Benson Gravois Posted August 20, 2022 Share Posted August 20, 2022 So I am sitting here trying to update my billing information, and I am trying to add my new Visa to the my Second life account and it keeps saying, "there was an error, -please try again." I try over and over and keep getting the same message. Any idea why it wont let me update my billing info? Link to comment Share on other sites More sharing options...
belindacarson Posted August 20, 2022 Share Posted August 20, 2022 Benson, maybe you're not actually paying attention here. In several other threads you've whined about several matters, but you state you're premium. Might I suggest you take advantage of being able to access LL Customer Support during their open hours to get your issues reolved? Even if live chat can't resolve your issues then they'll help you to file support ticket. Link to comment Share on other sites More sharing options...
Ceka Cianci Posted August 20, 2022 Share Posted August 20, 2022 The dashboard has been goofy for me ever since they updated it for premium plus..I would probably get a ticket going if it keeps doing it.. I went to pay for my annual premium a couple of months back and it bugged out on me and they ended up finding a bug with it.. So there may be something up with that part for you as well.. 1 Link to comment Share on other sites More sharing options...
Rowan Amore Posted August 20, 2022 Share Posted August 20, 2022 26 minutes ago, Benson Gravois said: So I am sitting here trying to update my billing information, and I am trying to add my new Visa to the my Second life account and it keeps saying, "there was an error, -please try again." I try over and over and keep getting the same message. Any idea why it wont let me update my billing info? You could also try using a different browser. 2 1 Link to comment Share on other sites More sharing options...
Rolig Loon Posted August 20, 2022 Share Posted August 20, 2022 I'm sure you must have thought of this already, but if not, please take a look at the checklist under the heading Preventing Common Billing Problems in the Knowledge Base at Also, take a look farther down that page, under the heading I can't update my payment information 1 1 Link to comment Share on other sites More sharing options...
Benson Gravois Posted August 20, 2022 Author Share Posted August 20, 2022 46 minutes ago, belindacarson said: Benson, maybe you're not actually paying attention here. In several other threads you've whined about several matters, but you state you're premium. Might I suggest you take advantage of being able to access LL Customer Support during their open hours to get your issues reolved? Even if live chat can't resolve your issues then they'll help you to file support ticket. I havent been a premium member in years. Link to comment Share on other sites More sharing options...
Love Zhaoying Posted August 20, 2022 Share Posted August 20, 2022 So, if you're not billing, or signing up for billing, this is just to have "payment info on file" and for "buying stuff", "purchasing L$", correct? I guess the term "billing information" led people to think you're trying to set Premium billing information. Maybe. Maybe? Maybe. 1 Link to comment Share on other sites More sharing options...
LittleMe Jewell Posted August 21, 2022 Share Posted August 21, 2022 When browser seems to be acting up, clear cache and/or try other browsers. When all else fails, if it is billing related (which payment info is), contact Billing: Billing support phone numbers Toll-Free (US/Canada): 800.294.1067 Long-Distance: 703.286.6277 Our Billing team is available from 9am to 5pm EST(6am to 2pm PST), Monday through Friday.https://lindenlab.freshdesk.com/support/solutions/articles/31000131008-billing-support 2 Link to comment Share on other sites More sharing options...
Prokofy Neva Posted August 22, 2022 Share Posted August 22, 2022 On 8/20/2022 at 4:46 PM, Benson Gravois said: So I am sitting here trying to update my billing information, and I am trying to add my new Visa to the my Second life account and it keeps saying, "there was an error, -please try again." I try over and over and keep getting the same message. Any idea why it wont let me update my billing info? There are frequently problems on that page and clearing the cache doesn't always work so you will have to contact Support. 1 Link to comment Share on other sites More sharing options...
Lindal Kidd Posted August 22, 2022 Share Posted August 22, 2022 (edited) Just to clarify... When LittleMe suggested you "clear your cache" she meant your BROWSER history and cookies, not your SL viewer's cache. Edited August 22, 2022 by Lindal Kidd 4 Link to comment Share on other sites More sharing options...
LittleMe Jewell Posted August 22, 2022 Share Posted August 22, 2022 3 hours ago, Lindal Kidd said: Just to clarify... When LittleMe suggested you "clear your cache" she meant your BROWSER history and cookies, not your SL viewer's cache. Ah, yes - that distinction does need to be made sometimes. 2 Link to comment Share on other sites More sharing options...
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