Nalates Urriah

I agree with Ayesha. When the Lindens come in today (probably tomorrow 1/3) they will be sorting out problems and fixing them as quickly as they can. The status page will be a distant consideration if remembered at all. Also, you write as if you are addressing a Linden... you know better. I am seeing lots of questions about failed MP deleveries. So, likely something is wrong. On the Lindex it is difficult to say. Too many people still fail to understand what a buy order is and the time it takes to transact.

You'll find the third party apps in http://wiki.secondlife.com/wiki/Third_Party_Viewer_Directory The Pocket Metaverse is listed for iPhone. But, my understanding is the author no longer supports it. As to why the Lab hasn't does something... The SL development team has limited resources, time, money, people... and they are hiring. What they develop is a matter of priorities. In general they decide priority on the basis of what they believe will be of interest and benefit to the most users. Apple's market share of the computer market continues to decline, even with the total number of units sold increasing. iPhone market share is about 40% and this last year remained static. Also, while Apply used to provide the leading graphics systems they are only providing a distant 2nd place in 3D games. Many will say, unfortunately... Microsoft Windows and Nvidia provide the best support for games. Nivida undeniably provides the best game support for Windows and Apple when it comes to OpenGL graphics. Apple doesn't provide good OpenGL support. So, building for Apple puts the Lab in a labor intensive (costly) position. All these reasons and the few Apple users in SL means accommodating them is a lesser priority for the Lab. Especially since Apple has failed to fix issues with their system that create problems for SL users. The Lab does what it can. Consider: Oz Linden the director of SL engineering uses a Mac... Apple isn't ingnored from our side...

You might also go to the in-world store and look for a 'redelivery terminal'. Use search to find Vista Barnes. Look in his profile to learn how to contact him. Most merchants have contact and problem resolution info there. Delivery failure is less common these days but. enough so that most merchants plan for it. Also search your inventory using the RECENT tab. You can adjust the time frame considered 'recent' using Filters, lower left of inventory window, gear icon.

I suspect they forgot. We are in a no change window until Jan 2. But... the operations team is updating the operating system to a new verison of Linux. So, the restarts may have been to move that project forward. According to Simon this is an update just to get the latest Linux fixes and upgrades, nothing specific to SL.

https://accounts.secondlife.com/lindex/economic_limits The settings are in your SL dashboard. Instructions for requesting a limit increase are there too.

Alwin is being picky about language and concerned that you understand. Things get messy when you don't. To keep your current facial appearance is going to take some work. I doubt you will find one that looks like your current avatar. Because of that problem I use an all-but-head-mesh-avatar. I've kept my classic head. The classic avatar mesh is rendered differently than the new mesh avatars. It is a matter of how the viewer is designed and there is nothing to be done about it. Mesh things, like mesh body, feet, hands, and head and houses and stuff all run through the same render process. To be precise, attachments are rendered as any other prim in SL is rendered. But, classic avatars use a different render process. But, that is not necessarily a problem. The skin I have is for classic and mesh. So, the neck seam when properly sized is almost invisible. https://www.flickr.com/photos/nalates/31105122061/in/dateposted-public/ https://www.flickr.com/photos/nalates/31183435936/in/dateposted-public/ There are 'blenders' to help match mesh body skin to classic body hands,heads, feet or vice-versa. There is a problem if you use body sheen or drops. Those are a function of mesh bodies that use SL materials. Something that cannot be done with classic skin. So, at that point the difference between body and head is more apparent. I built my own shape and look long ago. I would like to avoid having to change. My look has evolved as I learned more about porportions and working with SL. So, I plan to find a Bento head that is close to my current appearance. then I'll modify shape to get as close as possible to my current look. I've learned as I upgraded skin that slapping a new skin on my face does not leave me looking like the same person. With each new skin I have to change shape to get back to something near my previous appearance. I have images of my self from years past and stick those on a prim, which I park beside my avatar. I wear the new skin and start adjusting shape to get my appearance close to what I want. I tweat on the appearance over time. I think in any picture since 2013 you would recognize the avatar as being the same. That is the era when I changed skin a couple of times. Before 2013 the skin I used made my cheeks look puffier.

