personally I don't think devs at Linden Labs are giving enough attention to this mater, but it makes sense economically from the business' perspective. They aren't loosing any money because of this, only us merchants are. When shopping for a product on MP, there's a high chance you're going to find what you're looking for because there are so many options. If your listing is missing, the customer will find your competition and buy that. Linden Labs still get the same commission, so why would they allocate extra resources to fix this? My ticket still has been open > 1 month with zero response since Dakota. I popped a chaser in to see if that gets any movement. @Dakota Linden - any progress/news you would like to share with people please? 2 Link to comment Share on other sites More sharing options...
Moderators Dakota Linden Posted January 22, 2018 Moderators Share Posted January 22, 2018 Greetings All! Unfortunately, we still do not have an update on when the remaining items will be restored or when the refunds will be processed. The team was hoping to have all of this resolved by the middle of this month, but it is taking longer than they anticipated. We are very sorry that this is taking longer than expected but we thank you all for your continued patience. 4 Link to comment Share on other sites More sharing options...
Moderators Dakota Linden Posted January 23, 2018 Moderators Share Posted January 23, 2018 (edited) Greetings All! Looks like we have some good news The team is testing the refunds for merchants who had PLE's on affected listings. If all goes well, the refunds should be completed within the next couple of days. I will be sure to post another update when the refund process is complete, and anyone who did not receive, or cannot locate, their refund should wait until after I post that update before submitting a support case. I have also received information that the team working on getting the remaining items restored is also hard at work and testing the process to ensure everything is working correctly, so it looks like those remaining items should also be on the way to being restored. Thank you all again so much for your patience. Edited January 23, 2018 by Dakota Linden 1 4 Link to comment Share on other sites More sharing options...
Moderators Dakota Linden Posted January 23, 2018 Moderators Share Posted January 23, 2018 Greetings all! This should now be fully resolved. Product listings that were still missing should now be restored and can be viewed on your Manage Listings page on the Second Life Marketplace web site. Users who had Product Listing Enhancements on affected listings should have been refunded and may view the refunds on the L$ Transaction Log through the main SL web site. If you continue to have an issue, or are unable to see the refund, please submit a new Support Ticket under Marketplace - General Marketplace Issues and we will be able to assist you as quickly as possible. Thank you all for your patience and we are very sorry for the inconvenience. 5 2 1 Link to comment Share on other sites More sharing options...
Shuichi Shinji Posted January 23, 2018 Share Posted January 23, 2018 1 hour ago, Dakota Linden said: Greetings all! This should now be fully resolved. That's great news, thank you very much :-) 1 Link to comment Share on other sites More sharing options...
Lastat Daxter Posted January 23, 2018 Share Posted January 23, 2018 2 hours ago, Dakota Linden said: Greetings all! This should now be fully resolved. Product listings that were still missing should now be restored and can be viewed on your Manage Listings page on the Second Life Marketplace web site. Users who had Product Listing Enhancements on affected listings should have been refunded and may view the refunds on the L$ Transaction Log through the main SL web site. If you continue to have an issue, or are unable to see the refund, please submit a new Support Ticket under Marketplace - General Marketplace Issues and we will be able to assist you as quickly as possible. Thank you all for your patience and we are very sorry for the inconvenience. Thank you very much! 1 Link to comment Share on other sites More sharing options...
Charlotte Bartlett Posted January 25, 2018 Share Posted January 25, 2018 Thank you!! 1 Link to comment Share on other sites More sharing options...
Kool Mekanic Posted January 27, 2018 Share Posted January 27, 2018 On 23/01/2018 at 10:18 PM, Dakota Linden said: Users who had Product Listing Enhancements on affected listings should have been refunded Yes, I see it. Thanks to the team 1 Link to comment Share on other sites More sharing options...
SedonaOnidene Posted February 18, 2018 Share Posted February 18, 2018 (edited) On 1/23/2018 at 1:18 PM, Dakota Linden said: Greetings all! This should now be fully resolved. Product listings that were still missing should now be restored and can be viewed on your Manage Listings page on the Second Life Marketplace web site. Users who had Product Listing Enhancements on affected listings should have been refunded and may view the refunds on the L$ Transaction Log through the main SL web site. If you continue to have an issue, or are unable to see the refund, please submit a new Support Ticket under Marketplace - General Marketplace Issues and we will be able to assist you as quickly as possible. Thank you all for your patience and we are very sorry for the inconvenience. I filed a ticket on the losses I incurred due to this but but my ticket was closed with no response. I resubmitted the ticket and again, the ticket was closed with no response. I lost quite a bit of money on the disappearance of "no-copy" items. Why are my tickets asking about the refund being closed? Never mind, I missed that it is Product Listing Enhancements and not the loss of Marketplace items that is being refunded. But, not answering and just closing my tickets isn't acceptable at all. Edited February 18, 2018 by SedonaOnidene Link to comment Share on other sites More sharing options...
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