Red52 Posted March 27 Share Posted March 27 So frustrated! It seems like there is a new Viewer upload every month; I've had to go through two of them in the past week 😞 Every time there is an upgrade, it takes two-three weeks for me to not get frozen screens/ kicked out/ etc. on a routine basis. This is completely frustrating and doesn't keep me motivated to continue with SL. Is there a place to go to get help with these types of problems, for those who aren't tech savvy? I'm tired of hearing 'you need to get your computer checked/ upgrade your graphics card, etc.' If I have to get an upgraded graphics card every year, this is not worth it. Link to comment Share on other sites More sharing options...
Kathlen Onyx Posted March 27 Share Posted March 27 Might help if you say what viewer you are using. 3 Link to comment Share on other sites More sharing options...
SandorWren Posted March 27 Share Posted March 27 I'm running Firestorm's newest PBR beta on a roughly 4 year old Acer Nitro 5 laptop.. I went through all the Alpha releases, and didn't run into issues like you describe. I didn't have issues with the standard release either. As Kathlen said: "what viewer are you using"? Do you have problems with any other software? Is your computer very old or low end? 1 Link to comment Share on other sites More sharing options...
Modulated Posted March 27 Share Posted March 27 7 hours ago, Red52 said: So frustrated! It seems like there is a new Viewer upload every month; I've had to go through two of them in the past week 😞 Every time there is an upgrade, it takes two-three weeks for me to not get frozen screens/ kicked out/ etc. on a routine basis. This is completely frustrating and doesn't keep me motivated to continue with SL. Is there a place to go to get help with these types of problems, for those who aren't tech savvy? I'm tired of hearing 'you need to get your computer checked/ upgrade your graphics card, etc.' If I have to get an upgraded graphics card every year, this is not worth it. Things get fixed in the code and updates are necessary, it's how it goes. 3 Link to comment Share on other sites More sharing options...
AmeliaJ08 Posted March 27 Share Posted March 27 (edited) Do you mean official viewer? I know it forces upgrades, wasn't aware they were pushing them out that fast though. Use an alternative viewer that doesn't force upgrade if it's annoying, you certainly don't need to upgrade your hardware every year though... something is clearly wrong. We can help but will need details. Â Â Edited March 27 by AmeliaJ08 1 Link to comment Share on other sites More sharing options...
Rowan Amore Posted March 27 Share Posted March 27 If you are using the SL viewer, you can shut off auto updates in preferences... 3 Link to comment Share on other sites More sharing options...
Love Zhaoying Posted March 27 Share Posted March 27 3 hours ago, Rowan Amore said: If you are using the SL viewer, you can shut off auto updates in preferences... IIRC, there will still be times you are "required" to update, correct? (In order to be compatible with some recent changes, etc.) 2 Link to comment Share on other sites More sharing options...
Rowan Amore Posted March 27 Share Posted March 27 (edited) 18 hours ago, Love Zhaoying said: IIRC, there will still be times you are "required" to update, correct? (In order to be compatible with some recent changes, etc.) Beats me. I.don't use the SL viewer. Firestorm has a 3 build rule so you only have to.update if.the viewer you are using becomes #4. Edited March 28 by Rowan Amore 2 Link to comment Share on other sites More sharing options...
Red52 Posted March 28 Author Share Posted March 28 13 hours ago, AmeliaJ08 said: Do you mean official viewer? I know it forces upgrades, wasn't aware they were pushing them out that fast though. Use an alternative viewer that doesn't force upgrade if it's annoying, you certainly don't need to upgrade your hardware every year though... something is clearly wrong. We can help but will need details.   Yes- I'm using the official SL viewer, and don't like that it forces you to make the upgrade. I used Firestorm for 11 years and didn't have the same problems with upgrades, plus it gives you a choice to not upgrade for a while. Upgrades with FS started causing me the same types of problems about 2 years ago, and I could not find a solution. I am using an Acer laptop and it does meet all the SL requirements for SL play. I don't understand why sometimes I can be inworld for hours with no problems, then the next day/week I'm getting frozen/ booted out frequently. What other information do you need to (possibly) help? Thank you! Link to comment Share on other sites More sharing options...
