Red52

Thanks for the info, Nalates! When you say 'folder size is sort of restricted by computer and connection speed,' why is that? Do you mean that only approximately 5,000 items will show in a folder at a time? If there are more than 5K items in a folder, what happens to the rest of them? I do understand how to make folders/subfolders, and do use them.

Can you explain 'white list' and how to put files on it please? Why is it important to put these caches on a white list? If I were to invest in a new laptop, what specs would you recommend? I have no idea what to look for now, since several members have pointed out that the specs that SL has posted are not sufficient 😞 Thank you!

Okay- I understand you more now. Thanks all, for the clarifications 🙂

Ok, thanks! I will follow your recommendations and use one of the low lag regions you mentioned, to log in. Thanks for the clarification on relog. No, not doing fine with the SL official viewer- constant crashing/ screen freezing. I actually prefer FS- I used it for about 11 years with not many problems at all. Question- how big is too big on your Inventory? I recall someone telling me a while ago that too many items in Inventory can cause lag problems. I have been diligently working on clearing out and lowering Inventory items to get back to a manageable amount.

Hi Resi- not clear on this. My laptop has Windows 11 (for Home.) I put an SL or FS icon on my start screen and log in that way. Isn't opening a viewer going through the Microsoft Edge browser (or Safari if I choose that)?

Wow! Thank you so much for all of this info and detailed explanations! I will try FS again and follow your setting recommendations. Two questions: 1) I am always logged out of SL before I download a viewer, so not clear on what you mean by going to a low lag region to install?; 2) On point 5, you stated 'And relog FS to save these settings.' Can you please explain how to do that? I am not a tech-geek, unfortunately 😞 Thanks again!

Thank you so much for the information and detailed steps! I will try this, and get help from family members who understand computers if needed 🙂

Thank you!

Thank you, Monty! That's my plan before I invest in more memory and/ or replacing my laptop. I'm trying to learn what I can do to free up RAM before spending (more) money 🙂 Thank you for the info!

Thank you for the clarification, Amelia! I looked up my RAM and it is currently 12 GB. I also looked up if I can expand it, and I believe I can up to 20 GB. I researched more and cannot upgrade my graphics card on this laptop, unfortunately. I will do more to learn what programs/ background processes I can turn off safely, so I (hopefully) won't mess up my computer further 😏

Hi Bagnu- my laptop is 64 bit. I always download the 64 bit viewer because I thought that's what I had to do? Will the 32 bit download work on a 64 bit laptop? Thanks!

Thank you for all of your help and information, Amelia! SL with FS ran perfectly fine on this laptop for about a year/ year and a half, when I purchased it about 4 years ago. I took it in to a repair shop to fix/ update the graphics card about a year ago; I don't recall what they actually did though and continued with FS problems. That's when I switched to the official SL viewer. I do understand it may need another clean out, and I will also check into whether I can add more memory as someone else suggested. I appreciate you trying to help 🙂

I downloaded the newest version of the Firestorm viewer and although I was able to log in and go to my Home setting, my avatar was frozen in a position I had not left it, and would not move. I tried logging out and back in twice, and the same thing was happening. I deleted FS and am back to using the official SL viewer.

I will try to run FS tomorrow and let y'all know what happens. Are there any other decent third party viewers you would recommend? Thank you!

Brand is an Acer- Aspire 3; Model # N19C2. Jerom- you referred that the info I posted was from FS. I am not using FS at the current time; I am using the official SL viewer. Thanks!

Other than Firestorm not running without error messages (2 years ago), no- no other software problems. Laptop brand is an Acer-Aspire 3. Model # N19C2. Thanks!

Hi Jerom- I don't know how to tell. I don't understand technology with computers 😞

Hi Rowan- here is the info I found: Second Life Release 7.1.4.8149792635 (64bit) Release Notes You are at 153.1, 95.0, 21.4 in Stepaside located at simhost-0c3d49571ff5c2e10.agni SLURL: http://maps.secondlife.com/secondlife/Stepaside/153/95/21 (global coordinates 286,873.0, 280,927.0, 21.4) Second Life Server 2024-03-18.8333615376 Release Notes CPU: Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz (1190.4 MHz) Memory: 12078 MB OS Version: Microsoft Windows 10/11 64-bit (Build 22631.3374) Graphics Card Vendor: Intel Graphics Card: Intel(R) UHD Graphics Windows Graphics Driver Version: 27.20.100.9079 OpenGL Version: 4.6.0 - Build 27.20.100.9079 Window size: 1600x829 Font Size Adjustment: 96pt UI Scaling: 1 Draw distance: 32m Bandwidth: 3000kbit/s LOD factor: 1.125 Render quality: 1 Texture memory: 5480MB Disk cache: Max size 1638.4 MB (100.0% used) J2C Decoder Version: KDU v7.10.4 Audio Driver Version: FMOD Studio 2.02.13 Dullahan: 1.14.0.202310131404 CEF: 118.4.1+g3dd6078+chromium-118.0.5993.54 Chromium: 118.0.5993.54 LibVLC Version: 3.0.16 Voice Server Version: Vivox 4.10.0000.32327.5fc3fe7c.399bd0e Packets Lost: 0/17,944 (0.0%) April 05 2024 17:16:39

