BrookeRanger Posted July 22, 2022 Share Posted July 22, 2022 Can't log into SL using any viewer. I get this error code: Error message: "Second Life is unable to run because your video card drivers did not install properly, are out of date, or are for unsupported hardware. Please make sure you have the latest video card drivers and even if you do have the latest, try reinstalling them. If you continue to receive this message, contact the Second Life Support Portal. Am on Windows 11, Inspiron 16 Plus, NVidia 3050... Tried all viewers but can't get in regardless. I did the modifications in the NVidia control panel as well, no luck. Has anyone figured it out? Are they internal settings that should be done? Thanks Link to comment Share on other sites More sharing options...
Modulated Posted July 22, 2022 Share Posted July 22, 2022 Did you try updating the driver? That should be the first step. Link to comment Share on other sites More sharing options...
BrookeRanger Posted July 22, 2022 Author Share Posted July 22, 2022 PLOP! I was 2 hrs on the phone with a technician updating and reinstalling the drivers 3 times... Check that off Link to comment Share on other sites More sharing options...
Rowan Amore Posted July 22, 2022 Share Posted July 22, 2022 2 hours ago, BrookeRanger said: Can't log into SL using any viewer. I get this error code: Error message: "Second Life is unable to run because your video card drivers did not install properly, are out of date, or are for unsupported hardware. Please make sure you have the latest video card drivers and even if you do have the latest, try reinstalling them. If you continue to receive this message, contact the Second Life Support Portal. Am on Windows 11, Inspiron 16 Plus, NVidia 3050... Tried all viewers but can't get in regardless. I did the modifications in the NVidia control panel as well, no luck. Has anyone figured it out? Are they internal settings that should be done? Thanks Did you contact support? If there has been an ongoing issue, they would probably be the ones hearing about it from residents. Link to comment Share on other sites More sharing options...
Ansariel Hiller Posted July 22, 2022 Share Posted July 22, 2022 This can usually be caused by two things: Microsoft-provided GPU driver is used Viewer is using the integrated Intel GPU instead of the dedicated nvidia GPU Make sure the driver from nvidia (or the nvidia driver provided from Dell) is installed. And also make sure the viewer is using the nvidia GPU (usually assigning a high performance mode for that application). 1 Link to comment Share on other sites More sharing options...
BrookeRanger Posted July 22, 2022 Author Share Posted July 22, 2022 Driver IS installed and updated. I spent 2 hours on the phone yesterday with a DELL technician installing it numerous times and each time I tried to once again log in, the program crashed. On multiple viewers. Like I said before, I followed the instructions on that video and put Firestorm on the video card's choices. But the settings used do not work with my card. I was wondering if these have been updated. Link to comment Share on other sites More sharing options...
Qie Niangao Posted July 23, 2022 Share Posted July 23, 2022 That looks like a really nice laptop and it must be extremely frustrating having so much trouble when it should run SL quite handily. Surely Dell support got way beyond this, but just to follow up on @Ansariel Hiller's point about the possibility it's somehow using Intel graphics, maybe try following the first part of this article from Dell's support pages: https://www.dell.com/support/kbdoc/en-us/000190229/how-to-set-nvidia-video-as-the-default-with-computers-that-have-integrated-and-discrete-video-cards I'm not even 100% sure your model can use integrated graphics in the first place, and even if it can, it would be really weird that it should ever be configured to do so, but just making doubly sure (and I'm obviously grasping at straws). Incidentally, I'm pretty sure you don't need any nVidia settings from that video you mentioned which was from 2016, apparently to deal with some (temporary? model-specific?) problem seeing mesh. It seems you were having trouble before going to that video, though, so it's unlikely to be a cause of any current problems (unless the wrong preferred graphics processor were chosen by accident, but that would only break that specific viewer anyway). Link to comment Share on other sites More sharing options...
BrookeRanger Posted July 23, 2022 Author Share Posted July 23, 2022 I just need to know where to set what. I am very frustrated that yes, a very nice system can't allow me to log in. The tech was frustrated too... Link to comment Share on other sites More sharing options...
Henri Beauchamp Posted July 23, 2022 Share Posted July 23, 2022 (edited) You know, posting the viewer(s) log would help diagnose your issue (there will likely be warnings about the missing features that lead to the abortion, and as well information about what GPU it recognized or not). Also, did you try and install NVIDIA's official drivers instead of Dell's one ?... I never use third party vendors drivers, but only the official drivers from the GPU maker. Edited July 23, 2022 by Henri Beauchamp 1 Link to comment Share on other sites More sharing options...
BrookeRanger Posted July 23, 2022 Author Share Posted July 23, 2022 Read above. The message stays ar "you don't have a card or no drivers" when I have just installed the updates... There is something in the settings of the card that is not working with SL. I was hoping someone had figured it out Link to comment Share on other sites More sharing options...