AmeliaJ08 Posted March 28 Share Posted March 28 7 hours ago, Red52 said: Yes- I'm using the official SL viewer, and don't like that it forces you to make the upgrade. I used Firestorm for 11 years and didn't have the same problems with upgrades, plus it gives you a choice to not upgrade for a while. Upgrades with FS started causing me the same types of problems about 2 years ago, and I could not find a solution. I am using an Acer laptop and it does meet all the SL requirements for SL play. I don't understand why sometimes I can be inworld for hours with no problems, then the next day/week I'm getting frozen/ booted out frequently. What other information do you need to (possibly) help? Thank you! Go to Help -> About Second Life (I think that is what it is in the official viewer, the menu item that gives you a window with lots of text details) and copy/paste it all here. That gives us a pretty good idea of all the details we need. When you say kicked out what do you mean exactly? (do you receive any messages/dialogs/anything?) same as frozen screen, are we talking a crash? is the computer recoverable or is it completely locked up etc?  Link to comment Share on other sites More sharing options...
Sid Nagy Posted March 28 Share Posted March 28 (edited) 17 hours ago, Love Zhaoying said: IIRC, there will still be times you are "required" to update, correct? (In order to be compatible with some recent changes, etc.) Yes, sometimes upgrading is mandatory with the Linden Lab viewer. They will let you know when you log in and limb behind in the upgrades too far. Improvements come with upgrades. That's how things work. Edited March 28 by Sid Nagy Link to comment Share on other sites More sharing options...
Kathlen Onyx Posted March 28 Share Posted March 28 9 hours ago, Red52 said: I am using an Acer laptop and it does meet all the SL requirements for SL play. Depends on the laptop. Just because your laptop meets the requirements to run SL it may not meet the requirements to run SL well. It would be helpful to know what the specs are on the laptop. 2 Link to comment Share on other sites More sharing options...
Red52 Posted March 29 Author Share Posted March 29 On 3/27/2024 at 9:44 AM, Bagnu said: I'm running Firestorm's newest PBR beta on a roughly 4 year old Acer Nitro 5 laptop.. I went through all the Alpha releases, and didn't run into issues like you describe. I didn't have issues with the standard release either. As Kathlen said: "what viewer are you using"? Do you have problems with any other software? Is your computer very old or low end? Hello- I am using the Second Life official viewer. I used Firestorm for about 11 years with little to no problems, then began getting error messages about two years ago. I could not find a solution for the FS problems, so switched to the SL official viewer. My laptop is 3 years old. How do I tell if it is low-end or not? Thank you! 1 Link to comment Share on other sites More sharing options...
Rowan Amore Posted March 29 Share Posted March 29 At the top of the viewer...Help/About Second Life then Copy to Clipboard the computer info that is displayed and paste that info here. 2 Link to comment Share on other sites More sharing options...
SandorWren Posted March 29 Share Posted March 29 2 hours ago, Red52 said: Hello- I am using the Second Life official viewer. I used Firestorm for about 11 years with little to no problems, then began getting error messages about two years ago. I could not find a solution for the FS problems, so switched to the SL official viewer. My laptop is 3 years old. How do I tell if it is low-end or not? Thank you! Yes, as Rowan said, please give us the info about your laptop. Did you use FS for a year with no problems with your newest laptop? What error messages did you get? Link to comment Share on other sites More sharing options...
JeromFranzic Posted March 29 Share Posted March 29 If you're using the official LL viewer, rename or delete the SLVersionChecker.exe file. That will stop the automatic upgrades. It'll then be up to you to periodically check the site for LL viewer updates. 1 Link to comment Share on other sites More sharing options...
