Dakota Linden

Greetings! Item reviews are subject to the Second Life Terms of Service and the Marketplace Listing Guidelines. http://secondlife.com/corporate/tos.php 8.2 You will not post or transmit prohibited Content, including any Content that is illegal, harassing or violates any person's rights. "(ii) Impersonate any person or entity without their consent, or otherwise misrepresent your affiliation," "(v) Post, display or transmit Content ......, false, inaccurate, misleading," https://marketplace.secondlife.com/listing_guidelines "Anti-Competitive or Abusive Behavior. Examples include, but are not limited to:" The "not limited to" means any behavior that could be considered Anti-Competitive or Abusive, even if it isn't specifically listed. Additional information is also provided in the Knowledge Base, located here: http://community.secondlife.com/t5/English-Knowledge-Base/Writing-item-reviews-on-the-Marketplace/ta-p/954941 Keyword spam is also covered under the Markeptlace Listing Guidelines, linked above, and may be reported by clicking on the Flag this Item link that is located on every product listing on the Marketplace. If you are able to show a pattern of abuse regarding reviews, it is recommended that you submit a Support Case using the options Marketplace - General Marketplace Issues and provide the links to each of the reviews that you believe are related and why you believe that they are related. This information will be forwarded for research and investigation. Investigations take time, so please ensure that if you chose to report the issue through the Support Portal, please include as much information and details as possible and I would ask that your confidence in the issue be at least 90-95% sure or you have solid evidence of the abuse. Reporting a positive review just because it might be from an alt or friend isn't sufficient cause.

Hi Strawberryfizz, If your entries on your Manage Inventory page are showing highlighted and say Unavailable, it means that your Magic Box is no longer in communication with the SLM web site. 1. Go to your Magic Box Status Page that is linked under your Merchant Home Page on the Second Life Marketplace and remove all of the Magic Boxes you have listed there. 2. Go in-world and "Touch" each Magic Box and select Reset from the popup menu that appears. 3. Wait. Do not reset your Boxes again during this time or you will risk having your Box show up with incorrect data and your items will remain inactive). The Magic Box colors will change during the communication process. Once the Magic Box returns to the default color, the communication process is complete and the Magic Box should be re-linked to the web site. 4. After the Magic Box color changes back to the default, go to your Manage Inventory page on the Second Life Marketplace and click on the "Sync Marketplace with Magic Boxes" button located on the right side of the page. 

Greetings, If you have questions regarding the Maturity Ratings please see the Second Life Marketplace Listing Guidelines, located here: https://marketplace.secondlife.com/listing_guidelines General Maturity Rated content is acceptable for everyone, including minors. Moderate Maturity Rated content is for Second Life Users who are 18+ years of age. Adult Maturity Rated Content is for Second Life Users who are over 18+ uears of age who which to engage in overly sexual or violent activities. If your product listing is changed by the system to Moderate or Adult based on the type of product or the usage of specific keywords then you should review your listing to determine who your target buyers are. If you are placing an Adult word into your listings are you really trying to target the product to a 16 year old? And if so, why? The word 'escort' has been mentioned in this thread. For those who do not understand why a word of that type would be considered Moderate or Adult please ask yourself if you really want to sell escort items to a 16 year old.

Hello Darrius, Linden Lab cannot fix trust issues when users are willling to accept and believe any comment without proof. Whether those comments are ones made by Linden Lab or by another user. Linden Lab is offering proof to any user who believes that products are immediately unlisted just because they were reported by someone else. Go try it yourself and see what happens. Users who have reported otherwise are offereing no proof at all. Yet who is being believed here? The user offering no proof.

