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Hello there people,  I am typing this up because I am pretty desperate,  for the last two years I have been together with the girl of my dreams in SL and we have been under constant harassment and attacks from a scorned ex of hers, this person somehow keeps hacking into her account, changing her password and security questions and deleting/blocking me, changing her name to obscene things. We clearly know who is responsible since that person literally changes the name to "X's property" etc. Constantly having to message LL to get her account back is getting tiresome for her which I understand and we both are pretty sick and tired of it. Is there anything that can be done about this? I don't know what to do to be honest and this might be a longshot but does anyone have any advice and can help? I am grateful for any advice or help I can get.. Thank you in advance.

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20 minutes ago, Neyrios123 said:

Hello there people,  I am typing this up because I am pretty desperate,  for the last two years I have been together with the girl of my dreams in SL and we have been under constant harassment and attacks from a scorned ex of hers, this person somehow keeps hacking into her account, changing her password and security questions and deleting/blocking me, changing her name to obscene things. We clearly know who is responsible since that person literally changes the name to "X's property" etc. Constantly having to message LL to get her account back is getting tiresome for her which I understand and we both are pretty sick and tired of it. Is there anything that can be done about this? I don't know what to do to be honest and this might be a longshot but does anyone have any advice and can help? I am grateful for any advice or help I can get.. Thank you in advance.

it's as far i know it's nearly impossible to get hacked... let stand several times, and LL knows it happened? A bit hard to believe, but if they can't help, what you expect from other users?

Often these "hacks" end to be caused by visiting phishingwebsites and people simply give their login info. ..

Also often: partners in SL seem to keep important information behind... but causing lot of trouble, while playing mr or mrs innocent but while talking to you, the same time have the IM window with the ex open. Not saying she does... but never forget it's just SL here.

 

btw it's as far i know impossible to change security questions yourself so also a abuser can't do that.

 

apart of those:

don't hang out on the well known places..

mute, derender and if possible ban

be sure you don't have ANY information in your profiles to lead to the places you like to go or live

 

create both new accounts, leave your world you'r in now, start over.

 

 

 

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Collect your evidence of such virtual stalking and, harassment, turn it in to to local police or to a lawyer of her trust.

If there isn't some kind of stunt on her end, she should think hard why the other person keeps getting her data.

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Considering that you stated that she has changed her password, I would suspect the person whom is hijacking her account also has the password to her email address.

My suggestion is to do the following:

  1. First and foremost, Report the person who is hijacking the account to Linden Lab. They take situations like these very seriously, and if they have enough evidence(server logs), the user will very likely be banned.
  2. Secondly, change the email password. Make it something good like "*P)0Ux{8V02SH<0L".
  3. If possible, use 2 factor authentication with the email service if it offers it. Gmail provides both SMS and TOTP based 2 factor authentication.
  4. Change the account's Second Life password. A good rule of the thumb is to not use the same password in multiple places.
  5. Change the security questions to something not easily guessable. For example, "What is your mother's maiden name" is a lot difficult to guess than "What is your favourite colour".

 

Additionally, when you are logging into ANY second life webpage, make sure the URL specifically says https://id.secondlife.com. Not id.secondlife.com.fancywebhosting.ext, or id.secondllfe.com(notice the l where a i should be).

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Recurrent hacking suggests you're dealing with either an inside job or a persistent hole in the security chain. If the girl of your dreams is actually still in contact with the harasser in some way you're unaware of, all bets are off. If she hasn't changed the passwords on BOTH her SL account and her e-mail account, she really hasn't changed the password on anything. If she continues to reuse old passwords or passwords similar to old ones they can be easily guessed. If there are tertiary e-mail accounts used to secure the SL e-mail account, the passwords for those must also be changed.

For example, I have a yahoo e-mail address, backed up by a gmail address. I don't share my account credentials with anyone. If my SL account were hacked, I would presume that the breach that allowed it to happen was within my domain of control (or everybody would be yelling about an LL hack). Before contacting LL about the SL account, I would change the passwords on both my yahoo and gmail accounts, to prevent a potential hacker from intercepting the SL account recovery discussion between me and LL. Just because you are able to access something that's supposed to be exclusively yours (SL account, e-mail, etc.) you should not presume nobody else can access it. If you are no longer able to access some account, that's probably proof that someone else has.

If I were nefarious (wait! I am nefarious) and had access to your e-mail account, I would not change the password and lock you out, as that sets off the alarm bells. I'd request an SL password reset, intercept the resulting e-mail, reply to it, re-arrange all the furniture in your SL house, then wait for the excitement. I would not reveal that I had the keys to your e-mail account by changing the password there. Having access to that is what allows me to mess with everything else. Letting you continue to access to your e-mail to recover your SL account allows me to enjoy messing with you over and over and over again.

Edited by Madelaine McMasters
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Thank you all for your kind replies, we are working on it together right now, full password changes everywhere etc. Thanks for the advice :)

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45 minutes ago, Neyrios123 said:

Thank you all for your kind replies, we are working on it together right now, full password changes everywhere etc. Thanks for the advice :)

Good luck!

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She did run malware scans and search for any suspicious files, which might serve as a keylogger for that other special person?

In a worst case scenario, I'd lean towards a full and fresh clean install of the whole operating system, if there is any risk of such violation.

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3 hours ago, Chaser Zaks said:

Change the security questions to something not easily guessable

Best I can tell, there is not actually anywhere on the Account pages to change the security question.  Might actually have to contact LL to change that one.

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And in case it hasn't been mentioned yet, never install any illegal tpv's such as Darkstorm, Goonlife, Gankedlife, etc. (there are literally dozens to choose from) as some have username and pw exporters.

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