Kyle Linden

Hi Marconer, I highly suspect you have encountered a known issue, see https://jira.secondlife.com/browse/BUG-225655. The quick fix is to try our new EEP Second Life Viewer, with the caveat that it is a release candidate and may have other unresolved issues. You may download that viewer here: https://releasenotes.secondlife.com/viewer/6.4.0.538823.html If this does not fix the issue please contact support, as you may have other software or hardware issues that need further diagnosis. You may contact support here: https://lindenlab.freshdesk.com/support/tickets/new Thanks!

Hi everyone, I would like to informally confirm that we do have plans to support embedded MP4 video playback in a future project viewer. Timing to be determined, as this effort competes with many other projects underway. Thanks!

Alas, I didn't make the list either.

Hi DoctorKatherine1, Thank you for filing a bug report. We'll help you sort it out there. Thanks!

Hi o0oPrinCe0o, This topic is about Second Life viewer install issues. For assistance with log in issues please contact support at https://lindenlab.freshdesk.com/support/tickets/new/ For assistance with Firestorm please contact their support team. Thanks!

Thanks ExploreCAT!

Hi Caissa, I suspect your Win10 system has one of the Intel HD graphics cards that will require you to use the 32 bit Second Life viewer on that as well. Please try this method as well: Open your file explorer in Windows In the address bar type in %appdata% and press Enter Locate the SecondLife folder and open it Locate the downloads folder and delete it Launch Second Life as normal and the correct update will be applied If that does not resolve your install problem please file a bug report at https://jira.secondlife.com Sorry for the additional inconvenience. Thanks!

Hi TreenaMarsaille, I can see that you have successfully logged in since your post. Sorry for the inconvenience. I'm happy your issue is resolved. Thanks!

UPDATED POST! After 5:00 PM PDT on 6/5/2018 we released a new build of Second Life 5.1.6.515965 into a Release Candidate cohort we named "Unloop". This is a mandatory update for all Windows 32 bit systems which will help them escape the loop. Even if you had already followed the instructions below, you will be updated to 5.1.6.515965. Unfortunately, all Win8.1 or Win10 64 bit systems (not Win7 64bit) with any of the following GPUs: Intel HD, Intel HD 2000, Intel HD 2500, Intel HD 3000 or Intel HD 4000, cannot be forced out of the loop with mandatory updates. Since these GPUs do not have 64 bit driver support they must run the 32 bit version of Second Life. Residents with those hardware profiles will still need to manually uninstall Second Life *and* delete the remaining /downloads folder which is described in detail below. Original Message Greetings Residents! To all our 32 bit Windows users and a select group of 64bit Intel HD graphics users too, we’re sorry. Before noon (PDT) yesterday, 5/31/2018, we released the latest version of Second Life, version 5.1.5.515811. At the time of release there was an error defining the location of the 32 bit version of the Second Life viewer download. Because of that error, we delivered the 64 bit version of Second Life to everyone, even if your system was not capable of running it. This morning we saw an increase of bug reports and community blog posts about viewer updates being stuck in a loop and began investigating immediately. Ultimately we discovered the flaw was the lack of a valid download link to the 32 bit version of Second Life in our update system. We corrected this swiftly just before noon today, 6/1/2018. Anyone that did not attempt to log in to Second Life during that 24 hour window will not experience any issues. Anyone capable of running the 64 bit version of Second Life, was not impacted and shouldn’t have noticed anything but a normal Second Life viewer update. Unfortunately, anyone limited to the 32 bit version of Second Life, that did attempt to log in to Second Life during that 24 hour window is now likely stuck in an endless loop of trying to install the 64 bit version of Second Life. There is a way out of this loop. Updated Instructions. Uninstall the the 64 bit version of Second Life Open your file explorer in Windows In the address bar type in %appdata% and press Enter Locate the SecondLife folder and open it Locate the downloads folder and delete it (this is where the incorrect 64 bit version keeps trying to install from) Install the 32 bit version from: http://download.cloud.secondlife.com/Viewer_5/Second_Life_5_1_5_515811_i686_Setup.exe Launch Second Life as normal (if this does not resolve your issue please file a bug report at https://jira.secondlife.com) Thank you for your patience and understanding, we stumbled and we’ll make corrections to our processes to ensure this doesn’t happen again.

Hi Rosiella, I'm sorry to hear you're having installation issues please file a bug report at https://jira.secondlife.com and I will be happy to help you there. Thanks!

Hi JasmineEdith02, Your Operating System is either 32bit or you have one of the Intel HD graphics cards which also limits you to the use of the 32bit viewer. Please completely uninstall the version of Second Life you are using, then download this version of Second Life and install it. http://download.cloud.secondlife.com/Viewer_5/Second_Life_5_1_5_515811_i686_Setup.exe If you are having any further issues please file a bug report at https://jira.secondlife.com and I will be happy to help you there. Thanks!

EDITED Hi LittlegirlRosy, Your Operating System is either 32bit or you have one of the Intel HD graphics cards which also limits you to the use of the 32bit viewer. Please completely uninstall the version of Second Life you are using, then download this version of Second Life and install it. http://download.cloud.secondlife.com/Viewer_5/Second_Life_5_1_5_515811_i686_Setup.exe If you are having any further issues please file a bug report at https://jira.secondlife.com and I will be happy to help you there. Thanks!

Hi RosiellaShadowsHeart, Your graphics card does limit you to require the use of the 32 bit viewer. Please completely uninstall the version of Second Life you are using, then download this version of Second Life and install it. http://download.cloud.secondlife.com/Viewer_5/Second_Life_5_1_5_515811_i686_Setup.exe If you are having any further issues please file a bug report at https://jira.secondlife.com and I will be happy to help you there. Thanks!

Hi BadderBoy69, Please file a bug report at https://jira.secondlife.com and I'll be happy to help you diagnose issues there. Thanks!

Hello, Please see https://jira.secondlife.com/browse/BUG-11265 for additional information on this issue. Thanks