Darrius Gothly wrote: ... and yet we have a report of a "test flag" of an otherwise trouble free item reviewed and delisted. This is the point I've been trying to make for months .. trust. You've stated time and time again that all Item Flags are reviewed by a human being, yet one single report completely shatters that assertion. If the customer base trusted LL then it would take a LOT of them with full documentation and a real frontal assault to shake customer confidence. Please understand Dakota .. I personally want to be rid of the trust issues. It's unhealthy and very detrimental to work in an environment where you do not trust your "partner". Yet every time we ask "please do this for us because it will help us trust you more" .. the response is "Pffft .. not important." (retread of an old tired rant .. off) Hello Darrius, Go test it for yourself. Go flag an item and then check to see if the Product Listing that you flagged was unlisted immediately as a result of you flagging the item. It does not happen. All reports and listings that are flagged are reviewed by a member of Linden Lab and are not unlisted only as a result of the listing itself being flagged. You are willing to accept that it happened to someone else without proof and without testing it. There is nothing Linden Lab can say or do if you are willing to accept and believe any comment regarding an issue without proof.

Phil Deakins wrote: Thank you for your post, Cudaboy. It answers a question that I've asked twice in this thread but nobody, especially Dakota, chose to answer - and one of the instances was asked of Dakota specifically. So they don't inform the seller that an item has been delisted. I'm not surprised that Dakota chose not to answer the question because the answer is not only embarassing for them but, quite frankly, it's an abominable practise on their part. The other very interesting part of your post was the experiment you did. Dakota has stated in this forum that flagged items are checked before delisting them. The truth of that has been seriously doubted because it's Linden Lab at the other end. Your test shows clearly that it is right to doubt what she stated, and to actually disbelieve it. Perhaps she isn't aware of the bad practises of the people concerned, or perhaps she merely stated the theory rather than the practise. Is it any wonder that Linden Lab has the extremely bad reputation amongst their customers that they have. Hello Phil, Merchants are notified, with a message on the SLM web site. This has been stated time and time again, by me, in posts on the forum. There is also a Jira asking that emails be implemented notifying merchants when a product is unlisted. Brooke has even replied to that Jira. This question has not, and never has been, unanswered. Products are NOT unlisted on the whim of users. They never have been, and never will be. All reports of issues are reviwed by a Linden Lab employee before the product is unlisted. However, if one of those employees is working through the reports and a new one comes up, the item may be unlisted almost immediately from the time of the report being sent if they agree.

Hello Darrius, I agree, and so does Brooke. The Marketplace needs work. From a Customer Support standpoint, which is who I am, the best I can do it help explain how things are, and can be, done today to help both the buyers and the sellers use the system. I am also an ear to you, and every other SLM user. The pain points that you all bring up are given to the Marketplace Team. The suggestions that you all bring up are also given to the Marketplace Team. But we have finite resources, so each issue, while it might be important to me, or to you, as an individual point, has to be added to the system and then viewed as part of the whole thing because of those finite resources. Just as a bug or issue that affects 5 people will most likely not be fixed before a bug that affects 1000+ people will be. While implementing a way, similar to what was on Xstreet, to notify sellers of the appropriate category is a huge thing to you and me and those who have had their items unlisted, it isn't the top issue that is being addressed at this time. If the Product Listing Review Team stopped addressing category issues completely, the only thing that will happen is the Marketplace gets cluttered, badly, and it becomes harder to find things. So before even bringing in the ability to explain to users why their listings were removed goes into place, the bigger issue is cleaning up the categories to make it easier for them to find the correct category in the first place so that their products do not get unlisted at all. By fixing the issue first and making it easier for sellers to find the correct category from the start, it should reduce the chances of products being placed into an incorrect category. This will have a greater overall impact, for everyone, than building into the system the ability to include the correct category when a product is unlisted. Then in the future, when resources can be allocated, the ability to include the correct category can then be built into the system.

