Grumpity Linden

This is a different issue than the problem with logging in too fast before a logout was completed. Fortunately, we believe we're starting to recover. The hamsters are running as fast as they can to bring SL back up to speed. ETA: as an aside, we deployed a fix this morning to the issue people had been seeing with "Account already logging in" error.

Hi all! I was really hoping my first post of the new year would be more jolly, but here we are. Happy New Year, though! For a couple of years now, we've had automated tools, aptly named "Grid Poking Bot" (GPB for short) responsible for doing region restarts, and this has been working quite well - most of the time. Very unfortunately, there was a problem with the GPB over the holidays, and due to a combination of events, it took us much too long to notice - and we finally caught it in part thanks to this very forum thread and a certain vigilant "Spray Can". We're now actively pursuing the least disruptive ways to address this problem as quickly as possible. We'll have a more detailed postmortem blog in a couple of days as well. We're very sorry about souring your holidays.

Hello again, and happy Tuesday! Premium Prepay is now available for anyone whose billing date is up to 2 years out. To take advantage of this, you will need to 1) Change your membership type to Annual if it isn't already 2) Select the option to pay $89 and have your next billing date be current_date + 1 year 3) pay the cashier We're sorry that the limitations on Prepay had not been initially communicated. To make up for it, we've now removed the limitations. ...I'll gladly pay you Tuesday for a hamburger today...

Hi! There are, we have found, two different confusing things going on with Prepay: 1) If your membership is currently Monthly or Quarterly, you will first need to change it to Annual and click "Change Membership" (you will not be charged at this point). Then you can chose the Prepay option and confirm the $89 charge and pay that to extend your membership by another year. 2) If your membership was prepaid at the last promotion and the current review date is more than a year out, you will not currently see the promotional offer. However, since we didn't make this obvious from the start, we're going to extend this offer window to make it possible for our most loyal members to take advantage of the promotion. That change will go out next week and I will update in this thread once it's live. P.S. On a personal note, I'm thrilled to know that the Prepay feature has been so popular. It gives me the warm and fuzzy feels. Thank you!

Looking into it, Sean.

Hi NikiBluee, we actually said: and we will have this feature rolling out really soon indeed! We'll post an update to the blogs as soon as it's ready.

Apologies for not updating the gridstatus bot. There was no SLS roll indeed, and we're going to cancel the RC rolls tomorrow. The hamsters poor underfed serfs QA are going as fast as they can to validate the latest build.

We're on it - trying to figure out why those messages aren't getting sent out. I'm only the grumpy face sharing with you the diligent efforts of others. I don't deserve the credit. But it feels nice to get it anyway :)!

We know the problem of automatically unlisting some marketplace items due to matches against a filter of banned or copyrighted terms has been a significant issue, especially recently. Some people have even had the awful experience of having entire stores delisted. As we mentioned earlier, this was primarily due to an overly aggressive matching system which flagged items that appeared “similar enough” in an unexpected way. We've been working on addressing this issue and have recently deployed some changes which should alleviate (though not entirely remove) these problems going forward. In particular, we have made improvements to the matching system to make it better adhere to the intended outcome. We have additional work in progress to enhance the enforcement mechanism in the future, so that we are able to consistently protect unintended matches from unlisting. It’s really quite unfortunate that we have to talk about this process in such a roundabout way. We hate that we can't give you all the details! Unfortunately, due to the abuse potential, we have to stay vague. If you find that your legitimate items have been unlisted, please contact our Support Team for assistance. The best place to do so is: contact support. We really are sorry about all the frustration this issue has caused.

I love pleasantly wronging pessimists, so we both win. You can chose to change your First Name, your Last Name, or both First and Last in one fell swoop. It's possible, sure. That new name is yours to keep regardless of your future membership level. Obviously we hope one may find Premium a valuable enough proposition to stick around :)!

You do not lose your name when you cancel premium. The one time name change fee gives you this new name for good. Unless you decide to change it again. Which you could - no limit on name changes.

details were here: but oops, we never updated the KB. we'll do that shortly.

It was the butler. With the candlestick. In Ahern.

Definitely working on it. Keep an eye on https://status.secondlifegrid.net/ (or better yet - subscribe) and we'll update there before we update anywhere else. Sorry for all this keeping people from time inword

Hiya! We're also hoping to be able to resolve this as soon as possible. Of all the people having no fun at all with this, I'm pretty certain our Ops team is having the least fun of all. Send them some love and hang tight. So sorry this is messing with everyone's weekend

Very strange indeed. That free pony must have been freed by some animal welfare scoundrels while in transport. We'll ship you a replacement right away.

Absolutely. It will be personally delivered by a shirtless @Patch Linden. All for the very reasonable price of ... ONE MILLION DOLLARS hehehe

Apologies for the late notice. User group will move to next Wednesday, September 11. See you then!

pssst actually, this one is maybe quite exciting:

Oooh! Single Linden is a great name. /me adds to the sekrit list

IANAL and also INACPA so no comment on the intricacies of taxable income. But Tilia Inc is a wholly owned subsidiary of Linden Lab, and Tilia employees are Lindens. Chic, the policy has not changed. I'm not sure which reports you are referring to, and even if I knew any details, I certainly wouldn't be able to comment on any individual account's circumstances.

"Internal Script Improvements" are rolling to all RCs today. Sorry we dropped the ball on release notes.

Rya, if you had already submitted your ID to us in the past, I would recommend waiting until Aug 1 - we may be able to import everything into the new system and not need anything else. However, some regulations for information we need to collect to verify identity may have changed since 10 years ago, so it may be that we'll need you to do this again. If you have questions about your specific account, it's best to file a support case. While Lindens do hang out on the forums, we do not generally make any guarantees to follow all forum discussions. p.s. it's a ms. grumpity but I'm certainly not offended either way

So... until Aug 1 you're good to go. You could request a process credit today. As of Aug 1, if you hadn't submitted your ID yet, you will _not_ be good to go - you'll need to go through the verification process. If you had submitted your ID in the past, you will need to wait until Aug 1 to know for sure, or if that was a few years ago and you want to be ready to request a process credit right away, you could go through the process now via https://accounts.secondlife.com/submit-kyc. I hope that was helpful, and realize that it's confusing

So, uh, this is a little awkward. Here's what happened: We deployed some changes in preparation for August 1st, and those changes were generally good ... but just right this moment had a less than great side effect - the check mark you see in billing info now reports your _current_ ability to process credit. Since you do not _currently_ need to submit ID to do so, all will see the green check mark. Oops. The downside of this is, come August 1, you may once again see a red X and need to submit your info if you want to process credit. Fortunately, you can still submit the info via this link: https://accounts.secondlife.com/submit-kyc. If you have already submitted ID, you do not need to do so again. We agonized about this for some time, and decided that fixing this now would introduce additional risk. Last thing we want to do is introduce new bugs - so we ended up sticking with the second to last thing we wanted to do - introduce confusion.