SandorWren Posted March 29 Share Posted March 29 1 minute ago, JeromFranzic said: If you're using the official LL viewer, rename or delete the SLVersionChecker.exe file. That will stop the automatic upgrades. It'll then be up to you to periodically check the site for LL viewer updates. That's fine, but it doesn't explain or fix why Red52 is having problems. Eventually upgrades are necessary, even if we put them off, or after a while he/she won't be able to login at all. 1 Link to comment Share on other sites More sharing options...
JeromFranzic Posted March 29 Share Posted March 29 1 minute ago, Bagnu said: That's fine, but it doesn't explain or fix why Red52 is having problems. Eventually upgrades are necessary, even if we put them off, or after a while he/she won't be able to login at all. True... I constantly upgrade my viewers anyway. I'm more of a TPV gal, especially Alchemy as the devs for it have added some features from Black Dragon. That's a huge deal for those of us TPing in Linux and Mac OS X. Anyway... OP... got anymore info then? 1 Link to comment Share on other sites More sharing options...
BilliJo Aldrin Posted March 31 Share Posted March 31 (edited) On 3/27/2024 at 2:31 AM, Red52 said: So frustrated! It seems like there is a new Viewer upload every month; I've had to go through two of them in the past week 😞 Every time there is an upgrade, it takes two-three weeks for me to not get frozen screens/ kicked out/ etc. on a routine basis. This is completely frustrating and doesn't keep me motivated to continue with SL. Is there a place to go to get help with these types of problems, for those who aren't tech savvy? I'm tired of hearing 'you need to get your computer checked/ upgrade your graphics card, etc.' If I have to get an upgraded graphics card every year, this is not worth it. There is only one solution, get rid of the crappy LL viewer and move on up to Firestorm (Phoenix Layout). You update it when YOU want to update it, subject of course to the three version rule. But generally you’ll be good a year or so before you have to upgrade added: never mind, I see you used to use firestorm, just ignore this post 😬 Edited March 31 by BilliJo Aldrin added a line 3 Link to comment Share on other sites More sharing options...
SandorWren Posted March 31 Share Posted March 31 5 minutes ago, BilliJo Aldrin said: There is only one solution, get rid of the crappy LL viewer and move on up to Firestorm (Phoenix Layout). You update it when YOU want to update it, subject of course to the three version rule. But generally you’ll be good a year or so before you have to upgrade added: never mind, I see you used to use firestorm, just ignore this post 😬 There has to be an underlying reason for the OP's errors. That's what needs to be found first. We don't have enough info to even guess at this point. 1 Link to comment Share on other sites More sharing options...
Jaylinbridges Posted April 2 Share Posted April 2 On 3/31/2024 at 10:43 AM, BilliJo Aldrin said: added: never mind, I see you used to use firestorm, just ignore this post No he uses the SL Viewer. He had a problem with FS two years ago, so stopped using it. Lack of useful info from the OP makes his post just a rant. Link to comment Share on other sites More sharing options...
Red52 Posted April 5 Author Share Posted April 5 On 3/27/2024 at 10:41 AM, Rowan Amore said: If you are using the SL viewer, you can shut off auto updates in preferences... Thank you, Rowan! I just changed my Preferences! Link to comment Share on other sites More sharing options...
Red52 Posted April 6 Author Share Posted April 6 On 3/28/2024 at 7:30 AM, AmeliaJ08 said: Go to Help -> About Second Life (I think that is what it is in the official viewer, the menu item that gives you a window with lots of text details) and copy/paste it all here. That gives us a pretty good idea of all the details we need. When you say kicked out what do you mean exactly? (do you receive any messages/dialogs/anything?) same as frozen screen, are we talking a crash? is the computer recoverable or is it completely locked up etc?  Thank you, Amelia- I will try to find and post the info. My apologies to everyone; I have been ill and haven't been able to log in. What I mean by 'kicked out' is that my screen freezes and my avatar cannot/ does not respond to keyboard commands at all. Nothing else works by keyboard command either (ie: rezzing, building, etc.)  If I click on the screen during these times, the screen turns white then I get a message saying 'I've been logged out of SL.' I can only 'recover' my laptop back to regular use if I use 'Control/Alt/Delete to bring up Task Manager, then close SL. Link to comment Share on other sites More sharing options...
