Merchants

[Luna Bliss]

I've been charged 4 times for an enhancement that came due, and have heard reports that some are getting charged every 2 minutes for the same enhancement.

[Circe Ishtari]

Hello Luna

Yes, I got charged for 24 subscriptions in between 10 minutes, the due dates are different, I spreaded them over the month to make sure that I do not get charged like 50k at once. After they took my money, the status of subscriptions was not changed, not able to edit or remove subscriptions too. But I did end all possible subscriptions for now before they take more money.

Here is the other forum entry about this:

http://community.secondlife.com/t5/Merchants/2-Subscriptions-issues/td-p/1472781

[Luna Bliss]

oh great...I hope you didn't need that money to pay tier or something..

[Circe Ishtari]

Currently I do not have to pay rentals, paid them a few days ago but would this happen to the end of month, then yes, a great desaster that could be ^^ I do not mind paying the fees for marketplace but please at their due date.

[Dartagan Shepherd]

Surely an attempt to refund advertising to merchants during this bug season gone wrong.

Sorry to hear of your search, I mean listing, err, that is delivery, err ... BILLING  problem.

It appears to be a huge, I mean ... small, err ... ISOLATED incident.

You may need to call support to be told to file a ticket to be told to file a Jira to have it consolidated into another Jira to be closed.

[Pamela Galli Member]

When will it ever end?  I had a slew of enhancment charges today -- I asked my very capable assistant to see if she could figure out what they were for. Well HELL NO she can't do that because THERE IS NO WAY TO TRACK what item is being enhanced.

I have dozens of enhancments -- charging mulitple times for them will quickly mean losses in the thousands of DOLLARS.

I am thoroughly disgusted. It just gets worse every day.

LL makes the public schools I worked in look like models of efficiency and competence.

[Koltari Honored Resident]

Oh my I have been charged 15 times for enhanced adds in a span of an hour. 4 times for 899L even though I only have one add at that price..this is giving me grey hair. Cant tell what adds have been charged or if they at all are mine..

[Arwen Serpente Recognized Member]

To those affected by this - have you filed a Support ticket? This sounds out of control, so they do need to be alerted. And yes, it is entirely possible they will say start a JIRA for this (unless one exists already).

[Koltari Honored Resident]

I will be making a ticket as soon as back from travelling. Somehow filing a ticket trough my smart phone isnt very tempting. :-) In the mean time I am watching to see if there is any news and hope I wont be charged for more.

[Pamela Galli Member]

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Arwen Serpente wrote:

To those affected by this - have you filed a Support ticket? This sounds out of control, so they do need to be alerted. And yes, it is entirely possible they will say start a JIRA for this (unless one exists already).

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Not possible Arwen, as far as I know -- they can charge me as much as they like and I have no way to know what I am being charged for.