Cinnamon Lohner

What to do if your account is compromised Your account may have been compromised if: You can't access your account. You suddenly notice a reduced available balance on the payment source you have on file. If this happens, contact us immediately! Here's what to do: Go to the Second LIfe Help page and log in if you can. If you can't access your account, use the Forgot your login information? link on the right to recover your username and reset your password. Then log in. On the Second LIfe Help page page, click the Contact Support link on the right. On the next page, click Submit a a Support Case form. Under What type of problem are you having?, select Account Issue. A second dropdown appears. Under Account Issue, select I believe my account has been compromised. Fill in the rest of the fields as directed. Click Submit. Check your email for your case number. Call our fraud number: 800-860-6990. Once you do this, Linden Lab will place your account on hold and investigate the relevant transactions. This may take a few days. Once we have concluded the investigation, we'll send you an email explaining our conclusion and the action we will take. Note that all transactions involving Linden dollars are subject to Linden Lab's Terms of Service.

The Marketplace is a mess right now. They are doing maintenance again at 9:30am PDT. You may just want to wait until that's completed before doing anything more. --Cinn [postED] Scheduled Marketplace MaintenancePosted by Status Desk on March 28th, 2012 at 05:34 pm PDT[Posted 5:35 pm PDT, 28 March 2012] On Thursday, March 29th the Second Life Marketplace will be undergoing maintenance at 9:30 am PDT. During this time the marketplace will be unavailable. Maintenance is anticipated to last approximately one hour. Marketplace Search ResultsPosted by Status Desk on March 28th, 2012 at 03:30 pm PDT[Posted 3:30 pm PDT, 28 March 2012] We are aware of discrepancies in search results for marketplace listings. We are actively working on resolving these discrepancies and will update this blog as more information is available.

Ok. What's the question? Please don't start a new thread. Use the Option - Edit to add the question to this one. --Cinn

You file a lawsuit the same way anybody in the real world files a lawsuit. Hire a lawyer, pay them lots of money, file a lawsuit. Pretty simple actually. And very stupid since you don't have any legal grounds to file one. --Cinn

Innula has the correct answer. But I just can't help myself. I'm afraid you've been screwed! --Cinn

Best to try IM or send a notecard. Just search for the designer's profile and go from there. --Cinn

Launch your viewer. You will find preferences under the Me menu. --Cinn

You will find a discussion on the various ports used by SL in the Knowledge Base article on firewalls. http://community.secondlife.com/t5/English-Knowledge-Base/Using-Second-Life-with-a-firewall/ta-p/1304539 I quoted the section with the ports below. However, generally speaking, setting QoS to work across a public internet link is probably a waste of time. QoS requires that every router between you and the servers you are talking to be setup with QoS support. While this is done on private corporate networks, it is not common on public networks. --Cinn Configuring your hardware firewall Although the details depend on your specific firewall, follow this general procedure: Open outbound access for TCP ports - Second Life servers do not establish inbound TCP connections to client systems running the Second Life Viewer software. Instead, they use the "request / response" message pattern. Enable outbound TCP access for ports 53, 80, 443, 12043, 12046 and 21002. Open outbound "session" access for UDP ports- Although UDP is a session-less transport, many firewalls block unsolicited incoming UDP traffic to a particular port unless it has seen recent outgoing UDP traffic from that same port. Activate outbound UDP for ports 53, 3478, 3479, 5060, 5062, and 12000-29999. Monitor - The intricacies of modern firewalls make it difficult for one document to cover every network configuration. Use tools such as ntop and nprobe to monitor network flow between the Second Life Viewer and servers to identify network flows blocked by the firewall.

Do a search for "sandbox" or "sandboxes". These are places where you can build and unpack boxes without having to own or rent the land. You will find a lot of them and some are likely to have a lot of people. Just keep hunting around until you find a quiet one. --Cinn

Sounds like you need to know how to open and unpack a box. --Cinn http://community.secondlife.com/t5/English-Knowledge-Base/Opening-boxes/ta-p/700185

That's a good question. First, unlike your premium membership which is paid in advance, land tier is paid at the end of the monthly cycle. That way, if you have added land during the period, it could increase your next tier payment. However they bill you on the same day of the month that your premium membership is due. So, for example, my next premium account payment is due July 12th. My monthy tier payments are also always due on the 12th, even though I didn't buy my land on the 12th. Hope that helps --Cinn

You have to be a premium member to be in a Linden Home. If you went inactive and lost your premium membership, that would explain why you also lost your Linden Home. --Cinn