Red52 Posted April 6 Author Share Posted April 6 On 3/31/2024 at 1:52 PM, Bagnu said: There has to be an underlying reason for the OP's errors. That's what needs to be found first. We don't have enough info to even guess at this point. Hello- here is my information from the SL Viewer: (my apologies to everyone- I have been ill in RL and not able to log in) Second Life Release 7.1.4.8149792635 (64bit) Release Notes You are at 153.1, 95.0, 21.4 in Stepaside located at simhost-0c3d49571ff5c2e10.agni SLURL: http://maps.secondlife.com/secondlife/Stepaside/153/95/21 (global coordinates 286,873.0, 280,927.0, 21.4) Second Life Server 2024-03-18.8333615376 Release Notes CPU: Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz (1190.4 MHz) Memory: 12078 MB OS Version: Microsoft Windows 10/11 64-bit (Build 22631.3374) Graphics Card Vendor: Intel Graphics Card: Intel(R) UHD Graphics Windows Graphics Driver Version: 27.20.100.9079 OpenGL Version: 4.6.0 - Build 27.20.100.9079 Window size: 1600x829 Font Size Adjustment: 96pt UI Scaling: 1 Draw distance: 32m Bandwidth: 3000kbit/s LOD factor: 1.125 Render quality: 1 Texture memory: 5480MB Disk cache: Max size 1638.4 MB (100.0% used) J2C Decoder Version: KDU v7.10.4 Audio Driver Version: FMOD Studio 2.02.13 Dullahan: 1.14.0.202310131404  CEF: 118.4.1+g3dd6078+chromium-118.0.5993.54  Chromium: 118.0.5993.54 LibVLC Version: 3.0.16 Voice Server Version: Vivox 4.10.0000.32327.5fc3fe7c.399bd0e Packets Lost: 0/17,944 (0.0%) April 05 2024 17:16:39 Link to comment Share on other sites More sharing options...
Red52 Posted April 6 Author Share Posted April 6 On 3/29/2024 at 8:06 AM, Rowan Amore said: At the top of the viewer...Help/About Second Life then Copy to Clipboard the computer info that is displayed and paste that info here. Hi Rowan- here is the info I found: Second Life Release 7.1.4.8149792635 (64bit) Release Notes You are at 153.1, 95.0, 21.4 in Stepaside located at simhost-0c3d49571ff5c2e10.agni SLURL: http://maps.secondlife.com/secondlife/Stepaside/153/95/21 (global coordinates 286,873.0, 280,927.0, 21.4) Second Life Server 2024-03-18.8333615376 Release Notes CPU: Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz (1190.4 MHz) Memory: 12078 MB OS Version: Microsoft Windows 10/11 64-bit (Build 22631.3374) Graphics Card Vendor: Intel Graphics Card: Intel(R) UHD Graphics Windows Graphics Driver Version: 27.20.100.9079 OpenGL Version: 4.6.0 - Build 27.20.100.9079 Window size: 1600x829 Font Size Adjustment: 96pt UI Scaling: 1 Draw distance: 32m Bandwidth: 3000kbit/s LOD factor: 1.125 Render quality: 1 Texture memory: 5480MB Disk cache: Max size 1638.4 MB (100.0% used) J2C Decoder Version: KDU v7.10.4 Audio Driver Version: FMOD Studio 2.02.13 Dullahan: 1.14.0.202310131404  CEF: 118.4.1+g3dd6078+chromium-118.0.5993.54  Chromium: 118.0.5993.54 LibVLC Version: 3.0.16 Voice Server Version: Vivox 4.10.0000.32327.5fc3fe7c.399bd0e Packets Lost: 0/17,944 (0.0%) April 05 2024 17:16:39 Link to comment Share on other sites More sharing options...
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