Thank you for your response. Actually, I can access SL Website from Smartphone (different internet provider) so I guess there must be a problem with my PC connection or my ISP. I already called my ISP but they said there must be from the website "SL". I have no idea about this matter. I might need to talk with SL Support or LL Support. If anyone knows the email address where I can write to them, kindly please let me know. I would very appreciate it. thank you very much for the kind assistance.