BK Linden posted a blog entry in Featured NewsEfforts to improve operating focus and cost structure have resulted in two consecutive quarters of strong cash flow and profitability with Q1 2011 the most successful in Linden Lab’s history. Regarding Customer Support, we made some changes late last year that unfortunately impacted Residents with longer resolution times. Over the last few months, we have worked through the backlog and have returned to 24- to 48-hour resolution times for nearly all types of issues. We continue to add resources and adjust processes to further improve resolution times and customer satisfaction, especially for more complex issues. After launching the new SL Viewer with Basic and Advanced modes in late Q1 2011, and improving the new user registration experience in early Q2 2011, we have seen over 33% improvement in new daily completed registrations when compared to recent months. This is an early indicator that usability improvements are having an initial positive impact with more significant ones still to be delivered over the coming weeks and months. In Q1 2011, measures of the size and strength of the Second Life Linden Dollar economy improved slightly while users, usage and world size were consistent with the last few quarters. For a definition of the metrics in this charts below, please see this wiki page. Click on each image below to see a larger version. DAILY COMPLETED REGISTRATIONS There has been a positive trend since the new registration experience was introduced on April 11. AVERAGE MONTHLY REPEAT LOGINS Average monthly repeat logins have been virtually unchanged over the previous 3 quarters. USER HOURS Similarly, user hours have remained consistent over the last 3 quarters. AVERAGE EXCHANGE RATE The value of the Linden dollar has continued to improve from Q4 2010 and is at its highest level in the last 6 quarters. *Note that the exchange rate is expressed in L$/USD, meaning larger numbers represent a lower L$ value and smaller numbers represent a higher L$ value. The average rate is calculated by dividing the total L$ exchanged through the LindeX by the total US$ exchanged through the LindeX in the quarter. L$ SUPPLY The US dollar value of Linden dollars held by Residents of Second Life has increased for the third consecutive quarter. LINDEX VOLUME In Q1 2011, the LindeX Volume was at its highest level in the last 6 quarters. WORLD SIZE World size has also stayed within a 1% range over the last 3 quarters.
I’m happy to announce some very exciting news today: Rod Humble is Linden Lab’s new CEO. Our press release is here. You’ll hear from Rod himself after he starts in mid-January, but in the meantime, we wanted to share a brief introduction. Rod has an impressive depth of experience in developing and leading fun, immersive entertainment experiences that have been great successes. As a 20-year veteran of game development, he’s worked on more than 200 games, and last year, the gaming magazine Edge named him #2 on their annual list of Hot 100 Game Developers. Rod is coming to Linden Lab from Electronic Arts, where he was Executive Vice President and led EA Play, including the best-selling PC game franchise of all time, The Sims. Prior to EA, he was a VP of Product Development at Sony Online Entertainment, where he led the EverQuest Studio. Rod has a deep appreciation for what makes Second Life special. He’s already been exploring and experimenting inworld to familiarize himself with the pluses and minuses of our product and the successes and challenges faced by our Residents. He’ll officially start at the Lab in mid-January, and I’m excited for us to begin 2011 with fresh perspective, renewed energy, and creativity. To give you a sense for Rod’s creativity, personality, and perspective, here are few links to his personal creations and a couple of press interviews he’s given: Art games Rod has created in his ‘spare’ time: The Marriage Stars Over Half Moon Bay Last Thoughts of the Aurochs Press interviews with Rod: 2010 video interview with The Guardian about EA’s Create 2009 interview with WIRED about art games Happy holidays to you all from Linden Lab! We wish everyone a very happy and prosperous new year -- it’s going to be a great one for Second Life! Rod's bio: Rod Humble is Chief Executive Officer at Linden Lab, and he leads the company’s strategy and the development of Second Life. Humble’s 20-year career in the game development industry has included work on more than 200 games. He joined Linden Lab from Electronic Arts, where, in his role as Executive Vice President, he led the EA Play label, which includes the best-selling PC game franchise of all time, The Sims. In 2009, he was ranked #2 on the annual list of the Hot 100 Game Developers from gaming publication Edge. Prior to his work at Electronic Arts, Humble served as Vice President of Product Development at Sony Online Entertainment for the massively multiplayer online game (MMOG) EverQuest.