Lasher Oh

Great that you never have any delivery problems Ryota - wish I was on that same cloud as well :-) The Problem is not the standard delivery failure - where the customer pays and then doesn't get their goods and then has to get in touch to ask for a redelivery. That happens fairly frequently for a variety of reasons often not LLs fault e.g. the customer accidently dismisses the 'accept' button, which happens a lot more than they care to admit. It's also why I have my items spread through 10 boxes and then those same boxes duplicated in different regions. This is an issue that has only started seriously cropping up since the St Valentines Day Massacre. They are outright 'Delivery Failed' Notes on my order page. This means that the customer tried to pay - possibly did but then the marketplace for whatever biorked reason couldn't deliver and then gave the customer a refund. Meaning no goods for the customer no commission for the lab and bad karma me as the customer thinks I have got a borked set-up. One or two a week I can live with, to be expected with lag and outages etc. However for the past week I've had around 20 a day recorded as 'failed' and now the record has been bust with a whopping 40 which represented more than 50% of yestrdays orders. Something bad is happening with the Marketplace setup and they are not letting on what it is.

That's right your eyes don't deceive you. According to my 'Orders' page More than 50% of my sales were not honoured. That means 40 customers paid for one of my items and didn't get it. What they did get was a refund and what I didn't get was a sale. Neither did LL but then they did very graciously give us a moratorium on commission for the weeekend. The current situation is nothing short of a 'farce' (polite word for more choice phrases). Check your orders page folks I suspect I'm not the only poor sucker that has been stuffed this weekend. Now I'm off to post the running total on twitter as promised. PLease CT - KEEP the commision and give me my sales back - and then we will all be far better off! ^L^

Thanks for the updates CT however your waiver of commission whilst appreciated will in no way substitute for the lost sales due to 'failed delivery' I've counted at least 25 for the 17th alone and similar numbers for the other days since the Valentines Day debacle. Add to that the cost in time taken to deal DIRECTLY with all the customers complaints and I'm sure any reasonable person would agree that your gesture is kind of hollow. I'd rather you keep the commision (besides half my sales aint going through anyway) and instead have you tell us what you are concretely doing to fix the mess. Your post only gives vaque hints and a propaganda push for DD as the cure all for all ills. Snake oil Salesmen Techniques come to mind. ^L^

This particular piece of dirty laundry has been well aired over the years. The commerce team and LL are fully aware of how the merchant and buyer community feel about this blatent piece of daylight robbery and sharp practice. I have only ever heard of 1 or two folks actually buying from the marketplace with hard currency I think most folks sense the scam and stay well away from it just like we do when avoiding the white berries in the forest. It's silly that the Commerce Team still retain the 'buy in dollars' functionality. ^L^

I have a feeling that, just like search results, the delivery failures are cyclical and naturally the more goods I shift the greater the chance of a delivery failure. Maybe they even have an algorithm designed to share the pain :-). In general I don't have too many of that kind of problem but when I do it comes in clusters and short of spending the next six months adding a script like Zanara has to confirm rezzing of bought items it's impossible to verify if it really is an LL issue or as I have found, one where the goods are accidently dismissed by the buyer who then claims they were never delivered. I just take all requests for redelivery at face value as it's too time consuming to drill down and investigate. The one pattern I have observed is that customers sending an item as a gift from a shopping cart that has multiple items from other merchants in it is almost certain to end up with a belly flop.Then again I often get requests for redeliveries for items I don't sell - again this comes back to the multiple merchant aspect of the shopping cart. Personally when buying I have only ever failed to get the goods once in 2 years. But then I only ever buy one item at a time and have never used the gift function (I much prefer to hand over a gift personally rather than leaving to a third party auto function) The shopping cart is the problem - it's borked and it doesn't like dealing with multiple merchants. I have a sneaky feeling that is one problem that Direct Delivery will not solve. Which could be why the much hyped launch is now running late. ^L^

"What should I do and what do you advise me to do?" Join the loud and growing lobby to have the whole useless gamed and cheated review and rating system dumped completely. ^L^

