Can't log in into SL and can't open the website

[AdeDarma]

I can't log in into SL main or beta grid, it just stay in the loading screen and just saying logging in, i tried using sl viewer and firestorm.

I can't even open the secondlife.com or marketplace, when i typed secondlife.com in my browser it says internal server error and on the tab says 732, i also can't access the support page but i can access the forum.

[dreemetalova]

I am having the same issue, Since 14 January 2018, I have been trying to log in to Secondlife Viewer after many tries It not let me logged in. so I checked the website using an external browser (c**ome) it just showing me this.

Edited January 16, 2018 by dreemetalova

[AdeDarma]

1 minute ago, dreemetalova said:

I am having the same issue, Since 14 January 2015, I have been trying to log in to Secondlife Viewer after many tries It not let me logged in. so I checked the website using an external browser (c**ome) it just showing me this.

Have you try using vpn? I tried using vpn and it's working but when i turn the vpn off it's happening again, so i'm sure the problem from my isp and then i contacted my isp and told them the issue. now they solved the problem and i can access the website,mp, and the game now.

[Emma Krokus]

can't connect either...

"unable to connect to a simulator"

 

Edited January 16, 2018 by Emma Krokus
spelling not a strong point today

[Cindy Evanier]

5 minutes ago, Emma Krokus said:

can't connect either...

"unable to connect to a simulator"

 

It's rolling restarts day.  I heard a couple of people mention their sims were restarted twice

[Emma Krokus]

i'd thought of that - guess pooley was offline same time as home sim

just managed to get yet into another sim - yay!

thank you Cindy!

[LittleMe Jewell]

1 hour ago, dreemetalova said:

I am having the same issue, Since 14 January 2018, I have been trying to log in to Secondlife Viewer after many tries It not let me logged in. so I checked the website using an external browser (c**ome) it just showing me this.

You started your own thread about this and posted it in multiple existing threads.  That is considered spamming the forums and can get you in trouble. Posting multiple places is not necessarily going to get you any faster or better answers.

[Sonia Yeu]

Stuck on "Logging in...", it happens at least from 4-5 hours... no change... grid status says NOTHING. Shame.

 

[Alwin Alcott]

22 minutes ago, Sonia Yeu said:

. grid status says NOTHING. Shame.

perhaps because there is nothing to say?... no problems here ,  and 45600 online.. does sound more like a problem at your or isp side. try resetting your connection.

[Sonia Yeu]

7 minutes ago, Alwin Alcott said:

perhaps because there is nothing to say?... no problems here ,  and 45600 online.. does sound more like a problem at your or isp side. try resetting your connection.

Already did that hours ago. Unuseful.

A lot of users say the same. Not a local problem. Grid status is becoming ridiculous.

 

[Love Zhaoying]

If you are lucky, a more helpful forum user may suggest what you can check in logs or something you can try pinging, etc.

[LittleMe Jewell]

26 minutes ago, Sonia Yeu said:

Already did that hours ago. Unuseful.

A lot of users say the same. Not a local problem. Grid status is becoming ridiculous.

 

Despite what any of your friends might be saying about misc problems they are having, the grid itself is up and roughly the normal number of users are logged in.  Thus if you are having issues, it is isolated.  Try logging in to a different region.  If you are talking to others that are having problems, does this mean that you are sometime getting logged in or are you chatting outside of SL?  Give us more details of exactly what you are doing, exactly what any messages say, even maybe a screen shot. 

[Alwin Alcott]

41 minutes ago, Sonia Yeu said:

A lot of users say the same.

where are that lot of users? you can't log in so won't be seeing them inworld... and i see nothing at the forums except your post.

[Sonia Yeu]

17 minutes ago, LittleMe Jewell said:

Despite what any of your friends might be saying about misc problems they are having, the grid itself is up and roughly the normal number of users are logged in.  Thus if you are having issues, it is isolated.  Try logging in to a different region.  If you are talking to others that are having problems, does this mean that you are sometime getting logged in or are you chatting outside of SL?  Give us more details of exactly what you are doing, exactly what any messages say, even maybe a screen shot. 

Messages:

"Logging in..."

Screen shot: black login screen.

Amen.

[Sonia Yeu]

16 minutes ago, Alwin Alcott said:

where are that lot of users? you can't log in so won't be seeing them inworld... and i see nothing at the forums except your post.

There are other posts and it's evident. But since I can see people is writing here NOT to help, farewell.

[LittleMe Jewell]

It is possible that you are encountering what we call the "flat inventory" issue.  This means that your inventory is not sub-divided into folder / sub-folders enough.  Instead you have too many items in a single folder.  Open a Support ticket to LL -- see the link on the right side of the forum pages (not this thread, but main pages) - tell them you think you might have a "flat inventory" issue.  They have utilities to fix it.

Note however, that if you are also having issues connecting to this or any other website, it really is more likely an ISP / Connection issue.

[Sonia Yeu]

6 minutes ago, LittleMe Jewell said:

It is possible that you are encountering what we call the "flat inventory" issue.  This means that your inventory is not sub-divided into folder / sub-folders enough.  Instead you have too many items in a single folder.  Open a Support ticket to LL -- see the link on the right side of the forum pages (not this thread, but main pages) - tell them you think you might have a "flat inventory" issue.  They have utilities to fix it.

Note however, that if you are also having issues connecting to this or any other website, it really is more likely an ISP / Connection issue.

Thank you LittleMe, but my inventory is well managed from years.

[LittleMe Jewell]

2 minutes ago, Sonia Yeu said:

Thank you LittleMe, but my inventory is well managed from years.

"Well managed" as in 'you have a solid folder / sub-folder / sub-folder setup' and do not have thousands of items in ANY single folder?

The inventory issue and the network issues are the most common causes of stuck login (at least when the entire grid isn't having issues). 

In either your viewer install folder or in one of your 'AppData' folders (maybe someone will come along and clarify that), you should be able to find the view logs.  See if you see anything that gives you hints in the logs.

[Alwin Alcott]

22 minutes ago, Sonia Yeu said:

There are other posts and it's evident.

enlight me... i don't see any NEW posts with problems like yours.

[Kity Elan]

there are problems loggin in the world. The site is very slow too or not opening at all. invenotory charging very slow. All connected to second life is going very slow. many people saying this 

[Cindy Evanier]

7 minutes ago, Kity Elan said:

All connected to second life is going very slow

I am connected and its not slow at all.  

[Kity Elan]

i suppose it's a regional problems cause many italians got problems

[LittleMe Jewell]

29 minutes ago, Kity Elan said:

i suppose it's a regional problems cause many italians got problems

If you go to another sim do you have issues?  Or by 'regional', do you possibly mean 'folks from Italy'?  If that is the case, it could be that you all have a common ISP and the ISP is currently having problems.

[Kity Elan]

ye people from italy got that issue