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Dakota Linden

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Everything posted by Dakota Linden

  1. Hi Josh, Blocking the use of the top level categories is on the backlog of issues that need to be addressed and fixed on the Marketplace. Obviously issues that are more important and have a higher priority, like the failed delivery problems with the Magic Boxes, will be addressed ahead of issues like category options. Regards, Dakota Linden -- Linden Lab SL Marketplace Customer Support https://marketplace.secondlife.com/ http://www.secondlife.com
  2. Josh Susanto wrote: It's a functional car and it was listed as a ground vehicle. Had it not been textured with scanned raw pork ribs, I can't see any possible reason why it should have been flagged at all. Hello Josh, Your product listing was unlisted because you placed it into the main Ground Vehicles category instead of placing it into the correct Cars & Trucks sub-category. So your listing is in fact in the wrong category. If you read the Marketplace Fees & Listings Policy page you will see that it clearly states not to place product listings into a top level category when there is a sub-category that is appropriate for your listing. https://marketplace.secondlife.com/listing_guidelines "Do not post items in the "Root" categories such as Apparel, Home & Garden, etc. unless you absolutely cannot find an applicable sub-category that applies" Since the Ground Vehicles category has an appropriate sub-category called Cars & Trucks, your listing should be moved to that sub-category to bring it into compliance with the Listing Policies. If your listing gets blocked for being in a Top Level/Root category, then it will become necessary to submit a Support Case through the Support Portal so that your listing can be unblocked so that you can correct the Marketplace Listing Policies violation. Regards, Dakota Linden -- Linden Lab SL Marketplace Customer Support https://marketplace.secondlife.com/ http://www.secondlife.com
  3. Hi Catwise! Honestly, it doesn't matter. Both categories are correct for those types of sculpted products. If you prefer to have your products in the original category, you are welcome to leave them there. If there is a sub-category under the new section that fits your product perfectly, you can place the listing there if you believe that it might have a better chance at being purchased. Regards, Dakota Linden -- Linden Lab SL Marketplace Customer Support https://marketplace.secondlife.com/ http://www.secondlife.com
  4. Greetings!! Since the Marketplace is using the Magic Boxes from the old Xstreet SL web site for the in world product delivery, the Xstreet SL web site will remain up, even though it is no longer possible to sell products through that web site. For those who may not remember, or where not using, the Marketplace back when it was on the old Xstreet SL web site, here is some historical (and current) information. The Magic Box status page has 4 columns. Unassociated Inventory, Unassociated Item Listings, Registered Servers, and Active Inventory. * Unassociated Item Listing - This column was used to show product listings that were on the Xstreet SL web site marketplace but the listing was not linked to the item in the Magic Box. * Unassociated Inventory - This column is used to show products in the Magic Box that do not have an active Product Listing on the Xstreet SL web site. * Registered Servers - This column shows the Magic Boxes that you have rezzed in world and that are communicating with the web site. * Active Inventory - This column shows active listings. That is, product listing on the Xstreet SL web site that are linked to a product in the Magic Box. Since the marketplace on the Xstreet SL web site was shut down on 6 October 2010, any products added to a Magic Box after that date will always show up under the Unassociated Inventory column since is it no possible to create a listing on the old Xstreet SL web site anymore. Residents who have been Merchants on the Marketplace back when it was called SLExchange and then Xstreet SL will most likely see entries under the Active Listings category and may even see entries under the Unassociated Item Listings column as well. Since the Marketplace still uses the Magic Boxes, here is some information that even can use when troubleshooting issues. 1. If you add a product to the Magic Box it should appear under the Unassociated Inventory column. If it doesn't then either the product permissions are No Transfer for you, the seller, or the Magic Box is not communicating correctly with the web site. Check the product to ensure all parts of it, textures, prims, and scripts let you transfer them. If the permissions are good, then have the region restarted to restore the communication links. 2. Registered Servers - as stated above, these are the Magic Boxes you have in world. The region/numbers are links. You can click on the link and the SLurl web page will open and you can teleport directly to the location of the Magic Box. This helps if you lose one. Each merchant may have to up 50 Magic Boxes rezzed in world at any time. Usually the Magic Boxes are good for up to 500 items, but it can get really confusing having that many items in the box and the boxes are getting really old and they are starting to have problems when there are more than 100 products in them. The Magic Boxes can be renamed, so for those who have lots of products, you can group the products by renaming the Magic Boxes to help keep track of your items better. EX: Shoes, Clothing, Buildings, Scripts, etc. This way if you need to update a product or troubleshoot an issue, you can quickly figure out which Magic Box has the item, or is having the problem. You can fully reset a Magic Box by clicking on the Remove link on the Magic Box status page and then clicking on the box in world and choosing reset from the pop up. After it resets, go to your Manage Inventory page on the SLM web site and re-sync the Marketplace to your Magic Boxes. Regards, Dakota Linden -- Linden Lab SL Marketplace Customer Support https://marketplace.secondlife.com/ http://www.secondlife.com
