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Jaimy Hancroft

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Everything posted by Jaimy Hancroft

  1. I'm not dragging anyone into anything, as i said earlier I used it as an obvious example to clearify that people are not awake 24/7. i'm gonne leave this thread alone for people to just discuss. all I want is for LL to come up with a good solution for these bussineses, events, collabs and so forth really glad the feedback portal got a lot of traction from big designers which tells me theres a big need for this from many designers and projects.
  2. not sure what side you're looking for , it's literally went like this: DRD deleted, MP deleted DRD makes ticket to appeal the closure of the account. LL breaks down TOS for DRD about our account being shared DRD asks to obtain Written consent LL says we can't get it. My avatar is now released back to me and me and LL are now finally trying to come up with a solution. so fingers crossed. and hopefully this helps: https://feedback.secondlife.com/feature-requests/p/allow-business-accounts-to-share-access-responsibly
  3. you have no idea lol. they often expect an answer within an hour or they will message every csr we have lol
  4. Thats what we've been trying to do with LL. and it's not just customer service really. if i land in the ER again as i dis before and i get stuck in the hospital for a week and a half , I do need someone to log in and take care of tiers, staff, event deadline setups and other issues , another account usually can't do much when it comes to the vendors etc , it has to be the store owner. I think plenty of stores have this same fear now.
  5. I posted the whole story here: there is really not more to it. I have asked them : " I would like to know the process for obtaining written consent for sharing an avatar for business purposes, as per Section 4.1 of the TOS. Best regards," they answered in short Unfortunately, as I stated in my previous response, Support is unable to provide this permission you've requested and there is not currently a way to obtain this consent. Please note that if we receive notification of this or other accounts being shared/transferred in the future, they may be subject to future action up to, and including, termination. so even if you want to follow the rules, you can't. and yes i called out chung cause it is the most well known and obvious one and for those wondering I have reached out to them. there is obviously a need for it for more uses such as every event avatar, sales event avatar , group collaborations, group propjects, sim projects and multiple creator collabs I'm just hopeful they will start tracking it on the feedback portal. 800 people and creatos seem to agree that it needs to be a function
  6. event avatars and store avatars are basically shells that hold the vendor system and all the products/notecards/info , when creating with more then one person its just easier then having to do stuff full perm , hand it over pass it foreward with multiple creators attached , everything on one avatar makes sense. the same as it does for event avatars that people can contact for such event so all the contacts are on one avatar and not anyones personal avatar to avoid chaos. Plus they used to advise it as states many times now in the feedback portal https://wiki.secondlife.com/wiki/Managing_business_projects_in_Second_Life "Again, if an employee leaves, make sure to immediately change passwords of any accounts to which they've had access. And ensure their account is removed from all appropriate groups and land access, so they have no access to your business' content and accounts in Second Life." https://wiki.secondlife.com/wiki/Linden_Lab_Official:Permitting_Others_to_Access_or_Transferring_Second_Life_Accounts "Should you give another person access to your account, you do so at your own risk; that is, if you permit someone to access your account, you are responsible for what that individual does while using your account."
  7. Great video. i've said all i can say on the matter i think. It's upto Linden Labs now to come up with a solution. just keep upvoting this https://feedback.secondlife.com/feature-requests/p/allow-business-accounts-to-share-access-responsibly so the tech team get get behind this and we actually get it implemented asap.
  8. With a 110 responses that's not really a survey, that's a twitter poll by someone with 200 followers. we've done just basic DRD CSR surveys with over 500 responses its not perfect either but you get a BIT more of a view then 100. and while I'm here , I have asked townhall obviously about account sharing.
