Jump to content

Arwen Serpente

Resident
  • Posts

    1,426
  • Joined

  • Last visited

Everything posted by Arwen Serpente

  1. And there goes the "boom" "boom" "boom" as another crop of "feedback" (formerly JIRA) are closed with the comment that they are investigating (still) and have no eta. I just wish they would stop closing things that aren't solved - I would sooooo love to see a closed message that says "we are closing this because we have implemented a fix."
  2. Yup, lost another this morning too. No way to tell what is missing with over 1000 listings. I check every day, so I know totals. When this bug first appeared, finding and editing the listing did bring it back. However, it has not worked (for me) with the more recent incidents. I've given up on the MP at this point - I haven't listed any new items in over a year.
  3. Thank you Froukje for posting that response so that we know the current status. I've still got one missing (it went missing about a week prior to the big outage). While it remains problematic that this isn't fixed, I do appreciate the honesty of LL support's reply.
  4. In the past, once the listing is "restored" / visible again, everything associated with it is restored.
  5. Half my store is gone too. They've never fixed this issue since it started - it recurs intermittently and randomly. My store was stable/complete for a few months, then one item went missing last week, and now it has cascaded to this mess. Given the multitude of tickets and JIRAs, I don't think they know how to implement a permanent fix.
  6. Happened to me too, and then it reappeared this week. The most recent JIRA is here but was closed (again) with no fix, just "I'm sorry this happened again! We're continuing our investigation into this issue." https://jira.secondlife.com/browse/BUG-234618
  7. Happening again. Lost one so far this morning. Since the JIRA referenced above was closed, I noticed that a new one has been opened recently: https://jira.secondlife.com/browse/BUG-234618
  8. Thank you Froukje for posting about this. It happened to me too this week. Visibility on two items disappeared. One came back on its own. The other, I had to hunt to find. It wouldn't reactivate from the MP folder inworld, so I copied it, added a "1" to the name, updated the folder and activated it - this just replaces the existing version. That brought it back. Will go to the new JIRA and add comments.
  9. It's frozen/stuck. A couple weeks ago, they did some kind of "fix" to the MP and in so doing, Best Selling got stuck. And, it also mirrors Relevance. So as usual, whatever was fixed, broke something else. Two JIRAs still awaiting review related to this: https://jira.secondlife.com/browse/BUG-234374 https://jira.secondlife.com/browse/BUG-234355
  10. In the past (prior to March 2023), Relevance and Best Selling were almost indistinguishable. The algorithm took into account everything from recency of sale, volume, rating, matching search term. In March 2023, the search function was updated and both Relevance and Best Selling were broken. The new search only indexes the top 50k items in the marketplace, so anything not making that cut (which is the vast majority of items) were displayed in random order, and often leading to older products at the top of searches. This week's change improves Best Selling with the past 30 day ranking; Relevance, however, was not fixed (at least when just looking at a store or category without a specific search term).
  11. When the MP was updated this week, the Relevance sort was changed and broken (my observation; others may observe differently). However, the Best Selling sort was improved to reflect best sellers in the past 30 days. So, try using the Best Selling sort if you want to see a mix of items, or, using Newest first if you want to see the latest releases.
  12. Items that had disappeared in my store have been restored. Item count is correct now. Take a look at your stores to check them. Fingers crossed this fix was across the board.
  13. And now my item count has gone down and 13 items have disappeared. Check your stores.
  14. I followed up and looked at my MP store (my comments are for my store only, I have no idea how others are impacted). In my store, Best selling sort is good. After the first 36 items, the accuracy diminishes, but at least the items are not the oldest. Relevance sort is good for first 12, but after that, it is totally random. The item count is still way out of whack. I have 1059 items and now the side bar shows 1998 items, almost double.
  15. Thanks Emma! Edited: The announcement says 11 am SL which is in about 30 minutes, so what I'm seeing may be "in process" of change. Will need to review if the changes are correct after 11 am SL time.
  16. It's happening to my favorite stores, too. Item count out of sync and oldest items coming up first in Relevance (which they hadn't over the Summer). Total mess. You may want to check your stores.
  17. Edited to add this note: Just informed by Emma Krocus that LL posted an announcement about MP changes. These changes in progress, so what I was seeing (as detailed below) may be the result of the work "in process". The only way to know if the changes are working will be after 11am SL time. ---------------------------------------------------------------------------------------------------------- Original posts: FYI, it's happening again. The MP just started to mess up with the Item count in my store. I have 1059, but the sidebar is showing 1097. As far as I can tell, nothing has disappeared, but this was the way it started the last time, item counts bouncing around and items showing up/disappearing. Edited to add: and after a refresh it is up to 1098. I'm so sick of this. Edited to add: 50 minutes later, I've apparently made, photographed and listed another 170 items. Lovely. The sidebar count is up to 1229 when I actually have 1059. They also changed something with the indexing: For the past 6 weeks or so (maybe a bit longer), the first 9 positions in Relevance reflected recently sold items; the following were new items in a random order, but at least they were new"er" - and my sales had improved. Now after the first 9 positions, my oldest products are showing - I expect whatever improvement in sales I was seeing will now stop.
  18. They just started working on the MP:
  19. I get the feeling they are fixing store by store. Sounds crazy right? My store was a mess with disappearing items/count bouncing around for the past 2 days. Today, it appears to be stable and at the correct number of items. Similar experience to Horatio: File support tickets even if they respond they cannot help, or, that the engineers are "working on it". Put comments in the JIRA that Froukje Hoorenbeek created today (since they closed all the others). https://jira.secondlife.com/browse/BUG-234188 Be the "squeaky wheel" 🙃
  20. Thank you Froukje for opening a new JIRA. I was so frustrated when the existing ones were closed without direction to the one that they are keeping open.
  21. omg just looked at my store. I now have items 2,106 according to the sidebar with 1060 matching (my store should have 1060):
×
×
  • Create New...