Hello Ciaran, The issue comes down to 2 things. 1. The Listing Guidelines say to use the "most appropriate" category for a listing. 2. The categories need work. Number 1 causes the most problems. A tree is exterior decor, sure, but there is a Trees & Shrubs category, so the most appropriate category for a tree is the Tree & Shrubs category. A painting is decoration, yes, but there is an Art - Painting category, so the most appropriate category for a painting is the Painting category. Will there ever be a sub-category called Paintings under the Home & Garden - Decor category? Probably not, because there already is an appropriate Art - Paintings category. When a listing is created, you can do a search and type in painting and the Art - Painting category will be shown in the search results, but not the Home & Garden - Decor category. That is fine, until you get to things like House or home. When you search for Home you get the Home & Garden category instead of a category for Houses. This is where number 2 comes in. The categories need to be cleaned up and made consistent and easy to understand. This is being worked on, and hopefully, lots of changes will be done within the next few weeks.

Darrius Gothly wrote: Okay Dakota, let's do this dance again. Does every Enhancement Ad placed to show on the home page have exactly the same odds as every other Enhancment Ad? In as much as any system can be completely random, yes. I have this habit of using other situations to try to explain things. It is how it helps me to understand how things work, so bear with me, please Take a small bucket and dump a bunch of dominoes into it, then get 1 person to take out 10 tiles, then the next person take out 10 tiles, etc. Then each person look at the ones they picked without looking at the ones the 3 others have. Then put them all back into the bucket, and shake it up and then each take 10 more. After about the 3rd time, each person will start to see that sometimes they are getting the same tiles. Some will be more memorable than others, like the doubles. Some of them may even see that they are getting 2 or 3, or more, of the same tiles consistently, while at the same time not getting other tiles. That doesn't mean that one of the other friends sitting there aren't getting those tiles, only that they themselves aren't. Okay.. so the Listing Enhnacements work on the same principle. Each person who loads the homepage is fed 20 (iirc that is the number) listings in the scroller. While they are scrolling through to see all of the listings that they have been fed, someone else loads the homepage and gets 20 random listings. Each time the homepage is loaded 20 random listings are fed to that page. Just because one person doesn't see a particular listing doesn't mean that it isn't being displayed to someone else who is on the homepage. Since there is a finite number of products with Homepage Enhancements, it also means that the chances of seeing the same item more than once goes up. Now limit those. Take all the dominoes out and remove everything but the doubles and blank ones. This would be akin to changing your settings to only show Adult Rated Items, since this is the only group we can really limit by a significant amount. Now put the tiles with the doubles and the blanks back into the bucket and shake it up and take out the tiles again. What are the chances of seeing the double six? Pretty good, since there are far fewer tiles to chose from now.

Hello Darrius, The numbers were much lower on Xstreet because there were far fewer merchants and products. The bulk (90-95%) of the Incorrect Category issues are because the sellers are placing their listings into the top level/root categories instead of placing them into the correct sub-categories. And just for info, the top 2 issues with product listings are as follows: Keyword Spam. Category Selection In that order. Reports of keyword spam outweigh category issues by nearly 20 to 1. There is a far greater reported issue with users trying to search for something and being shown non related items than there are reports for category selection issues. But both issues are outlined, with examples, in the Listing Guidelines. It really is disheartening at times to get complaints, and sometimes very vicious ones, from users who, based on the type of Marketplace Issue they have with their listings, clearly haven't read the Listing Guidelines, but then blame Linden Lab when their product is unlisted.

Darrius Gothly wrote: Ah .. okay. I get it. The fact that your customers have lost all trust, are continually baffled by how come their products don't show up, and ask in earnest for a simple explanation of how a listing is chosen for display .. those are "no reason"? Hello Darrius, Their products "DO" show up. I have also explained why they may not see their listing even though others do. Place an enhancement in a sub-category and the chances of seeing the item in the Featured Scroller in the sub-category goes up, why? Fewer products have enhancments in the sub-categories compared to the home page. If a user with an Adult Rated item adds a Homepage Featured Enhancement to their listing they will have a far greater chance of seeing their listing in the scroller if they select the option only to view Adult Content on the Marketplace because they will not be fed General and Moderate Rated content. There will be fewer listings competing when the page is reloaded each time so they have a far greater chance of seeing their listing. Regards, Dakota Linden -- Linden Lab SL Marketplace Customer Support https://marketplace.secondlife.com/ http://www.secondlife.com

Hi Phil, At this time, unless the user contacts Customer Support directly, there is no way to advise the seller of the correct category. If you were with us back when the Xstreet SL web site was up and running and hosted the Marketplace, you may remember that, at that time, there was a way to provide that information to the sellers. Unfortunately, that feature was not included in the new SLM when it was created. It is a feature that will be built into, and implemented, in the future.