  5. Greetings!! Min is correct. The Sculpted Prims category was the original category from the old Xstreet SL web site marketplace. The new Sculpted Prims creators tools category was created with sub-categories to offer further breakdown of the products. However, there is no way to mass move the products in the old category to the new ones and disabling the category will effectively disable all of the products that are in that original category, which of course, we do not want to do. Regards, Dakota Linden -- Linden Lab SL Marketplace Customer Support https://marketplace.secondlife.com/ http://www.secondlife.com
  6. Hi Phil, The way Dmoz shows the numbers is very similar to the way the Marketplace shows them. Just in a slightly different way. When you view the main Home & Garden Top Level Category, you can see the number at the top for the total amount of products that are listed. The sidebar then shows the total number of items in each sub-category. The big difference is that on Dmoz you have extra clicks to actually see all of the listings and on the Marketplace, they are shown by default. Again, the numbers are reported correctly. You are just not used to seeing them that way because you are basing your views of how things "should" look based on someone elses design structure. If you believe that the way the numbers are shown on the Marketplace web site should be changed then you should submit a Jira Ticket and it will be reviewed by the Dev Team to see if they believe that the design system should be changed and if they agree, it will be set up to be implemented in a future update to the web site. Regards, Dakota Linden -- Linden Lab SL Marketplace Customer Support https://marketplace.secondlife.com/ http://www.secondlife.com
  7. Phil Deakins wrote: Hi Dakota. Yes, I know that "Home & Garden" is a legitimate category. Being a top level cat doesn't mean that it isn't a category. The matching items numbers displayed in the main area (not the sidebar) are mostly wrong though - bad design. When a category is displayed in the main area, the "matching items" number should be the number of matching items in the category that's being displayed, and not the number in that category plus all the categories below it. The way that it's been designed, the only categories that display the right numbers are bottom level ones. Apart from bottom level cats, wrong information is provided because there aren't that number of items in the category being displayed. Hi Phil, Since no products are supposed to be placed into Top Level categories, then by your calculation, the only numbers that should be displayed for the Top Level category are for those products that are in violation of the Listing Guidelines? And keep in mind that when you browse the Home & Garden top level category you see all of the products that in each of the sub-categories. So by your calculation the Marketplace should only show report the number of products that are in violation of the Listing Guidelines, but at the same time show all of the 20K+ products that are there? Wouldn't you think that the Marketplace was run by a bunch of idiots if the Home & Garden category said it only had 75 products in it, but you can clearly see that there are more than 20K+? Or what happens when there are no products placed into the Top Level Home & Garden category so the number shows ZERO, as it would under the way you believe it should work and all products in that area are in compliance with the rules? Why would you want to go to the Home & Garden top level category and be told that there are zero product listings in that section, especially when you can see that there are in fact products there? If you really believe that the cartegories should only report actually products that are in that category, and not in the sub-categories, then all of the Top Level Categories would report that there are ZERO products in those areas, assuming that all merchants are actually following the rules in the Listing Guidelines. Regards, Dakota Linden -- Linden Lab SL Marketplace Customer Support https://marketplace.secondlife.com/ http://www.secondlife.com
  8. Phil Deakins wrote: Yes, I realized that the "matching items" numbers in the main area (not in the sidebar) is a piece of bad design - wrong numbers for the category being displayed. Hi Phil! The "Home & Garden" is a legitimate category on the Marketplace, so the numbers that are displayed (depending upon your set Maturity Rating) show the number of all of the products that are under the Home & Garden category. Each Sub Category then has its number displayed. In my case I show the following on the Home & Garden page: 208922 matching items found. You may be able to see more items if you increase your chosen maturity level and search again. The number isn't wrong because all sub-category items will be displayed when anyone browses through the Top Level Home & Garden category. Regards, Dakota Linden -- Linden Lab SL Marketplace Customer Support https://marketplace.secondlife.com/ http://www.secondlife.com
