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Amanda Linden

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  1. Thanks Oz! I also wanted to let folks know that we just published a blog post on the topic. So, go ahead and download the Project Viewer, have fun, and let us know what you think. Cheers, Amanda
  2. Thanks for posting this, Venus. I'm not going to be able to make it today. I'm attending the Lithium Conference with Raymond to learn more about community best practices. Already learning a ton & getting inspired about what we can do with the platform. Can't wait to share!
  3. Hey all, wanted to alert you to a new blog post today on this topic. Comes complete with an FAQ. Check it out!
  4. Hey there, are you talking about the video on the hompeage not playing sound? Works for me.... Just want to better understand where the glitch might be. Thanks!
  5. Hey all, We created a single RSS feed for all 5 blogs. Go ahead and subscribe here. Happy RSS-ing!
  6. Hey all, We heard ya! We've just created an "Off Topic" board for those that want to have a general discussion on SL. Have fun!
  7. Hey all, I wanted to address the "General Discussion" Forum question that has come up. Our goal with the Forums is to keep them as focused and constructive as possible. Although General Discussion no longer exists, we're always happy to create new Forums when the need comes up. That's where the Forum Feedback section is critical. We'll be watching it closely and adding new topic-specific Forums over time.
  8. Hey all, Thanks so much for all of your comments and suggestions. Lots of really great feedback--taken lots of notes. I encourage all of you to come participate in the Community Tools User Group on Thursday and we can continue the discussion then. Thanks!!!
  9. Hey all, Sounds like you have a lot of really great feedback. I encourage you to log the bugs in JIRA and/or to participate in the Viewer 2 User Groups. That way, you can discuss your experiences and recommendations directly with the product owners. Thanks!
  10. Ossian--thanks for noticing! And, I have to tell ya, I'm in the system every day and Jive drives me up a wall, too. Don't think we'll need a helmet or waterproof mascara when we launch the new platform. Although, they could have come in handy while reading some of these blog comments.
  11. Ok, picking up where I left off last night. Again, I’m not going to comment on the items related to JIRA, as Oz and Yoz are all over it. But, I have two points to add before diving in. First, I’m really enjoying the conversation that Suella and Prokofy are having. Thanks to both of you for sharing your conversation with us! Second, I understand why so many are in “sounds-good-but-I’m-in-wait-and-see,” mode. The Lab has gone through many changes, over the last year in particular, and we are now poised to make very good things happen under Rodvik’s leadership. More on that in the coming months. VooDoo--Good question. The User Group leader is a Linden and is clearly listed on the User Group wiki page. And, if you click on the User Group name, you’ll see the agendas, transcripts, etc. These groups are just getting started, so many of them are not filled in yet--but they will be over time. And, not sure what the Core Resident Team is either.... Not sure where that came up. Mercury--Love the idea of a Social User Group--including inworld and web social connections. Just added it to my list of User Groups to investigate creating. Thanks! Irene--Very good point. Yes, we definitely read SL Answers and I think that you’ll like the way we’re going to integrate it into the new community platform and into the Knoweldge Base. More on that soon. Looking forward to diving back in later today, so keep the questions and ideas coming. - Amanda
  12. What a crazy busy day! Thanks for all of your comments! Ok, picking up where I left off on comments left after 7:18 am this morning.... Since Oz and Yoz are tackling the JIRA-related questions (many thanks!!!!), and I've already answered the Facebook/Twitter concerns, I’ll tackle the rest. Lexbot--Very good point and that’s not our intention. Our intention is for each User Group leader to try to get a broader, representative group than we did in Office Hours previously. And, you always know who the leader of each User Group is, so hopefully constructive input not only comes from inworld meetings, but via other means as well. Let’s see how they evolve and I’ll keep an eye on self-focused tendencies. I'm sure you and others will help keep that in check. Maelstrom--There have been many requests for a Land user group, which would cover fees and pricing. I’m in the process of trying to set this up.... Stay tuned. Nathaniel--Unfortunately, we work during SLT business hours and most groups meet during regular business hours. That said, some are before or after work to accommodate schedules, particularly for the international audience. Feel free to follow the User Groups on the wiki to learn more about what’s going on. Or, contact the User Group leader to pose questions and/or more information on the specific topic that you’re interested in. You can also ask them to set up another session at different days/times. Several groups meet twice a week in the morning/evening or at different times every other week.... Coby--We do also post information on our own web pages--usually on the homepage of SL.com and on blogs.secondlife.com. Twitter and Facebook are just