I prefer to preserve what semblance of sanity I have left rather than accelerate the the degradation process by collaborating in the messy hell hole they call a Jira. The whole Jira system is a confused farce and a PR con created to make it look as if LL are paying heed to bug reports whilst systematically doing what they have always done - mainly , address those issues they feel like dealing with. I've observed over the years that the best way to get LL to react to a problem is to kick up an unholy stink everywhere else - so that it is both embarrassing and impossible for them to ignore. The quicker the Jira farce is disassembled the better - but I won't be holding my breath for that. ^L^

Is it just my imagination or has a short thread about Magic Boxes not working and or suddenly failing, been deleted?. I've looked up and down and inside out but can't find it. maybe the post I contributed to it yesterday was just a dream. ^L^

Instructions are as clear as mud and far too complictaed - anyone on the commerce team ever heard of the "KISS" principal? I don't have time for all that faffing about :-( ^L^

shhhhhhhh you might wake up Ralphy one of his elitist 'SL is a shambles' rambles is overdue I reckon. ^L^

Don't like it. Won't support it. Organisations headed up by self appointed authorities and self important community reps to tell folks what they should and should not be doing as best practice is a very bad practice indeed. ^L^

I was under the impression that a 3D mesh was just a more elaborate jazzy kind of sculpty, but then I'm not a tech head and I am a self confessed proud philistine . So it would never even cross my mind to snitch on a sculpty merchant using the word mesh.To me it is a legitimate use but I'm ready to be corrected. For devilment I might have been inclined to snitch on '3d mesh makers' for eploiting the wrong use of the English lanquage but alas the IT world has a shameful; record of stealing words and changing their meanings because they were too darned lazy to come up with their own unique definitions. Look up the original meaning of the word 'default' for example. Me I'll continue to go by the good old standard definition mainly.... Mesh "Material made of a network of wire or thread: "mesh for fishing nets" Indeed after looking through a number of online dictionaries there is not one that I found that included a definition relating to 3D computer mesh. I feel Toy has hit the nail on the head. Give it a year and y'all will hardly remember this particular storm in the tea cup ^L^

I get tired of having my legitimate 'Mesh' clothing items which were here way before 'Mesh Sculpties' were even thought of in SL, being flagged by trigger fingered snitches who have adopted a technology with a similar name. ^L^

I can see where your coming from but I recommend you just put everything that is adult related and almost adult in the top category. Forget trying to technically beat the system. There are too many snitches out there who revel in beating you up, and make a hobby of it. And there is no sense in wasting time beating yourself up continually checking if your items have been snitched on or not. A lot of my products fall into the adult section and I have never really suffered poor sales because of that. But then there is no way for me to sensibly track the sales I don't make.So I don't worry over those. Since the Commerce team introduced persistent maturity preferences, it's been fine - naturally I keep mine permanently on see the lot because I'm a big boy and I want to see all that this wonderful world has on offer. I hate all censorship and wouldn't dream of filtering my own access unless it was to expediate a particular search. However there are many who for their own legitimate reasons, prefer to have such controls and that's fine by me too. So instead of trying to dodge the rules by sticking bits of tape over naughty bits in my product shots, so that an adult or risqué outfit can be 'legitimately' displayed in the general section. I go out of my way to place items in the 'adult' category even veering towards that when the item could fall into general. I completely ignore the M category because I believe it is a total confusing farce, but that's a long story of idiot planning by LL lawyers that was outwith the commerce teams control. For those listings that do fall into the general category I place a simple reminder in the descriptions that states "Don't forget to enable mature content in order to see our full product range" Seems to have worked for the last couple of years (finger crossed) Happy new trading year to one and all! ^L^

Thx CTL - I read between the lines that was the reason. Which is why I made a comment on the one listing I recently discovered. I agree it is a work around for the lack of a proper comment box when flagging. Thus better than nothing. But I'm sure you'll agree that it is no where near an ideal arrangement. The review system is broken. It worked well when we used the xstreet model but when y'all decided to change everything. You threw the baby out with the bathwater. And replaced it with a monster. For instance with over a thousand items listed (and thats not an unusual number) it's well nigh impossible to keep track of poor, wrong or downright malicious intended reviews. We do not get email notices sent to us that an item has been reviewed and commented on. With Xstreet such functionality was standard. For instance - It can take months to discover that an item has been given a bad review just because SLM or LL systems screwed up the delivery. Which in turn is likely to put off a buyer which means less income for the merchant and thus less income for SLM unless buyer goes to one of the gamed products with 5 star ratings and a host of buddies leaving glowing comments. Best fix all round is to ditch the entire borked review system until you at least have a decent notification protocol in place. ^L^