Darrius Gothly wrote: Grand Linden Conspiracy is not my way of thinking nor my point. What I'm looking for is a simple description of how the featured items are selected for placement into the Homepage Scroller. Since everyone pays the same amount for a Featured Ad, the algorithm used should ensure absolutely even and random placement. The algorithm should not be "Top Secret" or even slightly sensitive information ... it should be openly visible and well known so that there is no question and no doubt. However LL has instead seen fit to "protect" that algorithm with utmost secrecy. Why? I don't want another "well because of this and that and this other thing ..." explanation. I just want Linden Lab and the Commerce Dev Team to write up the algorithm and post it. And if that's not something LL is willing to do then you have no one to blame for the so-called "Grand Linden Conspiracy" than your own management. Hello Darrius, There is a really simple reason why it isn't released, there is no reason to. When everything is compared openly, as with this thread, regarding items that have a Featured Listing Enhancement on them, there is very little difference in the average number of impressions that a listing gets compared to another similar product with a Featured Listing Enhancement. Regards, Dakota Linden -- Linden Lab SL Marketplace Customer Support https://marketplace.secondlife.com/ http://www.secondlife.com

Greetings Volven! I am very sorry to hear about you crashing. When products are sent from scripted objects, like vendors and the Magic Box, the items are lost if you crash before you can accept delivery of the items. Since you have so many products, instead of trying to contact each of the sellers you should submit a Support Case and the Linden Lab Customer Support will re-deliver the items to you. https://support.secondlife.com/create-case/ When you create the case choose Marketplace as the type then Failed Marketplace Delivery. Please ensure that you include the SLM Order Number or numbers in your report so that the orders can quickly be pulled up. Regards, Dakota Linden -- Linden Lab SL Marketplace Customer Support https://marketplace.secondlife.com/ http://www.secondlife.com

Hi Arkie, If you are having trouble using the link provided in the email you can log into the Second Life Marketplace and go to your Transactions History log and look up the order number directly. Regards, Dakota Linden -- Linden Lab SL Marketplace Customer Support https://marketplace.secondlife.com/ http://www.secondlife.com

Hello Darrius and Catwise, We do feel your pain, and the reason why I provided a work around is because there isn't a solution to the issue yet, but improving parts of SLM in ways that you both have outlined would be a large step up in the usability of the Marketplace for sellers. Darrius, you mentioned that this has been a sore point for a while. Do you have a Jira Ticket number handy for this issue? I cannot guarantee that there will be a solution quickly, but I can check to ensure that the jira is on the backlog of things that need to be addressed so that a solution can be provided on a future update. Regards, Dakota Linden -- Linden Lab SL Marketplace Customer Support https://marketplace.secondlife.com/ http://www.secondlife.com

Darrius Gothly wrote: Dakota Linden wrote: If your service charges a recurring billing fee each month, then your Starter Pack should be set to the price of the 1st months service. Regards, Dakota Linden -- Linden Lab SL Marketplace Customer Support https://marketplace.secondlife.com/ http://www.secondlife.com The Starter Pack includes the Kiosk which is required to access the admin side of the website (the first time) and to make payments for monthly subscriptions (as well as a couple other functions). So it's not strictly service nor strictly product .. it's a mix of both. Should I state that the price is a combination of the Kiosk price plus the first 3 month's subscription? Hello Darrius, In a situation like that, you have actually given yourself the opporutnity to list your Service multiple times without violating the Listing Guidelines. 1. You can list the Starter Pack with only the Kiosk and charge a miminal service fee. 2. You can list a Starter Pack that includes the service fee for the kiosk and the 1st months service. 3. You can list a Starter Pack that includes the service fee for the kiosk and 3 months service. 4. You can list the Starter Pack that includes the service fee for the kiosk and 6 months service. 5. You can list the Starter Pack that includes the service fee for the kiosk with 1 year service. You can then price each pack accordingly. Regards, Dakota Linden -- Linden Lab SL Marketplace Customer Support https://marketplace.secondlife.com/ http://www.secondlife.com

