ZenWarrior Fuosing
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Blog Comments posted by ZenWarrior Fuosing
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Nevermind my posting above. However, given hardly anyone will read the "fine print" of only one quarter being discounted, this is about as close to bait-and-switch and you can come without stepping over the line. Bad, bad LL.
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Wow! As a long-term customer of 5 years now, I feel so very (un)appreciated after paying a full rate while new people are offered 50% off their memberships--if even for only a weekend. Does LL wish to be fair and have me forget this slight? Offer me that same deal when my premium membership again becomes due. Otherwise, I now have good reason to believe LL doesn't give a hoot about anyone who has stuck it out with them during some of its worst and most troublesome times. Why bother renewing instead of accepting the obvious fact that my loyalty is not appreciated, and never will be.
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Knowing LL will not bother to actually read and learn from each of these comments, let me sum them up:
New Premium Membership Feature = 85% FAIL!
(I'd not take a gamble with that high a probability of losing anytime anywhere.)
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It is most unfortunate this is another somewhat ill-conceived idea by LL. Many of these premium members are the very same new customers LL hopes to attract with the provision of a free Linden home. However, the left hand again did not consult with the right. The furnishing have far too many prims to be of truly practical value as new furnishings in a "completely" furnished Linden home.
A dear friend of mine, who just took my advice to go premium, discovered to use all the pieces provided in this gift meant using approximately 45 of the mere 117 prims allocated to a Linden home. Needless to say, she placed each item back in inventory. We then went shopping in SL, found low-prim equivalents of each item, and furnished a room with essentially the same pieces using less than 20 prims.
Did LL not consider that most of these items will likely be used by newer residents, who have not yet acquired a large inventory, quite possibly taking advantage of the wonderful Linden homes, and hoping to save money might need better craftmanship and more recent building techniques which reduce the number of prims used? LL is using 4-5 prims where a sculpt would take only one, or the complete item would require only 2 prims at most.
Go back to the drawing board LL, take time to think through what you're doing, and do it far better than you did this time. By the time my friend finished buying 1-2 prim sculpted pieces of furniture and using some I gave her and built with only 2-3 prims at most, she had a fully furnished Linden home (including a bed, wall hangings, media screen, rugs, Intan, and TP pads) with over 40 prims remaining. And with those extra prims, she was able to go to Zooby's and purchase the virtual pet she so badly wished to have. To achieve that with LL's approach is quite frankly impossible.
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Perhaps offering a measure of true customer service might help. That's one of the oft' repeated reasons I hear for people leaving entirely or at least no longer remaining premium. The seemingly abject lack of customer service and its implications certainly has me spending less time inworld.
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Improving our Lines of Communication with the Community
A group blog by Secondlife in General
Given how little tier I now pay compared to times past, I need no longer waste time assessing the validity of LL statements and announcements. I can now afford to wait and see what really happens. Still, any and all attempts to improve communication are very much appreciated. Most ironically, for a world comprised solely of information, information about and within that world can often be sorely lacking and/or difficult to find.
That said, I still observe potentially positive and substantial changes in managerial attitudes at LL. I could not have been more surprised to see LL refer to us as "customers" in the very first sentence of the announcement. I've been saying for quite a while now that the smoke-and-mirrors word, "residents," should be dropped. Thank you, Amanda and LL, for finally seeing us as whom we really are--your customers.
(And, thanks again to Michael Linden for his recent help with my Linden house.)
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Right now, I'm immersed in an abysmal lack of customer support.
(By the way, welcome aboard.)
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Technology Improvements for Q1 Including Raising Group Limit to 42
A group blog by Secondlife in General
The improvement in TP speed is truly astounding at times. I've recently had several TPs which seemed just short of being instantaneous. Thank you, somebody at LL.
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With that resume, he must have cost a mint. That's fine because good talent typically does cost good money. And for once, it appears LL didn't go with the lowest-cost bidder. I just hope he knows what he's getting into with LL and SL. I certainly don't envy him. However, for the sake of those who have not already given up on LL and SL and essentially left them behind (I have.), I hope he performs most superbly. He has the difficult task of succeeding where others have miserably failed.
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A SECOND LIFE AND A SECOND CHANCE CANNOT BE ALL ABOUT SEX AND DATING..
CAN IT?Yes, it can be--and typically is. (That you perceive and think otherwise only validates your teenage mentality.) It takes RL to do anything more substantial than what one finds in SL, unless you earn substantial amounts of only real thing to be had in SL--real honest-to-goodness money (a.k.a. cold hard cash).
