As we described a little while ago, we're taking some major steps to improve our bug-tracker, jira.secondlife.com. We're making it faster and easier to use, more revealing of our ongoing engineering work, and - most importantly - better at helping us find and fix bugs.
Today we completed the largest single milestone on our bug-tracking roadmap: the upgrade to JIRA 4.1. This was more than just a simple upgrade: as well as all the improvements that JIRA 4.1 brings, we've moved to new, more powerful hosting infrastructure. We've integrated the same login system used by the rest of secondlife.com. And we've installed the Greenhopper project management plugin so that open projects, such as Snowstorm, can expose far more of their roadmaps and schedules. It'll take a few days for the first projects to make their Greenhopper pages available, but once a project has one, you can get to it through the "Agile" item on the navigation bar.
If you're interested in our bug-tracking process or already contribute to it, please go take a look. We hope you'll find it significantly better than what we had before. However, there are still tweaks to be done and problems to be fixed. If you find anything in the new setup that doesn't work as it should, you can file an issue about the bug-tracker in the bug-tracker, specifically in the WEB project, jira.secondlife.com component. (Using the bug-tracker to report on itself may seem dangerously recursive, but don't worry; we've hardly ever caused any wormholes in the space-time continuum.)
One more thing, for JIRA regulars: As mentioned previously, we're also making changes to some of the workflows with which we categorise and process issues. Some of those changes were made two weeks ago. With this upgrade, we're moving towards another little tweak: renaming the Priority field to Severity and using it to describe the seriousness of effect that an issue has. This is for a couple of reasons: firstly, to reduce edit-war arguments by making the field topic a little more objective. (You can read the descriptions and criteria for the Severity field values on this wiki page.) Secondly, because Priority is meaningless as an attribute of a single issue; rather, an issue's Priority is its relative position amongst its peers, which is decided during project backlog review. The renaming of the field hasn't happened yet, since it requires tweaking of the underpinnings to be done after dust has settled on the upgrade, but in the meantime we've renamed the values that the field takes.
Once again, we'd like to thank everyone who works with us through the bug-tracker to report and fix problems. With these and future JIRA improvements, we aim to give you a clearer view of how your contributions make Second Life better for everyone.
Edited to add: Our screencast wizard, Torley, has created a couple of video tutorials which show off some new features that make JIRA use considerably quicker. Check out How to search the bug tracker and How to report a bug.