Darrius Gothly wrote: That's a wonderfully logical and sensical answer Dakota .. but it's also patently false. There are advertisers with one product listed that shows up every single refresh. Since the Guidelines do not allow listing the same product under multiple listings, and there is no way to add an enhancement multiple times, their product must compete at the same statistical chance as every other product. Clearly certain ads are being pushed. No problem there, some folks get a chance to get their product viewed every single time .. that's great. But how do WE do that? This has been a request from the Merchant Community since Marketplace was released. To date, no answer has been provided. In fact, no one from LL has ever touched the subject. As a parent, when my kids dodged a question, it ALWAYS triggered the "okay .. NOW you have my full attention" reflex. The way LL has dodged this one has more than raised attention, it's at the core of why there is no trust between Merchants and LL .. and by extension .. no trust between Shoppers and LL. Hello Darrius, The question wasn't dodged, and it was answered, however, most users neglect to factor in the other issues as well. General Maturity Rated items will always get more views because those listings are shown to everyone, including guests who are not logged into the web site. Moderate Maturity Rated Items are not shown to anyone who is under 18 or does not have the viewing of Moderate content enabled. Adult Rated items will ohly be shown to users who are logged into the web site and have the option to view Adult Content enabled. Bella's product listing is an Adult Rated product. No, their listing will not be seen as many times as a General Maturity Rated item, as outlined above. Their listing will not be seen as many times as a Moderate Maturiry Rated item, as outlined above. The Grand Linden Conspiracy doesn't exist. Instead of asking why something is the way it is, those who subscribe to the Grand Linden Conspiracy automatically assume that Linden Lab is trying to undermine them in a detrimental way, or is offering favoratism to unnamed users. The entire point of the Marketplace is to try to level the playing field for all user who want to make and sell content in Second Life and to make is easier for buyers to locate products that they want to purchase. Playing favortism serves no one. Regards, Dakota Linden -- Linden Lab SL Marketplace Customer Support https://marketplace.secondlife.com/ http://www.secondlife.com

Cerise Sorbet wrote: Agreed, it is a very confusing system! Dakota seems to follow threads like this, so ... Does LL have a apot on the marketplace that shows the whole category tree expanded? If there is no view like that, can somebody make one? I bet that it would prevent a lot of the flagging work for both you and the merchants! Hello Cerise, We are actually working on this right now. I am working closely with Brooke on getting some category changes in place and once those are done, we are hoping to add information to the Wiki that will be available as a Merchant Resource page that includes a full copy of the entire Marketplace Category Tree Structure for quick viewing and searching. Regards, Dakota Linden -- Linden Lab SL Marketplace Customer Support https://marketplace.secondlife.com/ http://www.secondlife.com

Jimpsky Rhode wrote: Is there a way to quickly apply a new store location Slurl to all your product pages? I couldn't find one. Every time I move location inworld I have to edit zillions of listings one at a time, the same edit for each item. The kind of thing computers should do for us O_O Greetings! When the Second Life Marketplace was set up, each user now has the ability to create a store profile. The store profile contains a link directly to your store location in world. If at any time you need to update the SLurl, you can do so through your Store Profile and the new link will be shown as part of your store profile information. The individual SLurl options on a product listing really should only be used if you are trying to direct a potential buyer to the exact location of the product in your in world store, not just to your store itself, or if it is located in a different region than your in world store. As an example, say you have a Full Region with 4 different themed areas where you sell products. You can use the Store Profile SLurl to direct users to your main landing point at the region, then use the individual SLurls on each listing to direct the user directly to the actual product location so that they can see it rezzed in world. It is not recommended to use the individual product listing SLurl field to provide a landing point to your main store since that can be done through your Store Profile page. If your store location changes, you will need to update all individual listings if you have used that field instead of just being able to update your Store Proflie information. Regards, Dakota Linden -- Linden Lab SL Marketplace Customer Support https://marketplace.secondlife.com/ http://www.secondlife.com