Dashboard - Account - Contact Information --Cinn

No one here who can help you do that. This is a resident supported forum. We can offer suggestions, advice, knowledge and cheese. Why don't you use the Linden Exchange to convert to dollars and then Process Credit? That doesn't use the Risk API. Risk API is only used by third party exchanges and it tends to throw negative assessments for reasons out of your control. The third party exchange doesn't have to follow the warning from the Risk API but they almost always do. That way they can put the blame on Linden Lab. --Cinn

For RL tax purposes, you are only concerned with US dollars going in and US dollars going out of SL. Those statements can be found at your Dashboard - Accounts - Account Statements. --Cinn

Here is the answer on latency from the Wild Blue website. Unfortunately, SL uses a RTP (real time protocol) that is real-time interactive gaming. Plus I imagine they make matters worse with their "engineered to help offest the impact of latency" This usually mean that they will buffer large amounts of data and then blast it all at once. When viewing webpages, the effect is that you click for a page and there is a 2-3 second pause and then the page appears. Because the page appears all at once, you don't get the sensation of slow performance. You tend to ignore the 2-3 sec delay. Of course, in real time gaming, when you click to move forward, you expect your avatar to move and then the delay become obvious. --Cinn http://get.wildblue.com/faqs.html What is the impact of latency? Can I play real-time Internet games or make Internet phone calls on your service? The WildBlue system is engineered to help offset the impact of latency, which is the delay caused by sending signals from the earth to the satellite and back again. However, there is a delay as the signal travels up to the satellite, back down to the gateway, up to the satellite and back down to your modem. For most applications this latency does not affect performance, however, there are some applications like voice over IP (telephone service delivered over the Internet, also known as VoIP), or real-time interactive gaming, where latency will have a noticeable effect on performance over the WildBlue network, as it would on any satellite-delivered service.

Looks like you've got two potential problems. First, you are running a laptop with Intel graphics. Those generally don't work very well. However, try updating the graphics drivers with the latest from the Intel site and see if that helps. Second you are running DSL over satellite?? First I've heard of DSL on satellite, but if you are truly running on a satellite dish, then your latency is going to exceed SL requirements. If you do get the viewer to run, the play response is going to be horrible. --Cinn

Billing can help. That's their job! --Cinn Have billing issues? Give us a call. Note that phone support is for billing issues only. If you're having technical issues, please use technical support. Billing support phone numbers Toll-Free (US/Canada) 800.294.1067 Long-Distance 703.286.6277 The Billing team is available 24 hours a day, seven days a week. Local Toll-Free numbers France: 0805.101.490 Germany: 0800.664.5510 Japan: 0066.33.132.830 Brazil: 0800.762.1132 Spain: 800.300.560 UK: 0800.048.4646 Support is in English Only

There is a subtle difference. Estate owners can allow their "renter" to buy the land so that the person buying has complete land parcel control where they can maintain the same ownership capabilities as someone owning mainland parcels, including the ability to deed the land to a group. Renting, on the other hand, implies that the estate owner maintains ownership of the land parcel and the renter has to join a land group in order to have the necessary privileges to use the parcel. --Cinn

AFAIK covenants can only be changed at the region level. The covenant tab in About Land simply provides a view of the covenant set for the sim. --Cinn

Under the World menu - Region/Estate - Environment tab. Easiest fix is to set it back to Use Second Life default. --Cinn

A little hard to answer because Mature and Adult are two different maturity settings and you've kinda clumped them together in your question. Start by checking your maturity settings in Preferences and make sure they are still set properly. Wouldn't be the first time that a Preference setting mysteriously tweaks itself. ETA: Based on your edit, have your friend check to see if Allow access only to Residents who: Have been age verified has been selected (World - Region/Estate - Estate tab) To be honest, I'm not sure that setting is valid anymore since Adult was added to the maturity settings. --Cinn

Co-ownership of land as well as objects is done using Groups. Create a group, have 2 equal owners in the group and use that as a means to have "co-ownership" of stuff. However, if you are referring to a Linden Home, then the answer is no, because Linden Homes cannot be group-owned. --Cinn

A hacked account would mean that someone logged into SL servers and stole your account information. That is obviously not the case here. In fact, I'm having trouble even understanding what your problem is? Objects sending other objects happens all the time. If you don't accept them, they wouldn't appear in your inventory. So what exactly is your problem/question?? Use the Options - Edit to add additional information to your post and the smart people here will try to help. --Cinn

You might try a different browser. IE has always had a hard time with the SL website. Firefox or Chrome might work better for you. --Cinn