As Rolig explained LoD is the most likely reason for what you are seeing. There is a Debug Setting (renderVolumeLODFactor) you can change. But, it degrades your viewer's performance and places more load on the region servers. We prefer you NOT max out that setting except for special reasons, like getting a photo at distance. If you see objects changing 'drastically' as you approach, the designer of the item did a poor job of designing it. Some change is unavoidable, even in the best designed things. But, the Hi-Def and second down versions should show barely noticable change. The change in the last 50m, approximately, is where items change from LoD 2 to the higher def LoD 1. Some designers hammer on the polygon count for LoD 2 to reduce the Land Impact cost. These are likely the items you see not chaning until you are within 5 or 10m. There is a complicated relationship between reducing Land Impact and inducing peple to bump up their viewer's LoD setting. Those that care about others and understand LoD tend to leave their viewer setting at or near the default 1.00. Those ignorant of LoD, whether they care about lag or not, turn their viewer's setting up to clear the problem. Then wonder why the Lab has decided not to provide VR capable viewers for SL. The Firestorm peolpe used 2.00 for their default for a time. That created a controversy. But, it would likely reduce or solve your problem. I use 1.25 in my Linden Viewer and Firestorm. In the presets I have some sets where I use 4.00 (the max - you can put in larger numbers but the system doesn't behave different above 4) for photography and video. This was hot at 2 and 4 This was shot at 2 I see very little difference, but, I think the Dragons exhibit was VERY well done. There was almost no frame fropping/stutter. In Magical if you are watching close in the various parts you will see LoD changing. The fly through was done using 4. The system was dropping frames at 4, which is why the speed changes after going through the mountain. Quite a bit of stutter, some I editied out. Play with the setting and see what works for you. Please be considerate of others and set yours as low as you can tolerate. If you buy stuff, like a house, check that is well made before puchasing. ==== Connection problem... I doubt this is the problem. SL has changed over to HTTP protocol for downloading mesh items. HTTP has an error correcting process. So, you will always get the full complete download without missing parts. The connection may be slow and if packets are dropping, really slow. A scene will take longer to render in such cases. If you are close to something and it is still adding detail after a minute or so, it could be a connection issue. To test that, zoom the camera out and in on the object after it has fully rezzed. You can see its behavior after it has complete downloaded. If it behaves differently than when you first approached it, consider connection. If not, it is just poorly made LoD.

Use the viewer's HELP->ABOUT... before or after login to collect your computer and viewer information. As Syo said, without a better description of what is happening and what you are doing, no clue. So, if you want help... Are you using the text viewer on your computer or a phone? We assume because you login here, you have the right password. Aaah a picture appeared while I was writing... Not being able to log into a region usually means the regions is down or you are having a connection problem usually a network issue. Having a good Internet connection does not mean you have a good connection to the SL servers. Test the connection to SL. http://blog.nalates.net/2011/10/26/troubleshoot-your-sl-connection/ Your first step should be: go to the Destinaton Guide, pick a place and try to login there.

I use ESET. We see people using Webroot having problems but, there are work arounds for it. Lindal is right. Most AV problems are resolved by white listing the viewer's caches in LOCAL and ROAMING and the file in the viewer program folder slplugin.exe. Google for Second Life and Anti-Virus settings. Lots of people have explained how to setup AV with SL.

They are right, this is often a connection issue. Having good Internet does NOT mean you have a good connection to the SL servers. So, test the connection to SL. As you will see there are a number of things that can degrade your connection. Once those are handled you can move on to other troubleshooting steps. We are assuming you are using the Linden made SL Viewer. When asking tech questions click the viewer's HELP->ABOUT... before or after login and copy paste that info in with your question. Use OPTIONS in the upper right of your post to edit it. Third Party viewers are listed here: http://wiki.secondlife.com/wiki/Third_Party_Viewer_Directory Pick one and install it. You can use it to troubleshoot. If it lets you edit your stuff, the other viewer has a problem. If not, your computer, connection, or region has a problem. Edit your post to tell us what you found.