Hi Arwen, If the Magic Box is able to deliver some items but not others that are placed into it, and when you remove all of the items that are being delivered and leave only the ones that are not being delivered, and those are still not being sent, it would seem to be a problem with those items themselves. Have you tried changing the name on one of them? 1. take the item out of the MB 2. rename the item 3. Add the item back to the MB 4. Edit the listing on SLM and asscoiate the listing to the newly named item. 5 purchase the item. One thing I would recommend is to rename the item something very unique and simple, like Problem Child Dress (or whatever the type of item is it). This way it is easy to search/find when you reassociate the item and it should be a name that you have probably never used before on any of your items and it contains no characters like brackets, etc. If the product can be delivered consistently with the item name change, then the scripts in the Magic Box are balking at the names that are being used for that product line and you will need to change all of them to something else. The FAQ on the old Xstreet SL web site used to warn sellers against using certain types of characters in their product names because the scripts see them differently. Regards, Dakota Linden -- Linden Lab SL Marketplace Customer Support https://marketplace.secondlife.com/ http://www.secondlife.com

Sassy Romano wrote: Dakota Linden wrote: Failed delivery issues are caused by communication issues with the Magic Box. They are not caused by using the shopping cart, nor Second Life Marketplace web site. Dakota, clearly you have access to richer information than we do but when this was xstreet, someone could buy item after item which was delivered from the same magic box without a failure. In other words, web to magic box communications worked fine. What happens now is that if someone loads up their cart from the same or different merchant, as merchants, we know very well that a good proportion of those fail. Now if they're all from the same merchant and some fail, how is that a communications issue with the magic box? The issue would seem to be NOT the magic box but fundamentally a failure of the web back end to communicate with the magic box, which is most often experienced when the cart is used. Maybe it's just terminology about how we each refer to "communications issue with magic box" but we can all present page after page of problems which are exacerbated by the use of the cart. If you'd like to add detailed information as to the communications used from start to finish in the cart process, the queue mechanism that seems to exist, how it can POSSIBLY (I've learnt the caps thing from Toy) take 8 hours to refund/attempt redelivery (does it even attempt redelivery?), that might help comprehension. Anyway..forwards with Direct Delivery Hiyas Sassy Keep in mind that there are 2 different scenarios here. One is a failed order. This is where the order itself shows that delivery of the product failed and the buyer is refunded. In those cases it us usually because there was an issue with the web site communicating with the sellers Magic Box. The Magic Box could not be contacted, so the web site failed the product sale. This can also be caused by the Magic Box not being able to locate the receiver in world, so it reports back to the web site that it could not deliver the product. Second is a failed delivery. This means that the order was completed, the sellers Magic Box did send the reciver the item, but the receiver didn't get the product. Both are lumped together under the term "failed delivery" because delivery of the product was not completed, but for very different reasons. In both scenario's it is communication issues in world that are causing the problem. Either being able to communicate with the sellers Magic Box, or the receiver beign able to get the delivery of the product itself. But in neither case is it an issue with the SLM web site itself, including the shopping cart and how many products are, or are not, in the shopping cart, when the buyer processes the purchase order. The reason why many feel that the issue is excerbated by the shopping cart is because the Magic Box was never designed to handle the sheer volume of sales that are now being processed so blaming the Shopping Cart and the fact that 10 items can be placed into the cart as the problem seems logical, but never actually addresses the real, underlying issue. The whole communication system for the Magic Box is outdated and whoefuly unable to handle the traffic, and the more products that are added the Marketplace, the worse the issue becomes. Regards, Dakota Linden -- Linden Lab SL Marketplace Customer Support https://marketplace.secondlife.com/ http://www.secondlife.com

