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Important Update for International Credit Card Users

Linden Lab

Entry posted by Linden Lab

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****UPDATE 09-27-2017***

Note: this message was recently emailed to a list of Residents that mistakenly included some who are not actually at risk of being impacted by the change. 
 
Our sincere apologies for those misdirected emails as well as for any concern and confusion that's resulted from it. We are taking steps to improve our process for such communications in the future to avoid errors like this and to ensure that we make it as easy as possible for Residents to identify and confirm legitimate communications from Linden Lab.
 

Due to some unexpected changes with our International Billing system, some Residents outside the United States with a Credit Card on file may have difficulty with their current payment method as of September 30, 2017.  

In order to avoid any service disruption, we encourage all Residents outside of the United States to please take a moment to log into your account and re-enter your existing Credit Card information. Doing so now will prevent any disruption in inworld and Marketplace purchases, as well as recurring monthly billing for Premium Accounts, Private Regions and monthly Mainland maintenance.  If you have difficulty with your payment method after September 30, 2017, updating your payment information will resolve the issue.

We apologize for this inconvenience and appreciate your patience as we continue to upgrade our billing systems in order to best service our Residents around the world.  If you have any questions regarding this notice, please visit https://support.secondlife.com to contact our Support teams.

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