Your animations are having a problem playing. That is caused by a poor connection to the SL servers or conflicting animation overriders (AO's). You can check your connection to SL servers using this information: http://blog.nalates.net/2011/10/26/troubleshoot-your-sl-connection/ Make sure you do not have more than one AO in use. Make sure you have the AO on that came with you avatar and that it is enabled. Also, busy sims can produce the problem of stalling walk animations. Visit a deserted region like Furball or Pooley. See if the animation play there. If you have played with (like EDITED or RESTARTED the scripts) your avatar's HUD's, you may need to contact the maker of it to find out how to fix it.

There is an anti-grifing feature in Firestorm, Ctrl-Alt-P I think, that locks your avatar in place. It prevent people pushing you when you don't want to be pushed. When you press the keys you'll get a message in chat. You can chcek to see if it is your network by pressing Ctrl-Shift-1. This will open the Viewer Statistics panel. Look for PING time. If it is over 250ms you may want to check your network connection to the SL servers. REMEMBER: A good Internet connection does NOT assure a good connection to the SL servers.

The Q33 chip set was released in 2007. If it is a desktop, you may be able to add a video card... GTX780 cards are going for US$90 on eBay. You can get new GTX 1060 3GB video cards for about $200. GTX 1070 - $350+ and GTX 1080 - $500+

As this is only your 2nd ever post here... we assume you are new. When asking a tech question include the information from you viewer's HELP->ABOUT... you can click 'HELP' before or after login. See: https://community.secondlife.com/t5/English-Knowledge-Base/Opening-boxes/ta-p/700185 Make sure you understand how the buy-open-wear process works. It is very rare these days for things to not or incorrectly download. So, you should see them in inventory. If you have trouble finding them, click the RECENT tab. Also, there are filters in the inventory tools. Use the GEAR icon to get to the filters. You can set a time range to filter your inventory and reveal just items added in a specific time period.

The system on the Lab's side handles the supply of those images. There is nothing for you to do to control the creation of the images. Add a Profile Picture and you have done all you can do. That you are not seeing the picture in chat & IM indicates a problem likely on your side. But... Ask a friend if they are seeing an image of you in chat. If so, it is on your side. If not, it may be on the Lab's side. Since you have a low post count, we assume you are using the Linden made SL Viewer. When asking a tech question include the info from your viewer's HELP->ABOUT... Otherwise, we are answering based on our assumptions. Basic troubleshooting in SL uses two different viewers. Usually; the Linden Viewer and Firestorm viewer. The Linden viewer is the cutting edge but basic viewer. Firestorm lags a bit but is the feature rich power user viewer. Others are in the Third Party Viewer List. To get help from Linden Lab you MUST use the Linden made viewer. Helpers here use a mix of viewer brands. I suggest you try a second viewer and see if you have the same problem. This will suggest whether the problem is viewer, computer, or server related. You may also want to change you Profile Picture. See if something went sideways when yuo uploaded it. Also, you don't say if it ever worked or has never worked... The SL system is amazing complex. To figure out where a problem is we need lots of information about your computer, viewer, and the problem. Good luck.

The Firestorm people have an in-world support group and a wiki. You'll likely get better answers there. I use Firestorm and don't have a problem. You should have a version of the Linden made SL Viewer installed for troubleshooting. See if you have the same problem when using it. Then you'll now if it is a viewer specific or general computer problem. If you are not framilar with the various Windows OS settings, Google for info. Run through those settings. If you have an advanced sound system or a newer motherboard there are more features available than in the past. Your system may be trying to provide '3D' sound, controling which speaker and its volume a sound comes out. If you do not have the speakers intended for use with your current settings the computer may be sending most of the sound to a speaker that doesn't exist.

