Merchants

[CommerceTeam Linden]

SUBJECT: PLE Update

Merchants,

As some of you are aware, we have been giving away free listing enhancements to many of you for the past 2 months. We recently deployed a fix that was supposed to just start billing again. Unfortunately, it back-billed the free enhancements. We apologize for doing this without warning.

To show our appreciation for your patience with this mix-up, we will be doing the following:

1. Giving everyone free listing enhancement renewals* for the period between August 7, 2012 and today. This means all listing enhancements billed during this time will be refunded before end of day today (October 4, 2012).
2. Once the refunds have completed, we will begin billing those enhancements again.

For full details of today’s release, please see the Marketplace Release Notes on the wiki.

Thank you for your patience.
The Commerce Team

*If you created a new listing enhancement after August 7, 2012, that listing enhancement is not eligible for this refund.

[Pamela Galli Member]

I appreciate the gesture; however, although I check this forum daily, I was unaware of the free enhancements you mentioned.  But nevermind because I don't need free enhancements; what I need is to be able to stop renewing enhancements that I no longer want but am not able to discontinue because they are stuck in "Charging, Cannot Edit". Looks to me like I have been charged several hundred dollars for enhancements I do not want -- figuring out exactly how much will take hours

[Marcus Hancroft Member]

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Pamela Galli wrote:

I appreciate the gesture; however, although I check this forum daily, I was unaware of the free enhancements you mentioned.  But nevermind because I don't need free enhancements; what I need is to be able to stop renewing enhancements that I no longer want but am not able to discontinue because they are stuck in "Charging, Cannot Edit". Looks to me like I have been charged several hundred dollars for enhancements I do not want -- figuring out exactly how much will take hours

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O.M.G!!

[Bee Caudron]

Same here Pamela,many things that i dont want to list anymore are there as charging cannot edit,and i keep being charged,today i received a huge refund,and now they started to take all back,this is a huge mess

[Magnet Homewood]

Best offer ever!

I was refunded 999L and 5 hours later billed 999L, what a senseless and complete waste of resources -  but if it makes them feel better because they 'did something for us' then what the hell ... I am not sure I feel any more appreciated and patient at all.

[Bee Caudron]

Just went to check and now i have like 80% as charging cannot edit ,even worse

[Bee Caudron]

lucky you,they left me now with 193L,just took all my money

[es0 Torok]

Thank you. I appreciate your work. 

[Jasmina Weezles]

28. September maeketplace took money from me for ad for 12 items. Today i got back for 4 items and took again for same items. Sounds unfair. I hope they will refund me money.

Jasmina Weezles

[Medhue Simoni Advisor]

LL, something is messed up again. I just got charged 4 more times for listings I already got charged for. And, I still haven't recieved the refund.