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Kyle Linden

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About Kyle Linden

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  1. Hello Yuumo, That's a very interesting observation. We would be curious to know more details about the issue, but as it may expose information about Alts or Groups, please file a Bug Report at https://jira.secondlife.com and set the Security level to Triagers and Reporter only. When you file a Bug report in our Jira please include as much information as possible including dates, times, groups involved and all Second Life log files. Thank you!
  2. To confirm, this is a known bug in AWS regions and there is a workaround. Please use web profiles at https://my.secondlife.com to add or remove permissions. However, if this does not work either, please contact support. Note: As of this writing, some parts of profiles may be inaccessible. See https://status.secondlifegrid.net/incidents/mwpxz87d7gfh for more details.
  3. Just to clarify, I made a false assumption that Lucia had previously requested to be one of the first included in the AWS region moves given their active involvement in so many aspects of Second Life. I realize now that was not the case. Lucia's region is not currently selected to be moved to AWS this week, as of 2020-10-19 17:20. If at some point their region (or anyone's region) is moved to AWS, it is best to follow the standard processes of filing bug reports for new issues. Sorry for any confusion, it's been a long Monday.
  4. Hi Lucia, There are a lot of moving parts right now and they're moving very quickly. We certainly do not want to cause any complications to your products by moving your region to AWS at an inopportune time, however, we cannot facilitate individual requests like this. It must be opt-in or opt-out of moving your region to AWS. If you opt-out to avoid KVP timing issues we can always include your region in the next batch. Thanks!
  5. Thank you for the bug report Lucia. The issue is confirmed and we have posted a status update for it. https://status.secondlifegrid.net/incidents/w2b3wbx72hqh
  6. Kyle Linden

    black screen

    Hi Marconer, I highly suspect you have encountered a known issue, see https://jira.secondlife.com/browse/BUG-225655. The quick fix is to try our new EEP Second Life Viewer, with the caveat that it is a release candidate and may have other unresolved issues. You may download that viewer here: https://releasenotes.secondlife.com/viewer/ If this does not fix the issue please contact support, as you may have other software or hardware issues that need further diagnosis. You may contact support here: https://lindenlab.freshdesk.com/support/tickets/new Than
  7. Hi everyone, I would like to informally confirm that we do have plans to support embedded MP4 video playback in a future project viewer. Timing to be determined, as this effort competes with many other projects underway. Thanks!
  8. Hi DoctorKatherine1, Thank you for filing a bug report. We'll help you sort it out there. Thanks!
  9. Hi o0oPrinCe0o, This topic is about Second Life viewer install issues. For assistance with log in issues please contact support at https://lindenlab.freshdesk.com/support/tickets/new/ For assistance with Firestorm please contact their support team. Thanks!
  10. Hi Caissa, I suspect your Win10 system has one of the Intel HD graphics cards that will require you to use the 32 bit Second Life viewer on that as well. Please try this method as well: Open your file explorer in Windows In the address bar type in %appdata% and press Enter Locate the SecondLife folder and open it Locate the downloads folder and delete it Launch Second Life as normal and the correct update will be applied If that does not resolve your install problem please file a bug report at https://jira.secondlif
  11. Hi TreenaMarsaille, I can see that you have successfully logged in since your post. Sorry for the inconvenience. I'm happy your issue is resolved. Thanks!
  12. UPDATED POST! After 5:00 PM PDT on 6/5/2018 we released a new build of Second Life into a Release Candidate cohort we named "Unloop". This is a mandatory update for all Windows 32 bit systems which will help them escape the loop. Even if you had already followed the instructions below, you will be updated to Unfortunately, all Win8.1 or Win10 64 bit systems (not Win7 64bit) with any of the following GPUs: Intel HD, Intel HD 2000, Intel HD 2500, Intel HD 3000 or Intel HD 4000, cannot be forced out of the loop with mandatory updates. Since these GPUs do not h
  13. Hi Rosiella, I'm sorry to hear you're having installation issues please file a bug report at https://jira.secondlife.com and I will be happy to help you there. Thanks!
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