Henri Beauchamp Posted July 23, 2022 Share Posted July 23, 2022 (edited) 57 minutes ago, BrookeRanger said: Read above. The message stays ar ”you don't have a card or no drivers” when I have just installed the updates... There is something in the settings of the card that is not working with SL. I was hoping someone had figured it out Look at the viewer log (note: the ”SecondLife” sub-folder in the path given in the Wiki might be different for TPVs, but you will still find that sub-folder somewhere in the ”Roaming” folder): this message/dialog you get is just the sign that it did not recognize your card, and the log will likely tell us why ! Beside, my recommendation to install NVIDIA's official driver still stands... Edited July 23, 2022 by Henri Beauchamp 1 Link to comment Share on other sites More sharing options...
Ardy Lay Posted July 23, 2022 Share Posted July 23, 2022 Sounds like the message one gets when the driver installed does NOT support OpenGL. Look at the viewer log. It will tell. 1 Link to comment Share on other sites More sharing options...
Mike Weiz Posted July 24, 2022 Share Posted July 24, 2022 What version of the Nvidia drivers do you have installed? It should tell you on the Nvidia Control Panel, Ex Game Ready Driver 516.59 Link to comment Share on other sites More sharing options...
MarissaOrloff Posted July 24, 2022 Share Posted July 24, 2022 (edited) Does SL run when you are in Intel graphics mode? Do you know how to switch between internal and discrete graphics (it's either in the bios or a "control center package in windows)? Don't use Optimus mode (OS switching mode between Intel/NVidia). Chose either internal (intel) or discrete (NVidia). Edited July 24, 2022 by MarissaOrloff Link to comment Share on other sites More sharing options...
BrookeRanger Posted July 24, 2022 Author Share Posted July 24, 2022 How do I do that, Marissa? Link to comment Share on other sites More sharing options...
MarissaOrloff Posted July 28, 2022 Share Posted July 28, 2022 On 7/24/2022 at 9:56 AM, BrookeRanger said: How do I do that, Marissa? If you can't find that setting quickly in the BIOS contact Dell for assistance with that. You can always try a support forum for example Linus Tech Tips https://linustechtips.com/ Link to comment Share on other sites More sharing options...
BrookeRanger Posted July 29, 2022 Author Share Posted July 29, 2022 (edited) ::SIGH:: Again... As I said above... I spent hours with Dell's technician on this issue, to no avail. It is some setting on the NVIDIA control panel in order to be able to use SL. I wondered if a genius had already figured it out... Edited July 29, 2022 by BrookeRanger Link to comment Share on other sites More sharing options...
Henri Beauchamp Posted July 29, 2022 Share Posted July 29, 2022 44 minutes ago, BrookeRanger said: ::SIGH:: Again... As I said above... *sighs* again, as I wrote above... post your viewer logs: the answer is likely there !!! Link to comment Share on other sites More sharing options...
Jenna Huntsman Posted July 29, 2022 Share Posted July 29, 2022 (edited) If you can get as far as the viewer's login screen, post the contents of the Help > About Second Life (or insert TPV name here) window. There's a bunch of info in there which will help the techies reading this forum point you towards things to investigate. Also, if you can - do as Henri says. Post your viewer's logs, which will contain more info specific to the crashes you're seeing. (Also, word of advice - you're better off spending an hour head-desking than you are spending it on the phone to a "technician" at [insert-computer-manufacturer-here]). Edited July 29, 2022 by Jenna Huntsman Link to comment Share on other sites More sharing options...
panterapolnocy Posted July 29, 2022 Share Posted July 29, 2022 (edited) @BrookeRangeras Ansariel said: On 7/22/2022 at 11:00 PM, Ansariel Hiller said: And also make sure the viewer is using the nvidia GPU (usually assigning a high performance mode for that application). Check this, in Settings: https://pureinfotech.com/set-default-gpu-apps-windows-11/ (System -> Display -> Graphics -> select/browse for Firestorm/SLV/your-viewer-of-choice executable -> Options button -> select correct GPU). On 7/22/2022 at 11:44 PM, BrookeRanger said: Like I said before, I followed the instructions on that video and put Firestorm on the video card's choices. But the settings used do not work with my card. I was wondering if these have been updated. You must select the assigned GPU In Windows itself nowadays, as the NVIDIA Control Panel doesn't do this anymore - make sure that NVIDIA card of yours is listed as the "high performance" option. Video you watched is outdated. Edited July 29, 2022 by panterapolnocy Link to comment Share on other sites More sharing options...
Tourmaline Falken Posted August 12, 2022 Share Posted August 12, 2022 Hi @BrookeRangerwondering if this got resolved? I'm looking for a new laptop and as you said, this one looks good ... On paper ... On 7/29/2022 at 12:12 PM, BrookeRanger said: ::SIGH:: Again... As I said above... I spent hours with Dell's technician on this issue, to no avail. It is some setting on the NVIDIA control panel in order to be able to use SL. I wondered if a genius had already figured it out... 1 Link to comment Share on other sites More sharing options...
Tourmaline Falken Posted August 12, 2022 Share Posted August 12, 2022 Following Link to comment Share on other sites More sharing options...
Rowan Amore Posted August 12, 2022 Share Posted August 12, 2022 I used to have a Dell. When I right clicked.on the viewer icon it would say run or run with Nvidia graphics. Choose Nvidia. Worked for me FWIW. Link to comment Share on other sites More sharing options...
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