another handy channel to be aware of, if you choose to opt-in. Cully/Suella--There are several more public User Groups on the way.... Stay tuned for more information. And, I agree with you re: the emails with every comment. It bugs me too. In the new platform, that feature is opt-in. Thank heavens. Nany--Glad you see the need for strong Community Participation Guidelines. You will be seeing more reinforcement when the new platform is launched! Arkady--Glad you’re a little more optimistic. That’s a start! I'll take it. Moon--Thanks for pointing those out. Glad that those items have been addressed. Well, as a Marketing person--I’m listening. Our engineers are all hard at work planning/scoping/scrumming/coding! Darrius--I’m hearing a little tune in my head. Hum along with me. ”Here comes the Sun” - The Beatles Talarus--Promise to share more on the new system soon! So, hold your questions for me until then. Just a few more weeks. And, we did test it with Resi’s under NDA. Regarding Office Hours vs. User Groups. Let me put a Resi hat on a minute and you’ll start to see the difference. I’m an open source developer and I want to contribute to Snowstorm. Which office hour do I go? Oz? Q? Merov? All three? Really confusing. Now, you know you just go to one--led by Oz--the Open Development User Group--and all three are there. The User Group program is focused around a product or community based vs. a Linden personality. Each User Group will be attended by more than one Linden and sometimes an entire team. That way, your feedback gets to the right Lindens who can evaluate it and decide what can be done and how it fits into product road maps. And, see my comments earlier re: Land User Group. I’m workin’ on it! Medhue--Great suggestion. Microsoft Anna! Funny! Ceera--Looking forward to getting your email. And, I can’t tell you how many times JIVE has eaten my comments. It must be hungry. Can’t wait to show you all what we’re working on! And on your last question, basically--the Destination Guide, SL.com, this blog, and the Events area--among others. Dirk--Really? Really? Toady--Rod is still getting settled in. He’s only been here 3 weeks! I suggest you read some of the interviews he’s been doing this week to get a better sense of what he’s thinking. Suella--Love that. Actually, the agenda section is part of each user group page--and you’re welcome to add items to each agenda. Can’t promise that all items will be covered in each meeting, of course. And, big thanks for coming to the Communication Tools User Group. Great session. Oh, I see now that Oz answered you, too. Double the Linden fun! For everyone who posted on this thread--Your passion--regardless of whether you agree or disagree with our approach to communications--inspires me. I'm committed to staying in the conversation (now and in the future) to learning from you, and working with you to help rebuild some of the communication bridges that have been damaged in the past. Keep the comments coming! I'll get to them tomorrow morning around 9am SLT/PT. Peace out, Amanda
  13. Dartagen--Thanks for chiming in. Agree, wholeheartedly! WolfBaginski/Master/Han/Setekh/Arkady/Mike and others that had questions about bans - As the Community Participation Guidelines say, we moderate at our discretion. This policy only applies to the community platform (not inworld) and other communication channels outlined specifically in the policy. However, you will receive warnings before a ban from the Community Platform is in place. A community platform ban may be for a day, week, month, or longer--depending on how many offenses have been committed. I will share more details regarding our moderation procedure when the new platform is launched next month. Hope this answers your question. Vick--Thanks for sharing your thoughts. Great ideas in there! Will take a look at them as we move forward. Luc/Hippie--Thanks for chiming in. Glad you’ve noticed! Looking forward to your continued input! Maelstrom--Yes--glad to hear that you’ll be joining in on the User Group discussions. Sounds like you’ve got great input to provide to our team. As do lots of folks commenting on this post. Abby10 - Wow, thanks for posting your thoughts. And, we are currently formulating a strategic social media plan and hiring for a Social Media Marketing Manager (who will join my team). More soon. Mike--Thanks for acknowledging our efforts to read and respond. Your comment has me smiling from ear to ear. Arkady--Sure--you can point the discussions that are not appropriate to host on an SL forum to SLU. I’m cool with that. And for those that are worried about expressing opinions on the Blogs/Forums, please do! We want to host a lively dialogue filled with meaty, thoughtful discussions. We welcome dissenting opinions! The guidelines are in place so that we can all maintain a constructive dialogue on the issues that we all most care about. You might notice that I have left in place nearly every comment on this blog--both positive and negative--and only removed one that devolved into name calling--clearly in violation of our Community Participation Guidelines. Regardless of how you feel about a particular issue, product feature, or policy, it’s important that we communicate with respect and courtesy. . Ok, I’ve made it down to Latif’s post at 7:18am. Will respond to more later this afternoon when I’m done with a few meetings.... Keep the questions coming!!
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