  9. souljah Lefevre wrote: The issue isnt individual products as you seem to be making out the issue is the flagging system being abused. Now that we have raised this as a legitimate major issue you have deigned to take a look and respond that you will be more vigilant with thousands of objects than you are in answering people with recurring issues. Some creators are having their objects flagged saying they arent the same as description when the object hasnt even been bought so this is about your flagging system not our individual objects please adress that side of the issue ie the random flagging issue. Hi Souljah, I think there is confusion with the option for the flagging system. If a product is flagged for "Not being as advertised" one of the options under that header is Incorrect Category. If a seller places an item into, as an example, the Apparel category (Top Level/Root), they they are stating that their product is everything that is covered in the Sub-Categories. If the product is a pair of shorts, clearly it isn't Women's Boots, yet by placing the product into the Top Level Apparel category and completely disregarding the sub-categories they are misrepresenting their items. So yes, that product would be considered "Not as Advertised". Same as if a seller places a pair of boots into the Creators Tools Sculpted Prims category. While their boots "may" be sculpted, unless their product is specifically designed for other creators to use to create their own boots, then the seller who places the product into that category is lying about their item, since clearly their item is NOT a sculpted product that others can use to create an item, and instead should be in one of the appropriate footwear categories. Again, that item would be "not as advertised" since clearly they are advertising the product as a creators tool when they place their product into that category. Regards, Dakota Linden -- Linden Lab SL Marketplace Customer Support https://marketplace.secondlife.com/ http://www.secondlife.com
  10. Hey Bogas Delicioso, Have her submit a Support case using the above steps and I will try to help her further. Regards, Dakota Linden -- Linden Lab SL Marketplace Customer Support https://marketplace.secondlife.com/ http://www.secondlife.com
  11. Greetings Darrius! For anyone asking about a Product Listing, including why a product was unlisted, Featured Enhancements, etc use the following options: https://support.secondlife.com/create-case/ Type of problem: Marketplace Marketplace: Marketplace Item Listing Issue The above selections can be used by any type of account, including basic/free accounts. Please include the Manage Inventory Item Name or direct link to the listing to make it easier for Customer Support to locate the product. Regards, Dakota Linden -- Linden Lab SL Marketplace Customer Support https://marketplace.secondlife.com/ http://www.secondlife.com
  12. Greetings!!! 1. Flagging a product does not automatically unlist if from the Marketplace. 2. A Linden employee, with a Linden last name reviews all Listing Flags 3. All merchants are advised when a product is unlisted. There is a bright yellow text box that appears on the Marketplace with the Item Name and the reason why it was unlisted. 4. A Jira has been created asking for an email notification, along with the website notification when a product is unlisted. https://jira.secondlife.com/browse/WEB-3482 5. The Thursday release on the Marketplace corrected an issue with incorrect information being displayed on blocked product listings.http://community.secondlife.com/t5/Merchants/Marketplace-Release-Notes-March-24-2011/td-p/773817 6. If a product listing is placed into a Top Level/Root category it will be unlisted when it is found. https://marketplace.secondlife.com/listing_guidelines"Do not post items in the "Root" categories such as Apparel, Home & Garden, etc. unless you absolutely cannot find an applicable sub-category that applies.
 " Any category on the Marketplace that has a sub-category is considered a Top Level / Root category. 7. It the sellers responsibility to ensure that they and their products are in compliance with the rules. If a product is in the wrong category, it is not up to Linden Lab to correct the issue. We will point out the issue so that the seller can correct it themselves. If the seller refuses to correct the issue then the product will be blocked/removed from the Marketplace and the seller will have to contact Customer Support and ask for the item to be unblocked so that they can correct the issue. The seller will also be informed as to why their product was unlisted. 8. If a seller has a question regarding why their content was unlisted, submit a Support Case through the Support Portal with the exact name of the product as it appears on the Manage Inventory list, or with a direct link to the product listing and I or one of the other Marketplace CSR's will be happy to assist with understanding why the product was unlisted. Regards, Dakota Linden -- Linden LabSL Marketplace Customer Support https://marketplace.secondlife.com/ http://www.secondlife.com
  13. The Magic Box status page shows product listings on the Xstreet SL web site. If you have products listed under the Unassociated Inventory column it means those products are in your Magic Box but do not have a product listing on the old Xstreet SL web site. The Magic Box status page should be used to verify that the Magic Box sees the product (Unassociated Inventory) and that your Magic Boxes are on line (Registered Servers). Regards, Dakota Linden -- Linden Lab SL Marketplace Customer Support https://marketplace.secondlife.com/ http://www.secondlife.com
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