LL, teens on the main grid was truly the final straw for me. (I dislike them so much that I even refuse to teach them. Graduate students only for my courses.) With this possibly most ill-considered of ideas from LL, I now could not care any less if SL should die, revert to random electrons, and be scattered across the galaxy. Let it be nothing more than a few paragraphs in some history book one day.
Doubt me? Only one year ago, I paid you (i.e., LL) $150 in tier between mainland and estate. But because of bonehead decisions like this, I now pay you $15. And, I can get it down to $5-$8 USD and still have all I need in SL. (Well, I might still need that customer service I'm supposed to receive as a premium member, but as of late most definitely do not.)
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Browser/Rendering Engine Outcomes
Opera 10.3 -- Join Now
Firefox 3.6.12 -- Explore Now
Internet Explorer 8 -- Explore Now
Lunascape 6.3.2 (WebKit rendering) -- Crash! (always at same point in introduction video)
Lunascape 6.3.2 (Gecko rendering) -- Join Now
Lunascape 6.3.2 (Trident rendering) -- Explore Now
Google Chrome 9.0.576.0 Beta -- Explore Now
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What do I need to install or check..
You might try checking as per my posting.
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Those who seem to otherwise qualify based on their hardware and selected browser might check their connection speeds. You can do so at BroadbandReports.com.
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Wow! Assuming this is only an early initial effort, I am quite impressed. Although I'll very likely never use Viewer 2, I would not at all mind using this for a quickie inworld visit, or on a PC which doesn't have the dedicated client installed.
However, as a black male I once again find LL not recognizing and addressing the diversity of its customers. You've provided approximately 10 "white" male avatars, but only one black male avatar. Ouch! Given that disparity, I could get the feeling I'm not really wanted there.
It would be nice not to have the video replay if it's already been viewed and when a second session is started. The application also did not remember the avatar I'd chosen in my initial selection. It seems to assign them at random when starting. And last, it's not very robust to a momentary reduction of bandwidth.
All that said, this is very likely one of the best first efforts I've seen emerge from LL in years. My congratulations to the development team. Keep up the good work! Oh, and nice music selections.
Question: Are there any specific things for which you wish us to look, or certain things we might attempt doing as testing?
(Note: For those who did not qualify, I'm using Firefox 3.6.12, a quad-core desktop, and a higher-end Nvidia graphics card. You'll also need Java, possibly the latest version. Edit: My download speed ranges from 7000 Kb/s to 10,000 Kb/s. Latency is 25-45 ms.)
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Unless Torley makes a new video showing these greatly needed and requested features and changes actually work, I'll stick with my initial nightmare experience of using Viewer 2 for a 2-month trial period and not touch it with a ten-foot pole. (Yes, it can be very difficult digging oneself out of a hole you never should have dug for yourself in the first place.)
However, if Torley's video shows a viewer which actually "works," I'll reconsider my position. If I see I can have no less screen space than with the "lesser viewers" most people prefer, fewer clicks get things done instead of more clicks, the interface is actually intuitive instead of seemingly confusing by design, and if they've added all the neat and useful features found in Phoenix and some other TPVs, I'll gladly give the "new and improved" Viewer 2 a try. But until then . . . .
(Did I say it can be very difficult to extract oneself from a mess which should never have made in the first place? "Burned once, twice shy.")
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Back to Basics Technology Improvements
A group blog by Secondlife in General
Thank you for appearing to listen. However, like others have already noted, I have not noticed certain stated improvements.
As for XMPP, I recall being one of several who suggested you use it at least 2 years ago! So all I can say there is, "It's about time you caught up to what your customers already knew!"
Groups? Although I personally do not need more than 20, and never will, it's nice to see you tentatively responding to a long-standing request, but indeed tentatively by leaving yourself an out.
Improvements to Viewer 2? Try as you may, you can't change an Edsel into a Cadillac. (Edit: You also need to accept the cold hard fact that many of us will never ever use Viewer 2, so many of us will never see those so-called improvements.)
So to summarize, given many of these improvements are qualified with them possibly being seen at some future date, I'm seeing more smoke and mirrors (i.e., promises) to placate the restless masses than realities.
And finally, two words: Sim crossings.
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Making Strides to Improve our Customer Support Services
in Inworld
A group blog by Secondlife in General
It's nice to see something truly and usefully differentiating those who pay a premium vs. those who have only basic accounts. Thank you, LL.
@Adam Spark
Premium members are, AGAIN, NOT the only ones making financial commitment to SL.
I'm all for premium members being at the TOP of the list. But cutting basic members off of the list is a mistake in my view.
I think they just implemented something called an "incentive." It's about time. I see the marketing director may well be worth her weight in salt.
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Unfortunately, LL doesn't cater to it's customer base here in SL either.