If you were not the owner of the parcel, meaning paying tier to Linden Lab, there is nothing you can do. The Lab won't mix into arguments like this. Move. There is no point arguing with mean, lying, dishonest people. It is likely the g/f will start taking her issues out on the b/f once there are no other targets. Revenge will likely take care of it self.

Cerise is right. I'll expand a bit on that answer. What you are seeing happen when clicking an SLURL is the computer deciding how to handle a server connection using the protocol named secondlife. You normally see URL's cause the computer to use the HTTP:, HTTPS:, FTP:, or mailto: protocols handled by your web browser. In Windows 10 in settings you can chose which browser to use for most URL's. (Settings->System->Default Apps->Web Browser) At the bottom of that page is an option to select: Choose Default Apps by Protocol. When you install a viewer it is changing this App by Protocol value for the protocol secondlife: telling the computer to use a SL Viewer when it sees a SLURL. Unfortunately the Lab and third party dev's do not add the protocol to Win 10 as MS recommends. So, we have no user-friendly way to change it from the settings page. Thus the recommendation to reinstall the Linden viewer to switich to it as the default handler requires we reinstall the viewer or dig into the registery and change it. There is a second level where the SLURL can be redirected, that is within the web browser. You can tell your web browser to use a specific app for a protocol. The browser will then stop using the Windows value and use the one you set. It will no longer matter which viewer you install last. The Browser will stay with your explicit browser setting. I haven't checked to see if Edge and IE will hold a protocol setting. They are made by Microsoft and typically have only used the Windows value. Google for how to set your browsers protocol.

Answering more directly, No... not yet. I am a Slink user. I've tried some other demos. I'll be trying another round of demos in the coming year. Slink's latst update of the mesh boddies is impressive giving me more control over materials used with the body. The feet, hands, and head get that set of updates next. Siddean isn't saying anything about Bento features. So, I expect Slink will trail behind others in adopting Bento. I plan to wait a couple or more months before buying Bento. I'll give the designers time to learn Bento in depth and find their misteps. For now don't generalize about what animation and clothes designers are doing. Make sure you understand what THEY (read as 'the individual designer) mean when they include Bento in their promo stuff. Remember. ALL animations to date are Bento compatible. That dosen't mean they animate the new Bento bones just that you can use them with a Bento mesh whatever without crashing. The Bento parts won't be moved by old animations. Also, using Bento animations with a classic avatar is doable. Say it animates the Bento wings. Unless you have Bento rigged wings, there is nothing to see being animated. So, those invibile wing bones while flapping away are invisible until you attach a mesh to them. That attaching has to be done when designing the mesh. The animation moves bones without knowing what is or isn'tattached to them.

When you ask a question like this include your computer information and viewer information. Use the viewer’s HELP->ABOUT… to collect the info before or after login. Since you aren’t getting to even ‘before’… its tough. So, we’ll try to get by with what we have. If you are running the 32-bit Win 10 that is part of the problem. Presumably you are using the 64-bit version. The hardware you have should run SL. Presumably you are using the Linden made default viewer. For troubleshooting get the Firestorm viewer, or other viewer you like. A list of them is here: http://wiki.secondlife.com/wiki/Third_Party_Viewer_Directory See if another viewer will run. That tells us if it is the computer or the viewer. Singularity viewer requires the least hardware. 8GB of RAM is borderline. When I ran Firestorm with 8GB I had crashes, but it did start… and 8 should be enough… However the RX 480 has some issues: https://jira.secondlife.com/browse/BUG-20057 http://jira.phoenixviewer.com/browse/FIRE-16829 And.. https://community.secondlife.com/t5/General-Second-Life-Tech/Weird-artifacting-with-the-AMD-RX-480/m-p/3058450#M5044 http://blog.nalates.net/2016/08/13/nvidia-vs-amd-serious-problem/ The problems are the same on Linden and Firestorm viewers. So, if your motherboard drivers and video driver are current they should not be a problem. Fixes others have tried can be found here: AMD OpenGL Problems 2016 Another set of fixes: Crash at VFS Clearing Cache – Not a good idea. Lots of old timers still think you clear your cache to solve any problem. They aren’t keeping up. Cache clearing now aggravates most of the problems it is supposed to fix. You can try unplugging all your USB devices… excluding mouse and keyboard… Get CPUID Hardware Monitor (free) to check temperatures. Open the SL log in C:\Users\[Win_login_ID]\AppData\Roaming\SecondLife\logs\ Start reading from the end toward the beginning looking for ERRORs to see what is crashing you.

