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  1. Linden Lab
    Latest Entry

    By Linden Lab,

    SL19B Event Regions.png

    Event Regions are a new feature in Second Life, a special type of region with extra capacity for both visitors and objects, depending on the package chosen, as well as other benefits noted below. To make this additional capacity possible, Event Regions run on a special hardware configuration.

    We’re introducing a lower priced offering called Event Regions Pro, priced at $449/mo with no additional setup fee.

    Each Event Region Pro includes:

    • 175 avatar limit
    • More than 20% improvement in script performance
    • Extended chat range (upon request) -- allowing everyone on the region to see and participate in Nearby Chat if desired

    Add-ons available for a fee:

    • Rollback service (completed within 48 hours) for $25 per request
    • Instancing Service -- Cloning of an Event Region for $50 per request. (Your region must have 100% original content)
    • Increase to 30,000 Land Impact -- $30 monthly add-on

    We have permanently lowered the price on the original version of Event Regions, which will be called Event Regions Elite, priced at $599 per month with no setup fee.

    Each Event Region Elite includes all features of Pro:

    • 175 avatar limit
    • More than 20% improvement in script performance
    • Extended chat range (upon request) -- allowing everyone on the region to see and participate in Nearby Chat if desired

    Event Region Elite includes additional benefits over Pro:

    • Land Impact limit raised from 20,000 to 30,000 at no charge
    • No fee for Rollbacks Service
    • No fee for Instancing Service
    • White-glove Concierge service

    We’re excited to be able to offer these two tiers -- Pro with a la carte pricing, and the all-inclusive Elite.

    In addition to these new product offerings, we are pleased to announce region rollbacks as a service. This service is now available to all private region owners. If you make a mistake with region content, or want to restore a previous build, you can now request to roll the region back to a specific time. Please note that rollbacks will still be at Linden Lab’s discretion and are not guaranteed. Rollback services are available at $25 per request.

    We continue to work on performance improvements for Event Regions as well as all of our land products. As well, you’ll see performance improvements in the latest release of the Performance Viewer.

    Here’s how to order an Event Region Elite or Pro:

    image2.png

    If you would like additional information about Event Regions, please contact Support and we’ll be happy to help.

    We look forward to seeing the exciting new events that you, our residents, create using the new Event Region feature!
     

  2. "Welcome back to HAIR FAIR 2022. Second Life  annual event, shop all of the newest styles to benefit Wigs for Kids. Come with me to check the event and try all the Free Gifts." Watch the video on YouTube.

  3. The Concierge and Land User Group meeting is a monthly, public meeting for discussion and education on Second Life, useful to both Mainland Residents and Estate owners.

    Topics include any issues relating to Customer Relations/Support or concerning Land in general (mainland, islands, Linden Homes, estates, auctions, etc.).

    Join Wendi, Vix, and members of the Land team, on Wednesday at 12pm PT at Linden Estate Services.  All are welcome.

  4. Kimmy Clementine - insta.jpg

    June is here and we're celebrating the beauty of Pride together on our updated Pride landing page with colorful imagery from Second Life Residents, including today's pic of the day by Kimmy Clementine!

    Look out for our LGBTQ+ Community Page that we'll be launching later this month with interviews from many in our community!

    Happy Pride Month!  🌈🏳️‍🌈


     

    For a chance to have your image featured as the Second Life pic of the day (and on our community pages as well as other social campaigns), submit your work to the Official Second Life Flickr Group, but don't forget to read the rules!

    Connect with Second Life on Social Media:
    Instagram | Facebook | Twitter | YouTube | Flickr | Pinterest | TikTok | Reddit | LinkedIn

  5. Happy Wednesday!

    We’re writing to remind everyone that we’ll be holding our monthly Web User Group meeting today at 14:00 SLT in our usual meeting place, where we’ll be discussing our status with ongoing projects and our near future plans for our web properties. As always, we’ll leave plenty of time for Q&A from the community. We look forward to seeing you there!

  6. We will be performing an update to the Second Life Login service on Monday, April 11th beginning at approximately 9:00 AM PDT and expected to complete before 10:00 AM PDT. Viewer logins will be unavailable for a portion of this maintenance period.

    This update includes a fix to new device email notifications for newly created accounts, performance improvements for the viewer login handshake, and improvements to metrics and diagnostics for our internal tools. Most of these changes are behind the scenes and should not change the login experience for Residents once the maintenance is completed.

    If you experience viewer login issues during the deployment window, please wait and try again later. Keep an eye on the Second Life Status Blog for updates. Thank you for your patience!

    UPDATE: The maintenance is now completed.

  7. Hi Everybody! 

    I would like to introduce a new member of the Linden Support team, Boxy 5000. 

    Boxy 5000 is a virtual assistant/support bot trainee. 

    But wait, wasn’t there already a chatbot who answered questions for premium users? Indeed there was! Boxy 3000 was the earlier model of the trainee chatbot. 

    We are learning from some design flaws and moving forward with a more advanced bot. Boxy 3000 has been re-invented and given an extra 2000! 

    But wait a second time! Won’t this bring about the machine apocalypse? Not just yet–Boxy 5000 is more advanced and learns as they go but Skynet is still a few upgrades away. 

    The upgraded bot will be a 24/7 support option for both premium and non-premium residents! (Previously only available for premium customers.)

    Boxy will have the ability to answer commonly asked questions, keep you up to date on current issues, help with ticket submission and in some cases handle a support request. 

    Boxy has uses for all residents, from early adopters to fresh new faces. 

    For new and more casual residents Boxy is available to help them find the support they need. 

    For our seasoned veterans Boxy can offer support options for some specific requests. Specifically, Boxy will be able to submit an abuse report on your behalf and in some cases help with the restart of a region!

    Boxy will continue to learn as we go. Boxy might not have all the answers currently, but we will continue to review questions posed and help the bot to better answer your support queries. 


    We realize that a chat bot is not a substitute for a customer support representative, and this bot is not meant to be. It is however meant to help when we are unavailable or may be experiencing higher call volumes. 

    For premium residents Boxy will only be the first point of contact before being passed to a support representative during office hours. Utilize Boxy to help better explain your issue once you are transferred to a support representative. Outside of office hours Boxy can help or create a ticket for when we are back in the office.

    The ability to get an answer to your question or to get your issue resolved without having to wait until our Support Lindens are available is Boxy’s primary directive.

    Anyone interested in saying hello to Boxy can access it by logging into our support portal. The Boxy 5000 chat widget should appear in the bottom right hand corner of your screen.  

    Boxy 5000.jpg

    Boxy 5000, it’s advanced… 

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