Hi Bella! Viewing your own product listing in the Featured Scroller is not easy because each time you reload the page, others are also on the page and seeing items. If the page could be locked so that only one person could be on the page at a time, then that one person locked to the page would be able to reload and see all of the items that are featured, but since multiple people can be on the page at the same time, the items are being seen across all of the people that are on the page at the same time. This means that each time you reload the page, you will see a block of listings. But this also means that when others are on the page, they will see a different block of items. As an example, the Marketplace Homepage receives the highest page views, more people are on that page at the same time than any other page on the Marketplace. If 2000 people are on the Homepage and there are only 200 Homepage Featured Listings, then those 200 listings are spread out amongst the 2000 page views. Some people will see the same items multiple times, and others will never see all of the products that are featured because each time the page is reloaded, the web site will feed the products to the first page that is loaded. When you are trying to view your own items, your listing may been seen 10 times by others, but not by you because your listing is shown to new page views before you are able to scroll through the list and then reload the page to see more listings. Regards, Dakota Linden -- Linden Lab SL Marketplace Customer Support https://marketplace.secondlife.com/ http://www.secondlife.com

Evanescent wrote: Anyone else having trouble with sales not completing? I have stores on two different avs and they have both had the majority of their sales fail to deliver this weekend so far. Thanks, Eva Greetings Eva, Failed delivery issues are caused by communication issues with the Magic Box. They are not caused by using the shopping cart, nor Second Life Marketplace web site. If the Second Life Marketplace web site cannot contact your Magic Box in world then the sale will fail and the SLM Order will show that delivery of the item failed. If the SLM order shows that the product was delivered and the order was completed, but the buyer says that they did not get the product, then there was a failure in communicaiton with the receiver getting the item. Not a failure with the SLM web site or your Magic Box. If your SLM orders are showing failed, you can reset and re-sync your Magic Box to ensure that they are working correctly and that the communications between the SLM web site and your Magic Box are established without issues. If the issue is with the receiver getting the item, then there is nothing you, the seller, can do to correct the issue. The buyer/receiver must address the issue. Regards, Dakota Linden -- Linden Lab SL Marketplace Customer Support https://marketplace.secondlife.com/ http://www.secondlife.com

Darrius Gothly wrote: Dakota Linden wrote: Greetings! There is still the Services category on the Marketplace for listing services. Please remember that you must charge at least 50% of the service fee when you create the listing. https://marketplace.secondlife.com/listing_guidelines Regards, Dakota Linden -- Linden Lab SL Marketplace Customer Support https://marketplace.secondlife.com/ http://www.secondlife.com Dakota, I read through the guidelines for everything relating to Services and I didn't spot the 50% requirement. Can you be a bit more specific please? I've got a product just released that is a subscription service, but I sell the "Starter Kit" on Marketplace. The price for the Starter Kit covers account setup and integration services I provide, then after the start up period is over, there is an ongoing subscription fee. What I'm selling really is a Service, but it's initially delivered as a Product and with a price that is not a factor of the normal subscription fee. How would I calculate 50%? And 50% of what? (scratching head over that one) Greetings! The following information from the Listing Guidelines specifies the 50% fee. Non-Item Listings.The SL Marketplace is also not to be used for: Advertising events or places, Advertising land sales/rentals except as listed for free in the Marketplace Land Categories, Dispensing catalogs or information regarding an item without actually delivering that item, or Dispensing catalogs or information regarding a service without actually charging at least 50% of the value of that service." If your service charges a recurring billing fee each month, then your Starter Pack should be set to the price of the 1st months service. Regards, Dakota Linden -- Linden Lab SL Marketplace Customer Support https://marketplace.secondlife.com/ http://www.secondlife.com