You didn't give us enough information to know why you can't log in. Use the viewer's HELP->ABOUT... before or after login to collect info on your computer and viewer. If you are getting an error message, include that too. If you just hang forever at the 'contacting' message, something unusual is wrong. That hang normally times out and a error message is presented. You don't say how long you are waiting. Ayesha's recommendation is a quick troubleshooting step. Visit the Destination Guide web page and pick a new place to log into. Click the orange teleport button and let it start your viewer. If the problem is a down region or one having problems picking a different region should circumvent the problem. As an alternate avatar can log in, you don't have a hardware or viewer or network issue. But, you don't say if the avatars log into the same or different regions. So, it looks like a region specific problem.

Merry Christmas and Happy New Year! Thanks for starting the thread, Rolig

I'll expand on the answers given... 1 - Protected My answer is 'not well'. The SL system does have protections built in. BUT... there is no protection for any digital asset in ANY game that cannot be copied. For your computer to render the thing on your screen the system had to provide your computer a copy of it. There are numerious ways to retrive that copy and use it. The Lab does honor DMCA filings. So, RL copyright protection can be enforced. But, that is about it. 2 - Can things be copied? Yes. You do own the copyright to what you create and upload. Copyrights can be enforced in SL. But, people can still copy stuff and even sell it in SL until to file a DMCA. 3 - Can share with friens no store? Better protected? Yes and Sort of... If you own something, created and uploaded it, you have full permissions. You can give anything to anyone if you have transfer permission for that thing. No store needed. is it safer? If fewer people see it, there is less chance of it being stolen. So, I say sort of safer, but not really. I think most thefts are via copybot viewers. These are viewers designed with the intention of capturing mesh and textures. I have no hard data to prove that. But, it seems to be how it is done. 4 - Can animations be added? Yes. We can build and upload animations as BVH and ANIM files. Blender is generally the preferred tool for most SL users. Maya is another. AvaStar and MayaStar are plugins for Blender and Maya that handle the "unique' problems of animating for Second Life. Group animations... That is an excellent example of what is possible. ReferencesMuch of the documentation for SL is user created. The SL wiki is in lock down now. Before problems forced the lock most any user could edit and add to the wiki. No longer so the wiki is getting out of date. Most of the video and written tutorials are by SL users. Those to get out of date. So, pay attention to when tutorials were made. In December 2016 the Lab updated the avatar's skeleton/armature. So, something like 99% of all animation tutorials are out of date. New ones will come out. But, it will take some time.

You gave us nothing to work with... what kind of computer are you useing, which viewer are you running, has it ever worked or never... When asking tech questions click the viewer's HELP->ABOUT... and copy/paste that info in along with your question.

Clearing cache generally aggravates inventory problems. You seem to have learned that the hard way. I'm with Alwin on this one, ban whoever told you to clear cache daily. They were either sabotaging you are or they are an idiot. Never take tech advice from them again. The Firestorm fixes Alwin linked to are about the best out there. They work for all viewers. They do refer specifically to Firestorm control paths so you may have to do some translation to accomplish the tasks in other viewers. Your inventory is a list stored on the SL Servers. Your viewer uses a copy of that list to display your stuff when you open the inventory panel. Recovering your inventory is a matter of getting a new copy of that list. The Lindens are very good about not losing your stuff.