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Grumpity Linden

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Grumpity Linden last won the day on May 31 2019

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About Grumpity Linden

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  1. We don't reward bots for failure! That's why it got the sharp stick poke. ...It restarts the regions when it's time or it gets the hose again...
  2. Hey Teresa, no offense taken. We're really not able to comment very much in terms of details for now, but we are quite earnest in the Press Release, and I personally think Inara's blog is a great breakdown of that.
  3. In all seriousness -- this really really is a good thing. We’re excited for the opportunities it presents and we’re rock solid sure of the bright future of SL. And with that… NFC
  4. Actually, the Grid Poking Bot had been fixed. Unfortunately, things happened between then and now and it was recently discovered that the bot needed another poke with a sharp stick, which has now once again been achieved. The alerting for over-long region uptime has been adjusted to catch the current failure mode. I won't say that sanity has been restored, but something along those lines...
  5. Due to a short week in the US and some vacations scheduled, the Monthly Web UG meeting will take place NEXT Wednesday, July 8, at 2pm PST. See you there! https://secondlife.com/my/community/events/event.php?id=8150063
  6. Hi Muffmuffin, There is a known issue with some Skrill accounts which can be resolved by deleting the payment method from your account and re-adding it. See: https://status.secondlifegrid.net/incidents/ypxmpnf1vm41?u=7m369bw9c1md. If you are still having issues and it's inconvenient to call the billing line, you can file a ticket in the support portal.
  7. Hi Micaela, 1) There are some situations in which we are required to verify your identity before we can proceed with requested transactions, most commonly when you request to transfer funds to your payment method. But there are other circumstances where we may need to verify your identity to comply with regulations. 2) Most ID verification is completed automatically and takes just a few minutes. In cases where manual followup is needed, it usually takes 24-48 business hours, but can be up to 4 business days if the volume of requests is unusually high. 3) If you are ever in a situation where you're unable to pay due to a delay on our end, I would recommend reaching out to Support to see if we can help work something out.
  8. Hi secondBeach, No action is needed from you in this case. Your USD purchases, if any, will be handled by Tilia, with which you already have a relationship and have accepted the Terms of Service.
  9. I highly recommend Soft Linden's blog post on privacy and security in Tilia:
  10. Hi Piovefiore! Sorry I didn't respond here earlier. Most likely you're seeing this because of a change in the LindeX market rate between the time your purchase order was placed and the time it completed. Because your card is charged when you place the order, the remaining difference in cost of L$ is credited to your USD wallet, which results in the Tilia ToS acceptance requirement. I know this experience is a little jarring, and we're working to make it less so. Accepting the ToS does not require you to provide any additional information or result in any new fees.
  11. Hi Epoch, This does include premium costs as well. I don't believe there should be any change to what you see on your statement, however, the exact line item you see on your bank statement may change in the future. I will update here if I'm able to find out more specifics.
  12. Hi kiramanell! I was making a little joke, because Chic Aeon has a strong opinion about these changes, and had referred to them as BIG, and I was needling her just a tiny bit about it. In all seriousness, it is, of course, everyone's right to decide whether a particular Terms of Service are acceptable. So while I, personally, as a regular grumpity human think that these changes are minor, as Grumpity Linden it's my job to make sure that our customers are minimally disrupted in their daily activities by this transition, are aware of the change, and to answer any questions and concerns. In retrospect, I should have refrained from making light of this, and I apologize. We are all focused on keeping the Second Life economy strong while making sure we're complying with all applicable regulations, and Tilia is the solution created by Linden Lab to do just that.
  13. Nope, you're all good. Renewals will happen automatically, same as always.
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