  9. Peeve: co-owning and co-creating for a large bussiness in SL with my real life sister who is not permitted to log on to the store avatar. Super Peeve
  10. Without warning. this is no way to conduct bussiness
  11. So, this was targeted to us then because plenty of bussiness in SL share accounts without any repercussions
  12. https://wiki.secondlife.com/wiki/Managing_business_projects_in_Second_Life Im assuming the wiki needs a big update then
  13. https://feedback.secondlife.com/feature-requests/p/allow-business-accounts-to-share-access-responsibly we have put it there and gotten upvoted on it fast.I do want to not that it DOES state that we can get written permission in the TOS but in my humble opinion this was a bit of an overreach: DRD was shared for ten years without a problem. My real-life sister, who lives above me, and our CSR who's been doing business on this account for over eight years. The sudden enforcement feels very much like targeting, and countless others in Second Life feel the same way. Many other businesses (Jessica chung, Meli imako) within Second Life jointly use accounts because of the impossibility of being able to run a business effectively without it due to weaknesses in the system used currently. With all due respect i thjink LL was wrong threatening termination instantly for this
  14. I have asked them : " I would like to know the process for obtaining written consent for sharing an avatar for business purposes, as per Section 4.1 of the TOS. Best regards," they answered in short Unfortunately, as I stated in my previous response, Support is unable to provide this permission you've requested and there is not currently a way to obtain this consent. Please note that if we receive notification of this or other accounts being shared/transferred in the future, they may be subject to future action up to, and including, termination.
  15. It's either that I'm assuming . OR we are really being singled out ... one or the other
  16. Good idea indeed, where is this meeting ?
  17. Thats exactly what i've sent to them. but they kept hitting me back with NOPE CANT DO THAT. so i read trough and it does say you can get written permission but when i ask about that they stonewall us with threats to termintate if I let my csr or sister log in. My last message to them that never got answered : Thank you for releasing my account and resetting the password. I have received the instructions via email and will follow them promptly. I would like to reiterate that obtaining permission for sharing an avatar is mentioned in Section 4.1 of the TOS. It’s essential for businesses like mine to have the flexibility to manage operations effectively. You mentioned that Support is unable to provide this permission, but I believe there must be a way for businesses to obtain this consent, as highlighted in the TOS. Moreover, you can’t tell me that Jessica Chung is awake at her desk 24/7 managing her avatar. There should be a feasible solution for business operations. I will also explore the feedback portal for suggestions on improving store management without sharing accounts.
  18. Hello fellow merchants and creators!! I am writing to bring up a severe issue that has recently affected my business, Deathrowdesigns (DRD), which has been running since 2008 in Second Life. Most of you might know us, especially during the time of Halloween. Just recently, Second Life finally got around to cracking down on TOS infringement of account sharing and deleted our entire marketplace listing – over 2000 listings down the drain. They kept our account on hold -> without any warning or reason. This has put a severe dent in our operations, Despite pointing out that Section 4.1 of the TOS mentions the possibility of obtaining written permission for sharing an avatar, support has consistently denied us a clear path or process to obtain this consent. We’ve received messages implying that sharing the account in any capacity will result in termination, which feels particularly targeted, especially considering other businesses appear to operate without similar scrutiny. Although my account is now released to me and me only, I cannot function or do business alone. DRD has well over 10,000 customers and over 3000 items that we manage. Handling all of it single-handedly really just isn't an option and manager solutions are just not there. It's just not possible for me to operate DRD on my own. I have my actual sister and our amazing CSR, Charlotte Bailey, without whom we wouldn't have been the success we are today. This does not only feel unfair but also goes to what is reasonably expected of a business in Second Life to be able to run operations when so greatly limited effectively. If other companies, such as Jessica Chung's, can operate 24/7, then indeed they are also sharing accounts. Why are we being singled out? I ask for the support of the community and their voice in this matter. We should sort out how a business person can run his business without landing into such punitive actions that actually might mean a loss of livelihood. . Thank you so much for reading about our situation. Any advice, support, or suggestions would be great.
  19. If you cannot find someone , I found my MP manager here: https://discord.gg/BbzRgEGv79 really great place to find people!
  20. aww thanks so much !!!! ❤️ Stay tuned cause theres more to come
  21. Welcome to Camp Elm Creek, Solve the murder mysteries and enjoy the next immersive game/hunt by DRD, win prizes and come back for more mysteries that will follow ! There will be more mini games added along the way and more to the story .. https://maps.secondlife.com/secondlife/Death Row West/252/157/22 Check out the video and the tutorial on how to start here : https://deathrowdesignsres.wixsite.com/website/nightmare-at-elm-creek This game will stay open untill december 28th (or maybe longer )
  22. Well said Puddles 🙂 There will always be negative ppl but it's costs of running a bussiness and I don't mind paying extra if this means in the future it will even rid of scripts and it will be integrated into the prim you rezz, select your item , boom, done, less lag.. or better yet list on casper : auto list on MP.. the possibilities are endless now, I can't wait to see what happens.
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