And, all aspects of customer service have apparently vanished. After receiving the above e-mail delivery failure from the e-mail address provided by LL in a missive supposedly providing instructions for AU refunds, I contacted live chat support and waited 30 minutes without anyone coming online. During that same time, I placed a telephone call to billing and after more than 20 minutes of frequently being told by a recording that someone would be getting to me as quickly as possible, the system simply hung up without me ever speaking to a human being.
I then submitted a support ticket, but current feedback in the forums have those presently disappearing for weeks before hearing back from anyone at LL. So in the end, I'm posting here hoping the lights are still on in the LL offices--and if so, maybe there's also a warm body who cares about supporting paying customers and correcting what appear to be erroneous instructions possibly sent to no small number of customers.
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The e-mail address <aurefunds@lindenlab.com> provided in the e-mail sent today with the subject line, "Your Avatars United Coin Refund," to request an Avatars United coin refund returns:
From : Mail Delivery Subsystem <mailer-daemon@googlemail.com>
Subject : Delivery Status Notification (Failure)
Date : Tue, 28 Sep 2010 15:40:04 -0400
However, I'd not be requesting a refund via e-mail had I been able to verify my identify just one of the many times I attempted to do so at the Avatars United site over the few months of its operation by LL.
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Just give us permanent inworld email adresses and all will be forgiven.
Have someone send you an inworld IM which is forwarded to an e-mail address specifically created for your avatar. As long as the incoming e-mail is text-only, you can be reached via e-mail with a reply to the IM's return address.
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I wouldn't be surprised if this was the plan all along buy it out just to shut it down.
No, it was a very bad decision in the first place by someone no longer at LL. (If only the vast majority of residents' voices crying, "No!," had been heard at that time, quite a lot of money would have been saved.)
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This is an excellent strategic call. I commend the decision-makers.
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Changes to Display Names Based on Your Feedback
A group blog by Secondlife in General
To lessen many of the concerns and implications expressed, consider charging a significant fee (not a small one) for each display name. A cost of 5000L$ per display name would have people seriously consider why they want it, how it will be used, and how many they will have.
Too great a cost? Not at all. Think in terms of relative pricing. Residents already give little thought to spending that much for sex beds/HUDS, 2-3 different skins/shapes, vehicles, gadgets, homes, etc. Names are certainly more valuable than any of those items. Also, given you've decided to possibly have our original names "taken" from us, you have at least assigned them a decent worth.
And last, this should most definitely be an option available only to premium members. In the past, have we not heard LL ask what more they could do to make premium memberships more enticing? This is one carrot staring you in the face. (Or if not available only to premium members, then charge that higher price to free accounts and a greatly reduced price for premium accounts.)
And last, thanks for listening a bit once again.
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In addition, we will be phasing out the data feeds at http://secondlife.com/statistics/economy-data.php. We’ll have more updates on this shortly, but because this data currently bears little relationship to the health or strength of the Second Life economy, we feel it’s appropriate to discontinue these feeds.
To do this while not at the same time revealing what can be expected as replacement indicators seems to be a major step backwards from maintaining communications with those who pay your bills. Given that, I do hope you take time to explain why you feel each indicator leads to invalid assessments of the economy. Or, could it be that others' (sometimes quite in-depth) interpretations of what certainly seem to be reasonably valid economic indicators are often not entirely in agreement with the official position?
Is LL so blind as not to see doing this, and even merely announcing it, without immediately providing information about what other data can be expected to replace it appears as an attempt to hide something? Can management not see this only has those with any measure of common sense doubting the future of SL even more than they do now? Does management feel its customers take those statistics so lightly, and are so clueless about business planning, that they are irrelevant and unused in making plans for future investments?
At the very least, tell us now why you feel those indicators paint an inaccurate picture of SL's economic health, and also provide a more concise time frame of when other indicators will be made available. We, your customers, have come to learn that a LL time frame of "shortly" means anything from a couple of months to a year to never.
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Embark on a Quest in Linden Realms: Collect Crystals, Earn Linden Dollars and Have a Blast!
in Featured News
A group blog by Secondlife in General
Posted
Great marketing, LL. I am a premium member who logs in every single day and I've never heard about your game until now. I check my dashboard everyday also, but still never heard about it. None of your otherwise useless e-mails I've received have mentioned it. But now that I have stumbled upon it, I'll promptly forget about it. (Didn't LL hire a marketing manager some time back? Did she get fired? Appears so, the marketing has been turned back over to the unpaid interns.)
As for the new CEO, he's slowly proving to be another loser with first his inane idea for a viewer with Basic/Advanced modes and now this idiocy. Where are all fixes for the basics we were promised instead of attempts to placate the little children with pablum like this?