The flagging categories for apealing a bad review are woefulyy inadequate. And there is no box where we can explain further. In fact I can hardly believe that a commerce team representative approved that system let alone allowed it to be built. Y'all would save yourselves a helluva lot of work if you just did the sensible thing and got rid of the whole stupid gamed 'review' system. It doesn't work it never did work and it's a mess. It's clearly obvious you haven't a clue how to make it either. Time to pull your heads out of the sand on this particular topic I guess. ^L^

Voted and watched - You know it takes a mighty powerful reason to persuade me to risk my sanity with the jira interface but this is pure common sense. Does anyone recall Pink tub thumping about Etsy being one of their inspirations and even directing us to the Etsy sellers guide as an example of best practice? It's a pity that the CTLs didn't pay heed to the quality of the reporting tools that Etsy are smart enough to have installed. ^L^

Thx CL - I saw Dakota drop in briefly and do a restart. It seems to have fixed the prob and have been able to list my test items - thanks for jumping in :-) ^L^

Not good! Having discovered previously listed items were stated as unavailable now. I Did the following. Step 1 I deleted the item from the inventory - that worked Step 2 I did a sync as the items were still in the magic box. Refreshed and no new item appears as ready for listing step 3 Took the old items out of magic box. Did another sync and refresh. Waited till the colours were gone step 4 Renamed the items (slight change). put them back in the box - wait for colours to change as usual. **bleep** head back to web, sync again and refresh. (bleep not mine) Items still not there! Will try listing a completely new boxed item next and do the dance all over - but not tonight - my will to live has been sapped enough already. ^L^

I'm going to hit the sync button in a minute after I have copy pasted the text from the suddenly 'unavailable' items. Why is that every upgrade of a system here gives us more work than less ? *sigh* ^L^

Well we can start with a few products of mine that were previously available now showing as (Item unavailable.) Not surprising as these items were listed right in the middle of the last time they were breaking the system. *sigh* so back to the drawing board. I also advise folks not to list any new items for a least a week after this release. There's still no button to remove dormant ghosts from the inventory and I'm wondering why they have put such emphasis on date. Which would be all well nad good if we could click the colums to sort by a different order. Nearly 2 years on I'm still gob smacked at how bad the merchants tools we were given are when compared to what we were spoiled with on xstreet. ^L^

WOW first time I have heard of such a thing. In that case there must have been a surge of overflowing object folders because failed deliveries from my store have gone up by at least 100% during the last 2 weeks! Now I know all you commerce teamies are banking on direct delivery sorting out these kind of troubles - but and it is a big BUT. I'm pretty sure that once launched there will still be as many failed deliveries as there was before, and I'm guessing that is one of the reasons why you have gagged the beta testers. Meanwhile a surge of failures at this time could be interpreted as a bit of propaganda ploy prior to the big rollout. EeeeeeK I'm turning into Josh! ^L^

Rhett Linden wrote: Trending shows what feed topics are hot based on Comments and Loves (combined with the respect of privacy settings). Sticks finger in throat and brings up the bile. Who wants that kind of rubbish 'Comments and Loves' who asked for it? Are you guys playing a game of pretending to be Twitters? AND what the hell was being migrated to where. Linden Techies and Geeks *sigh* Walks away shaking head ^L^

Mines too - noticed something looked odd yesterday when I got a message via profiles when I thougjt I had set it never to send me messages. I hate that web profile crap. It's just another layer of nonsense and confusion that we don't need and never have. Do we really need another piece of social network crap! Turn it off LL and while your at it admit that it's borked. A lot of people have sensitive info they don't want revealed. ^L^

I've had many an item removed - direct by the review team that were not flagged - interestingly it has usually coincided with forum posts that I have made that are not particularly complimentary of the commerce team. But that could just be my own paranoid suspicions :-) ^L^