Hello- here is my information from the SL Viewer: (my apologies to everyone- I have been ill in RL and not able to log in) Second Life Release 7.1.4.8149792635 (64bit) Release Notes You are at 153.1, 95.0, 21.4 in Stepaside located at simhost-0c3d49571ff5c2e10.agni SLURL: http://maps.secondlife.com/secondlife/Stepaside/153/95/21 (global coordinates 286,873.0, 280,927.0, 21.4) Second Life Server 2024-03-18.8333615376 Release Notes CPU: Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz (1190.4 MHz) Memory: 12078 MB OS Version: Microsoft Windows 10/11 64-bit (Build 22631.3374) Graphics Card Vendor: Intel Graphics Card: Intel(R) UHD Graphics Windows Graphics Driver Version: 27.20.100.9079 OpenGL Version: 4.6.0 - Build 27.20.100.9079 Window size: 1600x829 Font Size Adjustment: 96pt UI Scaling: 1 Draw distance: 32m Bandwidth: 3000kbit/s LOD factor: 1.125 Render quality: 1 Texture memory: 5480MB Disk cache: Max size 1638.4 MB (100.0% used) J2C Decoder Version: KDU v7.10.4 Audio Driver Version: FMOD Studio 2.02.13 Dullahan: 1.14.0.202310131404 CEF: 118.4.1+g3dd6078+chromium-118.0.5993.54 Chromium: 118.0.5993.54 LibVLC Version: 3.0.16 Voice Server Version: Vivox 4.10.0000.32327.5fc3fe7c.399bd0e Packets Lost: 0/17,944 (0.0%) April 05 2024 17:16:39

Thank you, Amelia- I will try to find and post the info. My apologies to everyone; I have been ill and haven't been able to log in. What I mean by 'kicked out' is that my screen freezes and my avatar cannot/ does not respond to keyboard commands at all. Nothing else works by keyboard command either (ie: rezzing, building, etc.) If I click on the screen during these times, the screen turns white then I get a message saying 'I've been logged out of SL.' I can only 'recover' my laptop back to regular use if I use 'Control/Alt/Delete to bring up Task Manager, then close SL.

Thank you, Rowan! I just changed my Preferences!

Hello- I am using the Second Life official viewer. I used Firestorm for about 11 years with little to no problems, then began getting error messages about two years ago. I could not find a solution for the FS problems, so switched to the SL official viewer. My laptop is 3 years old. How do I tell if it is low-end or not? Thank you!

Yes- I'm using the official SL viewer, and don't like that it forces you to make the upgrade. I used Firestorm for 11 years and didn't have the same problems with upgrades, plus it gives you a choice to not upgrade for a while. Upgrades with FS started causing me the same types of problems about 2 years ago, and I could not find a solution. I am using an Acer laptop and it does meet all the SL requirements for SL play. I don't understand why sometimes I can be inworld for hours with no problems, then the next day/week I'm getting frozen/ booted out frequently. What other information do you need to (possibly) help? Thank you!

So frustrated! It seems like there is a new Viewer upload every month; I've had to go through two of them in the past week 😞 Every time there is an upgrade, it takes two-three weeks for me to not get frozen screens/ kicked out/ etc. on a routine basis. This is completely frustrating and doesn't keep me motivated to continue with SL. Is there a place to go to get help with these types of problems, for those who aren't tech savvy? I'm tired of hearing 'you need to get your computer checked/ upgrade your graphics card, etc.' If I have to get an upgraded graphics card every year, this is not worth it.

Non-techie needing help. Have used Firestorm viewer for 10+ years with little problems. Updated to most recent version in October this year. At first- no problems. In past couple of months, Firestorm freezes frequently and/ or starts 'screen glitching', with error message: ' Application has been blocked from accessing graphics hardware.' Google searched this message and changed browser to Firefox. Next time it happened, changed something in Settings (can't recall what) and it worked great for a while. Happening again tonight. Have tried 'Running as Administrator, Compatibility Troubleshooting- cannot get it to stop screen glitching. Using a Windows laptop with Windows 10. What is the best browser to use to help? Thank you!