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Vogt Linden

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  1. To make Mainland parcels easier to purchase, we have implemented a new system that automatically takes recently abandoned Mainland parcels and makes them available for Mainland landowners and Premium account members to buy directly at discounted rates. By using the new system, you no longer have to go through Support, which was a longer and more involved process. Purchasing Mainland Parcels Directly is Easier Start by looking at the Mainland on the World Map, and enabling the check box “Land for Sale.” When you find a parcel that you might be interested in, check out the owner. If the parce
  2. Today, we are pleased to launch the new, and much improved, Second Life Community website. The new platform integrates Blogs, Forums, Answers, and the Knowledge Base into one powerful integrated system that enables you to more efficiently leverage the power and knowledge of the community. We have also redesigned the Customer Support Portal around this platform to make it easy to find the most relevant answers to your technical support and customer service questions online or to contact us when your issues are more complex. Take a look at this video to get an overview of the many benefits tha
  3. As I mentioned last week, today the Second Life Forums, Blogs, Knowledge Base and SL Answers are now temporarily in read-only mode. This means that everything housed within the http://blogs.secondlife.com site is available for you to read, but you cannot post comments--or contribute content--until we launch our new community platform (http://community.secondlife.com) on March 2nd. Get ready for a more robust self-help platform with powerful capabilities, including unified search, reputation systems, new community tools, and social media features. And, please pardon our dust while we transitio
  4. I wanted to give you an update on several important new Customer and Community Support initiatives currently underway. We have recently added significant resources--of both people and technology--to improve your experience with both Customer Support and community interaction and communication. On the Customer Support front, we have increased coverage to eliminate our backlog within the next 3 weeks and have already resolved 70% of the outstanding tickets. We are also continuing to work on changes to our Support processes and policies to improve communication about cases and speed up resolutio
  5. As we mentioned in our last blog post, the Customer Support team continues to drive a series of changes to the way in which Linden Lab delivers support to our Resident community. We are examining our support offering from top to bottom, using the data from our new support system, your survey data, blog feedback, and industry standard practices to help shape our approach. Some of our changes will be apparent to you, like the look and feel of the new case and live chat systems and our coming self-service tools. Others will be structural and won't be immediately apparent, like our inter
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