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Grumpity Linden

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Everything posted by Grumpity Linden

  1. PSssst... you know what else will retire? His bear. Don't miss that opportunity... just saying. ❤️
  2. It's definitely for realz true: no VAT on annual membership fees. There are no changes to UK VAT charges, but we will update the language to Brexit it out of the who-gets-charged-what descriptions. Thanks for the nudge!
  3. Second Life Server: Version 2021-01-08.554824 (No release notes available currently) Scheduled Friday 2021-01-08 12:00-16:00 PST Second Life RC: Version 2021-01-08.554824 (No release notes available currently) Scheduled Friday 2021-01-08 9:45-12:00 PST On Region Restarts: We're restarting the grid due to a recent outage with our service provider (AWS). We don't anticipate this being a regular occurrence, and have engineers actively working to develop solutions to ensure that grid rolls will not be required when we encounter situations like this in the future.
  4. Could you try clearing your browser cache and cookies and see if that fixes the login issues for you? If that fails, please try rebooting your computer altogether. These issues seem to affect only some (sizable) subset of residents, and we're working on figuring out why. Thanks! If one of these suggestions helps, please comment here to let me know!
  5. The status blog has a handy "Scheduled Maintenance" feature. It's super useful except when we don't schedule the window just right to close _after_ we're done with the maintenance.
  6. Hi All, We understand the hesitation to move to the cloud - the warnings of possible performance issues are no joke! The unquestionable benefit of doing so early is that it allows you to raise specific issues that your regions are experiencing to our team and help us fix them before all of the grid moves to the cloud. Our goal is to move as much of a representative cohort as possible so we can see realistic performance. Just today, because we migrated a large(ish) number of regions, we've identified and are in the process of fixing a bottleneck. However, if your regions have been moved, we will accept requests to move them back to the datacenter for a while longer, and we will do our best to take note of the regions you would like to NOT be moved to AWS at this time. We're excited about the progress in uplift and grateful for your help as we move. And for your patience too.
  7. I'm with you. Pineapple should only appear on tacos Al Pastor.
  8. Oooook here we go. Marketplace is back up! There may be some residual issues with transactions placed between 10:55AM SLT and 1:30PM SLT. If they are not resolve-able, please file a support ticket. Thank you!
  9. Alright, we've got a fix out. Most of us have many limbs crossed ...
  10. Hi! We're working on it. Please follow the status blog for updates: https://status.secondlifegrid.net/incidents/bntfy597f1hb
  11. Hey all! We're having a pretty bad day over here, and we know that means that all of you are having a bad day. We're working these outages, and will try to get this train back on the tracks ASAP. In the meantime, send us good thoughts and pizza.
  12. We are not aware of any cases where the Issuer (Bank issuing the Credit Card) was mis-classifying the transaction as a Cash Advance, only if it was done via PayPal. Despite PayPal earlier disavowing any knowledge of changes, it was, indeed, a change on their side which caused this issue. Now that they have rectified it, we're working with them to identify all affected transactions. If you have an issue with the Issuer (Bank) classifying your SL transactions as a cash advance, please contact our Billing Support.
  13. Hi All. Our legal team has successfully pushed back on PayPal changes which led to these transactions being classified as cash advances. We want to be very clear that this change in classification was not initiated by LL, nor did we benefit in any way from this. We have been assured that this should not occur going forward. We’re working with PayPal to see if there’s a way to make our users who were affected by this whole.
  14. well, you know. you file them - we fix them. sometimes anyway
  15. We don't reward bots for failure! That's why it got the sharp stick poke. ...It restarts the regions when it's time or it gets the hose again...
  16. Hey Teresa, no offense taken. We're really not able to comment very much in terms of details for now, but we are quite earnest in the Press Release, and I personally think Inara's blog is a great breakdown of that.
  17. In all seriousness -- this really really is a good thing. We’re excited for the opportunities it presents and we’re rock solid sure of the bright future of SL. And with that… NFC
  18. Actually, the Grid Poking Bot had been fixed. Unfortunately, things happened between then and now and it was recently discovered that the bot needed another poke with a sharp stick, which has now once again been achieved. The alerting for over-long region uptime has been adjusted to catch the current failure mode. I won't say that sanity has been restored, but something along those lines...
  19. Due to a short week in the US and some vacations scheduled, the Monthly Web UG meeting will take place NEXT Wednesday, July 8, at 2pm PST. See you there! https://secondlife.com/my/community/events/event.php?id=8150063
  20. Hi Muffmuffin, There is a known issue with some Skrill accounts which can be resolved by deleting the payment method from your account and re-adding it. See: https://status.secondlifegrid.net/incidents/ypxmpnf1vm41?u=7m369bw9c1md. If you are still having issues and it's inconvenient to call the billing line, you can file a ticket in the support portal.
  21. Hi Micaela, 1) There are some situations in which we are required to verify your identity before we can proceed with requested transactions, most commonly when you request to transfer funds to your payment method. But there are other circumstances where we may need to verify your identity to comply with regulations. 2) Most ID verification is completed automatically and takes just a few minutes. In cases where manual followup is needed, it usually takes 24-48 business hours, but can be up to 4 business days if the volume of requests is unusually high. 3) If you are ever in a situation where you're unable to pay due to a delay on our end, I would recommend reaching out to Support to see if we can help work something out.
  22. Hi secondBeach, No action is needed from you in this case. Your USD purchases, if any, will be handled by Tilia, with which you already have a relationship and have accepted the Terms of Service.
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